Fast Online Help for Ribeirão Preto São Paulo IT Networks
For businesses in Ribeirão Preto São Paulo, Progent provides remote help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the services of CISSP-qualified security experts to handle high-level security architecture and diagnostic issues.
Progent's remote support engineers provide excellent value because they have the real-world background and are equipped with the sophisticated technology required to solve the majority of network issues quickly. This lowers direct costs since service calls accumulate minimal chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally with indirect expenses by minimizing or eliminating system outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support experience is particularly valuable for businesses that depend on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's billing policy for online support is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you pay only for the services that you actually get. In contrast to many remote support companies, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and clean model for billing do away with situations where speedy. minor repairs manage to turn into big tabs. Progent's penchant for solving problems quickly means you saves money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a collection of optimized tools and field-tested methodologies which allow the maximum level of effectiveness for online engineering help and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's Technical Response Center to access your company's system remotely without compromising network security.
Progent's sophisticated technical support database application stores comprehensive records describing the support that Progent's clients have received. Progent's team engineers have the benefit of the details of assistance delivered to every customer by every engineer. This history of problems and repairs is stored as an easily exploitable internal knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support improves daily. Progent's extensive list of accreditations and working associations with important vendors such as Cisco and Microsoft make available additional vast support databases and permit quick access to vendors' internal engineering staff so Progent's online service specialists can arrive at the best solutions in the least time.
Online support offered by Progent to companies in Ribeirão Preto São Paulo include:
Certified Windows Experts
Progent's Microsoft-premier online service experts offer network problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Teams consulting, Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop services to assist you company to install, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the top recognition for network infrastructure consultants, and indicates a consultant's networking skills at the expert level. Cisco-qualified CCIEs can resolve the most difficult issues associated with network infrastructure design, installation, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs are an excellent value since their deep expertise allows them to fix problems quickly. In typical instances, less seasoned service providers can struggle for hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE consultants can communicate with your network using sophisticated on-line support tools to provide efficient, secure, and economical diagnosis and remediation.
Ribeirão Preto Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Ribeirão Preto metro area.
Progent locations in Ribeirão Preto Metro
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling family of connectivity products by providing services such as:
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISM and CISSP cybersecurity experts offer a variety of system protection solutions to enhance the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to clean up quickly following a serious breach. Security support services available from Progent include: in depth data security and compliance audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; integrating firewalls; building safe architectures for off-site and mobile communication; defending your email system against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting support to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine physical IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a repeatable workflow for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online support services to address a wide array of computer technologies including network architecture, email systems, network and process security, plus UNIX and Windows integration. For server hardware economization and easy administration in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-based environments. Progent's group-oriented approach to solving technical problems enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Important Linux variants for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the world's leading enterprises. The ProSight series of network management outsourcing services addresses all critical areas of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and enables rapid recovery of vital files, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your Progent consultant so any looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology enables customers to complete critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Ribeirão Preto Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex problems.
Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk or enhancing your established organization, evaluating or modifying Call Center software products to address the unique requirements of your corporation, or providing temporary phone support staff to reinforce your internal Help Desk Call Center resources during demanding situations such as software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk team of veteran network experts offers your customers in Ribeirão Preto São Paulo fast contact with an effective support resource with years of background providing telephone-based consulting and online diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a significant enabler of company productivity, and Progent's policy is to fix rather than simply track technical issues.
- Business Applications Services: Training, Development, and Integration
Progent's Applications Consulting Team offers phone-based and in-depth consulting expertise and education in key business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Ribeirão Preto São Paulo online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to fit your business so that your network maintenance is proactive rather than reactive. By detecting looming issues before they result in crashes, automated monitoring can minimize inconvenient and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that incorporate a mix of platforms.
To contact Progent about urgent online support with Microsoft, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Ribeirão Preto São Paulo, Progent's online computer support specialists can deliver expert and affordable system support the instant your business requires it. More than 15 years of offering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine remote access tools to fix network problems quickly while avoiding the expense and lost productivity associated with on-site service calls.
Even if your Ribeirão Preto organization deals with a local freelance consultant or employs a full time IT staff that can deal with the majority of computer issues, Progent’s Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either lack the time or the experience to deal with sudden network emergencies or particularly complex integration problems.
Advantages of Progent's IT Support for Businesses in Ribeirão Preto São Paulo
Progent's remote network troubleshooting services enable your Ribeirão Preto organization to realize the advantages of on-call, world-class network support without the expense of maintaining an in-house IT staff. Your information system will acquire added strategic value by being more reliable, efficient, and secure. Advantages to your business include:
- Convenient remote expansion of your local IT resources
For most businesses in Ribeirão Preto São Paulo, local computer service resources, whether represented by freelance consultants or an internal IT staff, can resolve typical technical issues. On the other hand, serious problems can strike when local resources are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite support technicians. In these instances, Progent's on-call support experts offer an easy, fast, and budget-friendly solution to supplement your regular resources and to convey useful information to improve your ability to handle future issues locally.
- Reduced Dependence on Individual Service Providers
For IT support, smaller businesses commonly rely on individual freelance consultants. Although freelance service people have smaller overhead than larger service companies and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another customer, sick, on a trip, or in class, the lack of fallback help may force your business to go without help during an emergency. As your business expands, system unavailability and trouble with critical software become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of reserve service experts to insure your IT system is always available.
- Build a Scalable Foundation for Smooth Growth
Organizations typically begin with an information architecture created on a modest budget. Without a robust framework, slap-dash fixes can get piled on top of a shaky foundation. When a network grows, reliability and scalability issues can impede the success of the business. These poorly designed environments require careful analysis, intelligent long-term planning, and broad-based IT expertise to evolve to a system architecture that can provide the solid foundation to meet vital business demands and ease future expansion.
- Work with Problem Solvers Rather Than Product Vendors
Smaller offices require guidance and technical training to negotiate an increasingly complicated maze of product alternatives capable of promoting business success and enhancing efficiency. Businesses do not need a network consultant who is attempting to earn a commission on a certain vendor's technology. Network support and product selling can result in a situation where the proposed
solution is designed around a profitable product instead of the true needs of a client. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to match IT consulting with the best interests of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical background, fine tuned remote support software, and familiarity with enterprise networking enable offices to escape the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Online Technical Help from Progent?
- Proven Methodology
Progent’s team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, in the trenches of IT service, executing a broad range of IT tasks for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This means that you get not only expert technical help, but also a support engineer with field-tested approaches for applying computer knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises visits per minute. Consequently, you are billed exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services provided during normal business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be tempted to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Companies who work with familiar independent service providers or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can save your information network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.