For small companies in Reston Virginia, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the services of CISA and CISSP-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's online support engineers offer excellent value because they are equipped with the practical experience and the sophisticated technology to solve the majority of network issues quickly. Efficient support lowers direct expenses since solutions take up fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally with incidental expenses by reducing or avoiding system downtime and related costs due to business disruption, upset customers and vendors, idle employees, and distracted management.
Progent's pricing model for remote support is structured to maximize the impact of your network support investment. Progent bills per minute for telephone-based assistance, so you pay exclusively for the services that you actually get. In contrast to typical online support companies, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and simple policy for billing do away with situations where speedy. minor solutions somehow turn into substantial invoices. Progent's skill at solving technical issues quickly translates into your business spending less money.
Progent's Remote Support Technologies
Through years of experience, Progent has developed an array of customized technologies and field-tested processes that ensure the maximum level of effectiveness for remote help and repair for small company IT systems. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology enables the staff of Progent's online support team to connect to your environment remotely without breaching corporate security.
Progent's powerful service reporting application stores thorough documentation of all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of all help provided to every Progent client by any Progent engineer. This history of trouble tickets and repairs is organized as a readily retrievable internal database that permits Progent's online technical experts to share their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's advanced certifications and working associations with important technology companies including Cisco and Microsoft permit access to other extensive technical support databases and permit fast access to vendors' in-house product engineers so Progent's online service specialists can come up with the most efficient resolutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Reston Virginia or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, visit Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based support professionals have certified skills in a comprehensive set of technologies. This broad range of technical skills allows Progent's consultants to address virtually any problem likely to crop up in a small or midsize business network. Credentials earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To help businesses with mixed-OS environments, Progent also offers the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services available from Progent to clients in Reston include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a wide range of information technology such as system infrastructure, messaging solutions, network and operational security, UNIX and Windows coexistence, virtual server technologies for server economization and simplified management, and migration from older applications to current Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving technical problems enables quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency online help for diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking consultants, and indicates a person's network technology knowledge at the master level. CCIEs know how to handle the most intractable challenges associated with network planning, integration, maintenance, protection, and problem solving. Cisco CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with IOS Software network management utilities and developing alternate approaches or identifying program updates. Cisco CCIEs are an excellent cost-effectiveness since their broad expertise allows them to solve the most difficult problems rapidly. In common instances, less qualified consultants can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few service organizations make CCIEs accessible to support small and mid-size companies. Progent offers quick telephone contact with a Cisco-qualified CCIE so you can get timely assistance for severe network infrastructure problems that are hurting worker efficiency but are outside the comfort zone of your regular network service personnel. Progent's Cisco-qualified CCIE consultants can tie into your network using sophisticated on-line troubleshooting tools in order to perform quick, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling selection of connectivity devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN solutions.
Authorized MS Windows Support
Progent's Microsoft-certified remote support professionals can deliver network troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 design and deployment, Microsoft Teams expertise, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of remote desktop services including Windows 7 migration support, moving to 64-bit workstation software, configuring Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's certified CISSP and ISSAP network security engineers can provide a variety of security services that can improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your company to recover quickly after a damaging penetration. Security consulting services available from Progent include: comprehensive network security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm attacks; setting up firewalls; establishing secure architectures for remote and mobile access; securing your email system against spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting to help businesses of any size connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the services of world-class remote consulting experts for special projects that small companies frequently need. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Reston Virginia Business Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk Call Center service options for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Call Center services are well suited for smaller companies who don't have the money or time to create an in-house Help Desk but who want fast access to an effective Help Desk with proficient phone support as well as the technical depth to escalate complex tasks to high-level consultants.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can aid you in building an effective new Help Desk Call Center or enhancing your current one, identifying or enhancing Help Desk Call Center application software to meet the special demands of your corporation, or providing temporary phone support staff to work with your existing Call Center team during demanding scenarios such as software transitions, major updates, or rolling out brand new applications.
Progent's Call Center staff of seasoned network consultants provides your customers in Reston Virginia fast contact with an efficient network service group with substantial experience providing telephone-based help and online troubleshooting for computer environments powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk the reputation as a significant enabler of business productivity, and Progent's target is to solve and not simply document network problems.
Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting staff provides remote professional consulting support and education in special application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for Microsoft applications including Microsoft CRM, Office Project, MS Office Word, and Microsoft Office Excel. To read additional information concerning Progent's consulting, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac professionals can nurture the imaginative elements of Apple Mac computing by delivering phone-based consulting services and education in imaging, audio, and video. Progent's consultants offer help in a large selection of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special projects like scanning or digitizing audio or video or setting up an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide businesses in Reston Virginia online network monitoring services based on MS System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so that your IT maintenance is proactive rather than reactive. By exposing possible issues before they result in downtime, automated monitoring can head off stressful and costly service breakdowns. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems based on a variety of OS platforms.
To contact Progent about emergency online help with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services