Fast Remote Technical Support for Richmond Virginia IT Networks
Urgent Phone Consulting for Richmond NetworksFor businesses in Richmond Virginia, Progent offers remote help for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the assistance of CISSP-certified cybersecurity consultants to help with high-level security design and troubleshooting jobs.

Progent's remote support experts offer exceptional value due to the fact that they have the practical experience and are equipped with the advanced tools required to resolve most network issues quickly. This reduces immediate costs since solutions require minimal chargeable minutes. Online support also eliminates the expense of sending an engineer to your location. Your company benefits additionally with indirect expenses by minimizing or eliminating network downtime and related losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting expertise is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.

Progent's billing model for remote help is structured to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you pay just for the support that you actually get. Unlike many online service companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing prevent situations where speedy. minor repairs manage to turn into big tabs. Progent's penchant for solving technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of optimized tools and proven processes that promote the maximum degree of efficiency for online engineering help and repair for information systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's remote service group to interface to your company's environment remotely without violating corporate security.

Progent's proven customer support database system maintains extensive records of all service that Progent's customers have received. Progent's team service personnel have access to the records of services provided to every client by any consultant. This database of trouble tickets and repairs is stored as a readily searchable support knowledge base that permits Progent's remote technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close relationships with key industry leaders such as Cisco and Microsoft make available other extensive support databases and allow priority access to manufacturers' in-house product engineers so Progent's remote consulting experts can determine optimal resolutions in the least time.

Online services available from Progent to clients in Richmond Virginia include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's top corporations. The ProSight suite of outsourced network management services covers all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and debug their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that any potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows customers to complete critical projects economically and on time. Progent's special remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk Call Center consulting services can assist you in building an efficient new Call Center or improving your established organization, evaluating or enhancing Call Center software to handle the special demands of your corporation, or providing temporary phone support staff to reinforce your internal Help Desk resources to handle demanding events such as software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of seasoned network consultants offers your workers in Richmond Virginia fast assistance from an effective network service group with extensive background offering phone consulting and remote diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk perception as a major driver of company efficiency, and Progent's target is to resolve rather than merely record IT problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts staff offers online professional consulting expertise and education in special application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Richmond Virginia remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so that your network maintenance is proactive rather than reactive. By anticipating potential trouble spots before they grow into downtime, automated monitoring can ward off disruptive and costly information system failures. Progent can also use system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that incorporate a mix of operating systems.
How Your Richmond Company Can Contact Progent's Online Service Experts
To contact Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Richmond Virginia, Progent's online computer support engineers are ready to deliver professional and cost-effective IT support the instant your company has to have it. Long experience providing online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve network problems quickly while avoiding the expense and lost productivity associated with in-person support visits.

Even if your Richmond organization deals with a local freelance consultant or employs a full time IT staff that can handle day-to-day network issues, Progent’s Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to address unexpected network crises or especially complex integration projects.

Features of Progent's Remote Network Support for Richmond Virginia
Progent's online help, Internet-based troubleshooting, network security consulting, and system administration services give businesses in Richmond Virginia the greatest leverage for your IT investment. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and network management, Progent's professionals can provide your business enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a large in-house IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT knowledge, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the limitations of excessive dependence on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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    Progent can provide economical online access to IT engineers skilled in a wide range of products and services that provide solutions for backing up Microsoft Windows, Apple Mac, and Linux/UNIX physical and virtual servers and desktops as well as notebooks and handhelds. Progent can provide consulting support for leading backup products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Backup, Mozy, Retrospect for Macintosh, Time Machine, VMware Data Recovery, and Solaris FLARs. Progent can assist your company to design, enhance, or troubleshoot backup solutions for a variety of architectures including on-premises, edge to datacenter, cloud, or hybrid.

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    Progent’s Wireless Site Survey assists you to plan and implement a wireless network adapted to your facilities, providing you a wireless solution that has the reception, performance, load-handling capability, QoS, security, and roaming ability your business requires. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more detailed on-premises service.

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    Cisco's wireless VoIP phones are industrial-grade wireless handsets designed for workers who are mobile within office, hospitality, retail or other venues where IT management requires user endpoints that offer more administrative control, data security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) mode of mobile collaboration. Successful integration of Cisco's wireless IP phones typically requires that IT teams set up and optimize many key pieces of your Wi-Fi environment including wireless access points, routers, Cisco wireless LAN controllers, and management software. Progent's certified consultants offer remote and on-premises assistance to help you create and maintain a Cisco wireless VoIP phone solution by delivering integration services that can range from troubleshooting the configuration of an IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi architecture of an entire campus.

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    Progent uses a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or small service firms who offer scant documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports transmitted by every staff member to each customer. The discipline of detailing and archiving support activity results in more efficient support and avoids a slew of common problems such as when a service client is virtually held hostage to a consultant who won’t release vital service information.

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    System Center Configuration Manager automates application and device deployment at scale, centralizes compliance settings control, inventories network assets, guards against company data leakage, performs health reporting, allows safe end-user self service, and delivers a single control mechanism for managing mixed-operating system networks running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consulting team and Azure cloud integration specialists can help your organization with any facet of designing, implementing, operating and repairing a SCCM deployment for on-premises, cloud-based, or hybrid networks.

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    Progent’s Microsoft certified consultants provide small and medium sized companies expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can protect your IT system from attack by outside and internal sources. Forefront Threat Management Gateway and ISA Server perform deep examination of Internet protocols such as Hypertext Transfer Protocol, which allows these products to uncover many threats that can get by traditional firewalls. The integrated firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you enhance your network protection through expert design and deployment of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified engineers can help your company to install Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront TMG.

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    Progent’s National Support Center provides nationwide remote help for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Certified support engineers offer telephone help and online secure network access to isolate and repair technical problems rapidly and economically. The breadth of technical experience available from Progent's staff of nationwide support professionals makes it possible to escalate even the toughest network issues to appropriate experts as required.

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    Small to mid-sized businesses can now get all the benefits of System Center Operations Manager 2007 and also have fast access to Progent’s Microsoft certified network consulting experts. With Progent's affordably priced network service packages, mid-size organizations can choose a simple co-sourcing package based on Operations Manager 2007 with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing package. Progent offers expertise in System Center Operations Manager to provide small company networks enterprise-class reliability, protection and performance.

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    Progent's Microsoft-certified Windows 2003 Server engineers can provide network help and expert consulting services for the entire line of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Windows Server 2000. Progent's Windows 2003 upgrade, configuration, administration, and support offerings include network design, deployment, project management, in-person and off-site technical support and repair, Call Center services, expert security services, comprehensive outsourcing, and expert co-sourcing.

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