Fast and Affordable Remote Support for Rio de Janeiro Rio de Janeiro Information Networks
For companies in Rio de Janeiro Rio de Janeiro, Progent offers remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, plus the assistance of CISSP-accredited security experts to handle high-level security architecture and diagnostic issues.
Progent's remote technical support engineers provide excellent leverage because they possess the practical background and have access to the sophisticated technology required to solve most network problems quickly. This lowers immediate expenses because service calls accumulate fewer billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization saves even more with incidental costs by minimizing or avoiding network downtime and associated losses due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting know-how is particularly valuable for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's billing model for remote support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike many online service companies, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for billing prevent situations where speedy. minor solutions manage to turn into major invoices. Progent's penchant for disposing of problems quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of optimized tools and field-proven methodologies which ensure the highest degree of effectiveness for remote help and repair for information networks of all sizes. Progent's online support team can link to your network remotely without compromising network security.
Progent's sophisticated technical support database system includes extensive histories for all service that Progent's clients have received. Progent's authorized service personnel have access to the records of services delivered to every client by every Progent consultant. This history of issues and fixes is structured as a quickly accessible internal database that enables Progent's online technical engineers to share their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional vast support databases and allow priority response from manufacturers' in-house product engineers with the result that Progent's remote consulting experts can find the most efficient resolutions in the least time.
Online support services available from Progent to customers in Rio de Janeiro Rio de Janeiro include:
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Certified MS Windows Experts
Progent's Microsoft-expert remote service professionals can provide network repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist your company with a wide range of technology support services such as Microsoft Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop consulting and support services to assist your company to deploy, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 11 system design and upgrade support and Windows 10 configuration support, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your web-facing mobile devices.
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Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure engineers, and validates a consultant's network technology knowledge at the master level. CCIEs can deal with even the most complex issues associated with network design, deployment, administration, protection, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or identifying software updates. CCIEs provide excellent cost-effectiveness since their deep expertise enables them to solve problems rapidly. In many instances, less seasoned consultants can wrestle for hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your computer system using advanced on-line support tools in order to provide efficient, safe, and affordable diagnosis and remediation.
Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.
Progent locations in Rio de Janeiro Metro
City |
Address |
Phone |
Link |
Barra da Tijuca |
Av. das Américas, 3443, Barra da Tijuca Rio de Janeiro, RJ 22631-003 Brazil |
+55 (21) 2018-1122 |
Barra da Tijuca Network Support Services |
Ipanema |
Av. Visconde de Piraja , 495, Ipanema Rio de Janeiro, RJ 22410-002 Brazil |
+55 (21) 2018 1137 |
Ipanema Network Support Services |
Niterói |
Rua Quinze de Novembro, 106, Centro Niterói, RJ 24020-125 Brazil |
+55 (21) 2018-1202 |
Niterói Network Support Services |
Rio de Janeiro |
Av. Pres. Wilson, 231, Centro Rio de Janeiro, RJ 20030-021 Brazil |
+55 (21) 3500 1614 |
Rio de Janeiro Network Support Services |
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling family of connectivity devices by providing consulting services such as:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help organizations to carry out the urgent first step in responding to a ransomware assault by containing the malware. Progent's online ransomware expert can assist you to identify and quarantine infected servers and endpoints and guard clean resources from being penetrated. If your Rio de Janeiro system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery consultants can assist your Rio de Janeiro business to reconstruct a network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim. Progent's team of IT security specialists have the wide selection of skills required to rebuild all critical components of a compromised network rapidly and with little data loss. To learn more, visit Progent's ransomware cleanup and operational restoration experts.
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CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of security solutions to improve the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your business to recover rapidly following a serious penetration. Security services offered by Progent include: comprehensive information security and compliance assessment using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; configuring firewalls; building secure mechanisms for off-site and mobile communication; guarding your messaging system against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
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Hybrid Cloud Integration Solutions

Progent offers expert online support services to help organizations of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Microsoft 365 Exchange Online integration with local installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background providing high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the hardware used by the basic network infrastructure.
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UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide remote support services to address a wide array of computer technologies such as system infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy administration in environments that include Linux and Windows, Progent can provide VMware integration and Citrix support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux solutions. Progent's group-based approach to solving technical issues enables fast escalation, when required, to engineers with appropriate expertise to handle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers service expense.
Important Linux variants for which Progent offers expertise include:
RedHat Linux
SUSE Linux
Debian-GNU
Slackware Linux
Ubuntu
ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, subscription-based managed services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the world's top corporations. Progent's ProSight series of outsourced network management services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for monitoring and managing your client-server infrastructure by providing an environment for streamlining common tedious tasks. These include health monitoring, update management, automated remediation, endpoint deployment, backup and restore, A/V defense, remote access, standard and custom scripts, asset inventory, endpoint status reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alert to your designated IT staff and your Progent consultant so potential issues can be fixed before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of real-time and in-depth reporting plug-ins created to work with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore technology vendors to produce ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and enable non-disruptive backup and fast restoration of vital files/folders, applications, system images, plus virtual machines. ProSight DPS helps your business avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, user error, malicious insiders, or application bugs. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these fully managed services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight MFA with Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured application and give your password you are asked to confirm who you are on a unit that only you possess and that uses a separate network channel. A wide range of devices can be used for this added form of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You can designate several validation devices. To find out more about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Shared Support: Outsourced and Shared IT Support Center Services
Progent's Shared Service Desk offers a smooth supplement to your corporate network support organization. User access to the Service Desk, delivery of support, problem escalation, ticket creation and tracking, efficiency measurement, and management of the support database are consistent whether incidents are resolved by your core network support group, by Progent's team, or a mix of the two. Your business has complete flexibility to expand or reduce your share of support work as needed. Progent provides initial installation and provisioning of the professional services automation (PSA) software plus workflow documentation, validation and training.
