Fast Remote Technical Support for Richmond Virginia IT Networks
For businesses in Richmond Virginia, Progent offers remote help for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the assistance of CISSP-certified cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's remote support experts offer exceptional value due to the fact that they have the practical experience and are equipped with the advanced tools required to resolve most network issues quickly. This reduces immediate costs since solutions require minimal chargeable minutes. Online support also eliminates the expense of sending an engineer to your location. Your company benefits additionally with indirect expenses by minimizing or eliminating network downtime and related losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting expertise is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's billing model for remote help is structured to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you pay just for the support that you actually get. Unlike many online service companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing prevent situations where speedy. minor repairs manage to turn into big tabs. Progent's penchant for solving technical issues quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of optimized tools and proven processes that promote the maximum degree of efficiency for online engineering help and repair for information systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's remote service group to interface to your company's environment remotely without violating corporate security.
Progent's proven customer support database system maintains extensive records of all service that Progent's customers have received. Progent's team service personnel have access to the records of services provided to every client by any consultant. This database of trouble tickets and repairs is stored as a readily searchable support knowledge base that permits Progent's remote technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close relationships with key industry leaders such as Cisco and Microsoft make available other extensive support databases and allow priority access to manufacturers' in-house product engineers so Progent's remote consulting experts can determine optimal resolutions in the least time.
Online services available from Progent to clients in Richmond Virginia include:
Certified MS Windows Support
Progent's Microsoft-expert remote service experts offer network problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration expertise, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop services to help your business to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking professionals, and indicates an individual's networking skills at the master level. CCIEs can deal with the most stubborn challenges occurring in network infrastructure design, integration, maintenance, compliance, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs provide exceptional value because their broad expertise allows them to fix problems rapidly. In typical instances, less qualified consultants can wrestle for many hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can tie into your network via sophisticated remote support tools to provide fast, secure, and affordable analysis and remediation.
Central Virginia Contact Information:
Progent offers consulting services and onsite technical support throughout central Virginia.
Progent locations in Central Virginia
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular selection of connectivity devices. Cisco technology support offered by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting and support, Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki wireless AP layout and set up, Aironet Wireless Access Points deployment expertise, Cisco wireless controllers support Services, Cisco Security and VPN engineering support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of security services to bolster the safety of your Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your company to recover rapidly following a serious penetration. Security solutions offered by Progent cover comprehensive data security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious attacks; integrating firewalls; establishing secure mechanisms for off-site and mobile connectivity; protecting your messaging infrastructure against spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting support to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that utilize local resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing high-level consulting support online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent runbook for restoring applications and services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables transparent testing for site recovery, updates and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for managing private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to address a broad spectrum of information technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified management in networks that incorporate Linux-based systems with Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from older applications to Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving network issues promotes fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can provide emergency online help troubleshooting problems affecting UNIX/Linux systems powered by leading derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's top corporations. The ProSight suite of outsourced network management services covers all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and debug their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that any potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows customers to complete critical projects economically and on time. Progent's special remote engineering solutions include:
How Your Richmond Company Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk Call Center consulting services can assist you in building an efficient new Call Center or improving your established organization, evaluating or enhancing Call Center software to handle the special demands of your corporation, or providing temporary phone support staff to reinforce your internal Help Desk resources to handle demanding events such as software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned network consultants offers your workers in Richmond Virginia fast assistance from an effective network service group with extensive background offering phone consulting and remote diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk perception as a major driver of company efficiency, and Progent's target is to resolve rather than merely record IT problems.
- Applications Support: Education, Development, and Integration
Progent's Applications Experts staff offers online professional consulting expertise and education in special application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers companies in Richmond Virginia remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so that your network maintenance is proactive rather than reactive. By anticipating potential trouble spots before they grow into downtime, automated monitoring can ward off disruptive and costly information system failures. Progent can also use system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that incorporate a mix of operating systems.
To contact Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Richmond Virginia, Progent's online computer support engineers are ready to deliver professional and cost-effective IT support the instant your company has to have it. Long experience providing online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve network problems quickly while avoiding the expense and lost productivity associated with in-person support visits.
Even if your Richmond organization deals with a local freelance consultant or employs a full time IT staff that can handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to address unexpected network crises or especially complex integration projects.
Features of Progent's Remote Network Support for Richmond Virginia
Progent's online help, Internet-based troubleshooting, network security consulting, and system administration services give businesses in Richmond Virginia the greatest leverage for your IT investment. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and network management, Progent's professionals can provide your business enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a large in-house IT staff. Key features of Progent's online help services include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Richmond Virginia and is also ideal for networks in geographic regions that lack technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad range of Microsoft support tools, service databases, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent offers remote support on a minute-by-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum charge for phone support and imposes no monthly retainer for support services delivered during regular business hours. This protects you from paying big invoices for quick fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco can provide access to on-staff professionals with experience in designing, deploying, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to create high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's basic consulting offerings consist of technology integration, MS Exchange Server consulting, system security planning, and shared Help Desk services. Progent's Application Experts group can provide in-depth consulting expertise in critical business applications. Help available from the Application Experts Group includes:
Dynamics GP Support and Programming
Microsoft Office Project Training
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management and Application Development
MySQL Project Management and Software Programming
Apple Mac Support
Amazon MWS Software Design and Programming
By providing a full service one-stop resource for IT generalists and specialists, Progent is able to deliver fast, cost-effective, and comprehensive IT solutions that meet the special requirements of your company.
- Advanced Remote Access Tools
Secure online access allows Progent's service professionals to observe exactly what your users see. This makes it possible to find fast solutions to problems that might otherwise require a costly personal service call. Sophisticated remote connectivity tools and expert engineers combine to enable Progent to repair most network issues quickly and affordably. Progent is an industry leader in offsite support and remote network tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Service for Maximum Network Uptime
For organizations with line-of-business applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed especially for budget-constrained companies whose clients need immediate recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT knowledge, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the limitations of excessive dependence on smaller consulting firms, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Servers
Progent offers world-class support for Microsoftís leading server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 support, Windows 2003 upgrades, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person visits by the minute. Consequently, you pay just for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for services provided during normal working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be tempted to allow minor problems to fester.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every consultant to each client. The practice of documenting and archiving support activity allows more efficient support and avoids a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.