For small office computer networks located throughout the state ofRhode Island, Progent's Microsoft authorized engineers can provide online assistance and troubleshooting to fix your computer system issues quickly and affordably. Progent has developed enterprise-level skills, advanced software tools, and support knowledge bases to troubleshoot and repair computer network problems without the expense and time delays associated with on-site technical service dispatches.

If yourRhode Islandcompany is situated outside of the larger metro areas such asProvidence, Warwick, or Cranston, your local computer network support options may be limited in technical expertise, or unavailable during urgent situations. This results in a network that is unpredictable or causing productivity loss due to technical problems persisting for too long. Progentís group of field proven network engineers average more than twelve years of real-world IT industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a broad range of customers. This means you obtain not just the technical expertise needed for the task, but a consultant with field proven methods for applying those skills to provide efficient network solutions.

Easy Sign-on and Pricing Structure
Progent's simplified per-minute billing policy requires no complex contracts, retainers or hidden charges. Many other companies have minimum billable time or other additional charges that increase service. For remote support from Progent during regular business hours, you only pay for the actual time spent resolving your issue. If it only requires ten minutes to fix your issue, then you are only billed for ten minutes. For advance scheduled onsite service work booked more than 24 hours in advance, you pay exclusively for the time when Progent's expert is actually onsite solving your issues. Just Progent's competitive by-the-minute rate. For urgent same-day on-site service calls, you might have to pay for our engineerís travel time, but never an increased emergency rate. Because Progent maintains a large pool of consultants located within the entire service territory, an available consultant is usually near to assist. Progent can in addition provide onsite support to most zip codes in the United States within 24 hours of receiving a service request. Progent's remote technical support group has delivered help to small businesses in every state in the U.S (Refer to Progent's nationwide testimonials.)

Cisco Unified CM and Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), previously branded CallManager, operates as the heart of Cisco's communications and collaboration solution. Cisco Unified Communications Manager and Unified CM Express (CME) provide a location-independent IP-PBX by integrating tightly with unified messaging apps such as Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's CCIE-certified CUCM consultants can help with any facet of Unified Communications Manager support and debugging in areas such as integrating Voice over IP phones and video phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE internetworking, deploying ISR routers with CUBE support, designing UCS server failover solutions for survivability, and integration with Exchange and Skype for Business.

At-home Workers Solutions
Progent has two decades of experience helping small and mid-size companies to plan, deploy, optimize, administer, and debug IT networks that incorporate an at-home workforce. To find out about Progent's consulting expertise for a remote workforce, refer to remote workers support.

Progent's Test Lab at the Herakles/QTS Internet Data Center
The Progent Test and Training Lab located at the QTS Internet Data Center in Sacramento is available for piloting line-of-business applications, developing cost-effective migration methodologies, assessing and optimizing performance, planning or verifying business continuity solutions, resolving compatibility problems, and building training environments for the latest technologies. For Progent clients who lack sufficient in-house resources to assemble effective test systems, Progent's Test and Training Lab reduces capital costs and engineering risk while keeping critical IT initiatives on schedule.

Android Phone Integration and Management
Progent's Android phone integration consulting services have extensive background delivering remote and on-premises support for organizations of all sizes who want to incorporate Android phones and tablets into their information systems so that users can work together from anywhere. Progent has the range of skills to solve network problems that involve multiple manufacturers and that represent a mix of older and current technology. Progent offers affordable online expertise to help you with any stage of designing, configuring, managing and troubleshooting your BYOD solution. Progent can deliver occasional technical support to assist you to handle especially challenging IT problems, or Progent can provide outsourced or co-sourced project management services to ensure that you finish strategic network initiatives on time and on budget. Progent can help with on-premises, cloud-centric, or hybrid networks and offers support for all major operating systems, applications, management utilities and network infrastructure. Progent also can provide specialized group or one-on-one training to show you how to manage and use Android phones and tablets securely and productively.

WatchGuard Firewall Configuration Expertise
Progent's WatchGuard experts can show you how to deploy WatchGuard Firepower Firewall security appliances that fit your network security requirements and budget. Progent can help you to manage legacy WatchGuard firewalls or migrate to current WatchGuard Firebox firewalls. To find out about Progent's consulting services for WatchGuard security gateways, see WatchGuard firewall integration consulting.

Planning Support services for Windows 10
Progent's Microsoft-certified Windows 10 planning and migration consultants can help organizations of any size to assess Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Online and onsite assessment and upgrade support for Microsoft Windows 10 provided by Progent's experts include Return on Investment analysis, project supervision, compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud solutions, mobile device management and synchronization, telecommuter access, security and compliance, automated provisioning and administration, infrastructure optimization, Wi-Fi support, business continuity planning, group and personal training for IT support personnel and end users, and ongoing Call Center support services.

Virtualization Consulting
Virtualization technologies enable businesses to optimize utilization, simplify network administration, and enhance application uptime and data protection. operate several virtual servers on one physical processor. Common applications for virtualization are hardware efficiency, low-cost hosts for applications that require outdated OS software, and affordable quarantining of application programming or testing environments from on-line ones. Progent's virtual server engineers can provide Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtualization support services, Windows Server Hyper-V Virtualization help, VMware vSphere planning and deployment, VMware NSX virtual network design and integration, and Citrix XenServer assistance. Progent can deploy virtual machines to optimize speed, dependability and manageability while simultaneously cutting costs; propose and test disaster recovery strategies that minimize downtown in case of a catastrophe; and deliver ongoing maintenance, troubleshooting, and engineering assistance as computer technology evolves.

