Fast and Affordable Remote Support for Richmond Virginia Networks
Fast Online Help for Richmond SystemsFor organizations in Richmond Virginia, Progent provides remote technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the services of CISA and CISSP-qualified security experts to handle advanced security architecture and diagnostic issues.

Progent's remote support engineers offer excellent value because they possess the real-world background and have access to the sophisticated technology needed to resolve most network issues rapidly. This reduces immediate expenses since service calls require fewer chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your office. Your company saves additionally in indirect expenses by minimizing or avoiding network downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support experience is particularly valuable for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's pricing policy for online help is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you pay exclusively for the services that you actually get. Unlike typical remote service firms, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing avoid scenarios where quick solutions somehow turn into major invoices. Progent's penchant for dealing with problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of optimized tools and proven processes which promote the maximum level of efficiency for remote engineering help and repair for information systems of all sizes. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your system without violating system security.

Progent's proven technical support database system keeps comprehensive records describing the service that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of services delivered to each client by every consultant. This database of problems and resolutions is stored as a conveniently retrievable support database that enables Progent's online support professionals to communicate their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and close associations with key industry leaders including Cisco and Microsoft open up other vast technical support knowledge bases and allow fast access to vendors' in-house support staff so Progent's online service experts are able to determine the most efficient solutions in the least time.

Online services provided by Progent to companies in Richmond Virginia include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all key areas of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to deliver web-based control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology programs. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk support programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Call Center staff of veteran information technology experts gives your clients in Richmond Virginia fast access to an efficient technical support group with years of experience providing phone consulting and remote troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a significant enabler of business productivity, and Progent's intent is to resolve and not just track IT problems.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Team provides phone-based and in-depth consulting support and training in specific business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, programming, and training for popular Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Richmond Virginia remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your environment so that your computer support is proactive and automated. By exposing potential trouble spots before they grow into full-scale emergencies, remote monitoring can avoid stressful and costly network crises. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems that incorporate a combination of operating systems.
How Your Richmond Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Richmond Virginia, Progent's online computer support engineers can provide professional and cost-effective IT help the instant your business needs it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online access tools to solve computer problems quickly while avoiding the expense and lost productivity that comes with on-premises support calls.

Even if your Richmond organization has a local freelance support technician or maintains a full time IT staff that can handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual service personnel either lack the availability or the expertise to solve unexpected network crises or particularly challenging integration problems.

Advantages of Progent's IT Support for Companies in Richmond Virginia
Progent's online network troubleshooting services enable your Richmond company to realize the advantages of on-call, expert IT support without the expense of managing a full-time IT staff. Your information system will acquire greater business value by being increasingly available, productive, and secure. Advantages to your company include:

  • Convenient remote expansion of your local IT resources
    For most businesses in Richmond Virginia, local computer support resources, whether represented by freelance consultants or a full-time IT staff, can solve typical network issues. On the other hand, serious problems can occur when your regular support personnel are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your onsite service personnel. In these cases, Progent's on-call support professionals give you a convenient, quick, and budget-friendly solution to supplement your local help and to convey valuable knowledge to increase your capability to resolve downstream issues in-house.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller businesses commonly depend on individual freelance consultants. Although freelance service people have smaller overhead than larger service companies and can often charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of backup help may require your business to go without assistance during an IT crisis. As your company grows, network unavailability and trouble with critical applications become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of backup service expertise to insure your IT system is always available.

  • Build a Solid Foundation for Seamless Expansion
    Businesses typically start with an IT system created on a shoestring budget. Lacking a proper infrastructure, slap-dash repairs can get piled on top of a shaky foundation. As a company grows, stability and scalability issues can impede the success of the business. Such badly designed systems require careful assessment, smart strategic planning, and wide IT expertise to upgrade to a system architecture that can offer the solid foundation to handle vital business requirements and simplify future expansion.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller businesses require guidance and technical training to negotiate an ever more complicated array of product options capable of promoting business success and improving efficiency. These companies hardly need a network engineer who is attempting to earn a commission on a specific vendor's technology. Network support and product selling can lead to a situation where the proposed solution is designed around a profitable technology rather than the genuine requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to align IT consulting with the best needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT background, refined support tools, and understanding of enterprise networking allow businesses to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry experience, in the trenches of IT service, executing a wide variety of IT tasks for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This guarantees that you get not only world-class IT help, but also a consultant with proven methods for applying computer knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises visits by the minute. As a result, you are charged just for received support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for services delivered during normal business hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick solutions so you won't be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent has little competition. Companies who utilize familiar independent consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, system monitoring can keep your IT network from painful and costly service disruptions.
How Does Our Company Start Getting Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.



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    Progentís National Support Center provides nationwide remote troubleshooting for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Premier service professionals provide telephone support and remote direct network connection to troubleshoot and repair technical problems quickly and affordably. The breadth of IT expertise represented by Progent's staff of nationwide support professionals makes it possible to escalate even the most difficult problems to appropriate specialists as needed.

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    Progent's Juniper Networks-certified NetScreen consultants can assist your company to configure and integrate NetScreen 5200 and 5400 routers, upgrade from previous NetScreen products to more current Juniper technologies, and repair infrastructure problems in all-Juniper or mixed-technology environments.

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    Progent's certified professionals offer technical support and network consulting services for Microsoft Exchange 2003 Server, Microsoft Windows Server 2003, and for the entire line of Microsoft Servers. Progent's upgrade, configuration, management, and troubleshooting services for Microsoft Exchange 2003 Server include system design, installation, documentation, onsite and remote troubleshooting, Help Desk outsourcing, expert security evaluation, and full-service IT outsourcing.

