Fast and Affordable Remote Troubleshooting for Reston Virginia Networks
Immediate Phone Technical Support for Reston SystemsFor companies in Reston Virginia, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging networking issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's online support engineers provide excellent leverage due to the fact that they possess the practical background and are equipped with the advanced technology necessary to resolve most network problems rapidly. This lowers direct expenses because solutions require fewer chargeable minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization saves additionally in indirect expenses by reducing or avoiding system outages and related losses due to business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online consulting know-how is especially important in environments that rely on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are charged only for the support that you actually get. In contrast to typical remote service organizations, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing avoid situations where speedy. minor fixes somehow turn into substantial tabs. Progent's penchant for solving technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized technologies and field-proven processes which promote the highest degree of effectiveness for online consulting and repair for IT systems of any size. Progent's remote service group can interface to your environment remotely without breaching corporate security.

Progent's powerful service database system maintains comprehensive records of all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the history of assistance delivered to every Progent customer by every Progent engineer. This archive of trouble tickets and solutions is structured as a quickly exploitable internal database that permits Progent's online support professionals to communicate their experiences company-wide to ensure that the quality of Progent's support improves daily. Progent's advanced certifications and working associations with important technology companies including Cisco and Microsoft make available other vast technical support databases and allow priority access to vendors' internal product engineers so Progent's remote consulting specialists can come up with the best solutions promptly.

Online support services offered by Progent to companies in Reston Virginia include:

Progent's ProSight Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, subscription-based services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical areas of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that any looming issues can be addressed before they can disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for managing your network, server, and desktop devices by offering an environment for performing common tedious tasks. These can include health checking, update management, automated repairs, endpoint configuration, backup and restore, A/V protection, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alarm to your specified IT personnel and your assigned Progent consultant so that emerging issues can be taken care of before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth reporting tools created to integrate with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and allow non-disruptive backup and fast restoration of vital files, applications, images, and virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to deliver web-based management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a secured application and give your password you are asked to verify who you are via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be utilized as this second form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. To learn more about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Shared Support: Outsourced and Co-managed IT Support Desk Services
    Progent's Co-managed Help Desk Service offers a seamless extension of your internal support staff. Client interaction with the Service Desk, delivery of technical assistance, issue escalation, ticket generation and updates, performance metrics, and maintenance of the support database are cohesive whether issues are taken care of by your internal IT support staff, by Progent, or both. Your business has complete versatility to extend or shrink your share of IT support activity as needed. Progent takes care of startup deployment and provisioning of the professional services automation (PSA) software plus documentation, testing and education. For more information about ProSight Co-Managed Help Desk, visit ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete threat progression including protection, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and documenting updates to your ever-evolving information network. In addition to maximizing the security and reliability of your IT environment, Progent's software/firmware update management services permit your IT team to focus on more strategic projects and activities that derive maximum business value from your network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these important fields of computer technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service options for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the top professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk team of veteran network professionals offers your workers in Reston Virginia immediate communication with a reliable network service resource with substantial background offering phone help and remote repair service for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk recognition as a solid enabler of business productivity, and Progent's goal is to resolve rather than simply record network issues.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team provides phone-based professional consulting expertise and education in key application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. For additional information on Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center2, expand or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Reston Virginia online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to accommodate your environment so that your network maintenance is proactive rather than reactive. By uncovering potential trouble spots before they expand into downtime, automated monitoring can ward off inconvenient and costly network crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks powered by a combination of OS platforms.
How Your Reston Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Reston Virginia, Progent's online computer support engineers are ready to deliver expert and cost-effective IT support the instant your business needs it. Over 20 years of delivering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to repair network problems rapidly while eliminating the cost and lost time associated with on-premises service calls.

Even if your Reston office works with a local independent support technician or maintains an in-house IT staff that know how to handle ordinary computer problems, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the time or the experience to resolve unexpected network emergencies or especially complicated integration problems.

