For small companies located in Reno Nevada, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and disaster recovery planning.
Progent's online technical support services offer excellent value because they have the real-world background and the advanced tools to solve most network problems quickly. This lowers immediate expenses because solutions accumulate a smaller number of billable minutes. Online support also eliminates the cost of sending an engineer to your location. Your company benefits even more in incidental expenses by minimizing or avoiding network outages and associated costs due to business disruption, upset customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for online help is designed to maximize the impact of your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced only for the services that you receive. In contrast to typical remote support companies, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and clean policy for billing save you from situations where speedy. minor fixes manage to turn into big tabs. Progent's skill at dealing with technical issues quickly translates into your company conserving money.
Progent's Remote Service Tools
Over time, Progent has developed an arsenal of customized tools and field-tested processes that allow the maximum level of effectiveness for remote technical support and troubleshooting for small business information networks. Progent offers safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity allows the experts of Progent's online support team to communicate with your company's environment without violating system security.
Progent's sophisticated technical support database system stores comprehensive records for the service that Progent's customers have received. Progent's team consultants have access to the history of services delivered to every customer by every Progent consultant. This archive of trouble tickets and responses is structured as a readily retrievable support knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and close associations with key industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and allow fast response from manufacturers' internal engineering staff so Progent's remote consulting specialists are able to arrive at optimal resolutions in the least time.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Reno Nevada or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.
Online Technical Services Provided by Progent
Progent's phone-based consulting professionals possess certified skills in a comprehensive set of products and technologies. This broad range of IT skills allows Progent's consultants to manage virtually any problem that may occur in a small or midsize company network. Certifications held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to businesses with multi-platform networks, Progent also offers the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Phone-based services provided by Progent to companies in Reno include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide range of information technology including network infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and simplified administration, and migration from older systems to the latest MS Windows or Linux-based solutions. Progent's team-oriented approach to solving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based help for analyzing anomalies within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- RedHat Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure consultants, and indicates a consultant's technical skills at the master level. Cisco qualified CCIEs can handle even the most difficult challenges occurring in network planning, integration, management, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS network administration tools and developing workarounds or locating program updates. Cisco qualified CCIEs provide excellent value because their depth of experience permits them to solve the most difficult problems rapidly. In common cases, less experienced engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few support providers make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers fast phone contact with a Cisco authorized CCIE so your company can get timely assistance for severe network issues that are impacting worker productivity but are not within the experience of your regular computer support group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of sophisticated remote support tools in order to perform quick, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network products.
Certified MS Windows Experts
Progent's Microsoft-certified remote service engineers can provide computer system problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a wide range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration support,
SharePoint Server 2019 planning and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of online PC desktop support including Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Certified System Security Specialists
Progent's accredited CISSP and ISSAP network security engineers can provide a range of security services that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help your company to recover rapidly following a damaging penetration. Security services available from Progent cover in depth network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious attacks; setting up firewalls; designing secure architectures for off-site and mobile connectivity; guarding your email system from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that combine on-premises resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the skills of world-class online consulting experts for contract projects that small businesses often need. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these special fields of computer technology enables customers to complete major projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Reno Nevada Company Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Help Desk support programs for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk support services are a convenient solution for smaller organizations who lack the resources to assemble and manage an internal Help Desk but who require fast response from a dependable Help Desk with proficient phone assistance as well as the technical depth to escalate complex problems to advanced consultants.
Progentís shared Help Desk services allow your business to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center consulting services can aid you in creating an effective new Help Desk or enhancing your current organization, evaluating or customizing Help Desk Call Center application software to handle the unique needs of your business, or providing temporary phone support personnel to work with your in-house Help Desk resources to deal with high-demand events such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Call Center team of experienced information technology consultants gives your clients in Reno Nevada quick contact with a dependable network service resource with years of background delivering telephone-based consulting and remote diagnostics for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center recognition as a solid enabler of company performance, and Progent's aim is to resolve rather than merely track technical issues.
Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Team can supply online advanced engineering support and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Excel. To find out additional information on Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac experts can support the imaginative aspect of Macintosh systems by delivering remote help services and education in graphics, sound, and video. Progent's consultants offer assistance in a variety of Macintosh creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special jobs such as scanning or digitizing audio/video or putting together an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide businesses in Reno Nevada online network and server monitoring services powered by MS Operations Manager network monitoring, customized by Progent to fit your environment so your IT support is proactive rather than reactive. By exposing emerging problems before they expand into downtime, automated monitoring can minimize disruptive and expensive network breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems based on a variety of OS platforms.
To contact Progent about urgent remote expertise with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent.
Reno Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout Reno Metro Area.
Progent locations in Reno Metro Area