Fast and Affordable Online Help for Richmond IT Networks
For companies located in Richmond or anywhere in the state of Virginia, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with complex infrastructure issues, plus the assistance of CISSP-accredited security experts to handle high-level security design and diagnostic jobs.
Progent's online support experts provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology necessary to solve the majority of information system issues quickly. This lowers immediate costs since service calls accumulate minimal billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally with indirect costs by reducing or avoiding system downtime and related losses resulting from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's advanced online technical support experience is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.
Progent's pricing policy for online support is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike typical remote support organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing save you from situations where quick solutions somehow turn into major tabs. Progent's penchant for disposing of technical issues efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a collection of customized technologies and proven methodologies which allow the highest level of effectiveness for remote engineering help and troubleshooting for computer systems of any size. Progent provides protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's remote service group to link to your company's environment without violating system security.
Progent's powerful customer support database application includes comprehensive documentation for all support that Progent's customers have received. Progent's team engineers have access to the records of assistance rendered to each Progent client by every engineer. This history of issues and solutions is structured as a conveniently searchable proprietary database that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the value of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft open up additional extensive support databases and permit priority access to manufacturers' internal product engineers with the result that Progent's remote service experts can come up with optimal solutions quickly.
Remote support services provided by Progent to companies in Richmond and throughout the state of Virginia include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote service experts offer network troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server application development, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of affordable PC desktop support services to help you company to install, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the top recognition for network infrastructure professionals, and validates an individual's network technology skills at the master level. CCIEs know how to deal with the most challenging problems surrounding network design, installation, administration, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration utilities and developing workarounds or locating software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their depth of experience enables them to resolve problems rapidly. In common cases, less seasoned service providers can struggle for many hours or days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can tie into your environment via sophisticated on-line support tools in order to perform fast, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of networking products. Cisco technology support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Catalyst switch integration and support, Cisco Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point planning and set up, Cisco Aironet Wireless Access Points consulting support, Cisco WiFi controllers consulting, Cisco Security and VPN Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Experts
Progent's certified CISM and CISSP cybersecurity consultants can provide a variety of system protection services to strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux network against attacks or help your business to recover rapidly after a damaging breach. Security support services offered by Progent cover in depth data security and compliance analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from malicious attacks; installing firewalls; designing secure techniques for off-site and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online support to help businesses of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for recovering services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online consulting services to address a broad range of computer technologies such as system architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified management in networks that combine Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with migration from older systems to Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for resolving network issues promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance resolving anomalies affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the world's top corporations. Progent's ProSight line of network management outsourcing services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup/recovery system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's project-based online consulting solutions include:
How Your Richmond Business Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Call Center support alternatives for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Call Center consulting support can guide you in creating an effective new Call Center or revamping your existing organization, selecting or enhancing Call Center software products to handle the special demands of your corporation, or adding occasional online staff to supplement your in-house Help Desk Call Center group during unusually busy scenarios such as software transitions, major upgrades, or rolling out new business software.
Progent's Call Center team of seasoned information technology professionals provides your computer users in Richmond or anywhere in the state of Virginia instant contact with a large support group with extensive experience delivering phone support and remote repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center recognition as a significant driver of company performance, and Progent's goal is to fix and not simply annotate technical issues.
- Business Applications Support: Education, Customization, and Integration
Progent's Applications Experts Group can supply remote and in-depth consulting expertise and education in specific business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Richmond, or anywhere in the state of Virginia, remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your environment so your computer maintenance is proactive and automated. By anticipating emerging trouble spots before they expand into network outages, automated monitoring can minimize inconvenient and costly service crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems that support a mix of OS platforms.
To get in touch with Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Richmond or throughout the state of Virginia, Progent's phone-based network support engineers are ready to provide expert and economical system support the moment your business requires it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access technology to solve IT problems rapidly while eliminating the cost and lost time that comes with on-site service visits.
Even if your Richmond company relies on a regular independent consultant or employs an in-house IT staff that know how to deal with ordinary computer issues, Progentís Microsoft certified consultants can offer an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the availability or the knowledge to handle unexpected network emergencies or particularly tough integration problems.
Details of Progent's Online Computer Support for Richmond
Progent's phone support, remote troubleshooting, network security consulting, and system management services give offices in Richmond or anywhere in the state of Virginia unparalleled leverage for your IT investment. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk services and network management, Progent's professionals can provide your organization world class IT support while allowing you to eliminate the expense and hassle of carrying a full-service internal IT organization. Key features of Progent's online help program include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Richmond and is also ideal for networks in geographic regions of Virginia that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has access to a wide array of Microsoft support tools, service databases, and continuing training.
- Per Minute Rates to Minimize Costs
Progent provides online support on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent has no minimum charge for phone support and asks for no periodic retainer for support services provided during regular working hours. This keeps you from facing big bills for simple repairs.
- Availability of Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers access to authorized specialists with skill in planning, implementing, and troubleshooting networking environments based on Cisco products. Progent can offer a CCIE or CCNP to show you how to build high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's core consulting offerings consist of system integration, MS Exchange Server consulting, system security planning, and Help Desk sharing services. Progent's Application Experts group can provide in-depth consulting expertise in critical business applications. Support available from the Application Experts staff covers:
Dynamics GP/Great Plains Support and Programming
MS Project Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Management and Application Development
MySQL DBA Services and Application Design
Amazon Marketplace Web Service Application Development
By providing a convenient one-stop source for IT generalists and application experts, Progent can tailor timely, affordable, and comprehensive IT solutions that fit the specific requirements of your company.
- State of the Art Remote Access Software
Secure online connectivity allows Progent's support professionals to see exactly what your users see. This makes it possible to find quick solutions to problems that could otherwise demand a costly personal visit. State-of-the-art online connectivity software and expert technicians together enable Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite support and remote network analysis.
- Compatibility with Popular VPN Products
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24-hour Support for Maximum Network Availability
For organizations with mission-critical applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Services
Progent's Help Desk support services are designed especially for budget-constrained offices whose clients require immediate access to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical experience, refined support tools, and understanding of enterprise networking enable offices to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Technical Support from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Server Platforms
Progent can provide world-class expertise for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 expertise, Windows 2003 Server upgrades, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person help by the minute. Consequently, you are billed exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for services provided during regular working hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for fast repairs so you won't be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their scope, Progent can concentrate on providing high-value services where Progent has little competition. Companies who utilize familiar independent consultants or who employ in-house IT personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, protected, and productive.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can save your information network from painful and expensive service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.