Fast and Affordable Remote Support for Richmond Information Networks
For organizations in Richmond or anywhere in Virginia, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex networking issues, plus the assistance of CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.
Progent's remote technical support experts offer exceptional leverage because they have the practical background and have access to the advanced technology needed to solve the majority of network issues rapidly. This lowers direct costs because service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization saves even more in indirect costs by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive online consulting experience is especially important for businesses that depend on public clouds for vital infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe just for the services that you receive. Unlike typical remote support companies, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for billing eliminate scenarios where speedy. minor repairs somehow end up as large bills. Progent's skill at dealing with technical issues quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized technologies and field-tested methodologies that promote the maximum level of effectiveness for online consulting and troubleshooting for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the staff of Progent's Technical Response Center to communicate with your company's network remotely without breaching network security.
Progent's proven service database application stores thorough histories for all support that Progent's customers have received. Progent's team service personnel have access to the details of services delivered to each Progent client by every Progent engineer. This archive of trouble tickets and responses is structured as a quickly exploitable proprietary knowledge base that permits Progent's remote support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and working relationships with important technology companies including Cisco and Microsoft open up additional massive technical support knowledge bases and allow priority response from manufacturers' in-house support staff with the result that Progent's online consulting experts can find the best solutions quickly.
Online support available from Progent to companies in Richmond and anywhere in the state of Virginia include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote service professionals can deliver network troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment support, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective desktop support services to assist you company to deploy, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network professionals, and indicates a person's network technology skills at the expert level. CCIEs can resolve even the most stubborn problems occurring in network infrastructure design, integration, administration, compliance, and repair. CCIEs work closely with Cisco's internal engineers in isolating anomalies with Cisco IOS network management utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs provide exceptional value because their deep experience permits them to solve problems quickly. In many instances, less qualified service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can connect to your environment via the latest remote support technology in order to provide efficient, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading family of infrastructure products. Cisco infrastructure support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch integration and support, Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Aironet APs consulting services, Cisco wireless controllers integration consulting, Cisco VPN and Security Consulting services, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can bolster the safety of your Microsoft Windows, macOS and OS X, Linux environment against attacks or assist your business to recover rapidly after a damaging penetration. Security solutions available from Progent cover in depth network security and compliance assessment using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm attacks; installing firewalls; designing safe mechanisms for off-site and mobile connectivity; protecting your messaging system against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting to help businesses of any size connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable process for restoring services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and fixes and can produce reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based support services to address a broad spectrum of information technologies such as system infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that include Linux with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from older systems to MS Windows or Linux solutions. Progent's group-based approach to solving network problems enables fast escalation, when required, to engineers with task-relevant expertise to handle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts support expense.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's leading enterprises. Progent's ProSight line of network monitoring and management services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so that all looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Richmond Business Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Call Center support programs for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís shared Help Desk services allow your business to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk staff of seasoned network experts gives your workers in Richmond or anywhere in the state of Virginia rapid access to a reliable network service resource with years of experience delivering telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center perception as a major enabler of business efficiency, and Progent's intent is to solve instead of simply report network issues.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Team can supply online professional consulting expertise and education in special business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for popular Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, programming, and training services, visit Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Richmond, or anywhere in the state of Virginia, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your business so your computer support is proactive rather than reactive. By anticipating emerging trouble spots before they result in downtime, proactive monitoring can ward off inconvenient and expensive network crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems powered by a combination of OS platforms.
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Richmond or throughout the state of Virginia, Progent's online network support engineers are ready to provide expert and economical system help whenever your organization needs it. More than 15 years of delivering online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online access technology to repair computer problems rapidly while eliminating the expense and lost productivity that comes with on-premises support visits.
Even if your Richmond office deals with a regular independent consultant or employs a full time organization that can deal with typical computer problems, Progentís Microsoft certified consultants can provide an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the availability or the knowledge to fix unexpected network emergencies or particularly complex integration projects.
Details of Progent's Remote Network Support for Richmond
Progent's online support, remote repair, system security expertise, and network administration services offer companies in Richmond or anywhere in the state of Virginia the greatest leverage for your support budget. Whether you require occasional telephone support and Internet-based network repair or ongoing Help Desk call center services and network administration, Progent's experts can provide your company enterprise-level network support while permitting you to avoid the expense and hassle of maintaining a full-service internal IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Richmond and is also ideal for customers in more remote regions of Virginia that lack technicians with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a wide range of Microsoft support utilities, technical information, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent offers remote support on a minute-by-minute billing plan, so you pay only for the support you receive. Progent asks for no minimum fee for phone service and imposes no monthly subscription fee for services delivered during regular working hours. This saves you from facing big bills for simple repairs.
- Access to Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco can provide the services of authorized professionals who have skill in designing, implementing, and managing networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Consulting
Progent's basic consulting services consist of system integration, Microsoft Exchange Server consulting, network security design, and shared Help Desk services. Progent's Experts group offers world-class consulting expertise for critical business applications. Support offered by the Application Experts staff includes:
Dynamics GP Consulting and Customization
Microsoft Office Project and Project Online Training
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL Management and Software Development
Apple Macintosh Help
Amazon MWS Programming and Debugging
By offering a convenient one-stop resource for network generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that fit the unique needs of your company.
- State of the Art Remote Connectivity Software
Secure online connectivity allows Progent's service professionals to observe precisely what your users see. This makes it easier to find quick solutions to issues that might otherwise demand a costly onsite service call. Sophisticated online access tools and expert engineers together enable Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated network tracking.
- Compatibility with Mainstream VPN Products
Progent supports safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24-hour Support for Maximum System Uptime
For companies with mission-critical applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk support services are designed specifically for budget-conscious companies whose clients need instant recourse to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical knowledge, fine tuned remote support software, and understanding of corporate IT allow businesses to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional experience, at the front lines of IT support, executing a wide variety of IT projects for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class IT help, but also a support engineer with proven approaches for using computer knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site help per minute. Consequently, you are billed only for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services provided during normal working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you won't be tempted to allow less critical problems to fester.
- Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike many freelance consultants or local service organizations who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation transmitted by every staff member to every customer. The practice of documenting and organizing support activity allows more effective service and avoids a slew of typical problems such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer 24x7 network tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, network monitoring can save your information network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.