Fast and Affordable Online Support for Ribeirão Preto São Paulo Computer Networks
For companies located in Ribeirão Preto São Paulo, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking problems, plus the services of CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's remote technical support engineers offer excellent value because they have the practical background and are equipped with the advanced tools needed to resolve the majority of network issues quickly. Efficient support reduces immediate expenses since service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company saves additionally with incidental costs by minimizing or eliminating system downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced remote technical support expertise is particularly helpful for organizations that depend on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the support that you actually get. Unlike many remote support organizations, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and simple model for pricing do away with situations where speedy. minor fixes manage to turn into substantial tabs. Progent's skill at solving problems efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized technologies and proven methodologies which permit the maximum degree of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent offers safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's Technical Response Center to interface to your company's system remotely without compromising system security.
Progent's advanced service database system keeps extensive histories of the service that Progent's customers have been provided. Progent's team consultants have access to the details of all help delivered to every Progent customer by every Progent consultant. This history of anomalies and repairs is structured as an easily retrievable internal database that enables Progent's online support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft make available other extensive support knowledge bases and permit fast response from manufacturers' internal support staff so Progent's remote consulting specialists are able to arrive at the best resolutions promptly.
Online support services provided by Progent to businesses in Ribeirão Preto São Paulo include:
Certified Microsoft Windows Support
Progent's Microsoft-certified online support experts can deliver network problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration consulting, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop consulting and support services to help you business to install, configure, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for networking professionals, and indicates a person's technical knowledge at the master level. CCIEs can deal with the most stubborn challenges associated with network infrastructure planning, installation, administration, security, and problem solving. CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with IOS network management tools and coming up with workarounds or locating software patches. Cisco CCIEs represent an exceptional value because their broad expertise allows them to find solutions for problems rapidly. In typical cases, less experienced engineers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment using sophisticated remote support technology in order to provide fast, secure, and affordable analysis and remediation.
Ribeirão Preto Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Ribeirão Preto metro area.
Progent locations in Ribeirão Preto Metro
Progent's CCIEs can provide help for the complete line of Cisco's top-selling family of infrastructure appliances by offering consulting services that include:
CISSP and ISSAP Premier System Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security solutions that can enhance the defenses of your Windows, macOS and OS X, or Linux network against assaults or assist your company to recover rapidly after a serious breach. Security consulting services offered by Progent cover comprehensive data security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious attacks; integrating firewalls; building secure mechanisms for off-site and mobile connectivity; securing your messaging system against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting support to help businesses of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine local IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring services rapidly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer remote consulting services to address a broad range of information technologies including system infrastructure, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server economization and easy management in networks that incorporate Linux with Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux environments. Progent's group-oriented methodology for resolving network issues promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can offer urgent remote help analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight portfolio of outsourced network management services addresses all critical facets of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the complete malware attack progression including blocking, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so all looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery environment that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these special fields of information technology allows customers to complete critical initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Ribeirão Preto Business Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Call Center service offerings for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk consulting expertise can guide you in establishing an effective new Call Center or revamping your existing organization, identifying or customizing Help Desk Call Center application software to address the special needs of your company, or providing occasional online staff to work with your internal Help Desk Call Center group to handle unusually busy events like software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology experts offers your clients in Ribeirão Preto São Paulo instant access to a large support resource with extensive background offering phone support and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center perception as a solid contributor to company productivity, and Progent's intent is to resolve rather than simply document network issues.
- Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting Team offers remote and in-depth engineering support and training in special application fields including ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom programming, and education for Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Ribeirão Preto São Paulo online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your environment so your network support is proactive and automated. By anticipating potential problems before they grow into network outages, automated monitoring can ward off stressful and expensive information system failures. Progent can also assist with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems that support multiple operating systems.
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Ribeirão Preto São Paulo, Progent's phone-based network support specialists are ready to deliver expert and economical IT help the moment your business has to have it. Long experience offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to fix IT problems rapidly while eliminating the expense and lost time that comes with on-site service visits.
Even if your Ribeirão Preto organization has a local freelance support technician or employs an in-house organization that know how to handle the majority of computer issues, Progent’s Microsoft and Cisco certified consultants can provide an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to solve sudden system emergencies or particularly complex integration projects.
Advantages of Progent's IT Support for Offices in Ribeirão Preto São Paulo
Progent's remote technical help services enable your Ribeirão Preto business to experience the advantages of timely, world-class IT support without the cost of managing a full-time IT organization. Your information system will acquire greater business value by becoming increasingly available, productive, and secure. Advantages to your company include:
- Convenient virtual extension of your local IT resources
For most offices in Ribeirão Preto São Paulo, local computer support resources, whether represented by independent consultants or an internal maintenance staff, can handle typical technical problems. On the other hand, serious problems can spring up when your regular support personnel are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your onsite service personnel. In these cases, Progent's online support specialists offer a convenient, fast, and economical way to augment your regular resources and to convey useful information to increase your capability to deal with future issues in-house.
- Reduced Dependence on Individual Consultants
For IT support, smaller organizations commonly depend on independent freelance service providers. While independent consultants carry smaller internal costs than big support firms and can afford to charge lower rates, they are occasionally overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the lack of reserve personnel may require your business to go without assistance during an IT crisis. As your business grows, network unavailability and problems with vital applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a reliable source of backup service experts to make sure your IT system is always up and running.
- Build a Scalable Foundation for Seamless Expansion
Organizations often start with an IT architecture implemented on a modest budget. Lacking a strong infrastructure, band-aid fixes can get piled onto a shaky foundation. When a company grows, stability and scalability problems can hinder the productivity of the organization. These badly built environments need proper analysis, smart strategic planning, and extensive IT expertise to upgrade to a network infrastructure able to provide the solid foundation to handle vital business demands and facilitate downstream expansion.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller businesses need guidance and technical training to navigate through an increasingly complicated array of product options available for promoting business growth and enhancing productivity. They hardly need a computer consultant who is attempting to earn a commission on a specific vendor's technology. IT support and product sales can result in a scenario where the recommended
solution is built around a profitable technology rather than the true needs of a client. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to align technical expertise with the real needs of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT expertise, refined remote support tools, and familiarity with enterprise networking enable businesses to escape the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does My Business Start Getting Remote Technical Support from Progent?
- Best Practices
Progent’s team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional experience, at the front lines of network service, performing a wide range of IT projects for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This ensures that you get not just world-class IT help, but also a consultant with proven approaches for using technical knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises help per minute. Consequently, you pay exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for support services provided during regular working hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick repairs so you won't be tempted to allow minor problems to fester.
- Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or local support organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every staff member to each client. The practice of documenting and archiving service activity allows more effective service and eliminates a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your information network from painful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.