Reston Remote Workers Connectivity Consulting
System Design, Configuration, Administration and Call Center Consulting Experts
Expanding your remote workforce can have a significant effect on IT infrastructure, security, and corporate workflows. Progent has 20 years of background assisting small and mid-size businesses to design, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can help your Reston company to select the right tools and adhere to leading practices in building and operating a safe virtual office solution for teleworkers that promotes teamwork and returns maximum business value. Progent can provide support services ranging from on demand guidance for helping you past challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent can help Reston, Virginia businesses to with any aspect of creating a high-performing telecommuting environment by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk services, security monitoring, backup/restore solutions, and streamlined management.
Network Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure required for an at-home workforce can be particularly challenging if you have to manage a combination of worker-owned hardware like PCs and laptops, routers, and Wi-Fi APs from an assortment of vendors and with a mix of OS software and firmware levels. Progent's experience delivering remote help for both legacy as well as modern IT products in remote office solutions enables you to make cost-effective use of your available infrastructure and offers fast access to top-tire consultants for making necessary upgrades. Support services available from Progent to help your company to implement a productive telecommuting ecosystem include:
- VPN technology makes it possible to create a secure connection for authenticated remote workers to access IT assets located at your corporate datacenter or in a public cloud. Progent's consultants can assist your company to deploy and manage VPN connections between your at-home workforce and your key network resources by providing online VPN configuration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your at-home workers to utilize Cisco's AnyConnect software for safe VPN connections for a broad selection of devices such as Windows, macOS, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products enable a telecommuter to view and interact with a remote PC's desktop. This technology provides network managers more control over the computing environment of at-home employees and offers them a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
- Routers connect at-home computer networks to the Internet and support VPN connections, home Wi-Fi networks, and firewall services. Progent offers top-tier online consulting for deploying home routers from all major vendors. See router integration support from Cisco-certified consultants.
- Home Wireless networks, often supporting families and guests, are frequently used by at-home employees to connect to their Internet router for work. This can cause throughput as well as cybersecurity problems. Progent can help you to resolve these problems by providing expertise that include Cisco Aironet configuration consulting, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti Unifi WiFi access point integration help.
- Internet access methods impact the performance and reliability of connections between at-home workers and the corporate data center. Business-critical processes might demand backup Internet connections in case the normal connection fails. Progent can provide expertise for identifying service providers, picking appropriate bandwidth and data volume bundles, and configuring redundant Internet connections. See Internet access integration services.
VoIP Solutions for At-Home Workers
Expanding the corporate phone environment to accommodate teleworkers is critical to maintaining a productive work-at-home solution. A variety of cloud-centric digital PBX products are popular with SMBs to support telecommuters. Many enterprises depend on Cisco's current or older platforms for VoIP management. Progent can help businesses of all sizes to design or tune a remote IP voice service that delivers the versatility, convenience and protection required for telecommuters. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist businesses optimize their current Cisco VoIP environments to support an expanding remote workforce.
- Cisco Unified Communications Manager (CUCM) extends enterprise IP telephony capabilities to devices like IP phones, media processing platforms, VoIP gateways, and multimedia applications used across the network. CUCM supports additional mixed media services like messaging, video conferencing, and customer collaboration networks. For details about Progent's Unified Communications Manager expertise, visit Cisco Unified CM consulting services.
- Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can help you to maintain your existing CallManager deployment or upgrade efficiently to Cisco's modern IP telephony products. For details about Progent's expertise for Cisco CallManager and Cisco's other older VoIP platforms, refer to CallManager consulting.
- Cisco IP Gateways enable integration with PSTN networks and with users operating outside the corporate perimeter like at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration consulting.
- Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network architecture to work with these VoIP solutions and provide online deployment and troubleshooting services.
Video Conferencing for Remote Workers
A broad selection of voice/video conferencing platforms from leading vendors support online meetings, video and voice conferencing, chat, and screen sharing for both local workers and at-home workers. Many companies use multiple products to meet the needs of their various partners and customers. Progent's communications experts can help your organization to manage your existing voice/video conferencing ecosystem and optimize the experience of your remote employees.
