Fast Remote Technical Support for Richmond Virginia Computer Networks
For organizations located in Richmond Virginia, Progent offers remote support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with advanced security design and troubleshooting issues.
Progent's online support engineers provide excellent leverage because they possess the practical experience and are equipped with the advanced tools necessary to solve the majority of network issues rapidly. This reduces immediate expenses because service calls accumulate fewer billable minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company saves even more in indirect expenses by reducing or avoiding system outages and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support know-how is especially helpful in environments that rely on public clouds for vital infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.
Progent's pricing policy for online support is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the services that you receive. In contrast to many remote service companies, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and simple model for billing save you from situations where speedy. minor solutions manage to end up as major invoices. Progent's penchant for disposing of technical issues quickly means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an array of optimized technologies and field-proven processes which ensure the highest level of effectiveness for remote consulting and troubleshooting for IT systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's online support team to link to your company's computer system remotely without violating network security.
Progent's advanced technical support database application keeps detailed histories of all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of support provided to each client by every engineer. This database of problems and fixes is stored as a readily exploitable internal database that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft open up other massive support knowledge bases and permit priority access to manufacturers' internal support staff with the result that Progent's remote consulting experts are able to come up with the best resolutions promptly.
Remote support services available from Progent to clients in Richmond Virginia include:
Authorized Windows Experts
Progent's Microsoft-certified remote support experts can deliver network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help your company with a wide variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams integration, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of affordable PC desktop services to assist you company to deploy, integrate, troubleshoot, and administer workstations and laptops based on Windows. Progent's desktop consulting services include offering Microsoft Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for networking engineers, and validates an individual's network technology knowledge at the master level. Cisco-qualified CCIEs can handle the most complex challenges encountered in network design, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in analyzing problems with IOS Software network administration tools and coming up with workarounds or identifying software patches. CCIEs are an excellent value since their deep experience allows them to solve problems rapidly. In typical cases, less experienced engineers can struggle for hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system via state-of-the-art remote support technology in order to provide efficient, secure, and affordable analysis and remediation.
Central Virginia Contact Information:
Progent offers consulting services and onsite technical support throughout central Virginia.
Progent locations in Central Virginia
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading selection of connectivity devices. Cisco networking expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Cisco Catalyst switch support, Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless APs engineering expertise, Cisco WiFi controllers consulting, Cisco VPN and Security Consulting help, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can improve the defenses of your Windows, macOS and OS X, Linux environment against assaults or assist you to recuperate rapidly following a damaging penetration. Security consulting services available from Progent include: comprehensive data security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; installing firewalls; designing secure architectures for off-site and mobile access; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting to help organizations of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that utilize on-premises resources as well as public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for restoring applications and services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also supports non-intrusive testing for site recovery, updates and patches and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to address a wide spectrum of information technologies including network architecture, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux environments. Progent's team-oriented approach to resolving technical problems enables quick escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can offer emergency remote help analyzing problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by many of the industry's top corporations. The ProSight line of network monitoring and management services covers all critical facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your Progent consultant so that any looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to evaluate your company's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT projects. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology enables customers to complete major projects economically and on time. Progent's special online engineering solutions include:
How Your Richmond Business Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Call Center consulting services can guide you in building an efficient new Call Center or improving your established one, identifying or customizing Help Desk software to handle the special requirements of your business, or adding temporary online personnel to supplement your internal Help Desk Call Center group to handle unusually busy situations like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran network experts offers your workers in Richmond Virginia quick access to a large network service group with substantial background providing telephone-based help and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center perception as a key driver of business performance, and Progent's intent is to fix rather than merely report IT issues.
- Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts staff provides remote and in-depth consulting expertise and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Richmond Virginia remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so your network maintenance is proactive and automated. By spotting potential problems before they expand into full-scale emergencies, proactive monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks powered by multiple platforms.
To contact Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Richmond Virginia, Progent's online network support engineers are ready to provide professional and cost-effective system help whenever your business needs it. Long experience delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote access technology to solve computer problems rapidly while eliminating the cost and lost time that comes with in-person service visits.
Even if your Richmond organization deals with a local freelance support technician or employs a full time IT staff that can handle the majority of computer issues, Progentís Microsoft certified engineers can offer a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the experience to resolve unexpected network crises or particularly tough integration problems.
Details of Progent's Online Computer Services for Richmond Virginia
Progent's phone help, Internet-based repair, network security consulting, and network administration services give offices in Richmond Virginia unparalleled leverage for your support investment. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk call center services and network management, Progent's experts can provide your company world class network support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Richmond Virginia and is also ideal for networks in geographic regions that have a limited supply of technicians with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide selection of Microsoft support tools, service information, and on-going training.
- Per Minute Billing to Reduce Costs
Progent offers remote help on a minute-by-minute basis, so you are charged only for the support you use. Progent requires no minimum charge for online help and asks for no periodic subscription fee for services delivered during regular working hours. This saves you from facing big bills for quick repairs.
- Availability of Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide the services of on-staff professionals who have experience in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting offerings consist of technology integration, MS Exchange Server consulting, system security planning, and Help Desk sharing services. Progent's Application Experts Team offers world-class consulting expertise for specific application areas. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Customization
MS Project and Project Online Expertise
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL DBA Services and Software Development
Apple Macintosh Integration
Amazon Marketplace Web Service Software Integration
By offering a full service centralized resource for IT generalists and application experts, Progent can deliver fast, affordable, and comprehensive IT solutions that match the specific requirements of your company.
- State of the Art Online Access Tools
Secure online connectivity permits Progent's service experts to see exactly what your users see. This makes it easier to produce fast solutions to issues that could otherwise demand an expensive onsite visit. Sophisticated remote access tools and experienced engineers together allow Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in online support and automated network monitoring.
- Support for Popular VPN Products
Progent can provide secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- Round-the-Clock Support for Maximum System Uptime
For offices with vital applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed especially for budget-constrained organizations whose workers require instant recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical knowledge, fine tuned support software, and familiarity with corporate IT allow offices to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Begin Getting Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry background, at the front lines of IT service, performing a wide range of technical projects for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This ensures that you get not just world-class IT capability, but also a support engineer with proven methods for using technical knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits per minute. As a result, you pay only for received support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for services provided during normal business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be forced to permit minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service reports transmitted by every consultant to each client. The practice of documenting and organizing service activity allows more effective service and eliminates a variety of common problems such as when a support customer is virtually held hostage to a consultant who wonít release vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.