Fast and Affordable Online Support for Riverside Information Networks
Immediate Phone Technical Support for Riverside NetworksFor companies in Riverside or anywhere in California, Progent offers online help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve complex networking issues, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security design and troubleshooting issues.

Progent's online support engineers provide exceptional leverage because they have the real-world experience and have access to the sophisticated technology needed to solve the majority of information system problems quickly. This reduces immediate costs because service calls accumulate minimal billable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization benefits additionally with incidental costs by minimizing or eliminating network outages and related losses due to business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive online consulting know-how is particularly important for businesses that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are invoiced just for the services that you actually get. Unlike typical remote support companies, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for billing save you from scenarios where quick fixes manage to turn into big bills. Progent's penchant for dealing with technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of customized technologies and proven methodologies which permit the maximum level of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent provides safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's Technical Response Center to communicate with your computer system remotely without compromising corporate security.

Progent's proven service reporting system maintains comprehensive documentation of the service that Progent's clients have been provided. Progent's authorized engineers have access to the history of assistance provided to every Progent client by any Progent engineer. This archive of problems and repairs is organized as a quickly accessible internal database that permits Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's advanced accreditations and working associations with important industry leaders such as Cisco and Microsoft make available other massive technical knowledge bases and allow priority response from vendors' in-house engineering staff with the result that Progent's remote service specialists can determine optimal resolutions in the least time.

Remote support services provided by Progent to businesses in Riverside and anywhere in the state of California include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services intended to enable small and mid-size organizations to utilize the same advanced technology deployed by many of the industry's top corporations. Progent's ProSight suite of outsourced network management services addresses all key facets of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your Progent consultant so all looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology programs. Progent's charges for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center support alternatives for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are designed for organizations who don't have the resources to create an internal Help Desk Call Center but who need fast response from a reliable Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex problems to high-level engineers.

    Progent's Help Desk consulting support can support you in building an effective new Call Center or enhancing your established organization, evaluating or customizing Help Desk Call Center software products to handle the particular needs of your company, or adding temporary phone support staff to reinforce your in-house Call Center team to handle unusually busy events such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center staff of seasoned network consultants provides your workers in Riverside or anywhere in the state of California instant communication with a large support group with substantial background offering telephone-based support and remote diagnostics for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center perception as a crucial enabler of company productivity, and Progent's goal is to fix instead of merely track network problems.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts Team provides remote advanced consulting support and education in key application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, customization, and training offerings, go to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Riverside, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your business so your network maintenance is proactive rather than reactive. By exposing possible problems before they cause downtime, automated monitoring can avoid stressful and expensive service failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or systems that support a mix of OS platforms.
How Your Riverside Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Riverside or throughout the state of California, Progent's online computer support engineers can deliver professional and economical IT help the instant your company needs it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine online access tools to solve network problems quickly while eliminating the expense and lost time associated with on-premises support calls.

Even if your Riverside organization works with a regular freelance support technician or employs a full time organization that know how to handle ordinary network issues, Progent’s Microsoft certified consultants can offer a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to handle sudden system crises or particularly complex integration projects.

Advantages of Progent's Network Help for Offices in Riverside
Progent's remote network troubleshooting services enable your Riverside business to have the advantages of on-call, enterprise-grade network support without the expense of maintaining an in-house IT organization. Your network will derive greater strategic worth by becoming increasingly available, productive, and secure. Advantages to your company include:

  • Convenient remote extension of your local support resources
    With most companies in Riverside and throughout California, nearby network support providers, whether made up of freelance consultants or an internal maintenance staff, can resolve typical network problems. On the other hand, IT crises can strike when local resources are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your onsite service people. In these instances, Progent's on-call support professionals provide a convenient, quick, and affordable solution to augment your local help and to convey useful information to increase your ability to deal with downstream problems locally.

  • Less Dependence on Freelance Service Providers
    For IT maintenance, smaller offices commonly depend on individual freelance service providers. Although independent consultants carry smaller overhead than larger support companies and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another client, sick, on vacation, or in training, the lack of reserve personnel may require your business to wait for assistance during an IT crisis. As your company grows, network unavailability and trouble with critical applications are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of reserve service expertise to insure your IT system remains up and running.

  • Create a Solid Foundation for Seamless Growth
    Businesses typically start with an IT architecture created on a modest budget. Lacking a robust framework, band-aid repairs often get piled onto an unstable foundation. As a network grows, reliability and expandability issues can impede the productivity of the organization. Such poorly built systems require careful assessment, intelligent strategic planning, and extensive IT expertise to evolve to a network architecture that can deliver the solid foundation to meet critical business requirements and ease future expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller offices need guidance and technical training to navigate through an ever more complex array of product alternatives available for accelerating business success and enhancing productivity. Businesses hardly need a computer engineer who is motivated to sell a specific vendor's products. Network support and product sales can lead to a situation where the proposed solution is built around a profitable product rather than the true needs of a client. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to match IT expertise with the real interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical knowledge, refined remote support software, and understanding of enterprise networking allow businesses to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does Our Company Begin Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.