For small and midsize companies in Reston Virginia, Progent offers help for networks based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has delivered remote support to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE engineers for complex connectivity issues, as well as the assistance of CISSP-accredited security engineers to handle advanced security design and business continuity preparedness.
Progent's remote support services represent exceptional value because they have the practical background and the advanced technology to solve the majority of network problems rapidly. This reduces immediate costs because service calls require fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization benefits even more in incidental costs by reducing or eliminating system downtime and associated losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused management.
Progent's billing model for remote help is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged only for the services that you actually get. In contrast to many online support companies, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and simple model for pricing eliminate scenarios where speedy. minor solutions somehow turn into big invoices. Progent's penchant for handling problems efficiently translates into your business conserving money.
Progent's Remote Service Tools
Over the years, Progent has refined an array of customized technologies and field-proven processes which permit the highest level of effectiveness for online engineering help and repair for small company information networks. Progent provides secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access permits the staff of Progent's Technical Response Center to link to your system remotely without compromising network security.
Progent's proprietary service database application stores comprehensive documentation of the support that Progent's customers have received. Progent's staff consultants have access to the records of all help delivered to each customer by every engineer. This archive of anomalies and resolutions is stored as a readily exploitable internal knowledge base that enables Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level certifications and working associations with key vendors such as Cisco and Microsoft permit access to additional extensive technical support databases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to determine optimal solutions quickly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Reston Virginia or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Emergency Support.
Remote Technical Support Services Available from Progent
Progent's phone-based network support engineers offer certified skills in a comprehensive array of disciplines. This wide range of technical skills permits Progent's engineers to tackle almost any problem likely to crop up in a small or midsize business network. Certifications awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To support customers with multi-operating system networks, Progent also offers the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services available from Progent to companies in Reston include:
Special Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad range of information technology such as network infrastructure, email solutions, network and operational security, UNIX/Linux and Windows integration, virtual server technologies for server consolidation and easy administration, and migration from older applications to current MS Windows or Linux-powered environments. Progent's team-based approach to solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for troubleshooting anomalies within UNIX/Linux systems based on leading variants of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the top recognition for network consultants, and indicates an individual's network technology knowledge at the master level. Cisco qualified CCIEs know how to handle even the most difficult problems associated with network infrastructure design, deployment, maintenance, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS network management tools and coming up with alternate approaches or locating software updates. CCIEs provide excellent value since their depth of experience enables them to fix even the most difficult problems rapidly. In typical instances, less qualified service providers can struggle for hours or even days with the same problems that a Cisco CCIE can fix in a few minutes.
Few consulting organizations make CCIEs available to help small and mid-size companies. Progent offers quick phone contact with a CCIE so you can receive urgent help for complex network infrastructure issues that are hurting worker productivity but are beyond the comfort zone of your local network service group or consultant. Progent's CCIE engineers can tie into your computer system using advanced remote support technology in order to provide fast, secure, and affordable diagnosis and repair.
Progent's CCIEs can provide expertise in all of Cisco's popular family of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote service professionals can deliver computer troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can help you with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and integration,
Microsoft Skype for Business Server planning and deployment support, Lync Server management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of online PC desktop support including Windows 7 migration help, moving to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified Network Security Professionals
Progent's certified CISSP, ISSAP, and CISM network security engineers offer a range of security solutions to bolster the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your company to recover rapidly after a damaging breach. Security support services available from Progent cover in depth security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; integrating firewalls; designing safe mechanisms for remote and mobile access; defending your email system against spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help organizations of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that combine physical IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over two decades of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of seasoned online consulting professionals for contract IT projects that small companies frequently need. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows clients to execute critical projects economically and on time. Progent's special remote engineering solutions include:
How Your Reston Virginia Company Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk Call Center service options for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller companies who lack the budget to create an in-house Call Center but who need quick response from a reliable Help Desk with proficient telephone support as well as the available expertise to escalate complex tasks to high-level consultants.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can aid you in building an effective new Help Desk Call Center or enhancing your current organization, selecting or customizing Help Desk application software to handle the special demands of your corporation, or adding temporary phone support personnel to work with your existing Help Desk Call Center resources to handle high-demand events like software migrations, major upgrades, or rolling out brand new business software.
Progent's Call Center staff of seasoned information technology experts provides your workers in Reston Virginia rapid communication with a dependable network service group with extensive experience delivering telephone-based support and online repair service for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk perception as a crucial enabler of business efficiency, and Progent's goal is to solve and not merely document technical issues.
Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting Team provides online professional consulting expertise and training in specific application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Word, and MS Office Excel. To learn more information concerning Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac professionals can support the imaginative elements of Apple Mac computing by delivering remote help support and education in graphics, audio, and motion video. Progent's consultants can provide expertise in a range of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special jobs like capturing or digitizing audio/video or setting up an audio/video production facility.
Remote Network and Server Monitoring Services
Progent offers companies in Reston Virginia remote network monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your business so your network maintenance is proactive and automated. By exposing possible issues before they result in network outages, proactive monitoring can avoid inconvenient and costly network crises. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments that incorporate multiple OS platforms.
To get in touch with Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||9841 Washingtonian Blvd, Suite 200
Gaithersburg, MD 20878
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services