Fast, Affordable Remote Computer Network Support for Richmond, California Small Businesses
For over two decades, Progent has specialized in providing world-class IT support to clients who have small-company IT budgets. Progent has built a powerful support solution that features a low-overhead, tightly connected virtual office network, custom remote repair technology, a large team of engineers certified in a broad array of IT practice areas, a Call Center operational structure that maximizes responsiveness and ensures follow-up, a global group of on-line service professionals, on-site service options for the majority of most zip codes in the U.S., and a company culture committed to fixing network issues in the shortest time and at the lowest cost to customers.

For larger companies, Progent offers co-sourcing services to add to the technical skills of your in-house network service staff. Co-sourcing can save money and minimize technical risks for major projects like application design and development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of accredited experts to help your business to design and execute a sensible cloud strategy.

Core Technologies Supported by Progent for Businesses in Richmond, California
Progent's nationwide team of world-class experts provides help for virtually all facets of network systems deployed by companies of all sizes. Technologies served by Progent in and around Richmond include:

Support Delivery Alternatives Available for Richmond, California Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network administration. Progent's model for delivering network support services is based on the Help Desk Call Center structure common to big IT groups. Progent's Help Desk Call Center Service Mechanism ensures rapid response, thorough activity records, reliable follow-through, and tight expense monitoring for a range of IT support delivery options that include remote troubleshooting, in-person support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) provides urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified support experts can help customers to troubleshoot and fix hardware and software problems without the expense or time loss of travel for onsite support calls. The experience of Progent's network consultants allows them to handle the majority of network problems quickly. For complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for first-time customers to accommodate urgent situations and Progent bills per minute with no sign-up fees or minimums, so you pay only for the support you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn more details concerning Progent's online network troubleshooting expertise.

  • On-site Service
    Progent provides on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote support engineers to give small businesses the ideal combination: on-premises service professionals when you need them as well as the remote help of Progent's worldwide team of network consultants, security specialists, and business application programmers. The wait time for in-person service visits is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Learn more concerning why to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. For details, visit Online Help Desk Services.

  • IT Consulting Expertise
    Progent offers small companies affordable availability of enterprise-class IT professionals who can deliver help with critical products and technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security consulting, non-stop network consulting, virtual server solutions, plus configuration, programming and training for small business programs such as financials, ERP and MRP, management reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects including office relocations and massive software upgrades, longer term initiatives like management reporting application programming and support, database software development and DBA support, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent response such as data restoration and virus cleanup.

  • Application Hosting
    Progent can host key business applications like Exchange Server and Microsoft SQL in order to provide small companies with higher levels of dependability, security, and performance than is feasible with the type of on-site data center that is practical for the majority of small and midsize businesses. Since Progent uses the same data centers that host the equipment of many of the world's biggest information technology organizations, Progent can eliminate the investment in creating and maintaining the infrastructure required for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs remain current, protection and efficiency is constantly monitored, and systems are consistently backed up and ready for full and prompt recovery. Find out more about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest level of dependability and expandability but that is in addition simple for customers to transfer to a different support firm or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtual server techniques that allow businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, system support, and network management while achieving world-class dependability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed package, can handle the mixed- OS and loosely standardized environments common with smaller businesses, and keeps control of the software in the client's hands so that migrating to a new virtualized host is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide advanced online consulting services to help companies of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that combine physical resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience providing advanced consulting support online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's value-priced ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete threat progression including blocking, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security companies to deliver web-based control and world-class security for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your Progent engineering consultant so that any potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and productivity programs used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated collection of network technologies such as firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's CISSP-Certified cybersecurity experts, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a company-wide perspective on network security and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and statutory regulations for IT data protection and incident reporting.

The scope and size of Progent's consulting team offer a powerful set of advantages to organizations wishing to increase the business value of their information system within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progent’s staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry experience, in the trenches of IT service, performing a broad range of technical projects for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This means that you get not only world-class IT capability, but also a consultant with field-tested methods for fixing actual IT problems efficiently. Find out additional information about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for remote service and on-premises help by the minute. As a result, you owe only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no sign-up charge and asks no retainer for support services provided during normal business hours. Many service organizations impose large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with big bills for fast solutions. An additional benefit of granular pricing is that customers will be less inclined to permit less critical issues to fester until they become big problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small service firms who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports given by every consultant to every client. The practice of detailing and archiving service activity allows more efficient support and avoids a variety of common problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent faces few competitors. Small businesses who utilize independent consultants or who employ internal IT personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, protected, and productive. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Richmond, California business wants to get in touch with Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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