ProSight Reporting ExpertsProSight Reporting is an expanding family of in-depth and real-time reporting utilities created to integrate with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

Conventional reporting services for ticketing and IT monitoring offer a wealth of information, but they often require substantial digging for network managers to sift through mountains of statistics in order to uncover serious, potential problem areas}. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money.

ProSight Reporting Consulting

ProSight Reporting comers with standard reports and supports custom reporting

Standard and Custom Reports
Progent's ProSight Reporting services provide a collection of standard reports designed for your specific ticketing or network monitoring application and also permits customized reports that address your particular needs. For example, built-in monthly reports for the ProSight Reporting plug-in for the ConnectWise Manage ticketing application include:

  • Response/Resolution Times
  • Tickets/Open Closed
  • "Tickets Closed By" broken down by teams with closure percentages
  • Type, Subtypes, and Items
  • Tickets by sites
  • Survey responses and ratings
Multiple Integrations
ProSight Reporting currently works with ConnectWise Manage, ConnectWise Automate, Customer Thermometer, and SentinelOne. Available versions include ConnectWise Command, ConnectWise Sell, SmileBack, QuickBooks (onprem and online), BMS by Keseya, IT Glue, Liongard, Simplesat, Autotask, LogicMonitor, GitHub, OneDrive, Backup Radar, Salesforce, ECI e-Automate, Zendesk, MySQL, SQL Server, PRTG Network Monitor, Dropbox, PostgreSQL, Microsoft Dynamics GP, and many others.

Key Features
Progent has designed ProSight Reporting informed by more than two decades of background providing remote help in the time-critical fields of ticketing and network monitoring. Top features and benefits of ProSight Reporting include:

  • Vital Knowledge At a Glance: ProSight Reporting is intended to translate masses of collected data into high-value reports.
  • Near-Real-Time Reports: ProSight Reporting can provide near-real-time data, showing you current and accurate information on the present status of customers and asssets.
  • Color Coding: Color coding allows possible problems or areas of high spending stand out so they can be addressed quickly before they degrade service quality or income.
  • Standard Reports: ProSight Reporting comes with standard reports that extract vital data from the ticketing or IT management package they support.
  • Custom Reports: Progent can build customized reports that address the specific requirements of your organization.
  • Multiple Platforms Supported: The expanding suite of integrations for ProSight Reporting work with ConnectWise Manage, ConnectWise Automate, Customer Thermometer, and SentinelOne. Upcoming integrations include ConnectWise Command and ConnectWise Sell. Many others are possible.
Download Progent's ProSight Reporting Datasheet
To view or download Progent's ProSight Reporting datasheet, click:
Progent's ProSight Reporting Datasheet. (PDF - 847 KB)

Other ProSight Managed Services Offered by Progent
In addition to ProSight Reporting, Progent's ProSight line of IT management services includes other low-cost remote monitoring and management services that cover various key facets of your information network including endpoint security, backup and disaster recovery, email content filtering, server and desktop monitoring, virtual machine hosting, patch management, and IT documentation control. Partnerships with top RMM technology providers allow Progent to offer small and medium-size businesses the advantages of the same cutting-edge monitoring and management technology used by major enterprises.

Managed services available from Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior analysis technology to guard physical and virtual endpoint devices against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery Services
    Progent has worked with advanced backup software providers to produce ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your data backup operations and enable non-disruptive backup and rapid restoration of critical files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human error, ill-intentioned insiders, or software bugs. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide centralized management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Read more about ProSight IT Asset Management service.

  • Progent Active Protection Against Ransomware: AI-based Ransomware Detection and Cleanup
    Progent's Active Protection Against Ransomware is an endpoint protection (EPP) managed service that incorporates next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. Progent ASM services safeguard local and cloud-based resources and offers a single platform to manage the complete malware attack progression including filtering, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ransomware defense and cleanup services.

  • Outsourced/Co-managed Service Desk: Help Desk Managed Services
    Progent's Support Desk managed services allow your IT team to offload Call Center services to Progent or split activity for Service Desk support seamlessly between your in-house support team and Progent's extensive roster of certified IT support engineers and subject matter experts. Progent's Co-managed Help Desk Service provides a transparent extension of your corporate network support group. Client access to the Service Desk, provision of support services, issue escalation, ticket generation and updates, efficiency metrics, and management of the service database are cohesive regardless of whether issues are resolved by your core network support staff, by Progent's team, or by a combination. Read more about Progent's outsourced/co-managed Service Center services.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT system. Besides optimizing the security and reliability of your computer network, Progent's patch management services free up time for your IT team to concentrate on more strategic initiatives and activities that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected online account and enter your password you are requested to confirm who you are via a unit that only you have and that is accessed using a different network channel. A wide selection of out-of-band devices can be utilized as this added form of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. To learn more about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services.
Download Progent's 10 Benefits of Managed IT Services White Paper
To view a white paper describing why managed services are quickly takingthe place of the traditional break/fix model of IT support outsourcing for small and mid-size companies, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)

ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to assess your company's ability to counter ransomware or recover quickly following an assault by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, DopplePaymer, Snatch or Egregor. Progent will work with you directly to gather information concerning your current cybersecurity posture and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup environment that reduces your exposure to a ransomware attack and meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Find Out More about ProSight Reporting
For pricing information and to learn more about how ProSight Reporting services can cut management costs and increase network productivity, call Progent at 800-993-9400 or visit Contact Progent.

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