Consulting and Technical Support Services for BlackBerry Technology
BlackBerry SupportBlackBerry wireless smartphones were once one of the most successful products for maintaining location-independent connectivity to messaging, scheduling, web-based programs, and other critical business information. Progent offers Richmond, Virginia companies support from BlackBerry-premier consultants who can help organizations to manage existing BlackBerry environments or transition efficiently to a modern smartphone platform.

As the sophistication of small business IT technology has expanded, and as the need for enterprise-class security, dependability, and recoverability has grown to be the standard for organizations of any size, successful deployment and support of BlackBerry solutions has become more difficult. To deal with issues like data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging systems and company databases, small organizations often resort to external consulting firms who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-premier engineers who can assist small organizations to design, manage, and repair BlackBerry-based environments economically and effectively, doing away with the requirement for an in-house BlackBerry solutions specialist and reducing the expense and hassle of supporting wireless work groups. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This breadth of experience, coupled with Progent's proven remote service delivery capabilities, provides small businesses an economical alternative for incorporating BlackBerry technology productively into their information network.

Progent's engineers can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your database and email systems work optimally with BlackBerry BES Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft technology, set up easy-to-use administration utilities so you can monitor and control BlackBerry devices across your business, recommend security policies that make sense for your company, customize wireless software, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be recovered rapidly and safely.

Central Virginia Contact Information:
Progent offers consulting services and onsite technical support throughout central Virginia.

Onsite IT Consulting
Progent locations in Central Virginia

City Address Phone Link
Richmond Broad Street Office Center, 2920 West Broad Street
Richmond, VA 23230
(804) 806-2100 Richmond Network Support Services


Consulting Help for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines administration and support of BlackBerry wireless handsets, offering a single platform for handling key jobs such as smartphone installation, updates, and deactivation and providing a solid infrastructure for security and high availability. BlackBerry BES Server supports seamless communication between Exchange Server, Groupwise, or Lotus messaging servers and BlackBerry users and supports over-the-air synchronization.

BlackBerry BES Server Troubleshooting Help

BlackBerry BES Server provides a variety of data protection options beginning with automatic data encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BES Server also permits great flexibility in selecting degrees of security to match the specific requirements of your company's network. Progent's BlackBerry certified engineers can assist your company to choose powerful security features and enable them remotely. Samples of these over-the-air selectable security settings are:

  • Disable a smartphone
  • Erase information from a misplaced or stolen BlackBerry device
  • Disable Bluetooth
  • Activate built-in protection against malicious attacks

BlackBerry Enterprise Server also offers flexibility in selecting ways to prevent users from installing or executing unsecure or unauthorized software. Progent can assist you to choose protective processes like:

  • Specify precisely which programs are allowed on the device
  • Block external programs from allocating persistent storage on the BlackBerry device
  • Select what resources third-party software can access on the smartphone
  • Restrict the kinds of access third-party applications running on the BlackBerry smartphone can establish
  • Block all third-party applications from being installed or run on the smartphone

Professional RIM BlackBerry Consulting Services Offered Online from Progent
Progent's certified RIM BlackBerry engineers are available remotely to provide prompt technical help to businesses in the Richmond region or anywhere in the state of Virginia. Progent's experienced remote technical support team has helped IT organizations solve network issues and cut IT service costs in each state in the United States and built a large following of loyal customers. (Refer to Progent's customer testimonials.)

Progent can provide remote help for a broad array of issues associated with RIM BlackBerry software and devices including wireless synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and improving mobile security. Major BlackBerry certifications earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist your business to perform basic support functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters and auto-signature, editing user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company messaging software. Progent's seasoned experts can also assist your business to troubleshoot a broad array of problems concerning synchronization, handset recognition, messaging reconciliation, web browsing, wireless connections, Instant Messaging, PC application configuration, and Desktop Redirector.

As a top innovator in delivering countrywide remote support for small company networks, Progent offers fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your wireless technical support expenses at a minimum and, by dealing with issues promptly, maximizes the productivity of your BlackBerry users.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to help your company to plan, install, test, troubleshoot, and document a mobile wireless solution built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry technology include business and network requirements analysis, solution design, installation planning and implementation, performance tuning, configuration of a high-availability environment, information backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical goals and to create a mobile wireless system that meets your IT budget and supports your business strategy. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to accommodate a BlackBerry BES Server, help you to decide which management approach and equipment match your requirements, and analyze your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions about alternatives for software versions, server hardware and mass storage, network design, and application configuration.

To maximize network protection, Progent's BlackBerry consultant can help you to select and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security specialists to run network-wide security assessment and compliance validation and recommend enhancements to support your BlackBerry solution.

Contact Progent to Get Assistance from a RIM BlackBerry-Certified Expert
To get in touch with Progent about engineering assistance for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.



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