If your company computer network is in the state of Rhode Island you can have quick online contact with a UNIX, Linux, Sun Solaris, Mac OS X or Cisco CCIE support specialist to fix the toughest problems involving your network. Progent retains one of the largest teams of UNIX, Linux, Solaris, Apple Mac OS X and Cisco CCIE support professionals accessible by phone of any nationwide support firm in the United States. Rates are competitive, billing is by the minute, sign-up is quick, and service is world class.
If your Rhode Island small business is away from more populated urban neighborhoods including Providence, Warwick, or Cranston, support from UNIX or Cisco CCIE engineers is often problematic when you have an urgent situation. This can result in a drop in productivity for your business, angry clients, idle workers, and defocused executives. By utilizing Progent's online services, you can get in touch with a Certified engineer who can deliver help when you require it to get your system on line.
Since Progent bills for telephone-based support by the minute, your business owes only for services delivered. Progent imposes no startup fee. Many remote service companies apply significant minimum fees or bill for each quarter hour or longer. Progent's small granularity and straightforward pricing model do away with big invoices for quick fixes.
If your Rhode Island company needs technical help for UNIX, Linux, Solaris, macOS and OS X or Cisco technology, visit Progent's online help, phone 866-776-4368, or see Contact Progent.
Why is Progent's Remote Support Program Special?
Progent's seasoned team of online support professionals offers a broad range of world-class computer skills. This allows Progent's online service specialists to resolve the most complex network trouble faster than is feasible with typical third-party support firms or with the internal support resources usually found in small or mid-size businesses. Progent has developed the technology and skills to fix technical issues efficiently in a wide variety of computer configurations that feature mixtures of UNIX/Linux, Solaris, macOS and OS X, Microsoft Windows, and Cisco products. (Refer to Progent's client testimonials.)
Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and CISCO CCIE service specialists have earned professional credentials including Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's remote service engineers also hold a variety of high-level Cisco certifications including Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Professional.
To assist companies that maintain environments featuring a combination of UNIX/Linux, Apple macOS and OS X, and Microsoft Windows technology, Progent's remote service group offers the services of engineers have earned important Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). For delivering company-wide security expertise, Progent offers phone-based contact with engineers who have earned a variety of security certifications such as Certified Information Security Manager (CISM) consultants, CISSP specialists, and ISSAP engineers. The scope of Progent's expertise coupled with Progent's group approach to repairing technical problems allows service escalation, if needed, to specialists with sufficient competence to resolve particularly intractable jobs. This speeds up resolutions of emergency problems, avoids system downtime, and minimizes technical support bills.
For businesses throughout Rhode Island, Progent allows virtually instant remote communication with a UNIX/Linux, Solaris, Apple macOS or OS X engineer for urgent expertise to repair information system issues that are damaging productivity and are outside the scope of your in-house IT support resources. Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and Cisco CCIE-Premier network experts can connect to your network by means of the latest remote support utilities that allow them to provide rapid and affordable analysis and resolution of serious network problems.
Troubleshooting Services Progent's Online Support Specialists Can Offer Your Rhode Island Business
Progent's network engineers are qualified to deliver advanced support for a comprehensive set of UNIX/Linux, Apple, Cisco, and Microsoft Windows technologies such as:
Online Troubleshooting and Consulting for UNIX/Linux, Solaris, and Apple macOS and OS X Environments
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online computer support team can assist Rhode Island small businesses with a broad array of information products and technologies including network infrastructure, email solutions, security consulting for networks and business processes, Windows coexistence with UNIX, Linux, Sun Solaris, or macOS and OS X platforms, virtual server options for processor economization and centralized management, and migration from out-of-date systems to current solutions based on updated versions of UNIX/Linux, Sun Solaris, Apple macOS and OS X, or MS Windows.
Progent's service experts can provide remote troubleshooting for computers powered by leading versions of the UNIX OS including:
Apple macOS and OS X,
IBM AIX OS,
Berkeley UNIX (BSD),
SGI/Irix or mainstream Linux platforms such as
Cisco Network Architecture and Security Solutions
Progent is unmatched in the computer support arena for providing immediate and affordable access to Cisco Certified Internetwork Experts (CCIEs). CCIEs are high-level networking consultants who qualify for this advanced credential by completing thorough testing given by Cisco. In most cases CCIEs work for big enterprises or national Internet service providers, and consequently their services are not easily available to smaller companies.
