Fast Online Support for Riverside Computer Systems
For organizations located in Riverside or anywhere in the state of California, Progent offers online help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to help with advanced security design and diagnostic jobs.
Progent's remote technical support experts provide exceptional leverage due to the fact that they have the real-world experience and have access to the advanced tools required to solve the majority of information system issues rapidly. Efficient support reduces immediate expenses since solutions use up minimal billable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves additionally with incidental expenses by minimizing or avoiding network downtime and related costs due to business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive online technical support know-how is especially valuable for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's billing policy for online support is designed to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the services that you receive. In contrast to many remote service organizations, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for billing do away with situations where fast repairs somehow end up as large invoices. Progent's penchant for dealing with technical issues quickly means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of optimized tools and field-proven processes which promote the highest degree of efficiency for remote help and troubleshooting for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's Technical Response Center to link to your company's computer system remotely without violating network security.
Progent's sophisticated customer support reporting application maintains detailed records for all support that Progent's clients have received. Progent's team engineers have access to the details of support delivered to every Progent client by every Progent consultant. This archive of problems and fixes is organized as a conveniently searchable internal knowledge base that permits Progent's online support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and close associations with major technology companies such as Cisco and Microsoft make available other vast support databases and permit quick response from manufacturers' internal support staff so Progent's remote consulting experts can determine the most efficient resolutions quickly.
Online support services offered by Progent to customers in Riverside and throughout the state of California include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support experts can deliver computer repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration consulting, Skype for Business planning and deployment support, Lync Server management, and Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable PC desktop services to assist you business to install, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for networking consultants, and indicates a person's networking skills at the expert level. Cisco CCIEs can deal with the most stubborn issues surrounding network design, deployment, administration, compliance, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management tools and developing workarounds or locating program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their depth of experience allows them to resolve problems quickly. In common instances, less seasoned consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can interface to your computer system using advanced on-line support technology in order to perform efficient, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular family of connectivity appliances. Cisco technology support provided by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting and support services, Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco VoIP phones and IP video phones solutions and wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Aironet Access Points planning and integration support, Cisco wireless controllers support Services, Cisco VPN and Network Security Integration support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a range of system protection services that can enhance the safety of your Windows, macOS and OS X, Linux environment against internal or external threats or assist your business to recover quickly after a damaging penetration. Security solutions available from Progent include: comprehensive information security assessment utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick recovery from virus and worm assaults; installing firewalls; building secure mechanisms for remote and mobile access; securing your email system from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting services to help companies of any size connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that combine physical IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote support services to cover a broad array of information technologies such as network infrastructure, email systems, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in networks that incorporate Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to solving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency online assistance analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading enterprises. Progent's ProSight series of network monitoring and management services addresses all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their networking hardware like routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects. Billing rates for ongoing consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Riverside Company Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Call Center support alternatives for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center team of experienced information technology experts gives your workers in Riverside or anywhere in the state of California instant communication with a reliable support resource with substantial background providing phone support and remote diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk the reputation as a solid driver of business efficiency, and Progent's intent is to fix instead of merely document IT problems.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Team offers phone-based and in-depth consulting support and training in specific application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information on Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Riverside, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your business so that your computer maintenance is proactive rather than reactive. By exposing looming issues before they grow into downtime, proactive monitoring can minimize stressful and expensive service crises. Progent can also utilize system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that support a combination of operating systems.
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Riverside or anywhere in the state of California, Progent's online computer support specialists can provide expert and economical IT help the instant your company requires it. Long experience offering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access technology to solve network problems rapidly while eliminating the cost and lost time associated with on-premises service visits.
Even if your Riverside organization relies on a regular independent support technician or employs a full time IT staff that know how to deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to solve unexpected system emergencies or especially challenging integration projects.
Details of Progent's Online Computer Services for Riverside
Progent's online help, remote repair, network security expertise, and system administration services offer offices in Riverside or anywhere in the state of California the greatest leverage for your support budget. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk call center support and network administration, Progent's experts can deliver your organization enterprise-level IT support while allowing you to avoid the cost and hassle of running a large internal IT staff. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Riverside and is also ideal for networks in more remote regions of California that lack technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a broad array of Microsoft support tools, technical information, and continuing training.
- Per Minute Billing to Reduce Expenses
Progent offers remote support on a by-the-minute billing plan, so you are charged only for the services you receive. Progent requires no minimum charge for online support and imposes no periodic retainer for services delivered during normal business hours. This keeps you from facing big bills for routine repairs.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco offers the services of on-staff specialists who have experience in planning, implementing, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure connectivity for local and remote networking.
- Application Specialists Consulting
Progent's core consulting services consist of system integration, MS Exchange Server consulting, system security planning, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting support in specific application areas. Support offered by the Application Experts Team includes:
Dynamics GP Consulting and Programming
MS Project and Project Online Support
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management Support and Application Programming
MySQL Management Support and Software Development
Apple Macintosh Help
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that address the specific needs of your business.
- State of the Art Online Access Tools
Protected online connectivity permits Progent's support professionals to see precisely what your users see. This makes it easier to find quick fixes to problems that might otherwise demand an expensive onsite service call. State-of-the-art remote connectivity tools and experienced engineers combine to allow Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote system analysis.
- Support for Leading VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- Round-the-Clock Service for Maximum System Availability
For businesses with mission-critical applications, Progent can provide optional 24x7 online technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-constrained businesses whose clients need immediate access to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical expertise, refined support software, and familiarity with corporate IT enable businesses to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Start Getting Online Technical Help from Progent?
- Certified Knowledge of Microsoft's Entire Range of Servers
Progent can provide world-class support for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 R2 migration, Microsoft Windows 2003 Server upgrades, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises help per minute. As a result, you owe only for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast repairs so you won't be tempted to permit less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports transmitted by every consultant to each client. The practice of documenting and archiving service activity results in more efficient service and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few support companies to offer round-the-clock network monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your IT network from stressful and costly service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.