Fast and Affordable Online Troubleshooting for Riverside California Networks
For organizations located in Riverside California, Progent offers online help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's online support experts provide excellent leverage because they possess the practical background and have access to the advanced tools necessary to solve the majority of information system issues rapidly. This reduces direct expenses since solutions use up fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company benefits even more in incidental costs by minimizing or avoiding network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting expertise is especially important in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.
Progent's billing model for online support is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you are billed only for the services that you actually get. Unlike many remote support companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for billing do away with situations where quick repairs somehow end up as large tabs. Progent's penchant for solving technical issues efficiently means your business saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and proven methodologies that permit the maximum degree of effectiveness for online help and troubleshooting for IT networks of all sizes. Progent's remote service group can connect to your network remotely without breaching network security.
Progent's proven technical support reporting system maintains extensive records for the support that Progent's customers have been provided. Progent's team consultants have the benefit of the records of all help delivered to each customer by any consultant. This archive of issues and fixes is stored as a quickly accessible proprietary database that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the value of Progent's technical support grows over time. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft open up additional extensive technical support knowledge bases and allow priority access to vendors' in-house engineering staff so Progent's remote service experts are able to arrive at optimal resolutions quickly.
Remote support services provided by Progent to clients in Riverside California include:
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Authorized Windows Expertise
Progent's Microsoft-premier remote support professionals offer network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a wide variety of platform support services such as Microsoft Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop consulting and support services to assist you business to install, integrate, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 11 system design and migration support and Windows 10 configuration support, plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and web-facing mobile devices.
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Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for network engineers, and validates a consultant's networking knowledge at the master level. Cisco CCIEs know how to handle the most stubborn challenges surrounding network design, integration, management, compliance, and repair. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in isolating problems with IOS network administration utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs offer excellent value because their broad experience permits them to solve problems quickly. In many instances, less experienced consultants can wrestle for many hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your network using advanced remote troubleshooting technology in order to perform efficient, secure, and economical analysis and repair.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
Progent locations in Inland Empire
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling selection of connectivity products by delivering services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help you to complete the urgent first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineer can help you to identify and quarantine infected servers and endpoints and protect clean assets from being compromised. If your Riverside system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal Services
Progent's ransomware recovery consultants can assist your Riverside company to rebuild an IT network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's team of cybersecurity specialists bring the broad range of skills required to reconstruct all critical facets of a compromised network rapidly and with minimal data loss. To learn more, visit Progent's ransomware cleanup and business restoration services.
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CISSP and ISSAP Premier System Security Engineers
Progent's accredited CISM and CISSP security and compliance consultants can provide a range of system protection services that can improve the immunity of your Windows, macOS and OS X, or Linux environment against internal or external threats or help you to clean up quickly after a serious breach. Security consulting services offered by Progent cover in depth data security and compliance analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious attacks; integrating firewalls; building safe mechanisms for off-site and mobile access; securing your email system against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
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Hybrid Cloud Integration

Progent can provide expert remote consulting to help organizations of any size integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your IT team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services such as Microsoft 365 integration solutions with on-prem Exchange environments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for restoring services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
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UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to cover a wide spectrum of information technologies such as network architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified management in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from older systems to Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving technical issues enables quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and cuts service costs.
Major Linux versions for which Progent can provide expert support include:
RedHat Linux
SUSE Linux
Debian GNU/Linux
Slackware Linux
Ubuntu
Progent's ProSight Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, subscription-based services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology used by many of the industry's leading corporations. The ProSight series of network monitoring and management services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be resolved before they can disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for managing your network, server, and desktop devices by offering an environment for performing common time-consuming jobs. These include health checking, update management, automated remediation, endpoint configuration, backup and recovery, anti-virus protection, secure remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alert to your specified IT management personnel and your Progent technical consultant so that emerging issues can be fixed before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of in-depth reporting utilities created to integrate with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup product vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your backup operations and enable transparent backup and rapid recovery of important files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or application bugs. Managed backup services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a secured application and give your password you are asked to verify who you are via a device that only you possess and that is accessed using a different network channel. A broad selection of devices can be utilized for this second form of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register multiple validation devices. For more information about Duo identity validation services, see Cisco Duo MFA two-factor authentication services for access security.
- ProSight Shared Support: Outsourced and Shared Call Desk Services
Progent's Shared Help Desk Service offers a seamless extension of your core IT support group. End user access to the Help Desk, delivery of support, problem escalation, trouble ticket creation and updates, efficiency metrics, and maintenance of the service database are consistent regardless of whether issues are resolved by your core network support organization, by Progent, or by a combination. Your business has complete flexibility to expand or reduce your share of support activity as circumstances demand. Progent provides startup deployment and onboarding of the professional services automation software as well as documentation, testing and training.
