For small and midsize businesses in Riverside California, Progent offers support for networks based on UNIX or Linux or for networks that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for complex infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with advanced security architecture and business continuity preparedness.
Progent's online support engineers represent exceptional leverage because they have the practical background and the advanced technology to resolve the majority of information system problems quickly. This reduces direct costs since solutions require fewer chargeable minutes. Online support also avoids the cost of sending an engineer to your office. Your company benefits additionally with incidental expenses by minimizing or eliminating network outages and associated losses due to business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's pricing model for online help is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you pay exclusively for the services that you receive. Unlike typical online support firms, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where speedy. minor solutions manage to turn into major tabs. Progent's penchant for solving technical issues efficiently translates into your company spending less cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has developed a set of customized technologies and proven methodologies that ensure the highest degree of effectiveness for online engineering help and repair for small and midsize business IT networks. Progent provides safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity enables the experts of Progent's remote service group to connect to your computer system remotely without violating network security.
Progent's sophisticated technical support reporting application stores extensive documentation of the service that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of support rendered to every Progent customer by every consultant. This history of problems and resolutions is organized as a readily retrievable proprietary knowledge base that permits Progent's online support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and working relationships with major industry leaders including Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast response from vendors' in-house product engineers so Progent's online consulting specialists are able to come up with the best resolutions in the least time.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Riverside California or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT help, visit Immediate Urgent Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based technical service experts possess credentials in a comprehensive set of disciplines. This broad scope of technical skills permits Progent's consultants to tackle virtually any crisis likely to occur in a small or midsize business network. Certificates earned by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To support businesses with mixed-OS networks, Progent also provides the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online support provided by Progent to small businesses in Riverside include:
Special Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services cover a wide spectrum of information technology including system infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and easy management, and migration from legacy systems to the latest Microsoft Windows or Linux solutions. Progent's team-based approach to resolving technical problems promotes quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent online assistance for troubleshooting anomalies within UNIX/Linux systems based on popular variants of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking engineers, and certifies a person's technical skills at the master level. CCIEs can handle the most complex problems associated with network infrastructure design, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in analyzing anomalies with IOS network administration utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs offer exceptional value because their broad experience allows them to find solutions for the most complex problems quickly. In typical cases, less seasoned engineers can wrestle for many hours or days with identical problems that a CCIE can fix in a few minutes.
Few consulting firms make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent can provide quick telephone access to a Cisco CCIE so you can get immediate help for serious network problems that are impacting business productivity but are beyond the comfort zone of your regular IT support group or consultant. Progent's CCIE support experts can interface to your network using state-of-the-art remote support technology in order to perform efficient, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN technology.
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service professionals can provide computer troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help you with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 deployment,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint 2019 design and deployment,
Microsoft Skype for Business migration consulting, Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of online desktop consulting and support services such as Windows 7 migration, preparing for to 64-bit desktop applications, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified Network Security Experts
Progent's accredited CISSP and ISSAP security consultants can provide a range of security solutions that can enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or help your company to recover quickly after a serious breach. Security support services available from Progent include: comprehensive network security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm attacks; integrating firewalls; establishing secure architectures for off-site and mobile communication; protecting your email infrastructure from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent offers the services of world-class online consulting experts for special IT projects that small companies often request. Billing charges for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's special online engineering solutions include:
How Your Riverside California Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk programs for small companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Call Center services are ideal for small companies who lack the money or time to support an internal Call Center but who want quick communication with a reliable Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate complex tasks to advanced consultants.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk consulting expertise can guide you in building an effective new Help Desk Call Center or improving your current organization, selecting or modifying Help Desk software to meet the unique requirements of your business, or adding temporary phone support personnel to work with your in-house Help Desk Call Center group during high-demand situations like software migrations, major updates, or installing brand new business software.
Progent's Help Desk staff of seasoned network professionals provides your customers in Riverside California rapid access to a large technical support resource with substantial experience delivering phone help and remote troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center perception as a key enabler of company efficiency, and Progent's intent is to fix and not just annotate IT issues.
Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group offers online professional engineering expertise and education in key application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, custom development, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. To find out more information on Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac experts can nurture the imaginative aspect of Apple Mac computing by providing phone-based help support and training in graphics, sound, and motion video. Progent's support professionals offer assistance in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special projects such as scanning or digitizing audio or video or integrating an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent can provide companies in Riverside California remote network and server monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so that your computer support is proactive and automated. By exposing looming trouble spots before they grow into crashes, proactive monitoring can avoid disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks that support a mix of operating systems.
To contact Progent about emergency remote assistance with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
Progent locations in Inland Empire