Fast and Affordable Online Help for Richmond Networks
Immediate Online Technical Support for Richmond SystemsFor organizations in Richmond or anywhere in the state of Virginia, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking issues, as well as the services of CISSP-certified security experts to help with advanced security architecture and troubleshooting issues.

Progent's online technical support experts provide excellent value because they possess the practical experience and are equipped with the sophisticated tools needed to solve most network problems rapidly. Efficient support reduces immediate costs since solutions require fewer chargeable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization saves even more with indirect expenses by reducing or eliminating system outages and associated costs stemming from business disruption, upset clients, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is particularly valuable in environments that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent bills per minute for phone consulting, so you are billed just for the services that you receive. Unlike many online service firms, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and clean policy for billing avoid situations where fast repairs somehow end up as large invoices. Progent's skill at handling technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven processes which ensure the highest level of effectiveness for remote help and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's Technical Response Center to communicate with your environment remotely without breaching network security.

Progent's advanced service reporting application stores thorough histories describing the service that Progent's customers have received. Progent's team engineers have access to the history of all help rendered to each Progent client by every Progent consultant. This history of issues and solutions is organized as a readily retrievable proprietary knowledge base that allows Progent's remote support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of certifications and working relationships with key technology companies including Cisco and Microsoft make available additional vast support databases and allow quick response from vendors' internal engineering staff with the result that Progent's online consulting specialists are able to come up with optimal resolutions quickly.

Remote technical support services available from Progent to businesses in Richmond and throughout the state of Virginia include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to enable small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the world's leading corporations. Progent's ProSight series of network monitoring and management services addresses all key facets of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the complete threat progression including blocking, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so all potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Progent's rates for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology enables clients to execute major projects economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Support
    Progent's Call Center support alternatives for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who don't have the money or time to support an in-house Call Center but who want quick response from an efficient Help Desk with proficient phone support plus the expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a transparent addition to your established Helpdesk team. Progent's Virtual Call Center can act as a an escalation option to resolve complex technical challenges, or be ready in hectic instances when your ordinary service providers are swamped.

    Progent's Call Center team of experienced information technology professionals provides your workers in Richmond or anywhere in the state of Virginia fast communication with a dependable network service group with years of background delivering phone consulting and remote troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center perception as a significant enabler of company efficiency, and Progent's policy is to fix instead of just document IT problems.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply online advanced consulting support and education in key business application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's consulting, customization, and education services, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Richmond, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can tune SCOM to fit your environment so your IT maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they grow into downtime, remote monitoring can head off disruptive and expensive network crises. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments that incorporate a variety of platforms.
How Your Richmond Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Richmond or throughout the state of Virginia, Progent's online network support specialists can deliver professional and cost-effective IT support the moment your company has to have it. More than 15 years of providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to repair network problems rapidly while eliminating the expense and lost time associated with on-premises service visits.

Even if your Richmond office works with a regular independent support technician or maintains an in-house organization that know how to handle typical network problems, Progentís Microsoft certified consultants can still provide an easy and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the expertise to resolve sudden system crises or especially tough integration projects.

Benefits of Progent's IT Support for Companies in Richmond
Progent's online support services enable your Richmond business to have the benefits of immediate, enterprise-class IT support without the expense of maintaining an in-house IT organization. Your information system will derive added business value by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your on-site IT resources
    For most offices in Richmond or anywhere in Virginia, nearby network support providers, whether represented by independent consultants or an in-house maintenance staff, can handle the majority of technical issues. On the other hand, serious problems can occur when your regular resources are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite service people. In these situations, Progent's online service professionals give you an easy, fast, and affordable way to supplement your local resources and to transfer valuable knowledge to improve your ability to deal with future issues locally.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations often rely on independent freelance service providers. While independent consultants carry smaller overhead than larger support companies and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in training, the absence of fallback personnel may require your business to go without assistance during an emergency. As your network grows, network downtime and trouble with critical applications are more expensive. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of backup support experts to make sure your IT system is always up and running.

  • Create a Scalable Basis for Seamless Expansion
    Businesses often start with an IT architecture created on a shoestring budget. Without a robust framework, slap-dash repairs often get piled onto a shaky foundation. When a network grows, stability and expandability issues can impede the productivity of the organization. Such poorly designed systems require careful assessment, intelligent strategic planning, and broad-based IT knowledge to upgrade to a system architecture able to deliver the solid foundation to meet vital business demands and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller offices need advice and technical education to negotiate an ever more complicated maze of product alternatives available for accelerating business success and improving productivity. These companies do not need a computer engineer who is trying to sell a specific vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is designed around a predetermined technology instead of the true needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to align technical consulting with the best interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical background, fine tuned support tools, and familiarity with corporate IT enable companies to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.