- Skype for Business is Microsoft's leading communications platform that supports presence, instant messaging, audio and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can assist you to deploy and manage Skype for Business client software to accommodate your at-home employees. For details about Progent's consulting services for Skype for Business, visit Skype for Business integration experts.
- FaceTime is Apple's group video phone app for iOS and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 concurrent users for video sessions. For details about Progent's consulting expertise for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex services include sharing specific content or screens, presentations that embed rich media including Microsoft PowerPoint, session recording, plus editing and playback for training. For details about Progent's support expertise for Webex as well as for other video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conferencing, contacts, and information with features such as video conferencing, threaded chat, plus file sharing. For details about Progent's consulting expertise for Teams and for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
- Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting services for these products and help your business to tune your WAN architecture to host them.
Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 families, providing a rich environment of productivity apps that deliver a cohesive user experience for exchanging data and ideas throughout a corporate network and on a wide selection of endpoints. Progent has provided online consulting services for SharePoint and Exchange Server since their first releases and can assist businesses to configure these critical collaboration platforms to optimize the effectiveness of your at-home workforce.
SharePoint utilizes web sites to facilitate collaboration and information sharing by offering policy-driven delivery of data, workflow, and tools for searching through enterprise-wide business data. SharePoint enables you to create protected portals that allows at-home workforce to view and edit aggregated business intelligence by means of Intranets (Wikis), Blogs, social web sites, and Web Parts. To find out about Progent's SharePoint consulting services, go to SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, visit deployment consulting services for Microsoft Exchange Server.
OneDrive is Microsoft’s collaborative cloud storage service, similar to GoogleDrive. At-home workers can save files to OneDrive, and colleagues anywhere can retrieve them securely via a web browser. Provided with Microsoft 365, OneDrive enables home workers to jointly author files. Revisions made offline are automatically uploaded when you reconnect to the Internet. To find out about Progent's consulting expertise for Microsoft OneDrive, go to Microsoft Onedrive configuration consulting.
Public Cloud Integration for At-Home Workers
Progent can provide fast and affordable online support for enabling businesses to build, maintain and optimize cohesive hybrid network architectures that include physical data centers, at-home workers, branch offices, plus cloud resources. Progent offers expertise for all types of public cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help teleworkers fix issues with cloud connectivity, authentication, and security.
Azure is a popular family of cloud services that enables you to utilize infrastructure, virtual servers, and critical applications hosted on Microsoft's extensive cloud. Microsoft Azure includes over one hundred cloud-based services such as hosting for Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure AD, and plan data backup and restore solutions with Azure Backup. Progent can also show you how to establish protected access to Azure for remote workers by configuring and troubleshooting firewalls and VPN tunnels. For details about Progent's consulting expertise for Azure, see Microsoft Azure consulting.
Office 365, now called Microsoft 365, is Microsoft's popular suite of business productivity software and cloud services available on a subscription basis. Microsoft apps and services are provided in a variety of bundles intended for customers ranging from students and small offices to major enterprises. Progent can provide fast and affordable remote access to consultants knowledgeable about Office 365-compatible clients based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to evaluate the various subscription bundles offered with Office 365 and configure 365 applications for your remote workers in a way that delivers maximum business value. To learn about Progent's support services for Microsoft Office 365, refer to Office 365 consulting expertise.
Exchange Online is among the most widely used cloud-based applications in the Office 365 product line. Exchange Online provides the benefits of lower spending for physical infrastructure, easier management, on-demand scaling, high availability, and additional benefits associated with public clouds. Microsoft has engineered Office 365 Exchange Online to run seamlessly with on-premises Exchange environments, enabling customers to create hybrid networks. Progent's Exchange experts are available for occasional assistance to get you through challenging technical roadblocks and also offer end-to-end project management outsourcing to ensure your remote workers have easy and safe access to your Office 365 Exchange Online deployment. To learn Progent's consulting services for Microsoft 365 Exchange Online, see Exchange Online integration and support consulting.
