Fast and Affordable Remote Support for Richmond Information Networks
Immediate Remote Support for Richmond NetworksFor businesses located in Richmond or anywhere in the state of Virginia, Progent offers remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISSP-qualified security experts to help with advanced security design and troubleshooting issues.

Progent's online support engineers provide excellent leverage because they have the practical background and are equipped with the advanced technology required to solve the majority of information system problems rapidly. This lowers direct costs since solutions use up fewer chargeable minutes. Online support also avoids the expense of sending an engineer to your location. Your company benefits additionally with incidental costs by minimizing or avoiding system outages and associated losses due to business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's extensive remote technical support experience is particularly valuable for organizations that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's billing model for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the support that you actually get. Unlike typical remote support organizations, Progent requires no startup charge or minimum fees. Progent's per-minute billing unit and simple policy for billing avoid scenarios where speedy. minor fixes manage to turn into big invoices. Progent's penchant for solving problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of optimized technologies and proven processes that allow the highest level of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's Technical Response Center to interface to your environment remotely without violating network security.

Progent's advanced technical support reporting application maintains extensive histories describing all support that Progent's clients have received. Progent's staff consultants have access to the history of support provided to each customer by any Progent consultant. This history of issues and resolutions is structured as an easily accessible proprietary database that allows Progent's remote technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and working relationships with important vendors such as Cisco and Microsoft make available additional vast support knowledge bases and allow fast response from manufacturers' internal engineering staff with the result that Progent's remote service experts can come up with the most efficient resolutions promptly.

Remote technical support services available from Progent to customers in Richmond and throughout the state of Virginia include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology used by some of the world's top enterprises. Progent's ProSight line of network monitoring and management services covers all critical areas of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital files, applications and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to provide centralized control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Billing charges for ongoing consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing services are intended for companies who don't have the resources to create an in-house Help Desk but who want quick access to an effective Help Desk with professional phone support plus the ability to escalate the most challenging tasks to advanced engineers.

    Progent's Call Center consulting services can support you in establishing an efficient new Help Desk Call Center or revamping your current organization, evaluating or customizing Help Desk Call Center software products to handle the unique requirements of your business, or providing temporary phone support personnel to supplement your internal Call Center resources to handle unusually busy scenarios such as software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Call Center team of veteran network experts gives your workers in Richmond or anywhere in the state of Virginia fast communication with a reliable support resource with years of background delivering phone support and online diagnostics for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a solid enabler of company performance, and Progent's goal is to solve rather than merely report IT problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Group can supply remote professional engineering expertise and education in key business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, programming, and education offerings, see Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Richmond, or anywhere in the state of Virginia, remote hybrid network monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your business so that your computer support is proactive and automated. By spotting potential problems before they evolve into full-scale emergencies, automated monitoring can ward off disruptive and expensive service failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or networks powered by a combination of platforms.
How Your Richmond Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Richmond or throughout the state of Virginia, Progent's phone-based network support engineers can provide expert and economical system support the moment your company requires it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access technology to repair IT problems quickly while avoiding the cost and lost time that comes with on-site service visits.

Even if your Richmond business deals with a local independent support technician or employs a full time IT staff that can handle ordinary computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to address unexpected network emergencies or particularly complicated integration problems.

Features of Progent's Online Network Services for Richmond
Progent's phone help, Internet-based repair, system security expertise, and system management services offer offices in Richmond or anywhere in the state of Virginia unparalleled leverage for your support investment. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk Call Center services and network administration, Progent's experts can deliver your organization world class network support while permitting you to eliminate the cost and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT background, refined remote support software, and understanding of corporate IT enable companies to escape the limitations associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional experience, in the trenches of IT service, executing a broad variety of technical projects for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This means that you get not only world-class IT capability, but also a consultant with proven approaches for using computer knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person visits per minute. As a result, you are invoiced just for received services. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services delivered during normal business hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick fixes so you will not be tempted to allow less critical problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small service organizations who offer minimal documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports transmitted by every staff member to each client. The practice of documenting and organizing service activity results in more effective service and eliminates a variety of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential issues before they cause downtime, network monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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