Immediate Remote Technical Support for Reston Information Networks
For businesses located in Reston or anywhere in the state of Virginia, Progent provides remote help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified engineers have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the services of CISSP-accredited security experts to handle high-level security architecture and troubleshooting jobs.
Progent's remote support experts provide excellent value because they possess the real-world background and have access to the advanced tools necessary to resolve most network issues quickly. Efficient support lowers immediate expenses because service calls use up minimal chargeable minutes. Online help also eliminates the cost of sending a consultant to your office. Your company benefits additionally with incidental costs by reducing or avoiding network downtime and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced online consulting know-how is especially valuable in environments that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you pay only for the services that you actually get. In contrast to typical online service organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where quick solutions somehow end up as large tabs. Progent's skill at disposing of technical issues quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of customized technologies and field-proven methodologies that allow the highest level of effectiveness for online technical support and repair for IT systems of any size. Progent provides safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's remote service group to communicate with your system without violating corporate security.
Progent's advanced technical support database application maintains detailed documentation of the service that Progent's clients have received. Progent's staff engineers have access to the history of all help delivered to every customer by any Progent engineer. This archive of trouble tickets and repairs is organized as a quickly searchable internal database that permits Progent's online technical professionals to communicate their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's high-level accreditations and working associations with important technology companies including Cisco and Microsoft make available additional vast support databases and allow fast response from vendors' in-house product engineers so Progent's remote consulting experts are able to arrive at the most efficient solutions promptly.
Remote support services provided by Progent to customers in Reston and anywhere in the state of Virginia include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online support professionals offer computer repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server development,
Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable PC desktop services to assist your business to deploy, configure, troubleshoot, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network engineers, and indicates an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs can resolve the most difficult challenges occurring in network infrastructure design, installation, administration, compliance, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their depth of expertise permits them to resolve problems quickly. In many instances, less experienced consultants can wrestle for many hours or days with the same problems that a CCIE can fix in minutes. Progent's Cisco CCIE consultants can communicate with your network via sophisticated remote support technology in order to provide efficient, safe, and economical diagnosis and repair.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's top-selling selection of infrastructure products. Cisco networking consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch integration and support, Cisco Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Aironet Wireless Access Points engineering expertise, Cisco WiFi controllers consulting, Cisco VPN and Network Security Integration assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Qualified System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services that can strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux network against attacks or help your business to clean up rapidly following a damaging breach. Security consulting services offered by Progent include: thorough information security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm attacks; installing firewalls; building secure mechanisms for remote and mobile communication; defending your messaging infrastructure against spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting to help businesses of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that combine local IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent workflow for recovering applications and services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a wide spectrum of information technologies such as system architecture, email systems, network and process security, plus UNIX/Linux and Windows integration. For server economization and easy administration in networks that incorporate Linux and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to resolving technical problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates repair of critical problems, reduces lost productivity, and lowers service expense.
Major Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to utilize the same best-of-breed technology used by many of the world's top enterprises. The ProSight suite of network monitoring and management services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is intended to evaluate your organization's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology programs. Progent's charges for longer-term consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables customers to execute major projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Reston Company Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Help Desk service options for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who lack the resources to create an internal Help Desk but who want fast response from a reliable Help Desk with professional phone assistance as well as the expertise to escalate the most challenging tasks to advanced consultants.
Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk or enhancing your existing one, evaluating or customizing Call Center application software to meet the particular demands of your company, or providing temporary phone support personnel to reinforce your existing Help Desk Call Center resources to deal with high-demand situations like software migrations, mass updates, or installing brand new business software.
Progent's Help Desk team of seasoned network consultants provides your clients in Reston or anywhere in the state of Virginia quick access to an efficient network service resource with extensive background providing phone support and online diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk the reputation as a crucial contributor to company success, and Progent's policy is to resolve instead of just track IT problems.
- Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting staff offers remote and in-depth consulting expertise and training in special business application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, customization, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Reston, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your business so your network maintenance is proactive rather than reactive. By detecting possible trouble spots before they result in network outages, automated monitoring can minimize inconvenient and expensive information system failures. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or environments powered by a variety of platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Reston or throughout the state of Virginia, Progent's phone-based network support specialists are ready to provide expert and affordable IT help the instant your company needs it. Long experience offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve computer problems quickly while avoiding the expense and lost time associated with in-person service visits.
Even if your Reston business deals with a local freelance consultant or employs a full time IT staff that know how to deal with ordinary computer issues, Progentís Microsoft certified consultants are available to provide an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the time or the knowledge to handle sudden system crises or particularly complex integration problems.
Details of Progent's Online Computer Services for Reston
Progent's phone help, remote repair, network security expertise, and system management services offer offices in Reston or throughout the state of Virginia the greatest leverage for your support budget. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk Call Center support and system management, Progent's professionals can deliver your organization world class network support while permitting you to avoid the expense and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to companies in Reston and is also ideal for customers in geographic areas of Virginia that lack consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a wide range of Microsoft support tools, service information, and on-going training.
- Per Minute Billing to Minimize Costs
Progent offers online help on a minute-by-minute billing plan, so you are billed only for the services you use. Progent requires no minimum charge for online support and imposes no monthly subscription fee for services provided during regular business hours. This protects you from facing big invoices for simple fixes.
- Availability of Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide the services of authorized specialists who have experience in designing, implementing, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's basic support services consist of system integration, Microsoft Exchange Server consulting, system security planning, and Help Desk Call Center support. Progent's Experts group offers world-class consulting support for critical application areas. Support available from the Application Experts staff includes:
Dynamics GP Support and Programming
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Training
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL Project Management and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a full service centralized resource for IT generalists and specialists, Progent can deliver fast, affordable, and thorough information technology solutions that fit the special requirements of your business.
- Advanced Remote Connectivity Tools
Secure remote access permits Progent's service professionals to observe exactly what your customers see. This makes it easier to produce quick solutions to problems that could otherwise demand a costly personal visit. Cutting-edge remote access tools and experienced technicians combine to allow Progent to repair most IT issues quickly and economically. Progent is a pioneer in offsite support and remote network monitoring.
- Compatibility with Leading VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Support for High System Availability
For businesses with vital applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-conscious offices whose workers require immediate recourse to a Help Desk service with effective phone support and complete escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT expertise, fine tuned remote support tools, and understanding of corporate IT enable businesses to avoid the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Start Receiving Online Technical Support from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 support, Windows 2003 upgrades, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site visits per minute. As a result, you are invoiced exclusively for received services. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization fee and requires no retainer for support services delivered during normal working hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast solutions so you will not be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Companies who utilize trusted freelance consultants or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.