Richmond, CA Remote Help from World-class Computer Troubleshooting Consultants
Progent's computer network support services can provide your Richmond, CA company affordable and reliable support from enterprise-class information technology experts. By providing network consulting help when you need it, providing specialized expertise for key technologies, delivering value-added services such as automated server monitoring, and billing only for support you receive, Progent gives your Richmond, California business an affordable solution for maximizing the productivity of small office networks. If you maintain a local datacenter, rely on cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the smart way for businesses to build and maintain a robust and safe IT system and to benefit from fast access to the skilled help typically available only to businesses who are able to maintain a sizeable in-house information technology staff.

For medium-size and enterprise companies, Progent offers co-sourcing support to reinforce the subject matter expertise of your in-house network service staff. This can reduce expenses and help meet schedules for big IT initiatives like application design and development, business continuity planning, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to accredited consultants to help your company to plan and implement a sensible cloud strategy.

Primary Technologies Supported by Progent for Office Networks in Richmond, California
Progent provides the support of accredited experts for all aspects of network technology deployed in small companies. Technologies serviced by Progent include:

Support Delivery Options for Richmond, California Companies
Progent offers a variety of options for providing small companies and local governments with cost-effective computer services for technical support, consulting, and IT management. Progent's paradigm for providing IT support is built on the Call Center operational structure common to big IT support organizations. Progent's Contact Center Support Mechanism promotes fast support, comprehensive service documentation, consistent follow-up, and strict expense control across an array of IT service delivery options that include online troubleshooting, in-person support, and high-end consulting.

  • Online Support
    Progent’s Technical Response Center (TRC) offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can help customers to analyze and fix hardware and software issues without the cost or delay of on-premises service calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network issues quickly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based registration process for first-time customers to address urgent network problems and Progent bills per minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn more information about Progent's online network troubleshooting services.

  • On-site Service
    Progent provides onsite technical support for registered customers in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's remote service engineers to give small and midsize companies the optimal solution: on-premises support professionals when you need them plus the remote help of Progent's worldwide team of network consultants, security specialists, and business software developers. The response time for on-site service visits is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises support. Find out more details concerning why to register for Progent's onsite computer support.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging problems. For details, visit Help Desk Services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable access to world-class consultants who can deliver assistance with vital products and technologies such as
  • Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network protection engineering, high availability it system engineering, virtual server solutions, plus integration, customization and training for small business applications such as accounting, ERP, business analytics, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects such as site relocations and massive software migrations, extended projects like management analytics software development and support, database software development and administration services, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent response like data restoration and virus cleanup.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small organization's production servers in an environment that not only provides the top degree of availability and scalability but that is in addition simple for customers to transfer to another service provider or to bring in-house when your situation warrants it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that allow small businesses with mixed networks to benefit significantly on the costs of capital equipment, infrastructure support, and IT administration while achieving world-class dependability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered solution, can handle the multi- platform and loosely standardized environments typical of smaller companies, and keeps ownership of the software in the client's hands so that moving to a different virtual host is fast, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide expert online support services to help companies of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine physical IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to provide centralized control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated collection of network products including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide perspective on network protection and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory mandates for network information security and reporting.

The breadth and size of Progent's consulting staff bring a unique set of advantages to companies trying to increase the business value of their information network within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progent’s staff of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, in the trenches of IT support, executing a wide range of technical tasks for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This ensures that you get not only expert IT capability, but also a consultant with proven methods for repairing actual network problems efficiently. Learn more details about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for phone support and on-site visits per minute. Consequently, you are invoiced just for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no startup charge and requires no retainer for support services delivered during normal working hours. Many support organizations demand large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with king-size invoices for quick repairs. An additional advantage of granular pricing is that your company are not tempted to permit less critical problems to fester until they grow into major ones. Find out more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service reports sent by every staff member to each customer. The practice of detailing and organizing service activity results in more efficient service and avoids a variety of common problems such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces little competition. Small businesses who utilize freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, secure, and efficient. Read more about Progent's knowledge transfer services.

How to Contact Progent
In case your Richmond, California company wants to contact Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Cisco-authorized network engineers can help you design an economical, fault tolerant Internet configuration architecture that can achieve 24x7 Internet connectivity through a wide range of high availability Internet network technologies including high availability BGP, transparent fail-over, and multiple Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert engineers to help you utilize the most current technology for high availability Internet connectivity to build an affordable, completely redundant Internet interface with automatic failover and other features to deliver zero-downtime Internet access.

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    Progent's pricing policy is to charge for phone service and in-person help per minute. Consequently, you are billed just for received services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for support services delivered during normal business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's small granularity eliminates big invoices for quick repairs so you won't be forced to permit simple problems to stay unaddressed.

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    Progent's Meraki Wi-Fi AP experts offer online and onsite support to help organizations of all sizes to plan, install, maintain, upgrade or debug Wi-Fi systems that include Cisco Meraki APs. Progent can assist you to set up and support Meraki-based wireless infrastructure for sites that range from a teleworker's home or a branch office to a campus or a nationwide enterprise. Progent can also help you to configure other Cisco products including Catalyst and Nexus switches, ASR routers and firewalls to build a cohesive network infrastructure that delivers the same access, performance, security compliance, ease of management and uptime for wired and Wi-Fi clients regardless of their location or computing device.

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