Richmond, CA Online Help from Certified Network Troubleshooting Consultants
Progent's computer support services can provide your Richmond, CA company budget-friendly and consistent access to world-class IT experts. By providing IT consulting help when you require it, providing advanced knowledge for vital technologies, offering unique support such as automated server monitoring, and invoicing only for services you use, Progent offers your Richmond, California company an economical solution for optimizing the productivity of small office information systems. If you run an on-premises datacenter, rely on cloud resources, or have a hybrid cloud-and-local solution, Progent is the intelligent way for businesses to create and manage a robust and safe IT network and to benefit from quick access to the experienced help ordinarily available only to businesses who are able to afford a large internal information technology organization.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the skills of your internal IT service staff. This can cut costs and help meet schedules for big projects like application development, business continuity planning and testing, security audits, office consolidations, or technology migrations.
Progent can also offer the services of accredited experts to assist your business to design and implement your cloud strategy.
Popular Products and Technologies Supported by Progent for Companies in Richmond, California
Progent's nationwide group of world-class experts offers support for virtually all facets of information technology deployed by organizations of any size. Practice areas supported by Progent in Richmond include:
Service Delivery Alternatives Available for Richmond, California Businesses
Progent has a selection of alternatives for providing small companies and local governments with affordable IT services for technical support, system architecture, hosting, and network management. Progent's paradigm for delivering network support services is based on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Call Center Service Model promotes fast response, thorough service records, reliable follow-through, and strict expense control for an array of IT service delivery options that include remote repairs, in-person help, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified service experts can assist clients to troubleshoot and repair network problems without the expense or time loss of travel for onsite service calls. The background of Progent's IT engineers makes it possible to handle most IT problems rapidly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible signup process for first-time customers to accommodate emergency situations and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out additional information about Progent's online network troubleshooting services.
- Onsite Service
Progent provides on-site technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote service experts to give small and midsize companies the optimal solution: on-premises support technicians when you require them plus the on-line expertise of Progent's worldwide team of network engineers, security specialists, and business application developers. The response time for on-site support visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Find out more details about how to register for Progent's in-person network support services.
- Help Desk
Progent's Helpdesk Outsourcing Services are designed for small and midsize companies who require fast and reliable support from an online Contact Center with efficient phone assistance, online repair capability, and sufficient technical strength for all needed escalation. Since small and midsize businesses typically are constrained by tight IT budgets and can spare scant management bandwidth for dealing with network support, Progent's Help Desk Outsourcing Services could be the most efficient option to ensure that small business computer systems stay up and running. Read more about Progent's Helpdesk services.
- IT Consulting Services
Progent offers small and midsize companies budget-friendly access to enterprise-class IT professionals who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security consulting, non-stop network engineering, server virtualization strategies, plus integration, customization and training for small business programs including financials, ERP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects such as site relocations and major software migrations, longer term projects like business information application programming and customization, database software development and DBA services, and web development, on-going services such as System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or emergency response such as disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize companies with greater degrees of availability, security, and performance than is feasible with the class of internal data center that is practical for most small businesses. Because Progent utilizes the same data centers that host the equipment of some of the world's largest information technology organizations, Progent can eliminate the cost of building and managing the systems required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that upgrades and service packs remain current, security and performance is continually tracked, and systems are consistently archived and available for full and rapid recovery. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize organization's servers in a setting that not only delivers the highest degree of fault-tolerance and extensibility but that is in addition convenient for customers to migrate to a different service firm or to move in-house when your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server technologies that permit businesses with mixed networks to benefit significantly on the expense of hardware, infrastructure support, and IT administration while getting enterprise-class availability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can support the mixed- platform and loosely standardized environments typical of smaller companies, and retains ownership of the licenses in the customer's hands so that moving to a different virtual system is quick, safe, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent offers expert online consulting to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that combine local IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so all potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to assess your organization's ability to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Richmond, California Businesses
Progent's size, depth of information technology skill, and familiarity with corporate IT support allow small businesses to avoid the pitfalls related to over reliance on small service organizations or independent consultants.
Working with Progent enables your small business to:
- Prevent Excessive Dependence on Individual Support Consultants
For network support, small companies often depend heavily on independent engineers. Although individual support providers carry lower overhead than more substantial IT service firms and can afford to charge nominally lower rates, they are frequently stretched to far to react rapidly to critical problems. If a freelance engineer is busy with another customer, ill, on travelling, or in class, the lack of backup staff may force your company to wait for help during a crisis. As your small business expands, system downtime or problems with critical programs become more costly. The money you believed you were conserving on an independent consultant can disappear fast because of lower productivity. In addition, when independent consultants confront new technologies, the unavailability of a large consulting group to count on for assistance forces them to learn on the job while your company winds up footing the costs for their continuing training.
- Have Access to Experts in Advanced Information Technology Issues
The majority of small support organizations or freelance engineers who concentrate on small company network support may excel at providing connect-the-dots fixes but lack the background to work cost-effectively with complicated IT infrastructures that have mixed platforms, multiple locations, VoIP systems, remote workforces, integrated accounting and analytical applications, eCommerce, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's large group of experts can benefit your business because big-company environments are by nature complex, support problems demand thorough knowledge in many technical areas, and reaching a high degree of stability, availability, and protection calls for enterprise-tested processes.
- Build a Firm Foundation for Seamless Growth
Small businesses typically begin with a network implemented on a shoestring budget. Lacking a carefully designed basis, a series of ad hoc repairs often get piled onto of a tenuous foundation. As a business grows, reliability and expandability issues can hinder the productivity of the business. These networks require thorough assessment, intelligent business analysis, and in-depth expertise to migrate to a network environment that can provide the reliable basis to handle critical business requirements and ease future growth.
- Partner with Solution Providers, Not Resellers
Small companies need guidance and insight to work through an ever more complex array of technology options available for enabling growth and improving productivity. Businesses do not need a network engineer or service firm that attempts to promote products. Progent eliminates conflicts of interest by not selling any products. Progent sells consulting and services exclusively. This allows Progent to align consulting support with the genuine interests of customers. Mixing IT consulting and product selling can result in a conflict where the recommended solution is built around a preselected vendor instead of being based on the actual requirements of a small business.
How to Contact Progent
If your Richmond, California company needs to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Assistance
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).