Immediate Online Troubleshooting for Reston Information Networks
Fast Phone Technical Support for Reston NetworksFor businesses located in Reston or anywhere in Virginia, Progent provides online help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-certified security experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the real-world experience and have access to the sophisticated tools needed to solve the majority of information system problems quickly. Efficient support lowers immediate costs because service calls use up fewer chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization benefits even more with incidental expenses by minimizing or avoiding system outages and associated costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced online technical support expertise is particularly important in environments that depend on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's pricing policy for online support is structured to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many online service firms, Progent imposes no initialization fee or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid situations where quick repairs somehow turn into major bills. Progent's penchant for solving problems efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized tools and proven methodologies which allow the highest level of efficiency for online technical support and repair for information systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's online support team to link to your company's environment remotely without compromising corporate security.

Progent's advanced service database system includes comprehensive documentation describing all support that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of services delivered to each client by any Progent engineer. This history of problems and solutions is stored as a quickly searchable proprietary knowledge base that enables Progent's remote support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and working relationships with major technology companies including Cisco and Microsoft make available additional vast support databases and permit priority response from vendors' in-house engineering staff so Progent's remote service experts are able to arrive at the best resolutions quickly.

Online technical services available from Progent to companies in Reston and anywhere in the state of Virginia include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services designed to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the world's leading enterprises. The ProSight suite of IT management outsourcing services covers all critical areas of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, apps and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows clients to execute critical initiatives economically and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support alternatives for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the top professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Call Center staff of experienced network consultants gives your workers in Reston or anywhere in the state of Virginia quick assistance from an effective network service resource with extensive background delivering phone support and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center perception as a crucial contributor to business success, and Progent's aim is to solve rather than just annotate IT problems.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff can supply remote advanced engineering expertise and training in specific application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Reston, or anywhere in the state of Virginia, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your environment so your computer support is proactive rather than reactive. By detecting possible problems before they cause network outages, remote monitoring can ward off stressful and expensive service breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks based on multiple platforms.
How Your Reston Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Reston or throughout the state of Virginia, Progent's phone-based computer support engineers can provide professional and economical system support whenever your company needs it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to repair network problems quickly while avoiding the cost and lost productivity that comes with in-person service visits.

Even if your Reston organization works with a regular freelance consultant or employs a full time IT staff that can handle the majority of computer problems, Progentís Microsoft certified consultants can still offer an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to solve unexpected network emergencies or particularly complex integration problems.

Advantages of Progent's Network Help for Organizations in Reston
Progent's online network troubleshooting services enable your Reston organization to have the advantages of timely, enterprise-level IT support without the cost of maintaining a full-time IT staff. Your network will acquire greater business value by becoming more reliable, efficient, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    With most offices in Reston and throughout Virginia, nearby network support providers, whether made up of outside consultants or a full-time IT staff, can handle typical network issues. On the other hand, major troubles might strike when your regular resources are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite service technicians. In these situations, Progent's on-call service specialists provide an easy, fast, and budget-friendly way to augment your regular resources and to pass on valuable knowledge to increase your capability to resolve future problems locally.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller offices commonly depend on independent freelance consultants. While freelance consultants carry smaller internal costs than larger consulting firms and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the lack of fallback personnel may require your company to wait for assistance during an emergency. As your business grows, network downtime and trouble with vital software become more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of backup support expertise to make sure your IT system remains available.

  • Build a Solid Basis for Smooth Growth
    Organizations often start with an IT system created on a modest budget. Without a robust infrastructure, slap-dash fixes can get thrown onto an unstable foundation. When a company grows, reliability and expandability issues can impede the productivity of the business. Such badly built systems require proper assessment, smart strategic planning, and wide technical expertise to evolve to a network infrastructure that can provide the stable foundation to meet critical business demands and simplify future expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller offices need advice and technical education to negotiate an ever more complicated maze of product alternatives capable of accelerating business success and enhancing efficiency. These companies do not need a network consultant who is attempting to resell a certain vendor's products. Network support and product sales can result in a situation where the proposed solution is designed around a profitable product instead of the genuine needs of a business. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to align technical consulting with the best interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the limitations associated with excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional background, at the front lines of IT support, performing a broad range of technical tasks for an extensive mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This ensures that you get not only expert technical capability, but also a consultant with field-tested approaches for using computer knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person visits by the minute. Consequently, you are billed only for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services delivered during regular business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you won't be forced to allow minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Companies who utilize familiar freelance service providers or who maintain in-house support staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, secure, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in downtime, system monitoring can save your information network from painful and expensive service losses.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.