Fast Remote Support for Reston Networks
Urgent Phone Help for Reston NetworksFor organizations located in Reston or anywhere in the state of Virginia, Progent provides remote help for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security design and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage due to the fact that they have the practical background and are equipped with the advanced tools needed to solve most network problems quickly. Efficient support reduces immediate costs since service calls accumulate fewer chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally with indirect costs by reducing or eliminating network outages and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting expertise is particularly valuable in environments that depend on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for online support is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. Unlike many remote support companies, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing do away with situations where quick repairs somehow end up as big bills. Progent's penchant for disposing of technical issues quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized tools and field-tested processes that allow the maximum level of effectiveness for online engineering help and troubleshooting for computer networks of any size. Progent provides safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's Technical Response Center to link to your company's computer system without compromising system security.

Progent's powerful customer support reporting system stores thorough documentation of all service that Progent's customers have received. Progent's authorized consultants have access to the records of services delivered to every Progent client by every engineer. This history of problems and resolutions is stored as a quickly accessible support knowledge base that enables Progent's remote technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's extensive list of accreditations and close associations with key industry leaders such as Cisco and Microsoft open up additional vast support databases and allow quick access to vendors' internal support staff with the result that Progent's remote service experts can determine optimal resolutions in the least time.

Remote support services provided by Progent to clients in Reston and throughout the state of Virginia include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services covers all critical facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to provide centralized control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that all potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology enables clients to complete major initiatives economically and on time. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center service offerings for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for organizations who lack the budget to support an in-house Help Desk but who need quick response from an effective Help Desk with professional phone assistance plus the technical depth to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk consulting support can guide you in establishing an efficient new Help Desk or improving your established one, identifying or enhancing Help Desk software to handle the unique requirements of your business, or providing temporary phone support staff to supplement your existing Help Desk Call Center team during unusually busy scenarios such as software migrations, major upgrades, or rolling out new business software.

    Progent's Call Center staff of experienced network professionals offers your clients in Reston or anywhere in the state of Virginia immediate contact with a reliable support resource with years of background offering telephone-based consulting and remote diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center perception as a key enabler of business efficiency, and Progent's intent is to fix and not merely report network issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Team offers phone-based professional engineering support and training in specific business application fields including ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom development, and education for Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, programming, and training offerings, see Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Reston, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so your computer maintenance is proactive and automated. By exposing potential problems before they evolve into full-scale emergencies, automated monitoring can head off stressful and costly information system crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems powered by a mix of platforms.
How Your Reston Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Reston or anywhere in the state of Virginia, Progent's phone-based computer support specialists can deliver effective and economical system help the instant your company requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to solve computer problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.

Even if your Reston office works with a local independent support technician or employs a full time IT staff that can deal with common computer problems, Progentís Microsoft certified consultants can still provide an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the experience to resolve unexpected system emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Companies in Reston
Progent's remote network troubleshooting services allow your Reston business to experience the benefits of on-call, enterprise-class network support without the cost of maintaining a full-time IT organization. Your network will derive greater strategic value by being more reliable, efficient, and secure. Benefits to your company include:

  • Convenient virtual extension of your local support resources
    For most businesses in Reston or anywhere in Virginia, nearby computer support providers, whether represented by independent consultants or an in-house maintenance staff, can resolve the majority of technical problems. On the other hand, serious problems may spring up when local resources are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite service technicians. In these instances, Progent's on-call support experts provide a convenient, fast, and economical solution to augment your local help and to pass on valuable information to improve your ability to resolve downstream issues locally.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller companies commonly rely on individual freelance consultants. While freelance service people carry less overhead than larger service organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the absence of fallback personnel may require your business to wait for assistance during an emergency. As your company grows, network downtime and trouble with critical software are more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides an on-call source of backup service expertise to insure your IT system is always available.

  • Create a Solid Basis for Seamless Expansion
    Companies often begin with an information system created on a shoestring budget. Without a proper framework, slap-dash repairs often get piled on top of a shaky foundation. When a company grows, reliability and scalability issues can hinder the success of the organization. Such poorly designed environments need careful analysis, smart strategic planning, and wide IT expertise to upgrade to a network architecture able to provide the stable foundation to handle vital business requirements and facilitate downstream expansion.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller organizations require advice and technical training to negotiate an ever more complex array of technology options capable of promoting business success and improving productivity. Businesses do not need a network engineer who is attempting to sell a certain vendor's products. Network support and product selling can lead to a scenario where the proposed solution is built around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to align IT expertise with the best interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical knowledge, fine tuned remote support software, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, in the trenches of network service, executing a wide variety of technical projects for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical help, but also a support engineer with proven methods for applying technical knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person visits per minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no retainer for support services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you will not be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent has few competitors. Companies who utilize familiar independent service providers or who maintain in-house support personnel benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to offer 24x7 system tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.