Fast Online Technical Support for Reston Virginia Computer Systems
For companies located in Reston Virginia, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's online support experts provide exceptional value because they have the practical background and have access to the sophisticated technology required to solve the majority of network issues rapidly. This reduces immediate costs since solutions accumulate minimal billable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your company saves even more with indirect expenses by minimizing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support know-how is particularly helpful in environments that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's pricing model for online help is designed to stretch your network support dollar. Progent charges per minute for phone consulting, so you are charged just for the support that you actually get. In contrast to many remote service firms, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent scenarios where fast fixes manage to end up as major tabs. Progent's penchant for disposing of problems quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an array of customized technologies and proven methodologies that ensure the maximum level of efficiency for remote technical support and troubleshooting for information systems of all sizes. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's remote service group to link to your company's network without violating corporate security.
Progent's sophisticated customer support reporting application includes extensive documentation of the support that Progent's customers have been provided. Progent's staff consultants have access to the details of assistance delivered to every client by any consultant. This history of issues and responses is structured as a readily accessible proprietary database that enables Progent's remote technical professionals to share their knowledge with the whole team to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and working relationships with major vendors including Cisco and Microsoft open up additional vast support databases and permit quick access to vendors' in-house support staff so Progent's remote consulting specialists are able to determine the most efficient resolutions quickly.
Online services provided by Progent to clients in Reston Virginia include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier online service professionals can deliver network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist your company with a wide variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop services to help your company to deploy, integrate, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network consultants, and indicates an individual's technical knowledge at the master level. CCIEs know how to resolve the most stubborn challenges encountered in network planning, integration, administration, security, and repair. CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs are an exceptional cost-effectiveness since their deep expertise permits them to fix problems rapidly. In common instances, less qualified engineers can struggle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can tie into your environment using the latest remote support tools in order to provide quick, safe, and economical diagnosis and repair.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco-qualified CCIEs can provide help for all of Cisco's top-selling family of networking appliances by providing consulting services that include:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions to bolster the defenses of your Windows, macOS and OS X, or Linux environment against attacks or assist your business to clean up rapidly after a damaging breach. Security solutions offered by Progent cover thorough information security and compliance analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; installing firewalls; designing secure architectures for remote and mobile communication; securing your email infrastructure from spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting support to help companies of all sizes connect their networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering services quickly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can produce reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online support services to address a broad array of computer technologies such as system architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified administration in environments that include Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network issues promotes quick escalation, when required, to engineers with appropriate experience to handle complex situations. This expedites repair of urgent problems, reduces lost productivity, and lowers support costs.
Major Linux versions for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the world's leading corporations. The ProSight line of IT management outsourcing services addresses all critical areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including protection, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and debug their networking hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special areas of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Reston Business Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk support programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progent's Help Desk consulting expertise can assist you in building an effective new Help Desk Call Center or improving your current one, selecting or modifying Help Desk Call Center software to address the particular requirements of your corporation, or adding occasional phone support staff to supplement your existing Help Desk group to deal with high-demand events like software transitions, major updates, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced information technology consultants provides your clients in Reston Virginia rapid access to an efficient support resource with years of background offering telephone-based help and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center the reputation as a crucial enabler of company success, and Progent's target is to resolve instead of simply document technical problems.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Group offers online advanced engineering expertise and training in special application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's consulting, custom programming, and education services, visit Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Reston Virginia remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your business so that your computer support is proactive and automated. By anticipating potential issues before they evolve into crashes, automated monitoring can head off stressful and costly service crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems based on multiple operating systems.
To contact Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Reston Virginia, Progent's online computer support specialists are ready to deliver expert and cost-effective IT support whenever your business needs it. More than 15 years of providing online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-premises support visits.
Even if your Reston business relies on a local independent consultant or employs an in-house organization that can deal with common computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to deal with unexpected system emergencies or particularly complicated integration problems.
Features of Progent's Remote Computer Support for Reston Virginia
Progent's online help, Internet-based repair, network security consulting, and system management services offer businesses in Reston Virginia the greatest leverage for your support budget. Whether you need one-time phone help and Internet-based troubleshooting or ongoing Help Desk services and network administration, Progent's professionals can provide your organization world class network support while permitting you to avoid the cost and hassle of running a large in-house IT organization. Highlights of Progent's online help program include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Reston Virginia and is also ideal for customers in more remote regions that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a broad selection of Microsoft support utilities, technical databases, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent offers remote help on a by-the-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum charge for online help and asks for no ongoing subscription fee for support services delivered during normal working hours. This keeps you from paying big bills for quick repairs.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco offers the services of authorized professionals who have experience in designing, deploying, and troubleshooting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Experts Group
Progent's core consulting services include system integration, Microsoft Exchange Server expertise, system security design, and Help Desk sharing services. Progent's Experts Team offers world-class consulting expertise in specific business applications. Support available from the Application Experts Group includes:
Microsoft Dynamics GP Support and Customization
MS Project Support
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Management and Application Design
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient one-stop resource for network generalists and application experts, Progent is able to tailor fast, inexpensive, and thorough IT solutions that align with the specific needs of your business.
- Advanced Remote Connectivity Software
Protected online connectivity allows Progent's service professionals to see precisely what your customers see. This makes it possible to find fast solutions to issues that might otherwise demand a costly onsite service call. Sophisticated remote access tools and expert engineers together enable Progent to repair most network issues rapidly and economically. Progent is a pioneer in online support and automated network monitoring.
- Support for Mainstream VPN Products
Progent supports secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24x7 Service for Maximum System Availability
For organizations with mission-critical applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-constrained offices whose clients require instant access to a Help Desk service with effective phone support and complete escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT experience, fine tuned remote support tools, and understanding of corporate IT enable companies to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Start Getting Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional background, at the front lines of network service, executing a wide variety of technical projects for an extensive array of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting personnel. This guarantees that you get not just world-class IT skills, but also a support engineer with proven methods for using technical knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person help per minute. Consequently, you are charged only for delivered services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for services provided during normal business hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you won't be forced to allow less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or small service firms who provide scant documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation sent by each staff member to each customer. The practice of detailing and archiving service records results in more efficient service and avoids a variety of common problems such as when a support customer is virtually held hostage to a consultant who wonít release vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can keep your information network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.