Fast and Affordable Online Support for Richmond Virginia Computer Systems
For organizations in Richmond Virginia, Progent provides remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security design and diagnostic jobs.
Progent's remote support experts provide excellent value because they possess the real-world background and have access to the sophisticated tools needed to solve most network problems quickly. Efficient support reduces immediate costs because service calls require fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company benefits additionally in incidental expenses by reducing or eliminating network downtime and associated losses due to business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced online consulting expertise is particularly important in environments that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's pricing model for remote support is designed to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are billed just for the services that you actually get. Unlike typical remote support organizations, Progent imposes no service activation fee or minimum fees. Progent's one-minute granularity and clean policy for pricing avoid situations where quick solutions somehow turn into large tabs. Progent's penchant for disposing of technical issues quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized tools and field-tested methodologies that permit the highest level of efficiency for online help and troubleshooting for computer systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's online support team to communicate with your company's system without violating system security.
Progent's advanced technical support database application stores thorough records for all service that Progent's customers have received. Progent's team engineers have access to the details of services rendered to each Progent client by every Progent consultant. This history of issues and responses is stored as a quickly exploitable internal knowledge base that permits Progent's online support experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of certifications and working associations with major industry leaders such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit priority response from manufacturers' in-house engineering staff so Progent's remote service specialists can arrive at the best solutions quickly.
Online services offered by Progent to companies in Richmond Virginia include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online support professionals can provide computer system problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help your company with a wide variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration consulting, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop support services to assist you business to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services include offering Windows 10 migration help as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the top recognition for network infrastructure consultants, and validates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most stubborn challenges encountered in network infrastructure planning, deployment, administration, compliance, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating software updates. CCIEs provide exceptional cost-effectiveness because their depth of experience permits them to fix problems quickly. In common cases, less qualified consultants can struggle for hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your computer system using the latest remote support technology to provide quick, safe, and economical analysis and repair.
Central Virginia Contact Information:
Progent offers consulting services and onsite technical support throughout central Virginia.
Progent locations in Central Virginia
Progent's CCIEs can provide expertise in the entire range of Cisco's market leading family of infrastructure appliances by delivering services that include:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's accredited CISM and CISSP cybersecurity consultants can provide a range of system protection solutions that can enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to recuperate quickly following a damaging penetration. Security support services available from Progent cover thorough network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from malicious assaults; setting up firewalls; establishing safe architectures for remote and mobile communication; securing your messaging system against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting services to help businesses of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for recovering services rapidly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online support services to address a broad array of computer technologies such as system infrastructure, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server economization and simplified management in environments that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux solutions. Progent's group-oriented methodology for solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support costs.
Important Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's top enterprises. The ProSight line of outsourced network management services addresses all critical areas of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, optimize and debug their networking appliances like switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so that any looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is intended to assess your company's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special information technology projects. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special areas of information technology allows customers to execute critical initiatives within budget and on time. Progent's special remote engineering services include:
How Your Richmond Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center staff of experienced information technology consultants gives your workers in Richmond Virginia instant communication with a large technical support resource with extensive background delivering telephone-based support and remote repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center recognition as a major driver of business success, and Progent's intent is to solve instead of just annotate network issues.
- Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting staff provides online advanced engineering expertise and education in key business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for popular Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Richmond Virginia online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM for your environment so that your computer support is proactive rather than reactive. By uncovering potential trouble spots before they result in network outages, system monitoring can minimize disruptive and costly service breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or environments that incorporate a mix of operating systems.
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Richmond Virginia, Progent's online network support engineers can provide professional and affordable IT help whenever your business needs it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to solve computer problems quickly while eliminating the expense and lost productivity associated with on-premises service visits.
Even if your Richmond organization deals with a local freelance support technician or employs an in-house organization that can deal with typical computer problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the time or the experience to solve sudden network emergencies or especially complex integration projects.
Features of Progent's Remote Network Support for Richmond Virginia
Progent's phone help, Internet-based repair, network security expertise, and system administration services give businesses in Richmond Virginia unparalleled leverage for your IT budget. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk support and system management, Progent's professionals can deliver your office enterprise-level IT support while allowing you to eliminate the expense and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help program include:
- Immediate Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Richmond Virginia and is also ideal for networks in more remote areas that lack consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a wide array of Microsoft support utilities, service information, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent provides remote help on a by-the-minute billing plan, so you are billed only for the support you receive. Progent has no minimum charge for phone help and requires no ongoing subscription fee for services delivered during regular business hours. This saves you from facing big invoices for quick repairs.
- Access to Cisco Network Design Specialists
Progent's certified experts for Cisco offers the services of authorized specialists who have experience in planning, deploying, and supporting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Experts Group
Progent's basic consulting offerings include system integration, Microsoft Exchange consulting, corporate security design, and Help Desk Co-management services. Progent's Application Experts group offers world-class consulting expertise for critical business applications. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP Support and Programming
MS Project Expertise
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and SQL Server 2014 Software Programming and Debugging
Oracle Database Administration and Application Development
MySQL Project Management and Software Programming
Amazon MWS Software Design and Programming
By providing a convenient one-stop resource for IT generalists and specialists, Progent is able to tailor timely, affordable, and thorough IT solutions that meet the special requirements of your company.
- Advanced Remote Access Software
Protected online connectivity permits Progent's support experts to see exactly what your users see. This makes it easier to produce fast solutions to issues that might otherwise demand an expensive onsite service call. Sophisticated remote connectivity software and experienced technicians together enable Progent to repair most IT problems rapidly and economically. Progent is a pioneer in online support and remote network monitoring.
- Compatibility with Popular VPN Gateways
Progent supports secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24-hour Service for High Network Uptime
For offices with mission-critical applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained companies whose clients need immediate access to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical expertise, refined remote support software, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Start Getting Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Server Platforms
Progent offers world-class support for Microsoftís popular server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 R2 upgrades, Windows 2003 Server maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises help by the minute. As a result, you owe only for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services provided during normal business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be forced to permit less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Companies who utilize trusted freelance consultants or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, protected, and efficient.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they cause lost productivity, system monitoring can keep your IT network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.