For small businesses in Reston or anywhere in the state of Virginia, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has provided remote support to companies in every state in the United States. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for challenging connectivity issues, plus the services of CISA and CISM-accredited security engineers to help with high-level security design and business continuity preparedness.
Progent's online support engineers offer excellent leverage because they have the real-world background and the sophisticated tools to solve most information system problems rapidly. This lowers immediate expenses because solutions accumulate a smaller number of billable minutes. Online help also avoids the cost of sending an engineer to your location. Your company benefits even more in indirect expenses by minimizing or eliminating system downtime and related costs resulting from business discontinuity, upset clients, idle workers, and distracted management.
Progent's pricing policy for online help is structured to maximize the impact of your IT service dollar. Progent charges by the minute for phone assistance, so you are billed exclusively for the support that you actually get. Unlike many online support companies, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and clean policy for billing do away with scenarios where speedy. minor fixes manage to turn into substantial tabs. Progent's skill at dealing with problems quickly results in your company spending less cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has developed a collection of optimized technologies and field-proven methodologies that promote the highest level of effectiveness for remote consulting and repair for small company IT systems. Progent offers protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology permits the experts of Progent's remote service group to interface to your environment remotely without violating system security.
Progent's highly evolved customer support database system includes thorough histories for all support that Progent's customers have been provided. Progent's authorized engineers have access to the history of assistance delivered to every Progent customer by any Progent consultant. This history of issues and fixes is structured as an easily exploitable support knowledge base that permits Progent's online technical professionals to share their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick response from vendors' in-house support staff with the result that Progent's online service specialists can determine optimal solutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone support in Reston or anywhere in Virginia or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, visit Immediate Emergency Support.
Online Network Support Services Provided by Progent
Progent's online network support engineers have credentials in an extensive array of products and technologies. This breadth of IT skills enables Progent's engineers to address almost any crisis likely to take place in a small or midsize company network. Credentials earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.
To help clients with multi-OS networks, Progent also provides the skills of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based services provided by Progent to small businesses in Reston and anywhere in the state of Virginia include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide range of computer technology such as system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and easy administration, and migration from older systems to the latest MS Windows or Linux solutions. Progent's group-oriented methodology for resolving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer emergency remote help for troubleshooting anomalies affecting UNIX/Linux networks powered by leading derivatives of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the premier accreditation for network infrastructure consultants, and indicates a person's network technology knowledge at the master level. Cisco qualified CCIEs can handle the most complex problems associated with network infrastructure planning, deployment, administration, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or identifying software patches. CCIEs represent an exceptional value since their deep expertise allows them to resolve even the most difficult problems quickly. In many cases, less seasoned service providers can struggle for many hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few support firms make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so you can get urgent help for serious network issues that are crippling business efficiency but are outside the comfort zone of your local network support personnel. Progent's CCIE consultants can tie into your network using advanced on-line troubleshooting technology to perform fast, safe, and affordable diagnosis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's popular selection of infrastructure appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as VPN solutions.
Authorized MS Windows Support
Progent's Microsoft-expert remote service experts offer network problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can help your company with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server development,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of online desktop consulting and support services including Windows 7 migration help, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Engineers
Progent's certified CISSP and ISSAP security engineers can provide a range of system protection solutions that can bolster the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist your company to clean up quickly following a damaging breach. Security consulting services available from Progent cover in depth network security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm attacks; configuring firewalls; building safe techniques for off-site and mobile connectivity; securing your messaging infrastructure against spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support to help companies of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that utilize physical IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the services of world-class remote consulting experts for special projects that small companies often need. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Reston Company Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Help Desk programs for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for small businesses who don't have the money or time to support an in-house Help Desk but who want fast communication with an efficient Call Center with proficient telephone support plus the technical depth to escalate complex problems to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for larger businesses and serves as a seamless supplement to your established Help Desk resources. Progent's Virtual Help Desk Call Center can operate as an escalation resource to handle the toughest technical problems, or be available in hectic circumstances when your regular resources are too busy.
Progent's Help Desk consulting support can aid you in establishing an efficient new Help Desk Call Center or revamping your established one, selecting or modifying Help Desk application software to address the particular demands of your business, or providing occasional phone support personnel to supplement your existing Help Desk Call Center group to deal with demanding scenarios like software transitions, mass updates, or installing new applications.
Progent's Help Desk staff of veteran information technology experts offers your workers in Reston or anywhere in the state of Virginia rapid contact with an effective support resource with substantial background offering phone support and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk the reputation as a solid driver of company performance, and Progent's target is to fix and not simply annotate technical problems.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group provides phone-based and in-depth consulting support and education in special application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, customization, and training for Microsoft applications including CRM, MS Office Project, MS Word, and Office Excel. To learn additional information about Progent's expertise, custom programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac consultants can nurture the creative components of Mac computing by providing remote consulting support and training in imaging, audio, and motion video. Progent's consultants offer assistance in a variety of Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special procedures like capturing or digitizing audio or video or integrating an audio/video post production lab.
Online Network Monitoring Support
Progent can provide businesses in Reston, or anywhere in the state of Virginia, remote network and server monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so your network maintenance is proactive rather than reactive. By spotting possible issues before they result in crashes, proactive monitoring can ward off disruptive and costly network crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems based on a combination of OS platforms.
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services