Fast and Affordable Online Troubleshooting for Riverside California IT Networks
For businesses located in Riverside California, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the services of CISA and CISSP-qualified security experts to help with high-level security architecture and diagnostic issues.
Progent's online support engineers offer excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools required to resolve the majority of network issues rapidly. Efficient support lowers direct expenses because service calls require minimal billable consulting minutes. Online support also avoids the cost of sending an engineer to your site. Your company benefits even more in indirect expenses by reducing or avoiding system downtime and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting expertise is especially important for organizations that depend on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's billing model for remote support is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are billed exclusively for the services that you receive. In contrast to typical remote service organizations, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and simple policy for pricing eliminate situations where quick fixes manage to turn into major invoices. Progent's penchant for handling problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of optimized tools and field-tested methodologies which allow the maximum degree of efficiency for online help and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's remote service group to interface to your company's network without breaching network security.
Progent's powerful customer support database application maintains comprehensive histories of all service that Progent's customers have received. Progent's team engineers have the benefit of the history of all help provided to every Progent customer by every Progent engineer. This database of anomalies and responses is stored as an easily exploitable proprietary knowledge base that enables Progent's online technical engineers to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and working associations with key technology companies such as Cisco and Microsoft open up additional vast technical support databases and permit priority access to manufacturers' internal support staff with the result that Progent's online consulting specialists can find optimal resolutions promptly.
Online technical services provided by Progent to companies in Riverside California include:
Certified Windows Support
Progent's Microsoft-certified remote support experts can provide network troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of cost-effective desktop consulting and support services to assist you business to install, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop support services include providing Windows 10 migration help plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure engineers, and indicates a consultant's network technology knowledge at the expert level. CCIEs know how to deal with even the most difficult issues occurring in network planning, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS network administration tools and developing workarounds or locating software updates. Cisco qualified CCIEs are an excellent cost-effectiveness because their broad experience permits them to find solutions for problems rapidly. In common instances, less experienced engineers can wrestle for hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can tie into your environment using state-of-the-art on-line support tools in order to provide fast, secure, and affordable diagnosis and remediation.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
Progent locations in Inland Empire
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's industry-leading family of networking devices by offering consulting services such as:
CISM and CISSP Premier System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection services to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to clean up quickly following a damaging penetration. Security consulting services offered by Progent include: thorough information security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm assaults; configuring firewalls; establishing safe architectures for off-site and mobile communication; guarding your email infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting services to help organizations of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that utilize physical IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for restoring applications and services rapidly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote support services to address a broad spectrum of information technologies such as system architecture, email solutions, system and operational security, plus UNIX and Windows integration. For server consolidation and easy management in environments that incorporate Linux and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's team-based approach to solving network issues enables quick escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency phone-based help diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's top corporations. The ProSight line of outsourced network management services addresses all critical areas of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the entire malware attack progression including protection, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your Progent engineering consultant so any potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for special information technology projects. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special fields of computer technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Riverside Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk Call Center consulting support can assist you in building an effective new Call Center or improving your existing organization, evaluating or enhancing Help Desk application software to meet the unique requirements of your business, or adding occasional phone support personnel to reinforce your in-house Call Center resources to deal with demanding situations such as software migrations, major upgrades, or installing new applications.
Progent's Help Desk team of veteran network professionals offers your computer users in Riverside California fast access to a dependable support resource with substantial experience providing phone help and online diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk recognition as a crucial enabler of company success, and Progent's goal is to solve instead of just annotate technical problems.
- Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team offers phone-based professional engineering expertise and training in key application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Riverside California remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your business so your network maintenance is proactive and automated. By detecting possible problems before they evolve into crashes, proactive monitoring can head off stressful and costly service crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that support a combination of operating systems.
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Riverside California, Progent's phone-based network support engineers can deliver expert and affordable system support whenever your business requires it. More than a decade of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity technology to solve network problems quickly while eliminating the expense and lost productivity that comes with in-person service visits.
Even if your Riverside office works with a local independent support technician or employs a full time organization that know how to deal with ordinary computer issues, Progentís Microsoft certified engineers can still offer a convenient and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to handle unexpected network crises or especially challenging integration problems.
Features of Progent's Remote Computer Services for Riverside California
Progent's phone support, remote troubleshooting, network security consulting, and network management services give offices in Riverside California unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's experts can provide your business enterprise-level IT support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT staff. Highlights of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Riverside California and is also ideal for customers in more remote regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide array of Microsoft support tools, technical information, and on-going training.
- Per Minute Billing to Minimize Expenses
Progent offers online help on a per-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum fee for phone service and asks for no periodic retainer for support services delivered during regular working hours. This keeps you from facing big bills for routine repairs.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers the services of on-staff professionals who have experience in designing, deploying, and managing networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic support services include system integration, MS Exchange consulting, network security planning, and Help Desk sharing services. Progent's Application Experts group offers in-depth consulting expertise for specific application areas. Help available from the Application Experts Group includes:
Microsoft Dynamics GP Support and Programming
MS Project and Project Online Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Development and Training
Power BI Integration Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Application Development and Debugging
Oracle Project Management and Application Programming
MySQL DBA Services and Software Development
Apple Mac Support
Amazon MWS Software Design and Programming
By providing a full service one-stop resource for IT generalists and application experts, Progent can deliver fast, cost-effective, and thorough information technology solutions that match the specific needs of your business.
- Sophisticated Remote Access Software
Protected online access allows Progent's support professionals to see precisely what your customers see. This makes it easier to find fast fixes to problems that could otherwise demand an expensive personal visit. Sophisticated online access software and expert technicians together allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote network tracking.
- Compatibility with Mainstream VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Support for Maximum System Availability
For companies with line-of-business applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are intended especially for budget-conscious organizations whose workers require immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical experience, fine tuned remote support software, and familiarity with enterprise networking enable companies to avoid the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Start Getting Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional background, in the trenches of IT service, performing a broad range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This ensures that you get not only expert IT capability, but also a consultant with field-tested approaches for using computer knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises help per minute. As a result, you pay only for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment for support services provided during regular working hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast fixes so you will not be forced to allow minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by each consultant to each customer. The discipline of detailing and archiving support activity results in more efficient service and eliminates a slew of typical problems such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your information network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.