Online Network Support Services

Immediate Online Technical Support for Richmond Virginia Computer Systems
For organizations in Richmond Virginia, Progent offers online help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking problems, plus the services of CISSP-qualified security experts to help with high-level security design and diagnostic issues.

Progent's online technical support experts offer exceptional value due to the fact that they possess the practical experience and are equipped with the advanced tools required to solve the majority of information system problems rapidly. This lowers direct costs since solutions accumulate fewer chargeable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company benefits additionally with incidental expenses by minimizing or avoiding system downtime and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support know-how is particularly valuable for businesses that rely on public clouds for critical infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are charged exclusively for the support that you receive. In contrast to many online support companies, Progent imposes no startup charge or minimum fees. Progent's one-minute granularity and simple model for billing eliminate situations where quick repairs manage to end up as large tabs. Progent's penchant for dealing with problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of optimized technologies and proven methodologies that promote the maximum degree of effectiveness for online consulting and troubleshooting for IT networks of all sizes. Progent's online support team can access your system remotely without compromising corporate security.

Progent's proven technical support database application maintains comprehensive histories of the service that Progent's clients have received. Progent's team service personnel have the benefit of the records of services rendered to every client by any engineer. This archive of problems and repairs is structured as a conveniently retrievable support knowledge base that permits Progent's online support engineers to share their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with major technology companies including Cisco and Microsoft make available additional extensive technical databases and allow priority access to manufacturers' internal support staff so Progent's online service experts are able to find the most efficient resolutions promptly.

Remote technical support services provided by Progent to clients in Richmond Virginia include:

• Certified MS Windows Support
  Progent's Microsoft-certified online service engineers can provide computer troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a broad variety of platform support services such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration, Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 maintenance, MS Exchange 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server and Project Server Online planning, Microsoft Access Development and Training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition offers a wide range of affordable desktop support services to assist you business to install, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop support services cover areas such as offering Windows 11 planning and upgrade consulting and Windows 10 configuration support, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and cloud-connected mobile devices.

• Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking consultants, and indicates a person's network technology skills at the expert level. CCIEs can handle the most complex problems encountered in network infrastructure design, installation, administration, compliance, and troubleshooting. CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco CCIEs are an excellent cost-effectiveness since their broad expertise enables them to find solutions for problems quickly. In many cases, less experienced engineers can struggle for hours or even days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can tie into your network via the latest remote troubleshooting tools in order to perform efficient, secure, and affordable analysis and remediation.

  Central Virginia Contact Information:
  Progent offers consulting services and onsite technical support throughout central Virginia.
  

  Progent locations in Central Virginia

  City	Address	Phone	Link
  Richmond	Broad Street Office Center, 2920 West Broad Street Richmond, VA 23230 United States	(804) 806-2100	Richmond Network Support Services

  
  
  

  Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling selection of connectivity appliances. Cisco infrastructure expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Wireless Access Points consulting help, Cisco wireless controllers support Services, Cisco Security and VPN Consulting expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is designed to assist you to carry out the urgent first step in mitigating a ransomware assault by containing the malware. Progent's online ransomware expert can assist you to locate and quarantine infected devices and protect undamaged assets from being compromised. If your Richmond network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.

• Ransomware Removal Services
  Progent's ransomware recovery experts can assist your Richmond business to rebuild a network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's group of IT security specialists bring the wide selection of skills necessary to rebuild all vital components of a targeted system rapidly and with little data loss. To find out more, visit Progent's ransomware cleanup and operational restoration experts.

• CISM and CISSP Premier System Security Consultants
  Progent's accredited CISM and CISSP security and compliance experts offer a variety of security services to improve the immunity of your Windows, Apple macOS and OS X, or Linux environment against attacks or assist your business to clean up rapidly after a damaging penetration. Security consulting services offered by Progent cover thorough data security and compliance analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recuperation from malicious assaults; installing firewalls; designing safe techniques for off-site and mobile connectivity; protecting your email system against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

• Cloud Integration
  Progent offers expert remote support to help companies of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help your IT team to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that utilize physical IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Microsoft 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.

• VMware Site Recovery Manager Planning and Deployment
  VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for recovering services rapidly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and administer a disaster recovery solution powered by VMware SRM.

  Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation regardless of the hardware used by the underlying IP network.

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to address a broad array of computer technologies including network architecture, messaging systems, system and process security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in environments that combine Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving technical problems promotes fast escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts service expense.

  Important Linux variants for which Progent can provide expertise include:
  — RedHat
  — SUSE
  — Debian GNU/Linux
  — Slackware Linux
  — Ubuntu
  

ProSight Subscription-based Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, subscription-based managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's leading corporations. Progent's ProSight line of network monitoring and management services covers all key areas of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so all looming issues can be resolved before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your client-server infrastructure by offering an environment for streamlining common time-consuming tasks. These can include health checking, update management, automated repairs, endpoint setup, backup and restore, anti-virus response, secure remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alarm to your designated IT personnel and your assigned Progent technical consultant so emerging issues can be fixed before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that need critical updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing line of in-depth reporting tools created to work with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and allow transparent backup and fast restoration of vital files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, malicious employees, or software glitches. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed backup services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver centralized control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
  Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo supports one-tap identity confirmation on iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured online account and give your password you are asked to confirm your identity on a unit that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized as this second form of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You can register several verification devices. For more information about ProSight Duo identity validation services, refer to Duo MFA two-factor authentication services for access security.

