For small companies in Richmond or anywhere in the state of Virginia, Progent provides help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for complex connectivity issues, plus the assistance of CISSP-certified security engineers to help with advanced security design and disaster recovery planning.
Progent's online support engineers offer excellent value due to the fact that they are equipped with the real-world experience and the advanced tools to solve most information system issues rapidly. This reduces direct costs because service calls take up fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your location. Your company benefits even more with indirect expenses by minimizing or avoiding system downtime and related losses due to business discontinuity, upset clients, unproductive workers, and distracted executives.
Progent's billing model for online help is designed to maximize the impact of your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are charged only for the services that you actually get. Unlike typical remote support firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing eliminate situations where quick solutions somehow end up as major invoices. Progent's skill at disposing of problems quickly translates into your business conserving cash.
Progent's Remote Service Tools
Over time, Progent has fine tuned an arsenal of customized tools and field-tested processes that promote the highest level of effectiveness for online engineering help and repair for small and midsize business information systems. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your environment remotely without compromising system security.
Progent's advanced customer support reporting application includes comprehensive records describing the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of support delivered to every customer by every consultant. This database of anomalies and fixes is structured as a conveniently exploitable support database that enables Progent's online technical engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft make available other massive technical support databases and permit priority access to manufacturers' internal product engineers so Progent's online consulting experts are able to determine optimal resolutions promptly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Richmond or anywhere in Virginia or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, visit Immediate Urgent Support.
Phone-based Technical Support Services Offered Progent
Progent's remote support professionals possess certified skills in an extensive array of disciplines. This breadth of IT skills enables Progent's consultants to address almost any emergency likely to take place in a small company information system. Certifications awarded to Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To support clients with multi-OS environments, Progent also offers the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote services provided by Progent to small businesses in Richmond and throughout the state of Virginia include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide range of information technology such as system architecture, messaging solutions, system and process security, UNIX/Linux and Windows integration, VMware products for server hardware economization and simplified administration, and migration from legacy applications to current Windows or Linux-based solutions. Progent's group-based approach to resolving network problems promotes quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance for troubleshooting anomalies within UNIX/Linux networks powered by leading versions of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking professionals, and indicates a consultant's network technology skills at the expert level. Cisco CCIEs know how to deal with the most difficult challenges associated with network infrastructure design, deployment, maintenance, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs provide excellent cost-effectiveness since their broad expertise enables them to solve even the most difficult problems rapidly. In many cases, less seasoned service providers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting firms make CCIEs available to help small and medium sized companies. Progent offers fast phone access to a CCIE so your company can receive urgent help for complex network problems that are impacting business efficiency but are beyond the comfort zone of your regular computer support resources. Progent's Cisco CCIE consultants can communicate with your computer system via state-of-the-art remote troubleshooting technology in order to provide efficient, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's market leading family of connectivity appliances such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as VPN solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote service engineers offer network problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can help you with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2013 application development,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of remote PC desktop support services including Windows 7 migration, preparing for to 64-bit workstation software, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISSP and ISSAP security engineers can provide a variety of security services that can enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help you to clean up quickly following a damaging breach. Security consulting services offered by Progent cover comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; installing firewalls; building safe techniques for remote and mobile connectivity; guarding your messaging infrastructure against spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support to help companies of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine local resources along with cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent offers the skills of world-class remote consulting professionals for special projects that small companies frequently need. Billing rates for ongoing consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important areas of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Richmond Business Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk support alternatives for small businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing support services are ideal for small businesses who lack the money or time to assemble and manage an internal Call Center but who want fast access to a dependable Call Center with proficient phone assistance plus the technical depth to escalate complex problems to high-level engineers.
Progentís Virtual Call Center is designed for bigger companies and operates as a transparent extension of your established Helpdesk team. Progent's Virtual Help Desk Call Center can serve as an escalation alternative to handle the most difficult network issues, or be available in those circumstances when your ordinary service providers are too busy.
Progent's Call Center consulting expertise can aid you in creating an effective new Call Center or enhancing your established one, evaluating or modifying Call Center software to meet the special requirements of your company, or adding temporary online personnel to work with your internal Call Center team to handle unusually busy events like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk staff of veteran network experts offers your computer users in Richmond or anywhere in the state of Virginia immediate assistance from a reliable support resource with extensive background providing phone support and online repair service for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center recognition as a significant driver of business success, and Progent's aim is to resolve rather than merely annotate IT issues.
Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Team provides phone-based professional engineering support and training in key application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for Microsoft applications including CRM, MS Project, Word, and MS Excel. To read more information concerning Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac consultants can support the artistic facets of Apple Mac computing by delivering remote help services and training in graphics, audio, and video. Progent's support professionals can provide assistance in a large selection of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific jobs like scanning or digitizing audio/video or establishing an audio/video post production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Richmond, or anywhere in the state of Virginia, online network and server monitoring services based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent to accommodate your environment so that your network support is proactive and automated. By anticipating looming problems before they evolve into full-scale emergencies, system monitoring can ward off inconvenient and costly information system crises. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems powered by a combination of operating systems.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.