Fast Online Troubleshooting for Riverside Computer Systems
For companies in Riverside or anywhere in California, Progent offers online help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered online support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting issues.
Progent's online support experts offer excellent leverage due to the fact that they have the practical background and are equipped with the advanced technology necessary to resolve the majority of network issues quickly. Efficient support reduces immediate costs because solutions require fewer billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company benefits additionally with indirect expenses by minimizing or avoiding network outages and associated costs stemming from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online technical support expertise is especially important for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.
Progent's billing policy for remote support is designed to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged just for the services that you actually get. Unlike typical online service firms, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing do away with situations where fast repairs manage to turn into large tabs. Progent's penchant for handling problems quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized technologies and field-tested processes that ensure the maximum degree of effectiveness for online help and repair for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's Technical Response Center to link to your environment without breaching network security.
Progent's proven technical support database system stores thorough histories for the service that Progent's customers have been provided. Progent's team engineers have the benefit of the history of services rendered to each Progent client by any engineer. This history of problems and responses is stored as a quickly searchable support database that allows Progent's online support experts to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft make available other vast technical support databases and allow priority response from manufacturers' internal support staff so Progent's online consulting experts are able to come up with the best solutions promptly.
Online services offered by Progent to clients in Riverside and anywhere in the state of California include:
Authorized Microsoft Windows Experts
Progent's Microsoft-qualified online support engineers offer network repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help your company with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2013 development,
Microsoft Skype for Business migration support, Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective desktop services to assist you company to deploy, configure, troubleshoot, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration support plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the premier accreditation for network professionals, and validates a person's networking knowledge at the expert level. CCIEs know how to deal with the most challenging challenges encountered in network design, deployment, administration, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with workarounds or identifying software patches. Cisco CCIEs provide exceptional value since their depth of experience enables them to resolve problems quickly. In common instances, less experienced engineers can struggle for many hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can tie into your computer system using state-of-the-art on-line troubleshooting tools to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular selection of connectivity devices. Cisco infrastructure support provided by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Cisco Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless AP layout and set up, Aironet Access Points consulting services, Cisco wireless controllers integration consulting, Cisco VPN and Network Security engineering assistance, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's certified CISM and CISSP security and compliance consultants offer a range of security solutions to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or assist you to clean up quickly following a damaging breach. Security services offered by Progent cover thorough information security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; installing firewalls; establishing secure mechanisms for off-site and mobile access; defending your messaging system from viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting services to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for recovering services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can generate reports to verify full service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to cover a wide range of computer technologies including system infrastructure, email systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in environments that incorporate Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to MS Windows or Linux-powered environments. Progent's group-oriented methodology for solving network issues promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance troubleshooting anomalies within UNIX/Linux systems based on popular variants of UNIX such as:
Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed technology used by some of the world's top corporations. The ProSight suite of network management outsourcing services covers all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital files, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is intended to assess your company's preparedness to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Billing charges for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these important areas of information technology allows clients to complete critical initiatives economically and on time. Progent's special online engineering solutions include:
How Your Riverside Business Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Call Center service offerings for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are a convenient solution for organizations who don't have the budget to support an in-house Help Desk Call Center but who want quick response from a reliable Help Desk Call Center with professional telephone assistance as well as the ability to escalate complex tasks to high-level engineers.
Progentís Virtual Help Desk is intended for bigger businesses and serves as a seamless addition to your existing Help Desk resources. Progent's Virtual Help Desk can operate as a an escalation resource to handle complex technical challenges, or be ready in overflow situations when your ordinary resources are overwhelmed.
Progent's Call Center staff of seasoned network consultants provides your computer users in Riverside or anywhere in the state of California fast access to a dependable network service group with years of background providing phone support and remote repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center perception as a significant driver of business success, and Progent's goal is to solve instead of simply annotate technical issues.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team can supply online and in-depth consulting support and training in key application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for popular Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, custom development, and training services, see Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Riverside, or anywhere in the state of California, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your business so that your computer support is proactive and automated. By spotting looming trouble spots before they evolve into network outages, system monitoring can head off disruptive and costly information system failures. Progent can also utilize system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments powered by a variety of platforms.
To contact Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Riverside or anywhere in the state of California, Progent's phone-based network support engineers can deliver professional and affordable system support the instant your company has to have it. Long experience providing remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to solve IT problems quickly while avoiding the cost and lost time that comes with in-person service visits.
Even if your Riverside business has a regular freelance support technician or employs a full time organization that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to resolve sudden network emergencies or particularly complex integration problems.
Features of Progent's Online Computer Services for Riverside
Progent's online support, remote repair, system security expertise, and system management services offer offices in Riverside or throughout the state of California unparalleled leverage for your IT budget. Whether you need occasional telephone help and Internet-based network repair or full-time Help Desk Call Center services and network management, Progent's professionals can deliver your office enterprise-level network support while permitting you to eliminate the cost and administration overhead of running a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Riverside and is also ideal for customers in geographic regions of California that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a broad array of Microsoft support tools, service databases, and continuing education.
- Per Minute Rates to Reduce Expenses
Progent provides remote help on a by-the-minute billing plan, so you are billed only for the support you use. Progent requires no minimum charge for online support and asks for no ongoing retainer for services delivered during normal business hours. This saves you from paying big invoices for simple fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers help from on-staff professionals with experience in designing, deploying, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting offerings consist of technology integration, Microsoft Exchange consulting, corporate security design, and Help Desk Call Center services. Progent's Application Experts Team offers world-class consulting expertise for specific application areas. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Customization
MS Project and Project Online Expertise
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle DBA Services and Software Development
MySQL Management and Software Design
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient centralized source for network generalists and application experts, Progent can tailor fast, affordable, and thorough IT solutions that fit the special needs of your company.
- Advanced Remote Connectivity Tools
Protected online access permits Progent's service professionals to see precisely what your users see. This makes it possible to produce quick fixes to issues that could otherwise require a costly personal service call. Effective remote connectivity tools and expert engineers together allow Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online support and automated network analysis.
- Compatibility with Popular VPN Products
Progent supports safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24x7 Service for Maximum Network Availability
For businesses with mission-critical applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-constrained companies whose clients need instant recourse to a Help Desk service with expert phone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT expertise, refined support tools, and understanding of corporate IT allow offices to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent can provide world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help per minute. As a result, you owe only for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for services provided during regular business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be forced to allow simple problems to fester.
- Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or local service firms who provide minimal documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service reports transmitted by each staff member to every client. The discipline of documenting and organizing service activity results in more efficient service and eliminates a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide 24x7 system monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.