Fast and Affordable Remote Support for Richmond Computer Systems
Urgent Phone Help for Richmond NetworksFor companies located in Richmond or anywhere in the state of Virginia, Progent offers remote help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the services of CISSP-certified security experts to handle high-level security architecture and diagnostic issues.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the real-world background and are equipped with the sophisticated tools required to resolve most network issues quickly. Efficient support lowers direct costs since service calls use up minimal chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization saves additionally with incidental expenses by minimizing or avoiding network downtime and associated losses resulting from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote consulting expertise is especially important for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for remote help is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you are charged only for the support that you actually get. Unlike typical remote support organizations, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for billing eliminate situations where speedy. minor solutions somehow turn into big invoices. Progent's skill at handling problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized tools and field-proven methodologies which permit the maximum level of effectiveness for online help and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's remote service group to access your environment without compromising corporate security.

Progent's sophisticated service reporting system maintains extensive histories for the support that Progent's customers have been provided. Progent's team consultants have the benefit of the records of services delivered to each customer by every Progent consultant. This archive of issues and solutions is organized as an easily accessible support knowledge base that enables Progent's remote technical experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close associations with important industry leaders including Cisco and Microsoft open up other vast technical databases and permit priority response from vendors' in-house support staff so Progent's remote consulting experts can arrive at the best solutions in the least time.

Remote services provided by Progent to businesses in Richmond and throughout the state of Virginia include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. Progent's ProSight series of outsourced network management services covers all critical areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide centralized control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, enhance and debug their networking hardware like routers, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your Progent consultant so that any looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important fields of information technology enables customers to execute critical projects economically and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk support programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing support services are intended for organizations who don't have the money or time to support an internal Help Desk but who require fast access to an efficient Call Center with proficient phone support plus the expertise to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or revamping your existing one, evaluating or enhancing Help Desk application software to handle the special demands of your company, or providing occasional online staff to supplement your in-house Help Desk Call Center resources to handle demanding scenarios such as software migrations, major updates, or installing brand new applications.

    Progent's Help Desk staff of seasoned network professionals provides your workers in Richmond or anywhere in the state of Virginia rapid communication with an efficient technical support resource with substantial background delivering phone consulting and remote repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a major contributor to business efficiency, and Progent's aim is to solve and not simply track network issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team offers online and in-depth consulting expertise and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for Microsoft applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's consulting, customization, and education offerings, see Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Richmond, or anywhere in the state of Virginia, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your environment so your network support is proactive rather than reactive. By exposing looming issues before they grow into crashes, proactive monitoring can head off disruptive and costly network breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems that support a variety of platforms.
How Your Richmond Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Richmond or anywhere in the state of Virginia, Progent's phone-based network support engineers are ready to provide professional and affordable IT help the moment your company requires it. More than 15 years of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online access technology to repair computer problems rapidly while eliminating the expense and lost time associated with on-site support visits.

Even if your Richmond business deals with a local independent consultant or maintains an in-house IT staff that can handle typical computer issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the time or the expertise to address unexpected network emergencies or particularly complex integration projects.

Features of Progent's Remote Computer Services for Richmond
Progent's online support, remote repair, network security expertise, and system administration services give offices in Richmond or anywhere in the state of Virginia the greatest leverage for your support budget. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk Call Center support and network management, Progent's professionals can provide your business enterprise-level IT support while allowing you to avoid the cost and administration overhead of running a large internal IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT expertise, fine tuned remote support software, and understanding of corporate IT enable offices to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional background, at the forefront of IT support, performing a broad variety of IT tasks for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This ensures that you get not only world-class IT skills, but also a consultant with field-tested methods for applying computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person visits by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for services provided during normal working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you won't be tempted to allow simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has little competition. Companies who utilize familiar freelance service providers or who maintain internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your IT network from painful and costly service losses.
How Does My Business Begin Receiving Online Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.