Fast and Affordable Online Troubleshooting for Reston Computer Systems
For companies located in Reston or anywhere in Virginia, Progent provides online help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve complex infrastructure issues, as well as the services of CISSP-certified cybersecurity consultants to handle high-level security architecture and diagnostic jobs.
Progent's online technical support experts provide exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated technology needed to solve most network problems rapidly. This reduces direct expenses because service calls accumulate minimal billable minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company benefits even more with indirect costs by reducing or avoiding system downtime and related losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support expertise is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.
Progent's billing model for online help is designed to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. Unlike many remote support firms, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and simple model for billing avoid situations where speedy. minor solutions somehow end up as substantial invoices. Progent's penchant for solving technical issues quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized technologies and field-proven processes that promote the highest degree of efficiency for online technical support and repair for IT systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's online support team to communicate with your environment without compromising system security.
Progent's sophisticated customer support reporting application includes thorough documentation for the service that Progent's clients have received. Progent's team consultants have access to the details of assistance provided to each client by any consultant. This history of issues and responses is organized as a conveniently exploitable support database that allows Progent's online technical experts to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft open up other extensive technical databases and allow fast access to manufacturers' in-house support staff with the result that Progent's online service experts can determine the most efficient resolutions in the least time.
Remote services offered by Progent to companies in Reston and anywhere in the state of Virginia include:
Authorized Windows Expertise
Progent's Microsoft-premier remote support professionals offer computer repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment support, Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop support services to help you business to install, integrate, repair, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services include offering Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for networking professionals, and certifies a person's technical knowledge at the master level. CCIEs can resolve the most difficult problems occurring in network infrastructure design, deployment, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with IOS Software network administration tools and coming up with workarounds or identifying software updates. CCIEs provide excellent value because their broad experience enables them to solve problems quickly. In many cases, less qualified service providers can struggle for hours or even days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your network via sophisticated on-line troubleshooting technology in order to provide efficient, secure, and economical analysis and remediation.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||9841 Washingtonian Blvd, Suite 200
Gaithersburg, MD 20878
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading family of networking devices. Cisco infrastructure consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Catalyst switch consulting and support, Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Access Points deployment expertise, Cisco wireless controllers consulting, Cisco VPN and Security Integration help, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection services that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help you to clean up rapidly following a damaging penetration. Security solutions offered by Progent include: in depth information security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm attacks; setting up firewalls; establishing secure architectures for off-site and mobile communication; defending your email infrastructure against spam and DHA attacks; and instituting 24x7 network monitoring.
Progent offers advanced online support to help companies of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize local resources as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for recovering applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that deliver high availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to cover a broad spectrum of information technologies including system architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in environments that include Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from older systems to Windows or Linux-powered environments. Progent's team-based approach to resolving technical problems enables quick escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency remote help diagnosing anomalies affecting UNIX/Linux networks based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's top corporations. Progent's ProSight series of network monitoring and management services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so any looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Reston Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Call Center consulting expertise can assist you in creating an effective new Call Center or improving your existing organization, selecting or modifying Call Center software to handle the unique needs of your business, or providing occasional online staff to reinforce your in-house Call Center resources during high-demand scenarios like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center team of veteran network experts provides your customers in Reston or anywhere in the state of Virginia rapid assistance from an effective network service resource with extensive experience providing telephone-based support and remote troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk the reputation as a key driver of business success, and Progent's policy is to fix instead of merely document network issues.
- Applications Services: Training, Customization, and Integration
Progent's Applications Experts Team can supply online and in-depth engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and training for Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's expertise, custom development, and education offerings, visit Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Reston, or anywhere in the state of Virginia, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM for your business so your network support is proactive rather than reactive. By exposing potential problems before they result in downtime, system monitoring can minimize inconvenient and costly service crises. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that incorporate a combination of operating systems.
To get in touch with Progent about emergency remote expertise with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Reston or anywhere in the state of Virginia, Progent's phone-based network support specialists can deliver professional and cost-effective system help whenever your organization has to have it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to solve IT problems quickly while eliminating the cost and lost productivity associated with on-site support visits.
Even if your Reston business works with a regular freelance consultant or employs an in-house organization that know how to deal with day-to-day computer problems, Progentís Microsoft certified consultants can still offer an easy and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the time or the experience to deal with unexpected network crises or particularly complex integration projects.
Features of Progent's Online Network Services for Reston
Progent's phone support, remote repair, network security expertise, and system management services offer companies in Reston or anywhere in the state of Virginia the greatest leverage for your support investment. Whether you need one-time phone help and Internet-based troubleshooting or ongoing Help Desk services and system management, Progent's professionals can provide your business world class IT support while permitting you to eliminate the expense and administration overhead of maintaining a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Reston and is also ideal for networks in geographic regions of Virginia that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a wide range of Microsoft support tools, technical databases, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent provides remote support on a by-the-minute billing plan, so you pay only for the support you use. Progent requires no minimum charge for phone help and requires no monthly retainer for services delivered during normal business hours. This saves you from facing big bills for simple repairs.
- Access to Cisco Network Architecture Specialists
Progent's registered experts for Cisco can provide help from on-staff specialists with skill in planning, implementing, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's basic consulting offerings include technology integration, MS Exchange Server expertise, system security design, and Help Desk Co-management services. Progent's Application Experts Team can provide in-depth consulting support in critical application areas. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project and Project Online Training
Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Application Development
MySQL Management Support and Application Design
Apple Macintosh Support
Amazon Marketplace Web Service Software Design and Programming
By providing a convenient centralized resource for IT generalists and application experts, Progent can tailor fast, inexpensive, and thorough information technology solutions that align with the specific needs of your business.
- Advanced Online Access Software
Protected remote connectivity permits Progent's support professionals to see precisely what your customers see. This makes it possible to produce fast fixes to issues that could otherwise require an expensive onsite service call. Sophisticated online connectivity software and experienced engineers combine to allow Progent to resolve most network issues rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated network monitoring.
- Compatibility with Leading VPN Products
Progent can provide safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Service for High Network Uptime
For companies with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-constrained businesses whose clients require immediate access to a Help Desk service with expert telephone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical knowledge, refined remote support tools, and understanding of corporate IT allow companies to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does My Business Start Getting Online Network Help from Progent?
- In-depth Expertise in Microsoft's Complete Range of Server Platforms
Progent offers in-depth support for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 upgrades, Windows 2003 Server maintenance, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises help by the minute. As a result, you are billed exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you will not be forced to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their scope, Progent is able to focus on offering high-value services where Progent has little competition. Companies who utilize trusted freelance consultants or who employ internal support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, protected, and efficient.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, system monitoring can save your information network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.