For small and midsize companies in Reston or anywhere in Virginia, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISSP-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to solve the majority of network issues quickly. This reduces direct costs because service calls take up a smaller number of chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your site. Your organization saves additionally in indirect costs by reducing or eliminating system downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused management.
Progent's pricing policy for online help is designed to get the most out of your network support dollar. Progent charges by the minute for phone consulting, so you pay only for the services that you receive. Unlike typical remote service firms, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent scenarios where fast repairs manage to end up as substantial bills. Progent's skill at handling technical issues quickly translates into your business conserving money.
Progent's Remote Support Tools
Through years of experience, Progent has fine tuned a collection of optimized tools and proven methodologies that allow the highest level of effectiveness for remote help and repair for small business information networks. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity allows the experts of Progent's online support team to interface to your company's network remotely without breaching corporate security.
Progent's powerful service database application keeps comprehensive records of all support that Progent's clients have received. Progent's team service personnel have the benefit of the records of all help provided to each client by any consultant. This history of anomalies and fixes is stored as a readily retrievable internal database that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and working associations with key technology companies including Cisco and Microsoft permit access to other extensive technical support databases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can come up with the most efficient solutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Reston or anywhere in Virginia or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's online support experts have certified skills in an extensive array of disciplines. This wide range of technical skills permits Progent's consultants to handle virtually any emergency likely to occur in a small business network. Certificates earned by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To support businesses with mixed-operating system environments, Progent also offers access to engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services Offered by Progent to clients in Reston and throughout the state of Virginia include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services address a broad spectrum of information technology such as network architecture, messaging systems, network and process security, UNIX and Windows integration, VMware products for server economization and simplified administration, and transitioning from legacy applications to the latest MS Windows or Linux-powered environments. Progent's group-oriented approach to resolving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent online help for analyzing anomalies affecting UNIX/Linux networks powered by popular versions of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure professionals, and certifies a consultant's technical knowledge at the master level. Cisco qualified CCIEs know how to deal with the most stubborn problems occurring in network design, installation, maintenance, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or locating program updates. CCIEs represent an exceptional cost-effectiveness since their broad expertise enables them to resolve the most difficult problems rapidly. In typical instances, less seasoned consultants can wrestle for hours or days with the same tasks that a CCIE can dispose of in minutes.
Few service organizations make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone contact with a Cisco authorized CCIE so your company can get timely assistance for severe network problems that are lowering worker productivity but are beyond the experience of your ordinary IT support group or consultant. Progent's Cisco CCIE support experts can interface to your environment using advanced on-line support technology in order to provide fast, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's market leading family of connectivity devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Certified Windows Expertise
Progent's Microsoft-expert online support experts can provide computer system repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can assist you with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2013 development,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full array of remote desktop support such as Microsoft Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISM and CISSP security consultants offer a variety of security solutions that can improve the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist you to recuperate rapidly after a serious breach. Security support services offered by Progent cover comprehensive security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; setting up firewalls; establishing secure architectures for off-site and mobile access; protecting your email infrastructure from spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help companies of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent offers the services of seasoned online consulting experts for special IT projects that small companies frequently need. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables clients to complete major initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Reston Business Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Call Center programs for small businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing support services are intended for small companies who don't have the resources to assemble and manage an in-house Call Center but who require fast response from a dependable Help Desk Call Center with proficient telephone assistance as well as the available expertise to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a transparent supplement to your established Helpdesk resources. Progent's Virtual Help Desk Call Center can serve as an escalation option to handle the toughest computer system issues, or be available in those situations when your ordinary resources are overwhelmed.
Progent's Call Center consulting services can guide you in building an efficient new Call Center or revamping your current organization, selecting or enhancing Call Center application software to meet the unique demands of your corporation, or adding occasional phone support staff to work with your internal Call Center resources to handle unusually busy scenarios like software migrations, major updates, or installing new applications.
Progent's Call Center team of experienced network consultants gives your customers in Reston or anywhere in the state of Virginia instant access to an effective technical support group with extensive experience offering phone consulting and online troubleshooting for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk perception as a major driver of business performance, and Progent's policy is to resolve rather than just annotate network problems.
Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Group can supply remote and in-depth engineering expertise and education in key application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for popular Microsoft applications including CRM, MS Office Project, Word, and Excel. To read more on Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac consultants can nurture the artistic facets of Macintosh computing by delivering phone-based help services and training in graphics, sound, and motion video. Progent's consultants offer help in a range of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific procedures like capturing or digitizing audio or video or putting together an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Reston, or anywhere in the state of Virginia, remote computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so your IT maintenance is proactive rather than reactive. By detecting emerging issues before they expand into network outages, remote monitoring can head off disruptive and costly network crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments powered by multiple platforms.
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services