Professional Online Service for Richmond, California Networks from Certified Consultants
Small companies have typically been overlooked by large IT service organizations. Some small companies permit themselves to grow excessively dependent on individual engineers or small support firms who lack the bandwidth or broad skill sets to respond quickly or efficiently to technical crises. Other small companies resort to giant service firms staffed with technicians taught to provide standardized fixes for ordinary problems but who are missing the experience and versatility to handle the diversity of configurations and lack of standardization that characterizes small company IT systems.

Progent's time-tested methodology for providing low-cost and successful network support to small businesses has made Progent one of the most respected Microsoft-certified IT consulting organizations in the United States. Progent has delivered online help to small businesses in every state in the U.S. (See Progent's client testimonials).

For mid-size and large companies, Progent can provide co-sourcing support to reinforce the subject matter expertise of your internal IT support staff. Co-sourcing can cut costs and help meet schedules for big projects such as software programming, disaster recovery preparedness, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide access to certified experts to assist your company to design and implement a sensible cloud strategy.

Popular Technologies Supported by Progent's Consultants for Business Networks in Richmond, California
Progent's nationwide group of world-class consultants offers help for all facets of network systems used by organizations of any size. Technologies served by Progent in Richmond include:

Service Delivery Alternatives Available for Richmond, California Companies
Progent offers a selection of alternatives for providing small businesses with affordable computer services for technical support, system architecture, hosting services, and IT administration. Progent's paradigm for delivering network support is based on the Help Desk structure familiar to big IT groups. Progent's Helpdesk Support Model promotes rapid response, comprehensive activity records, dependable follow-through, and strict cost control for a range of IT support delivery modes that include online troubleshooting, onsite help, high-end consulting, plus server and application hosting.

  • Online Support
    Progent’s Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can help clients to analyze and fix hardware and software problems without the cost or delay of travel for onsite service visits. The experience of Progent's IT engineers makes it possible to handle most network problems quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based registration process for first-time clients to address urgent situations and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the support you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn more details concerning Progent's online network troubleshooting expertise.

  • On-site Service
    Progent provides onsite technical support for signed-up customers in larger cities in the United States. Progent's onsite support technicians can operate in tandem with Progent's remote service engineers to deliver small and midsize businesses the best of both worlds: in-person service professionals when you need them plus the on-line expertise of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The wait time for on-site support calls is usually under one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details about how and why to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. To learn more, visit Online Help Desk Services for Small Businesses.

  • Consulting Services
    Progent offers small companies affordable availability of enterprise-class IT professionals who can deliver assistance with vital technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, company-wide network protection engineering, fault tolerant it system engineering, virtualization solutions, plus integration, programming and training for small business software including accounting, ERP and MRP, management reporting, CRM, and productivity packages. Progent can help with short-term projects such as office moves and massive software migrations, longer term initiatives like management information application programming and customization, relational database software programming and DBA services, and web development, on-going support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and network administration, or urgent services like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host key applications like Exchange Server and Microsoft SQL Server in order to provide small companies with higher levels of dependability, protection, and performance than is feasible using the class of in-house data center that is practical for the majority of small and midsize companies. Since Progent utilizes the same facilities that host the gear of some of the world's largest information technology companies, Progent can eliminate the expense of creating and maintaining the systems required for world-class cooling, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs remain updated, security and efficiency is continually tracked, and systems and data files are regularly archived and ready for full and prompt recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for all of a small organization's production servers in a setting that not only delivers the highest level of availability and extensibility but that is also simple for clients to transfer to a different support firm or to move internally if your business situation calls for it. Progent's Private Cloud hosting is founded on tested virtual server technologies that allow small businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, system maintenance, and network management while getting enterprise-class availability and an unparalleled level of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered package, can support the mixed- OS and loosely standardized networks typical of small businesses, and keeps ownership of the software licenses in the customer's hands so that migrating to a different virtualized system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced online consulting services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's value-priced ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and enables fast recovery of critical files, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to deliver web-based management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so any potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Richmond, California Small Businesses
Progent's staff size, depth of technical expertise, and familiarity with enterprise network support allow small and midsize businesses to sidestep the problems related to excessive dependence on small service firms or freelance engineers.

Teaming with Progent enables your small business to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For IT support, small businesses often rely heavily on independent engineers. Though individual support engineers have lower overhead than more substantial IT service organizations and can typically bill apparently smaller rates, freelancers are frequently unable to react rapidly to critical situations. If an independent engineer is occupied with different client, sick, on travelling, or in class, the lack of backup staff may force your business to go without assistance during an emergency. As your company expands, system unavailability or difficulties with line-of-business applications get more expensive. The dollars you thought you were saving on an independent consultant can be eaten up quickly because of lower productivity. Also, when independent consultants confront unfamiliar problems, the unavailability of a big consulting team to fall back on for advice forces them to train on the job while your company ends up with the costs for their ongoing training.

