Fast Remote Support for Richmond Information Networks
Immediate Remote Support for Richmond SystemsFor companies located in Richmond or anywhere in the state of Virginia, Progent provides online help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle challenging networking problems, plus the assistance of CISSP-accredited security experts to handle advanced security architecture and diagnostic issues.

Progent's online technical support experts offer excellent value due to the fact that they have the practical experience and have access to the advanced tools needed to solve most information system issues rapidly. Efficient support lowers immediate costs since solutions require fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your location. Your company benefits additionally in indirect expenses by reducing or eliminating system downtime and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support know-how is especially helpful in environments that depend on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing policy for online support is designed to leverage your network support investment. Progent charges by the minute for phone assistance, so you are billed just for the support that you actually get. In contrast to many remote support organizations, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and simple policy for billing save you from scenarios where fast repairs manage to end up as big tabs. Progent's penchant for handling problems quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of optimized tools and proven methodologies which ensure the maximum degree of effectiveness for remote engineering help and repair for information systems of all sizes. Progent offers safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's Technical Response Center to link to your system remotely without violating network security.

Progent's powerful customer support reporting system stores detailed documentation for the support that Progent's clients have received. Progent's team consultants have the benefit of the details of services provided to every Progent client by every consultant. This archive of trouble tickets and fixes is organized as an easily retrievable proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft make available other extensive technical databases and allow priority access to manufacturers' internal support staff so Progent's online service specialists are able to arrive at the most efficient resolutions promptly.

Remote support available from Progent to customers in Richmond and anywhere in the state of Virginia include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services covers all key areas of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver web-based control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The interview is designed to assess your company's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special IT projects. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows customers to execute critical projects economically and on time. Progent's special online consulting services include:

  • Call Center Services
    Progent's Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting support can aid you in building an effective new Help Desk Call Center or enhancing your established organization, identifying or modifying Call Center software to address the special requirements of your corporation, or adding occasional phone support personnel to reinforce your existing Help Desk Call Center group to handle demanding scenarios like software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your computer users in Richmond or anywhere in the state of Virginia quick assistance from a dependable technical support resource with years of background offering phone support and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center perception as a significant driver of company performance, and Progent's aim is to resolve and not merely record IT issues.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff offers phone-based advanced consulting support and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Richmond, or anywhere in the state of Virginia, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your environment so that your computer maintenance is proactive rather than reactive. By anticipating possible trouble spots before they cause downtime, proactive monitoring can avoid inconvenient and costly information system failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems that support a combination of operating systems.
How Your Richmond Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Richmond or anywhere in the state of Virginia, Progent's online computer support engineers are ready to deliver professional and cost-effective system help the instant your company requires it. More than a decade of delivering online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine remote access technology to fix network problems quickly while eliminating the expense and lost time that comes with on-site support calls.

Even if your Richmond office works with a local independent support technician or maintains an in-house IT staff that can deal with day-to-day network issues, Progentís Microsoft certified engineers can offer an easy and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to fix unexpected network crises or especially complicated integration projects.

Benefits of Progent's Network Help for Organizations in Richmond
Progent's remote network troubleshooting services allow your Richmond company to realize the advantages of on-call, enterprise-grade IT support without the cost of maintaining an in-house IT staff. Your network will acquire greater strategic value by being more available, productive, and protected. Benefits to your company include:

  • Seamless remote expansion of your on-site support resources
    For most organizations in Richmond or anywhere in Virginia, local computer service resources, whether represented by freelance consultants or an in-house maintenance staff, can resolve the majority of network issues. However, serious problems can spring up when your regular support personnel are too busy or absent, and some trouble may involve IT products that is beyond the scope of your local support people. In these instances, Progent's on-call service professionals give you a convenient, fast, and affordable way to augment your local resources and to transfer valuable knowledge to improve your capability to resolve downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller organizations often depend on individual freelance consultants. Although freelance consultants carry smaller overhead than larger consulting firms and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the absence of reserve help may require your business to go without help during an emergency. As your business grows, system unavailability and problems with vital software become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a ready source of reserve service experts to make sure your network stays available.

  • Create a Scalable Basis for Smooth Growth
    Companies often start with an information architecture implemented on a modest budget. Without a robust infrastructure, band-aid fixes can get thrown onto a shaky foundation. When a company grows, stability and scalability problems can hinder the productivity of the business. These poorly designed systems require proper analysis, smart strategic planning, and broad-based IT expertise to evolve to a network infrastructure that can offer the solid foundation to meet vital business demands and simplify future expansion.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller companies need advice and technical education to negotiate an ever more complex array of technology alternatives capable of accelerating business growth and enhancing efficiency. These companies hardly need a computer engineer who is motivated to earn a commission on a specific vendor's technology. Network consulting and product sales can result in a situation where the recommended solution is designed around a profitable product rather than the genuine needs of a business. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to match IT expertise with the best interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT knowledge, fine tuned support software, and familiarity with enterprise networking enable businesses to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

How Does My Business Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.