Immediate Remote Help for Riverside Networks
Fast Remote Help for Riverside SystemsFor organizations in Riverside or anywhere in the state of California, Progent provides online support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve challenging networking issues, as well as the services of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.

Progent's online support experts offer excellent value due to the fact that they have the real-world experience and are equipped with the advanced technology required to resolve most information system issues rapidly. Efficient support reduces direct costs since solutions use up fewer chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company saves even more in incidental expenses by minimizing or eliminating system downtime and related costs stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support experience is particularly helpful for organizations that depend on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for remote support is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you owe just for the services that you receive. In contrast to typical remote support firms, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for billing avoid situations where quick fixes somehow turn into large tabs. Progent's skill at solving problems quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies that ensure the highest degree of efficiency for remote help and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's online support team to access your computer system remotely without breaching network security.

Progent's sophisticated customer support reporting system maintains thorough histories for the service that Progent's customers have been provided. Progent's team engineers have access to the details of assistance delivered to each Progent client by any consultant. This database of issues and fixes is stored as a quickly retrievable internal database that allows Progent's online technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft open up other vast technical databases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's online service specialists can find optimal solutions quickly.

Remote services offered by Progent to companies in Riverside and throughout the state of California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows clients to complete critical projects economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk support alternatives for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who don't have the money or time to build and maintain an in-house Help Desk Call Center but who want fast communication with an effective Call Center with professional telephone support plus the expertise to escalate complex problems to high-level engineers.

    Progent’s Virtual Help Desk is designed for larger businesses and acts as a transparent supplement to your established Call Center staff. Progent's Virtual Help Desk Call Center can operate as a an escalation option to handle the toughest technical problems, or be ready in hectic situations when your ordinary support engineers are swamped.

    Progent's Call Center staff of veteran information technology consultants gives your workers in Riverside or anywhere in the state of California quick contact with a reliable network service group with years of background delivering phone help and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center recognition as a solid enabler of business efficiency, and Progent's aim is to resolve instead of merely record technical problems.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Consulting staff provides online advanced engineering expertise and training in specific application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Riverside, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your environment so your computer support is proactive rather than reactive. By anticipating emerging issues before they cause full-scale emergencies, remote monitoring can head off disruptive and costly service breakdowns. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or networks powered by a combination of operating systems.
How Your Riverside Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Riverside or throughout the state of California, Progent's phone-based computer support engineers can deliver professional and cost-effective IT support whenever your business requires it. Long experience offering online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to repair computer problems rapidly while eliminating the expense and lost time associated with in-person support calls.

Even if your Riverside office has a regular independent support technician or employs an in-house organization that know how to deal with day-to-day computer problems, Progent’s Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to address sudden network crises or especially complex integration projects.

Benefits of Progent's Network Help for Businesses in Riverside
Progent's remote network troubleshooting services allow your Riverside organization to realize the advantages of on-call, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your information system will acquire added strategic value by being increasingly reliable, productive, and protected. Advantages to your business include:

  • Seamless remote expansion of your local IT resources
    With most organizations in Riverside and throughout California, local computer service resources, whether consisting of freelance consultants or an in-house IT staff, can solve typical network issues. However, serious problems sometimes spring up when local support personnel are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your onsite support people. In these instances, Progent's on-call support professionals give you an easy, fast, and economical way to augment your regular resources and to convey useful knowledge to increase your ability to deal with future issues locally.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller offices commonly rely on independent freelance service providers. Although independent consultants have less overhead than larger support companies and can often charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the absence of fallback help may force your company to wait for help during an emergency. As your network expands, network unavailability and trouble with vital applications become more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a ready source of backup support expertise to make sure your network remains up and running.

  • Create a Solid Foundation for Smooth Expansion
    Companies typically begin with an IT system created on a shoestring budget. Without a robust infrastructure, band-aid repairs often get piled on top of a weak foundation. As a company grows, stability and expandability problems can impede the productivity of the business. These poorly built systems need careful assessment, smart long-term planning, and extensive technical knowledge to evolve to a network architecture able to deliver the solid foundation to meet vital business requirements and simplify future growth.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller organizations need guidance and technical education to navigate through an ever more complicated array of product alternatives capable of promoting business success and improving efficiency. These companies hardly need a network consultant who is attempting to resell a certain vendor's technology. IT consulting and product selling can lead to a scenario where the recommended solution is built around a predetermined product instead of the true needs of a business. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match IT expertise with the real needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical knowledge, refined remote support software, and familiarity with enterprise networking enable businesses to avoid the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional experience, at the front lines of IT support, performing a broad range of technical tasks for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert IT skills, but also a consultant with proven approaches for using technical knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises help by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for services delivered during regular business hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick fixes so you will not be forced to permit simple problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or local service firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each staff member to every customer. The discipline of documenting and archiving support activity results in more effective service and eliminates a variety of common problems such as when a service client is effectively held captive to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock system monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can save your IT network from stressful and costly service losses.
How Does Our Company Begin Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.