Network Security and Compliance

ProSight Reporting is a growing line of in-depth and real-time reporting utilities designed to work with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

Typical reporting services for ticketing and IT monitoring provide an abundance of data, but they often demand substantial digging for managers to search through loads of statistics in order to uncover serious, potential problem areas}. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money.

Standard and Custom Reports
Progent's ProSight Reporting services include a collection of standard reports appropriate for your specific ticketing or network monitoring platform and also permits custom reports that address your organization's needs. As an example, standard reports for the ProSight Reporting integration for the ConnectWise Manage ticketing application include:

• Response/Resolution Times
• Tickets/Open Closed
• "Tickets Closed By" broken down by teams with closure percentages
• Type, Subtypes, and Items
• Tickets by sites
• Survey responses and ratings

Top Features
Progent has designed ProSight Reporting based on over 20 years of experience providing remote help in the time-critical areas of ticketing and network management. Top features of ProSight Reporting include:

• Critical Information At a Glance: ProSight Reporting is intended to translate masses of collected data into high-value reports.
• Near-Real-Time Reports: ProSight Reporting can provide close-to-real-time data, showing you current and accurate information on the existing status of clients and resources.
• Color Coding: Color coding makes possible issues or areas of high spending jump out so they can be handled promptly before they impact service quality or profit.
• Standard Reports: ProSight Reporting comes with built-in reports that expose vital data from the ticketing or IT management platform they support.
• Custom Reports: Progent can develop customized reports based on the particular requirements of your business.
• Multiple Platforms Supported: The growing suite of plug-ins for ProSight Reporting support ConnectWise Manage, ConnectWise Automate, Customer Thermometer, and SentinelOne. Future plug-ins include ConnectWise Command and ConnectWise Sell. Many others are possible.

Other ProSight Managed Services Offered by Progent
In addition to ProSight Reporting, Progent's ProSight line of IT management services includes other low-cost remote monitoring and management services that cover various key facets of your information network including endpoint security, backup and disaster recovery, email content filtering, server and desktop monitoring, virtual machine hosting, patch management, and IT documentation control. Partnerships with top RMM technology providers allow Progent to offer small and medium-size businesses the advantages of the same cutting-edge monitoring and management technology used by major enterprises.

Managed services available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior analysis technology to guard physical and virtual endpoints against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery Services
  Progent has worked with leading backup/restore software companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and enable non-disruptive backup and fast restoration of vital files/folders, applications, images, plus VMs. ProSight DPS lets your business recover from data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or software glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so all potential problems can be addressed before they can impact your network. Find out more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.

• Active Protection Against Ransomware: AI-based Ransomware Identification and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection (EPP) managed service that incorporates next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. Progent Active Security Monitoring services safeguard on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ransomware defense and cleanup services.

• Outsourced/Co-managed Service Center: Support Desk Managed Services
  Progent's Help Center managed services permit your IT staff to outsource Call Center services to Progent or divide responsibilities for Service Desk support transparently between your internal network support group and Progent's extensive roster of certified IT support technicians, engineers and subject matter experts (SMEs). Progent's Shared Service Desk provides a seamless extension of your corporate support group. User access to the Service Desk, delivery of support services, issue escalation, trouble ticket generation and tracking, performance measurement, and maintenance of the support database are consistent regardless of whether issues are resolved by your in-house IT support group, by Progent, or by a combination. Read more about Progent's outsourced/co-managed Service Center services.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management offer businesses of any size a versatile and affordable alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. Besides maximizing the security and reliability of your IT environment, Progent's software/firmware update management services permit your in-house IT staff to focus on line-of-business initiatives and activities that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management services.

• ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
  Progent's Duo MFA services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation on iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured application and give your password you are asked to verify your identity via a unit that only you have and that uses a different network channel. A broad selection of out-of-band devices can be used for this added means of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate several verification devices. For details about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services for access security.

ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to counter ransomware or recover rapidly after an assault by a ransomware strain such as Ryuk, Maze, Sodinokibi, Netwalker, Phobos, LockBit or Nephilim. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery environment that reduces your vulnerability to ransomware and aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Find Out More about ProSight Reporting
For pricing information and to learn more about how ProSight Reporting services can cut management costs and increase network productivity, call Progent at 800-993-9400 or visit Contact Progent.