• ProSight Shared Call Desk: Outsourced and Co-managed IT Support Center Services
  Progent's Shared Help Desk Service offers a smooth supplement to your in-house network support staff. User access to the Service Desk, delivery of support services, escalation, ticket generation and tracking, performance measurement, and maintenance of the service database are consistent whether issues are resolved by your internal network support resources, by Progent's team, or a mix of the two. You have complete flexibility to expand or reduce your part of technical support work as required. Progent provides startup installation and onboarding of the professional services automation (PSA) software as well as documentation, testing and training. To find out more about ProSight Shared Support, refer to ProSight Co-Managed Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management provide businesses of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. In addition to optimizing the security and reliability of your IT environment, Progent's patch management services permit your IT staff to concentrate on line-of-business projects and tasks that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important areas of information technology allows clients to complete major projects economically and on time. Progent's special online consulting services include:

• Call Center Services
  Progent's Help Desk Call Center service options for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

  Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk services transparently between your IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

  Progent's Help Desk Call Center team of experienced information technology professionals gives your workers in Richmond Virginia immediate contact with an efficient support resource with substantial experience delivering telephone-based consulting and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a major contributor to business performance, and Progent's target is to fix instead of simply record IT problems.

• Applications Services: Education, Programming, and Problem Solving
  Progent's Applications Consulting Group offers phone-based professional consulting support and training in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information about Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Group.

• Centralized and Streamlined Administration of Hybrid Cloud Environments
  System Center unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide advanced online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center2, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

• Remote Hybrid Network Monitoring and Reporting Support
  Progent offers organizations in Richmond Virginia online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can tune Operations Manager to accommodate your environment so that your IT support is proactive rather than reactive. By detecting possible trouble spots before they expand into network outages, automated monitoring can head off inconvenient and costly network crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems powered by a combination of operating systems.

Even if your Richmond company works with a local freelance support technician or employs an in-house organization that can deal with day-to-day computer issues, Progent's Microsoft certified engineers are available to offer an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to resolve sudden network crises or especially complicated integration problems.

Advantages of Progent's Network Help for Organizations in Richmond Virginia
Progent's remote network troubleshooting services enable your Richmond company to realize the advantages of immediate, expert IT support without the cost of managing a full-time IT staff. Your information system will derive added strategic value by becoming more available, efficient, and secure. Benefits to your business include:

• Convenient virtual extension of your local IT resources
  With most offices in Richmond Virginia, local network service resources, whether represented by independent consultants or an internal IT staff, can take care of the majority of technical issues. However, serious problems can occur when local resources are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your onsite support people. In these situations, Progent's on-call service experts give you an easy, fast, and budget-friendly solution to augment your local help and to pass on useful information to increase your capability to resolve downstream problems in-house.

• Less Reliance on Individual Consultants
  For network maintenance, smaller organizations commonly rely on independent freelance service providers. Although independent service people have smaller internal costs than big support companies and can often charge lower rates, they are often overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the lack of fallback help may force your business to wait for help during an emergency. As your business grows, network downtime and trouble with critical software become more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of backup service experts to insure your IT system remains up and running.

• Create a Scalable Basis for Seamless Growth
  Businesses often start with an information system implemented on a shoestring budget. Lacking a strong framework, slap-dash fixes often get piled onto a weak foundation. When a company grows, stability and expandability issues can impede the success of the organization. These badly designed environments need proper assessment, smart long-term planning, and broad-based technical knowledge to upgrade to a network infrastructure that can offer the stable foundation to meet critical business demands and facilitate downstream expansion.

• Work with Solution Providers Instead of Product Vendors
  Smaller offices need guidance and technical training to navigate through an ever more complex array of technology alternatives capable of promoting business growth and improving efficiency. These companies do not need a computer engineer who is attempting to resell a certain vendor's technology. Network consulting and product selling can result in a situation where the recommended solution is designed around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to align technical expertise with the real interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical expertise, refined remote support tools, and understanding of enterprise networking allow companies to avoid the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

• Best Practices
  Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional background, in the trenches of network service, executing a wide variety of IT tasks for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support team. This ensures that you get not only world-class IT help, but also a consultant with field-tested approaches for applying computer knowledge to repair real-world IT problems quickly.

• Value Pricing
  Progent's pricing policy is to charge for remote support and in-person visits by the minute. Consequently, you are billed only for received support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no monthly commitment for support services delivered during regular business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you will not be forced to permit simple problems to fester.

• Full Documentation of Delivered Services
  Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer minimal documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support reports sent by each staff member to each client. The discipline of documenting and archiving service activity results in more efficient support and eliminates a slew of typical problems such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.

• 24x7 Server Monitoring with Microsoft Operations Manager
  Progent is one of the few support companies to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your information network from painful and expensive availability losses.