Amazon AWS is a trailblazer in the public cloud computing market and is the industry's top provider of cloud-based services. Progent offers fast and economical online contact with cloud connectivity experts who can assist your business to plan, deploy, maintain, and troubleshoot hybrid information networks that integrate Amazon AWS cloud-based services with on-premises resources and with other public clouds like Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help you to build a high-availability network architecture so your employees have a productive computing environment regardless of whether they are working from your main office, a remote branch, at home, or on the road. For details about Progent's consulting services for Amazon AWS, refer to Amazon AWS consulting expertise.
Google Cloud Platform (GCP) is a popular set of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can help your organization to scale your current IT resources with the Google Cloud, and Progent's database experts can help you make your key apps cloud friendly so your teleworkers can take full advantage of Google Cloud services. Progent can help your organization to set up VMs on Google Cloud Compute Engine, plan an efficient storage system with GCP Storage, and simplify identity management for teleworkers with GCP Cloud Identity services. Progent's consultants can also assist your organization to utilize GCP's management tools to administer and monitor your Google Cloud ecosystem. To find out, visit Google Cloud Platform (GCP) integration support.
Help Desk Services for Telecommuters
An emergency, enterprise-wide transition to a teleworker business model, which could be driven by an epidemic or as part of a disaster recovery/business continuity process, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk services make it possible for organizations to outsource or supplement their Support Desk with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Center services leverage Progent's nationwide network of online technical support specialists combined with enterprise-class trouble ticketing and tracking software to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop technical support from help requests through ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to check or update their current trouble tickets, add information, and upload screenshots or relevant files. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to resolve complex issues. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Call Center Augmentation Service enables your business to augment your existing Call Desk team by sharing delivery of Help Desk services seamlessly between your in-house support personnel and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Support Desk service is based on a co-sourcing support model utilizing the number one professional services automation (PSA) platform for managing service requests and trouble tickets, assigning ownership, tracking progress, and producing reports. For details about how Progent's Call Center Supplementation Services can help your business to provide world-class technical support to your teleworkers, refer to Progent's Call Desk supplementation Services.
Security for At-Home Workers
Teleworkers often use their own computers and work in an unsecured area. This worsens their vulnerability to cyber threats and demands judicious use of security appliances, remote endpoint monitoring, and the creation of security policies based on leading practices. Progent's seasoned roster of certified cybersecurity professionals can help you to design, implement and manage a compliant cybersecurity environment that safeguards vital data in IT networks that incorporate an at-home workforce.
- Firewalls enable you to create a network that can be securely utilized by on-premises users and by at-home workers, mobile employees, vendors, clients, and other stakeholders. Modern firewall devices allow you to assign and control different access rights to various groups of users and to scale your IT network and adjust your security profile as your company evolves and as cyber threats become increasingly sophisticated. Progent works with both current and older firewall appliances from all leading manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall configuration expertise, go to firewall support expertise.
- Online Endpoint Monitoring makes it possible to watch over the various computers used by teleworkers and either reject or identify and respond to the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint agent is installed on each secured endpoint, watching all activity and using advanced machine learning to detect zero-day threats before they can spread. When a cyberattack is spotted, ProSight Active Security Monitoring immediately isolates the impacted endpoint device from the network to contain the threat. Since the ProSight Active Security Monitoring agent is self-contained, endpoints remain secure even if they are not connected to the Internet. For more information about ProSight ASM, visit remote endpoint monitoring for an at-home workforce.
- Security Audits can assess the vulnerability of your network to all types of external and local security threats for an environment that includes an at-home workforce. Progent can deploy remote, automated security analysis software for quickly and economically uncovering a wide variety of security weaknesses that can be surfaced via the Internet. Progent's endpoint security audit experts, which can be managed by security professionals with advanced certifications including CISA, ISSAP, and GIAC, can assist your company to evaluate your operations and policies and assess your network infrastructure to enable you to implement the highest level of protection for your telecommuters.
Data Protection Solutions for Remote Workers
Data Protection involves backing up and recovering critical data in order to avoid data loss and minimize recovery time and effort in the event of storage system failures resulting from equipment breakdowns, software glitches, user mistakes, malware, or other causes. Reliable data protection solutions can be especially challenging to architect and manage in hybrid environments that combine private data centers, cloud resources, and at-home workers.
