Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry Consulting ServicesBlackBerry wireless smartphones were at one time among the most popular products for maintaining location-independent connectivity to messaging, scheduling, web-based programs, and other vital business data. Progent can provide Reston, Virginia businesses the expertise of BlackBerry-certified consultants who can assist organizations to maintain existing BlackBerry deployments or migrate efficiently to a more popular mobile solution.

As the complexity of small company IT technology has increased, and as the demand for world-class protection, reliability, and disaster recovery has become the norm for companies of any size, effective deployment and maintenance of RIM BlackBerry technology has become increasingly challenging. To handle areas like data protection, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and shared databases, small businesses frequently turn to outside consulting professionals who specialize in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small organizations to plan, administer, and troubleshoot BlackBerry-based solutions affordably and effectively, eliminating the necessity for an internal BlackBerry solutions expert and lowering the expense and hassle of supporting mobile work groups. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This breadth of experience, combined with Progent's proven remote support model, provides small businesses a budget-friendly solution for incorporating BlackBerry products seamlessly into their IT network.

Progent's engineers can assist you with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your database and messaging systems operate optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft software, configure streamlined management utilities to enable you to track and control BlackBerry smartphones throughout your company, recommend security policies that make sense for your business, develop custom mobile applications, and make sure that your IT network infrastructure is properly configured to handle your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your scheduled backup procedures so that it can be recovered rapidly and thoroughly.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
(517) 302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
(667) 771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
(571) 392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
(240) 454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
(202) 851-2383 Washington Network Support Services


Consulting and Technical Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies management and support of RIM BlackBerry smartphones, offering a centralized platform for handling key tasks like device installation, updates, and deactivation and also offering a solid infrastructure for data protection and high availability. BlackBerry Enterprise Server (BES) supports seamless integration between Exchange Server, Groupwise, or IBM Lotus Domino email platforms and BlackBerry smartphones and supports wireless synchronization.

RIM BlackBerry Enterprise Server Integration Support

BlackBerry Enterprise Server features a variety of security capabilities beginning with automatic data encryption of messages transmitted between a BlackBerry smartphone and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows great flexibility in adjusting levels of protection to match the special requirements of your company's network. Progent's BlackBerry authorized engineers can help your company to choose powerful security functions and activate them remotely. Samples of these over-the-air selectable security settings are:

  • Lock down a device
  • Erase data from a lost or stolen smartphone
  • Lock out Bluetooth functionality
  • Activate built-in protection against malware

BlackBerry Enterprise Server also provides flexibility in determining mechanisms to keep users from installing or executing unsecure or unauthorized applications. Progent can assist you to select blocking techniques like:

  • Specify precisely what applications are permitted on the device
  • Prevent third-party applications from using persistent memory on the BlackBerry smartphone
  • Determine which functions third-party software can use on the BlackBerry smartphone
  • Limit the kinds of connections external software running on the BlackBerry smartphone can establish
  • Prevent all external programs from being installed or run on the BlackBerry device

Some Ways That Progent Can Help You to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has been awarded accreditations from RIM in all key aspects of BlackBerry technology. Progent's BlackBerry consulting skills range from resolving synchronization issues to designing mobile workforce solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can help your company to carry out common support functions such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters and auto-signature, modifying user profiles, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate email solution. Progent's seasoned service professionals can in addition assist your business to resolve a broad array of issues concerning synchronization, handset recognition, email consistency, web access, wireless connections, Instant Messaging, desktop software installation, and Desktop Redirector.

As a top innovator in delivering nationwide online technical assistance for small office networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your mobile technical support expenses at a minimum and, by solving problems quickly, improves the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can help you to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical tasks including troubleshooting enterprise activation problems, registering and removing BlackBerry device users, activating passwords, implementing over-the-air program loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry-certified engineers can also show you how to operate management software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using wireless LANs for enterprise activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise system and assist your company to select and implement appropriate security configurations.

Progent's certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange Server architecture for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Exchange Server.

Call or Email Progent to Get Support from a BlackBerry-Certified Consultant
If you wish to get in touch with Progent about technical expertise for BlackBerry mobile wireless technology, phone 1-800-993-9400 or see Contact Progent.



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    Microsoft Communications Server delivers Instant Messaging and presence as part of a scalable, enterprise-grade package offering advanced security, seamless integration with popular Microsoft software, an expandable, standards-based development environment, and compliance with regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Communications Server allows lower costs and elevated business efficiencies, enhanced worker output, and better IP security. Microsoft Communications Server has been superseded by Lync Server, which itself has been replaced by Skype for Business. Progent's certified IM and Presence experts can provide remote and onsite configuration support and mediation help for your Office Communications Server deployment and can help your organization to assess the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also help you to plan and execute a smooth upgrade that will add significant strategic value to your IT system

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    Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable and safer Active Directory environment. Both options also offer the long-term benefits of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include easier management, better compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime.

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  • SQL Designer 24 Hour Microsoft Experts SQL 2008 Reporting Services Expert Development
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    Progentís private cloud hosting enables small and midsize businesses to run key applications such as Microsoft SQL and Exchange Server from a secure Tier III data center on fully redundant hardware with geographically separate data backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager (DPM) for automatic backup and restoration. You can use Progentís private cloud hosting service to avoid large investments in the purchase, maintenance, and operation of network equipment and data center facilities while achieving the highest levels of system reliability and physical security.

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    Cisco offers a full product line of routers including routers built to deliver the protection, performance, and reliability demanded by organizations from small businesses to worldwide enterprises. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved fault tolerance and system availability. Progent can help you choose and configure Cisco routers to establish a reliable foundation for your IT system and to make it easy to expand as you add new users, start new offices, install new services, open your network to clients and partners, and support a more mobile workforce. Progent can provide expertise in a range of routers powered by the Cisco IOS operating system, including the Cisco 800 series of small office VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 2900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for the network core, as well as legacy 3600 and 3700 Routers.

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    Microsoft Windows 2003 Cluster Server Support Services

    Progent provides Microsoft Windows Cluster Server consulting to help your business deploy fault-tolerant clustered servers that can provide 24x7 uptime. Windows cluster servers for high-availability systems include Windows Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster Server. By helping you plan zero-downtime server clustering environments based on Microsoft Windows Server 2003 Cluster, Progentís Certified Windows experts ensure that your zero-downtime server clusters are set up to maximize the strategic advantage of your IT network.

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    Award Winning Managed IT Services Consultants Remote Support Services

    Progent's ProSight family of managed IT services are intended to offer businesses who have small internal network support teams with affordable access to world-class management tools and technical expertise. Benefits of the ProSight catalog of managed IT services include flat-rate network maintenance expenses, automation of routine management processes, continual absorption of new information technology, graceful migration from legacy technology to modern solutions, improved alignment of information technology with strategic goals, guidance from veteran network consultants, and allowing management to focus on business rather than ever-changing computer technology.

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    At Home Workers Endpoint Management Professionals

    Progent can assist small and medium-size businesses to install unified endpoint management and monitoring solutions for administering devices used by teleworkers.

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    Email Image Spam Protection Consultants

    Progent's ProSight Email Guard solution uses the technology of top information security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter.

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  • SCOM 2012 Management Packs Remote Support
    Data center Monitoring Network Consulting

    Progent's Microsoft-certified consultants have more than 10 years of background designing, implementing, optimizing and repairing Microsoft SCOM environments and offer organizations of any size advanced remote or onsite consulting services for System Center 2012 Operations Manager. Progent can assist your company to plan a topology for Microsoft SCOM 2012 servers that provides the responsiveness and resilience needed to monitor your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to install and customize Microsoft SCOM 2012 management packs based on industry best practices for monitoring network infrastructure as well as Microsoft and third-party applications and services. Also, Progent can provide fast remote or on-premises technical support to help you to remediate critical problems detected by System Center 2012 Operations Manager.

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    Progent has more than a decade of background integrating, maintaining and troubleshooting the key platforms that make up Microsoft System Center and can help you to design, install, support, and fix your System Center solution to optimize the availability and performance of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-based datacenters. Progent's consultants can help you to upgrade to the current edition of Microsoft System Center from a previous one or from another datacenter management solution to provide the advantages of enterprise-class provisioning, automation, security, plus infrastructure and application performance monitoring.

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