Immediate Remote Technical Support for Reston Computer Networks
Fast Remote Support for Reston SystemsFor organizations in Reston or anywhere in Virginia, Progent provides remote help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the services of CISSP-accredited security consultants to handle advanced security design and diagnostic jobs.

Progent's online technical support engineers offer excellent leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools necessary to resolve the majority of information system issues quickly. Efficient support lowers immediate costs since solutions accumulate fewer billable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your organization benefits even more in incidental costs by minimizing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting know-how is especially important for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for remote support is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike many remote service companies, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate situations where quick fixes somehow end up as substantial tabs. Progent's penchant for dealing with technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies that allow the highest degree of efficiency for online help and troubleshooting for IT networks of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's remote service group to access your company's environment remotely without breaching corporate security.

Progent's advanced technical support database application maintains detailed histories of all support that Progent's customers have been provided. Progent's team consultants have the benefit of the history of assistance provided to every client by any Progent engineer. This database of issues and repairs is stored as an easily exploitable support knowledge base that enables Progent's online support engineers to communicate their experiences company-wide to make sure that the quality of Progent's support improves over time. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and permit quick response from manufacturers' internal support staff so Progent's remote consulting experts are able to determine optimal resolutions quickly.

Remote technical services provided by Progent to companies in Reston and anywhere in the state of Virginia include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight series of network monitoring and management services addresses all critical areas of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to deliver centralized control and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology programs. Billing rates for ongoing consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology allows clients to execute critical projects economically and on time. Progent's project-based online consulting solutions include:

  • Call Center Support
    Progent's Call Center service options for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for companies who don't have the budget to support an internal Help Desk Call Center but who want quick access to a dependable Help Desk with professional telephone assistance plus the ability to escalate complex problems to high-level engineers.

    Progentís Virtual Call Center is designed for larger businesses and acts as a seamless addition to your established Call Center staff. Progent's Virtual Help Desk Call Center can act as a an escalation resource to handle complex network problems, or be ready in those instances when your other service providers are too busy.

    Progent's Call Center team of seasoned network consultants provides your computer users in Reston or anywhere in the state of Virginia fast access to a large network service group with substantial background providing phone consulting and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center recognition as a major contributor to business success, and Progent's goal is to resolve rather than just track IT problems.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting Group provides remote advanced engineering expertise and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, customization, and education services, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Reston, or anywhere in the state of Virginia, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your environment so your network maintenance is proactive and automated. By spotting potential issues before they cause full-scale emergencies, automated monitoring can minimize stressful and costly service failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or environments powered by a mix of platforms.
How Your Reston Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Reston or throughout the state of Virginia, Progent's phone-based network support specialists can provide professional and affordable IT help whenever your company needs it. Long experience offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to solve network problems rapidly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Reston company has a regular freelance consultant or employs a full time organization that know how to handle day-to-day computer issues, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either lack the time or the expertise to address sudden system emergencies or especially complicated integration problems.

Advantages of Progent's Network Help for Offices in Reston
Progent's remote technical help services enable your Reston organization to have the advantages of on-call, expert network support without the cost of maintaining an in-house IT staff. Your information system will acquire greater business worth by becoming increasingly available, productive, and protected. Benefits to your business include:

  • Convenient remote extension of your on-site IT resources
    With most offices in Reston or anywhere in Virginia, local network support providers, whether represented by outside consultants or an internal maintenance staff, can deal with the majority of technical problems. On the other hand, serious problems may strike when your regular support personnel are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your usual service technicians. In these cases, Progent's on-call service professionals provide an easy, quick, and economical way to augment your local resources and to pass on valuable information to improve your capability to handle downstream issues in-house.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller companies commonly rely on individual freelance service providers. Although independent service people have less overhead than big consulting firms and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the lack of backup personnel may force your company to go without help during an IT crisis. As your network grows, network downtime and problems with vital software become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a reliable source of backup support experts to make sure your IT system stays up and running.

  • Create a Solid Basis for Seamless Expansion
    Organizations typically begin with an information system implemented on a modest budget. Without a robust framework, band-aid repairs can get piled onto a shaky foundation. When a company grows, reliability and scalability issues can hinder the productivity of the business. These badly designed environments require careful analysis, intelligent long-term planning, and extensive IT knowledge to upgrade to a network infrastructure that can provide the solid foundation to meet current business requirements and simplify future growth.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller companies need advice and technical education to navigate through an ever more complex array of product options capable of accelerating business success and enhancing productivity. Businesses do not need a computer engineer who is attempting to sell a certain vendor's technology. IT support and product selling can result in a situation where the proposed solution is designed around a profitable technology instead of the true needs of a client. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to align IT expertise with the real needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT experience, refined support software, and understanding of enterprise networking enable offices to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional experience, at the forefront of network support, executing a wide range of IT projects for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This ensures that you get not only expert IT capability, but also a consultant with field-tested approaches for applying computer knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises help by the minute. As a result, you are billed exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for services delivered during regular business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you won't be tempted to allow simple problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small service organizations who provide minimal documentation or details of services performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support reports sent by each staff member to every customer. The discipline of documenting and archiving service records allows more effective support and avoids a variety of common problems such as when a support client is effectively held captive to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, system monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.