Immediate Online Troubleshooting for Reston Computer Systems
For companies located in Reston or anywhere in the state of Virginia, Progent offers online help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging networking issues, plus the services of CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's remote support experts offer excellent value due to the fact that they possess the practical experience and are equipped with the advanced technology required to solve the majority of network issues rapidly. Efficient support lowers direct expenses because service calls use up fewer chargeable minutes. Remote support also eliminates the cost of sending a consultant to your office. Your company benefits additionally in incidental expenses by reducing or eliminating system downtime and related costs resulting from business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive remote technical support experience is especially important for businesses that depend on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.
Progent's pricing model for remote support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike typical remote service organizations, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing do away with situations where speedy. minor repairs somehow end up as large bills. Progent's skill at disposing of problems quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of customized technologies and field-proven processes that permit the maximum level of efficiency for online help and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to interface to your company's computer system remotely without breaching network security.
Progent's advanced customer support database system keeps extensive records for the service that Progent's customers have received. Progent's staff service personnel have the benefit of the history of support delivered to every customer by every engineer. This archive of problems and fixes is organized as a conveniently exploitable internal knowledge base that allows Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with important technology companies such as Cisco and Microsoft make available additional vast support knowledge bases and allow fast access to vendors' in-house product engineers so Progent's online service experts can determine optimal resolutions quickly.
Remote services provided by Progent to companies in Reston and anywhere in the state of Virginia include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online service engineers offer computer system troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration consulting services, Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop support services to help your business to install, integrate, troubleshoot, and manage workstations and laptops powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest accreditation for network professionals, and validates an individual's networking knowledge at the master level. Cisco CCIEs know how to deal with even the most challenging challenges surrounding network design, deployment, administration, compliance, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management tools and coming up with alternate approaches or identifying program updates. CCIEs provide exceptional cost-effectiveness since their depth of experience permits them to resolve problems quickly. In typical instances, less seasoned consultants can struggle for hours or days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can communicate with your environment using advanced remote support technology to provide efficient, safe, and economical diagnosis and repair.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, Virginia 22314
||Alexandria, VA Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, Virginia 20190
||Reston, VA Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, Maryland 21202
||Baltimore, MD Network Support Services
||9841 Washingtonian Blvd, Suite 200
Gaithersburg, Maryland 20878
||Rockville, MD Network Support Services
||Metro Center, 1629 K St NW, Suite 300
Washington, District of Columbia 20006
||Washington DC Network Consulting Services
Progent's Cisco-qualified CCIEs offer help for the complete line of Cisco's top-selling selection of connectivity devices by delivering consulting services that include:
CISM and CISSP Premier System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a range of security services that can enhance the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help your company to recuperate rapidly following a damaging breach. Security support services available from Progent include: comprehensive network security and compliance evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick recovery from virus and worm assaults; setting up firewalls; establishing safe mechanisms for remote and mobile connectivity; defending your email system against spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent can provide expert remote support services to help organizations of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that utilize local resources along with public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent process for recovering applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can produce reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to cover a broad range of computer technologies such as system architecture, messaging solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in networks that combine Linux with Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Windows or Linux-powered solutions. Progent's group-oriented approach to solving network issues enables fast escalation, when required, to engineers with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent remote help diagnosing anomalies within UNIX/Linux systems powered by popular variants of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by some of the industry's top enterprises. The ProSight series of network management outsourcing services covers all critical areas of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your Progent consultant so any looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Billing charges for ongoing consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables clients to complete major initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Reston Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Call Center service options for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk team of experienced network experts provides your workers in Reston or anywhere in the state of Virginia quick contact with a reliable network service resource with extensive experience delivering telephone-based support and remote diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk recognition as a major driver of company efficiency, and Progent's goal is to resolve rather than simply document IT problems.
- Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Group can supply online advanced engineering support and training in key application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and education for Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, programming, and education offerings, go to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers companies in Reston, or anywhere in the state of Virginia, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so that your computer maintenance is proactive and automated. By anticipating possible trouble spots before they expand into full-scale emergencies, remote monitoring can avoid disruptive and expensive network breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or environments powered by a variety of OS platforms.
To contact Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Reston or anywhere in the state of Virginia, Progent's online computer support engineers can provide professional and cost-effective IT help the moment your organization has to have it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote access technology to fix computer problems rapidly while eliminating the expense and lost productivity that comes with in-person support calls.
Even if your Reston office has a regular freelance support technician or maintains a full time organization that can handle ordinary network issues, Progentís Microsoft certified engineers can offer a convenient and transparent virtual expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the knowledge to handle sudden system crises or particularly complicated integration projects.
Details of Progent's Online Network Services for Reston
Progent's phone support, Internet-based repair, system security expertise, and network administration services give offices in Reston or throughout the state of Virginia unparalleled leverage for your support budget. Whether you need occasional telephone support and Internet-based troubleshooting or full-time Help Desk support and system administration, Progent's experts can deliver your organization enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a full-service internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Reston and is also ideal for networks in geographic regions of Virginia that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a wide selection of Microsoft support tools, service databases, and continuing education.
- By the Minute Rates to Reduce Expenses
Progent offers online help on a per-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for online service and asks for no ongoing retainer for services provided during normal business hours. This protects you from facing big bills for quick fixes.
- Access to Cisco Certified Network Design Specialists
Progent's certified experts for Cisco can provide the services of authorized specialists who have experience in planning, deploying, and supporting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's core support offerings consist of system integration, MS Exchange expertise, network security design, and Help Desk sharing services. Progent's Application Experts Team can provide world-class consulting support in specific application areas. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
Microsoft Project and Project Online Training
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Database Administration and Software Development
MySQL Management Support and Application Programming
Apple Mac Integration
Amazon MWS Application Development
By providing a full service centralized source for network generalists and specialists, Progent is able to deliver fast, affordable, and thorough IT solutions that fit the specific requirements of your company.
- Sophisticated Online Connectivity Software
Protected remote connectivity permits Progent's service professionals to see exactly what your users see. This makes it easier to find quick solutions to issues that might otherwise require a costly onsite service call. Effective online access software and expert engineers together allow Progent to repair most IT issues rapidly and economically. Progent is a pioneer in online troubleshooting and automated system tracking.
- Compatibility with Leading VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Support for Maximum System Availability
For companies with mission-critical applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-conscious companies whose clients need immediate access to a Help Desk service with expert phone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT expertise, refined support software, and understanding of enterprise networking enable offices to avoid the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Full Family of Servers
Progent can provide world-class support for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 R2 migration, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 Server deployment, MS Exchange 2016 migration, Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person help by the minute. As a result, you are billed exclusively for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no retainer for services provided during normal working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you will not be tempted to allow minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who offer minimal documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by every consultant to each client. The practice of documenting and archiving service records results in more efficient support and avoids a slew of typical problems such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide round-the-clock remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.