For small and midsize businesses in Ribeirão Preto São Paulo, Progent offers support for networks powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE engineers for complex infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to handle high-level security design and disaster recovery preparedness.
Progent's online support services represent exceptional value due to the fact that they have the practical experience and the advanced technology to resolve most information system issues quickly. This reduces immediate costs because solutions take up fewer chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more in indirect costs by reducing or eliminating system downtime and related losses stemming from business discontinuity, upset clients, unproductive employees, and distracted management.
Progent's pricing policy for online support is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you are billed just for the services that you receive. In contrast to typical online service organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing do away with scenarios where quick solutions somehow end up as big tabs. Progent's skill at solving technical issues efficiently translates into your business spending less money.
Progent's Online Service Tools
Over time, Progent has developed an array of customized tools and field-proven methodologies that permit the maximum degree of efficiency for remote technical support and troubleshooting for small and midsize company information networks. Progent offers protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology enables the staff of Progent's online support team to link to your system remotely without violating system security.
Progent's proprietary technical support reporting system maintains extensive records of the service that Progent's customers have received. Progent's staff service personnel have the benefit of the records of services rendered to every Progent customer by every engineer. This database of issues and responses is stored as a conveniently accessible internal knowledge base that permits Progent's online support professionals to share their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft make available other extensive support knowledge bases and permit fast access to manufacturers' in-house product engineers with the result that Progent's online service experts are able to arrive at the most efficient resolutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Ribeirão Preto São Paulo or to learn more about Progent's phone support programs, call Progent at
Phone-based Technical Services Available from Progent
Progent's remote support experts have credentials in an extensive array of products and technologies. This broad range of capability allows Progent's consultants to manage practically any crisis likely to crop up in a small or midsize company information system. Credentials held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To support customers with mixed-platform environments, Progent also offers access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services provided by Progent to small businesses in Ribeirão Preto include:
Progent's UNIX and Linux consultants can provide urgent remote assistance for resolving anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Progent also offers a wide range of remote desktop support services such as Windows 11 migration and planning and deploying Microsoft 365 cloud environments for Windows desktops.
Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk consulting services can assist you in creating an effective new Call Center or improving your existing one, selecting or enhancing Help Desk Call Center software to meet the unique requirements of your company, or providing temporary phone support staff to supplement your existing Help Desk team during high-demand situations such as software migrations, mass upgrades, or installing new applications.
Progent's Help Desk Call Center staff of experienced information technology consultants gives your workers in Ribeirão Preto São Paulo rapid access to a reliable technical support resource with extensive experience delivering telephone-based support and online troubleshooting for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center the reputation as a significant enabler of business success, and Progent's target is to solve rather than merely record IT issues.
Progent's Mac consultants can promote the creative components of Macintosh environments by providing remote consulting services and education in graphics, audio, and motion video. Progent's consultants can provide assistance in a range of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special jobs like scanning or digitizing audio/video or setting up an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide businesses in Ribeirão Preto São Paulo remote network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so your network support is proactive and automated. By uncovering looming trouble spots before they result in full-scale emergencies, automated monitoring can head off inconvenient and expensive service crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that support multiple OS platforms.
Ribeirão Preto Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Ribeirão Preto metro area.
City | Address | Phone | Link |
Ribeirão Preto | Praça Antônio Lopes Veludo, 55, Jardim Sumare Ribeirão Preto, SP 14025-059 Brazil |
+55 (16) 4042-0033 | Ribeirão Preto Network Support Services |