Fast Online Technical Support for Richmond Computer Networks
For organizations in Richmond or anywhere in the state of Virginia, Progent offers online help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, plus the services of CISSP-certified security experts to help with high-level security architecture and troubleshooting issues.
Progent's remote support experts provide excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated technology required to resolve most information system problems quickly. This lowers direct expenses since solutions use up fewer chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your office. Your organization benefits additionally with indirect expenses by reducing or avoiding system downtime and related costs due to business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online technical support experience is particularly important for businesses that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.
Progent's billing policy for remote help is designed to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged only for the services that you receive. Unlike typical online service organizations, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing prevent situations where fast fixes manage to end up as big tabs. Progent's penchant for disposing of technical issues efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven processes which ensure the maximum level of effectiveness for remote engineering help and troubleshooting for computer networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's remote service group to connect to your computer system without breaching network security.
Progent's sophisticated service database application maintains comprehensive records for all support that Progent's clients have received. Progent's authorized consultants have the benefit of the details of all help rendered to every Progent customer by any Progent engineer. This database of anomalies and responses is stored as an easily retrievable support knowledge base that permits Progent's online technical professionals to share their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's extensive list of accreditations and close relationships with important vendors including Cisco and Microsoft open up additional massive support databases and allow fast access to vendors' internal product engineers with the result that Progent's online service specialists are able to find the best resolutions quickly.
Online technical services available from Progent to clients in Richmond and throughout the state of Virginia include:
Authorized MS Windows Support
Progent's Microsoft-certified remote service professionals can deliver network troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server development,
Microsoft Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop support services to help your company to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and validates an individual's technical knowledge at the master level. Cisco-qualified CCIEs can deal with even the most stubborn problems encountered in network infrastructure design, installation, management, compliance, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in analyzing problems with IOS Software network management utilities and developing alternate approaches or identifying software updates. CCIEs are an exceptional value because their broad experience allows them to resolve problems rapidly. In common cases, less qualified service providers can struggle for hours or even days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your computer system via advanced on-line troubleshooting tools to provide efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's industry-leading family of networking products. Cisco technology support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting services, Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki wireless AP planning and set up, Aironet Wireless Access Points consulting expertise, Cisco WiFi controllers support Services, Cisco VPN and Network Security Consulting services, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of security solutions that can enhance the immunity of your Windows, macOS and OS X, or Linux environment against attacks or help you to clean up quickly after a damaging breach. Security consulting services available from Progent include: comprehensive network security and compliance analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm attacks; setting up firewalls; establishing safe mechanisms for off-site and mobile communication; guarding your email system from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting to help businesses of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine on-premises resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online support services to address a wide spectrum of computer technologies including network architecture, email systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with migration from legacy systems to MS Windows or Linux-powered environments. Progent's group-based approach to resolving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts service expense.
Major Linux versions for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the world's top enterprises. Progent's ProSight line of network monitoring and management services addresses all key facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so that any potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology enables customers to complete critical projects within budget and on time. Progent's project-based remote engineering services include:
How Your Richmond Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Call Center programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are designed for companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who want quick access to an efficient Help Desk Call Center with proficient phone support as well as the technical depth to escalate the most challenging problems to high-level engineers.
Progent's Help Desk Call Center consulting services can assist you in establishing an effective new Help Desk Call Center or revamping your existing organization, selecting or modifying Help Desk Call Center application software to handle the special needs of your company, or providing occasional online personnel to supplement your existing Help Desk Call Center group to handle unusually busy scenarios such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of seasoned network consultants offers your customers in Richmond or anywhere in the state of Virginia fast assistance from an efficient technical support group with substantial background offering phone support and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center perception as a solid enabler of company performance, and Progent's aim is to resolve instead of just track technical problems.
- Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Group offers online professional consulting expertise and training in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Richmond, or anywhere in the state of Virginia, online IT infrastructure monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your business so your network maintenance is proactive rather than reactive. By detecting possible problems before they cause full-scale emergencies, automated monitoring can ward off stressful and costly service crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks powered by multiple OS platforms.
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Richmond or anywhere in the state of Virginia, Progent's online network support specialists can provide professional and economical system help the moment your organization requires it. Long experience providing online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to solve network problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.
Even if your Richmond company deals with a regular independent support technician or maintains an in-house organization that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either don't have the availability or the experience to address unexpected network crises or especially complicated integration projects.
Features of Progent's Online Network Support for Richmond
Progent's phone support, Internet-based troubleshooting, network security consulting, and system management services give companies in Richmond or throughout the state of Virginia unparalleled leverage for your support investment. Whether you need one-time phone support and remote network repair or ongoing Help Desk Call Center services and system administration, Progent's professionals can provide your company enterprise-level IT support while permitting you to avoid the cost and hassle of running a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Richmond and is also ideal for networks in more remote regions of Virginia that lack technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a broad selection of Microsoft support tools, service databases, and on-going education.
- Per Minute Billing to Minimize Costs
Progent offers online help on a by-the-minute basis, so you pay only for the services you use. Progent has no minimum charge for online support and requires no ongoing retainer for services delivered during normal business hours. This protects you from facing big invoices for simple fixes.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco offers the services of on-staff specialists with skill in planning, implementing, and managing networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's core consulting services consist of system integration, MS Exchange Server consulting, system security planning, and Help Desk Call Center support. Progent's Application Experts group offers world-class consulting support for critical application areas. Support available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Training
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL Management and Software Development
Amazon MWS Programming
By providing a full service one-stop resource for network generalists and specialists, Progent can tailor timely, inexpensive, and thorough IT solutions that fit the unique requirements of your company.
- Sophisticated Online Access Software
Protected online access allows Progent's support professionals to see exactly what your users see. This makes it easier to produce fast solutions to problems that could otherwise demand an expensive onsite service call. State-of-the-art online connectivity software and expert engineers together allow Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in online support and automated system analysis.
- Compatibility with Leading VPN Products
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Support for High System Uptime
For offices with mission-critical applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-conscious companies whose clients require instant access to a Help Desk Call Center with expert phone support and full escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical expertise, refined support software, and familiarity with corporate IT enable offices to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Getting Online Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry background, at the front lines of IT support, executing a wide variety of IT tasks for a large mix of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This means that you get not just expert technical skills, but also a support engineer with field-tested methods for applying technical knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person help by the minute. Consequently, you are billed just for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and asks no retainer for services provided during regular business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation sent by every consultant to every client. The practice of documenting and organizing service activity allows more efficient support and avoids a variety of common problems such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your information network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.