Fast, Affordable Remote Computer Network Support for Richmond, California Small Businesses
For more than twenty years, Progent has focused on delivering world-quality network support services to customers with small-company budgets. Progent has built a unique service solution that features a cost-effective, tightly connected virtual office network, sophisticated remote troubleshooting tools, a large pool of consultants certified in a wide array of technical disciplines, a Call Center service model that promotes responsiveness and ensures follow-up, a worldwide group of on-line support experts, on-site support availability for the majority of most zip codes in the U.S., and a company culture focused on fixing network problems in the least time and at the lowest cost to customers.
For medium-size and enterprise companies, Progent offers co-sourcing support to reinforce the subject matter expertise of your internal IT support staff. This can reduce expenses and minimize technical risks for major projects such as application development, disaster recovery planning and testing, network security evaluations, merging datacenters, or software migrations.
Progent can also offer the services of accredited experts to assist your business to design and execute a sensible cloud computing strategy.
Core IT Areas Serviced by Progent for Office Networks in Richmond, California
Progent's nationwide team of certified support professionals provides assistance for virtually all facets of information systems deployed by companies of all sizes. Areas supported by Progent in Richmond include:
Support Delivery Alternatives for Richmond, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, hosting services, and network management. Progent's model for delivering IT support services is built on the Help Desk structure common to big IT groups. Progent's Help Desk Call Center Support Model ensures fast support, thorough service records, reliable follow-through, and strict cost control for a range of network service delivery modes that include remote repairs, on-premises support, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center provides urgent and scheduled online support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can help clients to troubleshoot and repair network problems without the expense or delay of on-premises support visits. The background of Progent's network engineers allows them to resolve most network issues quickly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible registration process for first-time clients to accommodate emergency network problems and Progent bills per minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn additional information about Progent's remote network support expertise.
- On-site Service
Progent provides onsite technical support for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's remote service experts to give small and midsize companies the optimal solution: in-person support professionals when you need them as well as the remote expertise of Progent's seasoned staff of network engineers, security professionals, and business software developers. The wait time for on-site service visits is usually under one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more about how and why to sign up for Progent's in-person network service.
- Help Desk
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex issues. To learn more, refer to Help Desk Services.
- Consulting Services
Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can deliver help with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, company-wide network security engineering, high availability network design, server virtualization strategies, plus configuration, programming and training for small business applications such as financials, ERP, management reporting, sales automation, and office productivity software. Progent can help with one-time projects including office relocations and massive system migrations, extended projects such as business reporting software programming and support, relational database software programming and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response like data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for critical business applications like Exchange and MS SQL to provide small and midsize companies with higher degrees of dependability, protection, and recoverability than is feasible using the class of on-site data center that is realistically affordable for most small and midsize businesses. Since Progent uses the same data centers that host the equipment of some of the world's largest information technology companies, Progent can eliminate the investment in creating and maintaining the systems needed for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions stay updated, protection and efficiency is constantly tracked, and systems and data files are consistently archived and available for full and rapid recovery. Learn additional information about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's servers in a setting that not only delivers the top level of dependability and expandability but that is in addition easy for clients to transfer to a different support firm or to bring internally when your business situation calls for it. Progent's Private Cloud hosting is built around mature virtual server technologies that permit small businesses with multi-vendor environments to save significantly on the costs of hardware, system support, and network administration while achieving world-class dependability and an unparalleled degree of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered solution, can handle the mixed- OS and loosely standardized environments typical of smaller companies, and keeps control of the software licenses in the client's possession so that migrating to a different virtualized host is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced online consulting support to help organizations of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, applications and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so that any looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Richmond, California Businesses
Progent's size, breadth of information technology expertise, and experience with enterprise IT consulting allow small and midsize companies to avoid the pitfalls related to over dependence on small service firms or independent consultants.
Teaming with Progent enables your small business to:
- Prevent Excessive Reliance on Freelance Consultants
For IT support, smaller companies sometimes rely excessively on individual engineers. Though individual service providers have lower overhead than more substantial support organizations and can afford to charge nominally lower fees, freelancers are sometimes too overworked to respond rapidly to urgent situations. If an independent engineer is occupied with different customer, sick, on vacation, or in training, the absence of backup personnel may force your company to go without help during a crisis. The more your company expands, network unavailability or difficulties with line-of-business applications become more expensive. The dollars you believed you were conserving on a freelancer can be eaten up quickly because of lower productivity. Also, when independent consultants confront unfamiliar technologies, the unavailability of a big engineering group to depend on for advice forces them to train in place while your organization ends up with the costs for their ongoing training.
- Gain Access to Certified Professionals in Complex IT Solutions
The majority of smaller service firms or independent engineers who concentrate on small company IT support are capable of delivering routine solutions but don't have the experience to deal efficiently with complicated IT environments that have a variety of platforms, many sites, VoIP implementations, mobile clients, interconnected financial and analytical software, eCommerce, and specialized business applications. Progent's background with global enterprises and Progent's extensive staff of specialists can benefit your company because enterprise environments are characteristically complex, support problems require thorough understanding of in many technical disciplines, and achieving an acceptable level of stability, reliability, and security calls for industry-tested processes.
- Create a Solid Basis for Growth
Small companies typically begin with a network cobbled together on a tight budget. Without a carefully designed architecture, a sequence of improvised repairs commonly get piled onto of a tenuous structure. As a company grows, stability and scalability problems can undermine the success of the business. These networks need proper assessment, intelligent business analysis, and in-depth expertise to migrate to a network environment that will provide the solid basis to handle critical business needs and support downstream expansion.
- Partner with Solution Consultants, Not Product Vendors
Small businesses require direction and insight to work through an ever more complicated maze of IT alternatives offered for enabling business growth and enhancing efficiency. They do not need a network engineer or support organization that attempts to promote a product. Progent eliminates conflicted motives by not selling any products. Progent offers services and expertise exclusively. This permits Progent to align consulting services with the real interests of clients. Combining IT consulting and product selling can lead to a situation where the proposed solution is based on a predetermined technology rather than being based on the true needs of a small business.
How to Contact Progent
If your Richmond, California company needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Fast Online Network Help
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).