Immediate Remote Help for Riverside Computer Systems
For companies in Riverside or anywhere in the state of California, Progent offers remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, as well as the services of CISSP-qualified security consultants to handle advanced security design and diagnostic issues.
Progent's online support experts provide excellent leverage because they possess the practical experience and are equipped with the sophisticated tools required to resolve the majority of information system issues quickly. Efficient support reduces direct expenses since service calls require fewer billable consulting minutes. Online help also avoids the cost of sending an engineer to your location. Your organization benefits even more with indirect costs by minimizing or eliminating network downtime and related costs due to business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is especially valuable in environments that depend on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.
Progent's billing model for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for phone consulting, so you are charged just for the support that you actually get. Unlike typical online service organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate situations where speedy. minor fixes manage to end up as big tabs. Progent's penchant for handling problems efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized technologies and field-tested processes which promote the maximum level of effectiveness for online technical support and repair for information systems of any size. Progent provides protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to link to your computer system without breaching system security.
Progent's proven service reporting application keeps extensive histories of all service that Progent's clients have received. Progent's team service personnel have the benefit of the history of all help rendered to every Progent customer by any consultant. This history of issues and fixes is structured as a readily searchable internal knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft open up other massive technical databases and allow quick response from manufacturers' in-house product engineers so Progent's online consulting experts can find optimal resolutions quickly.
Online technical support services provided by Progent to clients in Riverside and anywhere in the state of California include:
Certified Windows Support
Progent's Microsoft-premier remote service professionals can deliver computer system repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of affordable PC desktop consulting and support services to help you business to install, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Windows 10 upgrade assistance plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking engineers, and certifies a consultant's networking skills at the master level. Cisco CCIEs know how to deal with the most stubborn challenges occurring in network planning, installation, maintenance, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS network administration utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs are an exceptional value because their deep experience enables them to fix problems rapidly. In typical cases, less seasoned service providers can struggle for many hours or days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE consultants can connect to your environment by means of state-of-the-art on-line troubleshooting technology to perform efficient, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling family of infrastructure devices by delivering consulting services such as:
CISM and CISSP Premier System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions to enhance the defenses of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist you to recover quickly after a serious penetration. Security solutions available from Progent include: comprehensive information security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; integrating firewalls; establishing safe mechanisms for off-site and mobile access; securing your email infrastructure from spam and DHA attacks; and managing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting services to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that combine on-premises resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can generate reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online consulting services to cover a wide array of information technologies such as network infrastructure, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy administration in environments that combine Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent online help diagnosing problems affecting UNIX/Linux networks based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same advanced IT solutions used by some of the industry's leading enterprises. The ProSight line of network monitoring and management services covers all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Progent's rates for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these special areas of computer technology enables customers to execute critical projects economically and on time. Progent's special remote consulting solutions include:
How Your Riverside Business Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.
Progent's Call Center consulting services can assist you in establishing an effective new Call Center or improving your current organization, selecting or modifying Help Desk Call Center software to handle the particular demands of your company, or providing temporary online personnel to reinforce your internal Call Center resources to deal with demanding events like software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center staff of seasoned information technology professionals offers your computer users in Riverside or anywhere in the state of California immediate assistance from a reliable technical support resource with years of experience providing phone support and remote repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk recognition as a crucial contributor to business efficiency, and Progent's target is to fix rather than merely record network problems.
- Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Team can supply phone-based advanced consulting support and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, customization, and education services, see Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Riverside, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to fit your business so your network support is proactive and automated. By spotting possible trouble spots before they grow into crashes, proactive monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also use network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments powered by a mix of OS platforms.
To contact Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Riverside or anywhere in the state of California, Progent's online computer support engineers are ready to deliver expert and affordable IT help whenever your organization has to have it. More than a decade of delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access technology to fix network problems rapidly while eliminating the cost and lost time that comes with on-premises support calls.
Even if your Riverside business relies on a local independent support technician or maintains a full time organization that know how to handle the majority of network problems, Progentís Microsoft certified engineers can still offer an easy and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the time or the knowledge to fix sudden system crises or especially tough integration problems.
Advantages of Progent's IT Support for Companies in Riverside
Progent's online IT consulting services enable your Riverside company to experience the benefits of immediate, enterprise-class network support without the expense of maintaining an in-house IT organization. Your network will derive added business worth by becoming increasingly reliable, productive, and secure. Advantages to your company include:
- Convenient virtual expansion of your local IT resources
For most organizations in Riverside or anywhere in California, nearby network support resources, whether consisting of independent consultants or an internal IT staff, can take care of the majority of network problems. On the other hand, IT crises sometimes occur when your regular resources are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your local support technicians. In these instances, Progent's online service specialists provide an easy, quick, and affordable solution to augment your regular help and to pass on useful information to increase your ability to resolve future issues in-house.
- Less Dependence on Freelance Consultants
For IT maintenance, smaller offices commonly depend on individual freelance consultants. Although independent consultants carry less overhead than big consulting firms and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the lack of reserve help may require your business to wait for assistance during an IT crisis. As your business grows, network unavailability and trouble with vital software become more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a ready source of reserve support experts to make sure your IT system remains up and running.
- Create a Solid Foundation for Smooth Growth
Businesses often start with an information architecture implemented on a modest budget. Lacking a proper framework, slap-dash repairs often get thrown on top of an unstable foundation. When a network grows, reliability and scalability issues can hinder the productivity of the business. These poorly built systems require proper analysis, intelligent strategic planning, and wide IT knowledge to evolve to a network architecture able to provide the solid foundation to meet current business requirements and ease downstream growth.
- Work with Solution Providers Instead of Product Sellers
Smaller organizations need guidance and technical education to navigate through an ever more complex array of product options capable of promoting business success and improving productivity. These companies hardly need a computer engineer who is motivated to earn a commission on a certain vendor's products. Network support and product selling can lead to a situation where the recommended
solution is built around a profitable technology instead of the true requirements of a client. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to match technical expertise with the best needs of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT expertise, refined support software, and understanding of enterprise networking enable businesses to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry background, at the front lines of IT service, performing a wide variety of technical tasks for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This means that you get not only expert IT capability, but also a consultant with proven methods for applying technical knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises help per minute. Consequently, you are invoiced just for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup charge and asks no retainer for services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick solutions so you will not be tempted to allow less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by each staff member to each client. The practice of detailing and organizing service activity results in more efficient support and avoids a slew of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer round-the-clock remote monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, network monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.