For small and midsize companies located in Richmond or anywhere in Virginia, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's client testimonials). Progent also offers the consultation CCIE-qualified engineers for complex connectivity problems, plus the services of CISSP-certified security consultants to help with high-level security architecture and business continuity preparedness.
Progent's online technical support services offer excellent leverage due to the fact that they have the practical background and the sophisticated tools to resolve most network problems quickly. This lowers direct expenses because solutions require a smaller number of billable minutes. Online help also avoids the cost of sending an engineer to your location. Your company benefits additionally with indirect costs by minimizing or eliminating system outages and associated costs due to business discontinuity, upset clients, idle employees, and de-focused management.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are charged just for the support that you receive. In contrast to typical online service organizations, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent scenarios where fast solutions somehow turn into substantial invoices. Progent's penchant for solving technical issues efficiently translates into your business spending less money.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined a collection of optimized technologies and field-proven processes that promote the maximum degree of effectiveness for remote consulting and repair for small and midsize company information systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology allows the experts of Progent's Technical Response Center to communicate with your network remotely without compromising system security.
Progent's highly evolved customer support reporting application maintains detailed histories of all service that Progent's clients have received. Progent's team service personnel have access to the records of services provided to every client by every consultant. This database of anomalies and fixes is structured as a quickly retrievable proprietary knowledge base that enables Progent's online support professionals to communicate their experiences company-wide to ensure that the quality of Progent's technical support grows daily. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft make available other vast technical support knowledge bases and permit fast access to vendors' in-house product engineers so Progent's remote consulting specialists are able to come up with the best solutions quickly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Richmond or anywhere in Virginia or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT help, go to Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's online technical service experts offer advanced credentials in a comprehensive set of disciplines. This breadth of capability enables Progent's engineers to manage practically any crisis that may occur in a small or midsize business network. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To support businesses with mixed-OS environments, Progent also offers the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote support services provided by Progent to companies in Richmond and anywhere in the state of Virginia include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services cover a wide array of information technology including network architecture, messaging systems, system and process security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware economization and simplified management, and migration from older applications to the latest Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical problems promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure engineers, and validates a person's network technology knowledge at the master level. Cisco CCIEs can deal with even the most complex issues encountered in network design, integration, management, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS network administration utilities and developing workarounds or identifying program patches. CCIEs represent an exceptional cost-effectiveness because their broad experience permits them to find solutions for even the most intractable problems quickly. In common instances, less experienced service providers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few support firms make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers quick telephone access to a Cisco CCIE so your company can receive timely help for complex network issues that are lowering business efficiency but are outside the experience of your local network service resources. Progent's Cisco-qualified CCIE support experts can connect to your computer system via state-of-the-art remote troubleshooting tools in order to provide fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide consulting for all of Cisco's popular selection of connectivity devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as VPN solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-qualified online service professionals can deliver computer system repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist your company with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2013 development,
Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full array of online PC desktop support and troubleshooting services such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISSP and ISSAP network security engineers can provide a range of security services to strengthen the protection of your UNIX, Linux, Solaris, Mac or Windows network against attacks or help you to recuperate quickly following a serious breach. Security support services offered by Progent include: thorough security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; configuring firewalls; designing safe techniques for remote and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that utilize physical IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract projects that small companies frequently request. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Richmond Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center programs for small organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing services are a convenient solution for smaller organizations who lack the budget to create an in-house Help Desk but who want quick access to a dependable Help Desk with proficient telephone assistance plus the technical depth to escalate complex problems to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a transparent supplement to your established Helpdesk resources. Progent's Virtual Call Center can operate as an escalation alternative for complex network problems, or be ready in those situations when your other support engineers are swamped.
Progent's Help Desk consulting expertise can aid you in creating an efficient new Call Center or enhancing your existing one, identifying or modifying Call Center software to handle the particular demands of your business, or providing temporary online personnel to work with your in-house Help Desk Call Center team during high-demand situations like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk team of experienced information technology experts gives your customers in Richmond or anywhere in the state of Virginia quick access to a large network service resource with extensive experience delivering phone support and remote repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk perception as a major contributor to business performance, and Progent's target is to fix and not simply report IT issues.
Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting staff provides online and in-depth consulting support and training in special application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. To find out more concerning Progent's expertise, customization, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac experts can promote the artistic facets of Mac computing by providing phone-based help services and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a range of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common procedures such as scanning or digitizing audio or video or putting together an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Richmond, or anywhere in the state of Virginia, remote computer system monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so your IT support is proactive rather than reactive. By uncovering looming issues before they cause downtime, remote monitoring can ward off inconvenient and expensive information system failures. Progent can also deploy system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or networks powered by a combination of OS platforms.
To get in touch with Progent about emergency remote help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent.