Immediate Remote Technical Support for Riverside Computer Systems
For businesses in Riverside or anywhere in California, Progent provides remote help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security experts to help with high-level security architecture and diagnostic jobs.
Progent's remote support experts offer excellent value due to the fact that they possess the practical background and have access to the advanced tools required to resolve most information system problems rapidly. Efficient support reduces direct expenses because solutions accumulate minimal billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your location. Your company saves additionally with incidental expenses by minimizing or eliminating network downtime and related costs stemming from business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive remote consulting expertise is especially valuable in environments that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.
Progent's billing policy for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged exclusively for the support that you receive. Unlike many online service organizations, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate situations where fast fixes manage to end up as big tabs. Progent's penchant for dealing with technical issues quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized tools and proven processes which ensure the maximum level of effectiveness for online consulting and repair for IT systems of any size. Progent provides protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's online support team to access your network remotely without violating network security.
Progent's sophisticated technical support reporting application maintains thorough histories describing all service that Progent's clients have received. Progent's team consultants have the benefit of the details of support delivered to each Progent client by every Progent engineer. This archive of problems and solutions is structured as a readily searchable support knowledge base that enables Progent's online technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft open up additional massive support databases and allow priority response from vendors' internal engineering staff so Progent's online consulting specialists are able to come up with the best resolutions in the least time.
Online technical support services offered by Progent to businesses in Riverside and anywhere in the state of California include:
Authorized Windows Support
Progent's Microsoft-qualified remote support experts can deliver computer repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help you with a broad variety of technology support services such as
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2013 application development,
Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of affordable desktop services to assist you business to install, configure, repair, and administer workstations and laptops based on Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and certifies an individual's network technology skills at the expert level. CCIEs know how to handle even the most stubborn issues surrounding network planning, integration, management, compliance, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network management tools and developing workarounds or locating software updates. Cisco CCIEs represent an excellent cost-effectiveness since their depth of expertise allows them to resolve problems rapidly. In common cases, less qualified engineers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can tie into your computer system via the latest remote troubleshooting tools to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading selection of networking appliances by delivering services that include:
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection services to bolster the safety of your Windows, macOS and OS X, Linux network against internal or external threats or help you to recover rapidly after a damaging penetration. Security services available from Progent include: comprehensive information security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; setting up firewalls; building secure architectures for off-site and mobile access; guarding your email infrastructure from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting services to help organizations of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine physical resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent process for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, upgrades and patches and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote support services to cover a broad array of computer technologies such as network infrastructure, email systems, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy administration in environments that include Linux with Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from older applications to MS Windows or Linux environments. Progent's group-oriented approach to solving network problems enables fast escalation, when required, to engineers with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts support costs.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions used by many of the industry's top corporations. Progent's ProSight line of IT management outsourcing services covers all critical aspects of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the complete malware attack progression including filtering, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your Progent consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is designed to help assess your company's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for contract information technology programs. Billing charges for longer-term consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these special areas of information technology enables clients to execute major projects economically and on time. Progent's special online consulting services include:
How Your Riverside Company Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk support programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are designed for companies who lack the resources to create an in-house Call Center but who need fast communication with a dependable Call Center with proficient telephone assistance plus the expertise to escalate complex tasks to high-level engineers.
Progent's Help Desk consulting expertise can assist you in establishing an effective new Call Center or improving your existing one, evaluating or modifying Call Center software to handle the particular demands of your corporation, or providing occasional online staff to supplement your existing Call Center group to deal with unusually busy scenarios such as software transitions, mass upgrades, or rolling out new business software.
Progent's Call Center team of experienced network professionals gives your workers in Riverside or anywhere in the state of California immediate communication with a large technical support group with years of background providing telephone-based help and remote troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk recognition as a major contributor to business productivity, and Progent's aim is to resolve rather than just annotate technical problems.
- Applications Services: Training, Programming, and Integration
Progent's Applications Experts staff offers phone-based and in-depth consulting expertise and training in specific business application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting, customization, and education for popular Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Riverside, or anywhere in the state of California, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your business so that your computer support is proactive and automated. By anticipating potential trouble spots before they grow into downtime, system monitoring can minimize inconvenient and expensive service failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or environments that support multiple OS platforms.
To contact Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Riverside or throughout the state of California, Progent's phone-based computer support specialists are ready to deliver professional and cost-effective IT help the moment your organization has to have it. More than a decade of offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online access technology to fix computer problems quickly while avoiding the expense and lost productivity that comes with on-premises support calls.
Even if your Riverside office relies on a regular freelance support technician or maintains a full time organization that can deal with ordinary computer issues, Progentís Microsoft certified consultants are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the time or the experience to resolve sudden system crises or particularly challenging integration problems.
Details of Progent's Online Computer Services for Riverside
Progent's phone support, remote troubleshooting, network security expertise, and network administration services give offices in Riverside or anywhere in the state of California unparalleled leverage for your IT investment. Whether you require occasional phone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and network management, Progent's professionals can provide your business world class IT support while allowing you to eliminate the cost and administration overhead of carrying a large internal IT staff. Key features of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Riverside and is also ideal for customers in geographic areas of California that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a wide array of Microsoft support utilities, technical information, and on-going training.
- Per Minute Billing to Reduce Expenses
Progent offers online help on a per-minute billing plan, so you pay only for the support you receive. Progent requires no minimum charge for online help and requires no ongoing retainer for support services delivered during regular working hours. This saves you from facing big invoices for simple repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers access to on-staff specialists with skill in planning, implementing, and managing networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's basic support offerings include system integration, MS Exchange expertise, corporate security planning, and Help Desk Call Center services. Progent's Experts Team can provide world-class consulting support for specific application areas. Support available from the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Programming
MS Project and Project Online Support
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Support
SQL Server 2016 Application Design and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Application Programming
MySQL Management and Software Development
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a full service centralized resource for network generalists and application experts, Progent can tailor fast, affordable, and thorough information technology solutions that address the specific requirements of your company.
- Sophisticated Online Access Tools
Protected remote access allows Progent's service professionals to observe precisely what your users see. This makes it easier to find fast solutions to issues that might otherwise require a costly onsite service call. Effective online connectivity software and expert engineers together enable Progent to resolve most network issues quickly and economically. Progent is an industry leader in offsite troubleshooting and remote network tracking.
- Compatibility with Popular VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Support for Maximum System Uptime
For organizations with mission-critical applications, Progent offers optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce high network availability.
- Help Desk Services
Progent's Help Desk support programs are designed specifically for budget-conscious offices whose clients require immediate access to a Help Desk Call Center with effective telephone support and full escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical experience, refined remote support tools, and understanding of enterprise networking enable offices to escape the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world industry experience, at the forefront of IT support, performing a broad range of technical tasks for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support team. This ensures that you get not just world-class technical help, but also a consultant with proven methods for using computer knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises help per minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no retainer for services provided during normal working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you won't be forced to permit less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent can concentrate on offering high-value services where Progent faces little competition. Businesses who utilize trusted independent consultants or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and efficient.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can save your IT network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.