UNIX and Linux Phone-based Technical Support for

For small and midsize businesses located in Riverside California, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to businesses in every state in the United States. (See Progent's customer testimonials). Progent also offers the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security architecture and disaster recovery planning.

Progent's online support services represent exceptional value due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve most information system issues quickly. Efficient support reduces direct expenses because solutions accumulate fewer chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your company saves additionally with indirect costs by reducing or avoiding system downtime and associated losses resulting from business discontinuity, upset clients, unproductive employees, and distracted management.

Progent's pricing policy for online support is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the support that you receive. In contrast to typical online support companies, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and simple model for billing prevent scenarios where speedy. minor solutions somehow turn into substantial bills. Progent's penchant for dealing with technical issues quickly translates into your business conserving cash.

Progent's Remote Service Tools
Over time, Progent has developed a collection of optimized technologies and field-tested methodologies which permit the maximum degree of effectiveness for remote consulting and repair for small business information systems. Progent offers protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access permits the experts of Progent's online support team to access your company's computer system without violating system security.

Progent's advanced technical support reporting application maintains extensive documentation for the service that Progent's clients have received. Progent's team engineers have the benefit of the history of services delivered to each customer by any consultant. This history of problems and responses is organized as a quickly searchable internal database that allows Progent's online technical engineers to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working associations with important vendors such as Cisco and Microsoft make available other vast support databases and allow fast access to vendors' internal engineering staff with the result that Progent's online service specialists are able to find the most efficient solutions in the least time.

Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Riverside California or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT help, go to Immediate Emergency Support.

Remote Network Support Services Provided by Progent
Progent's phone-based technical support engineers possess certified skills in an extensive array of disciplines. This broad range of capability allows Progent's consultants to tackle virtually any emergency that may occur in a small business information system. Certifications earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Professional.

To support customers with multi-platform networks, Progent also provides the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support services provided by Progent to companies in Riverside include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide range of computer technology such as network infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server consolidation and simplified administration, and migration from older applications to the latest MS Windows or Linux-based solutions. Progent's team-based methodology for resolving network issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers support expense.

  Progent's UNIX and Linux support engineers can provide emergency online assistance for analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Important Linux platforms for which Progent offers expertise include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
  The Cisco CCIE certification is the highest accreditation for network infrastructure engineers, and validates a person's networking knowledge at the expert level. Cisco CCIEs know how to resolve the most difficult challenges surrounding network infrastructure design, installation, maintenance, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS network administration tools and developing workarounds or locating software updates. Cisco qualified CCIEs represent an excellent value since their deep experience enables them to solve the most intractable problems rapidly. In typical cases, less qualified engineers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Few service providers make Cisco CCIEs available to assist small and medium sized companies. Progent can provide fast phone contact with a CCIE so you can receive immediate assistance for complex network infrastructure issues that are lowering business efficiency but are outside the experience of your ordinary network maintenance resources. Progent's CCIE engineers can interface to your network by means of state-of-the-art on-line support technology to provide quick, secure, and affordable diagnosis and repair. Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's market leading selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network solutions.

• Authorized MS Windows Experts
  Progent's Microsoft-premier remote service professionals offer network problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can assist you with a wide variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange Server 2019 deployment, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment expertise, SharePoint 2019 design and integration, Microsoft Teams expertise, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent also can deliver a broad range of remote desktop consulting and support services including Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.

• CISM and CISSP Certified Network Security Experts
  Progent's certified CISM and CISSP security consultants can provide a variety of system protection services to enhance the defenses of your UNIX, Linux, Solaris, Mac or Windows network against assaults or help your business to recover rapidly after a serious breach. Security services available from Progent cover comprehensive network security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm assaults; setting up firewalls; establishing safe architectures for off-site and mobile access; defending your messaging infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers expert online consulting services to help companies of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that combine local IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.

• Help Desk Support
  Progent's Help Desk support alternatives for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk services are well suited for smaller organizations who lack the budget to create an internal Call Center but who need fast response from a reliable Call Center with proficient phone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.

  Progent’s shared Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent’s Help Desk sharing service is a collaborative support solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

  Progent's Call Center consulting services can assist you in establishing an effective new Help Desk Call Center or enhancing your current one, identifying or customizing Help Desk software products to handle the special needs of your business, or adding temporary phone support personnel to work with your in-house Help Desk team to deal with high-demand scenarios such as software transitions, major updates, or rolling out new business software.

  Progent's Help Desk team of experienced network experts provides your customers in Riverside California immediate contact with an efficient technical support resource with substantial background offering telephone-based help and online repair service for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a significant driver of business performance, and Progent's intent is to fix rather than merely document technical issues.

• Business Applications Support: Training, Development, and Troubleshooting
  Progent's Applications Consulting staff provides phone-based advanced consulting support and education in key application fields including ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications such as CRM, Project, MS Word, and MS Excel. To read additional information about Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

  Progent's Mac professionals can nurture the artistic aspect of Apple Mac computing by offering phone-based help services and education in graphics, sound, and motion video. Progent's support professionals can provide assistance in a range of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common procedures such as capturing or digitizing audio or video or building an audio/video post production lab.

  Remote Network and Server Monitoring Services
  Progent offers companies in Riverside California remote network monitoring services centered around MS Operations Manager network monitoring, customized by Progent to fit your business so your computer maintenance is proactive and automated. By detecting emerging issues before they grow into network outages, system monitoring can head off disruptive and expensive information system crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks based on a combination of platforms.

Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.