Richmond, CA Online Support from Certified Computer Service Professionals
Progent's computer technical support services can deliver your Richmond, CA business low cost and reliable support from enterprise-class technical engineers. By delivering network support service when you need it, offering specialized expertise for vital applications, offering unique services such as 24x7 server monitoring, and charging only for support you receive, Progent gives your Richmond, California business an economical solution for optimizing the productivity and profitability of small-scale business networks. Whether you maintain a local datacenter, connect to cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the smart choice for businesses to build and manage a robust and secure information system and to have fast availability of the experienced consulting usually restricted to enterprises who are able to set up a sizeable in-house information technology group.

For mid-size and large businesses, Progent offers co-sourcing support to add to the skills of your in-house IT service personnel. This can save money and minimize technical risks for major IT initiatives like software programming, business continuity planning, network security audits, merging datacenters, or technology migrations.

Progent can also offer the services of accredited experts to help your business to plan and execute a sensible cloud computing strategy.

Popular Technologies Serviced by Progent for Business Networks in Richmond, California
Progent's national group of industry certified support professionals offers help for all aspects of information technology used by organizations of any size. Practice areas supported by Progent in Richmond include:

Service Delivery Options for Richmond, California Companies
Progent has a variety of options for providing small businesses with cost-effective IT services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing computer support is based on the Call Center structure common to big IT groups. Progent's Help Desk Call Center Service Mechanism ensures fast support, thorough activity records, dependable follow-through, and strict cost control for an array of network service delivery modes that include remote repairs, on-premises help, top-level consulting, plus server hosting.

  • Online Support
    Progent’s Technical Response Center (TRC) offers urgent and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can assist customers to troubleshoot and fix network issues without the cost or time loss of on-premises service calls. The background of Progent's IT consultants makes it possible to resolve the majority of IT issues quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based signup procedure for first-time customers to accommodate emergency network problems and Progent bills by the minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out additional information about Progent's remote computer troubleshooting services.

  • On-site Service
    Progent provides onsite computer support for registered customers in major metropolitan areas in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online support engineers to deliver small businesses the optimal solution: on-premises service technicians when you require them plus the remote help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The response time for on-site support calls is usually less than one business day. There is no start-up or retainer fee for registering as a Progent customer for onsite support. Find out more details concerning why to sign up for Progent's in-person computer support services.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses and local governments who require fast and dependable support from a professional Contact Center with effective telephone assistance, online troubleshooting tools, and sufficient technical strength for all needed problem escalation. Because small and midsize companies usually are constrained by limited information technology funds and can spare little management bandwidth for dealing with network support tasks, Progent's Helpdesk Services could be the most efficient way to ensure that small business computer systems are always productive. Read more about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small businesses affordable availability of world-class consultants who can deliver help with critical technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network security consulting, high availability network design, virtualization strategies, plus integration, customization and training for small business applications including financials, ERP and MRP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including office moves and massive system migrations, longer term initiatives like business reporting application development and customization, relational database software development and DBA services, and web design, on-going support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or emergency services such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host key business applications like Exchange Server and Microsoft SQL to provide small businesses with greater degrees of availability, protection, and performance than is possible with the class of internal data center that is realistically affordable for most small organizations. Since Progent utilizes the same data centers that host the equipment of many of the planet's biggest IT companies, Progent can save you the expense of building and maintaining the systems needed for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions stay current, protection and efficiency is continually monitored, and systems are regularly archived and ready for full and prompt restoration. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for all of a small organization's servers in an environment that not only provides the top degree of availability and expandability but that is also simple for customers to transfer to a different service firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that permit businesses with mixed environments to save dramatically on the costs of hardware, system support, and IT management while getting world-class dependability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed solution, can support the multi- OS and loosely standardized environments common with small companies, and keeps ownership of the licenses in the client's hands so that moving to a new virtual host is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers expert online consulting to help businesses of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine local IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete threat lifecycle including protection, detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, applications and VMs that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security companies to deliver web-based management and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is intended to help assess your company's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Richmond, California Small Businesses
Progent's size, breadth and depth of information technology expertise, and experience with enterprise IT support enable small and midsize businesses to sidestep the problems related to over dependence on thinly staffed support firms or freelance engineers.

Working with Progent enables your company to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For IT services, small companies sometimes depend heavily on independent consultants. Though freelance support providers carry lower expenses than larger support firms and can afford to bill nominally smaller fees, freelancers are often too overworked to respond quickly to critical network problems. If an independent consultant is busy with another client, ill, on travelling, or in training, the lack of replacement personnel may require your business to wait for help in case of an emergency. The more your small business grows, network downtime or difficulties with line-of-business applications get more costly. The money you thought you were saving on an independent consultant can be eaten up quickly due to lost productivity. In addition, when independent consultants confront unfamiliar technologies, the lack of a large engineering team to count on for assistance forces them to learn with the meter running while your company winds up with the costs for their ongoing training.

  • Gain Access to Certified Professionals in Advanced IT Solutions
    The majority of small service firms or freelance consultants who concentrate on small company IT consulting may excel at delivering connect-the-dots fixes but don't have the seasoning to work cost-effectively with complex IT environments that have mixed operating systems, numerous locations, Voice over IP systems, mobile clients, integrated accounting and operational applications, data-driven web sites, and specialized business applications. Progent's experience with global companies and Progent's large staff of experts can be valuable to your small business because big-company environments are characteristically complex, support problems demand thorough understanding of in numerous technical disciplines, and achieving a high level of stability, availability, and protection requires industry-tested processes.

