For small company computer networks located anywhere in the state of Rhode Island, Progent's Microsoft authorized technical experts can provide online help and troubleshooting to fix your network problems fast and affordably. Progent has acquired enterprise-level expertise, advanced software tools, and support knowledge bases to troubleshoot and fix network problems while avoiding the cost and delays associated with onsite service visits.

If your Rhode Island small business is located outside of the larger urban areas such as Providence, Warwick, or Cranston, your local network support choices may be limited in skills, or not available during a crisis. This can result in a computer network that is unusable or causing efficiency loss due to technical issues continuing for too long. Progent’s staff of network consultants average more than twelve years of real-world industry experience, in the trenches of IT support, performing a extensive range of technical projects for a diverse range of customers. This means you obtain not only the technical competency needed for the task, but a consultant with demonstrated methods for applying those skills to deliver excellent network solutions.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX expert to help your organization plan, configure, administer and repair VMware vSphere and vCloud-based virtualization ecosystem for local networks, cloud environments, or hybrid cloud deployments. Progent's VMware vSphere consultants offer world-class expertise for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery and application continuity. Progent has extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery.

Examples of Online Support Services Available from Progent for Cisco Routers
Among the typical online Cisco router consulting services offered by Progent include setting up domain name, DHCP, routing tables, logging, and user accounts; setting up HSRP, aggregate routing, static or BGP to EIGRP redistribution, and ECN gateways; troubleshooting BGP peering arrangements, routing configuration, and line settings; upgrading router's IOS image; validating router failover; troubleshooting VPN issues; producing a network diagram and documenting configuration; plus policy and business recovery strategy.

NetApp MetroCluster Disaster Discovery Software
NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering with continual replication to provide fast, zero RPO disaster recovery (DR) between sites located as far as 185 miles (300km) apart. Progent can provide the skills of a certified NetApp MetroCluster expert who can assist your business to plan, deploy, administer, update, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that meets your functional requirements and IT budget. Progent can ensure you follow best practices for installing your MetroCluster solution by providing guidance with procedures such as assigning shelf IDs, determining aggregate layout, provisioning FlexVol volumes, setting up NetApp Snapshot, installing switches, designing a tiebreaker, setting up a configuration replication network, and testing your disaster recovery solution to prove adherence with industry standards and government requirements.

Progent is a Certified Microsoft Partner
Since Progent is a Microsoft Partner, each Progent engineer has access to the technology and educational resources needed to deliver the best IT help available. Progent's IT outsourcing, Help Desk Call Center, Office 365 integration support, and application development services permit small business clients to take advantage of the wide array of skills found in the IT departments of large companies without the significant expense and hassle of maintaining a self-sufficient in-house IT team.

Unified Communications Manager and Cisco Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM), originally known as CallManager, functions as the heart of Cisco's communications and collaboration portfolio. Cisco Unified CM and Unified CM Express provide a location-independent IP-PBX by integrating tightly with applications like Cisco Unified Communications Manager IM and Presence Service, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's CCIE-certified Cisco Unified CM experts can assist with any facet of Unified Communications Manager support and troubleshooting in areas that include integrating Cisco Voice over IP phones and desktop video phones, designing dial plans, integrating SIP trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE networking support, designing UCS server clustering systems for high availability, and integration with Microsoft Exchange and Skype for Business.

Part-time CIO Support Services
Progent can provide organizations with an IT management professional who can function as a part-time CIO. This veteran IT executive can provide long-term direction to assist your company to deploy sensible technology to enhance business processes so they align better with your business objectives. Your business can create and implement a well conceived information technology plan without incurring the expense of a full-time senior IT executive. Important tasks Progent's part-time CIO can perform include strategic planning, planning IT budgets, building models for ROI, analyzing workflows, negotiating with suppliers, defining security and compliance standards, cash flow management, streamlining data center management, software revision tracking, network asset documentation management, and disaster recovery planning.

Juniper Support
Progent's Juniper-certified network engineers can assist you to design and implement Juniper Firewall/VPN technology, optimize and troubleshoot your network infrastructure, and migrate efficiently from outdated devices to the latest releases. Progent's Junos OS engineers can provide support for Juniper's premiere network control software to help you to simplify the management and strengthen the security of your Juniper VPN appliances firewalls, and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS operating system platformS and can assist organizations maintain environments that incorporate a mix of Juniper's software platforms.

MS Dynamics GP Consulting Services
Dynamics GP 2015 R2 introduces a revamped design that enhances cloud integration, supports the most popular smart phones and tablets, permits one-time sign-on with Microsoft Azure Active Directory, and tightens security and compliance. Progent's certified Dynamics GP 2015 R2 consultants have the depth and breadth of knowledge and experience to address the many IT and business challenges associated with upgrading to Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will optimize the return on your investment in this powerful platform.

Data Protection Manager Support Services
System Center 2016 Data Protection Manager (SCDPM 2016) provides small and mid-size organizations near-continuous backup and simplified restore capabilities for Microsoft networks. Data Protection Manager 2016 delivers application-sensitive protection for key workloads such as Microsoft SQL, Exchange and SharePoint, backs up Windows and Linux VMs, supports virtual machines hosted by Windows Hyper-V as well as VMware, and can use Azure for convenient cloud backup and recovery. Progent's Microsoft-certified System Center 2016 Data Protection Manager consulting experts can help you to design, implement, manage, and repair a multi-site backup/restore solution built around DPM 2016. Progent can assist you to upgrade from an older release of Data Protection Manager or from a legacy solution, and Progent can tune your DPM 2016 environment for on premises, hosted, cloud or hybrid deployments. Progent offers online or onsite consulting expertise and can provide as-needed guidance to help you through challenging issues or deliver end-to-end project management services to make sure you complete your SCDPM 2016 deployment on time and on budget.

Microsoft SQL Server Software Programming
Progent's SQL Server application programmers can assist your organization to create and support database applications based on the SQL Server database platform. Progent follows leading lifecycle management practices to build efficient, easy-to-manage SQL Server database applications and is able to team with a customer's IT staff to complete programs in a timely and affordable manner. Progent for can help your company to create SQL Server solutions by providing a broad selection of professional services such as specification of features and scope, logical and physical modeling, normalization, T-SQL coding, software installation, capacity planning, performance and I/O configuration tuning, backup/recovery, clustering, reusable schema, synchronization mechanisms, security and compliance, and disaster recovery/business continuity planning.

Stealth Penetration Testing
Stealth intrusion testing is a key part of any comprehensive network security strategy. Progent’s security experts can run extensive unannounced penetration security checks without the awareness of your company's internal network support resources. Unannounced penetration checking uncovers whether current security defense tools such as intrusion detection warnings and event log monitoring are correctly set up and consistently observed.

Ransomware Removal and Recovery Consulting
Progent offers the services of seasoned ransomware recovery consultants with the knowledge to reconstruct a network victimized by a ransomware cryptoworm such as Ryuk, Dharma, Hermes, or Locky. To learn more, see ransomware cleanup and recovery expertise.

Talk to a Progent Network Consultant
To find out how you can get in touch with a Progent network consultant for online or onsite help in , call 1-800-993-9400 or visit Remote Network Support.