- Backup/Recovery strategies for teleworkers must address multiple types of user-owned endpoints. Progent can provide quick online help from experts knowledgeable about a broad range of products for protection Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, iPads and handhelds. Popular backup/recovery solutions maintained by Progent's data protection consultants include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources spread across a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud storage and includes fine-grained restore and unified management capabilities.
- Disaster Recovery/Business Continuity plans typically envision circumstances that call for a quick switch to telecommuting. Progent's expert disaster recovery preparedness consultants and business continuity specialists can assist you to create, document and test a DR/BC plan that addresses the process of moving to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager offers a centralized environment for safeguarding critical data by controlling on-premises, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and software. Managed endpoint computers can be personally owned or company owned. Network admins managing the enrolled endpoint computers of at-home workers can utilize Intune to deploy and authenticate applications on managed devices, push updates and certificates, set up rules for permission to access information and resources, set passwords, create VPN connections, determine how home-based workers share data, establish threat defense, ensure compliance, and wipe sensitive data from missing, stolen or deactivated devices. Microsoft Intune runs with iOS/iPadOS, Android, Windows, and macOS/OS X endpoints. To find out about Microsoft Intune and how Progent can help you to use this platform to administer the endpoint devices of your teleworkers, go to Intune mobile device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management product that allows network administrators to keep offsite endpoints current and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint management combined with VMware's Horizon virtual software delivery platform for identity control, application management, and configuration management of endpoints. Workspace ONE operates with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment through a perpetual license. Top features of Workspace ONE include rapid remote deployment of out-of-the-box laptops, immediate onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies management reporting and analytics, an email encryption gateway, and integration with Microsoft apps and cloud services. For information about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE remote device management consultants.
Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Reston, Virginia organization, phone
An index of content::
Linux Network Monitoring Consultant Services
Nagios Technical Support Services
Nagios and MRTG are powerful, free monitoring utilities that operate with Linux and can be used to monitor UNIX networks, Microsoft Windows systems, or multi-platform systems in which Linux and MS Windows run side by side. The Nagios monitor allows system support engineers to monitor system services including SMTP, HTTP, FTP, and PING. Multi Router Traffic Grapher lets you track the bandwidth in and out of SNMP network appliances such as processors, routers, and switches. Progent's system monitoring experts can assist you to use both these utilities to streamline and repair your computer network.
Consult Dynamics GP System Migration
Microsoft Dynamics GP System Migration Consultancy
Progent's consultants have supported Dynamics GP and Great Plains software for nearly two decades and Progent has provided system integration, software development, education, and troubleshooting since the platform's original release. Progent offers top-tier support for upgrading out of date Dynamics GP ERP systems. Progent can assist you to design, validate, and carry out a cost-effective migration from a a legacy release of GP to the newest release of Dynamics GP.
Remote Monitoring and Reporting Setup and Support
Application Monitoring Integration Support
Even if your company has a small network support staff and a limited technology budget, your information network can still have the same high reliability and responsiveness that once required a large in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-premier network consultants, the latest network management software for 24x7 monitoring and threshold alarms, and economical support programs such as a help desk service to keep your mission-critical business applications and servers up and running.
Computer Consulting Microsoft Outlook for Mac
Microsoft Outlook for Mac Engineer
Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the industry's most popular office productivity programs. Progent's Apple-certified Mac experts can help you set up Mac Office on a multi-vendor environment combining Apple OS X and Windows platforms so that Mac users can access the new features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with colleagues who run Windows. Progent's engineers have expertise with both Mac and Windows platforms and can support environments that combine Mac with Windows computers with extensive resource sharing, or networks which carefully restrict sharing between Apple Mac and Windows systems.
