For small companies located in Richmond Virginia, Progent provides support for information systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-certified security engineers to handle high-level security design and business continuity planning.
Progent's online support services offer excellent value due to the fact that they are equipped with the real-world background and the advanced technology to solve most network problems rapidly. This lowers direct expenses since solutions take up fewer billable minutes. Online help also eliminates the cost of sending a consultant to your location. Your company saves additionally with incidental costs by reducing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing model for remote help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe only for the support that you actually get. Unlike typical remote service firms, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing do away with scenarios where speedy. minor solutions somehow turn into substantial invoices. Progent's skill at handling problems quickly translates into your business spending less money.
Progent's Online Service Technologies
Through years of experience, Progent has refined an array of customized technologies and field-proven methodologies that promote the highest level of effectiveness for remote help and repair for small business information networks. Progent offers protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology permits the experts of Progent's Technical Response Center to access your company's environment without breaching corporate security.
Progent's proprietary service reporting application includes comprehensive documentation describing all service that Progent's clients have been provided. Progent's team consultants have the benefit of the records of services delivered to every client by any consultant. This database of trouble tickets and fixes is structured as an easily searchable internal database that allows Progent's online technical experts to share their experiences company-wide to make sure that the quality of Progent's support improves over time. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft permit access to other extensive technical support knowledge bases and allow priority access to manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to determine optimal solutions promptly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Richmond Virginia or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network help, go to Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's phone-based technical support engineers possess credentials in a comprehensive set of disciplines. This breadth of IT skills permits Progent's consultants to address almost any problem likely to occur in a small or midsize business information system. Certificates awarded to Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To provide assistance to clients with mixed-platform environments, Progent also offers the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support available from Progent to companies in Richmond include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide range of information technology such as network infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and easy management, and migration from legacy applications to current Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to resolving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent online help for troubleshooting anomalies within UNIX/Linux systems based on leading variants of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network professionals, and validates a consultant's network technology skills at the master level. Cisco CCIEs know how to deal with even the most intractable issues surrounding network infrastructure design, integration, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network administration utilities and developing workarounds or identifying software updates. Cisco qualified CCIEs are an exceptional value because their deep experience allows them to fix the most difficult problems rapidly. In common cases, less seasoned consultants can wrestle for hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes.
Few service firms make CCIEs available to support small and mid-size businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so you can get immediate help for complex network infrastructure issues that are impacting business productivity but are outside the experience of your ordinary IT maintenance providers. Progent's Cisco-qualified CCIE support experts can communicate with your network via sophisticated on-line support technology to perform efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading family of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Authorized Microsoft Windows Support
Progent's Microsoft-expert online service experts offer computer system troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help your company with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 design and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server upgrade, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a full range of online PC desktop support such as Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of security solutions to enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to recover rapidly after a serious breach. Security solutions offered by Progent cover thorough security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; quick cleanup after malicious attacks; setting up firewalls; building safe mechanisms for off-site and mobile communication; defending your messaging system from spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help companies of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that utilize local resources along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has over two decades of background providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent offers the skills of world-class remote consulting experts for contract IT projects that small businesses frequently request. Progent's rates for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows clients to execute critical projects economically and on schedule. Progent's special online consulting services include:
How Your Richmond Virginia Business Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Call Center service offerings for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk support services are well suited for smaller companies who lack the money or time to support an internal Help Desk but who want fast communication with a reliable Help Desk Call Center with professional phone assistance plus the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in creating an effective new Help Desk Call Center or improving your existing one, selecting or customizing Call Center software to address the unique demands of your company, or adding temporary phone support personnel to supplement your existing Help Desk team during unusually busy scenarios such as software migrations, major upgrades, or installing brand new applications.
Progent's Call Center staff of experienced information technology experts offers your workers in Richmond Virginia rapid contact with an efficient technical support group with years of background delivering phone support and remote diagnostics for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center perception as a significant driver of company efficiency, and Progent's intent is to resolve rather than simply report network issues.
Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting staff offers phone-based advanced consulting expertise and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, Word, and Microsoft Excel. To read additional information on Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac consultants can nurture the creative elements of Macintosh environments by providing remote help support and training in graphics, audio, and video. Progent's support professionals can provide expertise in a large selection of Macintosh applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common jobs such as capturing or digitizing audio/video or building an audio/video production studio.
Online Network and Server Monitoring Support
Progent can provide businesses in Richmond Virginia remote network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so your network maintenance is proactive and automated. By exposing possible problems before they evolve into downtime, automated monitoring can minimize inconvenient and costly service failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments powered by a variety of platforms.
To contact Progent about urgent online support with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
Central Virginia Contact Information:
Progent offers consulting services and onsite technical support throughout central Virginia.
Progent locations in Central Virginia