Features of Progent's Remote Network Services for Reston Virginia
Progent's phone help, remote repair, network security consulting, and network administration services give businesses in Reston Virginia the greatest leverage for your IT investment. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk services and system management, Progent's experts can provide your company world class network support while allowing you to eliminate the expense and administration overhead of carrying a large internal IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT experience, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier consultants average more than ten years of real-world professional experience, at the front lines of IT support, executing a broad range of technical projects for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This ensures that you get not only world-class technical help, but also a support engineer with proven methods for applying technical knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits by the minute. Consequently, you are charged only for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no initialization fee and requires no retainer for services delivered during regular working hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for quick repairs so you won't be tempted to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Businesses who work with familiar independent service providers or who maintain internal support staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, secure, and efficient.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide 24x7 system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



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    Catalyst family of Wi-Fi controllers simplify the administration of Wi-Fi LANs by unifying the configuration and control of wireless access points, optimizing Wi-Fi throughput by reducing the effect of radio frequency congestion, improving Wi-Fi uptime with rapid auto-failover, and hardening security by detecting threats and filtering traffic content based on user type and locale. Progent can assist your business to configure Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of any size. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi environment or implement a smooth upgrade to Cisco's modern Wi-Fi controller technology.

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    Progent's Technical Response Center (TRC) provides low-cost national extended hours remote help for information systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service engineers offer extended hours phone help and online direct computer connection to isolate and resolve technical problems quickly and affordably.

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    If you are an information technology consultant with technical support expertise, joining Progent and assisting our customers will enhance your skills through interaction with our staff of mutually supportive, world-class consulting experts. Progent's concentration on providing IT consulting and technical help to small and midsize businesses will give you the opportunity to consult closely with business leaders and add tangibly to the success of exciting companies. Also, Progent's virtual office environment provides the most advanced technology for off-site service and wireless connectivity to allow you to deliver speedy fixes when you troubleshoot mission-critical problems.

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    Progent's Cisco Catalyst Wi-Fi 6 and Wi-Fi 6E AP experts offer affordable remote and onsite support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless APs.

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    Progent's Palo Alto Networks firewall experts can help you select, deploy, and manage Palo Alto Networks PA-Series firewalls to create a next-generation security solution that spans your on-premises and cloud-based assets and protects all users at any location with any endpoint device.

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    Progent offers the services of RIM BlackBerry-premier professionals who can assist small organizations to plan, administer, and repair BlackBerry solutions economically and successfully, eliminating the need for an in-house BlackBerry specialist and minimizing the expense and hassle of maintaining a mobile workgroup. Progent's BlackBerry engineers offer extensive backgrounds working with Progent's Microsoft-expert experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security engineers. This wide range of expertise, in conjunction with Progent's efficient online service delivery model, offers small businesses a cost-effective solution for incorporating BlackBerry technology seamlessly into their information system.

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    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to streamline their business processes by automating key sales functions including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, merchants can broaden their market, reduce their cost of sales, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and costs and get to market quickly.

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    Progent's Microsoft certified experts offer a variety of support services for Microsoft Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft financial platform and business management solution based, like all Microsoft accounting tools, on the scalable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP/Great Plains 2010, the most recent version of Microsoft accounting products in the Microsoft Dynamics GP family, provides a cost-effective tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Dynamics GP/Great Plains is easy to install and configure, and with its segmented design you are able to license only the functions you currently require, with the option to expand clients and increase capabilities in the future. Progent's Dynamics GP/Great Plains Software consulting engineers can help you deploy, configure and administer Microsoft Dynamics GP 2010 and also earlier versions of Microsoft Dynamics GP/Great Plains.

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    Progent is a Microsoft Certified Partner with special competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the top customer endorsement and enjoy the closest working relationship with Microsoft. The knowledge, capabilities, and commitment required to earn the status of Microsoft Certified Partner benefits Progent's clients by enabling Progent to offer your business better technical solutions for your information network.

