For small and midsize companies located in Reston Virginia, Progent offers help for information systems powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure problems, plus the assistance of CISA and CISSP-certified security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's online technical support engineers offer excellent value because they are equipped with the real-world experience and the sophisticated tools to resolve most information system issues quickly. This reduces direct costs since service calls take up fewer billable minutes. Online help also avoids the expense of sending a consultant to your site. Your organization saves additionally in indirect expenses by reducing or avoiding network outages and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted executives.
Progent's pricing policy for remote support is structured to get the most out of your IT service investment. Progent bills per minute for phone assistance, so you are invoiced only for the support that you actually get. In contrast to typical online support companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from scenarios where quick repairs manage to end up as big invoices. Progent's penchant for dealing with technical issues efficiently results in your company spending less money.
Progent's Online Technical Support Tools
Over time, Progent has developed a set of customized tools and field-tested processes which ensure the maximum level of efficiency for remote technical support and repair for small business computer networks. Progent offers protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity permits the staff of Progent's online support team to interface to your computer system without breaching network security.
Progent's highly evolved technical support reporting application keeps thorough histories for the support that Progent's customers have received. Progent's team engineers have access to the specifics of assistance rendered to every client by any Progent consultant. This history of problems and responses is stored as a conveniently retrievable support database that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft permit access to other massive support databases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's online service experts can arrive at the best solutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote services in Reston Virginia or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network help, visit Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's remote support professionals offer advanced credentials in a comprehensive set of technologies. This broad scope of capability permits Progent's consultants to manage virtually any emergency that may occur in a small business information system. Credentials awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to clients with mixed-operating system environments, Progent also provides the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Online technical services provided by Progent to clients in Reston include:
Special Support Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad array of information technology including system architecture, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and easy administration, and transitioning from legacy systems to the latest Windows or Linux environments. Progent's team-based approach to solving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer urgent phone-based help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure engineers, and certifies a consultant's technical skills at the expert level. Cisco CCIEs can handle the most difficult issues associated with network design, integration, administration, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration utilities and developing workarounds or locating program updates. CCIEs represent an excellent cost-effectiveness because their depth of experience permits them to find solutions for the most complex problems quickly. In typical cases, less seasoned engineers can wrestle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes.
Few consulting firms make CCIEs available to support small and mid-size businesses. Progent can provide quick telephone access to a Cisco CCIE so your company can receive timely help for serious network issues that are lowering worker productivity but are beyond the experience of your ordinary computer maintenance resources. Progent's Cisco-qualified CCIE engineers can interface to your environment via advanced remote support tools to perform quick, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's top-selling family of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus VPN technology.
Certified Windows Experts
Progent's Microsoft-premier remote service professionals can deliver computer repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can assist your company with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and configuration, Microsoft Teams consulting, Skype for Business planning and deployment support, Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a full range of online PC desktop support such as Windows 7 migration, preparing for to 64-bit workstation software, configuring Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a range of security solutions that can enhance the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or assist your company to recuperate quickly following a damaging penetration. Security support services offered by Progent cover thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast cleanup after malicious attacks; configuring firewalls; designing safe architectures for remote and mobile access; protecting your email infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help companies of any size connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that combine physical IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent can provide the services of world-class remote consulting experts for contract IT projects that small businesses frequently request. Billing charges for longer-term development or consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these special fields of information technology allows customers to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Reston Virginia Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service options for small and midsize organizations with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk services are designed for small organizations who lack the resources to support an internal Help Desk but who need quick communication with an effective Call Center with proficient phone support plus the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk consulting support can guide you in building an efficient new Help Desk Call Center or enhancing your current one, selecting or enhancing Help Desk Call Center software to address the particular requirements of your company, or providing occasional online staff to supplement your in-house Call Center team during unusually busy events like software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk team of veteran information technology experts offers your clients in Reston Virginia instant access to a large support group with substantial experience providing telephone-based consulting and remote diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center recognition as a key contributor to company efficiency, and Progent's aim is to resolve rather than merely track technical problems.
Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts Team can supply remote professional engineering support and training in specific application areas such as ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, custom development, and education for Microsoft applications including Microsoft CRM, Office Project, MS Word, and Excel. To read additional information concerning Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the imaginative elements of Apple Mac computing by delivering phone-based consulting services and education in imaging, sound, and video. Progent's support professionals offer help in a range of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs like capturing or digitizing audio or video or putting together an audio/video production studio.
Online Network and Server Monitoring Support
Progent offers companies in Reston Virginia remote network and server monitoring services centered around MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so your network support is proactive rather than reactive. By detecting looming trouble spots before they result in network outages, system monitoring can ward off stressful and costly service failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks based on multiple operating systems.
To get in touch with Progent about emergency remote support with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services