Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Washington DC Metro Area Onsite IT Consulting
Progent locations in the Greater Washington DC Metro Area

City Street Address Contact Information
Alexandria, VA 2800 Eisenhower Ave
Suite 220
Alexandria, Virginia 22314
Sales Phone: 571-302-7958

Link: Alexandria, VA Network Support Services
Reston, VA One Freedom Square
11951 Freedom Drive
13th Floor
Reston, Virginia 20190
Sales Phone: 571-392-5565

Link: Reston, VA Network Support Services
Baltimore, MD 300 E. Lombard St
Suite 840
Baltimore, Maryland 21202
Sales Phone: 571-392-5565

Link: Baltimore, MD Network Support Services
Rockville, MD 9841 Washingtonian Blvd
Suite 200
Gaithersburg, Maryland 20878
Sales Phone: 240-454-0044

Link: Rockville, MD Network Support Services
Washington, DC Metro Center
1629 K St NW
Suite 300
Washington, District of Columbia 20006
Sales Phone: 202-851-2383

Link: Washington DC Network Consulting Services

Fast and Affordable Online Help for Reston Information Networks
Urgent Online Technical Support for Reston NetworksFor businesses located in Reston or anywhere in Virginia, Progent provides online help for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided remote support to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking problems, plus the assistance of CISSP-qualified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer excellent leverage due to the fact that they have the practical background and have access to the advanced technology needed to resolve the majority of network issues rapidly. This reduces immediate costs because solutions use up minimal billable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your company benefits additionally with indirect expenses by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced online consulting know-how is especially important in environments that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your network support investment. Progent bills per minute for phone consulting, so you are invoiced only for the services that you actually get. In contrast to many remote support companies, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for pricing save you from situations where speedy. minor solutions somehow end up as major bills. Progent's skill at handling problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized tools and field-tested processes which allow the highest degree of efficiency for remote consulting and troubleshooting for IT systems of any size. Progent provides protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's online support team to link to your system remotely without breaching corporate security.

Progent's proven service database system stores extensive histories for all service that Progent's customers have received. Progent's staff engineers have access to the records of services provided to each customer by any Progent consultant. This archive of problems and solutions is organized as a quickly accessible internal database that allows Progent's online technical experts to share their experiences company-wide to ensure that the quality of Progent's support improves daily. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft make available other massive technical support databases and permit quick response from vendors' internal product engineers so Progent's online service experts are able to come up with the most efficient solutions promptly.

Online services available from Progent to customers in Reston and throughout the state of Virginia include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all key facets of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that any looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your company's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows clients to execute major projects economically and on time. Progent's special online consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are ideal for companies who don't have the resources to build and maintain an in-house Help Desk Call Center but who require fast access to a reliable Call Center with proficient telephone assistance as well as the technical depth to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and acts as a seamless addition to your current Help Desk staff. Progent's Virtual Help Desk Call Center can act as a an escalation resource to handle complex network challenges, or be available in hectic situations when your other support engineers are swamped.

    Progent's Help Desk Call Center staff of veteran information technology professionals offers your workers in Reston or anywhere in the state of Virginia immediate communication with an efficient support group with years of experience providing phone help and online repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center perception as a solid contributor to company efficiency, and Progent's target is to fix instead of simply report technical issues.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting staff offers remote professional engineering support and education in specific business application areas that include ERP, MRP, accounting system customization, and CRM. Progent also offers consulting, customization, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, custom programming, and education services, see Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Reston, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your environment so your network support is proactive rather than reactive. By exposing potential trouble spots before they result in crashes, remote monitoring can head off disruptive and costly information system breakdowns. Progent can also use network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks based on a mix of platforms.
How Your Reston Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Reston or throughout the state of Virginia, Progent's online network support specialists are ready to provide professional and economical system help the instant your company has to have it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to fix computer problems quickly while eliminating the expense and lost productivity associated with in-person service visits.

Even if your Reston organization relies on a regular independent consultant or maintains a full time organization that can deal with typical network problems, Progentís Microsoft certified engineers can still offer an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the availability or the experience to handle unexpected network crises or especially complex integration projects.

Benefits of Progent's IT Support for Offices in Reston
Progent's remote technical help services allow your Reston business to have the benefits of on-call, expert network support without the expense of maintaining a full-time IT staff. Your information system will derive added strategic worth by becoming increasingly reliable, efficient, and secure. Benefits to your business include:

  • Seamless virtual extension of your local IT resources
    With most businesses in Reston or anywhere in Virginia, local computer support providers, whether represented by outside consultants or an in-house maintenance staff, can handle the majority of network problems. However, IT crises may strike when your regular resources are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual support personnel. In these situations, Progent's online service professionals provide an easy, fast, and affordable solution to augment your regular help and to convey useful knowledge to increase your capability to handle future issues in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller offices commonly rely on independent freelance consultants. While independent consultants carry less overhead than larger service companies and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of reserve help may require your company to go without help during an IT crisis. As your network grows, system downtime and problems with vital software become more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a ready source of reserve support experts to make sure your network is always up and running.

  • Build a Solid Foundation for Seamless Expansion
    Businesses often start with an information architecture implemented on a shoestring budget. Without a robust infrastructure, band-aid fixes can get thrown onto a shaky foundation. As a company grows, reliability and scalability problems can impede the productivity of the organization. Such poorly built systems require careful assessment, intelligent strategic planning, and wide IT expertise to upgrade to a network infrastructure able to deliver the solid foundation to handle current business demands and facilitate downstream growth.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller companies need guidance and technical education to negotiate an increasingly complex array of technology alternatives capable of accelerating business growth and improving productivity. These companies hardly need a network consultant who is attempting to earn a commission on a specific vendor's products. Network consulting and product selling can lead to a situation where the proposed solution is built around a profitable product instead of the true requirements of a business. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to match technical expertise with the best interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT experience, fine tuned remote support tools, and understanding of corporate IT enable businesses to avoid the limitations of excessive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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