Immediate Online Troubleshooting for Riverside Information Networks
For organizations in Riverside or anywhere in California, Progent provides remote support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, plus the assistance of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic issues.
Progent's remote support experts offer excellent value because they possess the practical background and have access to the sophisticated tools necessary to resolve the majority of information system problems quickly. This lowers direct expenses because service calls use up fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your company benefits additionally with incidental expenses by minimizing or avoiding system outages and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online consulting know-how is especially helpful for businesses that rely on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be useful.
Progent's pricing policy for online support is designed to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you pay only for the services that you actually get. In contrast to many remote service organizations, Progent asks for no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for pricing avoid scenarios where quick fixes manage to end up as major tabs. Progent's penchant for handling problems efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of optimized tools and proven methodologies which promote the maximum level of effectiveness for remote engineering help and troubleshooting for computer systems of all sizes. Progent provides safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's online support team to interface to your company's network without compromising corporate security.
Progent's proven customer support database application maintains detailed documentation of the support that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of support provided to each Progent customer by every Progent consultant. This history of problems and fixes is structured as a quickly exploitable internal database that permits Progent's remote technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft make available other extensive technical support databases and permit priority access to manufacturers' internal product engineers so Progent's online service specialists are able to determine optimal resolutions in the least time.
Online support available from Progent to customers in Riverside and throughout the state of California include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote support engineers can deliver computer repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2013 design,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop support services to assist your company to install, integrate, troubleshoot, and manage workstations and laptops powered by Windows. Progent's desktop support services include providing Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure engineers, and validates a consultant's networking skills at the expert level. CCIEs can resolve the most stubborn problems surrounding network design, integration, administration, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their depth of expertise permits them to fix problems rapidly. In common cases, less experienced service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system by means of the latest remote support technology in order to provide quick, safe, and economical analysis and remediation.
Progent's CCIEs offer consulting for the entire range of Cisco's market leading selection of infrastructure devices. Cisco technology support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch integration and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet APs consulting support, Cisco WiFi controllers support Services, Cisco VPN Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a variety of security solutions that can bolster the defenses of your Microsoft Windows, macOS and OS X, or Linux network against assaults or help your company to recover rapidly after a damaging penetration. Security support services available from Progent include: in depth data security and compliance audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recovery from malicious attacks; configuring firewalls; building secure architectures for off-site and mobile access; defending your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote support services to help businesses of any size integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that combine on-premises IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent workflow for restoring services quickly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide remote support services to cover a wide spectrum of information technologies including network architecture, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in networks that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.
Major Linux variants for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top corporations. Progent's ProSight suite of network management outsourcing services covers all critical aspects of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and enables rapid recovery of critical files, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so that any potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security standards, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows clients to complete critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Riverside Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Call Center support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for companies who don't have the budget to assemble and manage an internal Help Desk Call Center but who require quick response from an effective Help Desk Call Center with professional phone assistance as well as the expertise to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Help Desk is intended for bigger companies and serves as a transparent extension of your current Helpdesk organization. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative for the toughest technical challenges, or be available in hectic circumstances when your ordinary service providers are overwhelmed.
Progent's Call Center staff of veteran network consultants offers your computer users in Riverside or anywhere in the state of California quick access to an efficient technical support group with substantial background delivering telephone-based support and online diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid contributor to company performance, and Progent's target is to solve rather than simply report IT issues.
- Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting staff offers phone-based and in-depth consulting support and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more about Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Riverside, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your business so your IT maintenance is proactive rather than reactive. By detecting emerging trouble spots before they result in network outages, remote monitoring can minimize inconvenient and costly information system crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems powered by a variety of platforms.
To get in touch with Progent about urgent phone-based support with Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Riverside or throughout the state of California, Progent's phone-based network support engineers are ready to deliver professional and affordable system support the moment your organization requires it. More than 15 years of offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote access tools to fix computer problems quickly while eliminating the expense and lost time that comes with on-site support visits.
Even if your Riverside organization has a regular independent support technician or maintains a full time organization that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to handle unexpected network crises or particularly challenging integration problems.
Advantages of Progent's Network Help for Organizations in Riverside
Progent's remote IT consulting services enable your Riverside business to experience the advantages of immediate, enterprise-class network support without the cost of maintaining an in-house IT organization. Your network will acquire greater business worth by being more available, productive, and secure. Benefits to your company include:
- Convenient remote extension of your local support resources
With most offices in Riverside or anywhere in California, nearby computer support providers, whether represented by independent consultants or an in-house IT staff, can take care of typical network problems. However, IT crises might occur when local support personnel are too busy or absent, and some trouble may involve technology that is beyond the scope of your local service personnel. In these situations, Progent's online service experts provide an easy, fast, and affordable solution to augment your regular help and to pass on useful knowledge to increase your ability to resolve future issues in-house.
- Less Reliance on Freelance Service Providers
For IT maintenance, smaller businesses often rely on individual freelance consultants. While freelance service people carry smaller internal costs than larger service firms and can often charge marginally less, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the lack of fallback help may require your company to wait for help during an emergency. As your network expands, system downtime and problems with vital applications are more expensive. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of backup support expertise to insure your network remains available.
- Build a Solid Foundation for Smooth Growth
Companies often begin with an IT architecture implemented on a modest budget. Lacking a strong infrastructure, slap-dash repairs can get thrown onto an unstable foundation. As a network grows, reliability and scalability issues can impede the success of the business. Such badly built environments need proper analysis, smart long-term planning, and broad-based technical knowledge to evolve to a network infrastructure that can provide the solid foundation to meet vital business requirements and facilitate future growth.
- Work with Solution Providers Instead of Technology Vendors
Smaller offices need guidance and technical training to navigate through an ever more complicated maze of product options capable of accelerating business growth and enhancing efficiency. They hardly need a computer engineer who is trying to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a situation where the recommended
solution is built around a predetermined product instead of the genuine requirements of a business. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align IT consulting with the best needs of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT expertise, refined support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Begin Getting Online Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of real-world industry experience, at the forefront of IT service, executing a broad range of IT projects for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This means that you get not just world-class IT skills, but also a support engineer with field-tested approaches for applying technical knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site help by the minute. Consequently, you are billed only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be tempted to permit less critical problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small support organizations who provide minimal documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by each consultant to every customer. The practice of detailing and archiving support activity results in more effective service and eliminates a slew of common problems such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your IT network from painful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.