For small companies located in Richmond Virginia, Progent provides support for information systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-certified security engineers to handle high-level security design and business continuity planning.
Progent's online support services offer excellent value due to the fact that they are equipped with the real-world background and the advanced technology to solve most network problems rapidly. This lowers direct expenses since solutions take up fewer billable minutes. Online help also eliminates the cost of sending a consultant to your location. Your company saves additionally with incidental costs by reducing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing model for remote help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe only for the support that you actually get. Unlike typical remote service firms, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing do away with scenarios where speedy. minor solutions somehow turn into substantial invoices. Progent's skill at handling problems quickly translates into your business spending less money.
Progent's Online Service Technologies
Through years of experience, Progent has refined an array of customized technologies and field-proven methodologies that promote the highest level of effectiveness for remote help and repair for small business information networks. Progent offers protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology permits the experts of Progent's Technical Response Center to access your company's environment without breaching corporate security.
Progent's proprietary service reporting application includes comprehensive documentation describing all service that Progent's clients have been provided. Progent's team consultants have the benefit of the records of services delivered to every client by any consultant. This database of trouble tickets and fixes is structured as an easily searchable internal database that allows Progent's online technical experts to share their experiences company-wide to make sure that the quality of Progent's support improves over time. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft permit access to other extensive technical support knowledge bases and allow priority access to manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to determine optimal solutions promptly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Richmond Virginia or to find out additional information about Progent's phone support options, call Progent at
Phone-based Support Services Available from Progent
Progent's phone-based technical support engineers possess credentials in a comprehensive set of disciplines. This breadth of IT skills permits Progent's consultants to address almost any problem likely to occur in a small or midsize business information system. Certificates awarded to Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To provide assistance to clients with mixed-platform environments, Progent also offers the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support available from Progent to companies in Richmond include:
Progent's UNIX/Linux support engineers can provide urgent online help for troubleshooting anomalies within UNIX/Linux systems based on leading variants of UNIX such as:
Progent also can deliver a full range of online PC desktop support such as Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
Progent’s Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in creating an effective new Help Desk Call Center or improving your existing one, selecting or customizing Call Center software to address the unique demands of your company, or adding temporary phone support personnel to supplement your existing Help Desk team during unusually busy scenarios such as software migrations, major upgrades, or installing brand new applications.
Progent's Call Center staff of experienced information technology experts offers your workers in Richmond Virginia rapid contact with an efficient technical support group with years of background delivering phone support and remote diagnostics for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center perception as a significant driver of company efficiency, and Progent's intent is to resolve rather than simply report network issues.
Progent's Apple Mac consultants can nurture the creative elements of Macintosh environments by providing remote help support and training in graphics, audio, and video. Progent's support professionals can provide expertise in a large selection of Macintosh applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common jobs such as capturing or digitizing audio/video or building an audio/video production studio.
Online Network and Server Monitoring Support
Progent can provide businesses in Richmond Virginia remote network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so your network maintenance is proactive and automated. By exposing possible problems before they evolve into downtime, automated monitoring can minimize inconvenient and costly service failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments powered by a variety of platforms.
Central Virginia Contact Information:
Progent offers consulting services and onsite technical support throughout central Virginia.
City | Address | Phone | Link |
Richmond | Broad Street Office Center, 2920 West Broad Street Richmond, VA 23230 United States |
(804) 806-2100 | Richmond Network Support Services |