Consulting Support Services for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry mobile PDAs were once among the most successful solutions for maintaining anytime-anywhere access to messaging, calendars, web applications, and other critical business data. Progent can provide Reston, Virginia businesses support from BlackBerry-certified professionals who can help organizations to maintain their BlackBerry environments or migrate efficiently to a current smartphone solution.

As the complexity of small company IT technology has increased, and as the need for world-class security, dependability, and disaster recovery has become the norm for businesses of all sizes, successful integration and maintenance of BlackBerry technology has become increasingly difficult. To address areas like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging servers and company databases, small organizations often turn to external support firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-premier engineers who can assist small organizations to plan, manage, and troubleshoot BlackBerry-based environments affordably and efficiently, eliminating the need for an internal BlackBerry solutions expert and lowering the cost and hassle of maintaining wireless workers. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This range of experience, combined with Progent's efficient remote service delivery model, gives small businesses an economical solution for incorporating BlackBerry products productively into their IT network.

Progent's experts can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your database and email systems work efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous editions of BlackBerry and Microsoft software, configure easy-to-use management utilities so you can monitor and control BlackBerry smartphones across your company, define security policies that are right for your business, customize wireless applications, and ensure that your network architecture is properly designed to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup procedures so that it can be recovered rapidly and safely.

Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Washington DC Metro Area Onsite IT Consulting
Progent locations in the Greater Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, Virginia 22314
571-302-7958 Alexandria, VA Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, Virginia 20190
571-392-5565 Reston, VA Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, Maryland 21202
571-392-5565 Baltimore, MD Network Support Services
Rockville 9841 Washingtonian Blvd, Suite 200
Gaithersburg, Maryland 20878
240-454-0044 Rockville, MD Network Support Services
Washington, DC Metro Center, 1629 K St NW, Suite 300
Washington, District of Columbia 20006
202-851-2383 Washington DC Network Consulting Services

Consulting Support for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines administration and maintenance of BlackBerry wireless handsets, offering a single platform for handling critical tasks like device installation, updates, and deactivation and providing a solid foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers seamless integration between Microsoft Exchange Server, Groupwise, or Lotus messaging servers and BlackBerry handsets and allows wireless synchronization.

RIM BlackBerry BES Server Integration Support

BlackBerry Enterprise Server provides a variety of data protection options beginning with automatic data encryption of information transmitted between a BlackBerry wireless handset and BES Server based on AES or Triple Data Encryption Standard. BlackBerry BES Server also permits great flexibility in selecting degrees of protection to match the specific requirements of your network. Progent's BlackBerry authorized engineers can assist you to choose advanced security functions and enable them remotely. Samples of these over-the-air configurable security settings are:

  • Lock down a smartphone
  • Erase information from a missing or stolen smartphone
  • Disable Bluetooth functionality
  • Activate built-in defenses against malware

BlackBerry Enterprise Server also provides flexibility in determining mechanisms to keep mobile users from installing or running unsafe or prohibited applications. Progent can help you to choose protective processes like:

  • List exactly which applications are permitted on the device
  • Block external applications from allocating non-volatile memory on the BlackBerry device
  • Select which functions external applications can access on the smartphone
  • Restrict the kinds of connections external programs running on the device can establish
  • Block all external programs from being loaded or executed on the BlackBerry device

How Progent Can Help You to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced engineer who has been awarded accreditations from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry consulting skills range from resolving synchronization issues to architecting mobile workforce solutions based on BlackBerry BES Server. These BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpA Progent BlackBerry Certified Support Specialist can help you to perform basic technical functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters and auto-signature, editing user profiles, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging software. Progent's seasoned experts can in addition assist you to resolve a wide range of issues concerning synchronization, handset detection, messaging reconciliation, web access, wireless connections, Instant Messaging, workstation software installation, and BlackBerry Desktop Redirector.

As a leader in providing nationwide remote help for small company networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile support expenses at a minimum and, by solving issues promptly, improves the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can assist you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures including resolving enterprise activation issues, registering and deleting BlackBerry smartphone clients, setting activation passwords, implementing wireless software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also show you how to operate management tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using WiFi for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry BES environment and assist your company to select and implement appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Microsoft Exchange Server infrastructure for working smoothly with BlackBerry BES Server or move your BlackBerry solution to the latest edition of Microsoft Exchange.

Contact Progent for Assistance from a RIM BlackBerry-Certified Specialist
If you wish to ask Progent about consulting help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.