Immediate Online Technical Support for Reno Nevada IT Networks
For businesses in Reno Nevada, Progent provides remote technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, plus the services of CISA and CISSP-certified security experts to handle advanced security design and diagnostic issues.
Progent's online support experts provide excellent value due to the fact that they have the practical background and have access to the sophisticated technology required to solve most information system problems quickly. Efficient support reduces direct costs because solutions require fewer chargeable minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization benefits additionally in incidental expenses by reducing or avoiding network downtime and related losses due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting expertise is especially important for businesses that are dependent on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.
Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay just for the support that you receive. In contrast to many remote service organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing prevent scenarios where fast repairs manage to turn into large tabs. Progent's penchant for solving technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of optimized tools and field-proven methodologies which promote the highest level of efficiency for online engineering help and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to interface to your environment without compromising corporate security.
Progent's sophisticated customer support reporting application stores thorough histories of all support that Progent's clients have received. Progent's staff consultants have access to the history of all help rendered to every client by any consultant. This database of anomalies and fixes is structured as a readily searchable support knowledge base that enables Progent's online support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft open up additional massive support databases and allow quick access to vendors' in-house product engineers with the result that Progent's online service experts are able to find the best resolutions promptly.
Online services available from Progent to businesses in Reno Nevada include:
Certified Windows Expertise
Progent's Microsoft-premier remote service professionals can provide computer system repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration expertise, Microsoft Teams expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop support services to help your business to install, configure, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network engineers, and indicates a consultant's technical skills at the master level. Cisco CCIEs can handle even the most stubborn problems surrounding network infrastructure planning, installation, maintenance, compliance, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or identifying program patches. Cisco CCIEs represent an excellent value since their depth of expertise permits them to solve problems rapidly. In typical instances, less seasoned engineers can struggle for many hours or even days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can interface to your environment by means of state-of-the-art remote support technology in order to provide quick, secure, and economical analysis and remediation.
Reno Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout Reno Metro Area.
Progent locations in Reno Metro Area
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular family of networking devices by providing services such as:
CISM and CISSP Premier System Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of security solutions that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help you to recuperate quickly following a serious breach. Security consulting services offered by Progent cover thorough network security analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; installing firewalls; establishing safe mechanisms for off-site and mobile connectivity; defending your messaging system against spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support services to help businesses of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine local resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent runbook for restoring services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to address a broad spectrum of computer technologies including network infrastructure, email systems, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy management in environments that incorporate Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux-based environments. Progent's group-based methodology for resolving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's top enterprises. The ProSight series of network management outsourcing services covers all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Reno Business Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center team of veteran network experts provides your computer users in Reno Nevada rapid assistance from a dependable support resource with extensive background providing telephone-based support and remote diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk the reputation as a key enabler of company efficiency, and Progent's goal is to fix rather than just track network issues.
- Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts staff offers online professional consulting support and education in special application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and training for Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, programming, and education services, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Reno Nevada online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so your computer support is proactive rather than reactive. By anticipating emerging problems before they result in full-scale emergencies, system monitoring can ward off stressful and expensive information system failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or environments that incorporate a mix of operating systems.
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Reno Nevada, Progent's phone-based computer support specialists are ready to deliver professional and economical IT support whenever your business has to have it. More than a decade of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to fix network problems rapidly while avoiding the expense and lost time associated with on-premises support visits.
Even if your Reno business deals with a regular independent consultant or maintains a full time organization that can handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to solve unexpected system crises or particularly complicated integration projects.
Benefits of Progent's Network Help for Offices in Reno Nevada
Progent's remote support services enable your Reno business to have the advantages of immediate, enterprise-grade network support without the expense of managing a full-time IT organization. Your network will derive greater strategic worth by being increasingly available, productive, and secure. Advantages to your business include:
- Seamless remote extension of your on-site support resources
For most businesses in Reno Nevada, local network support resources, whether made up of freelance consultants or an in-house maintenance staff, can solve the majority of network issues. However, IT crises sometimes spring up when your regular resources are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual support technicians. In these cases, Progent's online support specialists provide a convenient, fast, and economical way to augment your regular help and to pass on valuable information to improve your capability to handle downstream issues locally.
- Less Dependence on Individual Consultants
For network maintenance, smaller companies often depend on individual freelance consultants. Although freelance service people carry smaller internal costs than larger consulting firms and can often charge lower rates, they are often overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the absence of reserve personnel may force your company to go without help during an IT crisis. As your business expands, network unavailability and problems with critical applications become more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of reserve support expertise to make sure your IT system stays available.
- Build a Scalable Foundation for Smooth Expansion
Companies typically begin with an information system implemented on a modest budget. Without a proper framework, slap-dash repairs often get piled on top of a weak foundation. When a company grows, reliability and scalability issues can impede the productivity of the business. Such badly built systems require careful assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a system architecture that can offer the stable foundation to meet current business requirements and simplify downstream expansion.
- Interact with Problem Solvers Rather Than Product Vendors
Smaller businesses need advice and technical training to navigate through an ever more complicated array of product alternatives capable of accelerating business growth and enhancing productivity. These companies do not need a network engineer who is trying to resell a specific vendor's products. Network consulting and product selling can lead to a scenario where the recommended
solution is designed around a profitable product instead of the genuine needs of a client. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to align technical consulting with the best needs of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical knowledge, refined support tools, and understanding of corporate IT allow businesses to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional experience, at the front lines of IT support, performing a wide variety of technical tasks for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This ensures that you get not just world-class IT help, but also a support engineer with field-tested methods for using technical knowledge to resolve real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises visits by the minute. Consequently, you owe only for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for services delivered during normal business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you won't be tempted to allow minor problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local support organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by every consultant to each customer. The discipline of documenting and archiving support activity results in more effective support and eliminates a variety of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.