Immediate Remote Help for Reno Nevada UNIX, Linux, or Solaris SystemsFor small companies located in Reno Nevada, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and disaster recovery planning.

Progent's online technical support services offer excellent value because they have the real-world background and the advanced tools to solve most network problems quickly. This lowers immediate expenses because solutions accumulate a smaller number of billable minutes. Online support also eliminates the cost of sending an engineer to your location. Your company benefits even more in incidental expenses by minimizing or avoiding network outages and associated costs due to business disruption, upset customers and vendors, unproductive workers, and distracted management.

Progent's pricing policy for online help is designed to maximize the impact of your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced only for the services that you receive. In contrast to typical remote support companies, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and clean policy for billing save you from situations where speedy. minor fixes manage to turn into big tabs. Progent's skill at dealing with technical issues quickly translates into your company conserving money.

Progent's Remote Service Tools
Over time, Progent has developed an arsenal of customized tools and field-tested processes that allow the maximum level of effectiveness for remote technical support and troubleshooting for small business information networks. Progent offers safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity allows the experts of Progent's online support team to communicate with your company's environment without violating system security.

Progent's sophisticated technical support database system stores comprehensive records for the service that Progent's customers have received. Progent's team consultants have access to the history of services delivered to every customer by every Progent consultant. This archive of trouble tickets and responses is structured as a readily retrievable support knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and close associations with key industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and allow fast response from manufacturers' internal engineering staff so Progent's remote consulting specialists are able to arrive at optimal resolutions in the least time.

Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Reno Nevada or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.

Online Technical Services Provided by Progent
Progent's phone-based consulting professionals possess certified skills in a comprehensive set of products and technologies. This broad range of IT skills allows Progent's consultants to manage virtually any problem that may occur in a small or midsize company network. Certifications held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.

To provide assistance to businesses with multi-platform networks, Progent also offers the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.

Phone-based services provided by Progent to companies in Reno include:

  • UNIX, Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide range of information technology including network infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and simplified administration, and migration from older systems to the latest MS Windows or Linux-based solutions. Progent's team-oriented approach to solving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX and Linux consultants can offer emergency phone-based help for analyzing anomalies within UNIX/Linux systems powered by popular derivatives of UNIX such as:

    Major Linux variants for which Progent can provide expertise include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware

  • Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Consultants for Reno NevadaThe Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure consultants, and indicates a consultant's technical skills at the master level. Cisco qualified CCIEs can handle even the most difficult challenges occurring in network planning, integration, management, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS network administration tools and developing workarounds or locating program updates. Cisco qualified CCIEs provide excellent value because their depth of experience permits them to solve the most difficult problems rapidly. In common cases, less experienced engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Few support providers make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers fast phone contact with a Cisco authorized CCIE so your company can get timely assistance for severe network issues that are impacting worker productivity but are not within the experience of your regular computer support group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of sophisticated remote support tools in order to perform quick, safe, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network products.

  • Certified MS Windows Experts
    MS Windows Experts for Reno NevadaProgent's Microsoft-certified remote service engineers can provide computer system problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a wide range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2019 deployment, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration support, SharePoint Server 2019 planning and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent in addition offers a wide array of online PC desktop support including Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Certified System Security Specialists
    CISSP Certified Network Security Experts for Reno NevadaProgent's accredited CISSP and ISSAP network security engineers can provide a range of security services that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help your company to recover rapidly following a damaging penetration. Security services available from Progent cover in depth network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious attacks; setting up firewalls; designing secure architectures for off-site and mobile connectivity; guarding your email system from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online support to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that combine on-premises resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract projects that small businesses often need. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these special fields of computer technology enables customers to complete major projects economically and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Services
    Progent's Help Desk support programs for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk support services are a convenient solution for smaller organizations who lack the resources to assemble and manage an internal Help Desk but who require fast response from a dependable Help Desk with proficient phone assistance as well as the technical depth to escalate complex problems to advanced consultants.

    Progentís shared Help Desk services allow your business to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Call Center consulting services can aid you in creating an effective new Help Desk or enhancing your current organization, evaluating or customizing Help Desk Call Center application software to handle the unique needs of your business, or providing temporary phone support personnel to work with your in-house Help Desk resources to deal with high-demand events such as software migrations, major upgrades, or rolling out brand new business software.

    Progent's Call Center team of experienced information technology consultants gives your clients in Reno Nevada quick contact with a dependable network service resource with years of background delivering telephone-based consulting and remote diagnostics for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center recognition as a solid enabler of company performance, and Progent's aim is to resolve rather than merely track technical issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Team can supply online advanced engineering support and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Excel. To find out additional information on Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Apple Mac experts can support the imaginative aspect of Macintosh systems by delivering remote help services and education in graphics, sound, and video. Progent's consultants offer assistance in a variety of Macintosh creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special jobs such as scanning or digitizing audio/video or putting together an audio/video post production studio.

    Online Network and Server Monitoring Support
    Progent can provide businesses in Reno Nevada online network and server monitoring services powered by MS Operations Manager network monitoring, customized by Progent to fit your environment so your IT support is proactive rather than reactive. By exposing emerging problems before they expand into downtime, automated monitoring can minimize disruptive and expensive network breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems based on a variety of OS platforms.

