Fast and Affordable Remote Support for Richmond Virginia Information Networks
Immediate Remote Technical Support for Richmond NetworksFor companies located in Richmond Virginia, Progent offers remote help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the services of CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic jobs.

Progent's online technical support engineers provide exceptional value due to the fact that they possess the practical experience and have access to the sophisticated tools needed to solve most network issues quickly. Efficient support lowers direct expenses since service calls use up fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company saves even more with incidental expenses by minimizing or avoiding system downtime and related costs due to business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support experience is especially helpful for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's pricing model for online support is designed to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the support that you receive. In contrast to typical remote service firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for billing prevent situations where speedy. minor repairs somehow turn into major bills. Progent's skill at handling problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of customized tools and field-tested processes that ensure the maximum degree of effectiveness for remote help and troubleshooting for information networks of any size. Progent offers safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's online support team to communicate with your computer system remotely without compromising network security.

Progent's sophisticated customer support reporting system includes extensive histories of the support that Progent's customers have been provided. Progent's authorized engineers have access to the details of assistance provided to each Progent client by any Progent engineer. This database of problems and responses is structured as a quickly searchable support knowledge base that permits Progent's remote support engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's high-level certifications and close relationships with important technology companies such as Cisco and Microsoft make available additional extensive support knowledge bases and allow priority access to vendors' internal support staff with the result that Progent's online consulting specialists can find optimal solutions promptly.

Remote technical services available from Progent to customers in Richmond Virginia include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services intended to allow small and mid-size businesses to utilize the same advanced technology used by some of the world's leading enterprises. Progent's ProSight series of outsourced network management services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the entire threat lifecycle including blocking, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is intended to help assess your company's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Billing rates for longer-term consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these important areas of computer technology allows clients to execute critical projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Call Center or revamping your current organization, identifying or modifying Help Desk software to meet the particular demands of your corporation, or adding temporary phone support personnel to work with your internal Call Center team during unusually busy situations such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of seasoned network consultants provides your clients in Richmond Virginia rapid communication with an efficient network service resource with years of background delivering phone help and remote repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center recognition as a significant contributor to company performance, and Progent's target is to solve rather than merely document network issues.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group provides phone-based and in-depth engineering expertise and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom development, and education for popular Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's consulting, customization, and education offerings, refer to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Richmond Virginia remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so your IT maintenance is proactive and automated. By spotting potential issues before they expand into crashes, remote monitoring can avoid stressful and expensive information system failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems powered by a combination of operating systems.
How Your Richmond Company Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Richmond Virginia, Progent's phone-based network support specialists are ready to provide professional and affordable IT help whenever your business has to have it. More than 15 years of providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to fix IT problems rapidly while avoiding the expense and lost time associated with on-premises support visits.

Even if your Richmond office works with a local freelance support technician or maintains a full time IT staff that can deal with common computer issues, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the availability or the experience to address unexpected network crises or especially tough integration projects.

Details of Progent's Online Computer Services for Richmond Virginia
Progent's online help, Internet-based repair, network security consulting, and network management services give companies in Richmond Virginia the greatest leverage for your IT budget. Whether you need occasional phone help and remote network repair or full-time Help Desk services and system management, Progent's experts can deliver your organization enterprise-level network support while permitting you to eliminate the cost and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical knowledge, fine tuned support tools, and familiarity with enterprise networking allow offices to avoid the limitations associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional experience, at the forefront of network support, executing a wide range of technical projects for an extensive array of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT help, but also a support engineer with proven approaches for applying computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person help per minute. As a result, you owe just for received services. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services provided during normal business hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick repairs so you will not be forced to allow simple problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or local support firms who provide scant documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service reports sent by every consultant to each client. The discipline of documenting and archiving support activity allows more efficient support and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 network tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your IT network from painful and expensive availability disruptions.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.



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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to provide web-based control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter.

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    Microsoft Lync Server 2013, renamed Skype for Business, allows businesses of all sizes to create a centrally managed and secure communications ecosystem that permits the modern BYOD computing style with instant messaging, presence, audio/video and web conferencing with app sharing and whiteboard, as well as IP-based and PSTN telephony enabled for a wide assortment of stationary PCs and mobile endpoints. Progent's certified Lync 2013 experts and network integrators can assist your company to assess the advantages of Lync 2013, create an in-house, cloud-based (via Microsoft Lync Online) or mixed model appropriate for your current and future goals, deploy Lync Server 2013 so as to speed up your ROI, and deliver custom webinar and on-premises training to your IT team and end users. Progent offers expertise in critical components of a Lync 2013 deployment including Windows Server, SQL Server and Exchange Server, and Progent can assist you to combine Lync 2013 with popular Office and Office 365 applications including Outlook and PowerPoint.

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    Progent's Jabber consultants offer online or on-premises support to assist businesses of any size to plan, implement, maintain, upgrade or debug Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent offers advanced expertise for the products, technologies and services that make up creating a cohesive Cisco Jabber collaboration solution such as Cisco network devices and management software, Microsoft Office applications, Windows and Mac computers, Apple iOS and Google Android smartphones and tablets, SIP interfaces, Wi-Fi systems, cyber security, cloud computing, immersive telepresence systems, PBX products, disaster recovery preparedness, and other pieces of a modern collaboration solution.

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