Exchange 2013 Server Remote Troubleshooting
Exchange 2013 Configuration IT Consulting
Exchange Server 2013 incorporates significant enhancements to the functionality of its predecessor Exchange 2010 and introduces important innovations plus a revamped architecture. These enhancements favorably impact vital IT areas like ease of administration, high availability (HA), compliance, operational costs, teamwork, expandability, performance, compatibility, and the user experience. Progent's certified Exchange 2013 consultants can assist your organization to understand the potential business benefits of upgrading to Microsoft Exchange 2013, design a cost-effective test and rollout strategy, and train your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent also offers ongoing online consulting and management services for Microsoft Exchange Server 2013.
Troubleshooting XenApp and Citrix Access Gateway
Citrix XenApp Application Virtualization Services
Progent's Citrix-certified experts can assist your business to design, install, manage, and troubleshoot a virtualized application delivery solution built on XenApp. Progent's Cisco-certified CCIE network engineers can show you how to optimize your infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter support experts can help you to manage and maintain an off-site datacenter that offers high availability, advanced security, and rapid disaster recovery.
Support Telecommuter Helpdesk Services
Work at Home Helpdesk Services Support Services
Progent can provide small and mid-size companies overflow or fully outsourced Help Desk call center support services for telecommuters.
24-Hour Fault-tolerant Interoffice Connections Network Engineer
High Availability Interoffice Connectivity Consulting Services
Progent’s non-stop interoffice connectivity and 24x7 system infrastructure engineers can help small businesses achieve zero-downtime Interoffice connectivity through fully redundant networks featuring automatic failover. Progent’s Cisco Certified Internetwork Experts can plan and implement fault tolerant Inter-office networks based on fault tolerant EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how redundant connectivity and transparent fail-over offers economical non-stop interoffice networking.
Windows Server 2016 Disaster Recovery Planning Remote Technical Support
24 Hour Technical Support Services Windows Server 2016 Scale Out Clusters
Progent's certified IT experts offer Windows Server 2016 migration consulting services to assist businesses of any size to plan and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model. Progent can assist you to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of planning, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to take advantage of the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus workgroup and multi-domain failover clusters.
Zero Downtime Network Consultant
Fault Tolerant Network Setup and Support
Progent’s high availability network consultants offer non-stop computing consulting, disaster recovery services, system load balancing, fault-tolerant interoffice access, high-availability Internet connection design, 24x7 data center support, and other fault-tolerant operations consulting to show your small business create a 24x7 environment for strategic applications. Progent has the background to design affordable, 24x7 systems by utilizing the expanding suite of Windows Cluster servers such as Windows Cluster Server 2003, Microsoft SQL Server Cluster, and Exchange Cluster Server. Progent’s Microsoft and Cisco certified engineers can show you how to you design a high-availability mutli-location network with a fully redundant Internet connection and intelligent network load balancing.
Chief Information Officer Computer Consultants
Part-Time CIO Setup and Support
Progent can provide the part-time or temporary assistance of a seasoned Chief Information Officer who can provide a broad perspective to help your company select and maintain network technology to match your present needs and that can be a solid basis for your future growth. Progent's temporary Chief Information Officer consulting services provide financial advantages to organizations who want to optimize the impact of their network expenditures but who are unable or unwilling to take on one more high-level manager to their head count. Because Progent is vendor-neutral, with a large staff of engineers certified to support all major OS platforms and connectivity technologies plus a wide selection and application software, Progent is in a unique situation to provide objective advice along with expert technical help for creating information solutions that match the particular needs of your organization.
Computer Consultant Cisco Firepower Management
Technology Consulting Services Firepower Firewalls
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance boost over Cisco's previous-generation ASA 5500-X security appliances and include centralized management of modern cybersecurity features such as application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can assist you to plan and carry out an efficient migration to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower appliances with Cisco's subscription-based security services to build and centrally control IT environments that span branch offices, data centers, and cloud resources.
Engineers ransomware virus recovery
Zeppelin ransomware recovery Consultancy
Progent's proven ransomware recovery experts can help you to reconstruct an IT network victimized by a ransomware cryptoworm such as Ryuk, WannaCry, Hermes, or Locky.
