Fast, Affordable Remote Computer Network Support for Richmond, California Small Businesses
For more than twenty years, Progent has focused on delivering world-quality network support services to customers with small-company budgets. Progent has built a unique service solution that features a cost-effective, tightly connected virtual office network, sophisticated remote troubleshooting tools, a large pool of consultants certified in a wide array of technical disciplines, a Call Center service model that promotes responsiveness and ensures follow-up, a worldwide group of on-line support experts, on-site support availability for the majority of most zip codes in the U.S., and a company culture focused on fixing network problems in the least time and at the lowest cost to customers.

For medium-size and enterprise companies, Progent offers co-sourcing support to reinforce the subject matter expertise of your internal IT support staff. This can reduce expenses and minimize technical risks for major projects such as application development, disaster recovery planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can also offer the services of accredited experts to assist your business to design and execute a sensible cloud computing strategy.

Core IT Areas Serviced by Progent for Office Networks in Richmond, California
Progent's nationwide team of certified support professionals provides assistance for virtually all facets of information systems deployed by companies of all sizes. Areas supported by Progent in Richmond include:

Support Delivery Alternatives for Richmond, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, hosting services, and network management. Progent's model for delivering IT support services is built on the Help Desk structure common to big IT groups. Progent's Help Desk Call Center Support Model ensures fast support, thorough service records, reliable follow-through, and strict cost control for a range of network service delivery modes that include remote repairs, on-premises support, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and scheduled online support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can help clients to troubleshoot and repair network problems without the expense or delay of on-premises support visits. The background of Progent's network engineers allows them to resolve most network issues quickly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible registration process for first-time clients to accommodate emergency network problems and Progent bills per minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn additional information about Progent's remote network support expertise.

  • On-site Service
    Progent provides onsite technical support for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's remote service experts to give small and midsize companies the optimal solution: in-person support professionals when you need them as well as the remote expertise of Progent's seasoned staff of network engineers, security professionals, and business software developers. The wait time for on-site service visits is usually under one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more about how and why to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex issues. To learn more, refer to Help Desk Services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can deliver help with vital technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, company-wide network security engineering, high availability network design, server virtualization strategies, plus configuration, programming and training for small business applications such as financials, ERP, management reporting, sales automation, and office productivity software. Progent can help with one-time projects including office relocations and massive system migrations, extended projects such as business reporting software programming and support, relational database software programming and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response like data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications like Exchange and MS SQL to provide small and midsize companies with higher degrees of dependability, protection, and recoverability than is feasible using the class of on-site data center that is realistically affordable for most small and midsize businesses. Since Progent uses the same data centers that host the equipment of some of the world's largest information technology companies, Progent can eliminate the investment in creating and maintaining the systems needed for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions stay updated, protection and efficiency is constantly tracked, and systems and data files are consistently archived and available for full and rapid recovery. Learn additional information about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's servers in a setting that not only delivers the top level of dependability and expandability but that is in addition easy for clients to transfer to a different support firm or to bring internally when your business situation calls for it. Progent's Private Cloud hosting is built around mature virtual server technologies that permit small businesses with multi-vendor environments to save significantly on the costs of hardware, system support, and network administration while achieving world-class dependability and an unparalleled degree of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered solution, can handle the mixed- OS and loosely standardized environments typical of smaller companies, and keeps control of the software licenses in the client's possession so that migrating to a different virtualized host is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced online consulting support to help organizations of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, applications and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so that any looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Richmond, California Businesses
Progent's size, breadth of information technology expertise, and experience with enterprise IT consulting allow small and midsize companies to avoid the pitfalls related to over dependence on small service firms or independent consultants.

