Fast and Affordable Remote Support for Richmond Virginia Networks
For organizations in Richmond Virginia, Progent provides remote technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the services of CISA and CISSP-qualified security experts to handle advanced security architecture and diagnostic issues.
Progent's remote support engineers offer excellent value because they possess the real-world background and have access to the sophisticated technology needed to resolve most network issues rapidly. This reduces immediate expenses since service calls require fewer chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your office. Your company saves additionally in indirect expenses by minimizing or avoiding network downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support experience is particularly valuable for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's pricing policy for online help is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you pay exclusively for the services that you actually get. Unlike typical remote service firms, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing avoid scenarios where quick solutions somehow turn into major invoices. Progent's penchant for dealing with problems quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of optimized tools and proven processes which promote the maximum level of efficiency for remote engineering help and repair for information systems of all sizes. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your system without violating system security.
Progent's proven technical support database system keeps comprehensive records describing the service that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of services delivered to each client by every consultant. This database of problems and resolutions is stored as a conveniently retrievable support database that enables Progent's online support professionals to communicate their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and close associations with key industry leaders including Cisco and Microsoft open up other vast technical support knowledge bases and allow fast access to vendors' in-house support staff so Progent's online service experts are able to determine the most efficient solutions in the least time.
Online services provided by Progent to companies in Richmond Virginia include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier online service professionals can provide computer repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration support, Microsoft Teams integration, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop support services to help you company to deploy, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network consultants, and validates an individual's network technology knowledge at the master level. Cisco-qualified CCIEs can handle the most stubborn problems associated with network infrastructure design, integration, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with IOS network management utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep expertise permits them to resolve problems quickly. In common cases, less seasoned service providers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system via the latest on-line troubleshooting technology to provide quick, safe, and affordable analysis and remediation.
Central Virginia Contact Information:
Progent offers consulting services and onsite technical support throughout central Virginia.
Progent locations in Central Virginia
Progent's CCIEs offer expertise in the entire range of Cisco's market leading family of infrastructure appliances. Cisco infrastructure support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Wireless Access Points deployment support, Cisco wireless controllers integration consulting, Cisco VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISM and CISSP security and compliance consultants can provide a variety of system protection services that can improve the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to recover rapidly after a damaging penetration. Security services available from Progent cover thorough data security and compliance audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious assaults; configuring firewalls; designing safe architectures for remote and mobile access; guarding your messaging infrastructure from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting to help organizations of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize physical resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent runbook for recovering services rapidly following an outage. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to address a wide range of computer technologies including network architecture, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified administration in environments that combine Linux and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from legacy applications to MS Windows or Linux-based solutions. Progent's team-oriented approach to solving network issues promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency remote assistance resolving problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to deliver web-based control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology programs. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Richmond Business Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk support programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center staff of veteran information technology experts gives your clients in Richmond Virginia fast access to an efficient technical support group with years of experience providing phone consulting and remote troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a significant enabler of business productivity, and Progent's intent is to resolve and not just track IT problems.
- Applications Services: Training, Programming, and Integration
Progent's Applications Experts Team provides phone-based and in-depth consulting support and training in specific business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, programming, and training for popular Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Richmond Virginia remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your environment so that your computer support is proactive and automated. By exposing potential trouble spots before they grow into full-scale emergencies, remote monitoring can avoid stressful and costly network crises. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems that incorporate a combination of operating systems.
To contact Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Richmond Virginia, Progent's online computer support engineers can provide professional and cost-effective IT help the instant your business needs it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online access tools to solve computer problems quickly while avoiding the expense and lost productivity that comes with on-premises support calls.
Even if your Richmond organization has a local freelance support technician or maintains a full time IT staff that can handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual service personnel either lack the availability or the expertise to solve unexpected network crises or particularly challenging integration problems.
Advantages of Progent's IT Support for Companies in Richmond Virginia
Progent's online network troubleshooting services enable your Richmond company to realize the advantages of on-call, expert IT support without the expense of managing a full-time IT staff. Your information system will acquire greater business value by being increasingly available, productive, and secure. Advantages to your company include:
- Convenient remote expansion of your local IT resources
For most businesses in Richmond Virginia, local computer support resources, whether represented by freelance consultants or a full-time IT staff, can solve typical network issues. On the other hand, serious problems can occur when your regular support personnel are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your onsite service personnel. In these cases, Progent's on-call support professionals give you a convenient, quick, and budget-friendly solution to supplement your local help and to convey valuable knowledge to increase your capability to resolve downstream issues in-house.
- Reduced Reliance on Individual Service Providers
For IT maintenance, smaller businesses commonly depend on individual freelance consultants. Although freelance service people have smaller overhead than larger service companies and can often charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of backup help may require your business to go without assistance during an IT crisis. As your company grows, network unavailability and trouble with critical applications become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of backup service expertise to insure your IT system is always available.
- Build a Solid Foundation for Seamless Expansion
Businesses typically start with an IT system created on a shoestring budget. Lacking a proper infrastructure, slap-dash repairs can get piled on top of a shaky foundation. As a company grows, stability and scalability issues can impede the success of the business. Such badly designed systems require careful assessment, smart strategic planning, and wide IT expertise to upgrade to a system architecture that can offer the solid foundation to handle vital business requirements and simplify future expansion.
- Interact with Problem Solvers Instead of Product Sellers
Smaller businesses require guidance and technical training to negotiate an ever more complicated array of product options capable of promoting business success and improving efficiency. These companies hardly need a network engineer who is attempting to earn a commission on a specific vendor's technology. Network support and product selling can lead to a situation where the proposed
solution is designed around a profitable technology rather than the genuine requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to align IT consulting with the best needs of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT background, refined support tools, and understanding of enterprise networking allow businesses to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Start Getting Online Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry experience, in the trenches of IT service, executing a wide variety of IT tasks for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This guarantees that you get not only world-class IT help, but also a consultant with proven methods for applying computer knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises visits by the minute. As a result, you are charged just for received support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for services delivered during normal business hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick solutions so you won't be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent has little competition. Companies who utilize familiar independent consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, system monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.