Immediate Remote Support for Rio de Janeiro Rio de Janeiro Computer Networks
Immediate Phone Technical Support for Rio de Janeiro NetworksFor companies in Rio de Janeiro Rio de Janeiro, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, plus the assistance of CISSP-accredited cybersecurity experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide exceptional value because they possess the real-world experience and are equipped with the advanced tools necessary to resolve most network issues quickly. This lowers immediate costs since service calls require minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally in incidental expenses by reducing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote consulting experience is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's billing model for online support is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are charged only for the support that you receive. In contrast to many online service firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing prevent scenarios where speedy. minor fixes somehow turn into major bills. Progent's skill at disposing of problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized tools and field-tested processes which permit the maximum degree of effectiveness for remote consulting and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's remote service group to access your company's system remotely without violating system security.

Progent's powerful technical support database system keeps extensive histories of all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of support provided to each client by any Progent engineer. This database of trouble tickets and fixes is stored as a readily retrievable internal knowledge base that allows Progent's online technical experts to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft open up additional extensive support knowledge bases and permit quick response from vendors' in-house support staff so Progent's online consulting specialists can come up with optimal resolutions promptly.

Online services offered by Progent to customers in Rio de Janeiro Rio de Janeiro include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the world's top corporations. The ProSight portfolio of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and debug their networking hardware such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these special areas of computer technology allows clients to execute critical initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Support
    Progent's Call Center service options for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most problems.

    Progent’s Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Call Center staff of seasoned information technology consultants gives your workers in Rio de Janeiro Rio de Janeiro fast assistance from an efficient support resource with extensive experience delivering telephone-based consulting and remote troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center the reputation as a key contributor to business productivity, and Progent's aim is to resolve and not merely annotate technical problems.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team offers remote advanced consulting support and training in key application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, programming, and training services, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Rio de Janeiro Rio de Janeiro online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so your computer maintenance is proactive rather than reactive. By uncovering possible issues before they evolve into network outages, system monitoring can avoid stressful and expensive network crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks that incorporate a mix of OS platforms.
How Your Rio de Janeiro Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote support with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Rio de Janeiro Rio de Janeiro, Progent's phone-based computer support engineers are ready to deliver expert and affordable IT support whenever your organization requires it. Long experience providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to repair IT problems rapidly while avoiding the cost and lost productivity that comes with in-person service visits.

Even if your Rio de Janeiro organization relies on a local freelance support technician or maintains a full time IT staff that know how to deal with the majority of network problems, Progent’s Microsoft certified consultants can still offer an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the experience to resolve sudden system emergencies or especially challenging integration projects.

Advantages of Progent's Network Help for Offices in Rio de Janeiro Rio de Janeiro
Progent's remote support services allow your Rio de Janeiro company to experience the advantages of on-call, enterprise-level IT support without the expense of managing a full-time IT organization. Your information system will derive greater strategic value by becoming more available, efficient, and secure. Benefits to your business include:

  • Seamless remote extension of your on-site support resources
    With most offices in Rio de Janeiro Rio de Janeiro, nearby network support providers, whether represented by outside consultants or an internal IT staff, can resolve typical technical issues. On the other hand, major troubles might spring up when local resources are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your usual support technicians. In these cases, Progent's online support professionals provide a convenient, fast, and affordable solution to supplement your regular resources and to convey valuable knowledge to increase your capability to deal with downstream problems in-house.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller companies often rely on independent freelance consultants. Although independent consultants carry less internal costs than larger consulting organizations and can often charge lower rates, they are often overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of backup personnel may force your business to wait for assistance during an IT crisis. As your business expands, network unavailability and problems with critical software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of backup service expertise to insure your network is always up and running.

  • Build a Solid Basis for Seamless Growth
    Companies often begin with an IT system created on a shoestring budget. Without a proper infrastructure, slap-dash repairs can get thrown onto a weak foundation. As a company grows, stability and expandability problems can hinder the productivity of the business. These badly built environments need proper assessment, intelligent long-term planning, and wide IT expertise to upgrade to a network infrastructure that can deliver the stable foundation to handle vital business requirements and ease future growth.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller offices need advice and technical training to negotiate an ever more complicated array of technology alternatives capable of promoting business success and enhancing efficiency. They do not need a network consultant who is trying to resell a certain vendor's products. IT consulting and product selling can lead to a scenario where the proposed solution is built around a predetermined product rather than the true needs of a business. Progent avoids these conflicts by selling only services rather than products. This allows Progent to match IT expertise with the best interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical background, fine tuned support software, and understanding of corporate IT enable companies to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry experience, at the front lines of IT support, executing a wide variety of IT projects for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This ensures that you get not only world-class technical capability, but also a consultant with proven approaches for applying technical knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person visits per minute. As a result, you are invoiced only for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for services provided during normal business hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for fast fixes so you won't be tempted to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent faces few competitors. Companies who work with trusted freelance service providers or who maintain in-house support personnel benefit when Progent passes on information about new technology and tested processes to make their networks more robust, secure, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock network monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your information network from stressful and costly service losses.
How Does My Business Start Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.



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  • Microsoft Certified Partner SharePoint 2019 Workflow Manager Technical Support Services SharePoint 2019 Web Parts Support Services
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  • Small Business Computer Network Companies
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    Progent is a pioneer in cost-effectively providing enterprise-class IT help to small businesses. Progent's success in handling the network service needs of the chronically underserviced small business market is the cumulative result of major technical and operational breakthroughs that have removed a great deal of the conventional expenses out of managing network service, added unmatched professional expertise into the support system, and significantly streamlined the repair process.

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    Information Assurance Network Security Testing

    GIAC was founded in 1999 to validate the knowledge of network security experts. GIAC accreditations are recognized by companies and institutions all over the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide help with all of the network security services covered under GIAC certification including evaluating infrastructure vulnerability, event handling, intrusion detection, web-based application security and security information and event management (SIEM) solutions.

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    Telecommuting Onsite Technical Support

    Progent has 20 years of background assisting small and medium-size organizations to design, implement, optimize, manage, and debug information networks that incorporate an at-home workforce.

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    Progent’s Microsoft-premier consultants can assist your organization to update your desktops from 32 bits to 64 bits. Progent can help your company to calculate the costs and benefits of migrating to 64-bit desktop processing, design an efficient upgrade process that reduces operational disruptions, and deliver inexpensive, expert remote help to aid your organization to configure 64-bit desktop operating systems and application software on your existing computers.

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    Even if your company has a minimal network services staff and a limited IT budget, your information network can still have the same high availability and responsiveness that once required a large in-house support group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-certified network professionals, the most recent network management products for 24x7 monitoring and alerts, and economical support packages such as a help desk service to keep your vital business applications and hardware up and running.

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    Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales functions such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, vendors can expand their market, reduce their operating costs, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide application programming, workflow integration, project management support, and training so you can shorten development time and get to market quickly.

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    Progent can help you in all facets of your migration to Microsoft Exchange Server 2016 such as planning high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; specifying mass storage capacity required for your VMs, databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware.

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    Progent has been providing SharePoint consulting services since the first product was published over a a dozen years, and Progent has the breadth and depth of IT know-how to assist organizations of any size to plan and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that add significant business value to your information network. Progent's Microsoft-certified consulting team can assist your company to evaluate the risks and benefits of upgrading to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from another collaboration solution; determine if an in-house, Cloud-based or hybrid configuration is most sensible for your organization; and pick the most appropriate version of SharePoint 2013 for your purposes. Progent offers comprehensive project management support or can assist in specific jobs associated with your SharePoint 2013 deployment.

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    If your company is producing UNIX or Linux software in an environment that has Microsoft Windows-based servers, desktops, and office productivity products, Progent offers comprehensive network support outsourcing that allows you to focus on your field of high-value expertise without the continual hassle of managing your company information system. Through the use of smart network monitoring and by delivering online and in-person support when your business needs it, Progent offers an economical way for maintaining an information system that features excellent reliability, protection, and efficiency. Progent's developer support services include comprehensive information technology outsourcing, virtual server infrastructure, online and in-person support and repair, proactive network monitoring, and Helpdesk outsourcing.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it.

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    Progent's Microsoft-certified consultants can assist you to maintain Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, improve security and compliance, and boost productivity by making sure that critical applications stay current, tracking licensing, and monitoring resource usage patterns to help you make informed buying choices. Once your organization is ready to update your SCCM 2007 configuration management solution, Progent can help you to prepare for and carry out an efficient migration to System Center 2012 Configuration Manager.

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    Progent’s Co-managed Help Desk service makes it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution built around the leading shared professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, status tracking, and reporting.