How Your Reno Nevada Company Can Contact Progent's Online Service Experts
To contact Progent about urgent remote expertise with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent.

Reno Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout Reno Metro Area.

Onsite IT Consulting
Progent locations in Reno Metro Area

City Address Phone Link
Reno 401 Ryland Street, Suite 100
Reno, NV 89502
United States
(775) 624-7500 Reno Network Support Services




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    The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more value than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new installations. Progent's Cisco-certified CCIE network experts can assist your company to manage your legacy PIX or Cisco ASA 5500 security appliances and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, configure, optimize, administer and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to deliver centralized management and world-class security for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter.

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    Progent provides technical services for mid-size businesses with 100 to 250 network users. The medium size company or work group has typically been an overlooked segment of the market for network support services. The cost structures and service delivery practices of large outside support organizations make them too expensive for the typical mid-size company or small medium business (SMB), which usually has a minimal information technology budget with which to maintain an IT system whose complexity and sophistication are frequently similar to the information systems of much larger enterprises. Progent's support delivery model, which takes great advantage of remote service, virtual office infrastructure and proactive network monitoring, significantly lowers the IT support costs of a small-medium business while offering the small organization with big-company support from professional, IT consultants knowledgeable in a wide array of midsized business network solutions. If your mid-sized organization or small business is searching for levels of network support appropriate by a medium size office without paying enterprise costs, you need Progent.

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    DoubleTake/Carbonite Software publishes a family of tools intended to deliver small companies a variety of cost-effective solutions for backing up and recovering business-critical applications including Exchange, Microsoft SQL, RIM Blackberry, and SharePoint. Progentís disaster recovery planning experts have extensive backgrounds integrating DoubleTake/Carbonite technology into small business IT networks to achieve an advanced state of fault tolerance and disaster recovery capability at an affordable cost.

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    Progent's certified IT consultants can provide Windows Server 2016 migration consulting to assist businesses of any size to plan and implement a smooth move to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can help you to assess the value of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica, plus workgroup and multi-domain failover clusters.

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    Progent's certified relational database consultants offer small and midsize businesses remote support for popular RDBMS products including Microsoft SQL Server, Oracle, MySQL, and Office Access. Services offered by Progent include software installation and configuration, application design and programming, management support, replication strategies, capacity planning, performance optimization, migration, security and compliance, backup/restore systems, troubleshooting, and training.

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    Progent's ProSight Virtual Hosting offers advanced virtualization architecture, a world-class data center facility, and the technical support services of Progent's Microsoft-certified engineering group to provide small and midsize companies with a complete information technology outsourcing solution that improves network availability and protection, reduces management distraction, and lowers expenses. With Progent's Private Cloud Hosting, a smaller company can have each of its operating system platforms and key application servers supported within a secure and fault tolerant data center on a fast, high-availability virtual machine configured and maintained by Progent's computer support experts.

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    Progent's Check Point experts can help you select and configure Check Point Software Firewall and VPN utilities and appliances based on Check Point's technology to offer an affordable and effective security defense for your information network. Progent can also help you integrate other Check Point technologies such as Check Point ZoneAlarm and Check Point UTM-1 appliances with security solutions from other suppliers and provide a single stop for continuing technical support, maintenance, education, and consulting expertise.

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    The latest generation of Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-premier CCIE network consultants can help your company to maintain your current PIX or ASA 5500 security appliances or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, deploy, tune, administer and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's ProSight Email Guard solution uses the technology of leading information security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of ProSight Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter.

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    Progentís Microsoft-certified experts can provide small and midsize companies IT consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for intelligently connecting people, teams and information. SharePoint Portal Server provides a central spot for your employees or clients to connect to, manage, share and interact with relevant information, files, and applications and to interact with one another. It allows faster and more intelligent decisions, more effective access across teams and more economical business processes. The main goal of SharePoint Server is to gather together, in a relevant way, all of the many sources of knowledge available inside and outside a business network. Windows SharePoint Services join employees, clients, teams and projects with the information theyíve developed in a manner that makes data convenient to locate, download and re-use.

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    Progent's Office and Office 365 experts can help companies of any size to integrate Microsoft Office desktop and Microsoft Office 365 apps including Office Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Project and OneNote into a cohesive solution that provides quick ROI and promotes improved business outcomes. Progent can assist you to interface Microsoft Office or Office 365 applications with one another and with other key Microsoft platforms including SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server deployed on-premises or hosted in the cloud. Progent's consultants can also help you to fix compatibility problems with various releases of Microsoft Office and can provide customized online training to individual users and teams.

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    Progent's Microsoft-certified engineers offer affordable online technical support and programming services to help you to design, implement, administer, and troubleshoot SharePoint 2010 installations that can include web sites able to function as portals, extranets, document management applications, wikis, data warehouses, business information systems, enterprise-wide search engines, Visio-driven workflows, and other utilities to support and enhance teamwork. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with other data sources as well as with Microsoft's familiar office productivity programs including Office Excel, Word, PowerPoint, and Visio. Progent can help your business to migrate from earlier releases of SharePoint or adapt a multi-vendor mix of web applications into a unified and easily managed SharePoint 2010 solution.

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