Fast and Affordable Online Troubleshooting for Reston Virginia Computer Systems
For organizations in Reston Virginia, Progent provides online help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle challenging infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting issues.
Progent's remote support engineers offer exceptional value due to the fact that they possess the real-world background and have access to the sophisticated tools needed to solve most information system problems quickly. This reduces immediate expenses since service calls use up fewer billable minutes. Online support also avoids the expense of sending an engineer to your location. Your organization benefits additionally with incidental costs by minimizing or avoiding system downtime and related losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support know-how is especially valuable in environments that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's billing policy for online support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you are billed exclusively for the services that you receive. Unlike typical remote support companies, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and simple model for pricing prevent situations where fast repairs manage to turn into large invoices. Progent's penchant for handling technical issues efficiently means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized technologies and field-tested methodologies which ensure the maximum degree of efficiency for online consulting and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's remote service group to link to your company's network without violating corporate security.
Progent's advanced technical support reporting system keeps thorough documentation for all support that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of support delivered to every client by every Progent engineer. This archive of anomalies and repairs is structured as a conveniently searchable proprietary database that permits Progent's remote support professionals to communicate their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's advanced certifications and working associations with important industry leaders including Cisco and Microsoft make available additional vast technical support databases and allow fast response from vendors' internal support staff with the result that Progent's remote service specialists are able to determine optimal solutions in the least time.
Online services offered by Progent to businesses in Reston Virginia include:
Certified Windows Expertise
Progent's Microsoft-expert remote service experts can provide network problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams configuration help, Skype for Business planning and deployment support, Microsoft Lync Server integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop consulting and support services to assist your business to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and certifies a person's networking skills at the expert level. Cisco CCIEs know how to resolve even the most stubborn challenges occurring in network planning, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software patches. CCIEs are an exceptional value because their depth of experience allows them to fix problems quickly. In many cases, less seasoned consultants can struggle for many hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE support experts can communicate with your network via state-of-the-art on-line troubleshooting tools in order to perform quick, safe, and economical analysis and repair.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling selection of connectivity appliances. Cisco infrastructure consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Access Points planning and integration services, Cisco WiFi controllers consulting, Cisco VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions to improve the immunity of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist your business to recover quickly following a damaging breach. Security solutions offered by Progent cover thorough network security and compliance audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm assaults; configuring firewalls; designing secure techniques for remote and mobile access; securing your messaging system against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Progent offers expert online support to help organizations of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that utilize physical IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable process for recovering services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a wide range of computer technologies including system infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy management in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from older systems to MS Windows or Linux solutions. Progent's team-based methodology for solving network issues enables fast escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based help resolving anomalies within UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and mid-size organizations to benefit from the same advanced technology used by many of the industry's top corporations. The ProSight portfolio of outsourced network management services covers all key areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Progent's charges for ongoing consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to complete critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Reston Company Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk service offerings for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís Help Desk sharing services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk team of seasoned information technology professionals provides your customers in Reston Virginia quick access to a reliable technical support resource with extensive background offering telephone-based help and online repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial enabler of business productivity, and Progent's intent is to resolve rather than simply document network issues.
- Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting Team provides online and in-depth consulting support and education in specific business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Reston Virginia online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your business so that your IT support is proactive and automated. By uncovering emerging issues before they cause full-scale emergencies, automated monitoring can head off inconvenient and expensive network crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks that incorporate multiple operating systems.
To get in touch with Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Reston Virginia, Progent's online network support specialists can provide expert and economical IT help the instant your organization requires it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online access technology to repair computer problems quickly while avoiding the expense and lost time that comes with in-person service visits.
Even if your Reston company works with a regular independent consultant or maintains an in-house organization that know how to deal with common computer problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to deal with unexpected system crises or particularly complicated integration projects.
Advantages of Progent's IT Support for Offices in Reston Virginia
Progent's remote technical help services enable your Reston organization to realize the advantages of on-call, enterprise-grade IT support without the cost of managing a full-time IT organization. Your network will acquire added business value by becoming more reliable, efficient, and protected. Benefits to your company include:
- Seamless remote expansion of your on-site support resources
With most organizations in Reston Virginia, nearby network service providers, whether consisting of independent consultants or an in-house IT staff, can solve typical technical problems. However, IT crises may occur when your regular resources are too busy or absent, and some trouble may involve IT products that is unfamiliar to your onsite support technicians. In these situations, Progent's online support professionals offer an easy, quick, and economical way to supplement your regular resources and to pass on valuable knowledge to increase your ability to handle future problems locally.
- Reduced Reliance on Individual Service Providers
For network maintenance, smaller organizations commonly rely on independent freelance consultants. While independent consultants carry smaller overhead than larger support organizations and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the lack of fallback personnel may require your business to go without assistance during an emergency. As your business expands, network unavailability and problems with vital software are more expensive. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of backup service experts to insure your network is always available.
- Create a Scalable Basis for Smooth Growth
Businesses typically start with an information architecture created on a modest budget. Without a scalable framework, band-aid repairs can get piled on top of an unstable foundation. When a network grows, reliability and expandability issues can hinder the success of the business. Such badly built environments need careful assessment, smart strategic planning, and extensive technical expertise to upgrade to a network infrastructure able to deliver the solid foundation to handle vital business demands and simplify future expansion.
- Work with Solution Providers Rather Than Technology Sellers
Smaller businesses require advice and technical training to navigate through an increasingly complex array of product options capable of promoting business growth and enhancing efficiency. Businesses hardly need a network engineer who is motivated to sell a certain vendor's products. IT consulting and product sales can result in a situation where the proposed
solution is designed around a profitable technology instead of the genuine requirements of a client. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to align technical expertise with the real needs of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT knowledge, refined support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Start Getting Remote Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, at the forefront of network support, executing a broad variety of IT tasks for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This ensures that you get not only world-class IT capability, but also a support engineer with proven methods for applying technical knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site help per minute. As a result, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer for services delivered during normal working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you won't be tempted to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Businesses who work with familiar independent service providers or who employ in-house IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, protected, and productive.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can save your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.