Fast and Affordable Online Help for Richmond Computer Networks
Immediate Phone Support for Richmond NetworksFor organizations located in Richmond or anywhere in the state of Virginia, Progent offers online technical support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified professionals have delivered remote support to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking issues, as well as the services of CISA and CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's online technical support engineers provide excellent value because they have the real-world experience and have access to the sophisticated technology necessary to solve most network issues quickly. This lowers immediate expenses since solutions require fewer chargeable minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization benefits additionally in incidental costs by reducing or eliminating network downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online technical support know-how is particularly valuable for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed just for the services that you receive. In contrast to typical online support organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for pricing save you from scenarios where speedy. minor solutions somehow end up as large bills. Progent's penchant for handling problems efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of customized tools and field-proven methodologies which ensure the highest degree of efficiency for remote technical support and repair for IT networks of any size. Progent offers safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's Technical Response Center to connect to your computer system without breaching network security.

Progent's proven service reporting application includes comprehensive records of all service that Progent's customers have received. Progent's team engineers have the benefit of the specifics of assistance provided to each customer by every Progent engineer. This archive of problems and solutions is organized as a readily retrievable support database that permits Progent's online support experts to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional extensive support knowledge bases and allow priority access to vendors' internal support staff with the result that Progent's remote service specialists are able to determine the best solutions quickly.

Remote technical support services offered by Progent to clients in Richmond and anywhere in the state of Virginia include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's top enterprises. Progent's ProSight series of network monitoring and management services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, apps and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup environment that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT programs. Billing charges for ongoing consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are intended for organizations who lack the budget to support an in-house Help Desk Call Center but who require quick response from an effective Call Center with proficient telephone support plus the ability to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk consulting support can support you in building an effective new Help Desk Call Center or revamping your current one, evaluating or enhancing Call Center software products to meet the particular demands of your company, or adding occasional phone support personnel to supplement your existing Help Desk resources during unusually busy events such as software transitions, major upgrades, or installing brand new business software.

    Progent's Call Center team of veteran information technology experts provides your computer users in Richmond or anywhere in the state of Virginia fast access to a reliable technical support group with substantial background delivering telephone-based help and online troubleshooting for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk the reputation as a solid driver of business productivity, and Progent's intent is to fix instead of just track technical issues.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group offers online advanced consulting support and education in specific business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, custom programming, and education offerings, see Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Richmond, or anywhere in the state of Virginia, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your environment so that your computer support is proactive rather than reactive. By detecting possible issues before they result in downtime, proactive monitoring can minimize inconvenient and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or environments that support multiple operating systems.
How Your Richmond Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Richmond or anywhere in the state of Virginia, Progent's online computer support engineers are ready to provide expert and cost-effective IT help the moment your organization requires it. More than 15 years of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune online access technology to solve IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises service calls.

Even if your Richmond office has a regular independent consultant or maintains a full time organization that can handle the majority of network issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to deal with sudden system emergencies or especially challenging integration problems.

Benefits of Progent's Network Help for Companies in Richmond
Progent's online support services allow your Richmond business to enjoy the advantages of timely, expert network support without the cost of managing a full-time IT organization. Your network will derive added business value by being increasingly available, productive, and secure. Advantages to your company include:

  • Seamless virtual expansion of your local IT resources
    With most offices in Richmond or anywhere in Virginia, nearby computer support providers, whether made up of freelance consultants or an internal maintenance staff, can handle typical network issues. On the other hand, major troubles might strike when your regular resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your local support people. In these instances, Progent's on-call service professionals offer an easy, fast, and affordable solution to supplement your local resources and to transfer useful information to increase your capability to resolve downstream problems in-house.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller businesses often depend on individual freelance consultants. Although independent consultants have smaller internal costs than big consulting companies and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the lack of reserve help may force your company to go without assistance during an emergency. As your business expands, system unavailability and problems with critical applications are more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve support experts to insure your IT system remains available.

  • Build a Solid Foundation for Seamless Expansion
    Companies often begin with an information architecture created on a shoestring budget. Lacking a proper framework, slap-dash fixes can get thrown onto an unstable foundation. When a network grows, reliability and expandability problems can hinder the productivity of the business. Such badly designed systems require proper assessment, intelligent long-term planning, and broad-based IT knowledge to evolve to a network architecture that can offer the stable foundation to meet critical business requirements and ease downstream expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller businesses need guidance and technical training to navigate through an ever more complex maze of product options capable of promoting business growth and enhancing efficiency. Businesses do not need a computer consultant who is motivated to sell a specific vendor's technology. Network consulting and product sales can result in a scenario where the recommended solution is designed around a profitable product instead of the true requirements of a client. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to align IT consulting with the real interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT expertise, refined remote support tools, and understanding of enterprise networking enable companies to avoid the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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