For small and midsize businesses located in Reston Virginia, Progent offers help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Windows technology. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure problems, plus the services of CISA and CISM-certified security engineers to help with advanced security design and disaster recovery planning.
Progent's remote support engineers represent exceptional value due to the fact that they have the practical background and the advanced tools to solve the majority of information system issues rapidly. This lowers direct expenses since solutions require a smaller number of chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization benefits even more in incidental expenses by minimizing or eliminating network outages and related costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for remote help is designed to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you actually get. In contrast to typical remote service organizations, Progent asks for no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing avoid situations where fast repairs somehow turn into substantial invoices. Progent's skill at handling technical issues efficiently results in your business conserving cash.
Progent's Remote Service Tools
Over the years, Progent has developed an array of optimized tools and field-tested processes which permit the highest level of efficiency for online help and repair for small and midsize company information systems. Progent provides secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology permits the engineers of Progent's remote service group to access your company's computer system remotely without breaching corporate security.
Progent's advanced technical support reporting system includes extensive histories of all support that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of support rendered to each Progent client by every consultant. This archive of issues and fixes is organized as a conveniently exploitable proprietary database that permits Progent's online support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and working associations with important industry leaders such as Cisco and Microsoft permit access to other extensive technical knowledge bases and allow quick access to manufacturers' internal engineering staff so Progent's online consulting specialists are able to come up with optimal resolutions promptly.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone support in Reston Virginia or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network help, go to Immediate Emergency Support.
Online Support Services Provided by Progent
Progent's remote support engineers possess credentials in a comprehensive set of products and technologies. This wide range of IT skills permits Progent's engineers to resolve virtually any emergency likely to crop up in a small business information system. Credentials earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help businesses with mixed-OS environments, Progent also provides the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based services Offered by Progent to clients in Reston include:
Additional Support Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide range of information technology such as network infrastructure, messaging solutions, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server economization and simplified management, and migration from older systems to current MS Windows or Linux-based solutions. Progent's group-oriented methodology for resolving network problems enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help for analyzing anomalies within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SUSE Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking engineers, and validates a person's networking knowledge at the master level. Cisco qualified CCIEs know how to handle even the most complex challenges surrounding network design, installation, management, security, and problem solving. CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration tools and developing workarounds or identifying software patches. Cisco CCIEs represent an exceptional cost-effectiveness because their broad expertise enables them to solve even the most complex problems quickly. In common instances, less qualified engineers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few support organizations make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent can provide fast phone access to a Cisco authorized CCIE so your company can get timely help for complex network infrastructure issues that are hurting worker productivity but are beyond the experience of your ordinary computer support providers. Progent's Cisco-qualified CCIE support experts can interface to your environment via sophisticated on-line troubleshooting tools in order to perform efficient, secure, and economical analysis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's top-selling family of networking devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Authorized Windows Experts
Progent's Microsoft-premier online support experts can provide network repair and IT support for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can help your company with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full array of remote desktop support services such as Microsoft Windows 7 migration support, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's qualified CISSP and ISSAP network security engineers offer a range of system protection services that can enhance the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help your business to recuperate rapidly after a damaging penetration. Security support services offered by Progent cover in depth security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious attacks; setting up firewalls; establishing secure architectures for remote and mobile access; protecting your email system from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting services to help businesses of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that combine physical IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent can provide the services of world-class remote consulting experts for special projects that small companies frequently need. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives within budget and on time. Progent's special remote engineering services include:
How Your Reston Virginia Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Help Desk Call Center support programs for small businesses with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Call Center services are a convenient solution for small businesses who don't have the money or time to support an in-house Help Desk but who require fast response from a reliable Call Center with proficient phone support plus the available expertise to escalate complex trouble tickets to advanced consultants.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center consulting services can assist you in establishing an efficient new Call Center or revamping your existing organization, evaluating or customizing Help Desk software products to meet the particular demands of your business, or adding occasional online personnel to work with your internal Help Desk resources to deal with demanding events such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk team of experienced information technology consultants provides your workers in Reston Virginia instant assistance from a reliable technical support group with years of experience providing telephone-based support and remote diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk perception as a significant enabler of business success, and Progent's goal is to resolve rather than just annotate IT issues.
Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Group provides phone-based professional engineering expertise and training in key application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, MS Office Word, and MS Office Excel. To learn more on Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac consultants can promote the imaginative aspect of Macintosh systems by delivering remote consulting services and education in graphics, audio, and motion video. Progent's consultants offer assistance in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific projects such as capturing or digitizing audio or video or establishing an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide companies in Reston Virginia remote computer system monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so your computer support is proactive and automated. By uncovering emerging trouble spots before they expand into downtime, proactive monitoring can minimize disruptive and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments powered by multiple operating systems.
To contact Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services