For small company network systems located within the state of Rhode Island, Progent's Microsoft and Cisco qualified engineers can provide remote phone assistance and remote troubleshooting to repair your network systems troubles quickly and cost effectively. Progent has developed top-notch expertise, advanced software utilities, and support databases to troubleshoot and repair network problems while avoiding the cost and delays associated with onsite service calls.

If your Rhode Island business is situated beyond the larger metro areas such as Providence, Warwick, or Cranston, your local computer support choices may be limited in expertise, or not available during a crisis. This results in a network environment that is unpredictable or causing efficiency loss due to technical problems persisting for too long. Progent’s group of expert network consultants average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a extensive variety of technical projects for a broad range of clients. This means you get not only the technical expertise needed for the task, but an expert with proven methods for applying that expertise to assist with excellent network solutions.

Best Practices Followed by Seasoned Engineers
Many businesses located far from areas with plentiful network engineers utilize less qualified or unseasoned local resources for vital IT support. This can result in a network that is unstable or unproductive. Progent’s staff of Microsoft and Cisco premier consultants average over ten years of hands-on industry experience, in the front lines of network support, providing an extensive range of technical services for a broad selection of customers. This means that with Progent you receive not only high-level technical skills, but a consultant who follows computer industry best practices in using those skills to solve actual business system problems efficiently and in a repeatable way.

ProSight Network Audits for Assessing Network Health
Prosight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner and more secure AD implementation. Both options also offer the ongoing advantages of state-of-the-art remote network monitoring and management technology. These benefits can include easier network management, improved compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. To learn more about ProSight Network Health Checks and to view sample reports, go to ProSight Network Audits.

Advanced Project Management Consultants
For enterprise project management support, Progent can provide access to veteran information technology experts with years of background as technology project managers for application development, business technology implementation, and process re-engineering working with organizations from Big 4 companies to dot-com startups to government agencies. These proven project managers offer advanced management skills to help enterprise customers to follow leading practices to ensure that development or deployment projects are completed on schedule and within budget.

ProSight Data Protection Services Managed Backup and Recovery
Progent's ProSight Data Protection Services cloud backup and disaster recovery provides small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast restoration of critical data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Read about the complete ProSight family of low-cost network management outsourcing services for small businesses.

Cisco VoIP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from legacy Voice over IP devices to the newest HD media phones. Progent's consultants can also help you to integrate your IP phones with Unified CM, originally branded CallManager, or with Unified CM Express to create a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified Communications Manager apps that include Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent's consultants can provide support with any facet of Cisco IP Phone integration including designing dial plans, resolving IP phone registration issues, setting up SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE VoIP networking capability, and creating UCS server failover and Cisco SRST systems for survivability.

Windows 8.1 Administration and Troubleshooting and Migration
Progent's certified Windows 8.1 consultants can deliver a range of IT outsourcing and co-sourcing services to assist companies of all sizes to maintain, administer, and repair networks that include workstations, notebooks, tablets, or smartphones powered by Microsoft Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration assistance.

ProSight IT Asset Management for Organizing Network Infrastructure Documentation
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out about Progent's ProSight suite of managed services for small and mid-size businesses.

Business Intelligence Reporting Consulting
Progent’s business information reporting experts offer online and onsite consulting to assist you with any phase of BI reporting ranging from debugging or modernizing reports to designing and implementing a comprehensive business intelligence solution. Progent's BI experts can help your company to support your current reporting system, help you to upgrade reports and databases from an outdated reporting product to a current one, and provide as-needed online mentoring tailored to your individual needs. Progent’s business reporting and analytics professionals offer expertise in all popular business intelligence reporting and visualization tools such as the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot and Power View, and Report Builder.

Progent's Integration and Development Services for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions including listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales, vendors can expand their market, lower their operating costs, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring so you can cut development time and speed up your return on investment.

After-hours Remote Support
Progent's affordable after-hours online support program offers clients 24x7 availability of online support from Progent's Technical Response Center. Services offered beyond regular work hours include fixing problems with Microsoft-based server products, Microsoft Windows desktop support, assistance with Microsoft Office programs, system backup/restore, and basic routing and switching help for Cisco technology.

Stealth Penetration Testing
Stealth intrusion checking is an important component of any overall network security strategy. Progent’s security professionals can perform thorough unannounced intrusion security tests without the awareness of your company's in-house network support resources. Stealth penetration checking uncovers whether current security defense systems such as intrusion detection alerts and event log analysis are properly configured and consistently monitored.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco-certified CCIE network engineers can provide world-class online and on-premises consulting and technical support for Cisco's Catalyst, Nexus and Meraki series of managed switches for environments that range from small or midsize businesses and campus networks to giant data centers and public clouds. Progent can help you to deploy Cisco's quickly evolving switching technology to achieve the performance, scale, uptime, virtualization support, data protection and ease of management required for your organization. To learn about Progent's consulting and support for Cisco's market-leading portfolio of Catalyst switches, refer to Cisco Catalyst switch consulting and troubleshooting services. For details about Progent's consulting and support services for Cisco's Nexus family of data center switches, refer to Cisco Nexus switch consulting services. To find out about Progent's support for Meraki switches, see Cisco Meraki switches integration.

Virtualization Support
Virtual compute, storage and networking techniques enable IT organizations to maximize resource utilization, simplify network management, and improve workload uptime and security. operate multiple virtual machines on a single physical computer. Typical applications for virtualization are hardware consolidation, inexpensive hosts for programs that require outdated operating systems, and affordable isolation of application programming or pilot environments from production ones. Progent's virtualization technology consultants offer Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtualization support services, Windows 2008 Hyper-V Virtualization consulting, VMware vSphere and vCloud deployment, VMware NSX network virtualization design and integration, and Citrix XenServer virtual server support. Progent can configure virtual machines to maximize performance, reliability and manageability while simultaneously lowering costs; propose and verify disaster recovery strategies that reduce downtown in the event of a catastrophic failure; and deliver continuing support, troubleshooting, and engineering assistance as virtualization technology evolves.

ProSight Managed Services for Network Monitoring and Management
Progent provides a family of affordable, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all critical facets of modern networking such as email protection, behavioral-based threat defense, patch management, cloud-based backup and disaster recovery, infrastructure management, virtual machine hosting, and network documentation management. To download Progent's eBook on the advantages of ProSight managed services for small and mid-size businesses, click:10 Benefits of ProSight Managed IT Services.

ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

Contact a Progent Computer Consultant
To find out how to get in touch with a Progent computer consultant for online or onsite help in , call 1-800-993-9400 or go to Remote Network Support.