Besides offering fast contact with top-tier IT professionals and subject matter experts (SBEs) to help Riverside, California companies with discrete technical problems or strategic initiatives, Progent can provide temporary staff augmentation to deal with more broadly defined services such as desktop support, network administration, and Call Center response. Short-term staffing makes it possible for organizations to respond to expected or unplanned peaks in demand for IT personnel, which may be caused by situations such as mergers and acquisitions, site moves, platform upgrades, paradigm shifts like telecommuting, disaster response, seasonal variations, or new regulations. Temporary staffing can also cover voids left by the loss of full-time staff members because of vacations, health issues, resignation, or other reasons.
Advantages of Progent's Temporary IT Staffing Services
Progent's temporary supplemental staffing services give organizations the ability to respond to increases in demand for network personnel without dealing with the expense and hassle associated with identifying and hiring appropriate technical help and without the risk of increasing your full-time staff size.
Important aspects of Progent's temporary staffing services include:
Progent's Shared Help Desk Call Center Program
- Rapid availability of seasoned IT pros
- Simple engagement, cessation, and re-engagement of services
- Transparent augmentation of your full-time IT team
- Full documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled fast
- Strong working relationship with a top-level, full-service source for IT expertise
Progent's co-managed Call Center program is a proven flexible staff expansion option that enables IT groups to share the work of Help Desk Call Center support seamlessly between their in-house network personnel and Progent's nationwide team of IT support specialists. Acting as a seamless extension of your full-time Call Center, Progent's shared Call Center service is a joint service solution based on by the leading group PSA platform for managing, service requests, ticketing, assigning ownership, tracking responses, and generating management reports.
Why Choose Progent?
Progent has two decades of background delivering remote and on-premises network services for businesses across the U.S. Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts have earned top certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Riverside, California Organizations
Progent's seasoned roster of certified consultants and technical experts can deliver Riverside, California organizations a wide array of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service providers include:
Contact Progent for Temporary Staffing Services for Riverside, California Companies
To learn more about Progent's short-term staff augmentation services for Riverside, California companies, call 800-993-9400 or visit Contact Progent.