Fast and Affordable Remote Support for Richmond Computer Systems
For companies located in Richmond or anywhere in the state of Virginia, Progent offers remote help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the services of CISSP-certified security experts to handle high-level security architecture and diagnostic issues.
Progent's remote support engineers offer exceptional leverage due to the fact that they possess the real-world background and are equipped with the sophisticated tools required to resolve most network issues quickly. Efficient support lowers direct costs since service calls use up minimal chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization saves additionally with incidental expenses by minimizing or avoiding network downtime and associated losses resulting from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote consulting expertise is especially important for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.
Progent's billing policy for remote help is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you are charged only for the support that you actually get. Unlike typical remote support organizations, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for billing eliminate situations where speedy. minor solutions somehow turn into big invoices. Progent's skill at handling problems efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized tools and field-proven methodologies which permit the maximum level of effectiveness for online help and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's remote service group to access your environment without compromising corporate security.
Progent's sophisticated service reporting system maintains extensive histories for the support that Progent's customers have been provided. Progent's team consultants have the benefit of the records of services delivered to each customer by every Progent consultant. This archive of issues and solutions is organized as an easily accessible support knowledge base that enables Progent's remote technical experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close associations with important industry leaders including Cisco and Microsoft open up other vast technical databases and permit priority response from vendors' in-house support staff so Progent's remote consulting experts can arrive at the best solutions in the least time.
Remote services provided by Progent to businesses in Richmond and throughout the state of Virginia include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote support experts can deliver computer system troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server application development,
Skype for Business migration consulting, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop services to assist you company to deploy, integrate, repair, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure professionals, and certifies an individual's network technology skills at the master level. Cisco-qualified CCIEs can handle the most challenging problems associated with network infrastructure planning, integration, administration, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs represent an exceptional value because their depth of experience allows them to find solutions for problems quickly. In typical cases, less qualified service providers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system via state-of-the-art on-line troubleshooting technology to perform fast, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular family of networking products. Cisco technology consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Aironet APs engineering services, Cisco wireless controllers integration consulting, Cisco Security and VPN engineering services, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Qualified System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your company to recuperate quickly after a serious breach. Security solutions available from Progent cover thorough network security and compliance assessment utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm attacks; setting up firewalls; establishing secure mechanisms for remote and mobile communication; defending your email system from spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help companies of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that utilize on-premises resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent runbook for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote support services to address a broad range of computer technologies such as system architecture, messaging solutions, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified administration in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from legacy applications to MS Windows or Linux-powered solutions. Progent's group-based methodology for solving network issues promotes fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This expedites repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can offer emergency online help troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. Progent's ProSight series of outsourced network management services covers all critical areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide centralized control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, enhance and debug their networking hardware like routers, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your Progent consultant so that any looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important fields of information technology enables customers to execute critical projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Richmond Company Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Help Desk support programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing support services are intended for organizations who don't have the money or time to support an internal Help Desk but who require fast access to an efficient Call Center with proficient phone support plus the expertise to escalate the most challenging tasks to advanced engineers.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or revamping your existing one, evaluating or enhancing Help Desk application software to handle the special demands of your company, or providing occasional online staff to supplement your in-house Help Desk Call Center resources to handle demanding scenarios such as software migrations, major updates, or installing brand new applications.
Progent's Help Desk staff of seasoned network professionals provides your workers in Richmond or anywhere in the state of Virginia rapid communication with an efficient technical support resource with substantial background delivering phone consulting and remote repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a major contributor to business efficiency, and Progent's aim is to solve and not simply track network issues.
- Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team offers online and in-depth consulting expertise and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for Microsoft applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's consulting, customization, and education offerings, see Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver businesses in Richmond, or anywhere in the state of Virginia, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your environment so your network support is proactive rather than reactive. By exposing looming issues before they grow into crashes, proactive monitoring can head off disruptive and costly network breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems that support a variety of platforms.
To contact Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Richmond or anywhere in the state of Virginia, Progent's phone-based network support engineers are ready to provide professional and affordable IT help the moment your company requires it. More than 15 years of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online access technology to repair computer problems rapidly while eliminating the expense and lost time associated with on-site support visits.
Even if your Richmond business deals with a local independent consultant or maintains an in-house IT staff that can handle typical computer issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the time or the expertise to address unexpected network emergencies or particularly complex integration projects.
Features of Progent's Remote Computer Services for Richmond
Progent's online support, remote repair, network security expertise, and system administration services give offices in Richmond or anywhere in the state of Virginia the greatest leverage for your support budget. Whether you need one-time phone help and remote troubleshooting or full-time Help Desk Call Center support and network management, Progent's professionals can provide your business enterprise-level IT support while allowing you to avoid the cost and administration overhead of running a large internal IT organization. Highlights of Progent's online help program include:
- Fast Phone Contact with Microsoft Qualified Experts
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to companies in Richmond and is also ideal for customers in geographic regions of Virginia that have a limited supply of consultants with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a wide selection of Microsoft support tools, technical databases, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent offers remote help on a minute-by-minute billing plan, so you are charged only for the services you use. Progent has no minimum charge for phone help and requires no monthly subscription fee for support services provided during normal working hours. This keeps you from facing big bills for routine fixes.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco can provide help from on-staff specialists with skill in designing, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic support offerings include technology integration, Microsoft Exchange consulting, network security planning, and Help Desk outsourcing services. Progent's Experts group can provide in-depth consulting support in specific application areas. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Expertise
BI Reporting Consulting and Training
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle DBA Services and Application Development
MySQL Database Administration and Software Programming
Apple Mac Help
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient centralized resource for IT generalists and application experts, Progent is able to deliver timely, inexpensive, and thorough IT solutions that match the unique needs of your business.
- Sophisticated Remote Access Tools
Secure remote access allows Progent's support experts to see precisely what your customers see. This makes it easier to find quick fixes to issues that could otherwise demand an expensive personal visit. Cutting-edge online access software and expert engineers combine to allow Progent to resolve most network issues quickly and economically. Progent is an industry leader in online support and automated network monitoring.
- Support for Popular VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Service for High System Uptime
For companies with vital applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-constrained companies whose workers require instant recourse to a Help Desk service with effective telephone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT expertise, fine tuned remote support software, and understanding of corporate IT enable offices to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Online Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional background, at the forefront of IT support, performing a broad variety of IT tasks for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This ensures that you get not only world-class IT skills, but also a consultant with field-tested methods for applying computer knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person visits by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for services provided during normal working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you won't be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has little competition. Companies who utilize familiar freelance service providers or who maintain internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your IT network from painful and costly service losses.
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.