Consulting Support for BlackBerry Technology
RIM BlackBerry SupportBlackBerry mobile PDAs were once one of the most popular products for maintaining location-independent access to email, calendars, web applications, and other critical business data. Progent offers Riverside, California companies the services of BlackBerry-premier professionals who can help companies to maintain their BlackBerry environments or transition smoothly to a more popular smartphone platform.

As the complexity of small company IT technology has increased, and as the need for world-class protection, dependability, and recoverability has become the standard for organizations of any size, successful integration and maintenance of BlackBerry solutions has become more challenging. To handle issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse email servers and corporate databases, small businesses frequently turn to outside support professionals who specialize in BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-certified engineers who can assist small organizations to plan, manage, and repair BlackBerry solutions economically and effectively, eliminating the requirement for an in-house BlackBerry solutions expert and reducing the cost and stress of maintaining mobile work groups. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security professionals. This range of knowledge, combined with Progent's efficient online support model, provides small businesses an economical solution for incorporating BlackBerry technology seamlessly into their business information system.

Progent's consultants can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your database and email systems work efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from older editions of BlackBerry and Microsoft technology, set up easy-to-use management utilities to enable you to track and support BlackBerry devices across your company, define security policies that are right for your business, develop custom wireless applications, and ensure that your network infrastructure is appropriately designed to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your regular backup procedures so that it can be restored quickly and safely.

Consulting and Technical Support Services for BlackBerry BES Server
BlackBerry BES Server streamlines management and maintenance of BlackBerry devices, offering a single platform for handling critical tasks like smartphone deployment, updates, and retirement while also providing a solid infrastructure for security and high availability. BlackBerry Enterprise Server (BES) delivers seamless integration between Microsoft Exchange, Groupwise, or Lotus messaging servers and BlackBerry smartphones and allows wireless synchronization.

BlackBerry Enterprise Server Troubleshooting Help

BlackBerry Enterprise Server features a wealth of security options beginning with advanced data encryption of information transmitted between a BlackBerry device and BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows great versatility in adjusting levels of security to meet the special requirements of your network. Progent's BlackBerry certified engineers can help you to select advanced security functions and enable them remotely. Samples of these wirelessly selectable security features include:

  • Lock down a BlackBerry device
  • Erase data from a lost BlackBerry smartphone
  • Disable Bluetooth
  • Activate internal protection against malware

BES Server also provides flexibility in selecting how to prevent BlackBerry users from loading or executing unsecure or unauthorized software. Progent can help you to select blocking techniques such as:

  • List precisely which programs are permitted on the device
  • Block third-party applications from using non-volatile memory on the BlackBerry device
  • Select which resources external software can access on the smartphone
  • Restrict the types of access external programs running on the BlackBerry smartphone can initialize
  • Block all third-party software from being loaded or run on the smartphone

How Progent Can Help You to Manage and Support Your BlackBerry Environment
Progent can provide an experienced BlackBerry support who has earned accreditations from Research in Motion in all major facets of BlackBerry technology. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to designing wireless workforce solutions built around BlackBerry BES Server. These RIM BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmA Progent BlackBerry Certified Support Specialist can help you to carry out common support functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, setting up e-mail filters and auto-signature, changing user profiles, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your company messaging software. Progent's seasoned experts can in addition assist your business to troubleshoot a broad array of problems associated with synchronization, handset recognition, messaging reconciliation, web browsing, wireless connectivity, Instant Messaging, PC software configuration, and Desktop Redirector.

As a leader in delivering countrywide remote support for small business IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your wireless support costs at a minimum and, by solving issues promptly, maximizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can assist you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run critical tasks including troubleshooting enterprise activation issues, adding and deleting BlackBerry smartphone users, activating passwords, implementing wireless program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry consultants can also assist you to use administration software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and using WiFi for activation. In addition, Progent can explain the role of IT policies in the BlackBerry Enterprise system and help you to define and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system based on Exchange Server. Progent's BlackBerry-certified consultant has support skills in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to add and delete BlackBerry smartphone users on Exchange Server and Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System and IM, install push and pull access control lists, manage Microsoft Exchange Server data flow, generate, update, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and produce management reports based on SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent for Support from a RIM BlackBerry-Certified Specialist
In order to contact Progent about technical support for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.