Expanding your telecommuter workforce may have a significant impact on network architecture, security, and corporate culture. Progent has 20 years of background helping SMBs to plan, deploy, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Richmond company to pick the appropriate tools and adhere to leading practices in building and operating a safe virtual office solution for telecommuters that promotes teamwork and returns maximum business value. Progent can provide services that go from as-needed expertise for helping you past occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can help Richmond, Virginia businesses to succeed with any aspect of creating a high-functioning telecommuting environment by delivering network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk outsourcing, data security, backup/restore solutions, and unified management.

Infrastructure for an At-Home Workforce
Integrating the network infrastructure needed to support a remote workforce can be especially challenging if you have to accommodate a mix of personal hardware such as desktop computers and notebooks, Internet routers, and Wi-Fi APs from different vendors and with a variety of operating systems and firmware releases. Progent's experience providing remote help for both outdated and current IT products in remote office solutions enables you to make cost-effective use of your available network infrastructure and offers ready access to expertise for making necessary updates. Services available from Progent to help your company to implement a high-functioning telecommuting infrastructure include:

  • Virtual Private Network connectivity allows you to establish a secure connection for authenticated at-home workers to use IT assets located at your corporate data center or in a public cloud. Progent can assist you to configure and maintain VPN access between your teleworkers and your key IT resources by providing remote VPN integration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can help your at-home workers to set up Cisco's AnyConnect software for secure VPN connections for a broad range of endpoint devices including Microsoft Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to view and interact with a remote PC's desktop. This gives network managers significant control over the digital environment of telecommuters and offers remote users a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach home computer networks to the Internet and typically support VPN tunnels, home wireless connectivity, and firewalls. Progent can provide top-tier remote consulting for configuring home routers from all major vendors. See router integration support from Cisco-certified consultants.
  • Home Wi-Fi networks, typically supporting families and visitors, are frequently used by telecommuters to access their router for work. This can cause throughput as well as security problems. Progent can help businesses to resolve these issues by providing expertise that include Aironet configuration consulting, Cisco Meraki wireless installation expertise, and Ubiquiti WiFi access point integration help.
  • Internet connectivity methods impact the performance and availability of connections between at-home workers and the corporate network. Vital applications may demand redundant Internet connections in case the primary connection breaks. Progent can provide expertise for identifying ISPs, choosing sensible bandwidth and data volume packages, and setting up high-availability Internet connections. See Internet connectivity integration services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive telecommuter environment for your Richmond, Virginia organization, phone 1-800-993-9400 or visit Contact Progent.



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    Progent's certified Microsoft Windows 2000 consulting staff can show you how to enhance the functionality of your existing Windows 2000 Servers and can simplify system management, provide tech support and repair, and enhance security. Progent can also help you design, rationalize, and implement a plan to upgrade from Microsoft Windows Server 2K to Windows Server 2003. Progent is expert in setting up pilot programs to reduce the obstacles involved with moving to Windows 2003 Server by uncovering possible hardware and software compatibility problems.

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    System Center 2016 and Operations Management Suite Remote Consulting

    Small to middle size companies can now enjoy all the benefits of Operations Manager 2007 and in addition have quick access to Progentís Microsoft Premier network support professionals. With Progent's affordably priced network service packages, small and midsize organizations can select a basic Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to offer small company information systems enterprise-class reliability, security, and performance.

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    Cisco's Small Business family of access points are Linux-powered devices designed as entry-level wireless solutions for light workloads. Progent's Cisco CCIE-certified Wi-Fi infrastructure experts offer remote or on-premises configuration and troubleshooting support to help you to design, configure, update, tune, administer and debug Cisco Small Business wireless AP environments of any size or architecture.

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    Besides offering access to Microsoft Dynamics GP (Great Plains) consultants, Progent has consultants experienced in Dynamics AX, Dynamics NAV (Navision), Dynamics SL (Solomon), Dynamics RMS, Macola ERP, MAS 90 ERP, and QuickBooks Pro. Progent offers programming, troubleshooting, management help, migration support, and 1-on-1 or group online training classes tailored to meet your particular requirements. Progent's experts also can show you how to integrate and maintain a protected, robust server and communications foundation to run your ERP, MRP and accounting solutions.

