Fast Remote Technical Support for Richmond Virginia Computer Networks
Fast Remote Technical Support for Richmond SystemsFor organizations located in Richmond Virginia, Progent offers remote support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with advanced security design and troubleshooting issues.

Progent's online support engineers provide excellent leverage because they possess the practical experience and are equipped with the advanced tools necessary to solve the majority of network issues rapidly. This reduces immediate expenses because service calls accumulate fewer billable minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company saves even more in indirect expenses by reducing or avoiding system outages and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support know-how is especially helpful in environments that rely on public clouds for vital infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.

Progent's pricing policy for online support is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the services that you receive. In contrast to many remote service companies, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and simple model for billing save you from situations where speedy. minor solutions manage to end up as major invoices. Progent's penchant for disposing of technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an array of optimized technologies and field-proven processes which ensure the highest level of effectiveness for remote consulting and troubleshooting for IT systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's online support team to link to your company's computer system remotely without violating network security.

Progent's advanced technical support database application keeps detailed histories of all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of support provided to each client by every engineer. This database of problems and fixes is stored as a readily exploitable internal database that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft open up other massive support knowledge bases and permit priority access to manufacturers' internal support staff with the result that Progent's remote consulting experts are able to come up with the best resolutions promptly.

Remote support services available from Progent to clients in Richmond Virginia include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by many of the industry's top corporations. The ProSight line of network monitoring and management services covers all critical facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your Progent consultant so that any looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to evaluate your company's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT projects. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology enables customers to complete major projects economically and on time. Progent's special online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk Call Center consulting services can guide you in building an efficient new Call Center or improving your established one, identifying or customizing Help Desk software to handle the special requirements of your business, or adding temporary online personnel to supplement your internal Help Desk Call Center group to handle unusually busy situations like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of veteran network experts offers your workers in Richmond Virginia quick access to a large network service group with substantial background providing telephone-based help and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center perception as a key driver of business performance, and Progent's intent is to fix rather than merely report IT issues.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Experts staff provides remote and in-depth consulting expertise and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Richmond Virginia remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so your network maintenance is proactive and automated. By spotting potential problems before they expand into full-scale emergencies, proactive monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks powered by multiple platforms.
How Your Richmond Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Richmond Virginia, Progent's online network support engineers are ready to provide professional and cost-effective system help whenever your business needs it. Long experience delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote access technology to solve computer problems rapidly while eliminating the cost and lost time that comes with in-person service visits.

Even if your Richmond organization deals with a local freelance support technician or employs a full time IT staff that can handle the majority of computer issues, Progent’s Microsoft certified engineers can offer a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the experience to resolve unexpected network crises or particularly tough integration problems.

Details of Progent's Online Computer Services for Richmond Virginia
Progent's phone help, Internet-based repair, network security consulting, and network administration services give offices in Richmond Virginia unparalleled leverage for your support investment. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk call center services and network management, Progent's experts can provide your company world class network support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical knowledge, fine tuned support software, and familiarity with corporate IT allow offices to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry background, at the front lines of IT service, performing a wide range of technical projects for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This ensures that you get not just world-class IT capability, but also a support engineer with proven methods for using technical knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person visits per minute. As a result, you pay only for received support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for services provided during normal business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be forced to permit minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service reports transmitted by every consultant to each client. The practice of documenting and organizing service activity allows more effective service and eliminates a variety of common problems such as when a support customer is virtually held hostage to a consultant who won’t release vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive availability losses.
How Does My Business Begin Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.



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    Microsoft Exchange and Apple Mac workstations can co-exist efficiently. Progent's Mac and Microsoft certified experts can show you how to install Microsoft Entourage and Exchange so your Apple Macintosh users can work closely with teammates who run Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac software can coexist, allowing Mac users to get and transmit email, examine the Exchange global address list, import addresses, sync up calendars, and invite people to meetings via your Exchange account. Progent will make sure that your Microsoft Server is appropriately set up and that LDAP and Outlook Web Access are enabled. Progent also can provide customized one-on-one Entourage training.

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    Progent practices information transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on delivering high-value skills where Progent faces few competitors. Medium-size businesses who work with trusted independent consultants or who employ in-house IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.

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    Progent's certified consultants can assist you you to evaluate the benefits of Windows Server 2008 for your business, develop pilot programs and migration strategies, integrate Windows Server 2008 with your network infrastructure and workload, train your IT staff how to use new management utilities, and deliver continuing consulting and technical support via affordable alternatives including Help Desk service and remote technical support.

