For small and midsize businesses in Riverside or anywhere in the state of California, Progent offers support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to companies in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity problems, plus the services of CISSP and CISM-accredited security engineers to help with advanced security architecture and business continuity planning.
Progent's online support services offer exceptional leverage because they have the practical background and the sophisticated technology to resolve most information system problems quickly. This reduces direct costs because solutions require fewer billable minutes. Online help also avoids the expense of sending a consultant to your location. Your organization saves additionally with indirect costs by reducing or avoiding network downtime and related costs due to business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's pricing model for remote support is structured to maximize the impact of your network support investment. Progent bills by the minute for phone assistance, so you are invoiced only for the services that you receive. In contrast to many online service companies, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and simple policy for billing do away with situations where quick fixes somehow turn into major tabs. Progent's penchant for handling problems efficiently results in your company conserving cash.
Progent's Remote Service Technologies
Over the years, Progent has refined a set of customized tools and field-proven processes which promote the maximum degree of effectiveness for online engineering help and repair for small and midsize company information systems. Progent provides safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology enables the consultants of Progent's Technical Response Center to link to your company's network without violating network security.
Progent's highly evolved customer support reporting application maintains comprehensive histories for the service that Progent's clients have been provided. Progent's team engineers have access to the history of assistance delivered to every Progent client by every Progent engineer. This archive of trouble tickets and resolutions is stored as a readily exploitable support knowledge base that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and working associations with key industry leaders including Cisco and Microsoft make available additional massive technical knowledge bases and permit quick response from manufacturers' internal engineering staff so Progent's remote service experts are able to come up with the most efficient solutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Riverside or anywhere in California or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's online network support experts possess advanced credentials in an extensive set of technologies. This broad range of technical skills allows Progent's consultants to manage almost any crisis likely to crop up in a small or midsize business information system. Certificates awarded to Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Professional.
To support businesses with multi-OS networks, Progent also offers the support of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online support services available from Progent to customers in Riverside and anywhere in the state of California include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad array of information technology including network infrastructure, email solutions, system and process security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and easy administration, and migration from legacy applications to current Microsoft Windows or Linux environments. Progent's team-based approach to resolving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent remote assistance for troubleshooting problems within UNIX/Linux systems based on leading variants of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking consultants, and certifies an individual's network technology knowledge at the expert level. CCIEs know how to resolve the most complex problems encountered in network infrastructure planning, deployment, maintenance, protection, and problem solving. CCIEs work closely with Cisco's internal engineers in analyzing problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying software patches. CCIEs represent an excellent cost-effectiveness since their depth of expertise allows them to solve the most complex problems rapidly. In common instances, less qualified consultants can wrestle for hours or even days with the same problems that a CCIE can fix in a few minutes.
Few service organizations make Cisco CCIEs available to help small and medium sized companies. Progent can provide quick phone access to a Cisco CCIE so your company can get timely support for severe network issues that are impacting worker productivity but are outside the comfort zone of your ordinary network maintenance personnel. Progent's CCIE engineers can communicate with your network by means of the latest remote troubleshooting technology to perform quick, safe, and economical diagnosis and remediation.
Progent's CCIEs can provide assistance with all of Cisco's popular selection of infrastructure appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Experts
Progent's Microsoft-certified online support professionals can provide network problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help your company with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 design and deployment,
Skype for Business migration support, Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of remote desktop services including Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified System Security Experts
Progent's qualified CISM and CISSP security engineers offer a range of system protection solutions that can bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or assist your business to recover quickly after a damaging penetration. Security consulting services offered by Progent include: comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from malicious attacks; configuring firewalls; designing secure mechanisms for off-site and mobile communication; guarding your email system against spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting services to help companies of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that utilize physical resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the services of world-class online consulting professionals for contract IT projects that small businesses frequently request. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology allows customers to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Riverside Company Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Help Desk support alternatives for small companies with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Call Center services are designed for smaller companies who lack the resources to support an internal Help Desk Call Center but who want quick access to a reliable Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging problems to high-level engineers.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the leading PSA platform for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or revamping your established organization, identifying or customizing Call Center software products to address the particular needs of your business, or providing temporary phone support staff to supplement your existing Call Center resources to deal with demanding situations such as software transitions, mass updates, or installing new applications.
Progent's Call Center staff of seasoned information technology professionals offers your computer users in Riverside or anywhere in the state of California instant assistance from a dependable network service resource with years of experience providing telephone-based support and online troubleshooting for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center recognition as a key driver of company productivity, and Progent's aim is to fix and not merely annotate IT issues.
Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Group provides remote and in-depth engineering support and education in specific application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office Word, and Excel. To learn more information about Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac consultants can support the imaginative facets of Mac systems by delivering remote consulting support and education in imaging, sound, and motion video. Progent's consultants offer assistance in a variety of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects such as scanning or digitizing audio/video or putting together an audio/video post production lab.
Remote Network Monitoring Services
Progent can provide businesses in Riverside, or anywhere in the state of California, online network and server monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so your computer support is proactive and automated. By detecting looming problems before they expand into network outages, automated monitoring can ward off stressful and expensive information system crises. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or networks that incorporate a combination of OS platforms.
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.