Fast Online Support for Riverside IT Networks
For businesses located in Riverside or anywhere in California, Progent provides online support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex networking issues, plus the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting jobs.
Progent's remote support engineers offer excellent value due to the fact that they have the practical experience and have access to the sophisticated tools needed to solve most information system problems quickly. Efficient support reduces immediate expenses since solutions accumulate minimal billable consulting minutes. Remote support also avoids the expense of sending an engineer to your location. Your organization benefits additionally with incidental costs by reducing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced online consulting know-how is especially important for organizations that are dependent on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.
Progent's billing policy for online support is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are billed just for the support that you actually get. Unlike typical online service organizations, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing save you from scenarios where fast repairs somehow turn into major tabs. Progent's penchant for handling technical issues efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of customized tools and field-tested processes which promote the maximum degree of efficiency for remote help and repair for IT networks of all sizes. Progent offers protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's online support team to interface to your computer system remotely without breaching network security.
Progent's sophisticated service reporting application maintains detailed documentation describing all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of assistance provided to each client by every Progent engineer. This database of problems and resolutions is structured as an easily exploitable internal knowledge base that allows Progent's remote technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft open up additional extensive support knowledge bases and permit fast access to vendors' in-house support staff so Progent's online consulting experts are able to determine the best resolutions in the least time.
Remote services available from Progent to clients in Riverside and throughout the state of California include:
Certified MS Windows Expertise
Progent's Microsoft-expert remote support professionals can deliver network troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of affordable PC desktop support services to help your business to deploy, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include providing Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking professionals, and indicates a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs know how to resolve the most stubborn problems occurring in network infrastructure planning, deployment, administration, compliance, and repair. CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating program patches. Cisco CCIEs are an excellent cost-effectiveness since their broad experience allows them to fix problems rapidly. In many instances, less experienced consultants can wrestle for hours or even days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can interface to your computer system via the latest remote support tools to provide fast, secure, and economical diagnosis and remediation.
Progent's CCIEs offer consulting for the entire range of Cisco's popular selection of connectivity products. Cisco networking consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Cisco Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless AP layout and set up, Cisco Aironet APs engineering services, Cisco wireless controllers consulting, Cisco VPN and Security engineering expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a variety of security solutions to improve the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to recuperate rapidly after a serious penetration. Security support services available from Progent include: in depth data security assessment utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm attacks; setting up firewalls; designing safe mechanisms for remote and mobile communication; protecting your messaging infrastructure against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Progent offers expert online support services to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable process for recovering services quickly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer online support services to address a wide spectrum of information technologies including network infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified management in environments that incorporate Linux with Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux environments. Progent's group-oriented methodology for resolving network problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency online help resolving problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the world's top corporations. The ProSight series of outsourced network management services addresses all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to deliver web-based control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these special fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Riverside Business Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Help Desk Call Center support programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the top professional services automation (PSA) platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk team of experienced network professionals provides your workers in Riverside or anywhere in the state of California instant access to a large support group with substantial experience delivering phone consulting and online troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk recognition as a significant contributor to company success, and Progent's goal is to fix instead of just report network problems.
- Applications Services: Training, Customization, and Integration
Progent's Applications Consulting staff offers phone-based advanced engineering expertise and education in special business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Riverside, or anywhere in the state of California, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so that your computer support is proactive rather than reactive. By uncovering possible issues before they grow into full-scale emergencies, proactive monitoring can avoid inconvenient and expensive network crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments based on a combination of operating systems.
To get in touch with Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Riverside or anywhere in the state of California, Progent's online network support engineers are ready to provide expert and affordable IT help whenever your organization has to have it. Long experience offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to solve computer problems quickly while avoiding the cost and lost time associated with on-premises service calls.
Even if your Riverside organization deals with a local independent consultant or employs a full time organization that can handle common network problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to solve sudden system emergencies or especially complicated integration projects.
Features of Progent's Remote Computer Support for Riverside
Progent's phone support, remote troubleshooting, network security consulting, and network management services give offices in Riverside or throughout the state of California the greatest leverage for your support budget. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk services and network management, Progent's professionals can deliver your office world class IT support while allowing you to eliminate the expense and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to companies in Riverside and is also ideal for networks in more remote regions of California that lack consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a wide array of Microsoft support tools, technical information, and continuing training.
- Per Minute Rates to Minimize Costs
Progent provides online support on a per-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for phone support and requires no monthly subscription fee for services delivered during regular working hours. This keeps you from paying big bills for quick repairs.
- Access to Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco can provide access to authorized professionals who have skill in planning, deploying, and managing networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's core support services consist of technology integration, MS Exchange Server consulting, network security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide in-depth consulting support for critical business applications. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Support
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Application Development
MySQL Database Administration and Application Design
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient one-stop source for IT generalists and application experts, Progent can tailor fast, cost-effective, and comprehensive information technology solutions that address the specific needs of your company.
- Sophisticated Online Connectivity Software
Protected online connectivity permits Progent's support experts to observe exactly what your customers see. This makes it possible to produce quick fixes to problems that could otherwise require a costly personal service call. Sophisticated online connectivity software and experienced engineers together allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online troubleshooting and remote network tracking.
- Support for Popular VPN Products
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum System Availability
For organizations with mission-critical applications, Progent offers optional 24x7 online support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed especially for budget-constrained businesses whose clients require instant access to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical experience, fine tuned support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Online Technical Support from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Servers
Progent can provide in-depth support for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support, Windows Server 2008 migration, Windows Server 2003 maintenance, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises help per minute. Consequently, you are invoiced only for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no monthly commitment for services delivered during regular business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick fixes so you won't be forced to permit less critical problems to fester.
- Complete Records of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or small support organizations who offer scant documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports transmitted by every staff member to every customer. The discipline of detailing and archiving service records allows more efficient service and avoids a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, network monitoring can save your information network from stressful and costly availability losses.
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.