Fast and Affordable Online Help for Riverside California Computer Networks
For organizations in Riverside California, Progent offers online help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging networking issues, plus the assistance of CISA and CISSP-certified security experts to handle high-level security architecture and diagnostic jobs.
Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to solve the majority of network problems quickly. Efficient support reduces direct expenses since service calls accumulate minimal chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company benefits even more with incidental expenses by reducing or eliminating network outages and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced remote consulting experience is particularly valuable for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's billing policy for online support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the support that you receive. In contrast to typical online service firms, Progent asks for no startup charge or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent scenarios where fast solutions somehow end up as big invoices. Progent's skill at handling technical issues quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven methodologies which ensure the maximum degree of effectiveness for online consulting and repair for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to communicate with your network without breaching network security.
Progent's proven customer support database application keeps thorough records for all service that Progent's clients have received. Progent's team engineers have access to the records of assistance delivered to each client by any Progent consultant. This history of trouble tickets and responses is stored as a conveniently searchable support database that enables Progent's online technical experts to communicate their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's extensive list of certifications and working relationships with major industry leaders such as Cisco and Microsoft open up other vast support knowledge bases and permit quick access to manufacturers' in-house engineering staff so Progent's online consulting experts are able to come up with the best resolutions promptly.
Online services offered by Progent to companies in Riverside California include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online service engineers can deliver computer troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams integration, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable desktop services to help your company to install, configure, troubleshoot, and administer workstations and laptops powered by Windows. Progent's desktop support services include offering Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network professionals, and certifies an individual's network technology skills at the master level. Cisco CCIEs can resolve even the most difficult challenges encountered in network infrastructure design, deployment, administration, compliance, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with IOS network management utilities and coming up with workarounds or locating program patches. Cisco CCIEs are an excellent value since their broad experience permits them to find solutions for problems quickly. In common instances, less seasoned service providers can struggle for hours or days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can connect to your network by means of sophisticated on-line troubleshooting tools to provide quick, secure, and economical analysis and repair.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
Progent locations in Inland Empire
Progent's CCIEs can provide assistance with the complete line of Cisco's market leading selection of infrastructure appliances by delivering consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of security services that can enhance the defenses of your Windows, macOS and OS X, or Linux network against internal or external threats or help you to recuperate rapidly following a serious breach. Security consulting services offered by Progent include: comprehensive data security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious assaults; setting up firewalls; building safe mechanisms for off-site and mobile communication; guarding your email system against spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support services to help organizations of any size connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize local IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud used for managing private and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to address a broad range of computer technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified administration in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux environments. Progent's team-oriented approach to resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by some of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology projects. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology enables customers to execute critical projects within budget and on time. Progent's special online consulting services include:
How Your Riverside Company Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Call Center support alternatives for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most problems.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center team of experienced information technology professionals gives your computer users in Riverside California quick assistance from an effective support group with substantial background delivering telephone-based support and remote troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center perception as a major driver of company efficiency, and Progent's target is to solve rather than merely document IT issues.
- Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts staff can supply remote and in-depth engineering support and training in special application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for popular Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Riverside California online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your business so that your computer support is proactive and automated. By uncovering looming issues before they cause network outages, proactive monitoring can head off stressful and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments that incorporate multiple platforms.
To get in touch with Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Riverside California, Progent's online computer support specialists can provide expert and economical IT help whenever your company requires it. More than 15 years of providing remote tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to fix computer problems rapidly while avoiding the expense and lost productivity that comes with on-site service calls.
Even if your Riverside company has a regular freelance consultant or employs a full time organization that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to resolve unexpected system emergencies or particularly complicated integration projects.
Benefits of Progent's Network Help for Offices in Riverside California
Progent's online technical help services enable your Riverside business to enjoy the benefits of immediate, enterprise-class IT support without the expense of managing an in-house IT staff. Your information system will derive added strategic worth by being more available, productive, and protected. Advantages to your company include:
- Convenient remote extension of your local support resources
With most businesses in Riverside California, local network support resources, whether consisting of independent consultants or a full-time maintenance staff, can deal with typical technical problems. However, major troubles can strike when local resources are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your usual support people. In these situations, Progent's online service professionals provide an easy, fast, and affordable way to augment your regular resources and to transfer valuable knowledge to increase your ability to deal with future issues locally.
- Less Dependence on Freelance Service Providers
For network maintenance, smaller companies often depend on independent freelance consultants. Although independent consultants carry smaller overhead than larger consulting companies and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the lack of reserve personnel may require your company to go without assistance during an IT crisis. As your company grows, system downtime and problems with critical software are more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of reserve support experts to make sure your network remains up and running.
- Create a Scalable Foundation for Smooth Growth
Businesses often begin with an information system implemented on a shoestring budget. Without a strong framework, slap-dash fixes often get piled on top of a shaky foundation. When a network grows, stability and scalability issues can hinder the productivity of the organization. These poorly built environments need proper assessment, smart strategic planning, and wide technical knowledge to upgrade to a system infrastructure able to provide the solid foundation to meet vital business demands and facilitate downstream growth.
- Interact with Problem Solvers Instead of Product Resellers
Smaller businesses require guidance and technical education to navigate through an ever more complicated array of product alternatives available for accelerating business growth and enhancing efficiency. These companies hardly need a computer engineer who is motivated to sell a specific vendor's products. IT consulting and product sales can result in a situation where the recommended
solution is designed around a predetermined technology instead of the genuine needs of a business. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match IT consulting with the real needs of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical expertise, fine tuned remote support software, and familiarity with corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Complete Range of Server Platforms
Progent offers world-class expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 upgrades, Windows 2003 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 Server migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online service and on-site visits by the minute. Consequently, you are charged just for received support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no monthly commitment for services delivered during normal business hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast fixes so you will not be tempted to allow simple problems to fester.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small service firms who provide minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports sent by each staff member to each customer. The discipline of detailing and archiving service records allows more effective support and eliminates a slew of common problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer round-the-clock network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing possible problems before they cause downtime, network monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.