Professional Remote Service for Richmond, California Networks from World-class Consultants
Small companies have typically been underserved by large IT support firms. Some small businesses allow themselves to grow excessively reliant on freelance engineers or small consulting organizations who don't have the size or comprehensive skill sets to respond quickly or effectively to technical crises. Still other small businesses turn to mass-market service firms staffed with technicians taught to provide by-the-numbers fixes for common issues but who do not have the experience and versatility to handle the diversity of configurations and absence of standardization that characterizes small company information networks.

Progent's proven approach to delivering low-cost and successful network support to small companies has made Progent one of the top Microsoft-certified IT consulting organizations in the country. Progent has provided remote help to businesses in every state in the U.S. (See Progent's customer testimonials).

For mid-size and large companies, Progent offers co-sourcing services to supplement the skills of your internal IT support team. Co-sourcing can reduce expenses and help meet schedules for big projects like application development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or software migrations.

Progent can also provide access to accredited experts to help your company to plan and execute a sensible cloud strategy.

Core Products and Technologies Serviced by Progent for Richmond, California Office Networks
A Microsoft-certified Partner computer support company with a large group of Cisco Certified CCIE networking experts and Apple Computer certified engineers, Progent offers emergency assistance and affordable remote consulting to Richmond, CA companies for a wide array of computer technologies including:

Support Delivery Options Available for Richmond, California Businesses
Progent has a variety of options for providing small and midsize businesses with cost-effective IT services for technical support, system architecture, and IT management outsourcing. Progent's paradigm for delivering network support services is built on the Help Desk operational structure familiar to big IT support organizations. Progent's Help Desk Support Mechanism ensures fast support, comprehensive service records, consistent follow-up, and tight cost monitoring across a range of network support delivery modes that include remote troubleshooting, on-premises help, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center (TRC) provides urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can help clients to troubleshoot and fix network problems without the expense or time loss of in-person service calls. The experience of Progent's IT consultants makes it possible to resolve most IT issues quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate urgent network problems and Progent charges per minute with no sign-up fees or minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out additional details concerning Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent offers on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's remote service engineers to give small companies the best of both worlds: in-person service technicians when you need them as well as the remote help of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The response time for in-person service calls is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Find out more concerning how to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues. For details, refer to Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, status tracking, and reporting. For details, refer to Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of world-class consultants who can provide help with critical technologies including Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero PEN test products, company-wide network security engineering, non-stop network consulting, virtualization solutions, plus integration, programming and support for business applications including financials, operations, business analytics, sales automation, and productivity software. Progent can help with one-time projects such as site relocations and major software migrations, longer term projects like customizing a legacy MRP system to a current MS Dynamics 365 solution, database software development and administration services, and web design, continuing support such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system management, or emergency services like data restoration and virus removal.

  • Infrastructure Expertise for Teleworkers
    Progent can assist small and medium-size companies to design, set up and troubleshoot the network infrastructure to support a remote workforce. Aspects of network infrastructure for which Progent's consultants can deliver assistance include safe and efficient VPN connectivity, Virtual Desktop Infrastructure software, router setup, wireless LAN design and implementation, and robust Internet connectivity. To learn about Progent's network infrastructure support services for a remote workforce, refer to infrastructure support services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is in addition simple for clients to transfer to a different service provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtualization technologies that permit small businesses with multi-vendor environments to benefit dramatically on the costs of hardware, system support, and IT administration while achieving enterprise-class reliability and an unparalleled level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed service, can support the multi- OS and non- standardized networks typical of smaller companies, and keeps control of the software licenses in the customer's hands so that moving to a new virtualized system is quick, safe, and affordable. This eliminates becoming a prisoner of a specific hosting service while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide advanced remote consulting support to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine on-premises IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with government and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-premises device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to deliver web-based management and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so any potential issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Richmond, California Small Businesses
Progent's size, breadth of information technology skill, and experience with corporate IT consulting enable small and midsize companies to avoid the pitfalls associated with excessive dependence on small service organizations or independent consultants.

Working with Progent's Experts allows your business to:

  • Prevent Excessive Dependence on Freelance Consultants
    For IT support, small businesses often rely heavily on freelance engineers. Though individual support providers have lower overhead than larger IT service firms and can typically charge nominally smaller fees, individuals are frequently too busy to respond quickly to critical problems. If an independent engineer is occupied with different client, ill, on travelling, or in class, the absence of backup personnel may require your business to wait for assistance in case of an emergency. The more your small business grows, network unavailability or problems with critical applications get more expensive. The dollars you thought you were conserving on an independent consultant can be eaten up fast due to lost output. Also, when freelance engineers encounter new problems, the lack of a large consulting group to fall back on for help forces them to learn with the meter running while your business winds up footing the costs for their ongoing education.

  • Have Access to Experts in Advanced Information Technology Issues
    The majority of smaller service organizations or freelance consultants focused on small company network support are capable of providing connect-the-dots solutions but don't have the background to work cost-effectively with complicated IT environments with a variety of platforms, multiple offices, Voice over IP systems, mobile workers, interconnected financial and operational software, eCommerce, and custom business applications. Progent's background with global companies and Progent's extensive team of specialists can benefit your business because big-company networks are inherently complex, support problems demand thorough understanding of in numerous technical disciplines, and reaching an acceptable level of robustness, availability, and protection calls for enterprise-tested leading practices.

  • Build a Firm Foundation for Seamless Growth
    Small businesses typically start with a network implemented on a tight budget. Lacking a carefully designed basis, a series of band-aid repairs often get piled onto of a weak foundation. As a business evolves, stability and scalability issues can undermine the success of the business. Such environments require thorough evaluation, smart strategic analysis, and in-depth expertise to upgrade to an IT infrastructure that will act as the reliable basis to meet critical business needs and ease downstream growth.

  • Team with Solution Consultants, Not Resellers
    Small businesses need direction and insight to navigate through an increasingly complex maze of technology alternatives offered for enabling growth and enhancing productivity. They do not need a network consultant or support organization that tries to promote products. Progent avoids conflicts of interest by not reselling any products. Progent offers services and expertise exclusively. This allows Progent to match technical services with the real interests of customers. Mixing IT consulting and product reselling can result in a conflict where the recommended solution is based on a preselected technology rather than being driven by the true needs of a small business.

Contact Progent
If your Richmond, California company needs to contact Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Assistance
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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    Progent can help your IT team to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine physical resources along with one or more cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Microsoft Azure hybrid cloud design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.

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    Progent's Cisco-certified wireless technology consultants can help organizations to configure, manage, and debug Cisco Small Business Wi-Fi APs.

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    The Progent Test and Training Lab at the QTS (formerly Herakles) Colocation Center can be used for testing mission-critical applications, developing efficient migration methodologies, evaluating and optimizing performance, designing or verifying disaster recovery solutions, resolving compatibility problems, and establishing training environments for new products and technologies. For Progent customers without sufficient in-house resources to assemble effective pilot environments, the lab cuts capital outlay and technical risk while keeping critical network initiatives on schedule.

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    Progent can supply small companies with an information management professional who can act as a part-time Chief Information Officer. This part-time CIO can offer long-term direction to help you deploy sensible IT products to enhance business processes so they match better with your corporate objectives. Your business can develop and install a well thought out information technology plan without incurring the expense of a full-time senior IT executive.

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