Immediate Online Help for Riverside California Networks
For organizations in Riverside California, Progent provides remote support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the services of CISSP-accredited security experts to handle advanced security design and troubleshooting issues.
Progent's remote support engineers provide exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated tools necessary to solve the majority of network issues rapidly. This lowers direct costs because service calls use up fewer chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally in indirect expenses by reducing or avoiding network outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced online consulting expertise is particularly important for businesses that depend on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.
Progent's billing model for online support is designed to leverage your network support investment. Progent charges on a per-minute basis for phone consulting, so you are charged just for the support that you receive. In contrast to many remote service companies, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for billing avoid situations where speedy. minor fixes somehow turn into large tabs. Progent's skill at disposing of technical issues quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an array of optimized tools and field-proven methodologies that ensure the highest degree of efficiency for remote engineering help and repair for IT networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's remote service group to link to your company's network remotely without violating network security.
Progent's powerful technical support reporting application stores comprehensive records for all support that Progent's customers have received. Progent's authorized service personnel have access to the specifics of services provided to each Progent client by any consultant. This history of problems and solutions is structured as a readily exploitable internal database that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's extensive list of certifications and working associations with important technology companies such as Cisco and Microsoft open up other vast support databases and permit fast response from manufacturers' internal product engineers so Progent's remote service experts are able to determine the best solutions in the least time.
Remote support available from Progent to companies in Riverside California include:
Authorized Windows Experts
Progent's Microsoft-certified online service experts offer computer repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help your company with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Skype for Business migration support, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective PC desktop consulting and support services to help your business to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and validates a person's network technology skills at the expert level. Cisco CCIEs know how to deal with the most stubborn challenges occurring in network planning, integration, management, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating program updates. Cisco CCIEs are an excellent value because their broad expertise permits them to resolve problems quickly. In typical cases, less experienced engineers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can connect to your computer system via advanced on-line troubleshooting technology to provide efficient, safe, and economical diagnosis and remediation.
Inland Empire Contact Information:
Progent offers consulting services and onsite technical support throughout San Bernardino and Riverside Counties.
Progent locations in Inland Empire
Progent's CCIEs can provide consulting for the entire range of Cisco's top-selling family of infrastructure devices. Cisco technology expertise available from Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Catalyst switch consulting services, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Aironet Wireless Access Points planning and integration support, Cisco WiFi controllers consulting, Cisco VPN engineering help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions to enhance the immunity of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist your business to recuperate quickly after a serious breach. Security services offered by Progent include: thorough data security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; quick recovery from virus and worm assaults; setting up firewalls; establishing safe mechanisms for remote and mobile access; guarding your messaging system from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that combine physical resources as well as public cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for restoring services quickly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide phone-based consulting services to cover a wide range of information technologies including network architecture, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy administration in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux environments. Progent's team-based methodology for resolving technical issues promotes quick escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.
Major Linux variants for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services intended to allow small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's top corporations. The ProSight suite of IT management outsourcing services addresses all key aspects of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their networking appliances such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that all looming problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Progent's rates for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important areas of computer technology allows clients to complete major projects economically and on time. Progent's special remote engineering solutions include:
How Your Riverside Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk service options for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk Call Center or revamping your established one, selecting or customizing Help Desk Call Center application software to handle the particular demands of your business, or adding occasional online staff to supplement your internal Help Desk Call Center team to handle high-demand situations like software transitions, major upgrades, or installing new applications.
Progent's Help Desk staff of experienced network professionals gives your clients in Riverside California immediate assistance from a dependable technical support group with substantial experience providing phone consulting and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid driver of business success, and Progent's aim is to solve instead of merely annotate technical issues.
- Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts Group can supply phone-based advanced consulting expertise and training in special application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for popular Microsoft applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's consulting, custom development, and training offerings, go to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Riverside California online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to fit your business so your IT maintenance is proactive rather than reactive. By uncovering potential problems before they evolve into network outages, automated monitoring can avoid inconvenient and expensive service crises. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that incorporate a mix of OS platforms.
To contact Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Riverside California, Progent's online computer support engineers are ready to deliver expert and cost-effective IT support the instant your organization has to have it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to fix IT problems quickly while avoiding the cost and lost productivity that comes with on-site service calls.
Even if your Riverside company has a regular independent support technician or employs a full time organization that can deal with ordinary computer issues, Progentís Microsoft certified engineers can still provide an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the experience to address sudden network crises or especially challenging integration problems.
Benefits of Progent's IT Support for Organizations in Riverside California
Progent's remote network troubleshooting services enable your Riverside company to enjoy the benefits of timely, enterprise-level network support without the cost of maintaining an in-house IT organization. Your network will acquire greater business worth by becoming increasingly reliable, efficient, and secure. Benefits to your business include:
- Seamless remote extension of your local IT resources
With most organizations in Riverside California, local network service resources, whether made up of freelance consultants or an internal maintenance staff, can resolve the majority of network issues. However, major troubles may spring up when your regular resources are too busy or absent, and some trouble may stem from technology that is unfamiliar to your usual support personnel. In these cases, Progent's online service experts offer a convenient, quick, and affordable solution to augment your regular help and to transfer useful knowledge to increase your ability to resolve downstream problems locally.
- Less Reliance on Individual Consultants
For IT support, smaller businesses commonly depend on independent freelance service providers. While independent service people have less overhead than big consulting companies and can often charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the lack of reserve personnel may force your business to go without assistance during an IT crisis. As your network expands, system downtime and problems with vital applications are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of backup service expertise to make sure your IT system is always up and running.
- Create a Solid Basis for Smooth Expansion
Businesses often begin with an information architecture created on a shoestring budget. Lacking a proper infrastructure, band-aid fixes often get piled onto a shaky foundation. As a network grows, reliability and expandability problems can hinder the productivity of the business. These badly built systems require careful assessment, intelligent long-term planning, and wide technical knowledge to upgrade to a network infrastructure able to provide the stable foundation to handle current business demands and simplify future growth.
- Interact with Problem Solvers Rather Than Product Resellers
Smaller businesses need advice and technical training to negotiate an increasingly complex maze of technology options capable of promoting business success and enhancing productivity. Businesses do not need a computer engineer who is attempting to earn a commission on a specific vendor's technology. Network consulting and product sales can result in a scenario where the proposed
solution is built around a predetermined technology instead of the genuine needs of a business. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to match technical consulting with the real interests of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical knowledge, refined support tools, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Begin Getting Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, at the forefront of IT service, performing a wide variety of IT projects for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not just expert IT help, but also a consultant with field-tested methods for using computer knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and on-site help per minute. As a result, you pay just for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for support services delivered during normal working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide minimal documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service reports transmitted by each staff member to every client. The practice of documenting and organizing service activity results in more efficient service and avoids a slew of typical problems such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your IT network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.