Consulting Support Services for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry mobile PDAs were once among the most popular solutions for maintaining anytime-anywhere access to messaging, calendars, web-based programs, and other critical business data. Progent can provide Rochester, New York businesses the expertise of BlackBerry-qualified professionals who can help companies to maintain existing BlackBerry environments or migrate smoothly to a modern mobile solution.

As the sophistication of small company IT technology has increased, and as the need for enterprise-class security, dependability, and disaster recovery has become the standard for companies regardless of size, effective integration and maintenance of RIM BlackBerry technology has become more challenging. To handle issues such as security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email systems and corporate databases, small organizations often turn to external support professionals who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-qualified consultants who can help small businesses to design, manage, and troubleshoot BlackBerry environments affordably and effectively, dispensing with the need for an in-house BlackBerry solutions specialist and reducing the expense and stress of maintaining wireless workers. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified network security professionals. This breadth of knowledge, coupled with Progent's efficient remote support model, gives small businesses an affordable solution for incorporating BlackBerry technology productively into their IT system.

Progent's consultants can assist you with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange setup so that your database and email infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from older editions of BlackBerry and Microsoft software, configure easy-to-use management utilities so you can track and support BlackBerry devices across your company, recommend security policies that are right for your company, develop custom mobile software, and ensure that your IT network architecture is appropriately configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is incorporated in your regular backup processes in order that it can be restored quickly and safely.

Consulting and Technical Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines administration and maintenance of BlackBerry smartphones, providing a centralized platform for controlling critical tasks such as smartphone deployment, upgrades, and retirement while also offering a strong foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) supports seamless communication between Exchange, Novell GroupWise, or Domino email platforms and BlackBerry users and supports remote synchronization.

RIM BlackBerry BES Server Troubleshooting Assistance

BES Server offers a wealth of data protection options beginning with advanced data encryption of information sent between a BlackBerry smartphone and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows excellent versatility in adjusting degrees of protection to meet the special needs of your mobile network. Progent's BlackBerry authorized consultants can assist your company to select advanced security functions and enable them remotely. Samples of these wirelessly selectable security settings include:

  • Disable a device
  • Erase information from a misplaced or stolen BlackBerry device
  • Lock out Bluetooth functionality
  • Enable internal protection against malicious attacks

BES Server also provides versatility in selecting mechanisms to prevent users from installing or executing unsecure or prohibited applications. Progent can help you to choose blocking techniques like:

  • List precisely which applications are allowed on the device
  • Prevent third-party software from using persistent memory on the BlackBerry device
  • Select which functions external programs can access on the smartphone
  • Limit the kinds of connections third-party software running on the device can establish
  • Prevent all external programs from being loaded or run on the smartphone

Expert BlackBerry Consulting and Technical Services Offered Online from Progent
Progent's certified RIM BlackBerry support specialists are available remotely to deliver expert technical help to businesses in the Rochester region or anywhere in the state of New York. Progent's experienced online consulting experts have helped IT organizations resolve computer issues and cut support expenses in every state in the country and built a large following of loyal clients. (See Progent's client testimonials.)

Progent can provide remote consulting support for a wide selection of issues associated with RIM BlackBerry products including synchronization, configuration with Exchange, managing BlackBerry Enterprise Server, and strengthening wireless security. Important BlackBerry credentials earned by Progent's support experts include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can help your company to perform basic technical operations including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters and auto-signature, editing user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging software. Progent's certified experts can also assist you to resolve a wide range of problems concerning synchronization, device recognition, messaging consistency, web browsing, mobile connections, IM, PC software configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online technical assistance for small business networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your BlackBerry technical support expenses low and, by solving problems promptly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can assist you to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical procedures such as resolving enterprise activation issues, registering and removing BlackBerry device clients, activating passwords, implementing over-the-air program installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also help you to use management tools like the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry BES environment and assist you to define and install sensible security options.

Progent's certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Microsoft Exchange architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry engineer has support skills in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to add and delete BlackBerry device clients on Exchange and Windows Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, back up and maintain storage groups, apply permissions, install the MDS and IM, install push and pull access control lists, manage Exchange data flow, generate, update, and assign WLAN and VPN configurations, set up SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, repair, and document a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced consulting support services for BlackBerry include business and technology requirements assessment, solution design, installation strategy and execution, performance tuning, design of a fault-tolerant environment, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational objectives and to create a mobile wireless system that meets your IT budget and supports your business strategy. Progent can explain the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to accommodate a BlackBerry BES Server, assist your organization to decide which management model and equipment match your requirements, and analyze your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions concerning options for software editions, processors and mass storage, network architecture, and application set up.

To maximize network protection, Progent's BlackBerry-certified consultant can assist your company to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-certified security specialists to run network-wide security vulnerability and compliance validation and suggest improvements to accommodate your BlackBerry environment.

Contact Progent for Help from a BlackBerry-Certified Specialist
To contact Progent about engineering help for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.
















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