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    Microsoft Exchange Server 2013 includes significant improvements to the capabilities of Microsoft Exchange Server 2010 and delivers powerful innovations plus a revamped structure. These improvements favorably impact key facets of IT such as ease of administration, high availability (HA), security and compliance, cost of ownership, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can help you evaluate the potential advantages of upgrading to Exchange Server 2013, design a cost-effective test and rollout strategy, and train your IT staff to maintain your Microsoft Exchange 2013 solution. Progent can also provide ongoing remote consulting and support and management services for Exchange 2013.

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    Remote continuous network monitoring, proactive alarms, and actionable analytical reporting are crucial to maintaining the proper operation of your IT system and avoiding unnecessary and expensive downtime. Remote Monitoring and Management (RMM) technology has progressed so far that companies of any size can afford a degree of protection that was previously reserved for enterprises. Progent can provide a variety Remote Monitoring and Management options available as low-cost service packages designed to assist you to identify and resolve a an array of IT network issues before they can disrupt your business.

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    If your office computer system mixes UNIX, Linux or Sun Solaris technology with Microsoft Windows, Progent can help you to incorporate your computers into a unified environment that permits all your OS platforms to run side by side for easy administration, seamless dataflow, high reliability, enhanced performance, and strong protection. Progent's UNIX/Linux/Solaris and MS Windows coexistence support services include IT architecture integration and service, support for Windows services for UNIX, remote network monitoring and management, remote network support and repair, on-site technical support, and Help Desk Call Center support.

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    • Les Kent has a 35-year history of successful technology integration, corporate administration, marketing, and operations. He has shown a knack for creating elegant IT solutions in his roles as as a system designer, application developer, project manager, deployment consultant, and problem solver for small companies, start-ups, and global corporations.

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    • Immediate Network Consultants ISR 1000 Router
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    Cisco has developed a full product line of routers including appliances built to provide the security, bandwidth, and reliability demanded by organizations from branch offices to worldwide enterprises and service providers. Cisco routers include support for redundancy, automatic failthrough, and backup power for improved fault tolerance and system uptime. Progent can show you how to choose and configure Cisco routers to build a solid foundation for your IT system and to make it economical to expand as you support new users, open new offices, install new services, extend your network to clients and partners, and support a more mobile workforce. Progent offers expertise in a variety of routers powered by the Cisco IOS operating system, including the Cisco 800 series of small business routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, as well as legacy 3600 and 3700 Series Routers.

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    Progent can help you in all facets of your upgrade to Exchange Server 2016 including designing high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; specifying mass storage requirements for your virtual machines, mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant client access services; planning, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent provides support expertise for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you select, configure, and manage a WatchGuard Firewall appliance that aligns with your security requirements and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewall solutions.

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    Progent offers businesses of any size expert support for Intrusion Protection Systems and IPsec VPN technology from leading firewall and Virtual Private Network security vendors including Palo Alto Networks, Check Point Software, Juniper Networks, Fortinet, and Symantec. Progent can show you how to create a detailed security strategy and select appropriate products from multiple suppliers to support your security objectives while staying within your spending restraints.

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    Progent can help your IT team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that utilize on-premises IT assets along with one or more public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration services that include Microsoft Azure hybrid cloud design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has two decades of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.

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    Exchange Server 2013 incorporates major enhancements to the functionality of its predecessor Exchange 2010 and introduces powerful new features as well as a redesigned architecture. These improvements affect key IT areas such as ease of administration, high availability (HA), compliance, operational costs, teamwork, scalability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to understand the potential advantages of migrating to Exchange 2013, create an efficient test and deployment strategy, and educate your IT team to manage your Exchange 2013 environment. Progent also offers ongoing online consulting and support and management for Exchange Server 2013.

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    Progent's Reseller Program for IT Service Organizations lets you use Progent's information technology engineers while retaining your own service brand as a transparent extension of your IT consulting team.

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