Fast Remote Support for Richmond Networks
Immediate Remote Consulting for Richmond SystemsFor companies located in Richmond or anywhere in Virginia, Progent provides online support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging networking problems, as well as the services of CISA and CISSP-certified security experts to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support experts provide exceptional leverage because they possess the real-world experience and are equipped with the advanced technology necessary to resolve the majority of network issues quickly. This lowers immediate costs because service calls require fewer billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your organization saves even more with incidental expenses by reducing or avoiding system outages and associated costs stemming from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's extensive remote technical support expertise is particularly helpful in environments that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you actually get. Unlike typical remote service organizations, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from situations where quick solutions manage to turn into substantial bills. Progent's penchant for dealing with technical issues quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized tools and proven processes which allow the maximum degree of efficiency for remote technical support and troubleshooting for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's remote service group to access your environment remotely without compromising system security.

Progent's advanced service reporting application keeps detailed histories of the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of services delivered to each client by any consultant. This archive of issues and responses is organized as a quickly exploitable proprietary knowledge base that enables Progent's remote technical professionals to share their experiences company-wide to ensure that the quality of Progent's technical support grows over time. Progent's extensive list of certifications and working associations with important vendors such as Cisco and Microsoft open up other massive support databases and allow quick response from manufacturers' internal engineering staff with the result that Progent's online service specialists are able to determine the most efficient resolutions quickly.

Online support provided by Progent to customers in Richmond and anywhere in the state of Virginia include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to provide web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and debug their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so all potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology allows clients to complete critical projects economically and on time. Progent's project-based remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk Call Center service options for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk consulting expertise can aid you in building an effective new Help Desk or enhancing your existing one, evaluating or enhancing Call Center software products to handle the particular requirements of your business, or adding occasional online staff to work with your internal Help Desk Call Center resources during demanding events like software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk team of experienced information technology consultants gives your computer users in Richmond or anywhere in the state of Virginia quick communication with a large technical support resource with extensive experience providing telephone-based consulting and online repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk recognition as a solid enabler of company success, and Progent's target is to fix instead of just record network problems.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides phone-based and in-depth engineering support and training in special business application areas such as ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting, programming, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, custom programming, and education services, see Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Richmond, or anywhere in the state of Virginia, remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so that your computer support is proactive rather than reactive. By spotting looming issues before they expand into crashes, automated monitoring can ward off inconvenient and expensive network failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks that incorporate multiple platforms.
How Your Richmond Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Richmond or throughout the state of Virginia, Progent's online computer support engineers can deliver effective and economical IT support whenever your organization has to have it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine remote access tools to repair network problems rapidly while avoiding the cost and lost productivity that comes with in-person support visits.

Even if your Richmond office has a regular freelance support technician or employs a full time organization that know how to deal with common network problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the availability or the experience to deal with sudden system emergencies or particularly complicated integration problems.

Advantages of Progent's Network Help for Organizations in Richmond
Progent's online support services enable your Richmond organization to enjoy the advantages of timely, enterprise-class IT support without the cost of managing an in-house IT organization. Your information system will acquire greater strategic worth by becoming more available, productive, and secure. Benefits to your company include:

  • Convenient virtual expansion of your local IT resources
    With most organizations in Richmond and throughout Virginia, nearby network service providers, whether made up of independent consultants or a full-time IT staff, can solve the majority of network problems. However, IT crises may spring up when local support personnel are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual service personnel. In these cases, Progent's on-call service specialists provide an easy, fast, and affordable way to supplement your local resources and to convey useful information to improve your ability to deal with downstream problems locally.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller offices commonly rely on individual freelance service providers. Although freelance consultants carry smaller overhead than larger service firms and can afford to charge marginally less, they are often overbooked, making it difficult to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the absence of backup personnel may require your company to wait for assistance during an IT crisis. As your network grows, network unavailability and problems with vital applications become more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a ready source of reserve support experts to make sure your IT system stays up and running.

  • Build a Solid Foundation for Smooth Expansion
    Companies typically start with an information architecture implemented on a shoestring budget. Without a scalable infrastructure, band-aid repairs can get piled on top of a shaky foundation. When a network grows, stability and scalability issues can hinder the productivity of the business. Such badly designed environments need careful assessment, smart strategic planning, and wide IT knowledge to evolve to a network infrastructure that can deliver the stable foundation to meet critical business requirements and ease future growth.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller companies require advice and technical education to negotiate an ever more complex array of product alternatives available for promoting business success and improving efficiency. Businesses do not need a computer consultant who is trying to earn a commission on a specific vendor's products. IT support and product selling can lead to a situation where the proposed solution is designed around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to match technical expertise with the real interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical background, fine tuned support software, and understanding of corporate IT enable offices to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.