Fast Remote Help for Reno Nevada Information Networks
For businesses in Reno Nevada, Progent provides remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, as well as the assistance of CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's remote support experts provide exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced tools needed to resolve the majority of network issues rapidly. Efficient support lowers direct costs because solutions require minimal billable consulting minutes. Online support also eliminates the cost of sending an engineer to your office. Your company benefits additionally in incidental expenses by minimizing or eliminating network outages and associated losses due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is especially important in environments that depend on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's pricing policy for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay only for the support that you actually get. Unlike typical remote support organizations, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing do away with scenarios where quick fixes somehow turn into major invoices. Progent's penchant for handling problems quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of optimized tools and field-proven processes which promote the highest degree of efficiency for remote engineering help and repair for IT systems of any size. Progent offers safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's remote service group to access your system remotely without violating corporate security.
Progent's proven customer support database application keeps comprehensive histories of the service that Progent's clients have received. Progent's staff consultants have the benefit of the details of all help delivered to each Progent customer by every consultant. This archive of problems and solutions is stored as a readily exploitable internal database that enables Progent's remote support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft open up additional vast technical databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to arrive at the most efficient solutions quickly.
Online technical services available from Progent to companies in Reno Nevada include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote support experts can provide network troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help your company with a broad variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop support services to assist your company to install, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for networking consultants, and indicates a person's networking knowledge at the expert level. CCIEs can handle even the most difficult problems associated with network design, installation, management, compliance, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with IOS Software network management utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs provide exceptional value because their broad expertise enables them to fix problems quickly. In many cases, less experienced engineers can wrestle for hours or even days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can communicate with your computer system by means of the latest on-line support technology in order to perform quick, safe, and economical diagnosis and repair.
Reno Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout Reno Metro Area.
Progent locations in Reno Metro Area
Progent's CCIEs offer consulting for all of Cisco's market leading family of connectivity products. Cisco networking support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video phones support and wireless IP phones solutions, Cisco Meraki wireless access point layout and configuration, Aironet Access Points engineering help, Cisco WiFi controllers consulting, Cisco Security and VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security services to improve the safety of your Windows, macOS and OS X, or Linux environment against attacks or help your business to clean up quickly after a damaging penetration. Security solutions offered by Progent cover comprehensive information security and compliance audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious attacks; installing firewalls; establishing safe techniques for off-site and mobile connectivity; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
Progent offers expert online consulting services to help organizations of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent runbook for recovering applications and services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online support services to cover a broad spectrum of computer technologies such as network architecture, email solutions, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified management in environments that incorporate Linux with Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with transitioning from legacy applications to Windows or Linux-powered environments. Progent's group-based approach to solving technical problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent online help analyzing anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by some of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all key facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the complete malware attack progression including blocking, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so that any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special IT programs. Progent's rates for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to complete major projects within budget and on time. Progent's special online engineering solutions include:
How Your Reno Business Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Help Desk support alternatives for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center team of seasoned network experts gives your clients in Reno Nevada rapid contact with a dependable support group with extensive background offering phone consulting and online diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center recognition as a significant driver of business productivity, and Progent's target is to solve instead of simply annotate technical issues.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Consulting staff can supply phone-based advanced consulting support and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, custom programming, and education offerings, go to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers businesses in Reno Nevada remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so your network support is proactive rather than reactive. By detecting looming problems before they grow into downtime, proactive monitoring can minimize disruptive and expensive network failures. Progent can also utilize network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments that support a combination of platforms.
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Reno Nevada, Progent's online network support engineers are ready to provide professional and cost-effective system support the instant your organization needs it. Long experience delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to fix IT problems rapidly while avoiding the expense and lost time associated with in-person service calls.
Even if your Reno business works with a local independent consultant or maintains an in-house IT staff that can deal with ordinary network problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent remote expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to solve unexpected network crises or particularly tough integration problems.
Details of Progent's Remote Computer Services for Reno Nevada
Progent's phone support, remote repair, network security expertise, and network administration services give offices in Reno Nevada unparalleled leverage for your IT investment. Whether you require occasional telephone support and remote troubleshooting or ongoing Help Desk call center support and network administration, Progent's experts can provide your business enterprise-level network support while allowing you to avoid the cost and hassle of running a large internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to businesses in Reno Nevada and is also ideal for networks in geographic areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has the use of a wide range of Microsoft support utilities, service information, and on-going education.
- Per Minute Billing to Reduce Costs
Progent provides remote help on a per-minute billing plan, so you are billed only for the support you receive. Progent has no minimum fee for online help and requires no monthly retainer for services provided during normal business hours. This protects you from paying big invoices for simple fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco can provide help from on-staff specialists with skill in planning, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's core support offerings include system integration, MS Exchange consulting, corporate security planning, and Help Desk sharing services. Progent's Application Experts Team can provide world-class consulting expertise in specific business applications. Support available from the Application Experts Group includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Training
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Project Management and Software Development
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service one-stop resource for network generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive IT solutions that match the unique needs of your business.
- State of the Art Online Connectivity Software
Secure online connectivity permits Progent's support experts to see precisely what your users see. This makes it possible to find quick solutions to problems that could otherwise require an expensive personal service call. Effective online access tools and expert technicians together enable Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote network tracking.
- Compatibility with Popular VPN Gateways
Progent supports safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Support for Maximum System Uptime
For organizations with mission-critical applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this service can help ensure high network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended especially for budget-constrained offices whose clients require instant recourse to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical expertise, refined remote support tools, and familiarity with corporate IT enable companies to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Network Help from Progent?
- Certified Expertise in Microsoft's Full Family of Servers
Progent offers in-depth support for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 integration, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site visits by the minute. Consequently, you are invoiced just for received services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for services provided during normal working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for quick repairs so you will not be forced to allow minor problems to fester.
- Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation transmitted by every staff member to each client. The discipline of documenting and archiving support records results in more effective service and eliminates a slew of typical problems such as when a service customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide 24x7 network tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.