For small businesses in Riverside or anywhere in California, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging connectivity problems, plus the services of CISA and CISM-accredited security consultants to handle advanced security design and business continuity preparedness.
Progent's online support services offer excellent leverage because they have the practical background and the advanced technology to solve the majority of information system issues rapidly. Efficient support lowers immediate costs since service calls require fewer chargeable minutes. Online support also avoids the expense of sending a consultant to your location. Your organization saves additionally in incidental expenses by minimizing or eliminating network outages and related losses resulting from business discontinuity, disgruntled clients, idle workers, and de-focused executives.
Progent's billing model for remote help is designed to maximize the impact of your IT service investment. Progent charges per minute for phone assistance, so you are billed exclusively for the services that you actually get. Unlike typical remote service firms, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and simple model for pricing avoid scenarios where fast fixes somehow turn into big invoices. Progent's skill at dealing with problems quickly results in your business spending less cash.
Progent's Online Technical Support Tools
Over the years, Progent has developed an arsenal of customized tools and field-proven methodologies which allow the highest degree of effectiveness for remote help and repair for small and midsize business information systems. Progent provides safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the staff of Progent's remote service group to communicate with your company's computer system remotely without breaching network security.
Progent's advanced customer support reporting application keeps extensive records of the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of assistance provided to each Progent customer by every engineer. This archive of anomalies and fixes is structured as an easily retrievable proprietary database that permits Progent's online support experts to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and working associations with key industry leaders including Cisco and Microsoft permit access to other extensive technical knowledge bases and allow fast access to vendors' internal engineering staff with the result that Progent's remote consulting specialists are able to determine the best solutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Riverside or anywhere in California or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Urgent Support.
Online Support Services Offered Progent
Progent's remote network support engineers possess certified skills in a comprehensive set of technologies. This broad range of technical skills allows Progent's consultants to tackle almost any problem likely to occur in a small or midsize company information system. Certifications awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To help customers with mixed-OS environments, Progent also offers access to consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services Offered by Progent to small businesses in Riverside and anywhere in the state of California include:
Additional Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services cover a wide range of computer technology such as system architecture, messaging systems, network and process security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and simplified administration, and transitioning from older systems to the latest MS Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance for analyzing problems within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking consultants, and certifies a person's networking skills at the expert level. Cisco CCIEs can deal with even the most stubborn challenges surrounding network infrastructure design, integration, management, protection, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or identifying program updates. Cisco CCIEs represent an excellent value because their deep expertise allows them to fix even the most difficult problems quickly. In common instances, less experienced service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few support organizations make CCIEs available to support small and mid-size businesses. Progent offers fast telephone access to a Cisco CCIE so you can receive timely help for severe network infrastructure issues that are hurting business efficiency but are outside the scope of your regular network service providers. Progent's CCIE support experts can connect to your network by means of state-of-the-art remote troubleshooting tools in order to perform quick, safe, and affordable analysis and repair.
Progent's CCIEs offer expertise in all of Cisco's popular family of infrastructure appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network technology.
Authorized Microsoft Windows Support
Progent's Microsoft-qualified remote support engineers offer computer system troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 development,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of remote PC desktop support services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified Network Security Specialists
Progent's certified CISSP, ISSAP, and CISM security engineers can provide a variety of security solutions to enhance the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or assist your business to clean up rapidly following a serious penetration. Security consulting services available from Progent cover comprehensive network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; installing firewalls; building safe techniques for off-site and mobile communication; defending your email infrastructure against spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support to help businesses of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent offers the skills of seasoned online consulting professionals for contract projects that small businesses frequently need. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Riverside Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Call Center programs for small organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are well suited for smaller organizations who lack the money or time to build and maintain an internal Call Center but who need quick response from an effective Help Desk with professional phone assistance as well as the technical depth to escalate complex trouble tickets to advanced consultants.
Progentís Virtual Help Desk is designed for bigger businesses and operates as a transparent supplement to your existing Helpdesk staff. Progent's Virtual Call Center can serve as an escalation resource to resolve the toughest network challenges, or be available in hectic circumstances when your regular service providers are overwhelmed.
Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk or enhancing your current organization, identifying or modifying Help Desk Call Center application software to handle the particular requirements of your corporation, or adding temporary phone support personnel to supplement your in-house Help Desk Call Center group to deal with unusually busy situations such as software transitions, mass updates, or installing brand new business software.
Progent's Help Desk staff of experienced network consultants gives your workers in Riverside or anywhere in the state of California rapid access to a reliable network service resource with substantial background delivering telephone-based consulting and remote troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a crucial enabler of company success, and Progent's intent is to resolve and not just report IT problems.
Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts staff offers remote advanced consulting expertise and education in special application fields including ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, MS Office Word, and MS Office Excel. To find out additional information concerning Progent's expertise, customization, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac experts can support the creative elements of Macintosh computing by offering remote help support and education in graphics, audio, and video. Progent's support professionals offer assistance in a variety of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific jobs like capturing or digitizing audio/video or putting together an audio/video production facility.
Online Network Monitoring Services
Progent offers businesses in Riverside, or anywhere in the state of California, remote network and server monitoring support based on Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your environment so that your network maintenance is proactive and automated. By uncovering emerging issues before they evolve into network outages, automated monitoring can minimize inconvenient and costly information system crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks powered by a variety of operating systems.
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.