Fast Online Support for Richmond Virginia UNIX or Linux NetworksFor small businesses in Richmond Virginia, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of CCIE-qualified network specialists for complex infrastructure issues, plus the assistance of CISA and CISSP-certified security engineers to help with advanced security design and business continuity preparedness.

Progent's online technical support services offer exceptional value because they have the practical background and the advanced tools to resolve most information system problems quickly. Efficient support lowers immediate expenses because service calls take up fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization saves additionally in incidental expenses by minimizing or avoiding network downtime and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused management.

Progent's billing model for remote help is designed to get the most out of your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe exclusively for the services that you receive. Unlike many online service companies, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent situations where quick solutions somehow turn into substantial tabs. Progent's skill at handling technical issues quickly translates into your business conserving cash.

Progent's Remote Support Technologies
Through years of experience, Progent has refined a set of optimized technologies and proven methodologies that allow the maximum level of efficiency for remote technical support and troubleshooting for small and midsize business IT networks. Progent provides secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity allows the consultants of Progent's remote service group to connect to your computer system remotely without compromising corporate security.

Progent's highly evolved customer support reporting application stores detailed histories of all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of support provided to each customer by every consultant. This archive of anomalies and fixes is structured as a conveniently accessible proprietary knowledge base that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft permit access to additional extensive support knowledge bases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can arrive at optimal resolutions promptly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone support in Richmond Virginia or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Urgent Support.

Online Support Services Offered Progent
Progent's remote network support engineers possess certified skills in a comprehensive array of technologies. This broad range of technical skills allows Progent's engineers to manage almost any crisis that may crop up in a small or midsize company information system. Certifications held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To help companies with multi-platform networks, Progent also offers the services of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.

Online support services Offered by Progent to small businesses in Richmond include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a broad range of information technology such as network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and simplified administration, and transitioning from legacy systems to current Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.

    Progent's UNIX/Linux support engineers can offer urgent remote assistance for analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX Operating System
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO
    • SGI/Irix
    Important Linux variants for which Progent offers expertise include:
    • RedHat Linux
    • SUSE
    • Debian GNU/Linux
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco Engineers for Richmond VirginiaThe Cisco CCIE credential is the premier recognition for network infrastructure professionals, and validates a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to deal with the most difficult problems surrounding network infrastructure planning, deployment, management, security, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house engineers in analyzing problems with IOS network management tools and coming up with alternate approaches or identifying software patches. Cisco CCIEs offer exceptional cost-effectiveness because their deep expertise permits them to solve the most intractable problems rapidly. In typical instances, less qualified service providers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few support firms make Cisco CCIEs accessible to help small and medium sized companies. Progent can provide quick phone access to a Cisco authorized CCIE so your company can receive immediate support for severe network problems that are crippling business productivity but are not within the scope of your regular computer maintenance personnel. Progent's CCIE support experts can connect to your network by means of sophisticated remote troubleshooting tools to perform efficient, secure, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading selection of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.

  • Authorized MS Windows Experts
    Windows Expertise for Richmond VirginiaProgent's Microsoft-premier online service engineers can deliver computer troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist you with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 management, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a wide range of online PC desktop support services including Windows 7 migration support, moving to 64-bit workstation applications, configuring Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Certified Network Security Professionals
    CISSP Premier Network Security Experts for Richmond VirginiaProgent's qualified CISSP, ISSAP, and CISM security engineers offer a range of security solutions that can improve the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist you to recover rapidly following a damaging penetration. Security services offered by Progent include: comprehensive security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; setting up firewalls; building safe mechanisms for remote and mobile access; protecting your messaging infrastructure against spam and directory harvest attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote consulting services to help companies of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that combine local IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT projects that small companies often request. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these important areas of information technology enables clients to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
  • Help Desk Services
    Progent's Call Center support programs for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Call Center services are intended for small businesses who lack the money or time to create an in-house Help Desk but who need quick response from an effective Help Desk Call Center with professional phone support as well as the technical depth to escalate complex tasks to advanced consultants.

    Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk consulting support can support you in building an effective new Call Center or revamping your existing organization, identifying or enhancing Help Desk Call Center application software to handle the unique needs of your business, or adding temporary online personnel to supplement your internal Call Center group during demanding events such as software migrations, mass updates, or installing brand new business software.

    Progent's Help Desk Call Center team of experienced information technology experts offers your computer users in Richmond Virginia quick access to a large network service group with substantial experience delivering telephone-based help and online repair service for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a major driver of business performance, and Progent's target is to fix instead of merely track network issues.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team offers phone-based professional consulting support and education in special application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, MS Office Word, and MS Excel. For more information concerning Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Apple Mac consultants can nurture the creative elements of Apple Mac systems by providing phone-based consulting support and education in graphics, audio, and video. Progent's consultants can provide help in a range of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects such as scanning or digitizing audio/video or configuring an audio/video production studio.

    Online Network Monitoring Support
    Progent offers businesses in Richmond Virginia online network monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so your IT support is proactive and automated. By detecting emerging problems before they expand into crashes, remote monitoring can ward off stressful and expensive service breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems based on a variety of OS platforms.

How Your Richmond Virginia Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent.

Central Virginia Contact Information:
Progent offers consulting services and onsite technical support throughout central Virginia.

Onsite IT Consulting
Progent locations in Central Virginia

City Address Phone Link
Richmond Broad Street Office Center, 2920 West Broad Street
Richmond, VA 23230
(804) 806-2100 Richmond Network Support Services




An index of content::

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    Progent can provide small and medium-size organizations supplemental or fully outsourced Help Desk services for offsite workers.

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    Progent's certified ISA Server consultants have extensive experience with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security installations for information systems with many offices, mobile workers, and line-of-business eCommerce applications. Progent's ISA Firewall consultants can assist your company in designing and implementing a configuration of ISA 2000 Server or ISA Server 2004 that supports your network security requirements without overly limiting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any later versions of Internet Security and Acceleration Server.

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    Windows 2012 R2 Clustering Support and Help

    Progent's certified failover clustering experts can assist companies of all sizes to assess the benefits of utilizing Microsoft Windows Server 2012 clustering technology to build an advanced high-availability/disaster recovery solution, help you to plan and deploy a Windows Server 2012 environment, provide online and on-premises consulting expertise and engineering support for failover clusters composed of physical servers or virtual ones, and show you how to automate the management of clustered servers.

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    Progent's pricing policy is to charge for remote service and in-person visits by the minute. Consequently, you are billed just for delivered support. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for support services delivered during normal business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity avoids large bills for fast fixes so you will not be forced to permit simple problems to stay unaddressed.

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    System Center 2016 provides major improvements for managing hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; unified management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting staff offers world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

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    Small to mid-sized companies can now get all the advantages of System Center Operations Manager 2007 and also have quick access to Progentís Microsoft Premier IT support experts. With Progent's affordably priced IT support programs, small and midsize organizations can choose a basic Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to offer small business information systems enterprise-class availability, protection, and performance.

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    Progent has more than 10 years of background integrating, maintaining and troubleshooting the core components included with Microsoft System Center and can help you to plan, deploy, support, and fix your System Center solution to optimize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-connected fabric. Progent can help your organization to migrate to the latest version of Microsoft System Center from an earlier one or from a third-party datacenter management platform to deliver the benefits of best-in-class deployment, automation, security and compliance, plus datacenter and application availability and performance monitoring.

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    Cisco's wireless IP phones are hardened Wi-Fi handsets intended for professionals who are mobile within office, hospitality, retail or other venues where IT management requires user endpoints that offer more administrative control, security and durability than is achievable with the Bring-Your-Own-Device style of workplace communications. Creating solutions with Cisco's wireless VoIP phones usually demands that IT teams set up and optimize numerous key pieces of your wireless environment including access points, routers and switches, wireless LAN controllers, and management tools. Progent's Cisco-certified experts offer remote and onsite support to help you create and administer a Cisco wireless VoIP phone solution by providing services that can range from debugging the configuration of a wireless IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of a campus.

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    Progent is a pioneer in cost-effectively delivering enterprise-class IT help to small businesses. Progent's achievement in handling the network support needs of the historically underserviced small company market is the combined outcome of major technical and process innovations that have removed much of the traditional expenses out of managing network support, injected unmatched technical expertise into the IT service system, and dramatically streamlined the repair process.

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