Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Providers in Reston
ProgentProgentís consulting support for IT service firms in Reston Virginia enables your company to provide your clients Progent's consulting expertise and Help Desk support with your company's own branding as a seamless augmentation of your regular IT services team. This can put you on the fast track to add to your client base, fill out your service offerings, create happy clients, and increase your profits.

Progentís nationwide team of network infrastructure experts, desktop support specialists, IT administrators, and cybersecurity professionals have acted as transparent adjuncts to the IT staffs of some of the country's biggest IT service businesses. Progentís range of expertise enables you to add to the capabilities of your IT support practice, and Progentís transparency helps you strengthen and preserve your company's brand.

Progent is a network support company with two decades of experience providing online consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any independent computer support company in the world. Progent has provided remote IT support and consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)

Reselling Progent's Support Services Under Your Own Brand
Progent's reseller program for network service organizations features transparent resale to your clients of world-class IT services. Progent bills you directly and works under your direction to provide your clients consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is the heart of a successful Help Desk. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but a hassle to configure and maintain. Small or niche IT service firms do not have the necessary budget or personnel. Progent's Call Center and ticketing solution gives IT support organizations an economical way to keep their custom branding while delivering their clients responsive desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing solution for IT support organizations takes advantage of Progent's investments in advanced ticketing software, a remote desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing services enable you to increase your physical and virtual support volume, the diversity of technologies your business can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT service organizations include:

  • Progent's online desktop support staff delivers Level 1 end user help with 1-hour service level agreement to commence work during standard work hours.
  • Normal service times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in larger metro areas is available throughout the country at extra cost.
  • You keep complete control of your clients and invoicing.
  • Your clients submit incident reports using your own branded web portal, an 800 number, or by sending an email to your specified mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
For additional details on Progent's Call Center and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service firms allows your support team to act as a single source for virtually all technical guidance and troubleshooting your clients may require. You can build your team and core IT skills at your own pace without being forced to turn down opportunities owing to a lack of in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a seamless extension of your in-house IT service group, under your coordination, and invoices your firm instead of your customer.
  • Granular Billing: Progent charges by the minute to reign in expenses.
  • Detailed Service Documentation: Progent utilizes an advanced reporting system to ensure that all IT services performed are thoroughly documented. This allows support group to shift account assignments to internal consultants once you have enough staff and appropriate skill sets.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Business: You can easily and safely accept additional opportunities beyond your core areas of expertise and serve additional geographies without exposure to the risks associated with increasing your head count too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive network service provider by delivering more services to more clients under your own company name.
  • Flesh Out Your Services Portfolio: Progent offers top-tier support in a broad range of IT disciplines and can act as a dependable reservoir of skills for expanding your IT service operations.
  • Rapid Escalation: Thanks to a sizable team of high-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
  • Make Your Clients Satisfied: Satisfied customers stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Online Technical Support Experts: For two decades, Progent has delivered online network support ranging from Help Desk services to high-level consulting. Efficient remote service saves money and produces quick results.
  • Advanced Industry Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Reston, Virginia Businesses
Progent's seasoned team of certified engineers can deliver Reston, Virginia businesses a broad range of online consulting and troubleshooting services. Practice areas covered under Progent's consulting program for IT service organizations include:

Find Out More About Progent's Reseller Program for IT Service Providers in Reston, Virginia
To learn more details about Progent's consulting support for IT service firms in Reston, Virginia, call 1-800-993-9400 or visit Contact Progent.