Progent is one of the only network consulting firms that makes sure that Cisco CCIEs stay available to help small and medium sized companies. Also, Progent facilitates convenient access to a Cisco CCIE by telephone so that you can get timely support for critical network problems that are hurting your business but are beyond the scope of your usual IT maintenance personnel. Progent's CCIE consultants can tie into your environment by means of state-of-the-art remote support technology to provide quick and affordable diagnosis and repair of serious system trouble.
CCIE and CCNP Certified consultants from Progent can assist your business to architect, setup, and support a converged business network that can simplify business processes, lower costs, and accelerate time to productivity. By providing Cisco integrated services routers expertise with Catalyst switches support and Cisco Aironet wireless technology configuration help, Progent can dramatically enhance the business value of your integrated network in Rhode Island. To see more information concerning Progent's expertise in Cisco network appliances, see Cisco Network Engineering Support.
Microsoft Certified Partner for Phone-based Technical Support for MS Windows
Progent's Microsoft-certified online service experts offer network repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a wide variety of platform expertise such as
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud integration,
Windows Server 2012 R2 consulting,
Windows Server 2008 R2 support,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2013 development,
Microsoft Skype for Business Server configuration consulting and Lync 2010 maintenance, Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics,
System Center 2012 Operations Manager (SCOM 2012) network monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Certified Security Experts
Progent provides you access to qualified CISM, CISA and CISSP security consultants who can deliver a variety of system protection services that can enhance the protection of your UNIX/Linux, Solaris, or Apple macOS and OS X network against assaults or help you to recover promptly from a breach. Security services offered by Progent include: extensive security evaluation using platforms such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; establishing secure techniques for remote and mobile connectivity; protecting your messaging infrastructure from viruses, spam and DHA attacks; and offering round-the-clock network monitoring. For more information concerning Progent's security expertise for small and midsize businesses, refer to Progent's Engineering Support for Network Security.
Business Applications Services: Training, Programming, Problem Solving
Progent's Mac technology experts can promote the creative facets of Mac computing by providing consulting services and training in graphics, audio, and motion video. Progent's support professionals can provide help in a variety of Apple Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special projects such as scanning or digitizing audio or video or setting up an audio/video post-production facility.
Progent's Application Experts Group can supply in-depth consulting support and education in special application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, MS Office Word, and Excel. For more information on Progent's consulting, custom development, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Call Center Support and Outsourcing Options
Progent provides a selection of service offerings for Help Desk services : UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Services, and Helpdesk Consulting and Staffing Services.
Progent is a Microsoft Partner and maintains a large roster of Cisco-authorized networking specialists. Progent's Call Center team of experienced UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft professionals are ready to offer your customers easy contact with a dependable support resource with years of background in phone support and remote access repair service for small and midsize business information systems. Progent's concentration is on earning the Call Center a respected recognition as a key contributor to company performance, and Progent's mission is to fix and not merely document problems. To learn more information on Progent's Call Center support and outsourcing services, see Progent's Help Desk Services.
Progent's Remote Support Tools
Talk to a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Network Assistance Specialist Immediately
Progent's sophisticated customer support reporting system keeps comprehensive histories for all support provided to Progent's customers. Every active Progent staff consultant has access to the history of services provided to every customer by any team member. This archive of trouble tickets and fixes is structured as a conveniently accessible proprietary knowledge base that enables Progent's online technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's certifications with key vendors including Cisco and Microsoft permit access to additional vast technical support knowledge bases as well as to vendors' internal support personnel that allow Progent's remote service experts to come up with the best resolutions quickly.
To learn how to contact a UNIX, Linux, Solaris, macOS or OS X consultant or a Cisco certified CCIE for emergency online engineering help in Rhode Island, phone 1-800-993-9400 or go to Urgent Online Computer Support.