Consulting and Technical Support for BlackBerry Solutions
BlackBerry mobile PDAs were once among the most popular products for achieving mobile access to messaging, scheduling, web-based programs, and other vital business data. Progent offers Richmond, Virginia companies the expertise of BlackBerry-qualified consultants who can assist companies to maintain their BlackBerry environments or transition smoothly to a modern smartphone solution.
As the complexity of small company IT technology has increased, and as the need for world-class security, reliability, and disaster recovery has become the standard for organizations of all sizes, successful integration and maintenance of BlackBerry solutions has become more challenging. To deal with areas like data protection, business continuity, and synchronization of BlackBerry PDAs with diverse email servers and shared databases, small businesses often resort to outside consulting professionals who specialize in RIM BlackBerry installation and troubleshooting.
Progent can provide the expertise of BlackBerry-qualified engineers who can help small businesses to design, administer, and repair BlackBerry environments affordably and effectively, eliminating the necessity for an in-house BlackBerry technology specialist and lowering the expense and stress of maintaining mobile work groups. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified network security professionals. This breadth of experience, coupled with Progent's proven remote service delivery model, provides small businesses an economical solution for integrating BlackBerry products productively into their business information system.
Progent's engineers can assist you with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your data and email systems operate optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from older releases of BlackBerry and Microsoft software, set up streamlined administration tools to help you monitor and control BlackBerry smartphones throughout your business, define security policies that are right for your business, customize wireless software, and make sure that your IT network infrastructure is appropriately designed to handle your BlackBerry users. In addition, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your regular backup procedures so that it can be restored quickly and safely.
BlackBerry Enterprise Server Technical Help
The BlackBerry BES Server offers businesses a single and secure source for integrating BlackBerry wireless devices into their messaging, groupware, and software application infrastructure. BlackBerry Enterprise Server (BES) enables mobile BlackBerry clients to access Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry handsets with PC desktops to ensure consistent information for applications like schedules, contact lists, to-do lists, instant messaging, and specialized business programs. Due to BlackBerry Enterprise Server integration with Microsoft Exchange, users carrying BlackBerry smartphones have effortless connectivity with Exchange email and to IM-capable applications through Microsoft Office Communications Server and Microsoft Lync Server integration.
Progent's BlackBerry-qualified engineers can show you how to design, implement, and support BlackBerry Enterprise Server (BES) so that you maximize the productivity of BlackBerry clients, simplify the management of a BlackBerry solution, and lower the expense of supporting mobile workers.
Some Ways That Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has been awarded accreditations from Research in Motion in all major facets of BlackBerry technology. Progent's BlackBerry consulting skills range from troubleshooting synchronization issues to designing mobile productivity solutions based on BlackBerry BES Server. These RIM BlackBerry credentials and their associated skill sets include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to perform basic technical functions including configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters and auto-signature, editing user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate email solution. Progent's seasoned experts can also help you to resolve a wide range of problems concerning synchronization, handset recognition, messaging reconciliation, web access, mobile connections, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.
As a leader in providing nationwide online support for small office networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile technical support expenses low and, by dealing with problems quickly, optimizes the productivity of your BlackBerry smartphone users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills required to install and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can help you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run important procedures including troubleshooting enterprise activation issues, registering and removing BlackBerry smartphone clients, setting activation passwords, configuring over-the-air program installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.
Progent's BlackBerry engineers can also assist you to operate administration software like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can explain the function of IT policies in the BlackBerry Enterprise environment and help you to select and implement sensible security configurations.
Progent's Microsoft-certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Exchange architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry solution to the latest version of Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in an email system based on Exchange. Progent's BlackBerry-certified consultant offers expertise in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to add and delete BlackBerry device users on Exchange Server and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and support storage groups, configure permissions, install the Mobile Data System and Instant Messaging, install access control lists, manage Exchange Server data flow, generate, edit, and apply wireless LAN and VPN configuration sets, implement SNMP traps, and generate management reports to summarize SNMP data.
Progent's BlackBerry-certified expert can support your BlackBerry technology in a number of environments such as Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.
Contact Progent to Get Assistance from a RIM BlackBerry-Qualified Specialist
To ask Progent about engineering assistance for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.