Web Development Consulting
If you want to spruce up your corporate web, develop internal web sites for functions like HR or employee education, build a standout Web presence for a new venture, or build world-class, data-driven web applications, Progent can provide talented and seasoned web designers and programmers. Progent's consultants can also help your company to host your web environment by designing and managing a protected, robust server and connectivity environment that includes remote and wireless connectivity. Services offered by Progent's Experts Team include web design, web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one training for popular web authoring platforms. For data-intensive web applications, Progent can provide the services of certified SQL Server developers, Oracle developers and database administrators, and MySQL consultants.

Help Desk Call Center Services for a Remote Workforce
Progent offers small and mid-size companies overflow or comprehensive Help Desk support services for teleworkers. For information about Progent's overflow or fully outsourced Help Desk services for teleworkers, refer to Help Desk support for teleworkers.

Talk to a Progent Network Support Expert
To learn how you can contact a Progent network support expert for remote or on-premises help in #(state), call 1-800-993-9400 or visit Online Network Help.



An index of content::

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    Progent's Microsoft-certified consultants can provide computer help and IT consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progentís support professionals can show you how to design, integrate, troubleshoot and manage the entire family of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Windows Hyper-V, Lync Server, Project Server, and System Center Operations Manager.

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    Microsoft Windows Server Update Services allows IT managers to deploy and monitor the latest Microsoft patches and security releases to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, network support personnel can fully and effortlessly manage the distribution of updates that are published via Microsoft Update to servers and desktops in an organization. Progent can help you with technical details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft SUS deployment, setting up user's workstations, defining the Group Policy settings, and making sure your Microsoft SUS Group Policy Object is associated with an Active Directory container that makes sense for your network environment.

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    Excel Development Company

    Progent's application experts can provide advanced consulting, custom development, deployment assistance, and online training for leading business applications covering key areas including ERP and MRP, general accounting, business reporting, web commerce application development, and the Microsoft Office suite of business productivity solutions. As a Microsoft Partner with years of background delivering advanced consulting services online, Progent can help clients throughout the United States to eliminate the lost productivity and fees related to travel and on-site activity without sacrificing the high quality of technical services.

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    24x7 Android security Remote Consulting

    Progent's seasoned team of IT consultants and application specialists have years of background providing remote and on-premises support for organizations of all sizes who want to integrate Android phones into their IT networks so that users can work together from anywhere. Progent has the breadth of know-how to solve technical problems that involve numerous vendors and that entail a combination of legacy and current technology. Progent offers budget-friendly online consulting to assist you with any stage of designing, deploying, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide as-needed technical support to help you to handle particularly stubborn technical problems, or Progent can provide outsourced or co-sourced project management support to help you finish major IT projects on schedule and within budget. Progent can assist with local, cloud-based, or hybrid network environments and can provide support for all major operating systems, applications, management utilities and network infrastructure. Progent also offers specialized group or individual training sessions to help you manage and use Android phones efficiently.

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    24-Hour NLB Testing Consulting

    Progent's Test and Training Lab located at the QTS (formerly Herakles) Colocation Center can be used for testing mission-critical applications, creating cost-effective system upgrade procedures, assessing and tuning performance, planning or validating disaster recovery solutions, mitigating compatibility issues, and establishing training systems for the latest technologies. For Progent customers who lack adequate internal resources to configure effective pilot environments, Progent's Test and Training Lab reduces capital costs and engineering risk and helps keep vital network projects on schedule.

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  • Small Business Problem Resolution
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    Progent offers businesses of all sizes enterprise-class IT remote or onsite consulting services for networks based on Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consulting experts also offer security expertise for companies varying in size from the small office to the worldwide enterprise.

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  • Progent's Management Installation
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    Progent's management team consists of industry veterans with decades of experience providing computer consulting services, troubleshooting, and long-term information system planning to businesses ranging from startups to global enterprises. Great service requires great personnel, and Progent stands out by having put together a management team able to provide customers with the top service value in the industry.

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    24x7x365 Configuration Manager Network Help

    Progent's Microsoft-certified engineers can assist your company to streamline desktop update and patch management by delivering support for management tools that include Microsoft System Center Configuration Manager 2007, Systems Management Server, and WSUS.

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    For Windows desktop and application virtualization, Progent can provide the support of a Citrix XenDesktop consultant who can help your company to design a XenDesktop environment that improves the business value of your information network; configure XenDesktop technology with your physical and virtual servers, end-user devices, and peripherals; migrate your older desktop virtualization software to the latest releases of XenDesktop; and provide comprehensive online troubleshooting. Progent can also instruct your IT staff to follow best practices to manage your XenDesktop solution efficiently.

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    Progent's Microsoft-certified consultants can assist your business to support System Center 2007 Configuration Manager to simplify administration, enhance compliance, and increase productivity by making sure that operating systems and applications are always up to date, tracking licensing, and reporting usage patterns so you can make informed purchasing decisions. When you are set to upgrade your SCCM 2007 configuration management solution, Progent can assist you to prepare for and implement an efficient move to System Center 2012 Configuration Manager.

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    With Catalyst switches for small and mid-size businesses, Cisco allows companies to gain the full advantages of adding intelligence to their networks. Cisco's switching product line allows you to enable features to make your network infrastructure highly robust to accommodate real-time needs, expandable to support growth, safe enough to protect confidential information, and capable of differentiating and managing all traffic to optimize network performance. Progent's CCIE certified consultants can help you select and deploy Cisco switches appropriate for your business. Also, Progent's certified security consultants can help you develop a comprehensive protection plan and configure Cisco Catalyst switches so they help enforce your security strategy. Cisco Catalyst switches that Progent supports include the Cisco Catalyst 2950 switches, Catalyst 3560 switches, Cisco Catalyst 4948 switches, and Cisco Catalyst 6500 switches.

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    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of critical devices that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to impact productivity.

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