For more information about ProSight Shared Call Desk, refer to ProSight Shared Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and affordable solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information network. Besides optimizing the protection and reliability of your computer environment, Progent's patch management services free up time for your in-house IT staff to focus on more strategic projects and activities that derive the highest business value from your network. Learn more about Progent's software/firmware update management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT programs. Billing charges for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these special fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
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Help Desk Call Center Support
Progent's Help Desk Call Center support programs for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Call Center or revamping your current organization, evaluating or enhancing Call Center software to meet the unique requirements of your company, or adding temporary online staff to supplement your internal Call Center team to deal with demanding situations like software migrations, major upgrades, or rolling out brand new applications.
Progent's Call Center staff of experienced information technology experts offers your computer users in Rio de Janeiro Rio de Janeiro rapid contact with a reliable support group with substantial experience delivering telephone-based support and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk recognition as a key enabler of business productivity, and Progent's policy is to fix rather than just record technical problems.
- Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group provides phone-based advanced consulting support and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom development, and education for familiar Microsoft applications such as CRM, Microsoft Project, Office Word, and Office Excel. To read more on Progent's consulting, custom development, and education services, see Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center2, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Rio de Janeiro Rio de Janeiro online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can tune SCOM to suit your business so that your network maintenance is proactive and automated. By uncovering potential problems before they grow into network outages, system monitoring can head off inconvenient and costly information system breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments that incorporate a mix of platforms.
How Your Rio de Janeiro Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Rio de Janeiro Rio de Janeiro, Progent's phone-based computer support specialists can deliver expert and economical system help whenever your company needs it. Over two decades of offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair computer problems rapidly while eliminating the cost and lost time that comes with on-site support calls.
Even if your Rio de Janeiro office has a local freelance consultant or employs a full time IT staff that can handle ordinary computer issues, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the time or the experience to handle unexpected network emergencies or especially complex integration problems.
Features of Progent's Remote Network Services for Rio de Janeiro Rio de Janeiro
Progent's phone help, remote repair, system security expertise, and system administration services give companies in Rio de Janeiro Rio de Janeiro the greatest leverage for your support investment. Whether you require occasional telephone support and Internet-based network repair or full-time Help Desk call center services and system administration, Progent's professionals can provide your office world class network support while permitting you to avoid the expense and administration overhead of carrying a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to companies in Rio de Janeiro Rio de Janeiro and is also ideal for networks in geographic areas that lack consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad range of Microsoft support tools, technical information, and continuing training.
- By the Minute Billing to Reduce Costs
Progent provides remote support on a minute-by-minute basis, so you are billed only for the support you receive. Progent has no minimum fee for phone service and asks for no periodic subscription fee for support services provided during normal business hours. This saves you from paying big bills for quick fixes.
- Availability of Cisco Certified Network Design Experts
Progent's registered experts for Cisco can provide the services of authorized specialists with skill in designing, implementing, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's core consulting services include technology integration, Microsoft Exchange expertise, network security planning, and Help Desk Co-management services. Progent's Experts group offers world-class consulting support for specific business applications. Support offered by the Application Experts staff covers:
Dynamics GP Support and Customization
Microsoft Office Project and Project Online Support
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Application Development
MySQL DBA Services and Software Design
Apple Macintosh Support
Amazon Marketplace Web Service Application Development
By offering a full service centralized resource for IT generalists and application experts, Progent can tailor timely, affordable, and thorough information technology solutions that match the specific requirements of your business.
- Sophisticated Online Access Software
Protected online access permits Progent's support experts to observe precisely what your users see. This makes it possible to produce fast fixes to issues that might otherwise require an expensive personal visit. Effective remote connectivity tools and expert technicians combine to allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in offsite support and remote system tracking.
- Compatibility with Leading VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Support for Maximum System Uptime
For companies with line-of-business applications, Progent offers optional 24x7 remote support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this offering can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-constrained businesses whose clients require immediate access to a Help Desk Call Center with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT background, fine tuned support tools, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
- Best Practices
Progent's staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the front lines of network service, performing a wide variety of IT projects for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This means that you get not only expert IT capability, but also a support engineer with proven approaches for applying technical knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person visits by the minute. As a result, you are charged only for received services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services delivered during normal business hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick solutions so you will not be tempted to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Companies who utilize familiar independent consultants or who employ internal IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, system monitoring can keep your information network from painful and costly service disruptions.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.