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    Server growth puts pressure on network budgets and management resources. Server reduction via a virtual architecture promises lower total cost of ownership of hardware and quicker ROI, more leveraged utilization of physical computers, streamlined operations, enhanced system availability, and easier management. Typical usage scenarios for virtual machines include hardware consolidation, economical platforms for line-of-business legacy software based on obsolete operating systems, and affordable quarantine of software development or pilot testing environments from production systems.

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    Progent can help you in any facet of your migration to Exchange Server 2019 including configuring Windows Server 2019 Core for hosting Exchange; planning high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid deployment; migrating mailboxes; planning and configuring Hyper-V; configuring HLB; configuring DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint; preparing firewalls; integration with O365; and configuring Outlook clients.

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    Progent's certified security consultants can show you how to secure your Mac network through professional services such as performing security audits, recovery from virus and denial of service penetrations, configuring firewalls, integrating secure off-site and mobile access, installing automated programs for protection against viruses, spam, and directory harvest attacks, and developing a company-wide security strategy adapted for the particular goals of your business information system.

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    Lync 2013, now called Skype for Business, allows businesses of any size to create a manageable and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing style with IM, real-time presence, web conferencing with app sharing, as well as IP-based and PSTN calling across a broad range of stationary PCs and mobile devices. Progent's Microsoft-certified Lync Server 2013 experts and network architects can help your company to assess the advantages of Lync 2013, create an on-premises, cloud-resident (with Microsoft Lync Online) or hybrid model suitable for your present and future goals, deploy Lync Server 2013 in a way that expedites your ROI, and provide live online and on-premises training to your IT staff and users. Progent has expertise in key components of a Lync 2013 deployment that include Windows Server, SQL Server Express and Exchange, and Progent can help you to combine Lync 2013 with key Office and Office 365 applications such as Outlook clients and PowerPoint.

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    Progent's Cisco certified network infrastructure consultants offer high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

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    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware.

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    Progent is among the most expert information technology support firms for creating email and messaging solutions based on Microsoft Exchange 2000. Progent specializes in helping small companies get the full advantages of Microsoft Exchange Server 2000 under common situations such as updating from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 Server support.

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    System Center Configuration Manager automates software provisioning across multiple sites, simplifies security and compliance settings control, keeps track of network resources, protects against company data leakage, performs health monitoring, allows secure self service, and offers a common control mechanism for managing mixed-operating system networks running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud experts can assist businesses of any size with any aspect of planning, installing, operating and repairing a System Center Configuration Manager solution for on-premises, cloud, or hybrid networks.

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    Progent's Cisco-Certified network consultants can help you to use Cisco's management utilities alongside a selection of specialized third-party applications to create a comprehensive network management solution in order to keep your environment operating reliably, conserve limited resources, guard your data, revive rapidly from hardware failure or deliberate attacks, and allow you to expand or reassign network resources intelligently and economically as your company grows.

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    Stealth intrusion testing is an important part of any comprehensive IT system security strategy. Progent’s security experts can run thorough intrusion checks without the awareness of your organization's internal IT resources. Unannounced penetration testing uncovers whether existing security defense tools such as intrusion incident warnings and event history monitoring are properly set up and actively monitored.

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    Progent's certified Office and Office 365 experts can help companies to incorporate Microsoft Office desktop and Microsoft Office 365 applications such as Excel, Word, PowerPoint, Microsoft Outlook, Access, Visio and OneNote into a cohesive productivity solution that offers quick ROI and promotes improved business results. Progent can assist you to integrate Microsoft Office or Office 365 applications with one another and with other core Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and SQL Server deployed on-premises or hosted in the cloud. Progent's consultants can also help you to fix compatibility issues between different releases of Office desktop and offers live online training to individual users or groups.

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats.

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    Progent offers consulting services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to select, deploy, and maintain a WatchGuard Firewall/VPN product that aligns with your network security requirements and budget. Progent can assist you to maintain outdated WatchGuard firewall appliances or upgrade efficiently to modern WatchGuard firewall solutions.

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    Progent's Solaris family support services offer small and mid-size businesses and developers assistance with managing and supporting Sun Solaris systems that operate with Microsoft-powered technology. Progent offers your business access to Sun Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This wide array of expertise provides you with a convenient single source to help you build and manage a protected and robust mixed-platform connectivity and communications infrastructure that supports Solaris and Microsoft coexistence by combining Windows with popular variants of UNIX such as Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux derivatives such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.

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