Fast Remote Troubleshooting for Riverside Computer Systems
For organizations located in Riverside or anywhere in the state of California, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the services of CISA and CISSP-certified cybersecurity experts to handle advanced security design and diagnostic issues.
Progent's online technical support engineers provide excellent leverage because they have the practical background and have access to the sophisticated technology needed to resolve the majority of information system issues rapidly. This reduces direct expenses since solutions accumulate fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization benefits additionally with indirect costs by reducing or eliminating system downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting experience is particularly important for businesses that depend on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's billing policy for online support is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the services that you actually get. In contrast to many remote service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing avoid situations where quick repairs manage to turn into big bills. Progent's skill at solving problems efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized tools and field-proven methodologies that promote the highest level of effectiveness for remote technical support and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's online support team to link to your company's environment remotely without violating network security.
Progent's advanced customer support database application keeps detailed histories describing the service that Progent's clients have received. Progent's team consultants have access to the specifics of support provided to each customer by any Progent consultant. This archive of problems and fixes is stored as a conveniently accessible support knowledge base that enables Progent's remote support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's extensive list of certifications and close associations with major vendors such as Cisco and Microsoft open up additional massive technical databases and allow quick access to vendors' in-house support staff with the result that Progent's remote service experts are able to determine optimal resolutions promptly.
Online support available from Progent to customers in Riverside and anywhere in the state of California include:
Certified Windows Experts
Progent's Microsoft-premier remote support professionals can deliver network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist your company with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting, Skype for Business planning and deployment support, Lync Server 2013 management, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop consulting and support services to assist your business to install, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure consultants, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to resolve even the most challenging issues occurring in network design, installation, administration, protection, and repair. CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS network administration utilities and developing workarounds or identifying program patches. Cisco CCIEs represent an excellent cost-effectiveness because their deep expertise permits them to resolve problems quickly. In common instances, less qualified engineers can wrestle for hours or days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your network via the latest remote support technology to provide fast, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's top-selling family of networking products. Cisco technology consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Catalyst switch consulting services, Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless AP planning and set up, Cisco Aironet APs planning and integration expertise, Cisco wireless controllers support Services, Cisco Security and VPN engineering expertise, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions to strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to recuperate rapidly after a serious penetration. Security services offered by Progent include: in depth data security and compliance analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; installing firewalls; establishing safe techniques for off-site and mobile access; guarding your email infrastructure against viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online support to help companies of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online consulting services to cover a wide range of computer technologies such as system infrastructure, email systems, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and simplified administration in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with migration from older applications to Windows or Linux-based environments. Progent's team-based approach to solving technical issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.
Important Linux variants for which Progent can provide expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top enterprises. The ProSight line of network management outsourcing services addresses all key areas of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete malware attack progression including protection, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide web-based control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these special areas of computer technology enables customers to complete critical projects within budget and on time. Progent's special remote engineering services include:
How Your Riverside Business Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk staff of veteran information technology professionals gives your workers in Riverside or anywhere in the state of California fast communication with an effective network service group with extensive experience providing phone help and online diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a crucial driver of business efficiency, and Progent's target is to resolve and not merely report network problems.
- Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Team can supply online advanced consulting support and education in special application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's expertise, programming, and education offerings, visit Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Riverside, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so that your computer maintenance is proactive and automated. By uncovering looming trouble spots before they grow into crashes, system monitoring can avoid stressful and expensive network breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments powered by a mix of OS platforms.
To contact Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Riverside or throughout the state of California, Progent's phone-based computer support specialists are ready to deliver effective and economical IT support whenever your organization requires it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access tools to solve computer problems rapidly while avoiding the cost and lost time that comes with on-site service calls.
Even if your Riverside business relies on a regular independent support technician or employs an in-house organization that can handle ordinary computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to handle sudden system crises or especially tough integration problems.
Features of Progent's Remote Computer Support for Riverside
Progent's online help, Internet-based repair, network security consulting, and network management services offer companies in Riverside or anywhere in the state of California the greatest leverage for your IT investment. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's professionals can provide your organization enterprise-level network support while permitting you to eliminate the cost and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to offices in Riverside and is also ideal for networks in more remote regions of California that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a wide range of Microsoft support utilities, technical databases, and on-going training.
- By the Minute Rates to Reduce Costs
Progent provides online help on a by-the-minute basis, so you pay only for the services you use. Progent asks for no minimum fee for phone support and requires no periodic retainer for services provided during normal business hours. This protects you from paying big invoices for routine fixes.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco can provide access to authorized professionals who have skill in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's basic consulting services include system integration, MS Exchange consulting, system security design, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting support for critical application areas. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Application Programming and Debugging
Oracle Management and Software Programming
MySQL Project Management and Software Design
Amazon Marketplace Web Service Application Development
By offering a convenient one-stop source for IT generalists and specialists, Progent is able to tailor timely, inexpensive, and comprehensive IT solutions that align with the special requirements of your company.
- Advanced Online Access Tools
Protected remote connectivity allows Progent's service experts to observe precisely what your customers see. This makes it easier to produce quick fixes to issues that could otherwise demand a costly personal visit. State-of-the-art remote access software and experienced technicians together allow Progent to repair most network problems quickly and economically. Progent is an industry leader in online support and remote system monitoring.
- Support for Mainstream VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Support for Maximum System Availability
For companies with mission-critical applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed especially for budget-constrained organizations whose clients need instant access to a Help Desk Call Center with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT experience, fine tuned support software, and understanding of corporate IT allow businesses to escape the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Network Help from Progent?
- In-depth Expertise in Microsoft's Full Line of Servers
Progent offers world-class support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 expertise, Windows 2003 maintenance, MS Exchange Server 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site visits per minute. Consequently, you pay only for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for support services delivered during regular business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for quick fixes so you will not be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent faces few competitors. Companies who work with familiar freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, secure, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your information network from painful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.