For small and midsize companies in Reno or anywhere in Nevada, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, as well as the services of CISA and CISSP-accredited security engineers to handle advanced security design and business continuity planning.
Progent's remote support services offer excellent value due to the fact that they are equipped with the real-world experience and the advanced tools to solve most information system issues rapidly. This reduces immediate costs because solutions require fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your organization saves even more in indirect expenses by minimizing or avoiding system downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing policy for remote support is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the services that you actually get. In contrast to typical remote support firms, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and clean model for pricing prevent scenarios where quick solutions manage to end up as large tabs. Progent's skill at solving technical issues efficiently results in your business spending less cash.
Progent's Remote Support Technologies
Over time, Progent has refined an array of optimized tools and field-proven processes that ensure the highest level of effectiveness for remote help and troubleshooting for small and midsize business information networks. Progent provides protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology allows the engineers of Progent's online support team to link to your company's network without breaching system security.
Progent's highly evolved customer support reporting system stores comprehensive documentation describing all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of services rendered to each Progent client by every Progent consultant. This archive of trouble tickets and repairs is structured as a conveniently exploitable internal database that enables Progent's remote support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft make available other vast technical support databases and permit fast response from manufacturers' internal support staff so Progent's online service specialists can determine optimal solutions quickly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone support in Reno or anywhere in Nevada or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's online consulting engineers offer advanced credentials in an extensive array of disciplines. This wide range of technical skills enables Progent's engineers to tackle virtually any problem likely to crop up in a small or midsize company network. Certificates held by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Professional.
To provide assistance to companies with mixed-operating system environments, Progent also offers the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based technical support services available from Progent to customers in Reno and throughout the state of Nevada include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services cover a broad spectrum of computer technology including network infrastructure, email systems, network and operational security, UNIX and Microsoft Windows integration, VMware products for server consolidation and simplified administration, and transitioning from legacy systems to the latest Windows or Linux-powered environments. Progent's team-based methodology for resolving network problems enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency phone-based help for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network engineers, and indicates a person's networking knowledge at the master level. CCIEs can deal with the most intractable issues encountered in network infrastructure planning, deployment, management, protection, and troubleshooting. CCIEs work closely with Cisco's in-house engineers in analyzing problems with IOS Software network management tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their depth of experience allows them to solve even the most complex problems quickly. In many instances, less seasoned service providers can struggle for many hours or days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few consulting organizations make CCIEs accessible to assist small and medium sized companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can get urgent assistance for severe network problems that are crippling worker efficiency but are beyond the experience of your ordinary computer maintenance providers. Progent's Cisco CCIE consultants can connect to your environment using the latest on-line support technology in order to perform quick, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's top-selling family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Certified MS Windows Experts
Progent's Microsoft-premier remote support experts can provide computer system problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist your company with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and integration,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of remote desktop support services including Microsoft Windows 7 migration help, moving to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISSP and ISSAP network security consultants offer a variety of security solutions to strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or assist your business to recover rapidly following a damaging breach. Security support services available from Progent cover comprehensive network security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; installing firewalls; establishing safe architectures for off-site and mobile access; securing your email infrastructure from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting services to help organizations of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the services of world-class online consulting professionals for special IT projects that small businesses frequently need. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Reno Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk Call Center service options for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are intended for small companies who lack the resources to assemble and manage an in-house Help Desk but who require fast response from a reliable Help Desk Call Center with professional telephone assistance plus the available expertise to escalate the most challenging problems to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) platform for handling service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk consulting services can support you in building an effective new Call Center or revamping your current one, evaluating or customizing Help Desk Call Center application software to handle the special requirements of your corporation, or providing temporary phone support staff to reinforce your existing Call Center team during high-demand events like software transitions, mass updates, or installing brand new applications.
Progent's Call Center staff of seasoned network experts gives your computer users in Reno or anywhere in the state of Nevada immediate access to a large network service resource with extensive background offering telephone-based consulting and online repair service for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center recognition as a significant enabler of company success, and Progent's goal is to resolve rather than simply record IT issues.
Business Applications Services: Training, Customization, and Integration
Progent's Applications Experts Group offers online and in-depth consulting expertise and training in special business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for Microsoft business applications including Microsoft CRM, Office Project, MS Office Word, and MS Office Excel. To find out more on Progent's expertise, custom programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac professionals can nurture the imaginative aspect of Apple Mac environments by delivering remote consulting services and education in graphics, sound, and video. Progent's support professionals can provide help in a range of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific jobs such as capturing or digitizing audio/video or building an audio/video production lab.
Remote Network Monitoring Support
Progent offers businesses in Reno, or anywhere in the state of Nevada, online network and server monitoring services centered around MS Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so that your computer support is proactive and automated. By spotting emerging trouble spots before they evolve into full-scale emergencies, automated monitoring can avoid disruptive and expensive network breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems that incorporate a mix of operating systems.
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.