For small companies in Reston or anywhere in the state of Virginia, Progent provides help for computer systems powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to companies in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and disaster recovery planning.
Progent's online technical support engineers represent exceptional value due to the fact that they have the practical experience and the advanced tools to resolve the majority of information system problems quickly. This reduces direct expenses because service calls take up fewer chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally with indirect costs by reducing or eliminating system outages and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for online support is structured to maximize the impact of your IT service dollar. Progent charges per minute for phone assistance, so you owe just for the support that you actually get. Unlike typical online support companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing eliminate situations where quick fixes manage to turn into big tabs. Progent's penchant for solving technical issues quickly results in your company saving money.
Progent's Online Support Technologies
Over the years, Progent has refined a collection of customized technologies and field-tested processes that promote the maximum level of efficiency for remote consulting and troubleshooting for small and midsize company computer networks. Progent provides secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access enables the experts of Progent's online support team to access your environment without violating network security.
Progent's proprietary technical support database system includes thorough records of all support that Progent's clients have received. Progent's team service personnel have the benefit of the history of support provided to every Progent client by any Progent engineer. This history of problems and responses is structured as a quickly exploitable internal knowledge base that allows Progent's remote support experts to communicate their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced certifications and close associations with key industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and allow fast access to manufacturers' in-house product engineers so Progent's remote consulting specialists are able to arrive at optimal solutions promptly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Reston or anywhere in Virginia or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.
Online Technical Services Provided by Progent
Progent's remote consulting professionals have advanced credentials in an extensive set of disciplines. This broad range of capability enables Progent's engineers to handle almost any problem likely to take place in a small or midsize company information system. Credentials earned by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help clients with multi-OS networks, Progent also offers the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote services provided by Progent to companies in Reston and throughout the state of Virginia include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide range of information technology such as network architecture, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified administration, and transitioning from older systems to current Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving network problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent online assistance for diagnosing problems within UNIX/Linux systems based on popular versions of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking professionals, and certifies a person's technical skills at the master level. CCIEs know how to handle the most stubborn problems associated with network planning, deployment, administration, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with workarounds or locating program updates. CCIEs represent an exceptional cost-effectiveness because their depth of experience permits them to resolve the most complex problems rapidly. In common cases, less experienced engineers can wrestle for many hours or days with the same tasks that a CCIE can dispose of in minutes.
Few service organizations make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent can provide quick telephone access to a Cisco CCIE so your company can get urgent support for severe network infrastructure issues that are hurting business efficiency but are not within the scope of your regular IT maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your environment by means of advanced on-line support technology in order to perform fast, safe, and affordable analysis and repair.
Progent's CCIEs can provide consulting for all of Cisco's top-selling family of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote service professionals offer computer system repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can help your company with a wide range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration expertise,
SharePoint 2019 design and configuration,
Microsoft Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of remote PC desktop support and troubleshooting services such as Windows 7 migration help, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISSP and ISSAP security engineers can provide a variety of system protection solutions that can enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or assist your business to clean up quickly following a damaging penetration. Security solutions available from Progent include: in depth network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious attacks; installing firewalls; building secure techniques for off-site and mobile access; guarding your email infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that utilize physical IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background providing high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent can provide the skills of world-class online consulting experts for special projects that small businesses often need. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these important fields of information technology allows customers to complete major projects economically and on time. Progent's special remote consulting solutions include:
How Your Reston Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk programs for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller businesses who lack the budget to support an in-house Call Center but who want quick communication with a dependable Help Desk Call Center with professional phone support as well as the in-depth expertise to escalate complex problems to high-level consultants.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting services can guide you in creating an effective new Help Desk Call Center or improving your current organization, evaluating or enhancing Help Desk Call Center application software to meet the special needs of your corporation, or providing occasional online staff to reinforce your in-house Help Desk team to deal with demanding events such as software transitions, mass updates, or installing brand new applications.
Progent's Help Desk team of veteran network professionals gives your computer users in Reston or anywhere in the state of Virginia rapid communication with a dependable technical support resource with years of experience delivering telephone-based support and remote repair service for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk perception as a solid enabler of company success, and Progent's target is to resolve instead of merely track technical problems.
Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts staff provides online advanced consulting expertise and training in specific business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for Microsoft business applications including CRM, Office Project, MS Word, and MS Office Excel. For more information concerning Progent's expertise, custom programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac professionals can support the artistic aspect of Macintosh computing by providing phone-based help support and education in imaging, sound, and motion video. Progent's consultants offer help in a large selection of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with specific projects such as scanning or digitizing audio/video or setting up an audio/video production facility.
Online Network Monitoring Support
Progent offers businesses in Reston, or anywhere in the state of Virginia, online network and server monitoring support based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so that your computer support is proactive and automated. By anticipating looming issues before they cause crashes, proactive monitoring can minimize inconvenient and costly network breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks based on a mix of platforms.
To contact Progent about urgent online help with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, Virginia 22314
||Alexandria, VA Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, Virginia 20190
||Reston, VA Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, Maryland 21202
||Baltimore, MD Network Support Services
||9841 Washingtonian Blvd, Suite 200
Gaithersburg, Maryland 20878
||Rockville, MD Network Support Services
||Metro Center, 1629 K St NW, Suite 300
Washington, District of Columbia 20006
||Washington DC Network Consulting Services