Immediate Online Support for Reston Virginia Networks
For organizations in Reston Virginia, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle challenging networking issues, plus the services of CISA and CISSP-qualified security consultants to handle advanced security architecture and diagnostic jobs.
Progent's remote support engineers provide exceptional leverage because they have the real-world experience and are equipped with the advanced technology required to solve the majority of information system problems rapidly. Efficient support reduces immediate costs since service calls use up fewer billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your location. Your organization saves additionally with incidental costs by reducing or avoiding network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote consulting experience is especially important for businesses that depend on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.
Progent's billing policy for remote help is designed to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the services that you receive. In contrast to typical remote service firms, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and simple model for pricing save you from scenarios where speedy. minor fixes manage to end up as big bills. Progent's penchant for disposing of problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized tools and field-proven processes which ensure the maximum level of effectiveness for remote consulting and repair for information networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's remote service group to connect to your system without violating system security.
Progent's proven customer support database system includes thorough records describing the support that Progent's customers have received. Progent's authorized consultants have the benefit of the history of support provided to every customer by every Progent consultant. This database of issues and fixes is stored as a readily accessible proprietary knowledge base that enables Progent's online technical professionals to share their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced certifications and close associations with key industry leaders such as Cisco and Microsoft make available additional vast technical databases and allow priority access to vendors' in-house engineering staff so Progent's remote consulting specialists are able to come up with the most efficient resolutions quickly.
Remote services provided by Progent to companies in Reston Virginia include:
Certified Microsoft Windows Support
Progent's Microsoft-expert remote service experts can deliver computer system repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help you with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop services to assist you company to deploy, configure, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 10 integration support as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure consultants, and indicates a person's networking knowledge at the master level. CCIEs can resolve the most complex problems encountered in network infrastructure planning, installation, management, security, and repair. CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with IOS network management tools and coming up with alternate approaches or identifying software patches. CCIEs offer excellent value because their depth of expertise enables them to fix problems rapidly. In common cases, less qualified consultants can wrestle for hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can communicate with your network by means of state-of-the-art on-line troubleshooting technology to provide fast, safe, and affordable diagnosis and remediation.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular selection of infrastructure appliances by providing services that include:
CISM and CISSP Premier Network Security Consultants
Progent's qualified CISM and CISSP cybersecurity experts offer a variety of system protection services that can bolster the immunity of your Windows, macOS and OS X, or Linux network against attacks or assist your business to recover rapidly following a serious breach. Security consulting services available from Progent cover thorough data security assessment utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious assaults; integrating firewalls; establishing secure architectures for remote and mobile access; defending your email system against spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Progent can provide expert remote consulting to help companies of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize local IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent runbook for recovering applications and services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer online consulting services to cover a wide range of information technologies including network architecture, messaging solutions, system and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy administration in environments that combine Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy applications to Windows or Linux solutions. Progent's group-oriented methodology for solving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services designed to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the complete threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important fields of computer technology enables clients to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Reston Business Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk service offerings for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most problems.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation platform for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk team of veteran information technology professionals gives your clients in Reston Virginia fast access to an effective support resource with years of experience providing phone consulting and online diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center perception as a significant contributor to business efficiency, and Progent's policy is to fix rather than merely track IT problems.
- Applications Services: Education, Development, and Integration
Progent's Applications Experts staff provides phone-based and in-depth engineering expertise and education in special application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom development, and education for Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's expertise, custom development, and training offerings, visit Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Reston Virginia online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your business so that your computer maintenance is proactive and automated. By anticipating emerging trouble spots before they cause full-scale emergencies, automated monitoring can avoid stressful and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks based on multiple OS platforms.
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Reston Virginia, Progent's online network support engineers are ready to deliver expert and economical system help whenever your business needs it. More than 15 years of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access technology to solve network problems rapidly while avoiding the expense and lost time associated with in-person support visits.
Even if your Reston organization deals with a regular independent support technician or employs an in-house IT staff that know how to deal with day-to-day computer issues, Progentís Microsoft certified engineers can still provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the time or the experience to deal with sudden network crises or particularly challenging integration projects.
Features of Progent's Online Computer Support for Reston Virginia
Progent's online help, Internet-based troubleshooting, system security consulting, and network administration services give businesses in Reston Virginia the greatest leverage for your IT budget. Whether you need one-time telephone support and Internet-based network repair or full-time Help Desk call center support and system administration, Progent's professionals can deliver your business world class network support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Reston Virginia and is also ideal for customers in geographic regions that lack consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner support firm, Progent has the use of a broad range of Microsoft support utilities, technical information, and on-going education.
- By the Minute Rates to Minimize Expenses
Progent provides online help on a per-minute billing plan, so you pay only for the support you receive. Progent requires no minimum fee for phone service and asks for no monthly subscription fee for support services provided during regular working hours. This saves you from paying big invoices for quick repairs.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers access to authorized professionals who have skill in designing, deploying, and managing networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting offerings consist of system integration, MS Exchange Server expertise, network security planning, and shared Help Desk services. Progent's Application Experts group can provide world-class consulting expertise in critical application areas. Support available from the Application Experts Group includes:
Dynamics GP Support and Customization
Microsoft Office Project and Project Online Expertise
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle Project Management and Software Development
MySQL Management Support and Application Design
Apple Macintosh Help
Amazon Marketplace Web Service Software Design and Programming
By offering a full service one-stop source for network generalists and specialists, Progent can tailor fast, inexpensive, and comprehensive information technology solutions that meet the specific requirements of your business.
- State of the Art Remote Connectivity Software
Secure online connectivity allows Progent's service experts to see exactly what your users see. This makes it easier to produce fast solutions to issues that could otherwise require a costly onsite visit. Effective online access software and experienced engineers combine to enable Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in offsite support and remote network analysis.
- Support for Mainstream VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24x7 Support for High System Uptime
For businesses with line-of-business applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce high network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended specifically for budget-conscious organizations whose clients require immediate recourse to a Help Desk Call Center with effective phone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT background, refined remote support software, and familiarity with corporate IT allow businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Full Line of Server Platforms
Progent offers world-class support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 support, Microsoft Windows 2003 upgrades, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 Server migration, Exchange 2013 consulting, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person help by the minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no minimum charge and asks no monthly commitment for services delivered during regular business hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast repairs so you will not be forced to allow simple problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation transmitted by each staff member to every client. The practice of detailing and organizing support activity allows more effective support and eliminates a variety of typical problems such as when a service client is virtually held hostage to a consultant who wonít release vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide 24x7 remote tracking services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, system monitoring can keep your IT network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.