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    Altaro VM Backup offers small and mid-size organizations a reliable and affordable platform for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud-hosted environments and also enables low-cost backup to Azure storage. Top capabilities include state-of-the-art inline deduplication to cut backup storage needs, Continuous Data Protection with backup intervals as low as five minutes for minimizing your Recovery Point Objective (RPO), advanced encryption, granular restore capability for specific files and emails, support for Windows Server Cluster Shared Volumes (CSV) and VMware vCenter for managing larger deployments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up live virtual machines with zero downtime. Progent is an Altaro partner and can provide a wide range of services to assist you to plan, install, manage and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup software.

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    Outlook for Mac Consultant Services

    Microsoft Exchange and Apple Mac computers can work together efficiently. Progent's Mac and Microsoft premier consultants can show you how to install Microsoft Entourage and Exchange so your Apple Macintosh users are able to work closely with teammates who run Outlook. With Exchange and Entourage for Mac, Exchange and Apple Macintosh software can collaborate, allowing Mac users to receive and transmit email, examine the GAL, copy addresses, synchronize calendars, and alert fellow workers to conferences with your Exchange account. Progent will verify that your Exchange Server is properly set up and that WebDAV and Outlook Web connectivity are working. Progent also can provide specialized one-on-one Entourage education.

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    Progent offers economical online support from IT engineers skilled in a broad array of products and services that deliver solutions for protecting Windows, Apple Mac, and Linux physical and virtual servers and workstations as well as notebooks and handhelds. Progent can provide expertise for leading backup products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take Software, Mozy, Retrospect for Macintosh, Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent can help you to design, upgrade, or troubleshoot backup/restore systems for a range of environments including on-premises, remote, cloud, or hybrid.

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    Fault Tolerant EIGRP Network Computer Consultants

    Progentís non-stop interoffice connectivity and fault tolerant system infrastructure consultants can help small companies achieve fault tolerant Interoffice connectivity through fully redundant system architectures with automatic failover. Progentís Cisco Certified Internetwork Experts can design and implement ultra-reliable Inter-office networks supported by non-stop EIGRP routers or non-stop OSPF configurations of Cisco routers. Progent can demonstrate how redundant connectivity and automatic fail-over offers economical non-stop interoffice connectivity.

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    Progentís Microsoft-certified consultants offer businesses of all sizes consulting, troubleshooting, and application development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise collaboration platform that utilizes web-based technology for intelligently connecting people, teams and data. SharePoint Server provides a common location for your workers or customers to connect to, manage, share and interact with useful information, documents, and software and to interact with other people. SharePoint enables quicker and more intelligent decisions, more efficient access across groups and more economical business processes. Windows SharePoint Services join employees, clients, teams and projects with the knowledge theyíve developed in a way that makes data easy to locate, retrieve and apply. Progent's certified SharePoint experts can assist your organization to manage your current SharePoint solution or migrate to the latest version of SharePoint Server or to SharePoint Online.

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    Progent's webinars provide small businesses the affordability, ease, and versatility of online learning and the effective pedagogic methods of expert teachers who use sophisticated technology to emulate real-time, interactive classes. Progent can provide webinar education for popular desktop software including components of Microsoft Office suite such as Office Excel, Word, Access, and Project: Microsoft Dynamics business accounting and reporting software including Microsoft Dynamics GP; plus additional leading desktop applications such as Photoshop, Acrobat Writer, and Crystal Reports.

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    Progent's Wi-Fi site survey services help you to plan, implement and debug a Wi-Fi network customized for your facilities, offering you a wireless solution that delivers the reception, performance, capacity, Quality of Service, data protection, and roaming capability your business requires. Wi-Fi survey services from Progent include remote predictive modeling for planning a Wi-Fi network and onsite survey services for validating, optimizing, and troubleshooting an operational Wi-Fi LAN.

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    Progent can provide the cost-effective support of online Internet connectivity consultants to help your organization to assess or enhance your ISP services so your Internet connectivity solution matches your business needs. Support services provided by Progent's engineers include assessment of your current bandwidth utilization, vendor and service plan comparison and ordering, network provisioning, and managing a seamless switchover to a new carrier and/or service arrangement. Network provisioning can include optimizing existing routers and switches and deploying new ones, implementing firewalls, and designing fault-tolerant Border Gateway Protocol architectures.

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    Progent's remote connectivity and smartphone synchronization specialists can help your business to design and configure secure access solutions for remote desktops, notebooks, and smartphones so they integrate seamlessly with your information network, enabling you to optimize the productivity of your off-site workforce.

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    Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that utilize on-premises resources along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has two decades of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

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