Immediate, Low-cost Online Network Assistance for Richmond, California Small Businesses
For more than twenty years, Progent has specialized in providing enterprise-class IT support services to clients who have small-business budgets. Progent has built a unique service solution that includes a low-overhead, seamless virtual office infrastructure, custom online repair technology, a substantial pool of consultants accredited in a broad range of technical practice areas, a Help Desk service structure that maximizes efficiency and ensures follow-up, a worldwide group of remote service professionals, on-site support options for the majority of most zip codes in the United States, and a company culture focused on resolving network issues in the shortest time and at the lowest cost to customers.
For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal network support team. This can cut costs and minimize technical risks for big projects like software development, disaster recovery preparedness, security audits, merging datacenters, or software migrations.
Progent can also provide access to accredited experts to help your company to design and execute your cloud strategy.
Primary Areas of Expertise Supported by Progent for Companies in Richmond, California
Progent's national group of industry certified consultants provides help for all aspects of information technology deployed by companies of any size. Practice areas served by Progent in and around Richmond include:
Service Delivery Options for Richmond, California Companies
Progent has a variety of options for providing small companies and local governments with cost-effective IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing IT support is based on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Help Desk Support Model ensures rapid support, thorough activity documentation, reliable follow-through, and strict cost control for a range of network support delivery alternatives that include online troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and routine remote support for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can assist clients to analyze and fix hardware and software issues without the expense or delay of on-premises service calls. The background of Progent's IT consultants makes it possible to handle the majority of network issues quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible signup procedure for new clients to address urgent network problems and Progent charges per minute with zero startup fees or time minimums, so you pay only for the support you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security engineers. Learn additional information concerning Progent's remote computer support services.
- Onsite Support
Progent provides onsite technical support for registered clients in larger cities in the U.S. Progent's onsite support personnel can operate in tandem with Progent's remote support engineers to deliver small businesses the optimal solution: hands-on support professionals when you require them plus the on-line expertise of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The response time for in-person support visits is usually under one business day. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Find out more details about how to sign up for Progent's in-person network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. For details, refer to Help Desk Services.
- IT Consulting Services
Progent provides small businesses affordable availability of world-class consultants who can provide help with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network protection consulting, fault tolerant network engineering, virtualization solutions, plus integration, customization and support for small business programs including financials, ERP and MRP, business analytics, CRM, and productivity suites. Progent can help with one-shot projects including site moves and massive software upgrades, extended initiatives like management information software development and support, database software development and administration services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or urgent services like data restoration and virus removal.
- Application Server Hosting
Progent can host key applications such as Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher levels of reliability, protection, and recoverability than is possible using the class of on-site data center that is practical for most small and midsize businesses. Because Progent utilizes the same data centers that support the equipment of many of the world's biggest information technology companies, Progent can save you the expense of creating and managing the systems required for world-class cooling, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and service packs stay updated, security and efficiency is continually monitored, and systems and data files are regularly archived and ready for full and rapid recovery. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize organization's production servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is also easy for clients to transfer to a different service firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting service is built around mature virtualization technologies that allow businesses with mixed networks to benefit significantly on the expense of hardware, infrastructure maintenance, and network administration while getting world-class reliability and an unprecedented level of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed service, can support the multi- platform and non- standardized environments common with small companies, and retains control of the software licenses in the client's possession so that moving to a different virtualized host is fast, safe, and affordable. This avoids ending up a captive to a specific hosting provider while still providing all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent can provide advanced remote consulting services to help companies of any size integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the entire malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and allows rapid recovery of critical data, apps and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security companies to deliver web-based control and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your Progent consultant so that any potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Richmond, California Businesses
Progent's staff size, scope of technical expertise, and familiarity with corporate network consulting enable small companies to sidestep the pitfalls associated with over dependence on small service organizations or freelance engineers.
Teaming with Progent's Experts allows your business to:
- Prevent Over Dependence on Freelance Consultants
For IT services, small companies sometimes rely heavily on individual engineers. Though freelance support engineers carry lower expenses than larger support firms and can typically charge nominally lower fees, they are often unable to respond quickly to urgent network problems. If an independent consultant is busy with another customer, sick, on vacation, or in training, the absence of replacement staff may force your business to wait for help during a crisis. The more your company expands, system unavailability or problems with critical programs become more expensive. The money you believed you were saving on an independent consultant can evaporate fast because of lower productivity. In addition, when freelance consultants encounter unfamiliar problems, the lack of a big consulting team to fall back on for assistance requires them to learn in place while your company winds up with the bill for their continuing training.
- Gain Access to Certified Professionals in Advanced Information Technology Issues
Many small service organizations or freelance consultants specializing in small company IT consulting are capable of providing routine solutions but lack the seasoning to work efficiently with complex network environments that have mixed platforms, numerous offices, Voice over IP implementations, remote workers, integrated accounting and operational applications, eCommerce, and specialized business software. Progent's background with global enterprises and Progent's large group of experts can be valuable to your small business because enterprise networks are inherently complicated, support issues demand thorough understanding of in many technical areas, and achieving a high degree of stability, reliability, and security calls for industry-tested processes.
- Build a Firm Foundation for Seamless Growth
Small companies typically start with a network implemented on a tight budget. Lacking a carefully designed architecture, a sequence of ad hoc fixes often get tossed onto of a weak foundation. As a business evolves, stability and expandability problems can hinder the productivity of the organization. These environments need proper evaluation, smart strategic analysis, and in-depth experience to upgrade to an IT environment that will act as the reliable foundation to meet current business requirements and ease downstream growth.
- Partner with Solution Consultants, Not Product Resellers
Smaller companies need direction and education to navigate through an increasingly complex array of technology alternatives available for accelerating growth and improving efficiency. Businesses do not need an IT engineer or support firm that tries to sell them products. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells services and expertise only. This permits Progent to match technical services with the real needs of clients. Mixing IT consulting and product reselling can lead to a conflict where the proposed solution is based on a predetermined vendor instead of being driven by the actual requirements of a customer.
In case your Richmond, California business needs to contact Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Fast Online Network Support
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).