Teaming with Progent enables your small business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For IT support, smaller companies sometimes rely excessively on individual engineers. Though individual service providers have lower overhead than more substantial support organizations and can afford to charge nominally lower fees, freelancers are sometimes too overworked to respond rapidly to urgent situations. If an independent engineer is occupied with different customer, sick, on vacation, or in training, the absence of backup personnel may force your company to go without help during a crisis. The more your company expands, network unavailability or difficulties with line-of-business applications become more expensive. The dollars you believed you were conserving on a freelancer can be eaten up quickly because of lower productivity. Also, when independent consultants confront unfamiliar technologies, the unavailability of a big engineering group to depend on for advice forces them to train in place while your organization ends up with the costs for their ongoing training.

  • Gain Access to Certified Professionals in Complex IT Solutions
    The majority of smaller service firms or independent engineers who concentrate on small company IT support are capable of delivering routine solutions but don't have the experience to deal efficiently with complicated IT environments that have a variety of platforms, many sites, VoIP implementations, mobile clients, interconnected financial and analytical software, eCommerce, and specialized business applications. Progent's background with global enterprises and Progent's extensive staff of specialists can benefit your company because enterprise environments are characteristically complex, support problems require thorough understanding of in many technical disciplines, and achieving an acceptable level of stability, reliability, and security calls for industry-tested processes.

  • Create a Solid Basis for Growth
    Small companies typically begin with a network cobbled together on a tight budget. Without a carefully designed architecture, a sequence of improvised repairs commonly get piled onto of a tenuous structure. As a company grows, stability and scalability problems can undermine the success of the business. These networks need proper assessment, intelligent business analysis, and in-depth expertise to migrate to a network environment that will provide the solid basis to handle critical business needs and support downstream expansion.

  • Partner with Solution Consultants, Not Product Vendors
    Small businesses require direction and insight to work through an ever more complicated maze of IT alternatives offered for enabling business growth and enhancing efficiency. They do not need a network engineer or support organization that attempts to promote a product. Progent eliminates conflicted motives by not selling any products. Progent offers services and expertise exclusively. This permits Progent to align consulting services with the real interests of clients. Combining IT consulting and product selling can lead to a situation where the proposed solution is based on a predetermined technology rather than being based on the true needs of a small business.

How to Contact Progent
If your Richmond, California company needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Online Network Help
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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Progent's Microsoft-certified consultants have two decades of background providing electronic messaging and integrated email/telephony solutions for companies. Progent offers economical Microsoft Exchange 2007 Server consulting services to strengthen email security and virus protection, provide fault tolerant email, and implement remote and wireless email connectivity. Progentís Microsoft Exchange help and support offerings can assist you in planning and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT system or older Microsoft Email software such as Microsoft Exchange 5.5 to Exchange Server 2010.

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Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration services that include Microsoft Azure enterprise hybrid cloud planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has 20 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.

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Solaris Online Engineer
Solaris Remote Support Firm

Progent offers nationwide urgent help and troubleshooting services for businesses who run Sun Solaris environments or whose IT systems include a mix of Solaris and Microsoft Windows products. Remote IT help offers optimum leverage for your information technology budget by extending user efficiency and shortening the hours billed for computer analysis and repair. Sophisticated online support tools and skilled technicians and engineers allow Progent to solve most network problems without wasting time and expense by traveling to your location. In most of cases your IT issues can be dealt with by telephone or via a combination of telephone support and online connectivity. Progent can offer the services of Cisco certified CCIE network experts and CISSP premier security specialists to help you with the toughest system problems.

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Microsoft Operations Manager Professionals
Microsoft Operations Manager Technical Support Services

Progent's Microsoft-certified consulting experts have over a decade of experience designing, deploying, optimizing and repairing SCOM environments and can provide companies of all sizes advanced remote or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that provides the performance and availability needed to watch over your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent can also help you to import and customize System Center 2012 Operations Manager management packs according to best practices for tracking network fabric and Microsoft and third-party applications and services. Also, Progent can provide responsive remote or on-premises technical support to help you to remediate critical problems detected by SCOM 2012.

