For small office computer networks located throughout the state ofRhode Island, Progent's Microsoft authorized engineers can provide online assistance and troubleshooting to fix your computer system issues quickly and affordably. Progent has developed enterprise-level skills, advanced software tools, and support knowledge bases to troubleshoot and repair computer network problems without the expense and time delays associated with on-site technical service dispatches.
If yourRhode Islandcompany is situated outside of the larger metro areas such asProvidence, Warwick, or Cranston, your local computer network support options may be limited in technical expertise, or unavailable during urgent situations. This results in a network that is unpredictable or causing productivity loss due to technical problems persisting for too long. Progentís group of field proven network engineers average more than twelve years of real-world IT industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a broad range of customers. This means you obtain not just the technical expertise needed for the task, but a consultant with field proven methods for applying those skills to provide efficient network solutions.
Easy Sign-on and Pricing Structure
Progent's simplified per-minute billing policy requires no complex contracts, retainers or hidden charges. Many other companies have minimum billable time or other additional charges that increase service. For remote support from Progent during regular business hours, you only pay for the actual time spent resolving your issue. If it only requires ten minutes to fix your issue, then you are only billed for ten minutes. For advance scheduled onsite service work booked more than 24 hours in advance, you pay exclusively for the time when Progent's expert is actually onsite solving your issues. Just Progent's competitive by-the-minute rate. For urgent same-day on-site service calls, you might have to pay for our engineerís travel time, but never an increased emergency rate. Because Progent maintains a large pool of consultants located within the entire service territory, an available consultant is usually near to assist. Progent can in addition provide onsite support to most zip codes in the United States within 24 hours of receiving a service request. Progent's remote technical support group has delivered help to small businesses in every state in the U.S (Refer to Progent's nationwide testimonials.)
Cisco Unified CM and Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), previously branded CallManager, operates as the heart of Cisco's communications and collaboration solution. Cisco Unified Communications Manager and Unified CM Express (CME) provide a location-independent IP-PBX by integrating tightly with unified messaging apps such as Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's CCIE-certified CUCM consultants can help with any facet of Unified Communications Manager support and debugging in areas such as integrating Voice over IP phones and video phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE internetworking, deploying ISR routers with CUBE support, designing UCS server failover solutions for survivability, and integration with Exchange and Skype for Business.
At-home Workers Solutions
Progent has two decades of experience helping small and mid-size companies to plan, deploy, optimize, administer, and debug IT networks that incorporate an at-home workforce. To find out about Progent's consulting expertise for a remote workforce, refer to remote workers support.
Progent's Test Lab at the Herakles/QTS Internet Data Center
The Progent Test and Training Lab located at the QTS Internet Data Center in Sacramento is available for piloting line-of-business applications, developing cost-effective migration methodologies, assessing and optimizing performance, planning or verifying business continuity solutions, resolving compatibility problems, and building training environments for the latest technologies. For Progent clients who lack sufficient in-house resources to assemble effective test systems, Progent's Test and Training Lab reduces capital costs and engineering risk while keeping critical IT initiatives on schedule.
Android Phone Integration and Management
Progent's Android phone integration consulting services have extensive background delivering remote and on-premises support for organizations of all sizes who want to incorporate Android phones and tablets into their information systems so that users can work together from anywhere. Progent has the range of skills to solve network problems that involve multiple manufacturers and that represent a mix of older and current technology. Progent offers affordable online expertise to help you with any stage of designing, configuring, managing and troubleshooting your BYOD solution. Progent can deliver occasional technical support to assist you to handle especially challenging IT problems, or Progent can provide outsourced or co-sourced project management services to ensure that you finish strategic network initiatives on time and on budget. Progent can help with on-premises, cloud-centric, or hybrid networks and offers support for all major operating systems, applications, management utilities and network infrastructure. Progent also can provide specialized group or one-on-one training to show you how to manage and use Android phones and tablets securely and productively.
WatchGuard Firewall Configuration Expertise
Progent's WatchGuard experts can show you how to deploy WatchGuard Firepower Firewall security appliances that fit your network security requirements and budget. Progent can help you to manage legacy WatchGuard firewalls or migrate to current WatchGuard Firebox firewalls. To find out about Progent's consulting services for WatchGuard security gateways, see WatchGuard firewall integration consulting.
Planning Support services for Windows 10
Progent's Microsoft-certified Windows 10 planning and migration consultants can help organizations of any size to assess Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Online and onsite assessment and upgrade support for Microsoft Windows 10 provided by Progent's experts include Return on Investment analysis, project supervision, compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud solutions, mobile device management and synchronization, telecommuter access, security and compliance, automated provisioning and administration, infrastructure optimization, Wi-Fi support, business continuity planning, group and personal training for IT support personnel and end users, and ongoing Call Center support services.
Virtualization technologies enable businesses to optimize utilization, simplify network administration, and enhance application uptime and data protection. operate several virtual servers on one physical processor. Common applications for virtualization are hardware efficiency, low-cost hosts for applications that require outdated OS software, and affordable quarantining of application programming or testing environments from on-line ones. Progent's virtual server engineers can provide Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtualization support services, Windows Server Hyper-V Virtualization help, VMware vSphere planning and deployment, VMware NSX virtual network design and integration, and Citrix XenServer assistance. Progent can deploy virtual machines to optimize speed, dependability and manageability while simultaneously cutting costs; propose and test disaster recovery strategies that minimize downtown in case of a catastrophe; and deliver ongoing maintenance, troubleshooting, and engineering assistance as computer technology evolves.
Web Development Consulting
If you want to spruce up your corporate web, develop internal web sites for functions like HR or employee education, build a standout Web presence for a new venture, or build world-class, data-driven web applications, Progent can provide talented and seasoned web designers and programmers. Progent's consultants can also help your company to host your web environment by designing and managing a protected, robust server and connectivity environment that includes remote and wireless connectivity. Services offered by Progent's Experts Team include web design, web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one training for popular web authoring platforms. For data-intensive web applications, Progent can provide the services of certified SQL Server developers, Oracle developers and database administrators, and MySQL consultants.
Help Desk Call Center Services for a Remote Workforce
Progent offers small and mid-size companies overflow or comprehensive Help Desk support services for teleworkers. For information about Progent's overflow or fully outsourced Help Desk services for teleworkers, refer to Help Desk support for teleworkers.
Talk to a Progent Network Support Expert
To learn how you can contact a Progent network support expert for remote or on-premises help in #(state), call 1-800-993-9400 or visit Online Network Help.