Immediate, Affordable Online Computer Help for Richmond, California Small Businesses
For more than two decades, Progent has specialized in providing world-class IT support to customers who have small-company IT budgets. Progent has built a powerful support system that features a streamlined, seamless virtual office infrastructure, custom online troubleshooting tools, a large pool of engineers certified in a broad array of technical disciplines, a Call Center operational structure that maximizes responsiveness and ensures follow-up, a global team of remote troubleshooting professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving technical issues in the shortest time and at the least cost to customers.
For larger companies, Progent can provide co-sourcing support to reinforce the technical skills of your internal network service staff. Co-sourcing can cut costs and minimize technical risks for big projects such as application development, business continuity planning, security evaluations, office consolidations, or technology migrations.
Progent can in addition offer the services of certified experts to help your business to plan and execute your cloud strategy.
Popular Technologies Serviced by Progent's Consultants for Companies in Richmond, California
Progent's nationwide group of industry certified support professionals offers support for virtually all facets of information technology used by businesses of any size. Practice areas served by Progent in and around Richmond include:
Service Delivery Alternatives Available for Richmond, California Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with affordable computer services for technical support, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering computer support services is based on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Contact Center Support Model ensures rapid support, comprehensive service records, consistent follow-through, and tight cost control across a range of network service delivery alternatives that include remote repairs, on-premises support, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified support experts can help customers to troubleshoot and fix hardware and software problems without the expense or delay of on-premises support calls. The background of Progent's IT engineers makes it possible to resolve most IT problems quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for new customers to accommodate urgent situations and Progent charges per minute with no sign-up charges or time minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out more information about Progent's remote network troubleshooting expertise.
- Onsite Service
Progent offers onsite computer assistance for registered clients in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote support experts to deliver small and midsize companies the ideal combination: hands-on support technicians when you need them plus the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business software developers. The wait time for in-person service visits is typically under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more about how and why to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses and local governments who require prompt and dependable support from an online Help Desk with effective telephone assistance, online troubleshooting capability, and enough technical strength for full escalation. Because smaller businesses typically are constrained by limited IT funds and can spare scant executive bandwidth for handling network support, Progent's Help Desk Call Center Services could be the most cost-effective way to make sure that business information networks are always productive. Learn more details about Progent's Help Desk Call Center services.
- Consulting Expertise
Progent provides small companies budget-friendly availability of enterprise-class consultants who can deliver help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security consulting, fault tolerant it system design, virtual server solutions, plus integration, customization and support for small business programs including financials, operations, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-time projects such as site relocations and major system upgrades, extended initiatives like business reporting application development and customization, relational database application development and DBA services, and web development, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency response like data restoration and malware cleanup.
- Application Server Hosting
Progent can host critical applications like Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize companies with greater levels of availability, protection, and recoverability than is possible using the class of on-site data center that is practical for the majority of small and midsize companies. Because Progent utilizes the same facilities that host the gear of many of the planet's biggest IT organizations, Progent can eliminate the expense of building and maintaining the infrastructure required for world-class cooling, electrical backup, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and revisions remain updated, security and efficiency is continually monitored, and systems and data files are consistently backed up and available for full and rapid recovery. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize organization's production servers in an environment that not only delivers the highest level of fault-tolerance and scalability but that is also easy for clients to migrate to a different support provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting is based on proven virtualization technologies that allow companies with mixed environments to save significantly on the expense of hardware, infrastructure maintenance, and IT administration while getting world-class availability and an unprecedented level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered service, can support the multi- platform and loosely standardized networks typical of smaller businesses, and keeps control of the software licenses in the client's possession so that moving to a different virtualized system is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent can provide advanced remote consulting support to help businesses of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that utilize physical resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the complete threat progression including filtering, detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so that all looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated collection of network products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's
CISSP-qualified cybersecurity experts,
CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance professionals offer a company-wide view of system security and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and statutory requirements for IT data security and incident reporting.
The scope and size of Progent's consulting staff bring a unique set of benefits to companies trying to maximize the productivity of their IT system within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco qualified experts average longer than a decade of hands-on industry experience, at the front lines of network service, performing a wide variety of technical tasks for an extensive mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This means that you get not only world-class IT capability, but also a support engineer with field-tested methods for solving actual network problems quickly.
Find out more concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for online service and on-premises help per minute. As a result, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for support services provided during regular business hours. Many support firms demand large minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids major invoices for fast repairs. An additional advantage of by-the-minute pricing is that customers will not be tempted to allow less critical issues to stay unaddressed until they grow into big ones.
Find out more about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local support firms who offer minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports given by each consultant to every client. The practice of detailing and archiving service records allows more effective service and avoids a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
Learn more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent faces few competitors. Small businesses who utilize independent service providers or who employ internal support personnel gain when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
Find out more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Richmond, California business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Immediate Online Technical Assistance
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).