Enlarging your at-home workforce can have a major impact on network architecture, security, and corporate processes. Progent has 20 years of background assisting SMBs to plan, configure, administer, tune, and debug IT networks that support at-home workers. Progent can help your Riverside organization to pick the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual solution for telecommuters that promotes teamwork and returns maximum business value. Progent offers support services that go from as-needed guidance for getting you over occasional technical bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Riverside, California businesses to succeed with any aspect of building a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, data security, data protection solutions, and unified management.

Help Desk Call Center Services for Teleworkers
A rapid, organization-wide transition to a teleworker workforce, which could be the result of an epidemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing in-house Call Center. Progent's Help Desk services allow businesses to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of online technical support specialists along with enterprise-class ticketing and tracking technology to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop support from service requests to ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to check or edit their active trouble tickets, add details, and upload screen captures and relevant files. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For details, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service allows your business to augment your current Call Desk organization by splitting responsibilities for Help Desk support seamlessly between your regular support staff and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a co-sourcing support solution utilizing the number one professional services automation tool for handling service requests and ticketing, establishing ownership, tracking progress, and producing management reports. To find out how Progent's Call Center Augmentation Services can help your company to provide world-class IT support to your at-home employees, go to Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Riverside, California company, phone 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Progent offers IT support for medium size businesses with 100 to 250 system clients. The mid-size business or work group has traditionally been an overlooked segment of the market for IT support expertise. The overhead and support delivery practices of major third-party service organizations make them excessively costly for the typical mid-size business or small medium business (SMB), which commonly relies on a modest information technology budget with which to support an information system whose advanced technology and capability are often comparable to the information systems of much bigger enterprises. Progent's support delivery model, which takes great advantage of online service, virtual network technology and proactive network monitoring, significantly reduces the IT maintenance costs of a small-medium business while offering the mid-size company with enterprise-level support from certified, IT experts knowledgeable in a wide array of small business network solutions. If your mid-sized company or small business is looking for the quality of IT help appropriate by a mid-size organization without paying enterprise costs, you need Progent.

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    Progent's certified Internet Security and Acceleration Server consulting experts have extensive backgrounds configuring ISA Server-based security installations for information systems with many sites, remote workers, and line-of-business eCommerce applications. Progent's Microsoft Firewall consultants are available to assist your small business in designing and implementing an installation of ISA Server 2000 or ISA Server 2004 that meets your network protection requirements without adversely limiting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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    Progent's Microsoft consultants can provide cost-effective online support and development services to assist you to design, deploy, manage, and maintain Microsoft SharePoint 2010 installations that can involve web pages able to function as portals, extranets, document management applications, blogs, data warehouses, business information systems, enterprise search, Visio-driven workflows, and other tools to support and enhance information sharing. Progent can help you integrate SharePoint 2010 with MS SQL Server and with third-party data sources as well as with Microsoft's familiar desktop programs like Office Excel, Word, Outlook, and Project. Progent can assist you to migrate from previous versions of SharePoint or adapt a mix of web technologies into a unified and easy-to-manage SharePoint 2010 solution.

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    Exchange 2010 Upgrade Professional

    Progent's Microsoft-certified network engineers can assist your organization to determine the value of Microsoft Exchange 2010 for your company and can assist your IT staff to plan and implement a smooth migration to Exchange Server 2010 from Exchange 2003 or Microsoft Exchange 2007 that will offer quick ROI by improving your workers' efficiency, lowering the cost of hardware and support, simplifying administration, and integrating your vital communications platforms.

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    Information Technology Consulting CUE

    Cisco Unified Communications Manager, previously named CallManager, operates as the center of Cisco's communications and collaboration portfolio. Unified Communications Manager and Unified Communications Manager Express provide a modern IP-PBX by integrating with apps that include Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent's CCIE-certified consultants offer effective and budget-friendly online and onsite support to help organizations of all sizes to create and administer Unified CM deployments by providing Unified Communications Manager configuration and troubleshooting services that add maximum business value. Progent's consultants can assist with any facet of Unified Communications Manager support and debugging in areas that include integrating Cisco Voice over IP phones and Video phones, designing dial plans, setting up SIP connections and PSTN support, installing ISR G2 routers with CUBE VoIP networking support, creating UCS server clustering systems for high availability, performance tuning, and integration with Microsoft Exchange Server and Skype for Business.

