For small companies in Rio de Janeiro Rio de Janeiro, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Windows technology. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISSP-certified security engineers to help with advanced security architecture and business continuity planning.
Progent's remote technical support services offer excellent value because they have the practical experience and the sophisticated tools to resolve the majority of information system problems quickly. This reduces immediate costs since service calls require fewer chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally in incidental expenses by reducing or eliminating network downtime and related losses due to business disruption, disgruntled clients, idle employees, and de-focused executives.
Progent's billing policy for remote support is structured to get the most out of your IT service investment. Progent charges by the minute for phone consulting, so you are billed exclusively for the support that you actually get. Unlike typical online support companies, Progent asks for no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid situations where quick repairs somehow turn into large tabs. Progent's skill at solving problems quickly translates into your business saving money.
Progent's Remote Support Tools
Over the years, Progent has developed an arsenal of customized tools and proven methodologies that permit the highest degree of efficiency for online help and repair for small and midsize company information networks. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access enables the engineers of Progent's Technical Response Center to communicate with your company's network remotely without compromising system security.
Progent's sophisticated service reporting application includes comprehensive histories of all service that Progent's clients have been provided. Progent's authorized service personnel have access to the records of all help delivered to every client by every engineer. This history of trouble tickets and fixes is stored as a conveniently accessible proprietary knowledge base that allows Progent's remote technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft permit access to additional vast technical knowledge bases and permit fast response from manufacturers' in-house product engineers with the result that Progent's remote service experts can arrive at the most efficient resolutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone services in Rio de Janeiro Rio de Janeiro or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Urgent Support.
Remote Support Services Offered Progent
Progent's phone-based technical support engineers offer advanced credentials in a comprehensive set of products and technologies. This breadth of capability allows Progent's consultants to address virtually any problem that may take place in a small or midsize company network. Certifications awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Professional.
To provide assistance to companies with mixed-OS environments, Progent also offers the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based support services provided by Progent to customers in Rio de Janeiro include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad array of computer technology including system infrastructure, email systems, system and process security, UNIX and Windows integration, VMware products for server hardware economization and easy administration, and migration from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving network problems enables quick escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based help for diagnosing problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the top recognition for networking engineers, and validates an individual's technical skills at the expert level. CCIEs can deal with the most intractable problems encountered in network infrastructure planning, integration, management, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating problems with IOS Software network administration tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of experience allows them to find solutions for the most intractable problems quickly. In typical instances, less seasoned service providers can wrestle for hours or days with the same tasks that a CCIE can resolve in a few minutes.
Few consulting organizations make CCIEs available to help small and mid-size businesses. Progent can provide fast phone contact with a Cisco-qualified CCIE so you can receive immediate help for complex network infrastructure issues that are impacting worker productivity but are outside the comfort zone of your local IT support providers. Progent's Cisco CCIE consultants can interface to your computer system via sophisticated remote troubleshooting technology to perform quick, safe, and affordable analysis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's popular selection of connectivity appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network technology.
Certified MS Windows Expertise
Progent's Microsoft-expert remote support professionals can provide network repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help your company with a broad variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 planning and deployment, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of remote PC desktop support services such as Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.
CISSP and ISSAP Premier System Security Experts
Progent's certified CISSP and ISSAP network security consultants can provide a variety of system protection services to improve the defenses of your UNIX, Linux, Solaris, Mac or Windows network against attacks or help you to clean up rapidly after a damaging breach. Security support services available from Progent include: in depth security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick cleanup after malicious attacks; installing firewalls; building safe techniques for off-site and mobile connectivity; defending your messaging infrastructure from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that combine physical IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small businesses often request. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to complete major projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Rio de Janeiro Rio de Janeiro Company Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Help Desk service options for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk services are ideal for small businesses who lack the money or time to create an internal Help Desk but who want fast communication with an efficient Call Center with professional phone assistance as well as the in-depth expertise to escalate complex tasks to high-level engineers.
Progent’s Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center consulting support can guide you in building an efficient new Help Desk or enhancing your current one, identifying or customizing Call Center software to address the unique requirements of your business, or providing occasional online staff to reinforce your internal Help Desk group to deal with high-demand events like software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology professionals provides your clients in Rio de Janeiro Rio de Janeiro fast contact with a reliable support resource with years of background providing phone help and remote repair service for computer environments powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a solid enabler of business efficiency, and Progent's intent is to resolve rather than just annotate IT issues.
Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting Team can supply online advanced consulting support and training in special application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for Microsoft applications including CRM, MS Project, Microsoft Office Word, and Microsoft Excel. For additional information about Progent's consulting, custom development, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac professionals can promote the imaginative elements of Apple Mac computing by delivering phone-based help services and training in imaging, sound, and video. Progent's consultants can provide help in a large selection of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special jobs like capturing or digitizing audio/video or putting together an audio/video production studio.
Online Network Monitoring Support
Progent offers businesses in Rio de Janeiro Rio de Janeiro remote network and server monitoring services based on Microsoft Operations Manager network monitoring and reporting, customized by Progent for your environment so that your computer maintenance is proactive and automated. By exposing looming problems before they result in crashes, automated monitoring can ward off inconvenient and expensive network breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks powered by a combination of OS platforms.
To contact Progent about emergency remote assistance with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
||Niterói Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services