Fast and Affordable Online Help for Reston IT Networks
Immediate Online Help for Reston NetworksFor organizations in Reston or anywhere in the state of Virginia, Progent provides online help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and troubleshooting issues.

Progent's online support engineers provide excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated tools needed to solve most information system problems rapidly. Efficient support lowers direct costs because service calls accumulate minimal billable minutes. Online support also avoids the expense of sending a consultant to your office. Your organization saves additionally in indirect expenses by minimizing or eliminating system outages and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support know-how is especially important in environments that depend on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.

Progent's billing model for remote help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the services that you receive. In contrast to typical remote service companies, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and simple policy for billing do away with situations where quick solutions somehow end up as big tabs. Progent's skill at handling technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of customized tools and field-tested methodologies which permit the maximum level of effectiveness for remote help and repair for IT networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's remote service group to interface to your network without breaching network security.

Progent's proven customer support database application includes extensive histories describing the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the history of all help provided to each Progent customer by any Progent engineer. This archive of trouble tickets and repairs is stored as an easily accessible internal knowledge base that allows Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft make available other extensive technical support databases and permit quick access to manufacturers' internal engineering staff so Progent's online consulting specialists can determine optimal resolutions quickly.

Online technical services provided by Progent to customers in Reston and anywhere in the state of Virginia include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by many of the industry's leading enterprises. Progent's ProSight series of network monitoring and management services covers all critical aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows fast recovery of critical files, apps and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so all looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT programs. Billing charges for ongoing consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Help Desk programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk or revamping your established one, evaluating or modifying Help Desk software to address the special requirements of your corporation, or adding temporary phone support staff to supplement your in-house Call Center group to handle high-demand scenarios such as software migrations, major updates, or installing brand new business software.

    Progent's Help Desk team of experienced information technology consultants gives your workers in Reston or anywhere in the state of Virginia immediate communication with a reliable technical support group with years of experience delivering telephone-based consulting and online diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a key driver of company efficiency, and Progent's goal is to resolve instead of simply annotate technical issues.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based advanced engineering support and training in specific business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Reston, or anywhere in the state of Virginia, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your environment so that your computer support is proactive and automated. By detecting emerging issues before they expand into crashes, remote monitoring can avoid disruptive and expensive information system failures. Progent can also deploy system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks powered by multiple OS platforms.
How Your Reston Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Reston or throughout the state of Virginia, Progent's phone-based computer support specialists can provide effective and economical IT help the instant your business requires it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access tools to repair computer problems rapidly while eliminating the expense and lost productivity associated with on-premises service visits.

Even if your Reston office has a regular independent support technician or employs an in-house IT staff that can deal with typical network issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the availability or the experience to deal with unexpected network emergencies or particularly complex integration projects.

Benefits of Progent's IT Support for Organizations in Reston
Progent's remote network troubleshooting services enable your Reston business to enjoy the advantages of timely, world-class network support without the cost of managing a full-time IT staff. Your information system will derive added business worth by becoming increasingly reliable, productive, and secure. Benefits to your company include:

  • Seamless remote extension of your local support resources
    With most businesses in Reston or anywhere in Virginia, local network support resources, whether represented by outside consultants or an internal maintenance staff, can solve the majority of network problems. However, serious problems can spring up when your regular resources are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your usual service people. In these instances, Progent's online service professionals offer a convenient, fast, and economical solution to augment your local help and to convey valuable knowledge to improve your ability to deal with downstream issues locally.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller organizations often rely on independent freelance service providers. While freelance service people carry less internal costs than larger consulting companies and can often charge marginally less, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the absence of backup personnel may require your company to go without help during an emergency. As your network grows, system unavailability and trouble with vital applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of reserve service experts to make sure your IT system is always available.

  • Create a Solid Basis for Smooth Growth
    Organizations often start with an IT system implemented on a modest budget. Without a scalable infrastructure, band-aid repairs often get thrown on top of an unstable foundation. As a company grows, reliability and expandability problems can hinder the success of the organization. These badly built systems require careful assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a network architecture able to offer the solid foundation to meet critical business requirements and simplify downstream expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller companies need advice and technical training to navigate through an increasingly complicated array of product options capable of promoting business growth and enhancing efficiency. These companies hardly need a network consultant who is motivated to resell a specific vendor's technology. Network support and product sales can result in a scenario where the recommended solution is built around a profitable product rather than the true needs of a client. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to match technical consulting with the real needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical expertise, refined remote support tools, and familiarity with corporate IT allow offices to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry background, at the forefront of network service, performing a wide variety of IT tasks for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This ensures that you get not just world-class technical skills, but also a consultant with proven methods for applying computer knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits per minute. As a result, you are invoiced exclusively for received support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no retainer for services delivered during normal working hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast fixes so you won't be forced to permit less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation transmitted by each staff member to every customer. The discipline of detailing and organizing support records results in more efficient service and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your IT network from stressful and expensive availability losses.
How Does Our Company Begin Getting Remote Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.