For small companies in Riverside or anywhere in California, Progent provides help for networks powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISSP-accredited security consultants to handle advanced security architecture and business continuity preparedness.
Progent's online technical support services represent exceptional leverage due to the fact that they have the real-world experience and the sophisticated tools to solve the majority of network issues quickly. Efficient support lowers immediate expenses since service calls accumulate fewer billable minutes. Remote support also eliminates the expense of sending an engineer to your location. Your company saves additionally in incidental expenses by reducing or eliminating system outages and associated losses stemming from business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing policy for online help is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you pay just for the support that you actually get. In contrast to typical online service organizations, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for billing save you from situations where quick solutions somehow end up as big invoices. Progent's penchant for handling problems quickly results in your business spending less money.
Progent's Remote Service Tools
Over time, Progent has fine tuned a collection of optimized tools and field-proven methodologies which allow the maximum degree of effectiveness for remote help and repair for small company information networks. Progent provides protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology permits the experts of Progent's online support team to link to your computer system remotely without violating network security.
Progent's advanced customer support reporting system keeps detailed documentation describing all service that Progent's clients have received. Progent's staff service personnel have the benefit of the details of support rendered to each customer by any engineer. This database of trouble tickets and repairs is organized as a readily exploitable support database that enables Progent's online support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and close associations with important vendors including Cisco and Microsoft make available additional massive technical databases and allow fast access to manufacturers' internal support staff with the result that Progent's online consulting experts are able to arrive at optimal resolutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone support in Riverside or anywhere in California or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, visit Immediate Urgent Support.
Online Support Services Provided by Progent
Progent's online technical service professionals have advanced credentials in an extensive array of technologies. This breadth of capability permits Progent's engineers to tackle almost any crisis that may crop up in a small company information system. Credentials earned by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.
To support businesses with mixed-platform networks, Progent also provides the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based technical support services Offered by Progent to customers in Riverside and throughout the state of California include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide spectrum of computer technology such as network infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows integration, VMware products for server economization and simplified management, and migration from legacy applications to current Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based help for analyzing problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure professionals, and validates a consultant's network technology knowledge at the expert level. CCIEs know how to resolve the most complex challenges surrounding network infrastructure planning, integration, management, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS network management tools and coming up with alternate approaches or identifying software updates. CCIEs represent an excellent cost-effectiveness since their depth of experience enables them to resolve even the most difficult problems rapidly. In many instances, less experienced consultants can struggle for hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent offers quick telephone access to a Cisco authorized CCIE so you can get timely help for complex network infrastructure issues that are crippling business productivity but are beyond the scope of your ordinary IT service personnel. Progent's Cisco CCIE consultants can communicate with your environment via advanced on-line support technology in order to provide efficient, safe, and economical diagnosis and repair.
Progent's CCIEs offer assistance with the entire range of Cisco's popular family of connectivity appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, plus VPN technology.
Certified Windows Expertise
Progent's Microsoft-certified remote support professionals can provide computer system troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can assist your company with a wide variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server 2013 design,
Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of online desktop support services including Microsoft Windows 7 integration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISSP and ISSAP network security engineers offer a range of security services to improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or help you to recover quickly following a damaging breach. Security consulting services available from Progent cover in depth security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after malicious assaults; installing firewalls; building secure mechanisms for remote and mobile access; guarding your messaging infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting support to help companies of any size connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that utilize local IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent offers the services of world-class remote consulting experts for special IT projects that small companies often request. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special remote consulting services include:
How Your Riverside Business Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk Call Center support alternatives for small organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are ideal for small organizations who don't have the budget to support an in-house Help Desk Call Center but who require fast communication with a reliable Help Desk with proficient telephone assistance as well as the technical depth to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Help Desk is intended for larger businesses and operates as a seamless supplement to your established Help Desk team. Progent's Virtual Help Desk can act as an escalation option to handle complex technical issues, or be ready in those circumstances when your other service providers are overwhelmed.
Progent's Help Desk consulting support can assist you in building an efficient new Call Center or improving your established one, evaluating or customizing Help Desk application software to handle the special demands of your company, or adding temporary phone support personnel to reinforce your internal Help Desk team during demanding scenarios such as software migrations, mass updates, or installing new business software.
Progent's Call Center staff of veteran information technology professionals offers your computer users in Riverside or anywhere in the state of California fast assistance from an effective technical support group with substantial background providing telephone-based help and online diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk the reputation as a crucial driver of business performance, and Progent's aim is to resolve instead of merely report IT issues.
Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts Team can supply phone-based and in-depth consulting support and training in special business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, MS Word, and Microsoft Office Excel. To learn more information concerning Progent's expertise, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac professionals can support the artistic facets of Apple Mac systems by providing phone-based consulting services and training in imaging, audio, and video. Progent's consultants can provide expertise in a large selection of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific procedures like scanning or digitizing audio or video or configuring an audio/video production lab.
Online Network and Server Monitoring Support
Progent offers businesses in Riverside, or anywhere in the state of California, remote network and server monitoring services based on MS System Center Operations Manager network monitoring, customized by Progent to suit your business so that your network maintenance is proactive and automated. By anticipating possible issues before they expand into crashes, automated monitoring can head off disruptive and costly network breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that support a variety of platforms.
To get in touch with Progent about emergency online expertise with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.