Immediate Remote Technical Support for Riverside California IT Networks
For organizations located in Riverside California, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.
Progent's remote support experts offer exceptional leverage because they possess the real-world experience and are equipped with the sophisticated technology necessary to resolve most information system problems quickly. This reduces immediate costs since service calls accumulate minimal chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally in indirect costs by reducing or avoiding system outages and related losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online consulting know-how is especially important for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an alternative.
Progent's pricing model for online help is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are charged just for the services that you actually get. In contrast to typical remote support companies, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing save you from scenarios where speedy. minor solutions manage to end up as substantial invoices. Progent's penchant for handling technical issues efficiently means you saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of customized technologies and field-tested methodologies which ensure the maximum level of effectiveness for remote consulting and repair for information networks of any size. Progent provides secure VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's system without compromising system security.
Progent's advanced technical support database application stores detailed records of the service that Progent's customers have received. Progent's team service personnel have the benefit of the records of services rendered to each customer by every engineer. This database of trouble tickets and repairs is structured as a quickly searchable proprietary knowledge base that permits Progent's remote support professionals to communicate their experiences company-wide to make sure that the value of Progent's support grows daily. Progent's extensive list of certifications and close associations with major technology companies including Cisco and Microsoft make available other extensive support knowledge bases and permit fast response from manufacturers' internal product engineers with the result that Progent's online consulting experts can find optimal solutions quickly.
Online technical support services provided by Progent to customers in Riverside California include:
Authorized MS Windows Experts
Progent's Microsoft-premier remote support experts can deliver computer system troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration consulting, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of affordable desktop services to help your business to deploy, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network professionals, and indicates a person's technical skills at the master level. CCIEs can resolve even the most difficult challenges associated with network infrastructure planning, integration, management, protection, and problem solving. CCIEs operate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration utilities and developing alternate approaches or identifying program updates. CCIEs provide exceptional value since their deep experience allows them to solve problems rapidly. In typical instances, less seasoned consultants can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can tie into your computer system using sophisticated on-line support technology in order to perform fast, safe, and economical diagnosis and remediation.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
Progent locations in Inland Empire
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's market leading family of infrastructure devices. Cisco technology support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Catalyst switch support, Cisco Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video phones support and wireless IP phones integration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet APs planning and integration expertise, Cisco wireless controllers support Services, Cisco VPN Consulting help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security solutions that can bolster the safety of your Windows, macOS and OS X, or Linux environment against attacks or assist your company to recuperate quickly following a damaging penetration. Security consulting services offered by Progent cover thorough information security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; configuring firewalls; designing safe architectures for off-site and mobile connectivity; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting support to help businesses of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine local IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for recovering applications and services quickly after an outage. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can produce reports to verify full service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online support services to cover a broad array of computer technologies including network infrastructure, messaging solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in networks that include Linux-based systems with Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer emergency remote help diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same advanced technology deployed by many of the industry's top corporations. The ProSight series of network management outsourcing services addresses all critical facets of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and debug their networking hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so that any potential problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Progent's rates for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables customers to execute critical projects economically and on time. Progent's project-based online engineering solutions include:
How Your Riverside Company Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Help Desk or revamping your established one, evaluating or modifying Call Center software to handle the unique demands of your corporation, or adding occasional phone support staff to supplement your in-house Help Desk group to handle high-demand situations such as software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of experienced network experts offers your clients in Riverside California immediate assistance from a large network service resource with extensive background offering telephone-based help and remote repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center perception as a key contributor to business performance, and Progent's goal is to resolve and not merely document network issues.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts staff can supply phone-based and in-depth consulting support and education in specific business application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom development, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Riverside California online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your environment so your computer support is proactive rather than reactive. By detecting emerging trouble spots before they evolve into network outages, remote monitoring can head off stressful and expensive network crises. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks powered by multiple platforms.
To contact Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Riverside California, Progent's online computer support specialists are ready to deliver effective and economical IT support whenever your organization has to have it. More than a decade of delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to fix IT problems quickly while avoiding the cost and lost productivity that comes with in-person support visits.
Even if your Riverside office relies on a regular freelance support technician or maintains a full time organization that know how to handle common computer issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual extension of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to deal with sudden system emergencies or particularly challenging integration projects.
Benefits of Progent's IT Support for Businesses in Riverside California
Progent's remote technical help services allow your Riverside company to experience the benefits of immediate, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your network will derive added business value by being more available, efficient, and protected. Benefits to your business include:
- Convenient virtual extension of your local support resources
For most companies in Riverside California, nearby network service providers, whether represented by freelance consultants or a full-time IT staff, can handle the majority of technical problems. However, IT crises can occur when your regular support personnel are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your local service people. In these instances, Progent's online service professionals provide a convenient, fast, and economical way to supplement your regular resources and to pass on useful information to improve your ability to resolve future problems locally.
- Reduced Dependence on Individual Consultants
For network maintenance, smaller businesses often rely on individual freelance service providers. Although freelance consultants carry smaller internal costs than larger consulting companies and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the lack of reserve personnel may force your business to go without help during an emergency. As your business grows, network unavailability and trouble with critical software become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of reserve service experts to make sure your IT system remains up and running.
- Build a Scalable Foundation for Smooth Growth
Companies typically start with an information system implemented on a shoestring budget. Lacking a strong framework, band-aid fixes often get thrown onto a weak foundation. When a network grows, stability and scalability problems can hinder the success of the business. These badly designed environments require proper assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a system architecture that can deliver the solid foundation to meet vital business requirements and ease future expansion.
- Work with Solution Providers Rather Than Product Resellers
Smaller companies require guidance and technical training to negotiate an increasingly complicated array of product options available for promoting business success and improving efficiency. These companies hardly need a computer consultant who is motivated to sell a specific vendor's technology. Network consulting and product selling can lead to a scenario where the proposed
solution is built around a profitable product instead of the genuine requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to align IT consulting with the real needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT knowledge, refined support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Start Getting Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of real-world professional experience, at the front lines of IT service, performing a broad range of technical tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested approaches for applying computer knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site help by the minute. Consequently, you owe only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no retainer for services delivered during regular working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick solutions so you will not be forced to allow minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports transmitted by each consultant to every client. The practice of detailing and organizing support activity allows more efficient support and eliminates a variety of typical problems such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can save your information network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.