  • Build a Solid Basis for Growth
    Small companies often begin with an IT system implemented on a shoestring budget. Without a solid basis, a series of band-aid repairs commonly get thrown on top of a tenuous foundation. As a company grows, stability and expandability issues can obstruct the productivity of the organization. These environments need proper assessment, smart business analysis, and in-depth expertise to migrate to a network infrastructure that can act as the solid foundation to handle current business needs and support downstream expansion.

  • Team with Solution Consultants, Not Product Vendors
    Small companies require direction and education to work through an ever more complex maze of technology alternatives available for enabling business growth and improving productivity. They do not need an IT consultant or support firm that tries to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent offers services and expertise only. This permits Progent to match technical support with the genuine interests of customers. Combining network support and product selling can lead to a situation where the proposed solution is based on a preselected technology rather than being driven by the true requirements of a customer.

How to Contact Progent
In case your Richmond, California company wants to get in touch with Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Assistance
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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Configuration Manager automates application and device provisioning and updating, simplifies compliance settings management, keeps track of network assets, guards against company data leakage, performs health monitoring, allows secure end-user self service, and offers a single point of control for administering multi-OS ecosystems running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud integration experts can help businesses of any size with any aspect of planning, implementing, operating and troubleshooting a System Center Configuration Manager deployment for on-premises, cloud, or hybrid networks.

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Progent's expert solution designers and programmers can help your business to build customizations to Microsoft Dynamics GP/Great Plains that address the special requirement of your business without losing the advantages of seamless Windows integration. Progent can also offer expertise with a variety of software development tools that can be used to build user-interface and data integrations with Microsoft GP. These integration tools include Microsoft Dexterity, Modifier with VBA, Visual Studio for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, and Integration Manager.

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Progent's Microsoft-certified consulting experts can help businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older release of Windows. Online and onsite assessment and migration support for Microsoft Windows 10 offered by Progent include Return on Investment analysis, project supervision, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile management and synchronization, teleworker connectivity, data and identity security, automated provisioning and management, network optimization, Wi-Fi support, business continuity planning, group and personal training for network management personnel and end users, and ongoing Call Center support services.

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Progent's Microsoft consultants can provide in-depth support in implementing, managing and debugging any edition of Microsoft Project, Project Server, and Microsoft Project Online and can provide a broad variety of cost-effective remote consulting services based on industry best practices to help businesses of all sizes to receive all the advantages of this powerful platform. Services offered by Progent include system planning, installation and upgrades, strategies for secure file and status sharing among local and remote or mobile users, network infrastructure optimization, and customized webinar training.

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The new ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver substantially more performance than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-certified CCIE network experts can assist your company to maintain your legacy PIX or ASA 5500 security appliances and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, configure, optimize, administer and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

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Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center is available for piloting line-of-business applications, developing efficient system upgrade methodologies, assessing and tuning performance, planning or verifying business continuity strategies, resolving compatibility issues, and establishing training systems for the latest products and technologies. For Progent clients without adequate internal resources to configure proper pilot environments, Progent's Test and Training Lab cuts capital costs and engineering risk while keeping critical IT projects on schedule.

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Progent's UNIX family consulting services offer small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of expertise offers you a convenient single consulting firm to show you how to create and maintain a secure and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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Progent's Data Center professionals can show you how to identify high availability data centers that match the specific requirements of your business. High availability co-location sites are especially appealing to small organizations because of their affordability and simplified logistics compared to pursuing a do-it-yourself approach. Trying to design an in-house data center that offers even a basic degree of fault tolerance is too costly for typical small companies. Progent is ready to show you how to reap all the benefits of non-stop data centers and fault tolerant colo sites by providing a complete array of engineering and support services.

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Microsoft Office for Mac allows Apple Macintosh users to run the industry's most popular business applications. Progent's Apple-certified Macintosh experts can show you how to set up Mac Office on a mixed-platform network that incorporates Apple OS X and Windows platforms so that Mac users can access the new capabilities of Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with colleagues who use Windows. Progent's consultants have expertise with both Apple Macintosh and Windows platforms and can provide service for environments that mix Apple Macintosh with Microsoft Windows systems with complete resource sharing, or environments which intentionally limit sharing between Apple Mac and Windows systems.

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Progent’s colocation center support services are designed for companies with equipment located at IDCs or data center colo hosting sites and in need of on-demand on-site help at the collocation site plus off-site support from Microsoft and Cisco certified professionals. Progent offers a full array of IDC and data center and co-location support services including system architecture analysis, Windows and Linux server installation and support, troubleshooting for server and telecommunications infrastructure, design and deployment of fault tolerant configurations, architecting and deploying layered security defenses, firewall integration and troubleshooting, designing load balancing solutions, and planning high-availability server clustering systems.

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If your company is developing UNIX-based applications on a network that includes MS Windows-based servers, PCs, and office productivity products, Progent can provide comprehensive IT outsourcing that frees you to concentrate on your area of strategic know-how while avoiding the continual hassle of maintaining your company information system. Through the use of automated network monitoring and by delivering online and on-site assistance as your business needs it, Progent represents an economical solution for supporting an IT network that provides excellent reliability, protection, and performance. Progent's developer support services include full-service it outsourcing, virtual server infrastructure, online and in-person service and troubleshooting, 24x7 monitoring services, and Helpdesk outsourcing.

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Progent's team of application experts offer advanced consulting, software development, deployment assistance, and online training for popular applications that address vital areas including ERP, financials, management analytics, web application development, and the MS Office family of business productivity software. As a Microsoft Partner with years of background delivering advanced consulting support online, Progent can help clients throughout the United States to save the time and fees associated with travel and on-site visits without compromising the effectiveness of consulting services.

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Progent can provide onsite education designed for people who wish to broaden their understanding of the Apple macOS and OS X platform, Apple Mac computers, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual webinar classes for Mac applications.