Fast Remote Help for Reno Nevada IT Networks
For businesses located in Reno Nevada, Progent offers online technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to solve complex networking issues, plus the services of CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic jobs.
Progent's online technical support engineers offer exceptional value because they have the practical background and have access to the sophisticated technology needed to resolve most network problems quickly. Efficient support reduces direct costs because solutions require minimal chargeable minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits additionally with incidental expenses by reducing or eliminating network outages and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced online technical support experience is especially important for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.
Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent bills per minute for phone consulting, so you owe just for the support that you actually get. Unlike many online service companies, Progent requires no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from situations where fast repairs manage to turn into large tabs. Progent's skill at disposing of problems efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of optimized tools and proven processes which permit the highest level of effectiveness for online consulting and repair for computer systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to interface to your company's network remotely without compromising network security.
Progent's sophisticated technical support reporting system includes thorough records for all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of assistance provided to each customer by any engineer. This archive of issues and solutions is organized as a readily searchable internal knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and close relationships with important vendors such as Cisco and Microsoft open up other vast technical knowledge bases and allow priority access to vendors' internal support staff so Progent's remote service experts are able to find the best solutions in the least time.
Remote support provided by Progent to businesses in Reno Nevada include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote service experts can deliver computer system problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a wide variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration support, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of affordable desktop support services to assist you company to deploy, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure consultants, and indicates a person's networking knowledge at the master level. Cisco-qualified CCIEs can deal with even the most challenging problems encountered in network planning, integration, maintenance, compliance, and problem solving. Cisco CCIEs work closely with Cisco's internal support staff in analyzing problems with IOS Software network administration tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their depth of expertise allows them to find solutions for problems quickly. In typical instances, less seasoned service providers can struggle for hours or days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system using advanced on-line troubleshooting technology to provide quick, safe, and affordable diagnosis and repair.
Reno Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout Reno Metro Area.
Progent locations in Reno Metro Area
Progent's Cisco CCIEs offer assistance with all of Cisco's popular selection of connectivity devices. Cisco infrastructure support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch support, Cisco Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless Access Points planning and integration expertise, Cisco wireless controllers support Services, Cisco Security and VPN Consulting expertise, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Consultants
Progent's certified CISM and CISSP security and compliance consultants offer a variety of security services that can strengthen the defenses of your Windows, Apple macOS and OS X, or Linux network against attacks or help your business to recuperate quickly following a serious breach. Security support services available from Progent include: in depth data security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; fast cleanup after malicious attacks; integrating firewalls; establishing secure architectures for off-site and mobile communication; defending your email system from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting services to help businesses of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that combine physical resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote support services to address a broad array of information technologies including network architecture, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency online help diagnosing anomalies within UNIX/Linux networks based on leading derivatives of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by some of the industry's leading corporations. Progent's ProSight line of network monitoring and management services covers all key aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire malware attack progression including filtering, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that require important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so all looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT programs. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology allows clients to complete major projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Reno Business Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk Call Center or improving your established organization, identifying or customizing Call Center software to address the particular demands of your company, or providing occasional phone support staff to work with your existing Help Desk team to deal with unusually busy situations like software migrations, mass updates, or installing new business software.
Progent's Help Desk Call Center team of seasoned information technology consultants gives your computer users in Reno Nevada quick contact with an efficient technical support resource with years of experience providing phone support and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a crucial enabler of company performance, and Progent's target is to fix rather than simply annotate IT issues.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Group provides online professional engineering support and training in key application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, customization, and training services, see Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Reno Nevada remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your environment so your computer maintenance is proactive rather than reactive. By exposing possible issues before they cause downtime, automated monitoring can head off disruptive and expensive service crises. Progent can also provide help with system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems powered by a combination of operating systems.
To get in touch with Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Reno Nevada, Progent's phone-based network support engineers can deliver effective and economical system support the moment your company requires it. More than a decade of offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine online access technology to solve network problems quickly while eliminating the cost and lost productivity associated with on-premises support visits.
Even if your Reno organization works with a regular freelance support technician or maintains an in-house IT staff that know how to handle typical computer issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to address unexpected network emergencies or particularly complex integration projects.
Details of Progent's Online Computer Support for Reno Nevada
Progent's phone help, Internet-based troubleshooting, system security expertise, and system management services give companies in Reno Nevada unparalleled leverage for your support budget. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk support and system management, Progent's professionals can deliver your company enterprise-level IT support while permitting you to eliminate the expense and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to offices in Reno Nevada and is also ideal for networks in geographic regions that lack consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Partner support firm, Progent has the use of a broad range of Microsoft support tools, technical databases, and on-going training.
- Per Minute Rates to Minimize Costs
Progent offers remote support on a by-the-minute billing plan, so you are charged only for the support you receive. Progent asks for no minimum fee for phone service and requires no ongoing subscription fee for support services delivered during normal working hours. This saves you from paying big invoices for simple repairs.
- Access to Cisco Certified Network Design Specialists
Progent's certified experts for Cisco can provide the services of on-staff specialists who have experience in planning, implementing, and supporting networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to help you build high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core support services consist of system integration, Microsoft Exchange Server consulting, system security planning, and Co-managed Help Desk services. Progent's Application Experts group offers in-depth consulting expertise in specific application areas. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Programming
MS Project Training
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Application Programming
MySQL DBA Services and Software Design
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a convenient centralized resource for network generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that fit the special requirements of your company.
- State of the Art Online Connectivity Tools
Protected remote connectivity permits Progent's service experts to see exactly what your customers see. This makes it possible to find fast fixes to problems that could otherwise require an expensive onsite service call. Effective remote access tools and expert technicians combine to enable Progent to resolve most network problems rapidly and economically. Progent is a pioneer in offsite support and automated network tracking.
- Support for Leading VPN Gateways
Progent can provide safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum System Uptime
For companies with vital applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk support programs are designed especially for budget-conscious businesses whose clients need immediate access to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of IT background, refined support tools, and understanding of enterprise networking allow offices to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Start Getting Online Technical Support from Progent?
- In-depth Knowledge of Microsoft's Full Line of Server Platforms
Progent offers world-class support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 Server integration, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site visits by the minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services delivered during regular working hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick fixes so you will not be forced to permit simple problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation sent by every staff member to each customer. The discipline of documenting and organizing support activity results in more effective service and avoids a slew of common problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.