Enlarging your at-home workforce can have a major impact on IT infrastructure, security, and corporate culture. Progent has 20 years of background helping businesses of all sizes to plan, deploy, administer, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Richmond company to select the right tools and follow leading practices in building and operating a secure virtual solution for telecommuters that facilitates teamwork and delivers maximum value. Progent can provide support services ranging from on demand guidance for helping you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can assist Richmond, Virginia companies to succeed with any aspect of creating a high-performing telecommuting ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, data security, backup/restore solutions, and unified management.

Infrastructure for Teleworkers
Setting up the physical and software infrastructure needed to support a remote work environment can be especially complex if you have to manage a mix of worker-owned equipment such as PCs and notebooks, routers, and Wi-Fi appliances from an assortment of vendors and with a variety of operating systems and firmware levels. Progent's experience providing remote help for both legacy as well as current technologies in virtual office venues allows you to make cost-effective use of your available infrastructure and provides you with ready access to top-tire consultants for making essential updates. Services available from Progent to help your company to implement a high-functioning work-at-home ecosystem include:

  • Virtual Private Network connectivity makes it possible to create a secure connection for authorized at-home employees to access IT resources situated at your company datacenter or in a public cloud. Progent's consultants can assist your company to configure and maintain VPN access between your at-home workforce and your key IT resources by providing remote VPN integration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can assist your at-home workers to set up Cisco's AnyConnect software to provide safe VPN connections for a broad selection of devices including Microsoft Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a telecommuter to see and interact with a remote computer's desktop. This provides IT managers substantial control over the digital ecosystem of at-home employees and offers them a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers connect home networks to the Internet and typically support VPN connections, local Wi-Fi networks, and firewalls. Progent can provide expert remote consulting for deploying home routers from a variety of vendors. See router configuration services from Cisco-certified experts.
  • Home Wi-Fi networks, often shared by families and visitors, are commonly utilized by at-home employees to access their Internet router for work. This can cause performance as well as security issues. Progent can assist businesses to mitigate these issues by delivering expertise like Aironet integration consulting, Cisco Meraki wireless deployment expertise, and Ubiquiti Unifi wireless access point setup help.
  • Internet access methods affect the performance and reliability of connections between telecommuters and the company data center. Vital applications may require redundant Internet access in case the primary connection breaks. Progent offers guidance for picking Internet service providers, choosing appropriate bandwidth and data volume packages, and setting up redundant Internet connections. Refer to Internet connectivity integration services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your Richmond, Virginia organization, phone 1-800-993-9400 or visit Contact Progent.



An index of content::

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    Progent's Cisco-certified wireless experts can assist organizations of any size to plan, deploy, administer and repair Cisco Aironet wireless access point solutions to provide the throughput, coverage, capacity, scale, security compliance and ease of management needed for transparent connectivity between wireless and wired network infrastructure. Progent can provide affordable remote and on-premises consulting services for both legacy and current 802.11ac Aironet access points and Progent can assist your business design and maintain wireless solutions that include indoor and outdoor Aironet access points.

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    Microsoft Dynamics GP can help you grow and control your company better by offering easy availability of decision-driving data and a fast return on investment. Microsoft Dynamics GP offers important productivity benefits including its ability to extend the presence of your organization, manage your accounting, computerize financial operations, unify processes across your company, refine inventory control, enhance order accuracy, expand sales and minimize turnaround time, and maximize cash flow. Progent can help you set up and maintain a robust, secure server and network infrastructure to support Great Plains, and can provide experienced Dynamics GP/Great Plains support professionals to help you derive all the benefits of your Microsoft Dynamics GP/Great Plains business management system.

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    Progent offers affordable online and onsite support to help organizations to move any portion of their core network resources to Google Cloud Platform (GCP). This can save time and hardware expense and enable the use of Google's cutting edge machine learning tools. Progent can help your IT team with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, system design and review, pilot testing, deployment, administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies.

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    Before Progentís Microsoft Operations Manager solution, system issues were handled reactively, after workers complained about them. With the help of proactive, computer generated alerts and trend reports sent by Microsoft Operations Manager, Progent can now fix network problems before they becomes critical enough to disrupt network uptime. Thanks to MOM, Progent can deal with incipient problems before customers suspect that the problems exist. Progent supports Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer small company networks enterprise-class availability, security and productivity.

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    The current ASA 5500-X Family of firewalls with Firepower Services offer substantially more value than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-premier CCIE network consultants can help you to manage your legacy PIX or Cisco ASA 5500 firewalls or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help your company to design, configure, optimize, manage and troubleshoot firewall environments built around ASA 5500-X firewalls with Firepower Services.

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  • Microsoft Partner Technicians
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    Progent is a Microsoft Certified Partner and has earned accredited competencies such as Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the highest client endorsement and are afforded the closest operational relationship with Microsoft. The knowledge, skills, and commitment needed to earn the level of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to offer your business more complete solutions for your information system.

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    VMware's NSX network virtualization platform enables you to create entire networks in software. NSX allows virtual networks to be provisioned in minutes and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager (SRM) supports automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate SLAs and prove compliance. When used with VMware's NSX network virtualization platform, VMware SRM can rapidly restore the complete virtualized network topology at the secondary datacenter. Progent offers the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help you to design, configure, test and maintain a DR system powered by VMware Site Recovery Manager and VMware NSX.

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    Progentís Wireless Site Survey helps you to design and implement a wireless network adapted to your environment, offering you a wireless solution that delivers the reception, speed, capacity, QoS, security, and roaming ability your company needs. Progent's Wireless Site Survey services are available either as an affordable online service or as a more comprehensive onsite service.

