For small and midsize companies located in Riverside or anywhere in California, Progent offers help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure issues, as well as the assistance of CISA and CISM-accredited security engineers to handle advanced security design and business continuity preparedness.
Progent's online technical support engineers offer exceptional leverage because they are equipped with the practical experience and the sophisticated technology to solve the majority of information system problems rapidly. Efficient support lowers immediate expenses since service calls accumulate a smaller number of billable minutes. Remote help also avoids the cost of sending an engineer to your location. Your organization saves even more with indirect costs by reducing or eliminating network outages and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing model for remote support is structured to get the most out of your network support investment. Progent charges per minute for phone consulting, so you are charged just for the services that you actually get. Unlike many remote service organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing avoid situations where speedy. minor solutions somehow turn into large invoices. Progent's skill at solving problems efficiently results in your business saving cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned an array of customized tools and field-tested methodologies that ensure the highest degree of efficiency for online consulting and repair for small and midsize company computer networks. Progent offers safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access permits the experts of Progent's online support team to interface to your company's system without violating corporate security.
Progent's powerful technical support database system includes extensive records for all service that Progent's customers have received. Progent's team service personnel have the benefit of the history of services provided to every customer by any consultant. This history of anomalies and solutions is organized as an easily accessible internal database that permits Progent's remote support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and working relationships with major industry leaders such as Cisco and Microsoft permit access to other extensive technical databases and allow priority response from manufacturers' in-house product engineers with the result that Progent's online service experts can find the most efficient solutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Riverside or anywhere in California or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's phone-based technical service experts have advanced credentials in a comprehensive set of disciplines. This breadth of capability allows Progent's consultants to address practically any emergency that may occur in a small or midsize business network. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To support businesses with mixed-OS networks, Progent also offers the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services available from Progent to customers in Riverside and throughout the state of California include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services cover a wide array of computer technology including network infrastructure, messaging solutions, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and easy administration, and migration from legacy applications to the latest Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for solving network problems promotes fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent remote help for resolving problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for networking engineers, and certifies an individual's technical knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most complex challenges encountered in network planning, installation, administration, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their deep expertise enables them to find solutions for the most difficult problems quickly. In many instances, less experienced engineers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few consulting organizations make Cisco CCIEs accessible to assist small and medium sized businesses. Progent offers quick phone access to a Cisco CCIE so your company can get timely support for complex network problems that are lowering business efficiency but are outside the comfort zone of your local IT maintenance resources. Progent's Cisco CCIE consultants can connect to your computer system using the latest on-line troubleshooting tools to perform fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer expertise in all of Cisco's popular family of connectivity products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, plus VPN technology.
Authorized Windows Expertise
Progent's Microsoft-expert online support experts can deliver computer system troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can help you with a wide range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server 2013 development,
Skype for Business Server migration support, Lync Server management and Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of online desktop support including Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified System Security Professionals
Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a variety of security services to improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist your company to clean up quickly after a damaging breach. Security services available from Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm attacks; installing firewalls; designing safe mechanisms for off-site and mobile access; guarding your email infrastructure from spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent offers the services of world-class remote consulting professionals for special projects that small businesses frequently need. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special fields of information technology enables customers to complete major projects economically and on time. Progent's special remote engineering solutions include:
How Your Riverside Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk programs for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for small organizations who don't have the resources to create an internal Help Desk Call Center but who require quick communication with a dependable Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate complex tasks to high-level consultants.
Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a seamless addition to your existing Helpdesk resources. Progent's Virtual Help Desk Call Center can serve as an escalation alternative to handle the toughest technical challenges, or be ready in hectic circumstances when your regular service providers are too busy.
Progent's Call Center consulting support can support you in building an efficient new Help Desk or enhancing your current one, identifying or modifying Call Center software products to meet the particular demands of your company, or adding occasional online staff to reinforce your existing Help Desk Call Center resources to deal with unusually busy scenarios like software migrations, mass updates, or rolling out new applications.
Progent's Help Desk staff of veteran network professionals offers your clients in Riverside or anywhere in the state of California fast assistance from an effective network service resource with years of experience providing phone consulting and remote repair service for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center the reputation as a significant enabler of business success, and Progent's aim is to solve and not simply report IT issues.
Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Group offers online and in-depth engineering expertise and training in specific business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, MS Word, and Microsoft Office Excel. To read more on Progent's consulting, custom programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac professionals can nurture the creative elements of Macintosh environments by providing remote consulting services and training in graphics, sound, and video. Progent's consultants can provide help in a variety of Apple Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common projects like capturing or digitizing audio or video or configuring an audio/video production lab.
Remote Network Monitoring Services
Progent offers businesses in Riverside, or anywhere in the state of California, remote network and server monitoring services centered around MS Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so your IT support is proactive and automated. By spotting looming trouble spots before they cause network outages, remote monitoring can ward off disruptive and expensive network crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or networks powered by a mix of platforms.
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.