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Support and Setup for Remote Monitoring and Reporting
System Center Operations Manager IT Consultant

Progent offers a selection of network service packages for small companies. These information technology outsourcing and server monitoring services are built around the proactive problem handling abilities of Microsoft Operations Manager 2007, a state-of-the-art network and system support software platform that tracks the availability, performance, and security of your network and isolates potential problems before they can bring down your system. With Progent's economically priced IT support packages, small companies can select a simple co-sourcing service program based on System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package.

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MySQL development Consulting
Consulting Services for MySQL application development

Progent can provide affordable remote access to an Oracle MySQL DBA or application programmer and can help organizations of all sizes to integrate and manage MySQL within a dependable IT infrastructure that offers high levels of speed, scalability, and security. Progent also has experience helping companies port databases from an Oracle environment to MySQL.

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Support Outsourcing for Microsoft Exchange

Progent's Microsoft-certified consulting engineers can help your organization to assess the benefits of Exchange Server 2010 for your business and can assist you to plan and carry out an efficient upgrade to Microsoft Exchange Server 2010 from Exchange Server 2003 or Microsoft Exchange 2007 that will provide quick ROI by improving your productivity, cutting the expense of hardware and support, streamlining management, and integrating your vital communications platforms.

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Internal Network Security Inventory Consultant
Network Security Scan Professional

Progent offers two ultra-affordable service bundles intended to allow small companies to get an impartial security assessment from a certified security engineer. With Progent's External Network Security Inventory Checkup, an engineer administers an extensive test of your network from outside your firewalled perimeter to determine possible weaknesses in the security profile you present to the public. With Progent's Internal Network Security Inventory Checkup, a security expert executes a system scan from an authorized machine within your company firewall to uncover your exposure to internal assaults. Both security inventory packages are set up and executed from a secured remote site.

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Microsoft Lync Server IM Remote Support
Microsoft Lync Server Instant Messaging Technology Consulting Services

Progent's consultants can assist you to assess the value of Microsoft Lync Server 2010 for your business and can assist you to design and carry out a deployment of Microsoft Lync Server 2010 that centralizes the administration of IM and Presence and improves the productivity of your in-house employees, telecommuters, and mobile workforce. Progent's consultant's can in addition help you to carry out an efficient migration to Microsoft Lync Server 2010 from Office Communications Server or Microsoft Live Communications Server, interface Lync Server 2010 with Exchange, SharePoint Server, and SQL Server, show you how you can run Lync Server 2010 to enhance the collaborative capabilities of Microsoft Office applications, and offer webinar training and ongoing support for Microsoft Lync and other Microsoft technologies.

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Co-Location Online Consulting
Colocation Center Integration Support

Colocation sites make it possible for companies to share world-class data centers for housing network equipment that supports vital applications. Progent's Microsoft and Cisco certified consultants can assist your business with all facets of your colocation program including selecting and moving to a colocation site, creating network topology, defining required equipment, on-site and remote maintenance, establishing online network administration, and training your support staff.

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Support and Integration for Dynamics GP/Great Plains
Dynamics GP Accounting Network Engineer

Progent can show you how to plan and execute an efficient migration to Dynamics GP/Great Plains so that you retain your data, improve your protection, modernize your analytics, take complete advantage of Microsoft Office integration, and reduce business disruption by creating and executing a sensible migration plan. Progent can also help educate new Microsoft Dynamics GP 2010 users so you don't waste productivity. Progent can improve your company reports and business analytics by offering Crystal Reports consulting, FRx programming, and Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to create specialized line-of-business software and eCommerce programs that work seamlessly with Microsoft Dynamics GP/Great Plains.

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Support Services for Non-stop Network
Online Consulting for High Availability Networks

Progentís fault tolerant system experts provide reliability support, disaster recovery services, system load balancing, non-stop interoffice connectivity, 24x7 Internet interface design, high-availability data center services, and other 24x7 operations services to show your organization integrate a 24x7 network for strategic applications. Progent possesses the experience to design affordable, fault-tolerant networks by utilizing the expanding suite of Windows Cluster servers including Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Microsoft Exchange Cluster Server. Progentís Microsoft and Cisco authorized consultants can show you how to you design a high-availability mutli-site network with a fully mirrored Internet interface and intelligent system load balancing.

