UNIX, Linux, Solaris, and Apple Mac OS X Remote Technical Support for

For small companies in Riverside California, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the assistance of CISA and CISM-certified security consultants to help with advanced security architecture and business continuity preparedness.

Progent's online technical support services offer exceptional value due to the fact that they are equipped with the real-world experience and the advanced tools to resolve the majority of network issues rapidly. Efficient support lowers immediate costs since service calls take up fewer billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally in incidental expenses by minimizing or avoiding system outages and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives.

Progent's pricing policy for remote support is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the support that you actually get. Unlike typical remote support organizations, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate scenarios where quick fixes manage to turn into major tabs. Progent's penchant for solving problems quickly results in your company conserving money.

Progent's Online Support Technologies
Over the years, Progent has developed a set of optimized technologies and field-tested methodologies that permit the maximum level of effectiveness for online consulting and troubleshooting for small business IT systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology permits the experts of Progent's online support team to communicate with your company's environment remotely without breaching network security.

Progent's advanced technical support reporting system includes extensive documentation of all service that Progent's customers have been provided. Progent's team engineers have access to the details of services provided to each client by every consultant. This archive of anomalies and resolutions is structured as an easily exploitable internal knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft permit access to additional vast support databases and allow fast access to manufacturers' in-house support staff with the result that Progent's online consulting experts are able to come up with the best resolutions in the least time.

Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Riverside California or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network support, go to Immediate Emergency Support.

Remote Support Services Provided by Progent
Progent's phone-based network support engineers have advanced credentials in a comprehensive set of technologies. This broad scope of IT skills permits Progent's consultants to address virtually any crisis that may crop up in a small or midsize company information system. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, CCDA and CCDP.

To support clients with mixed-operating system environments, Progent also provides the services of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote services available from Progent to clients in Riverside include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services cover a wide range of computer technology including network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server economization and easy management, and migration from older applications to current Microsoft Windows or Linux-powered environments. Progent's team-based approach to solving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support expense.

  Progent's UNIX/Linux support engineers can provide urgent remote help for troubleshooting problems within UNIX/Linux networks based on leading derivatives of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux platforms for which Progent can provide expertise include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure consultants, and validates a person's network technology skills at the master level. Cisco qualified CCIEs can handle the most difficult problems surrounding network infrastructure planning, integration, administration, protection, and problem solving. Cisco CCIEs operate closely with Cisco's internal support staff in analyzing problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying software patches. CCIEs are an excellent cost-effectiveness because their broad expertise allows them to solve the most difficult problems quickly. In typical instances, less experienced service providers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Few service providers make Cisco CCIEs accessible to support small and mid-size companies. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can get urgent help for complex network infrastructure problems that are lowering business efficiency but are not within the scope of your regular network maintenance providers. Progent's CCIE engineers can connect to your computer system via state-of-the-art remote support technology to provide quick, safe, and economical analysis and remediation. Progent's CCIEs offer consulting for the complete line of Cisco's industry-leading selection of infrastructure products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as VPN solutions.

• Certified Windows Experts
  Progent's Microsoft-certified online service experts can provide computer problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of consulting engineers who can help your company with a broad variety of technology support services including Microsoft Windows Server 2022 planning and integration support, Windows Server 2019 expertise, Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment consulting, SharePoint Server 2019 planning and deployment, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Lync Server management and Office Communications Server troubleshooting, Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also can deliver a wide array of online PC desktop support including Windows 11 migration and planning and deploying Microsoft 365 cloud environments for Windows workstations.

• CISM and CISSP Certified System Security Engineers
  Progent's qualified CISM and CISSP security engineers offer a variety of security services to enhance the protection of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or assist your business to recuperate rapidly after a serious breach. Security services offered by Progent include: comprehensive security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; setting up firewalls; building safe mechanisms for remote and mobile connectivity; protecting your messaging infrastructure against spam and directory harvest attacks; and setting up round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced remote consulting services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine physical IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.

• Help Desk Call Center Expertise
  Progent's Help Desk support alternatives for small and midsize businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk support services are a convenient solution for small companies who don't have the money or time to support an internal Call Center but who want quick communication with a reliable Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level consultants.

  Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation platform for managing service requests, ticketing, ownership, progress tracking, and metrics.

  Progent's Help Desk Call Center consulting support can guide you in creating an effective new Help Desk Call Center or improving your current one, identifying or enhancing Help Desk Call Center software to meet the special needs of your business, or providing occasional phone support personnel to work with your in-house Help Desk resources during high-demand situations such as software migrations, major updates, or rolling out brand new applications.

  Progent's Call Center team of seasoned information technology consultants provides your computer users in Riverside California immediate contact with a large network service resource with extensive background offering phone consulting and online diagnostics for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center perception as a significant enabler of company success, and Progent's goal is to fix rather than simply report IT problems.

• Applications Support: Education, Development, and Troubleshooting
  Progent's Applications Consulting staff provides remote and in-depth engineering expertise and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for Microsoft business applications including CRM, Project, MS Word, and MS Excel. To find out more concerning Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

  Progent's Mac experts can support the artistic aspect of Apple Mac computing by delivering phone-based help services and training in graphics, sound, and video. Progent's consultants offer assistance in a large selection of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special procedures such as capturing or digitizing audio or video or building an audio/video post production lab.

  Remote Network Monitoring Services
  Progent can provide businesses in Riverside California online network monitoring services powered by MS System Center Operations Manager network monitoring and reporting, adapted by Progent to suit your business so your network support is proactive rather than reactive. By spotting possible issues before they evolve into full-scale emergencies, automated monitoring can ward off inconvenient and costly network breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that incorporate a variety of platforms.

Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.