Fast Remote Help for Reno Nevada Information Networks
Fast Online Help for Reno SystemsFor businesses in Reno Nevada, Progent provides remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, as well as the assistance of CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's remote support experts provide exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced tools needed to resolve the majority of network issues rapidly. Efficient support lowers direct costs because solutions require minimal billable consulting minutes. Online support also eliminates the cost of sending an engineer to your office. Your company benefits additionally in incidental expenses by minimizing or eliminating network outages and associated losses due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is especially important in environments that depend on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's pricing policy for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay only for the support that you actually get. Unlike typical remote support organizations, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing do away with scenarios where quick fixes somehow turn into major invoices. Progent's penchant for handling problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of optimized tools and field-proven processes which promote the highest degree of efficiency for remote engineering help and repair for IT systems of any size. Progent offers safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's remote service group to access your system remotely without violating corporate security.

Progent's proven customer support database application keeps comprehensive histories of the service that Progent's clients have received. Progent's staff consultants have the benefit of the details of all help delivered to each Progent customer by every consultant. This archive of problems and solutions is stored as a readily exploitable internal database that enables Progent's remote support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft open up additional vast technical databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to arrive at the most efficient solutions quickly.

Online technical services available from Progent to companies in Reno Nevada include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by some of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all key facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the complete malware attack progression including blocking, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so that any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special IT programs. Progent's rates for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to complete major projects within budget and on time. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Call Center team of seasoned network experts gives your clients in Reno Nevada rapid contact with a dependable support group with extensive background offering phone consulting and online diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center recognition as a significant driver of business productivity, and Progent's target is to solve instead of simply annotate technical issues.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Consulting staff can supply phone-based advanced consulting support and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, custom programming, and education offerings, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Reno Nevada remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so your network support is proactive rather than reactive. By detecting looming problems before they grow into downtime, proactive monitoring can minimize disruptive and expensive network failures. Progent can also utilize network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments that support a combination of platforms.
How Your Reno Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Reno Nevada, Progent's online network support engineers are ready to provide professional and cost-effective system support the instant your organization needs it. Long experience delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to fix IT problems rapidly while avoiding the expense and lost time associated with in-person service calls.

Even if your Reno business works with a local independent consultant or maintains an in-house IT staff that can deal with ordinary network problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent remote expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to solve unexpected network crises or particularly tough integration problems.

Details of Progent's Remote Computer Services for Reno Nevada
Progent's phone support, remote repair, network security expertise, and network administration services give offices in Reno Nevada unparalleled leverage for your IT investment. Whether you require occasional telephone support and remote troubleshooting or ongoing Help Desk call center support and network administration, Progent's experts can provide your business enterprise-level network support while allowing you to avoid the cost and hassle of running a large internal IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical expertise, refined remote support tools, and familiarity with corporate IT enable companies to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Start Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



An index of content::

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    Progent's pricing model is to bill for phone support and on-premises visits per minute. Consequently, you pay just for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services provided during regular working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you won't be forced to allow simple problems to fester.

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    Progent can assist small and mid-size organizations to deploy efficient endpoint management solutions for maintaining endpoint devices used by an offsite workforce.

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    Nagios and MRTG are powerful, Open Source monitoring tools that operate with the Linux OS and can be deployed to monitor UNIX environments, Microsoft Windows networks, or multi-platform systems where the Linux OS and MS Windows run side by side. The Nagios monitor lets network managers to track network services such as SMTP, HTTP, FTP, and PING. MRTG permits you to track the traffic in and out of SNMP-enabled network devices including processors, routers, and switches. Progent's system monitoring experts can help you use both these programs to streamline and repair your computer network.

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    Progent's consultants offer online and onsite expertise for organizations of all sizes to assess the costs/benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can assist your business to design a local, cloud or hybrid topology; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office; set up HA solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with third-party communication systems like Cisco Video Interop Server. Progent's certified data security consultants can help you create and verify a security environment for your Skype for Business deployment that is compliant with regulatory standards.

