For small and midsize companies in Riverside or anywhere in California, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for complex connectivity problems, plus the services of CISSP-certified security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's remote technical support engineers represent excellent value because they are equipped with the real-world background and the advanced tools to solve the majority of network issues quickly. Efficient support lowers direct expenses since solutions take up a smaller number of billable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company benefits even more with incidental expenses by reducing or avoiding network downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's pricing model for remote help is structured to maximize the impact of your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the services that you receive. In contrast to many remote support companies, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent situations where fast repairs manage to end up as big tabs. Progent's skill at handling problems efficiently results in your company conserving money.
Progent's Online Service Tools
Over the years, Progent has developed a set of optimized tools and field-proven methodologies which permit the maximum degree of effectiveness for online consulting and troubleshooting for small and midsize company information systems. Progent offers protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access enables the consultants of Progent's online support team to connect to your company's system remotely without breaching network security.
Progent's powerful service database system includes detailed histories describing the service that Progent's customers have received. Progent's team consultants have the benefit of the details of all help delivered to every customer by every Progent consultant. This history of problems and solutions is organized as a readily retrievable proprietary database that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close associations with important technology companies such as Cisco and Microsoft permit access to additional massive support knowledge bases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to come up with optimal resolutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Riverside or anywhere in California or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.
Online Support Services Available from Progent
Progent's remote support engineers have advanced credentials in a comprehensive array of disciplines. This broad scope of IT skills allows Progent's consultants to address practically any problem likely to crop up in a small business network. Certificates earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, CCDA and CCDP.
To support businesses with mixed-operating system networks, Progent also offers the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support available from Progent to clients in Riverside and throughout the state of California include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a wide range of computer technology including system infrastructure, messaging systems, system and process security, UNIX and Windows integration, VMware products for server economization and easy administration, and migration from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's group-based approach to resolving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for diagnosing anomalies affecting UNIX/Linux systems powered by popular variants of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and indicates an individual's technical skills at the master level. CCIEs know how to resolve the most intractable issues associated with network infrastructure design, installation, maintenance, security, and repair. CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs represent an exceptional value since their deep expertise allows them to solve the most complex problems quickly. In many instances, less experienced consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few service firms make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide quick phone access to a Cisco-qualified CCIE so you can get urgent assistance for severe network issues that are lowering worker productivity but are beyond the comfort zone of your regular IT maintenance providers. Progent's CCIE consultants can tie into your computer system by means of sophisticated on-line support tools in order to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's industry-leading family of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, as well as VPN solutions.
Authorized Windows Support
Progent's Microsoft-certified online service professionals can deliver computer troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a wide range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 planning and integration,
Skype for Business planning and deployment support, Lync Server 2013 management and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of online PC desktop consulting and support services such as Windows 7 migration support, moving to 64-bit workstation software, integrating Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a range of security services that can strengthen the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your company to clean up quickly after a serious breach. Security consulting services available from Progent cover in depth network security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm assaults; setting up firewalls; establishing safe architectures for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help companies of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that utilize on-premises resources along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent offers the services of seasoned remote consulting professionals for contract IT projects that small companies frequently need. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows clients to complete major projects economically and on schedule. Progent's special remote engineering services include:
How Your Riverside Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Call Center services are intended for smaller organizations who don't have the money or time to create an internal Help Desk Call Center but who need quick response from an efficient Help Desk with proficient telephone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center consulting support can assist you in building an efficient new Help Desk Call Center or improving your established organization, selecting or customizing Help Desk application software to meet the particular demands of your business, or providing occasional online personnel to work with your internal Help Desk Call Center resources to deal with demanding situations like software migrations, mass upgrades, or rolling out new applications.
Progent's Call Center team of veteran network professionals gives your workers in Riverside or anywhere in the state of California instant access to a reliable support resource with years of experience offering phone help and remote repair service for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center recognition as a major enabler of company productivity, and Progent's policy is to resolve instead of merely record technical problems.
Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting Team offers remote professional engineering support and education in special application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Word, and Excel. To learn additional information about Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac professionals can nurture the creative elements of Apple Mac environments by providing remote consulting services and education in graphics, audio, and video. Progent's support professionals can provide help in a range of Macintosh creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special projects like capturing or digitizing audio or video or setting up an audio/video post production lab.
Online Network Monitoring Services
Progent offers companies in Riverside, or anywhere in the state of California, online network monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so your IT maintenance is proactive rather than reactive. By uncovering looming trouble spots before they expand into crashes, automated monitoring can avoid disruptive and expensive service breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that support a variety of operating systems.
To get in touch with Progent about emergency online help with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent.