Enlarging your at-home workforce may have a significant effect on IT infrastructure, security, and company processes. Progent has two decades of background assisting small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Riverside organization to select the right technologies and follow leading practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent offers services that go from on demand guidance for helping you over challenging IT roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent can assist Riverside, California companies to succeed with any aspect of creating a high-functioning telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk augmentation, security and compliance, data protection solutions, and streamlined management.

Help Desk Services for At-Home Workers
A sudden, organization-wide switchover to a telecommuter business model, which could be motivated by a pandemic or as a component of a disaster recovery/business continuity process, can overstretch even a well-staffed in-house Help Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Support Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk support services utilize Progent's extensive team of remote technical support specialists combined with world-class trouble ticketing and follow-up software to offer an affordable, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC technical support from help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or revise the status of their current tickets, enter details, and upload screenshots or attachments. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT specialists to resolve advanced problems. For more information, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service enables your company to supplement your current Help Desk Call Center staff by sharing responsibilities for Help Desk Call Center support services seamlessly between your regular IT support personnel and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's shared Call Desk service uses a co-sourcing support solution utilizing the number one PSA platform for managing help requests and ticketing, assigning responsibility, monitoring progress, and producing reports. For information about how Progent's Help Desk Augmentation Services can help your company to deliver world-class technical support to your at-home workforce, go to Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Riverside, California company, call 1-800-993-9400 or visit Contact Progent.

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