Microsoft Windows 2000 Integration Support
Windows Server 2000 Upgrade Help
Progent's certified Microsoft Windows 2000 consultants can show you how to enhance the functionality of your current Windows 2K Servers and can simplify network management, offer tech support and troubleshooting, and enhance security. Progent can also show you how to create, rationalize, and implement a plan to migrate from Windows Server 2K to Windows Server 2003. Progent is expert in setting up pilot installations to reduce the obstacles associated with moving to Windows 2003 Server by identifying potential hardware and software compatibility problems.
Consulting Services Solaris Remote
Linux Remote Technology Professional
Progent offers national online technical support and troubleshooting services for companies who run Sun Solaris environments or whose information systems include a combination of Solaris and Microsoft Windows technology. Remote network consulting provides maximum return for your IT budget by extending user efficiency and shortening the hours charged for network repair services. Sophisticated remote support tools and skilled technicians and consultants combine to enable Progent to handle most IT problems without wasting time and expense by traveling to your location. In the vast majority of situations your IT problems can be remediated over the phone or through a combination of telephone support and remote access. Progent can make available Cisco CCIE infrastructure experts and CISSP and ISSAP certified security professionals to assist you with the toughest system issues.
Consultants Security Scan
External Network Security Inventory Consultant Services
Progent has put together two ultra-affordable service packages intended to enable small businesses to receive an independent network security evaluation from a premier security engineer. With Progent's External Security Inventory Checkup, a security expert runs an extensive test of your network from beyond your firewalled perimeter to determine potential weaknesses in the security profile you expose to the outside world. With Progent's Internal Security Inventory Scan, an engineer runs a system scan from an authorized computer within your firewall to evaluate the risk to inside threats. Both security inventory packages are set up and executed from a protected external site.
Extended Call Desk IT Consultants
Service Desk Sharing On-site Technical Support
Progent’s Co-managed Help Desk service makes it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution based on the leading shared professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Consulting WatchGuard Firewall
Network Security Evaluation WatchGuard Firebox T15 Firewall
Progent offers consulting services for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to select, configure, and manage a WatchGuard Firewall/VPN appliance that fits your security requirements and budget. Progent can assist you to maintain outdated WatchGuard firewall appliances or upgrade efficiently to modern WatchGuard firewall solutions.
Specialists Microsoft Operations Manager
24-7 System Center MOM Professional
Remote continuous network monitoring, proactive alerts, and periodic reports are crucial to preserving the proper operation of your IT system and avoiding preventable and costly disruptions. Remote Monitoring and Management solutions have progressed to the point that businesses of all sizes can get a degree of network stability that was previously limited to enterprises. Progent can provide a variety Remote Monitoring and Management options available as low-cost service packages designed to help your company to detect and resolve a most network issues before they get big enough to hurt your business.
24-7 Windows Server Update Services Services
SUS Technology Professional
Microsoft Windows SUS allows information technology managers to install and monitor the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, network support staff can fully and easily manage the installation of patches that are published through Microsoft Update to servers and workstations in an organization. Progent can help you with technical details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft Windows Server Update Services deployment, setting up user's workstations, establishing the Group Policy settings, and making sure your Microsoft Windows Server Update Services Group Policy Object is linked to an Active Directory container appropriate for your network environment.
SharePoint Web Parts Onsite Technical Support
SharePoint InfoPath Forms Services IT Consulting
Progent's Microsoft engineers offer affordable online technical support and development services to assist your business to design, implement, manage, and maintain Microsoft SharePoint 2010 environments that can include web pages that can function as intranets, extranets, document and media management tools, wikis, data warehouses, business information systems, enterprise-wide search, workflows, and other utilities to support and enhance teamwork. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with third-party data sources as well as with Microsoft's popular office productivity programs like Office Excel, Word, PowerPoint, and Project. Progent can help your business to upgrade from previous versions of SharePoint or adapt a multi-vendor mix of web technologies into a consolidated and easy-to-manage SharePoint 2010 environment.
Integration Support SCCM Security
Microsoft Certified System Center Configuration Manager Consulting Services
System Center Configuration Manager automates software deployment across multiple sites, streamlines compliance settings control, inventories network resources, guards against company data leakage, performs network health monitoring, allows safe self service, and offers a common control mechanism for managing mixed-OS networks running on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Azure cloud integration experts can assist your organization with any aspect of designing, installing, operating and troubleshooting a System Center Configuration Manager deployment for on-premises, cloud, or hybrid networks.
Top Rated Network Consulting Positions
Telecommuting Microsoft Consultant Telecommuting Jobs
Progent is seeking to find full-time, results-oriented Microsoft certified consultants with MCSE credentials; Cisco certified system consultants who have Cisco CCDP or CCIE credentials; security consultants who have CISSP or CISA or comparable security certification; and advanced network design consultants with a background in mobile solutions, wireless connectivity, high availability, workplace recovery, information preservation, and VMware. Progent also is hiring employees who can join our staff of helpdesk service technicians and off-site support professionals. In addition, Progent is seeking experienced administrators who can operate effectively in Progent's fast-paced, virtual office environment.
Azure Disaster Recovery Consult
24/7 Specialist Azure hybrid cloud integration
Progent can assist businesses of any size to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network management and reduce hardware investments. Microsoft Azure includes a wealth of cloud services and Progent can assist you to understand the advantages and limitations of various cloud computing architectures you can use with Azure. Progent can show you how to manage cloud-based or hybrid cloud and local applications and network infrastructure and make sure that you sidestep the common mistakes small organizations make when moving to the cloud. Progent can help you to configure VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN tunnels and to integrate Apple iOS devices and Android smartphones and tablets.
Cisco Prime Infrastructure Computer Consultant
Aironet 3700 Access Point Integration Support
Progent's Cisco CCIE-certified wireless network consultants offer online or on-premises integration and troubleshooting support to assist you to plan, implement, update, optimize, administer and debug Aironet wireless AP environments of any size or topology. Progent's Cisco Wi-Fi controller consultants can also help you to combine your wireless environment with your wired network and cloud-hosted resources to build a seamless enterprise-wide connectivity solution that is easy to manage and scale. Progent also offers affordable wireless site surveys to assist you to decide the most appropriate selection, location and setup of Aironet wireless APs to work with your specific workplace design, building structure, and expected network traffic.
Meraki MR18 Access Point Information Technology Consulting
Meraki Air Marshal Support and Help
Progent's Cisco-Meraki Wi-Fi access point experts can help your organization to plan, configure, manage and debug Cisco's Meraki-based Wi-Fi networks for environments ranging from a branch office to a campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco appliances for centralized management.
System Center 2016 Endpoint Protection Consultant Services
Expert Microsoft Certified System Center 2016 Virtual Machine Manager Professionals
Microsoft System Center 2016 delivers important enhancements in the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; unified management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting team offers world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
Citrix Receiver Support and Setup
Professional virtual desktop delivery
Citrix has developed a powerful line of platforms that deliver enterprise-grade manageability, expandability, and performance for virtualizing servers and for centralized distribution of Windows desktops and applications. For managing virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed Citrix XenServer and Essentials for Hyper-V. Progent's Citrix-certified consultants can help you to assess the business benefits of Citrix technology and help you plan, validate, deploy, troubleshoot, and maintain Citrix solutions.
Shared Helpdesk Information Technology Consulting
CISM Security Security Co-managed Support Desk Professionals
Progent provides three essential types of Call Center support : Microsoft Call Center Outsourcing Services, Virtual Helpdesk Support, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco professionals gives your clients instant access to a dependable technical resource with years of experience delivering phone support and remote access repair for networks based on Microsoft products. Progent's focus is on giving the support Help Desk a respected reputation as a key contributor to business productivity. Progent's target is to fix rather than simply record problems.
Petyaransomware recovery Services
Zeppelin ransomware recovery Consultancy
Progent's experienced ransomware recovery consultants can help you to reconstruct a network victimized by a ransomware virus like Ryuk, Dharma, Hermes, or MongoLock.
ProSight Private Cloud Hosting Services Consulting Services
Private Cloud Solutions Technology Professional
Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small company's servers in a solution that delivers the highest level of dependability and scalability and is in addition easy to move to another host. ProSight Virtual Hosting and management options are based upon proven virtualization technologies that allow small businesses with mixed- platform IT systems to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT management while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor independence.
