Fast Remote Troubleshooting for Riverside Networks
Immediate Phone Consulting for Riverside NetworksFor businesses in Riverside or anywhere in the state of California, Progent offers online support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the services of CISSP-accredited security experts to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide exceptional value due to the fact that they have the practical background and are equipped with the sophisticated tools required to resolve the majority of information system problems quickly. Efficient support lowers immediate expenses because service calls accumulate minimal chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your location. Your company benefits even more with incidental expenses by reducing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote technical support expertise is particularly valuable in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.

Progent's pricing policy for online support is structured to leverage your IT service investment. Progent charges per minute for phone consulting, so you owe just for the support that you receive. In contrast to many remote service companies, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with situations where speedy. minor fixes somehow end up as substantial bills. Progent's skill at solving problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized technologies and proven processes that ensure the highest level of efficiency for remote technical support and repair for computer systems of any size. Progent offers safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's online support team to communicate with your computer system remotely without compromising system security.

Progent's proven technical support database application maintains comprehensive records of all support that Progent's clients have been provided. Progent's authorized consultants have access to the history of services rendered to every client by any Progent consultant. This archive of trouble tickets and responses is structured as a conveniently retrievable support database that enables Progent's online technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft make available other vast technical knowledge bases and allow fast response from vendors' in-house support staff with the result that Progent's online service experts can come up with optimal resolutions in the least time.

Remote support services provided by Progent to clients in Riverside and throughout the state of California include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight series of network monitoring and management services addresses all key facets of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your Progent consultant so that any potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows customers to complete major projects economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent’s Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative service desk solution based on the leading PSA tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned network experts provides your workers in Riverside or anywhere in the state of California instant communication with a dependable support resource with substantial background delivering phone help and remote diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center perception as a key contributor to company success, and Progent's target is to fix and not just report technical problems.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts staff offers remote professional consulting expertise and training in special application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, programming, and training offerings, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Riverside, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your business so your network maintenance is proactive rather than reactive. By detecting looming issues before they expand into crashes, remote monitoring can head off stressful and costly information system crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or networks that incorporate multiple platforms.
How Your Riverside Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Riverside or anywhere in the state of California, Progent's online computer support engineers are ready to deliver expert and affordable system support whenever your business requires it. More than 15 years of providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve IT problems quickly while eliminating the expense and lost productivity that comes with on-site support visits.

Even if your Riverside company has a local independent consultant or employs an in-house IT staff that know how to deal with the majority of network issues, Progent’s Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your local resources in cases when your usual service personnel either don't have the availability or the expertise to address sudden network emergencies or particularly complex integration projects.

Advantages of Progent's IT Support for Companies in Riverside
Progent's online network troubleshooting services enable your Riverside business to have the advantages of timely, enterprise-level IT support without the expense of managing a full-time IT staff. Your information system will acquire added strategic value by being more available, efficient, and protected. Benefits to your company include:

  • Seamless remote expansion of your on-site IT resources
    For most offices in Riverside or anywhere in California, nearby network support resources, whether consisting of outside consultants or an internal IT staff, can handle the majority of technical issues. On the other hand, serious problems may strike when local support personnel are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your onsite service people. In these situations, Progent's online service professionals give you a convenient, quick, and budget-friendly way to augment your local resources and to pass on valuable knowledge to increase your capability to deal with future problems locally.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller offices commonly rely on independent freelance consultants. Although freelance service people carry less internal costs than larger service companies and can often charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the lack of reserve personnel may force your company to go without assistance during an emergency. As your company expands, system downtime and problems with critical software become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of backup support experts to insure your network is always available.

  • Build a Solid Foundation for Smooth Expansion
    Companies often start with an IT architecture created on a shoestring budget. Without a strong infrastructure, band-aid repairs often get piled on top of an unstable foundation. As a company grows, stability and scalability problems can impede the success of the organization. Such badly designed systems need careful analysis, smart long-term planning, and extensive technical knowledge to upgrade to a system infrastructure that can deliver the stable foundation to meet vital business requirements and ease downstream expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller offices need guidance and technical training to navigate through an ever more complex array of product options capable of promoting business success and enhancing efficiency. These companies do not need a network engineer who is motivated to resell a certain vendor's products. Network support and product sales can result in a situation where the proposed solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to match technical consulting with the best interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT experience, fine tuned remote support software, and familiarity with corporate IT allow companies to avoid the pitfalls of exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier consultants average more than a decade of real-world professional background, at the forefront of IT support, executing a broad variety of IT tasks for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class technical skills, but also a support engineer with proven approaches for applying technical knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises help per minute. As a result, you are billed exclusively for received support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no minimum charge and requires no monthly commitment for services provided during normal business hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you won't be tempted to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can focus on delivering high-value services where Progent has little competition. Businesses who work with familiar freelance consultants or who employ internal support staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer round-the-clock system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from painful and costly availability losses.
How Does Our Company Start Receiving Online Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.