ProSight Reporting is an expanding suite of in-depth reporting tools created to work with the industry's leading ticketing and IT monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Typical reporting solutions for ticketing and IT monitoring offer an abundance of data, but they can require significant time and effort for managers to search through mountains of data in order to zero in on serious, potential problem areas}. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money.
ProSight Reporting comers with standard reports and allows customized reporting
Standard and Custom Reports
Progent's ProSight Reporting services provide a set of built-in reports appropriate for your ticketing or network monitoring platform and also permits customized reports that address your organization's needs. For example, built-in reports for the ProSight Reporting plug-in for the ConnectWise Manage ticketing platform include:
- Response/Resolution Times
- Tickets/Open Closed
- "Tickets Closed By" broken down by teams with closure percentages
- Type, Subtypes, and Items
- Tickets by sites
- Survey responses and ratings
ProSight Reporting currently integrates with ConnectWise Manage, ConnectWise Automate, Customer Thermometer, and SentinelOne. Available integrations include ConnectWise Command, ConnectWise Sell, SmileBack, QuickBooks (onprem and online), Veeam, IT Glue, Xero, Simplesat, Autotask, Accelo, GitHub, OneDrive, Backup Radar, Salesforce, Infusionsoft (Keap), Zendesk, MySQL, SQL Server, PRTG Network Monitor, Dropbox, PostgreSQL, Microsoft Dynamics GP, and many others.
Top Features and Benefits
Progent has created ProSight Reporting based on more than 20 years of background providing remote support in the time-critical areas of ticketing and network management. Key features of ProSight Reporting include:
Download Progent's ProSight Reporting Datasheet
- Vital Knowledge At a Glance: ProSight Reporting is intended to distill mountains of collected data into actionable reports.
- Close-to-Real-Time Reports: ProSight Reporting can deliver near-real-time data, offering timely and accurate information on the existing status of customers and resources.
- Color Coding: Color coding makes possible issues or areas of high spending jump out so they can be handled quickly before they impact support quality or income.
- Standard Reports: ProSight Reporting includes standard reports that expose vital data from the ticketing or network monitoring package they support.
- Custom Reports: Progent can develop customized reports that address the specific needs of your organization.
- Multiple Integrations: The expanding line of integrations for ProSight Reporting support ConnectWise Manage, ConnectWise Automate, Customer Thermometer, and SentinelOne. Future plug-ins include ConnectWise Command and ConnectWise Sell. Many others are available.
To view Progent's ProSight Reporting datasheet, click:
Progent's ProSight Reporting Datasheet. (PDF - 847 KB)
Other ProSight Managed Services Offered by Progent
In addition to ProSight Reporting, Progent's ProSight line of IT management services includes other low-cost remote monitoring and management services that cover various key facets of your information network including endpoint security, backup and disaster recovery, email content filtering, server and desktop monitoring, virtual machine hosting, patch management, and IT documentation control. Partnerships with top RMM technology providers allow Progent to offer small and medium-size businesses the advantages of the same cutting-edge monitoring and management technology used by major enterprises.
Managed services available from Progent include:
Download Progent's 10 Benefits of Managed IT Services White Paper
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend physical and virtual endpoints against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to address the entire malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Backup and Recovery Services
Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and enable non-disruptive backup and fast restoration of critical files, applications, images, and VMs. ProSight DPS helps your business recover from data loss resulting from equipment failures, natural calamities, fire, malware such as ransomware, user mistakes, malicious insiders, or application glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver web-based management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex management activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that any looming problems can be addressed before they have a chance to disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
- Progent Active Defense Against Ransomware: AI-based Ransomware Detection and Cleanup
Progent's Active Defense Against Ransomware is an endpoint protection (EPP) managed service that utilizes next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. Progent Active Security Monitoring services safeguard on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ransomware protection and cleanup services.
- Outsourced/Co-managed Service Desk: Help Desk Managed Services
Progent's Help Desk managed services permit your information technology staff to outsource Help Desk services to Progent or split responsibilities for Help Desk services seamlessly between your in-house network support group and Progent's nationwide roster of IT service technicians, engineers and subject matter experts. Progent's Shared Help Desk Service offers a smooth extension of your in-house support organization. User access to the Service Desk, provision of technical assistance, escalation, ticket generation and updates, performance measurement, and maintenance of the service database are cohesive regardless of whether incidents are taken care of by your internal IT support resources, by Progent's team, or a mix of the two. Read more about Progent's outsourced/shared Service Center services.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide organizations of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting updates to your dynamic IT network. In addition to maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services allow your IT team to concentrate on more strategic projects and tasks that deliver maximum business value from your information network. Find out more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other personal devices. With Duo 2FA, when you sign into a secured online account and enter your password you are asked to verify your identity via a unit that only you have and that uses a separate network channel. A wide range of devices can be used as this second means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate several verification devices. For details about Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.
To download a white paper describing why managed services are rapidly takingthe place of the traditional break/fix model of IT support outsourcing for small and mid-size organizations, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is intended to help assess your company's ability to counter ransomware or recover quickly following an attack by a ransomware variant like Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), Phobos, LockBit or Egregor. Progent will work with you directly to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery system that reduces your exposure to ransomware and aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report.
Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.
Contact Progent to Find Out More about ProSight Reporting
For pricing information and to learn more about how ProSight Reporting services can cut management costs and increase network productivity, call Progent at 800-993-9400 or visit Contact Progent.