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Professionals for Dynamics GP Power BI
Dynamics GP Software Online Troubleshooting

important features of Dynamics GP accounting include a modular design that allows you to license just the functionality you need, a standards-based architecture based on Microsoft technologies to safeguard your investment and offer a tightly interconnected environment, advanced reporting services that allow you to track all activities, revenues and expenses and sales patterns, integration with Microsoft Office to speed access to corporate data, the ability to integrate information from virtually any db software or desktop application into Microsoft Dynamics GP, and an open architecture that makes it possible to develop custom programs. Progent can show you how to configure and maintain a reliable, secure server and communications network to support Dynamics GP/Great Plains, and can provide expert GP consultants to help you convert the advanced features of Microsoft Dynamics GP business accounting software into a high-value business solution.

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Small Business IT Outsourcing White Papers
White Paper for Small Business IT Outsourcing

Progentís IT outsourcing services provide affordable computer consulting for medium-size corporations. Whether it includes planning network architecture, creating an internal Help Desk or outsourcing a one, rolling out an updated email platform, monitoring your system, or developing an on-line eCommerce application, outsourcing your network technical services can smooth out expenses and minimize uncertainties, allowing IT support budgets to grow in a more linear and controlled manner than is possible by assembling a bulky, all-purpose internal IT staff. Progentís Outsourcing White Paper and flyers show how Progent can help you build a protected and highly available system foundation for your vital Windows-based business software such as Windows 2008, Microsoft Exchange Server, and Microsoft SQL Server 2008.

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Sun Solaris Online Help
Solaris Remote Support Services

Progent's Sun Solaris family support experts offer small and mid-size businesses and developers help with administering and maintaining Solaris environments that run with Microsoft-based technology. Progent offers your business contact with Sun Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This wide range of experience offers you a convenient single source to show you how to build and maintain a protected and reliable mixed-platform connectivity and communications solution that supports Sun Solaris and Microsoft coexistence by integrating Microsoft Windows with popular versions of UNIX such as Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or major Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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VMM Self-Service Portal Network Consultant
SCVMM Professional

Progent's Microsoft-certified consultants can help organizations of all sizes to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts, networking, storage, and library resources; design, deploy, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class monitoring and reporting. Progent can help your company to move from a legacy edition of SCVMM or from a third-party management system, and Progent can show you how you to enhance and troubleshoot your existing SCVMM ecosystem so you get maximum return on investment.

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ProSight SSL management Engineers
Consultant Services for infrastructure documentation management

Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of the time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it.

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ProSight Remote Network Management Consulting
Consultants for Remote Network Monitoring

Progent's ProSight portfolio of managed IT services are geared to offer organizations who maintain small in-house IT administration and support staffs with low-cost help from world-class management platforms and technical experts. Advantages of Progent's ProSight line of managed services include fixed IT maintenance costs, smart automation of routine management processes, ongoing absorption of the latest technology, smooth transition from older systems to current solutions, improved fit between computer technology with business goals, guidance from veteran IT consultants, and allowing management to concentrate on business instead of ever-changing computer technology.

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Slackware Linux, Solaris, UNIX Specialists Garland, TX Debian Linux, Sun Solaris, UNIX Integration Services
Jabber and SIP gateway Integration Support
Jabber Troubleshooting Support and Help

Progent's Jabber consultants can provide online or onsite support to assist businesses of any size to design, implement, maintain, update or troubleshoot Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent can provide in-depth support for the products, technologies and services that go into building an end-to-end Jabber collaboration solution such as Cisco network appliances and management software, Microsoft Office apps, Windows and Mac computers, Apple iOS and Android smartphones, SIP trunking, Wi-Fi networks, cyber security, cloud computing, immersive telepresence systems, PBX products, business continuity, and other components of a cohesive collaboration ecosystem.