Support and Help Windows Server 2012 R2 Hyper-V Virtual Switch
Remote Support Services Windows Server 2012 R2 Security
Progent's Microsoft-certified professionals can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your company, create pilot environments and migration plans, optimize your network infrastructure for local, multi-site, private or public cloud-based, and hybrid datacenters, train your IT support, staff, develop an enterprise-wide security strategy, automate IT administration, assist with application development, and build and test a DR/BC plan.
wireless IP phone integration Online Support Services
wireless IP phone integration Remote Troubleshooting
Cisco's wireless IP phones are industrial-grade Wi-Fi devices designed for professionals who are mobile within campus, warehouse, health-care or other environments where IT management requires portable phones that provide more control, data security and ruggedness than is achievable with the Bring-Your-Own-Device mode of workplace communications. Creating solutions with Cisco's wireless IP phones typically requires that IT teams set up and fine tune numerous components of your Wi-Fi infrastructure including access points, switches, Cisco wireless LAN controllers, and management tools. Progent's certified consultants offer remote and onsite assistance to help your organization build and administer a Cisco wireless VoIP phone solution by delivering services that can range from troubleshooting the configuration of a wireless IP phone or AP to offering project management outsourcing or co-sourcing for modernizing the wireless architecture of an entire campus.
Microsoft Experts Office 365 AD Connect Integration
Support Outsourcing Exchange Online Archiving
Microsoft allows you to create seamless hybrid ecosystems that combine Office 365 and local Exchange deployments. This permits you to have some Exchange mailboxes hosted at your physical datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any phase of planning, implementing and troubleshooting your hybrid Office 365 Exchange Online deployment. Progent's Exchange consultants can provide occasional expertise to help you through stubborn technical bottlenecks and also can provide extensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is completed on schedule and on budget.
Progent Management Team Consulting Firm
Emergency Computer Consulting Group Progent Management Team
Progent's management team includes industry veterans with decades of background providing network consulting, troubleshooting, and strategic IT planning to businesses ranging from small offices to global enterprises. Great support requires great people, and Progent has put together a management team able to provide customers with the best service value in the industry.
Microsoft Office 2000 Systems Support
Microsoft Office Tech Support For Small Business
Progent's pricing policy is to charge for phone service and in-person help per minute. Consequently, you are billed only for delivered services. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for services delivered during normal business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's small granularity eliminates large bills for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.
Online Support Services Microsoft Dynamics GP ERP
24-Hour Microsoft Certified Partner Dynamics GP Network Consultant
Dynamics GP/Great Plains can help you grow and manage your company more efficiently by delivering easy availability of decision-driving information and a fast ROI. Microsoft Dynamics GP/Great Plains offers important business benefits such as its ability to expand the reach of your organization, handle your accounting, computerize financial processes, unify procedures throughout your company, improve inventory control, enhance order accuracy, expand sales and shorten turnaround time, and increase free cash flow. Progent can show you how to set up and maintain a robust, safe server and network foundation to support Great Plains, and can offer expert Dynamics GP consultants to help you reap the full benefits of your Dynamics GP/Great Plains business management system.
Exchange Server Upgrade Services
Exchange Migration Technology Professional
Progent's Microsoft and Cisco-certified consulting experts can help your organization to assess the value of Microsoft Exchange 2010 for your business and can assist your IT staff to plan and carry out a smooth upgrade to Exchange 2010 from Exchange 2003 or Exchange 2007 Server that will provide quick payback by increasing your workers' efficiency, lowering the cost of hardware and support, streamlining administration, and consolidating your key communications technologies.
Urgent Stealth Penetration Testing Cybersecurity Companies
Security Consultants Penetration Testing
Stealth penetration checking is an important component of any comprehensive network security plan. Progent’s security professionals can perform extensive penetration checks without the awareness of your company's in-house network support resources. Stealth penetration testing uncovers whether current security defense tools such as intrusion detection warnings and event history monitoring are correctly set up and actively observed.
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