For business computer networks located throughout the state of Rhode Island, Progent's Microsoft certified engineers can provide phone assistance and remote troubleshooting to repair your computer system issues fast and affordably. Progent has acquired top-notch expertise, software utilities, and support knowledge bases to troubleshoot and repair IT problems without the high cost and time delays normally associated with onsite technical service dispatches.

If your Rhode Island company is located outside of the larger metropolitan areas such as Providence, Warwick, or Cranston, your nearby network systems support options may be limited in expertise, or not available during an emergency. This can result in a network environment that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progentís staff of network professionals average more than 12 years of real-world industry experience, in the trenches of network support, performing a wide variety of technical tasks for a extensive range of clients. This means you obtain not only the technical expertise needed for the task, but a professional with demonstrated methods for applying those skills to assist with affordable network solutions.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering along with replication to provide fast, zero data loss disaster recovery (DR) between datacenters that are as far as 300km apart. Progent can provide online or on-premises access to a NetApp MetroCluster expert who can assist you to plan, deploy, administer, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that aligns with your technical requirements and IT budget. Progent can ensure you follow leading practices for installing your MetroCluster solution by delivering help with tasks such as assigning disk pools and shelf IDs, determining aggregate layout, provisioning volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker, designing a configuration replication network between your peered clusters, and testing your disaster recovery system to verify adherence with industry standards and regulatory mandates.

Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Consulting
Cisco Unified Communications Manager (CUCM or Unified CM), formerly named CallManager, functions as the core of Cisco's collaboration portfolio. Unified CM and Unified CM Express provide an advanced IP-PBX by integrating closely with applications that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's CCIE-certified CUCM and CallManager consultants can assist with any aspect of Unified Communications Manager setup and debugging in areas such as integrating Voice over IP phones and desktop video phones, designing dial plans, integrating SIP trunks and CUBE internetworking, deploying ISR routers with CUBE networking support, designing UCS server clustering systems for survivability, and integration with Exchange Server and Skype for Business.

ProSight LAN Watch Server and Desktop Remote Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network. Read about the entire ProSight series of value-priced network management outsourcing services for small and mid-size businesses.

CRISC-certified Risk Management Consultants
The Certified in Risk and Information Systems Control (CRISC) program was initiated by ISACA to validate an IT professional's skills to design, implement, and support IS control mechanisms to reduce network risk. Progent offers the expertise of a CRISC-certified risk management expert to assist your company to create and carry out a risk management plan based on leading practices promoted by CRISC and crafted to match your organization's risk tolerance, business goals, and IT budget.

Remote Support for Microsoft and Cisco-based Networking Environments
Progentís Technical Response Center offers world-class online technical support for Windows and Cisco-based networks anywhere in the United States. Progent's certified professionals have the knowledge and experience to help you to analyze and resolve difficult network problems quickly and cost effectively. The breadth of information technology expertise offered by Progent's staff of engineers makes it possible to escalate even the toughest issues to the right specialists as required. Whether you require occasional phone support and remote repair or ongoing access to a Helpdesk Technical Response Center, Progent's experts can provide your company with enterprise-level support without the high cost and management overhead of running a big in-house IT organization.

CISSP-certified Cybersecurity Consultants
Progent's CISSP-certified cybersecurity experts can assist businesses of any size with any facet of information system security. Progent can create cost-effective cybersecurity solutions that protect a small business against modern threats or Progent can design, configure, and manage a comprehensive security strategy for hybrid enterprise networks that accommodate local, online, and mobile users accessing network resources distributed across a mix of physical datacenters and various clouds.

Cisco WiFi Controller Integration and Support Consultants
Progent's Cisco Wi-Fi controller experts can assist your business to deploy Cisco wireless LAN controllers to manage and monitor wireless networks of all sizes. Progent can help you to maintain and troubleshoot your existing Cisco Wi-Fi solution or carry out an efficient upgrade to Cisco's latest Wi-Fi controller technology. Progent can provide support for both physical and software-only Wi-Fi controllers and can assist you to determine which version is appropriare for your Wi-Fi environment. For Wave 2 wireless controller appliances from Cisco, Progent offers Cisco 3504 Wi-Fi controller expertise, Cisco 5520 Wi-Fi controller consulting, and Cisco 8540 wireless controller support.

Cisco Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, a seamless expansion of Unified Communications Manager (CUCM), is a converged voice messaging solution that facilitates collaboration by offering flexible set of alternatives for retrieving calls and messages within an environment that is simple to deploy and manage. Unity Connection allows you to read and manage your voicemail messages from your Exchange inbox, web browser, Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Express (CUE), available in certain Cisco ISR routers, offers cost-effective voicemail, integrated messaging, IVR, and greeting services for small to mid-size businesses (SMBs) and corporate satellite locations with as many as 500 users. Progent's Cisco-certified CCIE network consulting experts can provide Unity Connection and Unity Express (CUE) configuration and troubleshooting support to make sure your voice messaging solution gives you significant competitive value.

Planning and Support Expertise for System Center 2016 Operations Manager
System Center 2016 Operations Manager (SCOM 2016) is designed to promote consistent performance and dependable availability for critical applications by providing centralized, cross-platform monitoring of physical and virtual infrastructure deployed throughout local systems and private and public clouds. Progent's consulting group can provide advanced online and onsite support to help businesses of any size to design, implement, optimize, enhance and troubleshoot Operations Manager 2016 deployments. Progent's SCOM 2016 consulting experts can help you to migrate to SCOM 2016 from older versions of Operations Manager or from other monitoring platforms, or combine a variety of monitoring systems into a unified IT management solution. Progent can also show you how to expand your Operations Manager 2016 environment to incorporate resources based in public clouds by delivering Microsoft Azure integration and Amazon AWS hybrid cloud solutions.

Spam and Virus Filtering Services and Email Encryption
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to deliver web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's complete ProSight line of affordable managed services for small and medium-size organizations.

Barracuda Backup Cloud and Offsite Backup and Disaster Recovery
Barracuda Backup is a low-cost, subscription backup/restore service for small and medium-size organizations. A Barracuda Backup solution can incorporate a custom-designed physical appliance manufactured by Barracuda or a virtual appliance with comparable functionality but which uses your existing storage hardware. Barracuda Backup protects vital business data generated locally, at one or more remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a wide array of consulting support services to assist you to design, configure, operate and troubleshoot a backup and disaster recovery system built on Barracuda technology. For additional information, see Barracuda Backup and disaster recovery consultants.

Progent's Consulting and Training Support for Office Word and Microsoft Office 365 Word
Progent's certified Office Word and Office 365 Word experts can provide a broad selection of affordable online consulting services to help your organization to maintain your existing Microsoft Office Word solution or assist you to upgrade to a current release of Office Word. Services offered by Progent's experts include VBA programming, isolating and fixing compatibility issues between different versions of Office Word, integrating Office Word with different Office applications such as Excel and Outlook or with 3rd-party platforms and add-ons,network enhancements for dependable. reliable cloud access, security consulting, and smart phone and tablet synchronization, and remote Office Word training classes tailored for individuals or groups.

Talk to a Progent Network Support Expert
To see how to access a Progent computer support expert for online or on-premises help in , phone 1-800-993-9400 or go to Remote Computer Support.