Besides offering fast access to guidance from top-tier IT consultants and subject matter experts to help Riverside, California companies with specific IT issues or strategic projects, Progent can provide short-term supplemental staffing to deal with more generalized services like desktop support, network administration, and Help Desk call center services. Short-term staffing can help businesses to deal with anticipated or unplanned increases in demand for network services, which may be caused by scenarios such as mergers and acquisitions, site relocation, technology migration, business process changes like telecommuting, disaster response, busy seasons, or new compliance requirements. Short-term supplemental staffing can also fill gaps caused by the absence of full-time IT personnel due to vacations, health issues, resignation, etc.
Benefits of Progent's Short-Term Staff Augmentation Services
Progent's temporary staffing services give organizations the flexibility to react to increases in demand for IT personnel without being saddled with the costs and delays that come with reviewing and hiring professional IT personnel and without the risk of increasing your full-time staff size.
Key aspects of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Program
- Rapid availability of reliable network professionals
- Easy initiation, termination, and resumption of services
- Seamless extension of your full-time IT team
- Full reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved fast
- Strong relationship with a world-class, full-service source for IT expertise
Progent's shared Call Center program is a specialized on-going staff expansion alternative that enables IT organizations to divide the responsibilities of Help Desk Call Center support seamlessly between their full-time IT staff and Progent's extensive team of IT support specialists. Working as a seamless extension of your in-house Call Center, Progent's co-managed Call Center service is a joint support alternative based on by the leading group PSA platform for streamlining, service calls, generating tickets, assigning responsibility, monitoring responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of background delivering online and on-premises network services for businesses across the United States. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts hold advanced certifications including CISSP, CISA, and CRISC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Riverside, California Companies
Progent's veteran team of certified consultants can deliver Riverside, California companies a wide array of online technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for network service providers include:
Contact Progent for Temporary Staff Augmentation for Riverside, California Companies
To find out more details about Progent's temporary staff augmentation services for Riverside, California businesses, call 800-993-9400 or visit Contact Progent.