Data Security and Compliance

ProSight Reporting is an expanding line of real-time reporting tools created to integrate with popular ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

Typical reporting services for ticketing and IT monitoring provide a wealth of data, but they can require substantial time and effort for managers to search through mountains of data in order to zero in on serious, potential problem areas}. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money.

Standard and Custom Reports
Progent's ProSight Reporting services provide a set of built-in reports designed for your ticketing or network monitoring platform and also allows custom reports that address your organization's needs. For example, built-in reports for the ProSight Reporting plug-in for the ConnectWise Manage ticketing platform include:

• Response/Resolution Times
• Tickets/Open Closed
• "Tickets Closed By" broken down by teams with closure percentages
• Type, Subtypes, and Items
• Tickets by sites
• Survey responses and ratings

Key Features
Progent has developed ProSight Reporting informed by over 20 years of experience delivering remote support in the time-critical areas of ticketing and network management. Top features of ProSight Reporting include:

• Vital Knowledge At a Glance: ProSight Reporting is designed to distill mountains of gathered data into high-value reports.
• Close-to-Real-Time Reports: ProSight Reporting is able to provide close-to-real-time data, offering timely and accurate information on the present state of clients and asssets.
• Color Coding: Color coding in ProSight Reporting allows possible issues or areas of high spending jump out so they can be handled promptly before they impact support quality or income.
• Standard Reports: ProSight Reporting includes standard reports that extract critical information from the ticketing or IT management package they support.
• Custom Reports: Progent can build customized reports based on the particular requirements of your business.
• Multiple Platforms Supported: The growing family of plug-ins for ProSight Reporting support ConnectWise Manage, ConnectWise Automate, Customer Thermometer, and SentinelOne. Future integrations include ConnectWise Command and ConnectWise Sell. Many others are available.

Other ProSight Managed Services Offered by Progent
In addition to ProSight Reporting, Progent's ProSight line of IT management services includes other low-cost remote monitoring and management services that cover various key facets of your information network including endpoint security, backup and disaster recovery, email content filtering, server and desktop monitoring, virtual machine hosting, patch management, and IT documentation control. Partnerships with top RMM technology providers allow Progent to offer small and medium-size businesses the advantages of the same cutting-edge monitoring and management technology used by major enterprises.

Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your Progent consultant so that all potential issues can be resolved before they have a chance to disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that need critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Data Protection Services: Managed Backup and Recovery Services
  Progent has worked with leading backup/restore software companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and allow transparent backup and fast recovery of important files/folders, applications, images, and VMs. ProSight DPS helps you avoid data loss caused by equipment failures, natural disasters, fire, malware like ransomware, human error, malicious employees, or software glitches. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

• ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
  Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a secured application and enter your password you are asked to confirm your identity on a unit that only you possess and that is accessed using a separate network channel. A wide range of out-of-band devices can be used as this added means of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You can register several validation devices. To learn more about Duo identity validation services, see Duo MFA two-factor authentication services.

• Outsourced/Co-managed Help Center: Support Desk Managed Services
  Progent's Support Center managed services enable your information technology team to offload Support Desk services to Progent or split activity for Service Desk support seamlessly between your internal support team and Progent's extensive roster of certified IT support technicians, engineers and subject matter experts. Progent's Shared Help Desk Service provides a smooth supplement to your in-house IT support group. User interaction with the Service Desk, delivery of support, escalation, ticket creation and tracking, efficiency metrics, and maintenance of the support database are cohesive whether issues are resolved by your in-house IT support organization, by Progent's team, or both. Read more about Progent's outsourced/co-managed Help Center services.

• Progent Active Protection Against Ransomware: Machine Learning-based Ransomware Identification and Cleanup
  Progent's Active Protection Against Ransomware is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based AV products. Progent ASM services safeguard on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ransomware protection and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.

• Progent's Patch Management: Patch Management Services
  Progent's support services for patch management offer businesses of all sizes a versatile and affordable alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information network. Besides optimizing the protection and functionality of your IT environment, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business projects and activities that derive the highest business value from your information network. Find out more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend physical and virtual endpoint devices against new malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability to block ransomware or recover quickly after an assault by a ransomware strain like Ryuk, Maze, Sodinokibi, Netwalker, Phobos, Conti or Nephilim. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery procedures, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup system that minimizes your vulnerability to ransomware and meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Find Out More about ProSight Reporting
For pricing information and to learn more about how ProSight Reporting services can cut management costs and increase network productivity, call Progent at 800-993-9400 or visit Contact Progent.