For small and midsize companies in Reston or anywhere in Virginia, Progent offers help for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to help with high-level security design and business continuity preparedness.
Progent's remote support engineers offer excellent leverage due to the fact that they have the real-world experience and the sophisticated technology to solve the majority of network problems rapidly. Efficient support lowers direct expenses because service calls require fewer billable minutes. Remote support also avoids the expense of sending a consultant to your site. Your company benefits additionally in indirect expenses by minimizing or eliminating system outages and associated costs due to business disruption, upset clients, idle workers, and distracted executives.
Progent's pricing model for online help is structured to maximize the impact of your IT service dollar. Progent bills by the minute for telephone-based assistance, so you owe just for the support that you receive. In contrast to typical remote service organizations, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing do away with situations where speedy. minor repairs manage to turn into major bills. Progent's penchant for handling technical issues efficiently translates into your business saving money.
Progent's Online Service Technologies
Over time, Progent has developed a set of customized tools and field-proven processes that ensure the maximum degree of efficiency for online consulting and repair for small business information networks. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access enables the staff of Progent's online support team to link to your computer system without compromising network security.
Progent's proprietary service database application includes extensive records describing all service that Progent's customers have received. Progent's team engineers have access to the history of assistance provided to every client by every engineer. This database of trouble tickets and solutions is organized as a readily accessible internal knowledge base that enables Progent's remote support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's remote consulting experts are able to arrive at the most efficient resolutions quickly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Reston or anywhere in Virginia or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Emergency Support.
Remote Network Support Services Available from Progent
Progent's remote consulting professionals offer certified skills in an extensive array of technologies. This breadth of IT skills allows Progent's engineers to tackle virtually any crisis that may occur in a small or midsize business network. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Associate.
To help businesses with multi-OS networks, Progent also offers the services of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online technical services Offered by Progent to clients in Reston and anywhere in the state of Virginia include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a wide range of computer technology including network architecture, messaging systems, network and process security, UNIX/Linux and Windows coexistence, VMware products for server economization and simplified administration, and migration from legacy applications to current Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for solving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent phone-based help for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:
Major Linux variants for which Progent offers expert support include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network engineers, and validates a person's networking knowledge at the master level. Cisco qualified CCIEs can handle the most stubborn issues occurring in network design, deployment, management, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with IOS network management tools and coming up with workarounds or locating software patches. Cisco CCIEs provide excellent value because their deep expertise permits them to fix the most difficult problems rapidly. In common instances, less seasoned engineers can wrestle for hours or even days with identical problems that a CCIE can dispose of in a few minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent offers fast phone contact with a Cisco authorized CCIE so you can receive urgent help for complex network issues that are impacting business efficiency but are outside the scope of your local computer maintenance group or consultant. Progent's Cisco CCIE support experts can interface to your environment using sophisticated remote troubleshooting tools to provide efficient, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network technology.
Certified MS Windows Experts
Progent's Microsoft-expert online service engineers can deliver network problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a wide variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2016 migration support,
SharePoint 2019 design and integration,
Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of online desktop consulting and support services such as Microsoft Windows 7 migration help, moving to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier Network Security Experts
Progent's certified CISSP, ISSAP, and CISM network security engineers offer a range of security services to improve the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to clean up quickly following a damaging breach. Security support services available from Progent include: in depth security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm attacks; setting up firewalls; establishing secure architectures for off-site and mobile communication; defending your email system against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting support to help companies of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize local resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent can provide the services of seasoned online consulting experts for contract projects that small businesses often need. Progent's rates for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows customers to complete major initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Reston Company Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk support alternatives for small and midsize businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk services are designed for small organizations who don't have the money or time to create an in-house Call Center but who want quick access to an efficient Help Desk with proficient telephone assistance as well as the available expertise to escalate complex problems to high-level engineers.
Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk Call Center or revamping your established organization, selecting or enhancing Help Desk software products to address the particular demands of your business, or providing occasional phone support personnel to work with your in-house Help Desk resources to deal with high-demand events like software migrations, major upgrades, or rolling out new business software.
Progent's Call Center team of seasoned network professionals gives your workers in Reston or anywhere in the state of Virginia instant assistance from an efficient support group with extensive experience offering phone support and remote diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk perception as a solid driver of company productivity, and Progent's policy is to fix rather than simply track technical issues.
Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group offers phone-based professional engineering support and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Word, and Office Excel. To read more information about Progent's expertise, customization, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac consultants can nurture the creative facets of Apple Mac computing by delivering remote consulting support and education in graphics, sound, and video. Progent's consultants can provide assistance in a large selection of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific projects such as capturing or digitizing audio or video or establishing an audio/video production facility.
Remote Network Monitoring Services
Progent can provide companies in Reston, or anywhere in the state of Virginia, remote computer system monitoring services powered by MS Operations Manager network monitoring and reporting, customized by Progent to fit your business so your network maintenance is proactive and automated. By detecting looming trouble spots before they expand into downtime, system monitoring can head off disruptive and costly network crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks based on a combination of platforms.
To contact Progent about urgent phone-based support with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services