Immediate Remote Support for Rio de Janeiro Rio de Janeiro Computer Networks
For companies in Rio de Janeiro Rio de Janeiro, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, plus the assistance of CISSP-accredited cybersecurity experts to handle advanced security architecture and troubleshooting jobs.
Progent's remote support experts provide exceptional value because they possess the real-world experience and are equipped with the advanced tools necessary to resolve most network issues quickly. This lowers immediate costs since service calls require minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally in incidental expenses by reducing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote consulting experience is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.
Progent's billing model for online support is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are charged only for the support that you receive. In contrast to many online service firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing prevent scenarios where speedy. minor fixes somehow turn into major bills. Progent's skill at disposing of problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized tools and field-tested processes which permit the maximum degree of effectiveness for remote consulting and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's remote service group to access your company's system remotely without violating system security.
Progent's powerful technical support database system keeps extensive histories of all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of support provided to each client by any Progent engineer. This database of trouble tickets and fixes is stored as a readily retrievable internal knowledge base that allows Progent's online technical experts to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft open up additional extensive support knowledge bases and permit quick response from vendors' in-house support staff so Progent's online consulting specialists can come up with optimal resolutions promptly.
Online services offered by Progent to customers in Rio de Janeiro Rio de Janeiro include:
Certified Windows Experts
Progent's Microsoft-expert remote support engineers can deliver computer system repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a wide variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams integration, Skype for Business Server migration support, Microsoft Lync Server integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop consulting and support services to assist you company to install, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services include providing Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network consultants, and validates an individual's network technology skills at the master level. CCIEs know how to resolve even the most challenging problems associated with network planning, deployment, management, protection, and repair. Cisco CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs offer exceptional value because their depth of experience allows them to find solutions for problems rapidly. In typical cases, less qualified consultants can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network via advanced remote troubleshooting tools to provide fast, secure, and economical diagnosis and repair.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
|Barra da Tijuca
||Av. das Américas, 3443, Barra da Tijuca
Rio de Janeiro, RJ 22631-003
|+55 (21) 2018-1122
||Barra da Tijuca Network Support Services
||Av. Visconde de Piraja , 495, Ipanema
Rio de Janeiro, RJ 22410-002
|+55 (21) 2018 1137
||Ipanema Network Support Services
||Rua Quinze de Novembro, 106, Centro
Niterói, RJ 24020-125
|+55 (21) 2018-1202
||Niterói Network Support Services
|Rio de Janeiro
||Av. Pres. Wilson, 231, Centro
Rio de Janeiro, RJ 20030-021
|+55 (21) 3500 1614
||Rio de Janeiro Network Support Services
Progent's CCIEs can provide assistance with the complete line of Cisco's market leading family of networking products. Cisco infrastructure support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch support, Cisco Nexus switch consulting and support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Access Points planning and integration support, Cisco wireless controllers integration consulting, Cisco VPN Integration assistance, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Experts
Progent's accredited CISM and CISSP security and compliance experts offer a variety of system protection services that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or assist you to clean up quickly following a damaging penetration. Security support services available from Progent include: comprehensive data security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; quick recuperation from malicious attacks; installing firewalls; establishing safe architectures for remote and mobile access; defending your messaging infrastructure from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting to help businesses of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that utilize local IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for restoring applications and services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can generate audit reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote support services to address a wide array of computer technologies such as network infrastructure, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified administration in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to Windows or Linux-based environments. Progent's group-oriented approach to resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based help analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the world's top corporations. The ProSight portfolio of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and debug their networking hardware such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these special areas of computer technology allows clients to execute critical initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Rio de Janeiro Company Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Call Center service options for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progent’s Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center staff of seasoned information technology consultants gives your workers in Rio de Janeiro Rio de Janeiro fast assistance from an efficient support resource with extensive experience delivering telephone-based consulting and remote troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center the reputation as a key contributor to business productivity, and Progent's aim is to resolve and not merely annotate technical problems.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team offers remote advanced consulting support and training in key application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, programming, and training services, refer to Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Rio de Janeiro Rio de Janeiro online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so your computer maintenance is proactive rather than reactive. By uncovering possible issues before they evolve into network outages, system monitoring can avoid stressful and expensive network crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks that incorporate a mix of OS platforms.
To contact Progent about urgent remote support with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Rio de Janeiro Rio de Janeiro, Progent's phone-based computer support engineers are ready to deliver expert and affordable IT support whenever your organization requires it. Long experience providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to repair IT problems rapidly while avoiding the cost and lost productivity that comes with in-person service visits.
Even if your Rio de Janeiro organization relies on a local freelance support technician or maintains a full time IT staff that know how to deal with the majority of network problems, Progent’s Microsoft certified consultants can still offer an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the experience to resolve sudden system emergencies or especially challenging integration projects.
Advantages of Progent's Network Help for Offices in Rio de Janeiro Rio de Janeiro
Progent's remote support services allow your Rio de Janeiro company to experience the advantages of on-call, enterprise-level IT support without the expense of managing a full-time IT organization. Your information system will derive greater strategic value by becoming more available, efficient, and secure. Benefits to your business include:
- Seamless remote extension of your on-site support resources
With most offices in Rio de Janeiro Rio de Janeiro, nearby network support providers, whether represented by outside consultants or an internal IT staff, can resolve typical technical issues. On the other hand, major troubles might spring up when local resources are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your usual support technicians. In these cases, Progent's online support professionals provide a convenient, fast, and affordable solution to supplement your regular resources and to convey valuable knowledge to increase your capability to deal with downstream problems in-house.
- Reduced Reliance on Freelance Consultants
For IT support, smaller companies often rely on independent freelance consultants. Although independent consultants carry less internal costs than larger consulting organizations and can often charge lower rates, they are often overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of backup personnel may force your business to wait for assistance during an IT crisis. As your business expands, network unavailability and problems with critical software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of backup service expertise to insure your network is always up and running.
- Build a Solid Basis for Seamless Growth
Companies often begin with an IT system created on a shoestring budget. Without a proper infrastructure, slap-dash repairs can get thrown onto a weak foundation. As a company grows, stability and expandability problems can hinder the productivity of the business. These badly built environments need proper assessment, intelligent long-term planning, and wide IT expertise to upgrade to a network infrastructure that can deliver the stable foundation to handle vital business requirements and ease future growth.
- Work with Problem Solvers Instead of Product Resellers
Smaller offices need advice and technical training to negotiate an ever more complicated array of technology alternatives capable of promoting business success and enhancing efficiency. They do not need a network consultant who is trying to resell a certain vendor's products. IT consulting and product selling can lead to a scenario where the proposed
solution is built around a predetermined product rather than the true needs of a business. Progent avoids these conflicts by selling only services rather than products. This allows Progent to match IT expertise with the best interests of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical background, fine tuned support software, and understanding of corporate IT enable companies to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Getting Online Technical Help from Progent?
- Best Practices
Progent’s team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry experience, at the front lines of IT support, executing a wide variety of IT projects for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This ensures that you get not only world-class technical capability, but also a consultant with proven approaches for applying technical knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person visits per minute. As a result, you are invoiced only for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for services provided during normal business hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for fast fixes so you won't be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent faces few competitors. Companies who work with trusted freelance service providers or who maintain in-house support personnel benefit when Progent passes on information about new technology and tested processes to make their networks more robust, secure, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock network monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your information network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.