For small and midsize companies located in Riverside or anywhere in California, Progent offers help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to handle advanced security design and business continuity preparedness.
Progent's online technical support engineers offer exceptional leverage because they are equipped with the practical experience and the sophisticated technology to solve the majority of information system problems rapidly. Efficient support lowers immediate expenses since service calls accumulate a smaller number of billable minutes. Remote help also avoids the cost of sending an engineer to your location. Your organization saves even more with indirect costs by reducing or eliminating network outages and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing model for remote support is structured to get the most out of your network support investment. Progent charges per minute for phone consulting, so you are charged just for the services that you actually get. Unlike many remote service organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing avoid situations where speedy. minor solutions somehow turn into large invoices. Progent's skill at solving problems efficiently results in your business saving cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned an array of customized tools and field-tested methodologies that ensure the highest degree of efficiency for online consulting and repair for small and midsize company computer networks. Progent offers safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access permits the experts of Progent's online support team to interface to your company's system without violating corporate security.
Progent's powerful technical support database system includes extensive records for all service that Progent's customers have received. Progent's team service personnel have the benefit of the history of services provided to every customer by any consultant. This history of anomalies and solutions is organized as an easily accessible internal database that permits Progent's remote support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and working relationships with major industry leaders such as Cisco and Microsoft permit access to other extensive technical databases and allow priority response from manufacturers' in-house product engineers with the result that Progent's online service experts can find the most efficient solutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Riverside or anywhere in California or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's phone-based technical service experts have advanced credentials in a comprehensive set of disciplines. This breadth of capability allows Progent's consultants to address practically any emergency that may occur in a small or midsize business network. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To support businesses with mixed-OS networks, Progent also offers the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services available from Progent to customers in Riverside and throughout the state of California include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services cover a wide array of computer technology including network infrastructure, messaging solutions, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and easy administration, and migration from legacy applications to the latest Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for solving network problems promotes fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent remote help for resolving problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for networking engineers, and certifies an individual's technical knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most complex challenges encountered in network planning, installation, administration, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their deep expertise enables them to find solutions for the most difficult problems quickly. In many instances, less experienced engineers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few consulting organizations make Cisco CCIEs accessible to assist small and medium sized businesses. Progent offers quick phone access to a Cisco CCIE so your company can get timely support for complex network problems that are lowering business efficiency but are outside the comfort zone of your local IT maintenance resources. Progent's Cisco CCIE consultants can connect to your computer system using the latest on-line troubleshooting tools to perform fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer expertise in all of Cisco's popular family of connectivity products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, plus VPN technology.
Authorized Windows Expertise
Progent's Microsoft-expert online support experts can deliver computer system troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can help you with a wide range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server application development,
Skype for Business migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of remote desktop support such as Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISSP and ISSAP security consultants offer a range of security services to enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your company to recuperate rapidly after a damaging penetration. Security consulting services offered by Progent include: thorough network security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick cleanup after malicious attacks; setting up firewalls; designing safe mechanisms for remote and mobile communication; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that combine on-premises resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent can provide the skills of world-class online consulting professionals for special projects that small businesses frequently request. Billing charges for ongoing consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these special fields of information technology enables clients to complete critical projects within budget and on time. Progent's special online consulting solutions include:
How Your Riverside Company Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Call Center support alternatives for small companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing services are well suited for small companies who lack the resources to assemble and manage an internal Call Center but who want quick communication with a reliable Call Center with proficient telephone support plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk is designed for bigger businesses and acts as a seamless extension of your current Call Center team. Progent's Virtual Call Center can serve as an escalation alternative to handle the most difficult technical problems, or be available in overflow instances when your other resources are too busy.
Progent's Call Center consulting expertise can aid you in creating an effective new Help Desk Call Center or revamping your existing one, selecting or enhancing Help Desk application software to meet the unique demands of your corporation, or adding occasional online personnel to reinforce your in-house Call Center group during unusually busy situations like software migrations, major upgrades, or rolling out new business software.
Progent's Call Center staff of experienced information technology experts gives your customers in Riverside or anywhere in the state of California fast access to a large technical support group with years of background offering phone consulting and remote troubleshooting for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center recognition as a solid contributor to business efficiency, and Progent's intent is to resolve instead of just annotate technical issues.
Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting staff provides phone-based and in-depth consulting expertise and training in specific business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications including CRM, Project, Microsoft Office Word, and MS Office Excel. To find out additional information concerning Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac experts can promote the imaginative aspect of Mac systems by delivering remote help services and training in graphics, audio, and motion video. Progent's consultants offer help in a range of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio/video or setting up an audio/video production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Riverside, or anywhere in the state of California, remote computer system monitoring services centered around MS Operations Manager network monitoring, customized by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they expand into full-scale emergencies, automated monitoring can minimize inconvenient and costly network crises. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems that incorporate multiple platforms.
To contact Progent about emergency online support with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent.