For small and midsize businesses located in Richmond or anywhere in the state of Virginia, Progent offers technical support for information systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows technology. Progent has provided online support to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, plus the services of CISSP-accredited security consultants to help with high-level security design and business continuity preparedness.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve the majority of network issues quickly. This reduces direct expenses because solutions take up a smaller number of billable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company saves additionally in incidental costs by reducing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing model for online help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike typical online support organizations, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where quick fixes somehow end up as major invoices. Progent's skill at disposing of problems efficiently translates into your company spending less cash.
Progent's Remote Technical Support Tools
Over time, Progent has fine tuned an array of optimized technologies and proven processes which ensure the highest degree of effectiveness for online help and troubleshooting for small and midsize business information networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access permits the experts of Progent's online support team to communicate with your network remotely without breaching network security.
Progent's proprietary technical support database application maintains thorough records for the support that Progent's clients have received. Progent's team engineers have the benefit of the history of assistance delivered to every client by every Progent consultant. This database of trouble tickets and responses is structured as a readily retrievable internal knowledge base that allows Progent's remote support experts to share their experiences with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and close associations with important technology companies including Cisco and Microsoft permit access to other extensive technical databases and permit priority access to vendors' internal product engineers with the result that Progent's remote service specialists are able to come up with optimal resolutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote services in Richmond or anywhere in Virginia or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, go to Immediate Urgent Support.
Online Network Support Services Offered Progent
Progent's remote network support engineers have advanced credentials in an extensive set of products and technologies. This wide range of IT skills enables Progent's engineers to tackle almost any emergency that may occur in a small business network. Credentials earned by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.
To support businesses with multi-operating system networks, Progent also provides the skills of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online support provided by Progent to companies in Richmond and throughout the state of Virginia include:
Additional Consulting Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a broad range of information technology such as system architecture, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware consolidation and simplified management, and migration from legacy applications to the latest Microsoft Windows or Linux-powered solutions. Progent's team-based approach to resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent online assistance for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network engineers, and certifies an individual's networking knowledge at the master level. Cisco qualified CCIEs know how to handle the most stubborn issues surrounding network infrastructure design, installation, management, protection, and problem solving. CCIEs operate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network administration tools and developing workarounds or identifying software patches. Cisco CCIEs provide excellent cost-effectiveness since their depth of experience allows them to find solutions for even the most complex problems rapidly. In typical cases, less seasoned service providers can wrestle for many hours or even days with identical tasks that a CCIE can resolve in a few minutes.
Few consulting organizations make CCIEs accessible to assist small and mid-size companies. Progent offers quick phone access to a Cisco-qualified CCIE so you can get immediate assistance for serious network problems that are lowering worker productivity but are not within the scope of your ordinary IT service personnel. Progent's Cisco CCIE engineers can tie into your computer system by means of advanced on-line troubleshooting technology to perform quick, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading selection of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online service professionals can deliver computer repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help your company with a broad range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of remote PC desktop support and troubleshooting services including Windows 7 integration, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's accredited CISSP and ISSAP network security engineers offer a range of system protection services that can enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist you to clean up rapidly after a serious breach. Security consulting services available from Progent include: comprehensive network security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; building secure techniques for remote and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting support to help businesses of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that utilize local IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent offers the services of world-class online consulting professionals for contract IT projects that small businesses often need. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special areas of computer technology enables clients to execute major projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Richmond Business Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center programs for small organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk support services are designed for smaller companies who don't have the resources to assemble and manage an in-house Help Desk Call Center but who require quick access to an efficient Help Desk Call Center with proficient phone support as well as the in-depth expertise to escalate complex problems to high-level consultants.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center consulting expertise can support you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, selecting or modifying Help Desk Call Center software to handle the special requirements of your business, or providing temporary phone support staff to supplement your internal Help Desk team to deal with unusually busy events such as software transitions, mass upgrades, or installing new business software.
Progent's Call Center team of seasoned network experts provides your customers in Richmond or anywhere in the state of Virginia quick access to an effective technical support group with substantial background providing phone help and online repair service for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a significant enabler of business productivity, and Progent's intent is to solve and not merely report IT issues.
Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff offers remote professional engineering expertise and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and education for popular Microsoft applications such as CRM, Project, MS Office Word, and Excel. To find out more information concerning Progent's consulting, customization, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac consultants can promote the imaginative components of Apple Mac environments by delivering remote consulting services and training in graphics, sound, and video. Progent's support professionals can provide help in a large selection of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special jobs like scanning or digitizing audio/video or configuring an audio/video post production lab.
Remote Network Monitoring Services
Progent offers businesses in Richmond, or anywhere in the state of Virginia, online network and server monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so your network maintenance is proactive rather than reactive. By detecting possible problems before they expand into crashes, proactive monitoring can ward off inconvenient and expensive network breakdowns. Progent can also use network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks that support a mix of OS platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent.