Fast and Affordable Online Troubleshooting for Riverside Computer Networks
For companies located in Riverside or anywhere in the state of California, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the services of CISSP-certified security experts to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support engineers offer exceptional leverage because they possess the practical background and have access to the advanced technology required to resolve the majority of information system problems quickly. This reduces direct expenses because solutions accumulate minimal billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company saves additionally in indirect expenses by minimizing or avoiding network outages and related losses due to business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced online technical support know-how is particularly valuable for organizations that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.
Progent's pricing policy for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you owe only for the support that you receive. In contrast to many remote support organizations, Progent imposes no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing eliminate situations where fast solutions manage to turn into big bills. Progent's penchant for solving technical issues efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized tools and proven processes that ensure the highest degree of efficiency for remote engineering help and repair for information networks of any size. Progent offers secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to access your company's computer system remotely without violating system security.
Progent's powerful customer support database system includes detailed documentation describing all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of assistance provided to each customer by any Progent consultant. This database of trouble tickets and repairs is organized as a quickly retrievable internal database that allows Progent's remote support experts to share their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft make available additional massive technical knowledge bases and allow fast access to vendors' in-house support staff with the result that Progent's remote service experts are able to determine the best resolutions in the least time.
Online support services offered by Progent to companies in Riverside and throughout the state of California include:
Authorized MS Windows Support
Progent's Microsoft-qualified remote service experts can deliver computer system repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 application development,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective desktop services to help you company to deploy, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's PC desktop consulting services include providing Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the premier accreditation for networking professionals, and validates an individual's networking skills at the master level. Cisco-qualified CCIEs know how to handle even the most complex challenges surrounding network infrastructure design, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with IOS Software network management utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs provide exceptional cost-effectiveness since their deep experience enables them to solve problems quickly. In many instances, less qualified engineers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE support experts can tie into your network by means of advanced on-line troubleshooting technology to provide efficient, secure, and affordable diagnosis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's popular family of networking devices. Cisco technology expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Wireless Access Points consulting help, Cisco wireless controllers support Services, Cisco VPN and Security engineering help, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Qualified Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection solutions that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or help you to clean up rapidly after a serious breach. Security support services offered by Progent include: in depth information security analysis using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; rapid cleanup after virus and worm assaults; setting up firewalls; establishing secure mechanisms for remote and mobile communication; guarding your email infrastructure against spam and DHA attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert online support to help organizations of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that combine on-premises IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent workflow for restoring services rapidly after an outage. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based consulting services to address a broad array of information technologies including system infrastructure, messaging systems, network and process security, plus UNIX and Microsoft Windows integration. For server economization and easy management in environments that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical issues promotes quick escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency phone-based help analyzing anomalies within UNIX/Linux networks based on popular derivatives of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services designed to enable small and mid-size organizations to utilize the same cutting-edge technology used by some of the industry's leading enterprises. The ProSight series of network management outsourcing services covers all key areas of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide centralized control and world-class protection for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so all potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup/recovery system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT projects. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special fields of information technology enables customers to complete critical projects economically and on schedule. Progent's special online consulting solutions include:
How Your Riverside Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who don't have the budget to create an in-house Call Center but who need fast communication with an efficient Help Desk with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Help Desk is intended for larger businesses and acts as a transparent extension of your current Helpdesk staff. Progent's Virtual Help Desk can act as a an escalation option to resolve the toughest technical challenges, or be ready in hectic instances when your other support engineers are swamped.
Progent's Help Desk team of veteran information technology professionals provides your clients in Riverside or anywhere in the state of California instant assistance from a dependable network service resource with years of experience providing telephone-based help and online troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center perception as a key enabler of company success, and Progent's aim is to resolve rather than just track IT issues.
- Business Applications Support: Education, Customization, and Integration
Progent's Applications Consulting Group provides remote advanced consulting expertise and training in specific application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and training for Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Riverside, or anywhere in the state of California, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your environment so that your network support is proactive and automated. By detecting possible problems before they result in network outages, automated monitoring can minimize inconvenient and costly network breakdowns. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or environments based on a combination of OS platforms.
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Riverside or anywhere in the state of California, Progent's online computer support engineers can deliver professional and economical IT help whenever your business requires it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair IT problems quickly while eliminating the cost and lost time associated with on-premises service calls.
Even if your Riverside office has a local independent consultant or maintains an in-house organization that can handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless virtual extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the experience to solve sudden system crises or particularly complex integration problems.
Benefits of Progent's IT Support for Companies in Riverside
Progent's remote network troubleshooting services allow your Riverside organization to realize the benefits of on-call, expert network support without the cost of maintaining a full-time IT staff. Your information system will acquire added strategic value by being increasingly reliable, productive, and protected. Benefits to your business include:
- Seamless remote extension of your on-site IT resources
For most organizations in Riverside or anywhere in California, nearby computer service resources, whether consisting of outside consultants or an in-house maintenance staff, can resolve typical technical issues. However, serious problems may spring up when local support personnel are overstretched or absent, and some problems may involve IT products that is beyond the scope of your onsite service people. In these situations, Progent's on-call service specialists provide a convenient, quick, and economical solution to supplement your regular resources and to convey useful knowledge to improve your capability to handle future issues locally.
- Reduced Dependence on Individual Service Providers
For network maintenance, smaller businesses often depend on individual freelance consultants. While freelance consultants have less internal costs than larger service companies and can afford to charge lower rates, they are often overextended, making it impossible to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the lack of backup help may force your business to wait for help during an IT crisis. As your company expands, system unavailability and problems with vital software become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers an on-call source of reserve service expertise to make sure your IT system remains available.
- Build a Solid Basis for Seamless Growth
Companies typically begin with an IT system implemented on a modest budget. Without a proper infrastructure, band-aid repairs can get piled onto a weak foundation. When a network grows, reliability and expandability problems can impede the productivity of the organization. Such poorly built environments need proper analysis, smart long-term planning, and broad-based IT knowledge to upgrade to a system architecture able to offer the stable foundation to meet current business demands and simplify downstream growth.
- Interact with Solution Providers Rather Than Technology Sellers
Smaller companies need guidance and technical education to negotiate an ever more complex array of product options available for promoting business growth and improving productivity. Businesses hardly need a computer engineer who is trying to sell a certain vendor's products. IT support and product sales can result in a situation where the recommended
solution is designed around a profitable technology instead of the true requirements of a business. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to match technical expertise with the best needs of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT experience, fine tuned support software, and familiarity with corporate IT allow offices to avoid the limitations of excessive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Online Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on industry background, at the front lines of network service, executing a broad range of technical projects for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This means that you get not just expert technical help, but also a support engineer with proven methods for applying computer knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site help per minute. As a result, you pay just for received services. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for services delivered during normal working hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast fixes so you will not be forced to allow minor problems to fester.
- Complete Records of IT Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who provide minimal documentation or details of services performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports transmitted by each consultant to each customer. The practice of documenting and organizing service activity allows more efficient service and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.