Consulting and Technical Support for BlackBerry Solutions
BlackBerry Consulting ServicesBlackBerry mobile smartphones were once among the most popular solutions for achieving mobile access to messaging, scheduling, web-based applications, and other critical business information. Progent can provide Richmond, Virginia businesses support from BlackBerry-qualified experts who can assist companies to manage existing BlackBerry deployments or transition smoothly to a modern mobile platform.

As the complexity of small business IT technology has expanded, and as the demand for world-class security, dependability, and disaster recovery has become the standard for organizations of any size, effective integration and maintenance of RIM BlackBerry technology has become more difficult. To deal with areas like data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging servers and corporate databases, small businesses frequently resort to outside support firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-qualified consultants who can assist small organizations to plan, manage, and repair BlackBerry solutions economically and efficiently, doing away with the need for an internal BlackBerry solutions specialist and reducing the expense and hassle of maintaining wireless work groups. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This breadth of knowledge, coupled with Progent's proven online support model, gives small companies a budget-friendly solution for incorporating RIM BlackBerry technology seamlessly into their information network.

Progent's consultants can help your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your data and messaging systems work optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft software, configure easy-to-use management tools to help you track and support BlackBerry devices throughout your business, recommend security policies that make sense for your business, customize wireless applications, and make sure that your network infrastructure is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be recovered rapidly and safely.

Technical Help for BlackBerry BES Server
BlackBerry Enterprise Server simplifies administration and support of RIM BlackBerry wireless handsets, offering a single platform for controlling critical jobs such as device deployment, upgrades, and retirement and offering a solid foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent integration between Microsoft Exchange, Novell GroupWise, or Lotus Domino messaging servers and BlackBerry handsets and supports over-the-air synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Support

BES Server offers a variety of data protection options beginning with automatic encryption of information transmitted between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits great flexibility in adjusting levels of protection to match the specific needs of your mobile network. Progent's BlackBerry certified engineers can help your company to select powerful security features and enable them remotely. Samples of these wirelessly configurable security settings are:

  • Lock down a device
  • Erase information from a lost BlackBerry smartphone
  • Disable Bluetooth
  • Enable internal protection against malicious attacks

BlackBerry Enterprise Server also offers versatility in determining mechanisms to keep mobile users from loading or executing unsecure or prohibited software. Progent can assist you to choose protective techniques like:

  • List precisely what applications are permitted on the device
  • Block third-party programs from using non-volatile memory on the BlackBerry device
  • Select which functions third-party software can access on the device
  • Restrict the kinds of connections third-party applications running on the smartphone can initialize
  • Block all external programs from being installed or executed on the device

How Progent Can Assist You to Maintain and Support Your BlackBerry Environment
Progent can deliver a seasoned engineer who has earned accreditations from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry consulting skills range from resolving synchronization issues to designing wireless productivity solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can assist you to carry out basic support functions such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters and auto-signature, editing user profiles, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate email software. Progent's certified experts can in addition assist you to troubleshoot a wide range of issues associated with synchronization, handset recognition, email consistency, web browsing, mobile connections, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide remote support for small business IT networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your BlackBerry support costs at a minimum and, by solving problems promptly, optimizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to help you to plan, install, validate, repair, and produce documentation for a wireless solution based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and technology needs analysis, solution design, roll-out strategy and implementation, performance tuning, configuration of a high-availability architecture, data backup and business recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional objectives and to create a wireless solution that meets your IT budget and aligns with your business plans. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's ability to support a BlackBerry BES Server, assist your organization to decide which management model and physical components meet your needs, and evaluate your email and messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices concerning alternatives for software editions, server hardware and storage, network topology, and application configuration.

To maximize network security, Progent's BlackBerry expert can help you to choose and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-qualified security specialists to perform company-wide security vulnerability and compliance testing and recommend improvements to support your BlackBerry solution.

Contact Progent to Get Support from a BlackBerry-Certified Specialist
If you wish to contact Progent about professional support for BlackBerry wireless solutions, call 1-800-993-9400 or visit Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.

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