For small businesses in Ribeirão Preto São Paulo, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, plus the services of CISSP-accredited security consultants to handle advanced security design and disaster recovery planning.
Progent's remote support services represent excellent value due to the fact that they have the practical experience and the sophisticated technology to resolve most information system issues quickly. This lowers immediate costs because solutions accumulate a smaller number of billable minutes. Online help also eliminates the cost of sending an engineer to your office. Your company benefits even more with indirect costs by reducing or avoiding network downtime and associated losses resulting from business discontinuity, upset clients, unproductive workers, and distracted executives.
Progent's billing model for online help is designed to get the most out of your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to many remote service firms, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where fast solutions somehow turn into substantial invoices. Progent's penchant for dealing with problems quickly translates into your business conserving money.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined an arsenal of optimized tools and field-proven processes which permit the maximum level of efficiency for online technical support and repair for small company information systems. Progent offers safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access permits the consultants of Progent's Technical Response Center to interface to your system without compromising system security.
Progent's powerful customer support reporting application maintains detailed histories for the support that Progent's customers have been provided. Progent's team consultants have access to the details of assistance delivered to each Progent client by any engineer. This archive of issues and responses is structured as a conveniently exploitable proprietary knowledge base that allows Progent's online support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and working relationships with key technology companies such as Cisco and Microsoft make available other vast technical knowledge bases and permit quick response from manufacturers' in-house engineering staff so Progent's remote consulting specialists can come up with optimal solutions in the least time.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Ribeirão Preto São Paulo or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's online technical service experts offer credentials in a comprehensive array of products and technologies. This broad scope of IT skills allows Progent's engineers to address practically any problem likely to occur in a small company information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To provide assistance to clients with mixed-OS environments, Progent also provides the skills of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Phone-based services Offered by Progent to customers in Ribeirão Preto include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide array of computer technology including network architecture, messaging systems, system and process security, UNIX/Linux and Windows coexistence, VMware products for server hardware consolidation and easy administration, and transitioning from legacy systems to current Windows or Linux solutions. Progent's team-oriented approach to solving technical issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide emergency remote help for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure engineers, and certifies an individual's networking skills at the expert level. CCIEs can resolve even the most complex issues occurring in network infrastructure design, integration, management, protection, and problem solving. CCIEs work closely with Cisco's in-house support staff in analyzing problems with IOS Software network management utilities and coming up with workarounds or identifying software updates. CCIEs represent an exceptional value since their depth of expertise allows them to find solutions for even the most complex problems quickly. In common cases, less experienced engineers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few support firms make CCIEs available to assist small and medium sized businesses. Progent can provide fast phone contact with a CCIE so you can get immediate support for complex network infrastructure issues that are crippling worker productivity but are not within the experience of your local computer service personnel. Progent's CCIE engineers can tie into your network via advanced on-line troubleshooting tools to perform fast, secure, and economical analysis and repair.
Progent's CCIEs offer expertise in all of Cisco's market leading family of infrastructure devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support engineers can deliver network troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can help you with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server 2019 planning and integration, Microsoft Teams consulting, Skype for Business planning and deployment support, Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of remote desktop support and troubleshooting services such as Windows 7 integration, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified System Security Professionals
Progent's qualified CISSP and ISSAP network security consultants can provide a range of system protection solutions to improve the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to clean up quickly following a serious penetration. Security support services offered by Progent cover comprehensive security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recovery from malicious attacks; setting up firewalls; building secure techniques for remote and mobile connectivity; protecting your email infrastructure against spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help organizations of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the skills of seasoned online consulting experts for special IT projects that small companies often need. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Ribeirão Preto São Paulo Company Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk Call Center support programs for small organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are designed for smaller companies who lack the resources to build and maintain an in-house Help Desk but who need fast response from a reliable Help Desk Call Center with professional phone support plus the available expertise to escalate the most challenging tasks to advanced engineers.
Progent’s Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution built around the leading PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk or enhancing your current organization, selecting or customizing Help Desk software to meet the special needs of your company, or providing occasional phone support personnel to reinforce your existing Help Desk team to deal with unusually busy scenarios like software migrations, mass updates, or installing new business software.
Progent's Help Desk team of seasoned information technology professionals gives your customers in Ribeirão Preto São Paulo instant assistance from an effective support group with years of experience delivering phone support and remote troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center recognition as a crucial contributor to business success, and Progent's aim is to resolve instead of just record network issues.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Team offers remote and in-depth consulting expertise and education in key application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for familiar Microsoft business applications including CRM, Project, MS Word, and Excel. For more information on Progent's consulting, customization, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can nurture the imaginative components of Macintosh systems by delivering remote consulting services and training in imaging, audio, and video. Progent's support professionals can provide assistance in a large selection of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific jobs such as scanning or digitizing audio/video or integrating an audio/video production studio.
Online Network Monitoring Support
Progent can provide businesses in Ribeirão Preto São Paulo remote network and server monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so your computer maintenance is proactive and automated. By spotting potential trouble spots before they grow into downtime, system monitoring can minimize disruptive and expensive service crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks based on a variety of platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.
Ribeirão Preto Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Ribeirão Preto metro area.
Progent locations in Ribeirão Preto Metro