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    Progent's certified Windows 2000 Server experts can provide network help and IT consulting services for the complete family of .NET Enterprise Servers, Windows 2000 Server, and Microsoft Windows Server 2003. Progent's Windows Server 2000 integration, optimization, and troubleshooting services include system planning, deployment, project management, local and remote support, Call Center outsourcing, professional security analysis, turn-key outsourcing, and economical co-sourcing.

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    Progent's Meraki Wi-Fi AP experts provide online and onsite support services to help businesses of any size to design, deploy, maintain, upgrade or repair Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist you to configure and support Cisco's Meraki-based wireless networks for environments that can range from a teleworker's home or a remote office to a campus or a multi-site enterprise. Progent can also assist you to integrate additional Cisco technology such as switches, routers and ASA firewalls to build a cohesive network infrastructure that provides the same access, performance, security compliance, manageability and availability for wired and Wi-Fi users regardless of their location or computing device.

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    Progentís Cisco-Certified technology experts provide experienced PIX Firewall support services covering architecture, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector threat protection, and safe connectivity services. Ranging from compact, plug-and-play desktop appliances for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls offer a healthy level of security, performance and reliability for information environments of all sizes. PIX firewalls are build around a hardened, purpose-built platform, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and connectivity services, including powerful application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible management tools. Progentís network experts can show you how to choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progentís Microsoft-certified consultants can provide businesses of all sizes consulting, technical support, and development expertise for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that utilizes web technology for intelligently coordinating people, groups and information. SharePoint provides a common location for your workers or customers to access, manage, distribute and interact with useful information, files, and applications and to communicate with other people. Microsoft SharePoint allows faster and more intelligent decisions, more efficient access across teams and more streamlined business processes. Windows SharePoint Services join employees, customers, workgroups and major tasks with the data theyíve developed in a manner that makes data convenient to locate, download and apply. Progent's certified SharePoint experts can assist you to support your existing SharePoint solution or migrate to the current release of SharePoint.

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    Progent's Cisco-certified Wi-Fi consultants can assist your organization to evaluate the benefits of adopting Catalyst wireless controllers to manage wireless deployments of any scale. Progent can help you to maintain and troubleshoot your current wireless environment or help you design and implement an efficient migration from legacy wireless controllers to modern solutions.

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    Progent can help small and mid-size companies to implement IP voice solutions to give their at-home workforce the benefit of transparent access to the company phone system.

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    Progent can assist you in any and all phases of your migration to Exchange 2016 including planning HA infrastructure for an on-premises, cloud-based or hybrid deployment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V design; determining storage capacity required for your VMs, databases and logs; setting up hardware load balancing for high-availability CAS services; designing, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    The cluster technology incorporated into the high-end editions of Windows Server 2008 has been radically redesigned to streamline the installation, setup, and management of server clusters that provide improved levels of system availability, security, performance, and versatility. New or enhanced features include cluster Validation, revamped configuration and installation, unified cluster administration, new cluster infrastructure for increased uptime, hardened protection and quorum models, fewer failure points, greater disk and memory capacity, and improvements for multi-site clusters. Progent's Microsoft-certified consultants can help you evaluate the business benefits of failover clusters, design and implement an installation, educate your IT staff to administer your failover clusters, provide ongoing consulting and support services, and produce and validate a workplace recovery procedure.

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    Progent offers a wide array of affordable services to help you to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows, Apple macOS and OS X, or popular editions of Linux. Progent can offer onsite or online assistance for single computers or notebooks or work with your business to design and implement a large-scale rollout of new or revised OS platforms and applications. Progent can also provide engineers and technical workers to assist your company to prepare for and complete an office relocation or consolidation organized to cause the least possible disruption of your business.

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    Progent offers the part-time or temporary assistance of a veteran Chief Information Officer to offer a broad perspective to help you pick and support network solutions appropriate for your current needs and that can serve as a solid basis for your future growth. Progent's part-time Chief Information Officer consulting services provide economic leverage to companies who want to maximize the impact of their IT investment but who are without the budget or unwilling to add one more high-level position to their full-time staff. Because Progent is vendor-neutral, with a sizable staff of consultants certified to maintain all major operating systems and networking technologies plus a broad range and business software, Progent is in a unique position to provide objective advice as well as expert technical help for creating information solutions that fit the particular needs of your business.

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    To provide cost-effective IT services for small businesses, Progent offers comprehensive IT outsourcing packages that give small businesses fast access to network expertise without requiring you to recruit, train, and maintain a large in-house IT team. Progentís IT outsourcing services give you an economical alternative for building a protected and robust environment for your favorite Microsoft Windows business productivity applications including Microsoft Office XP and Office 2003.

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    Cisco's Small Business 100, 300 and 500 family of access points are Linux-powered units intended as value-priced Wi-Fi APs for small offices. Progent's Cisco CCIE-certified wireless infrastructure consultants offer remote or on-premises integration and debugging support to help your organization to plan, implement, update, optimize, administer and debug Cisco Small Business Wi-Fi access point deployments of any scale or topology.

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    Progent's pricing model is to bill for remote support and on-site visits per minute. Consequently, you are charged just for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for services provided during normal business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's small granularity does away with large invoices for fast solutions so you won't be forced to permit simple problems to fester.

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    Progentís Wireless Site Survey assists you to design and install an 802.11a/b/g/n or 802.11ac (Wi-Fi) WLAN customized for your environment, providing you a WLAN that delivers the coverage, speed, load-handling capability, Quality of Service, security, and roaming capability your company requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more comprehensive on-premises service.

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