For small and midsize businesses located in Richmond or anywhere in the state of Virginia, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging connectivity problems, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support services represent exceptional leverage because they have the real-world background and the advanced tools to solve the majority of information system issues rapidly. This lowers direct expenses since solutions accumulate fewer billable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your company benefits additionally in indirect expenses by reducing or avoiding system downtime and related costs resulting from business discontinuity, upset clients, unproductive workers, and distracted management.
Progent's pricing policy for online support is designed to get the most out of your network support investment. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike typical remote support organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing eliminate situations where quick solutions manage to turn into big tabs. Progent's penchant for handling technical issues quickly translates into your business saving cash.
Progent's Remote Technical Support Tools
Over the years, Progent has developed a collection of optimized technologies and proven methodologies that ensure the highest degree of efficiency for online consulting and repair for small and midsize business computer networks. Progent provides safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology enables the consultants of Progent's online support team to connect to your company's system remotely without breaching system security.
Progent's highly evolved technical support reporting system keeps comprehensive documentation of the service that Progent's clients have received. Progent's authorized consultants have access to the details of services provided to every customer by any engineer. This database of trouble tickets and responses is structured as a readily searchable internal knowledge base that allows Progent's online technical professionals to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and working associations with key industry leaders including Cisco and Microsoft permit access to other extensive technical databases and permit priority response from manufacturers' internal engineering staff with the result that Progent's online consulting specialists are able to come up with optimal resolutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Richmond or anywhere in Virginia or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network help, visit Immediate Emergency Support.
Online Technical Support Services Provided by Progent
Progent's remote technical service engineers have certified skills in a comprehensive set of products and technologies. This wide range of technical skills enables Progent's consultants to resolve virtually any emergency that may crop up in a small business network. Certifications awarded to Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To help companies with mixed-operating system networks, Progent also provides the services of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based services available from Progent to customers in Richmond and throughout the state of Virginia include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a broad array of computer technology such as network infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and easy management, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can provide emergency remote help for resolving anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Major Linux variants for which Progent offers expert support include:
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure professionals, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs can handle the most difficult challenges associated with network infrastructure planning, deployment, management, security, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating problems with IOS network management utilities and developing alternate approaches or locating software patches. CCIEs represent an exceptional value since their deep expertise allows them to solve the most difficult problems rapidly. In typical cases, less qualified consultants can wrestle for many hours or days with the same problems that a CCIE can resolve in minutes.
Few consulting firms make Cisco CCIEs accessible to assist small and mid-size companies. Progent offers fast phone access to a Cisco-qualified CCIE so you can get immediate assistance for serious network infrastructure issues that are hurting worker productivity but are not within the experience of your regular computer maintenance resources. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of advanced remote support technology to provide fast, safe, and affordable analysis and remediation.
Progent's CCIEs offer consulting for the complete line of Cisco's top-selling selection of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, as well as Virtual Private Network technology.
Authorized Windows Support
Progent's Microsoft-expert remote service professionals can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can help your company with a wide variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server application development,
Microsoft Skype for Business migration consulting, Lync Server management and Microsoft Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of remote PC desktop support and troubleshooting services including Windows 7 integration, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISSP, ISSAP, and CISM security engineers offer a range of security services to strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or assist your company to recover rapidly after a serious breach. Security support services available from Progent cover thorough security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; fast recuperation from malicious attacks; installing firewalls; establishing secure architectures for remote and mobile communication; defending your messaging system against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting to help companies of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine local IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent can provide the skills of world-class remote consulting professionals for contract IT projects that small companies often request. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology allows customers to execute major projects within budget and on time. Progent's special remote engineering solutions include:
How Your Richmond Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Call Center service options for small and midsize businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing services are intended for small organizations who lack the resources to support an internal Help Desk Call Center but who want fast access to an effective Help Desk with professional phone support as well as the technical depth to escalate complex problems to advanced consultants.
Progentís Virtual Call Center is designed for bigger businesses and acts as a seamless extension of your current Help Desk team. Progent's Virtual Help Desk Call Center can act as an escalation option to handle the most difficult computer system issues, or be available in hectic situations when your ordinary resources are overwhelmed.
Progent's Call Center consulting expertise can guide you in creating an efficient new Call Center or enhancing your current one, identifying or modifying Call Center application software to meet the unique needs of your corporation, or adding occasional phone support personnel to reinforce your in-house Call Center team to deal with unusually busy scenarios like software transitions, major upgrades, or installing new business software.
Progent's Help Desk Call Center staff of seasoned information technology consultants provides your computer users in Richmond or anywhere in the state of Virginia quick communication with an effective network service group with years of background delivering phone help and remote troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center recognition as a crucial enabler of company productivity, and Progent's goal is to resolve instead of just record technical problems.
Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group offers remote professional engineering expertise and training in specific business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, MS Office Word, and Excel. To read additional information concerning Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac experts can nurture the creative components of Macintosh systems by offering remote help services and training in graphics, sound, and video. Progent's consultants offer expertise in a variety of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common procedures like capturing or digitizing audio or video or setting up an audio/video production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Richmond, or anywhere in the state of Virginia, online computer system monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so your IT support is proactive and automated. By exposing possible issues before they grow into downtime, automated monitoring can minimize stressful and costly network breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or environments based on a mix of platforms.
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent.