Enlarging your at-home workforce can have a major impact on network architecture, security, and corporate processes. Progent has 20 years of background assisting SMBs to plan, configure, administer, tune, and debug IT networks that support at-home workers. Progent can help your Riverside organization to pick the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual solution for telecommuters that promotes teamwork and returns maximum business value. Progent offers support services that go from as-needed guidance for getting you over occasional technical bottlenecks to full project management to help you carry out mission-critical initiatives.
Progent's consultants can assist Riverside, California businesses to succeed with any aspect of building a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, data security, data protection solutions, and unified management.
Help Desk Call Center Services for Teleworkers
A rapid, organization-wide transition to a teleworker workforce, which could be the result of an epidemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing in-house Call Center. Progent's Help Desk services allow businesses to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of online technical support specialists along with enterprise-class ticketing and tracking technology to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop support from service requests to ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to check or edit their active trouble tickets, add details, and upload screen captures and relevant files. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For details, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Supplemental Service allows your business to augment your current Call Desk organization by splitting responsibilities for Help Desk support seamlessly between your regular support staff and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a co-sourcing support solution utilizing the number one professional services automation tool for handling service requests and ticketing, establishing ownership, tracking progress, and producing management reports. To find out how Progent's Call Center Augmentation Services can help your company to provide world-class IT support to your at-home employees, go to Progent's Call Desk supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Riverside, California company, phone 1-800-993-9400 or go to Contact Progent.