For small company computer networks located anywhere in the state of Rhode Island, Progent's Microsoft authorized technical experts can provide online help and troubleshooting to fix your network problems fast and affordably. Progent has acquired enterprise-level expertise, advanced software tools, and support knowledge bases to troubleshoot and fix network problems while avoiding the cost and delays associated with onsite service visits.

If your Rhode Island small business is located outside of the larger urban areas such as Providence, Warwick, or Cranston, your local network support choices may be limited in skills, or not available during a crisis. This can result in a computer network that is unusable or causing efficiency loss due to technical issues continuing for too long. Progent’s staff of network consultants average more than twelve years of real-world industry experience, in the trenches of IT support, performing a extensive range of technical projects for a diverse range of customers. This means you obtain not only the technical competency needed for the task, but a consultant with demonstrated methods for applying those skills to deliver excellent network solutions.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX expert to help your organization plan, configure, administer and repair VMware vSphere and vCloud-based virtualization ecosystem for local networks, cloud environments, or hybrid cloud deployments. Progent's VMware vSphere consultants offer world-class expertise for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery and application continuity. Progent has extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery.

Examples of Online Support Services Available from Progent for Cisco Routers
Among the typical online Cisco router consulting services offered by Progent include setting up domain name, DHCP, routing tables, logging, and user accounts; setting up HSRP, aggregate routing, static or BGP to EIGRP redistribution, and ECN gateways; troubleshooting BGP peering arrangements, routing configuration, and line settings; upgrading router's IOS image; validating router failover; troubleshooting VPN issues; producing a network diagram and documenting configuration; plus policy and business recovery strategy.

NetApp MetroCluster Disaster Discovery Software
NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering with continual replication to provide fast, zero RPO disaster recovery (DR) between sites located as far as 185 miles (300km) apart. Progent can provide the skills of a certified NetApp MetroCluster expert who can assist your business to plan, deploy, administer, update, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that meets your functional requirements and IT budget. Progent can ensure you follow best practices for installing your MetroCluster solution by providing guidance with procedures such as assigning shelf IDs, determining aggregate layout, provisioning FlexVol volumes, setting up NetApp Snapshot, installing switches, designing a tiebreaker, setting up a configuration replication network, and testing your disaster recovery solution to prove adherence with industry standards and government requirements.

Progent is a Certified Microsoft Partner
Since Progent is a Microsoft Partner, each Progent engineer has access to the technology and educational resources needed to deliver the best IT help available. Progent's IT outsourcing, Help Desk Call Center, Office 365 integration support, and application development services permit small business clients to take advantage of the wide array of skills found in the IT departments of large companies without the significant expense and hassle of maintaining a self-sufficient in-house IT team.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so that any potential problems can be resolved before they can impact your network. Learn about the complete ProSight portfolio of value-priced network monitoring and management services for small and medium-size organizations.

Temporary CIO Services
Progent can supply companies with an IT management professional who can serve as a temporary or part-time CIO. This veteran IT executive can offer long-term direction to assist you to integrate appropriate IT products to improve business operations so they align better with your corporate objectives. Your business can develop and install a well thought out IT plan without incurring the cost of a full-time Chief Information Officer. Critical services Progent's temporary CIO can perform include growth strategies, rationalizing IT budgets, creating models for Return on Investment, optimizing workflows, negotiating with suppliers, defining security and compliance standards, monitoring service level agreements, automating network administration, patch control, IT asset documentation control, and disaster recovery/business continuity preparedness.

IT Support for Local Governments and School Districts
Progent has extensive experience delivering a broad range of online IT support and urgent troubleshooting services to local governments and schools across the U.S. Progent is among the industry’s pioneers in delivering advanced remote IT consulting and has provided IT solutions to organizations in all 50 states. Progent's online information technology consulting for local governments saves travel costs and solves problems more quickly than on-premises support.

Design and Deployment Consulting for Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified wireless consultants offer Cisco Aironet Wi-Fi access point consulting and Cisco wireless controller expertise so you can benefit from the IEEE 802.11ac Wave 2 WiFi specification to triple the speed for your wireless LAN while expanding the signal coverage.

Apple macOS and OS X Support Services
Progent's engineers offer Mac users a variety of IT services such as online Apple macOS and OS X desktop help, help with Mac software, Outlook for Mac and Exchange integration, Mac security and connectivity consulting, integration between Apple macOS and OS X and Windows networks, and individual training. For computer systems based exclusively on Apple macOS and OS X or for environments that utilize a combination of Mac, Linux, and Windows-based servers and workstations, Progent has the background and depth to handle the complexity of designing, installing, and maintaining an IT solution that is dependable, protected, efficient, and aligned with your company's goals.

Virtualization Consulting
Virtualization technologies enable businesses to optimize resource utilization, streamline network operations, and improve workload availability and data protection. run multiple virtual machines on one physical computer. Common usage scenarios for virtual servers include hardware consolidation, low-cost platforms for programs that only run on outdated OS software, and affordable segregation of application programming or testing environments from on-line ones. Progent's virtualization technology consultants offer Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtualization support services, Windows Server Hyper-V Virtualization consulting, VMware vSphere deployment, VMware NSX virtual network architecture and management, and Citrix XenServer virtual server support. Progent can configure virtual servers to optimize speed, fault tolerance and ease of administration while simultaneously lowering costs; propose and test disaster recovery plans that reduce downtown in case of a catastrophic failure; and deliver continuing support, repair, and engineering services as virtualization technology evolves.

Stealth Penetration Testing
Stealth intrusion testing is a key component of any overall IT system security strategy. Progent’s security professionals can perform thorough unannounced intrusion security tests without the knowledge of your company's in-house network support staff. Stealth penetration checking uncovers whether current security defense tools such as intrusion incident warnings and event log monitoring are properly set up and actively monitored.

Configuration of Cisco's Managed Switches
Progent's Cisco-certified CCIE network consultants can provide world-class online and on-premises consulting for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for environments that range from small organizations and campus networks to giant data centers and ISPs. Progent can help you to deploy Cisco's quickly evolving switch technology to realize the throughput, expandability, uptime, virtualization, security and ease of management demanded by your organization. To learn about Progent's consulting and support for Cisco's extensive family of Catalyst switches, see Catalyst switch consulting and troubleshooting services. For details about Progent's consulting services for Cisco's Nexus Series of data center switches, see Cisco Nexus switch consulting and support. To find out about Progent's support for Cisco Meraki switches, refer to Cisco Meraki switches configuration and management.

Talk to a Progent Network Support Expert
To learn how to contact a Progent computer support expert for online or on-premises help in , phone 1-800-993-9400 or go to Online Network Support.