For small and midsize businesses located in Riverside California, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to businesses in every state in the United States. (See Progent's customer testimonials). Progent also offers the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security architecture and disaster recovery planning.
Progent's online support services represent exceptional value due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve most information system issues quickly. Efficient support reduces direct expenses because solutions accumulate fewer chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your company saves additionally with indirect costs by reducing or avoiding system downtime and associated losses resulting from business discontinuity, upset clients, unproductive employees, and distracted management.
Progent's pricing policy for online support is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the support that you receive. In contrast to typical online support companies, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and simple model for billing prevent scenarios where speedy. minor solutions somehow turn into substantial bills. Progent's penchant for dealing with technical issues quickly translates into your business conserving cash.
Progent's Remote Service Tools
Over time, Progent has developed a collection of optimized technologies and field-tested methodologies which permit the maximum degree of effectiveness for remote consulting and repair for small business information systems. Progent offers protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access permits the experts of Progent's online support team to access your company's computer system without violating system security.
Progent's advanced technical support reporting application maintains extensive documentation for the service that Progent's clients have received. Progent's team engineers have the benefit of the history of services delivered to each customer by any consultant. This history of problems and responses is organized as a quickly searchable internal database that allows Progent's online technical engineers to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working associations with important vendors such as Cisco and Microsoft make available other vast support databases and allow fast access to vendors' internal engineering staff with the result that Progent's online service specialists are able to find the most efficient solutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Riverside California or to learn more about Progent's phone support options, contact Progent at
Remote Network Support Services Provided by Progent
Progent's phone-based technical support engineers possess certified skills in an extensive array of disciplines. This broad range of capability allows Progent's consultants to tackle virtually any emergency that may occur in a small business information system. Certifications earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Professional.
To support customers with multi-platform networks, Progent also provides the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support services provided by Progent to companies in Riverside include:
Progent's UNIX and Linux support engineers can provide emergency online assistance for analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Progent also can deliver a broad range of remote desktop consulting and support services including Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.
Progent’s shared Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent’s Help Desk sharing service is a collaborative support solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center consulting services can assist you in establishing an effective new Help Desk Call Center or enhancing your current one, identifying or customizing Help Desk software products to handle the special needs of your business, or adding temporary phone support personnel to work with your in-house Help Desk team to deal with high-demand scenarios such as software transitions, major updates, or rolling out new business software.
Progent's Help Desk team of experienced network experts provides your customers in Riverside California immediate contact with an efficient technical support resource with substantial background offering telephone-based help and online repair service for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a significant driver of business performance, and Progent's intent is to fix rather than merely document technical issues.
Progent's Mac professionals can nurture the artistic aspect of Apple Mac computing by offering phone-based help services and education in graphics, sound, and motion video. Progent's support professionals can provide assistance in a range of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common procedures such as capturing or digitizing audio or video or building an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Riverside California remote network monitoring services centered around MS Operations Manager network monitoring, customized by Progent to fit your business so your computer maintenance is proactive and automated. By detecting emerging issues before they grow into network outages, system monitoring can head off disruptive and expensive information system crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks based on a combination of platforms.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
City | Address | Phone | Link |
Ontario | Ontario Airport Center, 337 N Vineyard Avenue Suite 400 Ontario, CA 91764 United States |
(909) 687-2199 | Ontario Network Support Services |
Riverside | 3610 Central Ave, Suite 400 Riverside, CA 92506 United States |
(951) 900-8770 | Riverside Network Support Services |
San Bernardino | 473 E. Carnegie Drive, Suite 200 San Bernardino, CA 92408 United States |
(909) 543-0600 | San Bernardino Network Support Services |