Consulting Support Services for BlackBerry Environments
RIM BlackBerry SupportBlackBerry wireless PDAs were at one time among the most popular products for achieving anytime-anywhere connectivity to messaging, calendars, web-based applications, and other critical business data. Progent offers Richmond, Virginia companies support from BlackBerry-premier professionals who can help businesses to maintain their BlackBerry deployments or transition efficiently to a more popular mobile solution.

As the complexity of small business IT technology has increased, and as the demand for world-class security, dependability, and disaster recovery has become the standard for companies regardless of size, effective deployment and support of RIM BlackBerry technology has grown more difficult. To address issues such as security, disaster recovery, and synchronization of BlackBerry PDAs with diverse email systems and shared databases, small organizations often turn to outside support professionals who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-premier engineers who can assist small businesses to design, manage, and troubleshoot BlackBerry environments affordably and effectively, doing away with the need for an in-house BlackBerry technology specialist and reducing the cost and stress of maintaining mobile work groups. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified security professionals. This breadth of knowledge, combined with Progent's proven online service delivery capabilities, provides small businesses a budget-friendly solution for integrating RIM BlackBerry technology productively into their IT system.

Progent's engineers can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your database and email infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft technology, set up easy-to-use administration tools to help you monitor and support BlackBerry smartphones throughout your company, define security policies that are right for your business, customize mobile applications, and make sure that your network infrastructure is appropriately configured to handle your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your regular backup procedures in order that it can be recovered quickly and thoroughly.

Consulting Help for BlackBerry BES Server
BlackBerry Enterprise Server simplifies administration and support of BlackBerry smartphones, offering a single platform for handling key tasks such as device deployment, upgrades, and deactivation and providing a strong infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server delivers seamless communication between Microsoft Exchange, Groupwise, or Lotus messaging platforms and BlackBerry smartphones and allows remote synchronization.

BlackBerry Enterprise Server Configuration Support

BlackBerry Enterprise Server provides a wealth of security options starting with advanced data encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry BES Server using Advanced Encryption Standard or Triple DES. BES Server also permits excellent versatility in selecting levels of security to match the special needs of your company's environment. Progent's BlackBerry authorized engineers can assist your company to select powerful security functions and enable them wirelessly. Examples of these over-the-air configurable security features include:

  • Lock down a BlackBerry device
  • Erase data from a lost smartphone
  • Disable Bluetooth
  • Enable built-in defenses against malicious attacks

BlackBerry BES Server also offers flexibility in selecting mechanisms to keep users from loading or running unsafe or unauthorized code. Progent can assist you to choose protective techniques such as:

  • Specify exactly what applications are allowed on the device
  • Block third-party software from allocating non-volatile memory on the device
  • Select which functions external programs can use on the device
  • Limit the kinds of access external programs running on the BlackBerry smartphone can initialize
  • Block all third-party software from being loaded or executed on the device

Professional BlackBerry Consulting Services Offered Remotely from Progent
Progent's certified BlackBerry support specialists are available remotely to deliver prompt assistance to companies in the Richmond area or throughout the state of Virginia. Progent's seasoned remote technical support team has helped IT organizations resolve network problems and cut IT service expenses in every state in the United States and established a large base of satisfied clients. (See Progent's customer testimonials.)

Progent can provide remote assistance for a broad array of issues associated with BlackBerry software and devices including synchronization, configuration with Exchange, managing BlackBerry Enterprise Server, and improving wireless security. Important RIM BlackBerry credentials earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can help you to perform basic support functions such as setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters, changing user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your company email solution. Progent's certified service professionals can also assist your business to troubleshoot a broad array of problems associated with synchronization, device detection, messaging consistency, web browsing, wireless connectivity, IM, PC application configuration, and Desktop Redirector.

As a leader in providing nationwide online help for small business IT networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your mobile support costs low and, by dealing with problems promptly, improves the output of your BlackBerry users.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, validate, repair, and produce documentation for a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry include business and technology needs analysis, system design, deployment planning and implementation, performance tuning, configuration of a high-availability architecture, information backup and disaster recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical objectives and to design a wireless solution that meets your IT budget and aligns with your business plans. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to determine which management approach and physical components meet your needs, and evaluate your messaging system configuration. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make smart choices about alternatives for software versions, processors and mass storage, network design, and application set up.

To optimize network security, Progent's BlackBerry-certified consultant can assist your company to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security specialists to perform network-wide security vulnerability and compliance validation and recommend enhancements to support your BlackBerry solution.

Contact Progent to Get Assistance from a BlackBerry-Certified Specialist
In order to get in touch with Progent about consulting assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.