Enlarging your at-home workforce can have a major impact on IT infrastructure, security, and corporate culture. Progent has 20 years of background helping businesses of all sizes to plan, deploy, administer, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Richmond company to select the right tools and follow leading practices in building and operating a secure virtual solution for telecommuters that facilitates teamwork and delivers maximum value. Progent can provide support services ranging from on demand guidance for helping you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can assist Richmond, Virginia companies to succeed with any aspect of creating a high-performing telecommuting ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, data security, backup/restore solutions, and unified management.

Infrastructure for Teleworkers
Setting up the physical and software infrastructure needed to support a remote work environment can be especially complex if you have to manage a mix of worker-owned equipment such as PCs and notebooks, routers, and Wi-Fi appliances from an assortment of vendors and with a variety of operating systems and firmware levels. Progent's experience providing remote help for both legacy as well as current technologies in virtual office venues allows you to make cost-effective use of your available infrastructure and provides you with ready access to top-tire consultants for making essential updates. Services available from Progent to help your company to implement a high-functioning work-at-home ecosystem include:

  • Virtual Private Network connectivity makes it possible to create a secure connection for authorized at-home employees to access IT resources situated at your company datacenter or in a public cloud. Progent's consultants can assist your company to configure and maintain VPN access between your at-home workforce and your key IT resources by providing remote VPN integration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can assist your at-home workers to set up Cisco's AnyConnect software to provide safe VPN connections for a broad selection of devices including Microsoft Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a telecommuter to see and interact with a remote computer's desktop. This provides IT managers substantial control over the digital ecosystem of at-home employees and offers them a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers connect home networks to the Internet and typically support VPN connections, local Wi-Fi networks, and firewalls. Progent can provide expert remote consulting for deploying home routers from a variety of vendors. See router configuration services from Cisco-certified experts.
  • Home Wi-Fi networks, often shared by families and visitors, are commonly utilized by at-home employees to access their Internet router for work. This can cause performance as well as security issues. Progent can assist businesses to mitigate these issues by delivering expertise like Aironet integration consulting, Cisco Meraki wireless deployment expertise, and Ubiquiti Unifi wireless access point setup help.
  • Internet access methods affect the performance and reliability of connections between telecommuters and the company data center. Vital applications may require redundant Internet access in case the primary connection breaks. Progent offers guidance for picking Internet service providers, choosing appropriate bandwidth and data volume packages, and setting up redundant Internet connections. Refer to Internet connectivity integration services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your Richmond, Virginia organization, phone 1-800-993-9400 or visit Contact Progent.

An index of content::

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  • Exchange 2016 Migration Consultant Services
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    Progent can help you in all facets of your upgrade to Microsoft Exchange 2016 including designing HA architecture for an on-premises, cloud-based or hybrid deployment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; determining mass storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing for fault-tolerant CAS services; designing, setting up and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; providing client remediation with Office desktop or Office 365; and configuring Outlook on the web.

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    Progent offers comprehensive support for every step of your Exchange Server 2010 upgrade including outsourced or co-sourced project management services, site readiness preparation, project design and documentation, specification of all new software licenses and hardware required, recommended sourcing, system verification at customer location or at Progent's test lab, managing temporary coexistence of Exchange Server 2010 and Exchange 2003 or 2007, implementation of the production system, decommissioning the old system, and webinar training for client's IT staff and end users.

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    For desktop virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can assist you to design a XenDesktop environment that improves the strategic impact of your information network; integrate XenDesktop technology with your servers, end-user computers, and printers; upgrade your existing desktop virtualization software to the latest releases of XenDesktop; and deliver advanced remote troubleshooting. Progent can also train your network managers to adhere to best practices to maintain XenDesktop effectively.

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    Microsoft Office for Mac allows Apple Macintosh users to run the industry's most popular business programs. Progent's Apple-certified Mac consultants can show you how to set up Mac Office on a mixed-platform environment combining Apple OS X and Windows computers so that Macintosh users can access the latest capabilities of Microsoft Word, Excel, PowerPoint and Entourage in order to share information and network resources with colleagues who use Microsoft Windows. Progent's consultants have experience with both Apple Macintosh and Windows platforms and can support networks that mix Mac with Microsoft Windows systems with extensive resource sharing, or environments which carefully restrict sharing between Mac and Windows users.

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    Progent's ProSight Virtual Hosting service offers proven virtual server technology, a state-of-the-art data center, and the technical support services of Progent's Microsoft-certified consulting group to provide small businesses with a comprehensive information technology outsourcing alternative that enhances network availability and protection, reduces management hassle, and saves money. With Progent's Private Cloud Hosting, a smaller company can have each of its operating system platforms and critical business application servers hosted in a secure and reliable data center on a high-performance, non-stop virtual machine configured and supported by Progent's computer support experts.

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    Fortinet next-generation firewalls (NGFWs) are leaders in offering top throughput for SSL inspection. Progent's Fortinet FortiGate firewall consultants can help your business to integrate your Fortinet firewalls to protect your digital assets at the network edge, within the data center core, at branches, and at the cloud edge.

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    Progent's Microsoft and Cisco certified Consultants offer three service programs to help mid-size and large companies develop an efficient and productive in-house Computer Support Helpdesk. Progent's consulting services include Return on Investment analysis, process study and improvement, management reporting, training of internal personnel, and documentation of procedures. Progent's Software Evaluation and Integration Services help businesses sift through the various high-quality Help Desk software packages available and determine which packages may be too costly, lack key features, or align poorly with your organization's business goals. Progent also provides temporary staffing for businesses who want to augment their internal Help Desk staff for occasional tasks or to fill in for vacationing or incapacitated personnel.

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