Consulting Support Services for BlackBerry Environments
BlackBerry wireless PDAs were once one of the most popular solutions for achieving mobile connectivity to email, scheduling, web-based programs, and other vital business information. Progent can provide Reston, Virginia companies the services of BlackBerry-premier experts who can assist businesses to manage existing BlackBerry deployments or migrate efficiently to a more popular mobile solution.
As the sophistication of small business IT technology has increased, and as the demand for world-class protection, reliability, and recoverability has grown to be the norm for organizations of all sizes, effective deployment and maintenance of RIM BlackBerry solutions has become more difficult. To deal with issues like data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse email servers and corporate databases, small businesses often turn to outside consulting firms who specialize in BlackBerry integration and troubleshooting.
Progent offers the expertise of BlackBerry-premier consultants who can help small organizations to design, manage, and troubleshoot BlackBerry-based solutions economically and efficiently, dispensing with the requirement for an internal BlackBerry solutions expert and reducing the expense and stress of supporting wireless workers. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This range of experience, combined with Progent's efficient online support model, provides small businesses an economical solution for integrating RIM BlackBerry technology seamlessly into their information network.
Progent's experts can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your data and messaging infrastructure function efficiently with BlackBerry BES Server. Progent can also assist you to migrate from older editions of BlackBerry and Microsoft software, configure easy-to-use management tools so you can track and control BlackBerry smartphones throughout your business, recommend security policies that are right for your company, customize wireless applications, and ensure that your IT network architecture is appropriately configured to handle your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored rapidly and thoroughly.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||9841 Washingtonian Blvd, Suite 200
Gaithersburg, MD 20878
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Consulting and Technical Help for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for managing big collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This sophisticated tool enables Exchange, Lotus Domino, or Novell GroupWise users to transmit and receive messages that are encrypted in transit to ensure optimum data protection. BlackBerry BES Server also streamlines a wide selection of key administrative tasks ranging from smartphone deployment and updates to mobile security and high availability.
Progent's BlackBerry-premier consultants can show you how to utilize RIM BlackBerry BES Server to do routine tasks such as:
- Deploy and manage applications
- Schedule device, application, and IT policy updates
- Update BlackBerry device firmware wirelessly
- Control client configurations with BES Server's extensive library of IT policies
Progent's BlackBerry-premier consultants can also assist your company to utilize BlackBerry BES Server to perform key procedures not available with the entry-level BES Server Express. These tasks include:
- Set up and manage BlackBerry's high-availability infrastructure using virtualization
- Deploy BlackBerry devices remotely
- Set specialized management roles
- Monitor and report on the integrity of your solution
Some Ways That Progent Can Assist Your Business to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has earned certifications from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry consulting skills range from troubleshooting synchronization problems to designing mobile productivity solutions based on BlackBerry BES Server. These RIM BlackBerry credentials and their associated practice areas include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to perform basic support operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters and auto-signature, editing user accounts, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your corporate email software. Progent's seasoned service professionals can also assist your business to troubleshoot a wide array of problems concerning synchronization, device detection, messaging reconciliation, web access, wireless connectivity, Instant Messaging, workstation software installation, and BlackBerry Desktop Redirector.
As a top innovator in providing countrywide remote technical assistance for small company IT networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless support costs low and, by resolving problems promptly, maximizes the efficiency of your BlackBerry clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can show you how to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform critical tasks such as resolving enterprise activation problems, adding and deleting BlackBerry smartphone clients, setting activation passwords, configuring over-the-air software loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.
Progent's BlackBerry consultants can also assist you to use management software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can explain the role of IT policies in the BlackBerry Enterprise environment and assist your company to define and install sensible security configurations.
Progent's Microsoft-certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Microsoft Exchange Server infrastructure for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Microsoft Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry-certified consultant offers expertise in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to install and delete BlackBerry device users on Microsoft Exchange Server and Microsoft Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and maintain storage groups, apply permissions, install the Mobile Data System and Instant Messaging, install access control lists, control Microsoft Exchange Server data flow, generate, edit, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and generate reports based on SNMP data.
Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a variety of settings such as Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help you to design, deploy, test, repair, and document a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry include business and technology needs analysis, solution design, deployment planning and implementation, performance optimization, design of a high-availability architecture, information backup and business recovery planning, and security engineering.
Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical goals and to design a mobile wireless system that fits within your IT budget and supports your business plans. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's suitability to support a BlackBerry BES Server, assist your organization to decide which management approach and physical components meet your requirements, and evaluate your messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make informed decisions concerning alternatives for software versions, processors and storage, network architecture, and application set up.
To optimize system protection, Progent's BlackBerry expert can assist you to choose and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-premier security specialists to perform network-wide security assessment and compliance testing and recommend improvements to account for your BlackBerry solution.
Call or Email Progent for Help from a BlackBerry-Certified Specialist
In order to contact Progent about engineering support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or see Contact Progent.