Immediate, Affordable Online Computer Help for Richmond, California Small Businesses
For more than two decades, Progent has specialized in providing world-class IT support to customers who have small-company IT budgets. Progent has built a powerful support system that features a streamlined, seamless virtual office infrastructure, custom online troubleshooting tools, a large pool of engineers certified in a broad array of technical disciplines, a Call Center operational structure that maximizes responsiveness and ensures follow-up, a global team of remote troubleshooting professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a corporate ethos committed to resolving technical issues in the shortest time and at the least cost to customers.

For larger companies, Progent can provide co-sourcing support to reinforce the technical skills of your internal network service staff. Co-sourcing can cut costs and minimize technical risks for big projects such as application development, business continuity planning, security evaluations, office consolidations, or technology migrations.

Progent can in addition offer the services of certified experts to help your business to plan and execute your cloud strategy.

Popular Technologies Serviced by Progent's Consultants for Companies in Richmond, California
Progent's nationwide group of industry certified support professionals offers support for virtually all facets of information technology used by businesses of any size. Practice areas served by Progent in and around Richmond include:

Service Delivery Alternatives Available for Richmond, California Companies
Progent has a variety of options for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for providing IT support is built on the Call Center structure common to larger IT groups. Progent's Contact Center Service Model promotes fast support, comprehensive activity documentation, consistent follow-up, and tight cost monitoring across a range of IT support delivery alternatives that include remote repairs, on-premises support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can assist clients to troubleshoot and fix network problems without the expense or delay of travel for onsite support calls. The experience of Progent's network consultants makes it possible to resolve the majority of IT problems quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for new clients to address emergency situations and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn more information about Progent's online computer troubleshooting services.

  • On-site Service
    Progent provides onsite computer support for registered clients in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online service experts to deliver small and midsize businesses the ideal combination: on-premises service professionals when you need them as well as the on-line expertise of Progent's seasoned team of IT engineers, security specialists, and business software developers. The wait time for in-person support calls is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite service. Learn more concerning why to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Helpdesk Services are designed for small and midsize businesses who need fast and reliable access to a professional Helpdesk with efficient telephone support, online troubleshooting capability, and sufficient technical depth for all needed problem escalation. Since smaller companies typically are constrained by limited IT funds and can spare little executive bandwidth for handling IT support tasks, Progent's Help Desk Call Center Services can be the most cost-effective option to make sure that small business computer networks stay productive. Learn more about Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable access to enterprise-class consultants who can deliver assistance with critical technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, network protection engineering, fault tolerant it system engineering, virtualization strategies, plus configuration, programming and training for business programs including financials, operations, business analytics, CRM, and productivity suites. Progent can help with one-shot projects such as site moves and massive system migrations, extended initiatives like management analytics software development and support, relational database application development and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or urgent services like disaster recovery and malware removal.

  • Application Hosting
    Progent can host key business applications like Exchange and Microsoft SQL Server to provide small businesses with greater levels of availability, protection, and recoverability than is feasible with the type of on-site data center that is practical for the majority of small and midsize businesses. Since Progent uses the same data centers that host the equipment of some of the world's biggest IT organizations, Progent can save you the investment in creating and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that upgrades and service packs stay current, security and performance is continually monitored, and systems are consistently backed up and available for complete and rapid restoration. Find out additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small company's servers in an environment that not only delivers the top degree of fault-tolerance and expandability but that is also simple for customers to migrate to another service provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting is founded on proven virtualization techniques that permit businesses with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and network management while achieving enterprise-class reliability and an unparalleled level of vendor independence. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered package, can handle the mixed- platform and non- standardized environments typical of smaller businesses, and keeps control of the licenses in the client's hands so that migrating to a different virtualized system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced online support to help organizations of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that combine physical IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the complete threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital files, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to provide centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more complex collection of network products such as firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts offer a business-wide view of system protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and government requirements for IT information protection and incident reporting.

The breadth and size of Progent's consulting staff bring a powerful set of benefits to companies wishing to maximize the productivity of their information system within an affordable budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of real-world industry experience, at the forefront of network service, performing a broad variety of technical projects for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not just expert IT skills, but also a consultant with proven approaches for fixing real-world IT problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for remote service and on-site help per minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no registration charge and asks no retainer for services provided during normal working hours. Many service organizations demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity eliminates major invoices for quick solutions. An additional benefit of by-the-minute billing is that clients are less tempted to allow simple problems to stay unaddressed until they become major problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support firms who offer scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation given by every staff member to every customer. The practice of documenting and archiving support records allows more efficient service and eliminates a slew of common misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of vital service information. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent faces little competition. Small businesses who work with independent consultants or who maintain internal IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and productive. Read more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Richmond, California company needs to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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