Consulting Support Services for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry wireless PDAs were once among the most popular solutions for achieving anytime-anywhere connectivity to email, scheduling, web applications, and other critical business data. Progent offers Rochester, New York businesses support from BlackBerry-certified consultants who can help businesses to manage their BlackBerry deployments or transition efficiently to a modern mobile platform.

As the sophistication of small business networks has increased, and as the demand for enterprise-class protection, reliability, and recoverability has become the norm for organizations regardless of size, successful integration and maintenance of BlackBerry solutions has become increasingly challenging. To handle areas like security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging servers and shared databases, small businesses frequently turn to outside support professionals who offer expertise in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-premier engineers who can assist small businesses to design, administer, and troubleshoot BlackBerry-based solutions affordably and effectively, dispensing with the necessity for an internal BlackBerry technology expert and lowering the cost and stress of maintaining mobile workers. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified network security specialists. This breadth of knowledge, coupled with Progent's proven online support model, provides small businesses an economical solution for incorporating RIM BlackBerry technology seamlessly into their business information system.

Progent's consultants can assist your company with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your data and email infrastructure work optimally with BlackBerry BES Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft technology, configure streamlined management tools so you can track and support BlackBerry devices throughout your business, recommend security policies that make sense for your company, customize mobile software, and ensure that your IT network infrastructure is properly configured to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry information is included in your regular backup processes so that it can be restored rapidly and safely.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services


Technical Support Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines management and support of RIM BlackBerry smartphones, providing a single solution for controlling critical tasks like smartphone deployment, upgrades, and retirement and providing a solid foundation for data protection and fault tolerance. BlackBerry Enterprise Server delivers transparent communication between Exchange, Groupwise, or Domino email platforms and BlackBerry smartphones and allows remote synchronization.

RIM BlackBerry BES Server Troubleshooting Assistance

BlackBerry BES Server provides a variety of data protection capabilities starting with automatic data encryption of information transmitted between a BlackBerry device and BES Server based on AES or Triple DES. BlackBerry BES Server also permits great versatility in selecting levels of security to meet the specific requirements of your mobile network. Progent's BlackBerry authorized engineers can help your company to select powerful security features and activate them remotely. Samples of these over-the-air configurable security features are:

  • Disable a smartphone
  • Erase information from a missing or stolen BlackBerry device
  • Lock out Bluetooth functionality
  • Enable built-in defenses against malicious attacks

BlackBerry Enterprise Server also offers versatility in selecting how to keep mobile users from installing or executing unsecure or unauthorized programs. Progent can help you to select blocking techniques like:

  • List precisely what applications are permitted on the device
  • Prevent external applications from allocating persistent memory on the BlackBerry device
  • Determine which resources external applications can use on the device
  • Restrict the kinds of connections third-party applications running on the smartphone can establish
  • Block all third-party software from being loaded or executed on the BlackBerry device

Some Ways That Progent Can Assist You to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has been awarded certifications from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry consulting skills span areas from troubleshooting synchronization issues to designing wireless productivity solutions built around BlackBerry Enterprise Server (BES). These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry expert can help you to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks including resolving enterprise activation issues, registering and deleting BlackBerry smartphone users, activating passwords, configuring over-the-air program loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry consultants can also assist you to use administration tools such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and using wireless LANs for enterprise activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry BES environment and assist your company to select and implement sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Exchange infrastructure for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging system powered by Exchange. Progent's BlackBerry-certified consultant offers expertise in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to add and remove BlackBerry smartphone clients on Exchange Server and Microsoft Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, archive and support storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, deploy access control lists, control Microsoft Exchange Server data flow, create, edit, and assign WLAN and VPN configuration sets, set up SNMP traps for alerts, and generate reports based on SNMP data.

Progent's BlackBerry consultant can support your BlackBerry solution in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, troubleshoot, and document a wireless solution built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and network needs assessment, solution architecture, installation strategy and execution, performance tuning, configuration of a fault-tolerant environment, information backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional objectives and to design a mobile wireless system that meets your information technology budget and aligns with your business plans. Progent can explain the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's ability to support a BlackBerry Enterprise Server, assist you to determine which management model and equipment meet your requirements, and analyze your messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart choices concerning options for software editions, server hardware and mass storage, network design, and application set up.

To maximize network protection, Progent's BlackBerry-certified expert can assist your company to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security specialists to perform company-wide security assessment and compliance validation and suggest improvements to accommodate your BlackBerry environment.

Contact Progent for Support from a RIM BlackBerry-Qualified Expert
If you wish to ask Progent about professional assistance for BlackBerry mobile wireless integration, phone 1-800-993-9400 or go to Contact Progent.



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