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    Progent's certified consultants offers offsite and on-premises consulting expertise to help your company to administer, support, and troubleshoot PCs powered by Microsoft Windows 7 and also offers assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with management automation, security and compliance, disaster recovery, remote connectivity, smartphone and tablet integration, Wi-Fi network design, and remote system monitoring.

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    Cisco has developed an extensive product line of routers that includes routers designed to provide the protection, performance, and reliability demanded by organizations from small businesses to global enterprises and service providers. Cisco routers include support for redundancy, transparent failover, and redundant power for improved reliability and system uptime. Progent can show you how to select and configure Cisco routers to establish a solid infrastructure for your network and to make it easy to expand as you support new users, start new offices, deploy new services, open your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a range of routers based on Cisco's IOS operating system, including the Cisco 800 series of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for core Networks, plus legacy 1700 and 2600 Routers.

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  • ProSight Email Content Filtering Service Consult
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    Progent's ProSight Email Guard solution uses the technology of top data security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall.

  • Services Exchange Server Upgrade Urgent Professional Exchange 2003 to Exchange 2010 Upgrade
  • Small Business Technology Consulting Company Small Office Consulting Firms
  • Sun Solaris Remote Engineers Linux Remote Specialist

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    Progent can help you plan, configure, manage, monitor, and repair an efficient Wireless network infrastructure, recommend sensible products, and integrate wireless access points, wireless bridges, radio antennas, wireless controllers, and other wireless accessories. Progent can also help you put together a complete 802.11x network security plan that is well integrated with the security plan for your entire corporate network.

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  • Support Services Microsoft LCS Server IM Microsoft LCS Server 2007 IT Consultant
  • Symantec Protection Checkpoint Computer Security Specialist

  • Call Desk for Remote Workers Professionals
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    Progent has 20 years of experience assisting small and mid-size organizations to design, implement, optimize, administer, and troubleshoot computer networks that support an at-home workforce.

  • Symantec Raptor Compliance Audit Symantec VPN Security Auditor
  • Systems Management Server Network Engineer Microsoft Certified SMS Server Migration Technical Consultant

  • Design Firms Microsoft T-SQL
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    SQL Server 2005 delivers indispensable, standardized tools to computer experts as well as to network users, reducing the complexity of designing, deploying, administering, and using company data and analytical applications in environments ranging from mobile devices to enterprise data systems. The sophistication and integration requirements of Microsoft SQL Server 2005 require an IT consulting firm with hands-on expertise and broad knowledge in planning and deploying information-based, end-to-end business IT applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft integration, ensures you success in designing, deploying and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.

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  • MOM Case Study
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    Before Progentís Microsoft Operations Manager solution, system problems were approached reactively, after users complained about them. With the help of proactive, automated warnings and trend analyses created by Microsoft Operations Manager, Progent can now anticipate server issues before they becomes critical enough to disrupt network uptime. Because of Microsoft Operations Manager, Progent can resolve potential problems before customers are aware that the problems are there. Progent has expertise with Microsoft Operations Manager 2005 and MOM 2000 to offer small business IT systems enterprise-class reliability, safety and performance.

  • Telecommuters Consultants - Riverside - Setup Consulting Services Riverside After Hours Remote Workers Riverside Assistance - Setup Guidance Riverside County California
  • Top Outsourcing Microsoft ISA Server 2006 ISA Server 2006 Specialist
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  • Training Microsoft PowerPoint for Mac Learning Entourage
  • UNIX Migration Consulting Migration Consulting Solaris
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  • Urgent Online Support Services At Home Workforce Data Protection Online Troubleshooting At Home Employees Data Protection
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  • Virtualization Consultants Top Server Management Professional
  • Windows SBS 2008 Professionals Microsoft Windows SBS 2008 Services
  • Windows Server 2012 R2 Small Business Network Consulting Firms Riverside, CA, USA Windows 2019 Server Outsourcing IT Support Riverside California
  • Windows Server 2019 System Insights Configuration Integration Support Windows Server 2019 PowerShell
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  • Inland Empire Riverside Riverside Remote Workers Help Desk Augmentation Consulting
  • Wireless Integration Case Study Case Study Wireless

  • Windows Server 2012 R2 Hyper-V 3.0 Consulting
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    Microsoft Windows Server 2012 R2 Hyper-V enhances server virtualization in important areas including secure multitenancy, flexible infrastructure, cloud support, expandability and throughput, and high availability. Progent's Microsoft-certified consulting experts can help your business to take advantage of Hyper-V to install and maintain virtual servers to cut network costs and improve productivity.

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