Fast Online Help for Ribeirão Preto São Paulo IT Networks
For organizations in Ribeirão Preto São Paulo, Progent provides online help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure issues, plus the services of CISSP-certified security experts to help with advanced security architecture and troubleshooting issues.
Progent's online support engineers provide excellent leverage due to the fact that they possess the real-world background and have access to the advanced technology necessary to resolve the majority of network problems rapidly. Efficient support reduces immediate expenses since solutions use up minimal billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization saves additionally with incidental costs by minimizing or eliminating network downtime and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote technical support expertise is particularly important in environments that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged just for the support that you receive. Unlike many remote support organizations, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from situations where fast fixes manage to end up as large bills. Progent's skill at handling problems quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of customized tools and proven methodologies that permit the maximum level of efficiency for remote help and repair for information systems of all sizes. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's online support team to communicate with your company's system without breaching system security.
Progent's sophisticated technical support reporting application includes comprehensive documentation for all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of assistance rendered to each Progent client by any Progent engineer. This database of problems and responses is stored as a readily exploitable proprietary knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and close associations with key technology companies such as Cisco and Microsoft make available other vast technical databases and allow quick response from manufacturers' internal product engineers so Progent's online consulting specialists can determine optimal solutions promptly.
Online technical services provided by Progent to clients in Ribeirão Preto São Paulo include:
Authorized Windows Expertise
Progent's Microsoft-certified online service professionals offer computer system problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Skype for Business migration consulting, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable desktop consulting and support services to assist your company to install, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop support services include providing Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for networking consultants, and validates a person's networking skills at the master level. Cisco-qualified CCIEs can deal with even the most stubborn challenges occurring in network design, integration, management, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS network management tools and developing workarounds or locating software patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their depth of expertise permits them to resolve problems rapidly. In common instances, less experienced engineers can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your network by means of the latest on-line troubleshooting tools to provide quick, safe, and economical analysis and remediation.
Ribeirão Preto Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Ribeirão Preto metro area.
Progent locations in Ribeirão Preto Metro
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's popular selection of networking appliances. Cisco technology expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Catalyst switch support, Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones configuration, Cisco Meraki wireless access point layout and set up, Aironet Wireless APs planning and integration help, Cisco WiFi controllers support Services, Cisco VPN and Network Security Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of system protection services that can strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or assist you to recover rapidly after a damaging breach. Security solutions offered by Progent cover thorough data security and compliance assessment utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; integrating firewalls; building secure architectures for remote and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support to help companies of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring services quickly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to verify complete service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online support services to address a broad range of computer technologies including network infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified management in environments that include Linux and Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network problems enables fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Major Linux variants for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the world's top enterprises. The ProSight series of outsourced network management services covers all key facets of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and allows fast restoration of critical files, apps and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT projects. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology allows clients to complete major projects economically and on time. Progent's project-based online engineering services include:
How Your Ribeirão Preto Company Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Call Center service options for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent’s Help Desk Co-management services make it possible for your business to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk staff of seasoned network experts offers your clients in Ribeirão Preto São Paulo rapid assistance from a dependable network service resource with extensive experience providing phone consulting and online troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center recognition as a significant enabler of company productivity, and Progent's goal is to solve instead of simply report IT issues.
- Business Applications Services: Education, Development, and Integration
Progent's Applications Experts Group offers phone-based professional consulting support and education in special application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Ribeirão Preto São Paulo online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so your network support is proactive rather than reactive. By uncovering possible problems before they result in network outages, remote monitoring can head off stressful and costly service breakdowns. Progent can also use system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems based on multiple operating systems.
To get in touch with Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Ribeirão Preto São Paulo, Progent's online network support specialists can provide effective and cost-effective IT support whenever your organization needs it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access tools to repair network problems quickly while avoiding the cost and lost time associated with in-person service calls.
Even if your Ribeirão Preto organization works with a local freelance support technician or employs a full time IT staff that know how to handle common computer issues, Progent’s Microsoft certified engineers can still provide a convenient and seamless virtual extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to fix unexpected system crises or particularly challenging integration problems.
Features of Progent's Online Network Support for Ribeirão Preto São Paulo
Progent's phone support, remote repair, system security consulting, and system administration services offer offices in Ribeirão Preto São Paulo the greatest leverage for your support investment. Whether you require one-time phone support and remote troubleshooting or full-time Help Desk support and system administration, Progent's professionals can provide your organization enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Ribeirão Preto São Paulo and is also ideal for customers in geographic areas that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a broad range of Microsoft support tools, service information, and on-going education.
- Per Minute Billing to Reduce Costs
Progent provides online support on a per-minute billing plan, so you pay only for the services you use. Progent requires no minimum fee for online service and imposes no ongoing retainer for services delivered during normal business hours. This protects you from facing big bills for simple fixes.
- Access to Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco offers access to authorized specialists with experience in designing, implementing, and managing networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting services consist of system integration, Microsoft Exchange Server expertise, network security design, and shared Help Desk services. Progent's Application Experts group can provide in-depth consulting support for critical business applications. Help available from the Application Experts Team covers:
Dynamics GP Support and Customization
Microsoft Project Support
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
BI Reporting Development and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Software Development
MySQL Management Support and Software Development
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a convenient one-stop source for network generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that meet the special needs of your company.
- Advanced Online Connectivity Software
Secure remote access permits Progent's support experts to see exactly what your customers see. This makes it possible to find quick solutions to problems that might otherwise demand an expensive onsite visit. Effective remote access tools and expert technicians together allow Progent to repair most IT issues rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated network monitoring.
- Compatibility with Mainstream VPN Products
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Service for High Network Uptime
For offices with mission-critical applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk Call Center services are intended specifically for budget-conscious businesses whose clients require instant recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical background, refined remote support software, and understanding of enterprise networking enable businesses to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Network Help from Progent?
- Best Practices
Progent’s team of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional experience, in the trenches of network service, performing a wide range of technical projects for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This means that you get not just expert technical help, but also a consultant with proven methods for applying computer knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises help by the minute. As a result, you pay only for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for support services delivered during normal business hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be forced to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can concentrate on offering high-value services where Progent has few competitors. Businesses who work with familiar independent consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and productive.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer round-the-clock system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your information network from stressful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.