For small businesses in Reno Nevada, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISSP and CISM-accredited security consultants to handle high-level security design and business continuity preparedness.
Progent's online support services offer exceptional leverage due to the fact that they have the practical experience and the sophisticated tools to resolve most information system problems rapidly. Efficient support lowers immediate costs because service calls require a smaller number of chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves even more with indirect expenses by reducing or eliminating system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's pricing policy for online help is designed to maximize the impact of your IT service investment. Progent charges per minute for phone consulting, so you owe just for the support that you actually get. In contrast to many online support companies, Progent requires no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing prevent scenarios where speedy. minor solutions manage to turn into substantial tabs. Progent's penchant for disposing of technical issues efficiently translates into your business spending less cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined an array of customized tools and field-tested methodologies that allow the maximum level of effectiveness for remote engineering help and troubleshooting for small business computer networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access permits the experts of Progent's remote service group to access your company's environment without violating network security.
Progent's proprietary service reporting system maintains comprehensive histories of all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of all help rendered to each customer by any Progent consultant. This history of anomalies and solutions is organized as a conveniently retrievable internal knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's technical support grows over time. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft make available other massive technical support knowledge bases and allow priority access to manufacturers' in-house engineering staff so Progent's online service specialists are able to determine the best solutions in the least time.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in Reno Nevada or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's phone-based support engineers possess credentials in an extensive set of products and technologies. This wide range of capability permits Progent's consultants to manage practically any crisis likely to occur in a small company information system. Certifications earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To support clients with multi-platform networks, Progent also provides access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services provided by Progent to small businesses in Reno include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad spectrum of information technology including network infrastructure, email systems, system and process security, UNIX/Linux and Windows integration, virtual server products for server consolidation and simplified administration, and migration from legacy systems to current Windows or Linux solutions. Progent's group-based methodology for resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance for analyzing anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and certifies a consultant's technical knowledge at the master level. Cisco CCIEs know how to resolve even the most difficult challenges encountered in network planning, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or locating program updates. Cisco CCIEs are an exceptional cost-effectiveness since their broad expertise allows them to fix the most intractable problems rapidly. In common cases, less experienced engineers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting providers make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers quick phone contact with a CCIE so your company can get immediate assistance for complex network issues that are hurting worker productivity but are outside the comfort zone of your regular network service providers. Progent's Cisco CCIE consultants can communicate with your network by means of sophisticated on-line support tools to perform efficient, safe, and affordable diagnosis and remediation.
Progent's CCIEs offer expertise in all of Cisco's popular selection of connectivity products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN products.
Certified Windows Expertise
Progent's Microsoft-premier online service engineers offer network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help your company with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and configuration, Microsoft Teams consulting, Skype for Business Server migration support, Lync Server management and Microsoft Communications Server upgrade, Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of remote desktop support services such as Windows 7 integration, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISSP and ISSAP network security consultants offer a variety of system protection solutions to enhance the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or help your company to recuperate rapidly after a damaging breach. Security support services available from Progent cover comprehensive security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; installing firewalls; building safe techniques for off-site and mobile access; protecting your email infrastructure from spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help companies of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine physical resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent offers the services of world-class online consulting professionals for contract projects that small businesses often need. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these special areas of information technology allows clients to complete major initiatives within budget and on time. Progent's project-based remote engineering solutions include:
How Your Reno Nevada Company Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center service offerings for small businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Call Center services are designed for small organizations who don't have the money or time to assemble and manage an internal Help Desk but who require fast response from an effective Help Desk Call Center with proficient telephone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the top PSA platform for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center consulting services can aid you in building an effective new Call Center or improving your established organization, identifying or customizing Help Desk Call Center application software to handle the particular demands of your business, or adding temporary online staff to work with your existing Help Desk Call Center team to deal with demanding events like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran information technology professionals provides your customers in Reno Nevada quick communication with an efficient support resource with substantial experience offering telephone-based support and online repair service for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center perception as a significant enabler of business success, and Progent's policy is to solve rather than merely report technical problems.
Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Group provides online and in-depth engineering expertise and education in specific business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, MS Office Word, and MS Excel. For more information on Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac professionals can promote the creative components of Macintosh systems by offering remote help services and education in imaging, audio, and motion video. Progent's consultants can provide help in a large selection of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific procedures such as scanning or digitizing audio/video or integrating an audio/video post production lab.
Online Network and Server Monitoring Services
Progent offers companies in Reno Nevada remote network and server monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so your network support is proactive and automated. By spotting potential issues before they result in crashes, remote monitoring can head off disruptive and costly network crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that support a combination of platforms.
To contact Progent about urgent online expertise with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
Reno Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout Reno Metro Area.
Progent locations in Reno Metro Area