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    Progent can provide the expertise of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee defines the basic competencies and worldwide standards of skill that IT security professionals are required to learn. CISM gives business management the assurance that those who have qualified for their CISM certification possess the experience and knowledge to deliver effective security administration and support consulting.

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  • 24x7 NLB Test Lab Specialist
    Consulting Services NLB Testing

    The Progent Test and Training Lab at the QTS Colocation Center can be used for testing mission-critical applications, creating efficient system upgrade procedures, assessing and optimizing performance, designing or validating business continuity solutions, resolving compatibility issues, and building training environments for new products and technologies. For Progent clients without adequate internal resources to configure proper pilot systems, the lab cuts capital outlay and technical risk while keeping vital IT initiatives on schedule.

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    Progent's Cisco-certified wireless experts can assist you to evaluate the advantages of adopting Catalyst Wi-Fi controllers to manage Wi-Fi networks of any size. Progent can assist you to maintain and troubleshoot your existing wireless environment or help you plan and implement an efficient migration from earlier generation Wi-Fi controllers to modern models.

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    Progent's Citrix consultants can help you to evaluate the potential business benefits of the various editions of Essentials for Hyper-V, assist you to use Citrix management utilities with your Microsoft Hyper-V environment, and show you how to deploy Citrix Essentials to improve the responsiveness, uptime, flexibility, and fault tolerance of your virtualized environment while lowering the cost of equipment and operations and simplifying administrative processes.

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    If you are developing UNIX or Linux applications in an environment that includes Microsoft Windows-based servers, desktops, and office applications, Progent offers full-service network support outsourcing that frees you to concentrate on your field of strategic expertise without the continual distraction of managing your business network. By using automated network monitoring and by providing online and in-person assistance when your business needs it, Progent represents an affordable solution for supporting an IT network that features excellent reliability, protection, and efficiency. Progent's Linux developer assistance offerings feature full-service network support outsourcing, virtual infrastructure, remote and on-premises service and repair, network monitoring, and Contact Center support.

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    Remote continuous monitoring, automated alarms, and periodic analytical reporting are crucial to maintaining the proper operation of your IT system and avoiding preventable and expensive disruptions. Remote Monitoring and Management solutions have progressed to the point that companies of all sizes can afford a level of protection that was once limited to enterprises. Progent offers a variety Remote Monitoring and Management (RMM) options available as economical service packages designed to help you to identify and resolve a an array of IT network problems before they get big enough to disrupt productivity.

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  • NetApp MetroCluster Synchronous Replication Services
    NetApp SnapMirror Consulting Services

    NetApp MetroCluster is a high-availability and disaster recovery platform that uses failover storage clustering with continual replication to provide fast, zero data loss disaster recovery between sites that are as far as 185 miles (300km) apart. Progent's team of veteran network consultants can assist your business to design, configure, administer, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that meets your functional requirements and budget. Progent can make sure you follow best practices for installing your MetroCluster solution by providing guidance with tasks such as assigning disk pools, determining aggregate layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network, and testing your DR system to show compliance with information assurance standards and government mandates.

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  • Fault Tolerant ISP On-site Technical Support
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    Progent's Cisco-certified IT engineers can show you how to design an affordable, 24x7 Internet connection solution that can achieve 24x7 Internet access through a wide array of high availability Internet network technologies including non-stop BGP, transparent fail-over, and redundant Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert professionals to show you how to apply the most current techniques for fault tolerant Internet connections to create a cost-effective, fully redundant Internet network with automatic failover and other capabilities to deliver fault tolerant Internet availability.

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  • NetApp MetroCluster Disaster Recovery Engineer
    Consultancy NetApp MetroCluster and FlexPod

    Progent offers enterprise customers the help of a certified NetApp consultant for online or on-premises support for NetApp's entire family of SAN storage software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Components of NetApp SAN technology supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, transparent updates, system management, security and compliance, high availability, and remediation. Progent offers Level 3 support to assist you to resolve issues with NetApp SAN storage environments efficiently following leading practices.

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  • Colocation Facility Information Technology Consulting
    Top Rated Support Services Internet Data Center

    Colocation sites make it possible for businesses to share world-class data centers for hosting network equipment that supports mission-critical applications and services. Progent's Microsoft and Cisco premier consultants can assist your small business with all aspects of your colocation strategy including choosing and migrating to a colocation facility, creating network architecture, defining hardware, on-site and on-line troubleshooting, establishing remote network administration, and education your IT personnel.


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