For small and midsize companies located in Richmond or anywhere in Virginia, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISSP-accredited security engineers to help with advanced security architecture and business continuity preparedness.
Progent's online technical support engineers represent exceptional value due to the fact that they have the real-world experience and the sophisticated tools to resolve the majority of network problems quickly. Efficient support lowers direct expenses because solutions accumulate a smaller number of chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your organization saves even more with incidental expenses by reducing or avoiding network downtime and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's pricing model for remote help is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged only for the services that you actually get. Unlike typical online support organizations, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and clean model for pricing prevent scenarios where quick fixes somehow turn into substantial tabs. Progent's skill at solving technical issues efficiently results in your company conserving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has developed an arsenal of optimized tools and proven methodologies that allow the maximum degree of efficiency for online consulting and repair for small company information networks. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to link to your company's network remotely without compromising system security.
Progent's powerful service database system includes comprehensive records describing the service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of all help rendered to every client by any Progent engineer. This database of anomalies and fixes is structured as a conveniently exploitable support database that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft permit access to other massive technical databases and permit priority response from vendors' in-house engineering staff so Progent's online consulting experts are able to arrive at optimal solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Richmond or anywhere in Virginia or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.
Online Network Support Services Offered Progent
Progent's phone-based network support engineers offer credentials in an extensive array of disciplines. This breadth of capability enables Progent's engineers to tackle practically any problem that may crop up in a small company network. Certificates awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support businesses with mixed-platform environments, Progent also offers the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Phone-based support Offered by Progent to companies in Richmond and throughout the state of Virginia include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a broad spectrum of computer technology such as system infrastructure, email systems, network and process security, UNIX and Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and migration from older systems to the latest Microsoft Windows or Linux solutions. Progent's team-based approach to solving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer urgent remote help for troubleshooting anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network consultants, and validates a consultant's network technology skills at the master level. Cisco CCIEs know how to resolve even the most intractable problems encountered in network planning, deployment, administration, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS network administration tools and developing alternate approaches or identifying program updates. CCIEs provide excellent cost-effectiveness because their broad expertise enables them to fix even the most difficult problems quickly. In many cases, less experienced service providers can struggle for hours or days with the same problems that a CCIE can dispose of in minutes.
Few support firms make Cisco CCIEs available to support small and mid-size businesses. Progent offers fast phone contact with a CCIE so you can get urgent help for serious network problems that are impacting worker efficiency but are not within the scope of your local computer service providers. Progent's Cisco CCIE engineers can interface to your environment using the latest remote troubleshooting tools in order to provide quick, safe, and affordable analysis and remediation.
Progent's CCIEs can provide consulting for the entire range of Cisco's top-selling family of networking products such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Certified Windows Support
Progent's Microsoft-expert remote service experts can deliver computer system troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help you with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint 2019 design and configuration,
Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of online PC desktop support services such as Windows 7 migration help, moving to 64-bit desktop applications, configuring Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's accredited CISSP and ISSAP network security engineers can provide a variety of system protection solutions that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your business to recover rapidly following a damaging penetration. Security support services available from Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm assaults; configuring firewalls; building secure mechanisms for off-site and mobile communication; guarding your messaging system from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support to help businesses of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the services of world-class remote consulting professionals for special projects that small businesses frequently need. Progent's charges for ongoing consulting projects are set based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology allows customers to execute major projects economically and on time. Progent's special online consulting services include:
How Your Richmond Business Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk service offerings for small and midsize companies with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Call Center services are ideal for small organizations who lack the budget to create an internal Call Center but who need fast access to an efficient Help Desk with professional phone support plus the available expertise to escalate complex tasks to high-level consultants.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the leading PSA platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Help Desk Call Center or revamping your existing one, identifying or customizing Help Desk Call Center application software to handle the unique demands of your company, or adding temporary online personnel to reinforce your in-house Help Desk Call Center team to deal with unusually busy scenarios such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Call Center staff of experienced information technology consultants provides your clients in Richmond or anywhere in the state of Virginia rapid access to a large network service resource with substantial experience delivering phone support and online repair service for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center recognition as a solid enabler of business efficiency, and Progent's target is to solve instead of just track IT problems.
Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group offers phone-based and in-depth consulting support and education in specific application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, custom development, and education for popular Microsoft applications such as Microsoft CRM, MS Project, MS Word, and MS Office Excel. To learn additional information concerning Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can support the creative facets of Mac computing by offering remote consulting support and training in imaging, sound, and motion video. Progent's support professionals offer help in a large selection of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific procedures such as scanning or digitizing audio or video or configuring an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers businesses in Richmond, or anywhere in the state of Virginia, remote network and server monitoring services powered by Microsoft Operations Manager network monitoring, customized by Progent for your business so your IT support is proactive rather than reactive. By exposing looming problems before they grow into crashes, proactive monitoring can head off disruptive and expensive service crises. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments based on multiple OS platforms.
To get in touch with Progent about urgent remote support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.