Immediate Remote Troubleshooting for Reno Networks
Urgent Phone Consulting for Reno NetworksFor companies located in Reno or anywhere in the state of Nevada, Progent offers online support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and diagnostic jobs.

Progent's online technical support experts offer excellent value due to the fact that they possess the real-world background and have access to the advanced tools necessary to solve most network problems quickly. Efficient support lowers direct expenses because service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company benefits even more in incidental costs by reducing or avoiding network outages and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support know-how is particularly valuable in environments that rely on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's billing model for remote help is structured to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are billed exclusively for the services that you receive. Unlike typical online service companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate scenarios where fast solutions manage to end up as large bills. Progent's skill at disposing of technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized technologies and field-tested methodologies which promote the maximum level of effectiveness for remote consulting and troubleshooting for IT networks of any size. Progent provides safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's remote service group to communicate with your company's system without violating network security.

Progent's powerful technical support reporting application stores comprehensive documentation for all service that Progent's clients have received. Progent's team engineers have the benefit of the records of support provided to each customer by any Progent engineer. This archive of trouble tickets and responses is stored as a readily searchable internal database that allows Progent's remote support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft open up additional extensive support databases and allow priority access to manufacturers' internal engineering staff with the result that Progent's remote consulting experts are able to come up with the best solutions quickly.

Online support offered by Progent to businesses in Reno and throughout the state of Nevada include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate managed services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight line of network management outsourcing services covers all critical facets of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including protection, identification, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract IT programs. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology enables customers to execute critical projects economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center programs for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Help Desk or revamping your existing one, evaluating or customizing Help Desk application software to meet the special needs of your corporation, or providing temporary online personnel to work with your in-house Call Center resources during high-demand situations such as software migrations, major updates, or installing new business software.

    Progent's Help Desk Call Center team of seasoned information technology experts provides your computer users in Reno or anywhere in the state of Nevada immediate assistance from a reliable technical support resource with extensive experience offering phone consulting and remote troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center recognition as a major enabler of business success, and Progent's goal is to solve instead of just report IT problems.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Experts staff offers online professional consulting support and education in key business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, custom programming, and training services, see Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Reno, or anywhere in the state of Nevada, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager for your environment so that your computer support is proactive and automated. By anticipating looming issues before they grow into crashes, proactive monitoring can ward off stressful and expensive network breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments based on multiple operating systems.
How Your Reno Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Reno or anywhere in the state of Nevada, Progent's phone-based network support specialists can provide professional and economical system help the instant your business needs it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to repair IT problems quickly while avoiding the cost and lost productivity that comes with on-premises service visits.

Even if your Reno company has a local freelance consultant or maintains an in-house IT staff that can handle common network issues, Progent’s Microsoft certified engineers can still provide a convenient and seamless virtual extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the experience to solve sudden system crises or especially complex integration projects.

Advantages of Progent's IT Support for Offices in Reno
Progent's remote IT consulting services allow your Reno organization to have the benefits of on-call, enterprise-class network support without the expense of maintaining an in-house IT staff. Your network will derive added strategic worth by being more available, efficient, and secure. Advantages to your business include:

  • Seamless remote extension of your local IT resources
    With most organizations in Reno and throughout Nevada, local computer service providers, whether consisting of freelance consultants or a full-time maintenance staff, can take care of typical technical problems. On the other hand, IT crises may strike when local resources are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your usual service people. In these instances, Progent's online service experts provide an easy, quick, and budget-friendly solution to augment your local help and to pass on useful knowledge to increase your ability to handle downstream issues in-house.

  • Less Dependence on Individual Consultants
    For network support, smaller companies often depend on individual freelance consultants. While independent service people have smaller internal costs than big service firms and can afford to charge lower rates, they are often overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the absence of backup help may require your business to go without help during an IT crisis. As your company grows, system downtime and problems with vital software become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of reserve service expertise to make sure your network stays available.

  • Build a Scalable Basis for Seamless Expansion
    Companies typically start with an IT architecture implemented on a modest budget. Lacking a scalable infrastructure, slap-dash repairs often get piled on top of an unstable foundation. As a company grows, reliability and expandability issues can impede the productivity of the business. These poorly built environments need careful assessment, intelligent strategic planning, and broad-based IT expertise to upgrade to a network infrastructure able to deliver the stable foundation to handle vital business demands and simplify future growth.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller businesses need advice and technical education to negotiate an ever more complex maze of technology options capable of accelerating business success and improving efficiency. Businesses do not need a network engineer who is motivated to earn a commission on a certain vendor's technology. Network support and product selling can lead to a scenario where the proposed solution is built around a predetermined product instead of the genuine needs of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to match IT consulting with the real needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical knowledge, refined support tools, and understanding of corporate IT enable businesses to escape the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional experience, at the forefront of IT support, executing a wide range of IT tasks for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This guarantees that you get not just world-class technical skills, but also a support engineer with proven methods for applying computer knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises help per minute. As a result, you owe exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for support services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick fixes so you won't be tempted to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Companies who work with trusted freelance service providers or who employ in-house IT personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock system tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your information network from painful and expensive availability losses.
How Does My Business Start Receiving Online Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.