  • Have Access to Certified Professionals in Advanced Network Issues
    Many small service firms or independent engineers who concentrate on small business IT consulting may excel at delivering connect-the-dots solutions but lack the seasoning to deal cost-effectively with complex IT infrastructures that have a variety of platforms, multiple sites, VoIP systems, mobile workers, interconnected accounting and operational applications, data-driven web sites, and custom business software. Progent's experience with global companies and Progent's extensive team of specialists can be valuable to your small business because enterprise networks are by nature complex, support issues require in-depth knowledge in numerous technical disciplines, and achieving a high degree of robustness, availability, and security requires enterprise-tested processes.

  • Create a Solid Basis for Growth
    Small companies often start with an IT system implemented on a shoestring budget. Lacking a solid basis, a sequence of band-aid fixes often get tossed onto of a tenuous foundation. As a business evolves, stability and scalability problems can hinder the productivity of the organization. These environments need proper assessment, intelligent business planning, and in-depth expertise to upgrade to an IT infrastructure that can provide the solid foundation to meet current business needs and support downstream growth.

  • Team with Solution Finders, Not Product Vendors
    Smaller companies need guidance and insight to navigate through an ever more complicated array of technology alternatives offered for enabling growth and improving efficiency. They do not need a network engineer or service firm that attempts to promote products. Progent avoids conflicted motives by not reselling any products. Progent offers services and expertise exclusively. This permits Progent to match consulting support with the genuine interests of customers. Combining network support and product reselling can result in a situation where the proposed solution is built around a predetermined vendor instead of being based on the actual requirements of a small business.

How to Contact Progent
In case your Richmond, California business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Help
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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Progent can provide affordable online assistance to assist your business to plan, deploy, and troubleshoot any facet of your iPhone and Windows integration solution and is available for short-term tasks to help you get past specific technical roadblocks or major engagements to help you finish large-scale projects on schedule and within budget. Progent has expertise in local, cloud-centric, or hybrid networks and can help you build or maintain a highly available, protected and efficient infrastructure that is best suited to your computing model. Progent can also provide online or onsite training to show you how to manage and use your iPhones and iPads in a safe, collaborative environment that optimizes the strategic value of your IT network.

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MS Office Communications Server provides IM and Real Presence as part of an extensible, enterprise-grade package offering advanced security, seamless compatibility with popular Microsoft products, an extendable, standards-based development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can realize cost savings and improved operational efficiencies, enhanced worker productivity, and stronger IP security with this easy-to-administer, fault-tolerant IM platform. Effective deployments of Microsoft Office Communications Server call for extensive planning and thought prior to roll out. Progent's Microsoft-certified consultants can deliver the skill needed to realize all the advantages of Office Communications Server throughout your whole corporation.

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Hybrid cloud solutions Consultancy
Hybrid cloud integration Consultant

Progent offers advanced online consulting services to help organizations connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that utilize physical resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Microsoft Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.

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Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating key sales activities including listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, merchants can broaden their market, reduce their operating costs, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and expedite your ROI.

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Intrusion Protection Systems Evaluation

Progent offers small and medium size organizations expert support for Intrusion Protection Systems and IPsec VPN products from leading firewall and Virtual Private Network security vendors such as Check Point Software, Juniper, and Symantec. Progent can help you design a detailed security strategy and select appropriate technologies from multiple vendors to achieve your security objectives while sticking within your spending restraints.

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Progent's Experts Team offers support in important technologies such as Macintosh integration and applications; Support for Linux-powered, UNIX-based, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management consulting; Strategic and specialized application support; CIO, business analyst, and project logistics services; Special program design and deployment; Web site, electronic business, EDI, and client portal development and integration; DBM support and performance help; Business information expertise; and Telecommunications systems consulting.

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SCCM Planning Help and Support
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Configuration Manager automates software provisioning and updating, centralizes compliance settings management, inventories network assets, guards against corporate data leakage, provides health monitoring, enables secure end-user self service, and offers a common point of control for managing multi-operating system networks running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Azure cloud experts can help you with any facet of designing, installing, using and troubleshooting a SCCM deployment for local, cloud-based, or hybrid networks.

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Small Business Small Business IT Consulting

For small organizations interested in Progent's IT outsourcing, design expertise, or technical support services, phone 800-993-9400 or send email to information@progent.com.

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ProSight Automatic Network Mapping Remote Support
ProSight Remote Network Infrastructure Monitoring Support and Help

ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks.

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Consulting for Service Reports
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Progent uses a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small service firms who offer minimal documentation or specifics of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by each consultant to each client. The discipline of detailing and organizing service activity results in more efficient support and avoids a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.

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Cisco IT Outsource

Progent's Cisco-certified CCIE network infrastructure experts can assist you to configure, manage, update and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall consulting, Meraki and Aironet Wi-Fi access point support, Cisco IP phone support, and CUCM/CallManager software support.

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