For small and midsize companies located in Reston or anywhere in the state of Virginia, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and disaster recovery planning.
Progent's online technical support engineers offer exceptional leverage because they have the real-world background and the sophisticated technology to resolve most network issues quickly. Efficient support lowers direct costs since solutions take up fewer chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your site. Your company saves additionally with incidental costs by reducing or avoiding system outages and associated costs due to business disruption, disgruntled clients, idle employees, and distracted management.
Progent's pricing policy for remote help is designed to maximize the impact of your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike many online service organizations, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and clean policy for pricing do away with situations where fast repairs somehow turn into large tabs. Progent's skill at disposing of problems efficiently translates into your business saving money.
Progent's Remote Technical Support Tools
Over the years, Progent has developed a collection of customized technologies and proven processes which ensure the highest degree of efficiency for remote engineering help and repair for small company IT networks. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity allows the engineers of Progent's remote service group to communicate with your company's computer system without compromising corporate security.
Progent's proprietary customer support reporting system includes extensive documentation of the support that Progent's customers have received. Progent's authorized service personnel have access to the history of support delivered to each customer by any Progent engineer. This database of problems and solutions is organized as an easily exploitable proprietary knowledge base that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves over time. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and allow priority access to vendors' in-house product engineers so Progent's online consulting specialists are able to determine optimal resolutions promptly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Reston or anywhere in Virginia or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.
Online Support Services Offered Progent
Progent's remote support experts possess advanced credentials in an extensive array of technologies. This wide range of capability permits Progent's consultants to manage virtually any emergency likely to take place in a small company network. Certifications awarded to Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with multi-OS environments, Progent also offers the skills of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online support services provided by Progent to clients in Reston and throughout the state of Virginia include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a wide array of information technology including system architecture, email solutions, system and process security, UNIX and Windows integration, VMware products for server economization and easy administration, and migration from older applications to current Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network engineers, and certifies a consultant's network technology knowledge at the expert level. Cisco CCIEs can handle even the most difficult issues occurring in network design, integration, maintenance, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS network management tools and developing workarounds or locating program updates. CCIEs provide excellent cost-effectiveness since their deep expertise allows them to find solutions for even the most difficult problems rapidly. In typical cases, less qualified consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few service providers make Cisco CCIEs accessible to assist small and mid-size businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so you can receive immediate support for complex network infrastructure problems that are lowering business productivity but are outside the experience of your regular network maintenance personnel. Progent's CCIE engineers can tie into your network by means of advanced remote troubleshooting tools to provide quick, secure, and economical analysis and remediation.
Progent's CCIEs offer consulting for all of Cisco's market leading selection of infrastructure products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, plus VPN solutions.
Authorized Windows Support
Progent's Microsoft-certified remote support experts can deliver network troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help you with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server design,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of remote PC desktop services such as Windows 7 integration, upgrading to 64-bit desktop applications, integrating Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Qualified Network Security Engineers
Progent's accredited CISSP, ISSAP, and CISM network security consultants offer a variety of system protection solutions that can bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your business to clean up rapidly following a damaging breach. Security consulting services offered by Progent cover comprehensive security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious attacks; setting up firewalls; designing secure techniques for off-site and mobile connectivity; guarding your messaging system from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting support to help businesses of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that combine local resources as well as public clouds. To help you to integrate public clouds with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small companies frequently need. Billing charges for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of computer technology enables customers to complete major initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Reston Company Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Call Center support programs for small businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are designed for small businesses who don't have the resources to assemble and manage an internal Call Center but who need fast response from a dependable Help Desk with proficient phone support plus the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a transparent supplement to your current Call Center resources. Progent's Virtual Help Desk can act as an escalation option to resolve complex computer system problems, or be available in hectic circumstances when your ordinary support engineers are too busy.
Progent's Help Desk Call Center consulting support can support you in creating an efficient new Help Desk or revamping your established organization, identifying or modifying Help Desk Call Center software to handle the special needs of your business, or adding temporary phone support staff to work with your internal Call Center group during high-demand events like software migrations, major updates, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran information technology professionals provides your clients in Reston or anywhere in the state of Virginia immediate assistance from a reliable network service resource with years of experience delivering phone help and online repair service for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center the reputation as a major enabler of business efficiency, and Progent's target is to solve instead of merely report IT problems.
Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts Team offers phone-based advanced consulting expertise and training in key business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and Excel. For more information about Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac consultants can promote the creative elements of Macintosh environments by delivering remote consulting services and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a range of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common projects such as scanning or digitizing audio or video or putting together an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide businesses in Reston, or anywhere in the state of Virginia, online network and server monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so that your IT maintenance is proactive and automated. By detecting emerging issues before they grow into downtime, proactive monitoring can avoid disruptive and expensive information system failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks that support multiple platforms.
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services