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    Progent's Cisco CCIE-certified SIP integration experts can help you to design, deploy, maintain, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE-connected SIP trunks and can provide affordable remote or on-premises expertise to help businesses to move smoothly to an advanced communications environment that offers accelerated return on investment. Progent's certified Microsoft collaboration experts can help you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications such as Skype for Business Server and Lync Server for access to a SIP-based IP PSTN trunk.

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    Progent's Microsoft engineers can provide advanced support in implementing, managing and troubleshooting all versions of Project, Microsoft Project Server, and Microsoft Project Online and can provide a broad variety of affordable remote consulting services following proven best practices to help businesses of any size to get all the benefits of this leading project management solution. Services offered by Progent include system planning, software configuration and upgrades, strategies for secure collaboration among onsite and remote or mobile users, network infrastructure optimization, and customized online training.

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    Progent's seasoned solution designers and software developers can help your business to build enhancements to Microsoft GP/Great Plains that address the unique requirement of your business while retaining the benefits of Windows integration and connectivity. Progent can also provide help with a selection of development tools that can be utilized to build user-interface and data integrations with Microsoft GP. These tools include Dexterity, Modifier with VBA, Visual Studio for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, and Integration Manager.

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    Microsoft Windows Server Update Services allows IT managers to install and track the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Windows XP platforms. By using Microsoft Windows Server Update Services, network support personnel can completely and effortlessly manage the installation of updates that are released via Microsoft Update to servers and workstations in a company. Progent can assist you with complex details of the initial configuration of Microsoft SUS such as designing the Microsoft Software Update Services deployment, setting up client's computers, establishing the Group Policy settings, and ensuring your Microsoft WSUS Group Policy Object is linked to an Active Directory container that makes sense for your network environment.

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    Microsoft has made a strong effort to enable transparent hybrid ecosystems that integrate Office 365 and on-premises Exchange systems. This allows you to have some mailboxes hosted on your corporate datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any facet of designing, implementing and debugging your hybrid Exchange Online deployment. Progent's Exchange consultants can provide as-needed expertise to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing to ensure your hybrid Office 365 initiative is successfully completed on schedule and on budget.

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    Progent's Microsoft Exchange Hosting Services offer an enterprise-class data center that features redundant power and cooling systems, round-the-clock staffed security and IT support center, and fault-tolerant connections to Internet backbone service companies. Hosted Exchange servers are set up as virtualized servers for service continuity, easy expandability, and rapid recovery. Services feature complete incorporation with your network, access to handheld computing devices, automated tracking of performance and network security, spam filtering, patch and revision management, Contact Center services, daily backup, and full email administration support.

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    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware.

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    Progent's ProSight family of managed IT services are designed to offer organizations who maintain small in-house network administration and support staffs with affordable help from enterprise-class management platforms and consulting experts. Advantages of Progent's ProSight line of managed services include flat-rate network maintenance costs, automation of common administrative processes, continual absorption of new information technology, graceful migration from older technology to current solutions, close fit between information technology with strategic objectives, access to seasoned IT consultants, and allowing management to concentrate on business instead of fast-evolving network technology.

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    Progent's UNIX family support services provide small businesses and developers help with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent offers your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of expertise provides you with a convenient one-stop consulting firm to show you how to create and maintain a protected and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO UNIX and SGI/Irix or major Linux platforms including RedHat Linux, SuSE, Debian-GNU and Mandrake.

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    Progent's Microsoft-certified consultants can help you to evaluate the benefits of Lync Server 2010 for your environment and can help you to plan and execute an installation of Lync Server that centralizes the control of Instant Messaging and Presence and improves the output of your in-house employees, at-home workers, and mobile workforce. Progent can also assist you to carry out an efficient migration to Microsoft Lync Server 2010 from Office Communications Server or Microsoft Live Communications Server, integrate Lync Server with Microsoft Exchange, SharePoint, and SQL Server, show you how to use Lync Server to improve the collaborative capabilities of Microsoft Office programs, and offer training and continuing support for Microsoft Lync Server 2010 and other Microsoft technologies.

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