For details about ProSight Shared Support, go to ProSight Co-Managed Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management offer organizations of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving IT system. Besides optimizing the security and reliability of your IT network, Progent's software/firmware update management services allow your in-house IT team to concentrate on more strategic projects and activities that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for contract information technology programs. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables customers to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:
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Help Desk Expertise
Progent's Help Desk Call Center programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk consulting services can assist you in building an effective new Call Center or enhancing your current organization, identifying or modifying Call Center application software to address the special needs of your business, or providing temporary online staff to supplement your internal Call Center group during demanding scenarios like software transitions, major upgrades, or rolling out new business software.
Progent's Call Center staff of seasoned information technology professionals offers your clients in Riverside California quick contact with a reliable support resource with years of experience providing telephone-based support and remote repair service for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center the reputation as a significant driver of company efficiency, and Progent's aim is to solve instead of simply report technical issues.
- Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting staff offers online advanced consulting expertise and training in specific business application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, customization, and education for popular Microsoft applications including CRM, Project, Office Word, and Microsoft 365 Excel. For more information on Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Riverside California online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager to suit your environment so that your IT maintenance is proactive and automated. By exposing potential problems before they grow into full-scale emergencies, proactive monitoring can ward off inconvenient and costly service crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems powered by a variety of operating systems.
How Your Riverside Company Can Contact Progent's Online Support Experts
To contact Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Riverside California, Progent's phone-based network support engineers are ready to deliver professional and economical system support the moment your business has to have it. Over 20 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve network problems rapidly while avoiding the expense and lost time associated with in-person service visits.
Even if your Riverside organization has a regular independent consultant or maintains an in-house IT staff that can deal with the majority of computer problems, Progent's Microsoft certified engineers can provide a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to solve unexpected system emergencies or especially complex integration projects.
Details of Progent's Remote Network Support for Riverside California
Progent's phone support, remote troubleshooting, network security expertise, and network management services give businesses in Riverside California the greatest leverage for your support budget. Whether you need occasional phone support and remote network repair or full-time Help Desk support and system management, Progent's professionals can deliver your company world class network support while permitting you to avoid the cost and hassle of maintaining a large in-house IT staff. Key features of Progent's online help services include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Riverside California and is also ideal for customers in more remote regions that have a limited supply of technicians with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a wide array of Microsoft support utilities, service databases, and continuing training.
- Per Minute Rates to Reduce Costs
Progent provides remote support on a per-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum fee for phone service and imposes no monthly subscription fee for services provided during regular working hours. This protects you from paying big invoices for simple repairs.
- Access to Cisco Certified Network Design Specialists
Progent's registered experts for Cisco can provide access to on-staff professionals who have skill in planning, deploying, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Experts Team
Progent's core support offerings consist of technology integration, Microsoft Exchange Server expertise, system security planning, and shared Help Desk services. Progent's Application Experts group can provide in-depth consulting support in critical business applications. Help available from the Application Experts Team includes:
Dynamics GP Consulting and Customization
MS Project Expertise
Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Software Development and Debugging
Oracle DBA Services and Software Development
MySQL Management Support and Application Design
Apple Macintosh Integration
Amazon Marketplace Web Service Software Integration
By providing a full service centralized resource for IT generalists and application experts, Progent is able to deliver timely, inexpensive, and comprehensive information technology solutions that meet the special needs of your business.
- State of the Art Online Access Tools
Protected remote connectivity allows Progent's service professionals to observe exactly what your users see. This makes it possible to produce quick solutions to problems that could otherwise require a costly personal visit. Effective online access tools and expert engineers combine to enable Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in offsite support and remote network tracking.
- Compatibility with Leading VPN Gateways
Progent supports secure VPN access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Support for High System Availability
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-conscious companies whose clients require immediate recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT expertise, refined support tools, and understanding of enterprise networking allow companies to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited internal IT help.
Progent stands out by offering:
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent offers world-class expertise for Microsoft's popular server platforms with services such as Microsoft Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 support, Windows 2003 maintenance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for online support and in-person help by the minute. Consequently, you are billed exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no initialization fee and asks no monthly commitment for support services delivered during regular working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for quick fixes so you won't be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Businesses who utilize familiar freelance consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, protected, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to provide 24x7 system tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
How Does Our Company Start Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.