Fast and Affordable Online Help for Riverside California Information Networks
For companies in Riverside California, Progent offers remote technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging networking problems, as well as the services of CISA and CISSP-qualified security consultants to help with high-level security design and diagnostic issues.
Progent's online support experts provide excellent leverage because they possess the real-world background and are equipped with the advanced tools required to solve the majority of network issues quickly. This lowers direct expenses because service calls require minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company saves additionally with incidental expenses by minimizing or eliminating network outages and associated costs stemming from business disruption, upset clients, idle workers, and de-focused executives. Progent's advanced remote technical support know-how is especially important for organizations that rely on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing model for online help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the support that you actually get. In contrast to many remote service firms, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and simple model for pricing save you from scenarios where quick fixes somehow end up as substantial invoices. Progent's skill at dealing with problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an array of customized tools and field-tested processes which allow the maximum level of effectiveness for online engineering help and repair for information systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the consultants of Progent's online support team to interface to your network without compromising network security.
Progent's proven technical support database application keeps detailed records describing all service that Progent's clients have been provided. Progent's staff engineers have access to the details of all help delivered to every client by any Progent engineer. This archive of issues and resolutions is structured as an easily searchable proprietary database that enables Progent's online support engineers to share their knowledge company-wide to ensure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and close relationships with key industry leaders including Cisco and Microsoft open up additional massive technical support knowledge bases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists are able to find the best resolutions quickly.
Remote technical services offered by Progent to companies in Riverside California include:
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support professionals can provide computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist your company with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop services to help your company to install, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for networking engineers, and certifies a consultant's technical skills at the expert level. CCIEs can resolve the most complex challenges associated with network infrastructure planning, integration, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with IOS Software network management utilities and coming up with workarounds or identifying software patches. Cisco CCIEs are an excellent value because their deep experience allows them to fix problems quickly. In typical cases, less experienced consultants can struggle for many hours or days with the same problems that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can tie into your network by means of sophisticated remote support technology in order to provide fast, safe, and economical analysis and remediation.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
Progent locations in Inland Empire
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular selection of infrastructure products. Cisco infrastructure consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless access point planning and set up, Cisco Aironet APs deployment expertise, Cisco wireless controllers support Services, Cisco VPN and Network Security engineering support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security solutions that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your company to recuperate rapidly following a serious penetration. Security support services offered by Progent include: thorough data security and compliance analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm attacks; integrating firewalls; building secure architectures for remote and mobile access; guarding your messaging infrastructure from spam and DHA attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting to help organizations of any size integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize local resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable runbook for restoring services quickly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and fixes and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online support services to address a broad array of computer technologies including system architecture, messaging systems, network and process security, plus UNIX and Windows coexistence. For server economization and simplified administration in environments that combine Linux with Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Windows or Linux solutions. Progent's group-oriented methodology for resolving technical problems enables fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. Progent's ProSight suite of network management outsourcing services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire threat progression including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance consultant. The interview is designed to assess your company's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important areas of information technology enables customers to complete critical projects within budget and on time. Progent's special remote consulting services include:
How Your Riverside Business Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Call Center programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most problems.
Progent's Help Desk consulting services can assist you in building an efficient new Help Desk Call Center or revamping your current organization, selecting or modifying Call Center software products to meet the particular needs of your company, or providing occasional phone support personnel to supplement your in-house Help Desk Call Center team to handle demanding scenarios like software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced information technology professionals offers your customers in Riverside California quick communication with a dependable support group with extensive experience delivering phone consulting and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center perception as a key enabler of business efficiency, and Progent's policy is to resolve and not merely record technical problems.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Team offers phone-based professional consulting support and education in special business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's expertise, programming, and education offerings, go to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Riverside California online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so that your network maintenance is proactive and automated. By spotting possible issues before they cause downtime, automated monitoring can minimize inconvenient and costly service breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that support a mix of operating systems.
To contact Progent about urgent online help with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Riverside California, Progent's online network support specialists can provide effective and affordable system support the instant your organization has to have it. More than a decade of providing online repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity tools to solve network problems quickly while avoiding the expense and lost time that comes with on-site service calls.
Even if your Riverside company has a regular freelance consultant or employs a full time organization that can deal with ordinary computer issues, Progentís Microsoft certified consultants can still provide an easy and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the experience to fix sudden network crises or particularly complicated integration projects.
Details of Progent's Remote Network Support for Riverside California
Progent's phone support, Internet-based repair, system security expertise, and system management services give companies in Riverside California unparalleled leverage for your support budget. Whether you need occasional phone help and Internet-based network repair or full-time Help Desk support and system administration, Progent's experts can provide your office world class IT support while permitting you to avoid the expense and administration overhead of carrying a large in-house IT organization. Key features of Progent's online help program include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Riverside California and is also ideal for networks in geographic regions that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a broad array of Microsoft support utilities, technical databases, and continuing training.
- By the Minute Rates to Minimize Costs
Progent offers remote help on a by-the-minute billing plan, so you pay only for the services you use. Progent requires no minimum fee for online support and requires no ongoing subscription fee for services provided during normal business hours. This keeps you from paying big invoices for simple repairs.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide access to on-staff specialists with skill in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to help you build high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core support services consist of system integration, MS Exchange Server consulting, corporate security design, and Help Desk sharing services. Progent's Experts group can provide world-class consulting expertise for critical business applications. Help available from the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Training
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Project Management and Application Development
MySQL Management and Application Programming
Amazon Marketplace Web Service Software Integration
By providing a convenient centralized source for IT generalists and specialists, Progent can deliver fast, affordable, and comprehensive IT solutions that fit the unique requirements of your business.
- State of the Art Online Access Software
Protected remote access permits Progent's service experts to observe exactly what your users see. This makes it easier to find quick fixes to problems that might otherwise require an expensive personal visit. Cutting-edge remote connectivity software and expert technicians together enable Progent to repair most network issues quickly and economically. Progent is a pioneer in offsite support and remote system tracking.
- Support for Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Service for Maximum System Uptime
For companies with line-of-business applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-constrained offices whose workers require instant recourse to a Help Desk service with effective phone support and full escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical experience, refined remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Start Getting Online Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry background, at the forefront of network service, performing a wide variety of IT tasks for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This ensures that you get not just expert technical help, but also a consultant with proven approaches for using technical knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services provided during normal working hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be tempted to allow less critical problems to fester.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation transmitted by each consultant to every client. The practice of detailing and organizing service activity allows more effective support and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 network tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your information network from painful and costly availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.