Expert Remote Support for Richmond, California Networks from Microsoft Certified Engineers
Small businesses have typically been overlooked by large network support organizations. Many small businesses allow themselves to grow excessively reliant on individual engineers or small support firms who don't have the size or comprehensive skill sets to respond quickly or effectively to network emergencies. Still other small businesses resort to giant service providers that employ personnel trained to offer standardized solutions to common issues but who do not have the background and technical scope to handle the variety of environments and lack of standardization typical of small company IT networks.

Progent's time-tested methodology for delivering low-cost and successful technical support to small businesses has made Progent among the premier Microsoft-certified IT service firms in the United States. Progent has provided remote help to businesses in every state in the country (See Progent's client testimonials).

For larger companies, Progent can provide co-sourcing and project management services to add to the skills of your in-house IT service group. This can save money and help meet schedules for major IT initiatives like application programming, disaster recover/business continuity preparedness, network security audits, merging datacenters, or software migrations.

Progent can in addition offer the services of certified consultants to help your company to plan and implement a sensible cloud computing strategy.

Core IT Areas Serviced by Progent for Richmond, California Business Networks
As a Microsoft-certified Partner consulting company with a world-class group of Cisco CCIE networking experts and Apple certified engineers, Progent provides emergency assistance and affordable online consulting to Richmond, CA companies for a wide range of computer technologies including:

Service Delivery Alternatives Available for Richmond, California Companies
Progent offers a selection of alternatives for providing small businesses with cost-effective IT services for troubleshooting, consulting, and IT management. Progent's paradigm for providing computer support is based on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Help Desk Service Model promotes fast response, thorough service documentation, consistent follow-up, and strict expense monitoring for an array of IT support delivery options that include remote repairs, on-premises support, and high-end consulting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's certified support experts can help customers to troubleshoot and fix network problems without the cost or time loss of in-person support visits. The background of Progent's IT engineers allows them to handle most network issues quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for new customers to accommodate urgent situations and Progent bills per minute with zero startup charges or minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out more information about Progent's remote computer troubleshooting expertise.

  • Onsite Support
    Progent offers onsite technical assistance for signed-up clients in larger cities in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online support experts to give small companies the ideal combination: hands-on support technicians when you need them plus the on-line help of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The wait time for on-site service calls is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more about why to sign up for Progent's onsite network service.

  • Help Desk
    Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. for more information, visit Online Help Desk Services for Small Businesses.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly access to world-class IT professionals who can provide help with vital products and technologies including
  • Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection engineering, non-stop it system consulting, virtualization solutions, plus configuration, programming and support for small business software including accounting, operations, business analytics, sales automation, and office productivity packages. Progent can help with one-shot projects such as site moves and massive system migrations, extended projects like business reporting software programming and customization, relational database application development and DBA services, and web development, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network administration, or emergency services such as data restoration and virus cleanup.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small organization's production servers in a setting that not only provides the top degree of fault-tolerance and extensibility but that is also easy for customers to transfer to a different support provider or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server techniques that allow businesses with mixed networks to benefit significantly on the costs of hardware, infrastructure maintenance, and IT management while achieving enterprise-class reliability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed service, can handle the mixed- platform and non- standardized environments typical of small businesses, and keeps control of the licenses in the customer's hands so that migrating to a new virtual system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert online consulting services to help companies of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that combine physical resources along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's value-priced ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to deliver centralized control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Richmond, California Small Businesses
Progent's size, breadth of technical skill, and familiarity with corporate network support allow small and midsize businesses to sidestep the problems associated with over reliance on thinly staffed support organizations or independent consultants.

Working with Progent enables your business to:

  • Avoid Over Reliance on Freelance Consultants
    For network support, smaller companies often rely heavily on freelance engineers. Though individual support providers carry lower expenses than more substantial support organizations and can afford to charge apparently lower rates, freelancers are sometimes unable to react quickly to urgent problems. If an independent engineer is occupied with different client, ill, on vacation, or in training, the lack of replacement personnel may force your business to wait for help in case of a crisis. As your small business grows, network unavailability or problems with critical applications get more costly. The money you thought you were conserving on an independent consultant can be eaten up quickly because of lost output. Also, when independent engineers encounter new problems, the lack of a large consulting team to rely on for advice forces them to train in place while your organization winds up with the bill for their ongoing education.

  • Have Access to Expertise in Sophisticated IT Solutions
    Many smaller service firms or independent engineers who concentrate on small company IT support may excel at delivering routine solutions but don't have the seasoning to work efficiently with complicated IT environments that have mixed platforms, numerous locations, VoIP implementations, mobile workforces, integrated financial and operational applications, data-driven web sites, and custom business applications. Progent's experience with global companies and Progent's large team of specialists can be valuable to your business because enterprise networks are inherently complex, integration issues require thorough understanding of in numerous technical disciplines, and reaching a high level of stability, reliability, and protection requires industry-tested best practices.

