For small businesses in Reno Nevada, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISSP and CISM-accredited security consultants to handle high-level security design and business continuity preparedness.
Progent's online support services offer exceptional leverage due to the fact that they have the practical experience and the sophisticated tools to resolve most information system problems rapidly. Efficient support lowers immediate costs because service calls require a smaller number of chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves even more with indirect expenses by reducing or eliminating system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's pricing policy for online help is designed to maximize the impact of your IT service investment. Progent charges per minute for phone consulting, so you owe just for the support that you actually get. In contrast to many online support companies, Progent requires no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing prevent scenarios where speedy. minor solutions manage to turn into substantial tabs. Progent's penchant for disposing of technical issues efficiently translates into your business spending less cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined an array of customized tools and field-tested methodologies that allow the maximum level of effectiveness for remote engineering help and troubleshooting for small business computer networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access permits the experts of Progent's remote service group to access your company's environment without violating network security.
Progent's proprietary service reporting system maintains comprehensive histories of all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of all help rendered to each customer by any Progent consultant. This history of anomalies and solutions is organized as a conveniently retrievable internal knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's technical support grows over time. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft make available other massive technical support knowledge bases and allow priority access to manufacturers' in-house engineering staff so Progent's online service specialists are able to determine the best solutions in the least time.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in Reno Nevada or to find out more about Progent's phone support options, call Progent at
Phone-based Support Services Provided by Progent
Progent's phone-based support engineers possess credentials in an extensive set of products and technologies. This wide range of capability permits Progent's consultants to manage practically any crisis likely to occur in a small company information system. Certifications earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To support clients with multi-platform networks, Progent also provides access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services provided by Progent to small businesses in Reno include:
Progent's UNIX and Linux consultants can offer emergency remote assistance for analyzing anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Progent also offers a wide range of remote desktop support services such as Windows 7 integration, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
Progent’s shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution based on the top PSA platform for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center consulting services can aid you in building an effective new Call Center or improving your established organization, identifying or customizing Help Desk Call Center application software to handle the particular demands of your business, or adding temporary online staff to work with your existing Help Desk Call Center team to deal with demanding events like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran information technology professionals provides your customers in Reno Nevada quick communication with an efficient support resource with substantial experience offering telephone-based support and online repair service for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center perception as a significant enabler of business success, and Progent's policy is to solve rather than merely report technical problems.
Progent's Mac professionals can promote the creative components of Macintosh systems by offering remote help services and education in imaging, audio, and motion video. Progent's consultants can provide help in a large selection of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific procedures such as scanning or digitizing audio/video or integrating an audio/video post production lab.
Online Network and Server Monitoring Services
Progent offers companies in Reno Nevada remote network and server monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so your network support is proactive and automated. By spotting potential issues before they result in crashes, remote monitoring can head off disruptive and costly network crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that support a combination of platforms.
Reno Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout Reno Metro Area.
City | Address | Phone | Link |
Reno | 401 Ryland Street, Suite 100 Reno, NV 89502 United States |
(775) 624-7500 | Reno Network Support Services |