Fast and Affordable Online Technical Support for Richmond Computer Networks
For businesses in Richmond or anywhere in Virginia, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure problems, as well as the services of CISSP-accredited security consultants to help with advanced security design and diagnostic issues.
Progent's remote technical support engineers offer exceptional leverage because they possess the real-world experience and have access to the sophisticated tools needed to solve most information system issues quickly. This lowers immediate costs since service calls require fewer billable minutes. Online support also eliminates the cost of sending an engineer to your office. Your company benefits even more with incidental expenses by reducing or eliminating network outages and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting know-how is especially important for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an option.
Progent's pricing model for online help is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you pay just for the support that you receive. Unlike many online service firms, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing avoid scenarios where quick fixes manage to turn into big tabs. Progent's penchant for solving problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized technologies and field-proven methodologies which permit the maximum degree of effectiveness for remote engineering help and troubleshooting for information systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to connect to your company's network without breaching system security.
Progent's advanced customer support database application keeps comprehensive records for the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of support delivered to each client by every engineer. This database of anomalies and responses is stored as a readily searchable internal knowledge base that enables Progent's remote support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and permit quick access to manufacturers' internal support staff so Progent's remote consulting experts are able to find the most efficient resolutions in the least time.
Remote services available from Progent to businesses in Richmond and anywhere in the state of Virginia include:
Certified Windows Support
Progent's Microsoft-premier online service experts can deliver network troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 development,
Skype for Business migration support, Lync Server management, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop support services to assist you business to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network engineers, and indicates an individual's networking knowledge at the expert level. CCIEs can resolve even the most complex issues associated with network infrastructure planning, deployment, administration, security, and troubleshooting. CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating software patches. CCIEs offer exceptional cost-effectiveness since their depth of expertise enables them to solve problems quickly. In common instances, less experienced consultants can struggle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can tie into your computer system via advanced on-line support technology in order to provide fast, secure, and affordable analysis and remediation.
Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading family of connectivity devices by providing consulting services that include:
CISM and CISSP Premier System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions to bolster the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help you to recuperate rapidly after a serious breach. Security support services available from Progent include: thorough information security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; integrating firewalls; designing safe techniques for remote and mobile communication; securing your messaging infrastructure against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online support services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that utilize on-premises resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable process for recovering services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote consulting services to cover a wide spectrum of computer technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy management in environments that combine Linux and Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to Windows or Linux-based solutions. Progent's group-oriented approach to resolving network issues enables quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide emergency remote assistance resolving anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all critical facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to assess your company's preparedness to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important fields of information technology enables clients to complete major projects within budget and on schedule. Progent's special online consulting services include:
How Your Richmond Business Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who don't have the budget to create an internal Help Desk but who want quick access to an effective Help Desk with professional telephone support as well as the technical depth to escalate complex tasks to advanced consultants.
Progentís Virtual Help Desk is designed for larger businesses and operates as a seamless addition to your established Helpdesk organization. Progent's Virtual Call Center can serve as a an escalation option for complex computer system challenges, or be available in hectic circumstances when your regular support engineers are overwhelmed.
Progent's Help Desk team of seasoned network experts offers your customers in Richmond or anywhere in the state of Virginia fast assistance from an effective support group with extensive background providing telephone-based consulting and remote repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center recognition as a solid contributor to business success, and Progent's target is to solve instead of just document technical issues.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team offers online advanced consulting expertise and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for popular Microsoft applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's consulting, custom development, and education offerings, go to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Richmond, or anywhere in the state of Virginia, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your environment so your IT support is proactive rather than reactive. By anticipating possible trouble spots before they result in crashes, remote monitoring can avoid stressful and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or systems powered by multiple operating systems.
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Richmond or anywhere in the state of Virginia, Progent's online network support engineers can provide professional and economical system support the moment your organization has to have it. More than a decade of offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to solve IT problems quickly while eliminating the cost and lost productivity associated with on-premises service calls.
Even if your Richmond company deals with a local independent consultant or maintains an in-house organization that can deal with typical computer problems, Progentís Microsoft certified engineers can still offer a convenient and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to deal with sudden network crises or particularly challenging integration problems.
Benefits of Progent's Network Help for Offices in Richmond
Progent's online technical help services enable your Richmond business to realize the benefits of immediate, enterprise-grade network support without the cost of managing a full-time IT organization. Your network will derive added strategic value by becoming increasingly reliable, efficient, and secure. Advantages to your company include:
- Convenient remote expansion of your local support resources
With most offices in Richmond and throughout Virginia, nearby computer support resources, whether represented by outside consultants or an in-house IT staff, can solve the majority of network problems. On the other hand, IT crises may strike when local resources are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your onsite support personnel. In these cases, Progent's on-call service experts offer an easy, fast, and budget-friendly way to augment your local resources and to convey valuable information to increase your capability to handle downstream problems in-house.
- Less Reliance on Freelance Service Providers
For IT maintenance, smaller companies often depend on independent freelance service providers. Although independent consultants have smaller overhead than larger support organizations and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of reserve personnel may require your company to wait for assistance during an IT crisis. As your business expands, system downtime and trouble with critical software are more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of reserve service expertise to make sure your IT system remains up and running.
- Create a Scalable Foundation for Seamless Expansion
Organizations typically begin with an information system implemented on a modest budget. Lacking a proper framework, band-aid repairs can get thrown onto an unstable foundation. As a company grows, reliability and expandability issues can hinder the productivity of the organization. Such badly built systems require proper analysis, intelligent long-term planning, and wide IT expertise to upgrade to a network architecture able to offer the stable foundation to meet critical business requirements and simplify downstream expansion.
- Work with Problem Solvers Instead of Technology Resellers
Smaller companies require advice and technical training to negotiate an ever more complicated array of technology alternatives capable of promoting business growth and enhancing productivity. These companies do not need a network consultant who is trying to sell a specific vendor's technology. IT support and product sales can result in a scenario where the recommended
solution is designed around a predetermined technology instead of the genuine needs of a client. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to align technical expertise with the best interests of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical background, refined support software, and familiarity with corporate IT allow offices to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Online Technical Support from Progent?
- In-depth Expertise in Microsoft's Complete Range of Server Platforms
Progent offers in-depth support for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 R2 upgrades, Windows Server 2003 upgrades, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site help by the minute. As a result, you are billed exclusively for delivered services. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services delivered during normal business hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be tempted to permit minor problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by every consultant to every client. The discipline of documenting and organizing support activity allows more efficient support and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer round-the-clock system tracking services based on MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.