  • Create a Firm Foundation for Growth
    Small companies often start with a network cobbled together on a tight budget. Lacking a solid architecture, a sequence of improvised fixes commonly get piled on top of a tenuous foundation. As a company evolves, reliability and scalability issues can undermine the success of the organization. Such environments need proper assessment, smart business analysis, and in-depth experience to upgrade to a network environment that can provide the reliable foundation to meet current business needs and ease future growth.

  • Team with Solution Providers, Not Product Resellers
    Small businesses require guidance and education to work through an increasingly complicated array of technology alternatives available for accelerating business growth and improving efficiency. They do not need an IT consultant or support firm that tries to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent offers consulting and services only. This permits Progent to match technical services with the real needs of clients. Mixing network consulting and product reselling can lead to a conflict where the recommended solution is based on a preselected vendor instead of being based on the actual requirements of a small business.

Get in Touch with Progent
If your Richmond, California business needs to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Help
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Microsoft-certified consultants can assist you to prepare for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to migrate efficiently to SCCM 2012 from an older device and application management platform or assist you to enhance your existing SCCM 2012 environment to accommodate your evolving business requirements. In addition, Progent can help you to create an infrastructure that extracts the most value from SCCM by providing advanced consulting support for associated Microsoft technologies including Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services, and Internet Information Services.

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    Progent's Microsoft-certified ISA Server consultants have extensive experience with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for IT networks with many offices, mobile workers, and mission-critical eCommerce applications. Progent's ISA Firewall consultants can assist your small business in designing and implementing an installation of ISA Server 2000 or ISA 2004 Server that supports your information security requirements without overly limiting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date versions of Internet Security and Acceleration Server.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter.

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    Progent's webinar training classes provide small companies the affordability, simplicity, and versatility of virtual seminars plus the proven training techniques of seasoned teachers who use sophisticated technology to emulate real-time, interactive classrooms. Progent offers webinar training for key desktop software including components of Microsoft Office suite such as Office Excel, Word, PowerPoint, and Outlook: MS Dynamics business accounting and management information solutions including Microsoft Dynamics GP (Great Plains); plus additional leading desktop applications like Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    Progent's pricing model is to charge for phone service and on-premises visits per minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no retainer for services delivered during normal working hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's small granularity does away with large bills for fast solutions so you won't be forced to allow minor problems to fester.

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    Progent is committed to information transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has little competition. Small companies who work with familiar independent service providers or who employ internal support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient.

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    Microsoft Windows Server 2012 R2 Hyper-V enhances virtualization in key areas such as secure multitenancy, flexible network infrastructure, cloud support, expandability and throughput, and fault tolerance. Progent's Microsoft-certified consultants can help your business to benefit from Hyper-V to deploy and maintain virtual servers to reduce IT costs and improve availability.

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    Progent's consultants can provide remote and onsite expertise for companies of all sizes to assess the benefits of upgrading to Skype for Business or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist your business to design a local, cloud-based or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office; set up HA solutions; connect Skype for Business with your PSTN gateway; and integrate third-party collaboration platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security experts can assist you design and validate a security strategy for your Skype for Business solution that is compliant with government and industry standards.

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    Progent offers nationwide remote help and troubleshooting services for businesses that run UNIX, Linux, or Sun Solaris environments or whose IT systems feature a combination of UNIX/Linux and Microsoft Windows products. Remote network consulting offers maximum leverage for your IT dollar by extending client productivity and limiting the hours charged for network analysis and repair. Sophisticated remote support technology and skilled service specialists and engineers allow Progent to solve the majority of IT problems without wasting time and money by traveling to your site. In most of situations your IT problems can be remediated by telephone or through a combination of phone support and online network analysis. Progent can make available Cisco certified CCIE network engineers and CISA certified security professionals to help with the most challenging network problems.

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    Secure Application Publishing with ISA Server 2006 allows more control over intranet applications while enabling enhanced efficiency by making these applications accessible to authorized remote or mobile users. ISA Server 2006 can protect business applications, services, and data throughout all network layers with application-layer filtering and powerful publishing tools. Progent's Microsoft-certified ISA Server consultants can show you how to design, install, configure, and support ISA Server on your network so your business achieves a smart and economical combination of security, productivity, and performance.

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    Progent's UNIX platform consulting services offer small companies and developers assistance with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent offers your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience offers you a convenient single consulting firm to show you how to create and manage a secure and reliable mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as Apple macOS and OS X, Sun Solaris, AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian GNU/Linux and Slackware.

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    Progent's virtual classroom webinars provide small businesses the affordability, convenience, and flexibility of web-based seminars and the proven training techniques of seasoned teachers who use the latest collaboration software to emulate live, interactive learning environments. Progent can provide webinar training for key desktop applications including components of Microsoft Office suite such as Microsoft Excel, Word, Access, and Project: MS Dynamics accounting and management reporting products such as Microsoft Dynamics GP; as well as additional leading desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.

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