Fast Remote Technical Support for Richmond Networks
Fast Remote Consulting for Richmond NetworksFor businesses in Richmond or anywhere in the state of Virginia, Progent provides online support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security design and troubleshooting issues.

Progent's online support engineers provide exceptional value because they have the real-world experience and have access to the advanced technology required to resolve the majority of network issues quickly. This lowers immediate expenses since solutions require fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your company saves even more in indirect expenses by reducing or avoiding network downtime and associated costs due to business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote technical support know-how is particularly important for businesses that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's billing policy for online support is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you pay exclusively for the services that you receive. In contrast to typical remote service organizations, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and simple model for billing prevent scenarios where quick solutions somehow end up as major tabs. Progent's skill at disposing of problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized technologies and proven methodologies that promote the maximum degree of effectiveness for online technical support and repair for computer systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's remote service group to link to your company's computer system without compromising corporate security.

Progent's proven customer support reporting application maintains thorough documentation of all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of all help provided to every Progent client by every consultant. This database of problems and fixes is stored as a readily exploitable internal knowledge base that enables Progent's online support professionals to share their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft make available other massive technical support databases and permit priority response from vendors' in-house support staff so Progent's remote consulting specialists can determine optimal solutions quickly.

Remote support provided by Progent to companies in Richmond and anywhere in the state of Virginia include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. The ProSight line of IT management outsourcing services addresses all critical facets of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology enables clients to execute major initiatives within budget and on time. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Call Center service options for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Call Center consulting expertise can support you in building an effective new Help Desk or enhancing your existing one, selecting or modifying Help Desk software to meet the special requirements of your business, or providing occasional online personnel to supplement your existing Help Desk Call Center group to deal with demanding situations like software transitions, mass upgrades, or installing new applications.

    Progent's Call Center team of seasoned network consultants offers your customers in Richmond or anywhere in the state of Virginia immediate access to an effective technical support resource with years of experience offering telephone-based consulting and remote diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk perception as a major contributor to business success, and Progent's goal is to resolve and not just track technical problems.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Experts Team provides phone-based professional consulting expertise and education in specific application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, custom programming, and training services, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Richmond, or anywhere in the state of Virginia, remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your business so your IT support is proactive and automated. By detecting potential trouble spots before they cause crashes, system monitoring can ward off stressful and expensive network failures. Progent can also deploy network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems that incorporate a mix of platforms.
How Your Richmond Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Richmond or anywhere in the state of Virginia, Progent's online network support specialists are ready to deliver expert and affordable IT support the instant your business needs it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access technology to repair network problems quickly while eliminating the expense and lost productivity associated with in-person service calls.

Even if your Richmond business has a local freelance support technician or maintains an in-house IT staff that know how to handle common computer problems, Progentís Microsoft certified consultants can offer an easy and transparent virtual extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the expertise to fix unexpected system emergencies or especially complex integration projects.

Features of Progent's Online Network Support for Richmond
Progent's online help, remote repair, system security expertise, and system administration services offer businesses in Richmond or throughout the state of Virginia unparalleled leverage for your support budget. Whether you require occasional telephone support and Internet-based network repair or ongoing Help Desk call center services and network management, Progent's professionals can provide your business enterprise-level IT support while allowing you to avoid the cost and administration overhead of carrying a large internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical background, fine tuned support tools, and understanding of corporate IT allow offices to escape the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional experience, in the trenches of IT service, executing a broad variety of IT tasks for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This means that you get not only world-class technical skills, but also a support engineer with proven approaches for applying technical knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site help by the minute. Consequently, you are charged only for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup charge and requires no retainer for support services delivered during normal working hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be tempted to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has few competitors. Businesses who work with familiar freelance consultants or who maintain internal support personnel benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to offer 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your IT network from painful and expensive service losses.
How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.