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Small Business IT Outsourcing Services Network Design and Configuration for Omaha, Nebraska
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Microsoft Dynamics SL Professionals

Progent can provide you with experts who can modify your Microsoft Business Solutions ERP, MRP, and accounting system programs to suit your specific company requirements. Progentís Microsoft-certified support experts provide expertise in Microsoft AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also offers custom e-Commerce integration services for safe, company-wide resource sharing plus interfacing with Customer Relationship Management packages.

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MySQL WorkBench Reporting
Cisco Certified Experts Specialists for MySQL development

Progent offers cost-effective remote access to an Oracle-certified MySQL RDBMS DBA or application developer and can assist businesses of all sizes to integrate and manage MySQL in a robust network infrastructure that offers high levels of speed, expandability, and protection. Progent also has experience assisting businesses migrate databases from an Oracle environment to MySQL.

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Citrix StorageLink Gateway Engineer
Citrix StorageLink Site Recovery Engineer

Progent's Citrix experts can assist you to assess the business value of the available versions of Essentials for Hyper-V, assist you to use Citrix management tools with your Microsoft Hyper-V environment, and show you how you can deploy Citrix Essentials for Hyper-V to enhance the performance, uptime, consistency, and fault tolerance of your virtualized network while lowering the cost of equipment and operations and simplifying administrative tasks.

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Dynamics GP Integration
Microsoft Certified Partner Configuration for Dynamics GP Great Plains Software

Progentís Microsoft certified experts offer a variety of support services for Microsoft Dynamics GP. Dynamics GP is a financial and business analysis solution built, like all Microsoft accounting tools, on the expandable and familiar foundation of Microsoft Windows technology. Dynamics GP offers an affordable solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is simple to deploy and configure, and with its segmented design you can license only the capability you currently require, with the option to add clients and enlarge capabilities in the future. Progentís Microsoft Dynamics GP support engineers can show you how to deploy, configure and manage the latest version of Microsoft Dynamics GP or migrate smoothly from an older version.

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Virtualization Consultant Services Virtual Server Technology Consultancy
Remote Network Monitoring Integration
MOM 2007 IT Services

Even if your business has a minimal network services group and a modest technology budget, your information network can still have the same high availability and performance that once needed a substantial internal service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-premier IT professionals, the most recent network management products for proactive monitoring and threshold alarms, and economical support programs such as a help desk service to keep your mission-critical network applications and servers operating.

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Wireless Security Scan Professionals
Information Risk Assessment Specialist

Progent offers two ultra-affordable service packages intended to enable small businesses to receive a professional security evaluation from a certified security consultant. With Progent's External Security Inventory Scan, an engineer administers a comprehensive examination of your network from outside your firewall to determine possible risks in the security profile you expose to the public. With Progent's Internal Security Inventory Checkup, an engineer runs a system scan from an authorized computer inside your company firewall to assess your exposure to inside threats. The two security inventory services are set up and executed from a protected external site.

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network asset documentation management Consulting

ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it.

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Edge Routers Support Outsourcing
3900 Router Integration Services

Cisco has designed a full product line of routers that includes routers designed to provide the security, performance, and availability demanded by organizations from small offices to global enterprises and ISPs. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved fault tolerance and system availability. Progent can help you select and integrate Cisco routers to build a reliable foundation for your IT system and to make it easy to expand as you add new users, open new offices, deploy new services, open your network to clients and partners, and manage a more mobile workforce. Progent offers help with a range of routers powered by the Cisco IOS platform, including the Cisco 800 family of small business routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, Cisco CRS Carrier Routing System for the network core, as well as legacy 3600 and 3700 Series Routers.

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ISSAP Certified Cybersecurity Architecture Professionals

Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP Certification through rigorous testing and significant experience with network security design. ISSAP security experts possess comprehensive understanding of access management mechanisms and methodologies, telecommunications and network security, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security. Progent's ISSAP-certified security experts can help your business with all aspects of secure network architecture.