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    Progent's expertise providing Microsoft .NET services and Microsoft SQL Server consulting, and Progent's programming experience with VBasic, XML, and additional developer tools enable Progent to design specialized mission-critical applications and eCommerce environments that operate seamlessly with Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains reporting services can help you design reports that let you analyze your business more thoroughly, turning uncooked data into valuable insights into your company and customers.

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    Progent's ProSight Email Guard uses the technology of leading information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter.

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    Progent's Windows consultants can assist businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Remote and onsite evaluation and migration services for Microsoft Windows 10 provided by Progent's experts include Return on Investment analysis, project management, application compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid solutions, mobile management and synchronization, teleworker access, data and identity security, streamlined deployment and management, network infrastructure design, wired/wireless convergence, disaster recovery planning, custom training for IT support staff and users, and ongoing Call Center support services.

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    Progent's network engineers can help you to streamline desktop PC update and patch management by providing expertise with administration platforms like System Center Configuration Manager 2007, SMS 2003, and Windows Server Update Services.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Progent can provide remote and onsite expertise to assist your organization with any aspect of BI reporting ranging from debugging or enhancing applications to planning and deploying an advanced business intelligence environment. Progent's BI consultants can help your company to support your current BI system, help you to upgrade databases and applications from a discontinued reporting platform to a current one, and deliver custom remote training tailored to your individual requirements. Progentís business reporting and analytics professionals can provide experience in the leading business analytics reporting platforms including the SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot and Power View, and Report Designer.

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  • Exchange 2016 Migration Consultant Services
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    Progent can help you in all facets of your upgrade to Microsoft Exchange 2016 including designing HA architecture for an on-premises, cloud-based or hybrid deployment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; determining mass storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing for fault-tolerant CAS services; designing, setting up and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; providing client remediation with Office desktop or Office 365; and configuring Outlook on the web.

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  • Microsoft Exchange 2010 Migration Consulting Services
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    Progent offers comprehensive support for every step of your Exchange Server 2010 upgrade including outsourced or co-sourced project management services, site readiness preparation, project design and documentation, specification of all new software licenses and hardware required, recommended sourcing, system verification at customer location or at Progent's test lab, managing temporary coexistence of Exchange Server 2010 and Exchange 2003 or 2007, implementation of the production system, decommissioning the old system, and webinar training for client's IT staff and end users.

  • Support and Help Microsoft SQL Server Integration SQL Server
  • Symantec VelociRaptor Security Certification Symantec VPN Security Company

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    If your business runs a UNIX, Linux, or Sun Solaris network or a multi-OS IT environment, Progent's CISM, CISSP and ISSAP-certified consultants can help your whole enterprise in a broad array of security topics including security management practices, security design and models, connection management products and methodology, software development security, operations security, hardware security, telecommunications, network and Internet security, and business continuity preparedness. CISM, CISSP and ISSAP define the basic competencies and international standards of knowledge that information security managers are expected to master. These accreditations give IT management the confidence that those who have achieved their CISA or CISSP qualification have demonstrated the experience and theory to offer world-class security management and consulting help.

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    Citrix XenDesktop desktop virtualization Engineer

    For desktop virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can assist you to design a XenDesktop environment that improves the strategic impact of your information network; integrate XenDesktop technology with your servers, end-user computers, and printers; upgrade your existing desktop virtualization software to the latest releases of XenDesktop; and deliver advanced remote troubleshooting. Progent can also train your network managers to adhere to best practices to maintain XenDesktop effectively.

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    Microsoft Office for Mac allows Apple Macintosh users to run the industry's most popular business programs. Progent's Apple-certified Mac consultants can show you how to set up Mac Office on a mixed-platform environment combining Apple OS X and Windows computers so that Macintosh users can access the latest capabilities of Microsoft Word, Excel, PowerPoint and Entourage in order to share information and network resources with colleagues who use Microsoft Windows. Progent's consultants have experience with both Apple Macintosh and Windows platforms and can support networks that mix Mac with Microsoft Windows systems with extensive resource sharing, or environments which carefully restrict sharing between Mac and Windows users.

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    Progent's ProSight Virtual Hosting service offers proven virtual server technology, a state-of-the-art data center, and the technical support services of Progent's Microsoft-certified consulting group to provide small businesses with a comprehensive information technology outsourcing alternative that enhances network availability and protection, reduces management hassle, and saves money. With Progent's Private Cloud Hosting, a smaller company can have each of its operating system platforms and critical business application servers hosted in a secure and reliable data center on a high-performance, non-stop virtual machine configured and supported by Progent's computer support experts.

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    Fortinet next-generation firewalls (NGFWs) are leaders in offering top throughput for SSL inspection. Progent's Fortinet FortiGate firewall consultants can help your business to integrate your Fortinet firewalls to protect your digital assets at the network edge, within the data center core, at branches, and at the cloud edge.

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    Progent's Microsoft and Cisco certified Consultants offer three service programs to help mid-size and large companies develop an efficient and productive in-house Computer Support Helpdesk. Progent's consulting services include Return on Investment analysis, process study and improvement, management reporting, training of internal personnel, and documentation of procedures. Progent's Software Evaluation and Integration Services help businesses sift through the various high-quality Help Desk software packages available and determine which packages may be too costly, lack key features, or align poorly with your organization's business goals. Progent also provides temporary staffing for businesses who want to augment their internal Help Desk staff for occasional tasks or to fill in for vacationing or incapacitated personnel.

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