Fast and Affordable Remote Help for Reston Computer Systems
For businesses in Reston or anywhere in Virginia, Progent offers online help for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the assistance of CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic issues.
Progent's remote support engineers offer exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated technology needed to solve the majority of network issues quickly. This lowers direct costs since solutions use up minimal billable minutes. Online help also eliminates the expense of sending an engineer to your office. Your company benefits even more with incidental costs by reducing or eliminating network downtime and associated costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote technical support experience is especially important for businesses that depend on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.
Progent's pricing policy for online help is structured to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you owe exclusively for the support that you receive. In contrast to many remote service organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from situations where quick repairs somehow end up as large tabs. Progent's skill at handling problems quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of customized tools and field-proven methodologies that permit the highest degree of effectiveness for remote technical support and repair for information systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to communicate with your company's computer system without violating corporate security.
Progent's powerful service reporting system includes detailed records describing the service that Progent's customers have received. Progent's team consultants have the benefit of the records of support provided to every Progent client by every Progent engineer. This history of problems and repairs is stored as an easily retrievable internal database that enables Progent's remote support experts to share their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's extensive list of certifications and close relationships with major technology companies including Cisco and Microsoft open up additional vast technical knowledge bases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can find the most efficient solutions in the least time.
Online support available from Progent to clients in Reston and throughout the state of Virginia include:
Certified Windows Expertise
Progent's Microsoft-expert remote service professionals can provide computer repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration consulting, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop consulting and support services to help you business to install, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking consultants, and certifies a consultant's network technology knowledge at the expert level. CCIEs can deal with even the most stubborn problems occurring in network design, deployment, management, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco CCIEs are an exceptional value because their deep experience allows them to resolve problems quickly. In many instances, less qualified engineers can struggle for many hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can tie into your network using the latest remote troubleshooting tools in order to perform fast, safe, and affordable analysis and repair.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||9841 Washingtonian Blvd, Suite 200
Gaithersburg, MD 20878
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's top-selling family of connectivity appliances. Cisco networking expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones support and wireless IP phones integration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet APs consulting services, Cisco WiFi controllers support Services, Cisco Security and VPN engineering assistance, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux environment against attacks or help you to clean up quickly after a serious penetration. Security services offered by Progent cover thorough data security and compliance audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recovery from malicious attacks; integrating firewalls; establishing safe techniques for off-site and mobile connectivity; securing your messaging system against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting services to help businesses of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine physical resources as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that provide high availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online support services to address a broad array of computer technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy management in environments that include Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's team-based approach to resolving network problems enables fast escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can provide urgent online help resolving problems affecting UNIX/Linux systems based on leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all key facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire malware attack progression including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide centralized control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so all looming issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects. Progent's charges for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology allows clients to execute major initiatives within budget and on time. Progent's special online engineering services include:
How Your Reston Company Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the top PSA tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center team of veteran information technology professionals gives your computer users in Reston or anywhere in the state of Virginia fast contact with a large technical support resource with extensive background offering telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center perception as a solid enabler of business performance, and Progent's policy is to solve and not merely record network issues.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Team provides phone-based professional engineering expertise and education in special business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, customization, and education for familiar Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, programming, and education services, go to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Reston, or anywhere in the state of Virginia, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can configure SCOM to suit your environment so that your network maintenance is proactive and automated. By uncovering emerging issues before they grow into downtime, automated monitoring can head off inconvenient and expensive network breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems that incorporate a variety of OS platforms.
To contact Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.
For companies and startups in Reston or anywhere in the state of Virginia, Progent's phone-based network support specialists can provide professional and cost-effective system support whenever your company has to have it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to fix network problems quickly while eliminating the expense and lost productivity that comes with in-person support visits.
Even if your Reston office deals with a regular freelance consultant or employs a full time organization that can deal with common network problems, Progentís Microsoft certified engineers can provide an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to resolve unexpected network crises or especially complex integration problems.
Features of Progent's Remote Computer Services for Reston
Progent's online help, Internet-based troubleshooting, network security expertise, and network management services offer businesses in Reston or anywhere in the state of Virginia unparalleled leverage for your support investment. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk services and system management, Progent's professionals can provide your organization enterprise-level IT support while permitting you to avoid the cost and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Reston and is also ideal for customers in geographic areas of Virginia that have a limited supply of consultants with in-depth expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a broad range of Microsoft support tools, service databases, and on-going training.
- By the Minute Billing to Reduce Expenses
Progent offers remote support on a minute-by-minute basis, so you are charged only for the support you receive. Progent asks for no minimum charge for phone help and asks for no monthly subscription fee for services provided during regular working hours. This protects you from paying big invoices for simple fixes.
- Access to Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide access to on-staff specialists who have experience in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's basic consulting services consist of technology integration, Microsoft Exchange Server expertise, corporate security planning, and shared Help Desk services. Progent's Experts Team can provide in-depth consulting expertise in specific business applications. Support available from the Application Experts staff includes:
Dynamics GP Consulting and Customization
MS Project and Project Online Support
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Project Management and Application Programming
MySQL DBA Services and Application Design
Apple Mac Support
Amazon MWS Programming and Debugging
By providing a full service centralized source for IT generalists and specialists, Progent can tailor timely, affordable, and comprehensive IT solutions that fit the special requirements of your company.
- State of the Art Remote Connectivity Tools
Protected online access permits Progent's service professionals to see precisely what your users see. This makes it easier to find quick fixes to problems that might otherwise require a costly personal service call. Cutting-edge online connectivity tools and experienced technicians combine to allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in offsite support and automated network monitoring.
- Compatibility with Mainstream VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24-hour Service for High Network Availability
For companies with line-of-business applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-conscious organizations whose workers require instant access to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT experience, fine tuned remote support software, and familiarity with corporate IT allow offices to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Start Receiving Online Technical Support from Progent?
- In-depth Expertise in Microsoft's Complete Range of Servers
Progent offers in-depth expertise for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 upgrades, Windows 2003 upgrades, MS Exchange 2019 deployment, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits by the minute. As a result, you owe only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for support services provided during normal business hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you won't be forced to allow simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or small service firms who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by each staff member to every customer. The practice of detailing and archiving service records results in more efficient service and eliminates a variety of common problems such as when a support customer is virtually held captive to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer round-the-clock network monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your information network from stressful and costly availability losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.