Consulting and Technical Support for BlackBerry Solutions
BlackBerry ConsultantsBlackBerry wireless smartphones were at one time among the most successful products for maintaining location-independent access to email, scheduling, web programs, and other vital business data. Progent offers Rochester, New York businesses support from BlackBerry-certified experts who can help organizations to maintain their BlackBerry deployments or migrate smoothly to a current smartphone solution.

As the sophistication of small business IT technology has increased, and as the demand for enterprise-class protection, reliability, and recoverability has grown to be the standard for companies of any size, successful deployment and maintenance of RIM BlackBerry solutions has become more challenging. To deal with areas such as security, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and company databases, small businesses frequently turn to outside consulting professionals who specialize in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-premier consultants who can assist small businesses to design, administer, and troubleshoot BlackBerry-based solutions economically and effectively, eliminating the requirement for an in-house BlackBerry technology expert and lowering the cost and hassle of supporting wireless work groups. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified network security specialists. This breadth of knowledge, combined with Progent's proven online service delivery capabilities, gives small companies an economical solution for incorporating RIM BlackBerry technology seamlessly into their business information system.

Progent's engineers can assist your company with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your data and email systems function efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft software, configure easy-to-use management tools to help you monitor and support BlackBerry smartphones throughout your business, define security policies that are right for your business, customize mobile software, and make sure that your IT network infrastructure is properly designed to handle your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is incorporated in your regular backup procedures in order that it can be restored quickly and thoroughly.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
(585) 471-2777 Rochester Network Support Services


Consulting Support for BlackBerry Enterprise Server
RIM's high-end solution for administering large collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful software allows Microsoft Exchange, Lotus, or Novell GroupWise users to send and receive messages that stay encrypted during wireless transit to provide maximum security. BlackBerry BES Server also streamlines a wide variety of key management jobs that span from smartphone setup and upgrades to mobile security and high availability.

RIM BlackBerry Enterprise Server Integration Assistance

Progent's BlackBerry-premier consultants can show you how to use BlackBerry BES Server to do basic jobs such as:

  • Deploy and manage applications
  • Plan smartphone, application, and policy updates
  • Upgrade BlackBerry device software remotely
  • Control client settings with BES Server's extensive library of policies

Progent's BlackBerry-certified consultants can also assist you to use BlackBerry Enterprise Server to perform important procedures not available with the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Install and manage BlackBerry's fault-tolerant infrastructure using virtual servers
  • Deploy BlackBerry devices wirelessly
  • Set specialized administration roles
  • Automatically track and analyze the health of your system

Progent's Online BlackBerry-certified Technical Support is Quick and Economical
For companies in Rochester, New York who require fast and economical help from a certified BlackBerry support professional, Progent provides effective remote assistance from a seasoned network support team who have provided IT solutions to companies in every state in the United States. (See Progent's client testimonials.)

Online support avoids travel costs and allows consultants to solve technical issues quickly, allowing you to reduce wasted productivity. Progent's RIM BlackBerry consultants have earned certifications in all BlackBerry technologies and can provide professional help in areas including fixing synchronization issues, configuring BlackBerry BES Server, and designing a secure, high-availability system architecture for RIM BlackBerry users. Certifications earned and skill sets offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist your business to perform basic support functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters and auto-signature, editing user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your corporate email solution. Progent's certified experts can also help you to resolve a broad range of issues associated with synchronization, device detection, email reconciliation, web access, mobile connectivity, Instant Messaging, PC application installation, and Desktop Redirector.

As a top innovator in delivering countrywide remote support for small office IT networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile support expenses at a minimum and, by handling issues quickly, optimizes the productivity of your BlackBerry users.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, install, test, repair, and produce documentation for a wireless environment built upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry include business and network requirements analysis, solution architecture, roll-out planning and execution, performance optimization, design of a fault-tolerant environment, data backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional goals and to create a mobile wireless environment that meets your IT budget and aligns with your business plans. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to support a BlackBerry Enterprise Server, assist you to decide which management model and physical components meet your needs, and analyze your email and messaging environment topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at smart choices concerning options for software versions, processors and storage, network design, and application configuration.

To optimize system security, Progent's BlackBerry consultant can assist your company to choose and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-premier security engineers to run company-wide security assessment and compliance testing and suggest enhancements to account for your BlackBerry solution.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Consultant
To get in touch with Progent about professional expertise for BlackBerry wireless solutions, call 1-800-993-9400 or see Contact Progent.



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    Progent offers affordable remote support from IT engineers skilled in a wide range of products and technologies that deliver solutions for backing up Microsoft Windows, Apple Mac, and Linux servers and desktops plus notebooks and smartphones. Progent can provide help for leading backup platforms including Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan, Double-Take Software, Mozy, Retrospect for Macintosh, Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent can assist you to deploy, enhance, or troubleshoot data backup solutions for a range of topologies such as on-premises, edge to datacenter, cloud-based, or hybrid.

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    Microsoft Windows Server 2008 represents a major advance in making information networks more secure and fault tolerant, simpler to virtualize and administer, faster, and able to provide a better environment for web hosting and development. Progent can help your company benefit fully from the enhancements built into Microsoft Windows Server 2008 by providing consulting, tech support, education, staffing, monitoring, and security engineering expertise.

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    Progent's CCIE-certified network infrastructure experts can provide high-level support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability systems.

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    The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 11 years of work in Microsoft integration, ensures you success in selecting the edition and configuration of Windows 2003 Server that matches best with your company's strategy. Progent can also assist you with planning, installing, managing and supporting powerful information technology solutions powered by Windows Server, and can streamline your migration from Windows 2000 or Windows NT.

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    Progentís Microsoft-expert engineers can help your organization to enhance your application servers or desktops from 32 to 64 bits. Progent can assist your company to understand the risks and benefits of moving to 64-bit computing, design an affordable upgrade strategy that minimizes operational disruptions, and provide economical, expert remote support to aid your company to install 64-bit software and applications on your current computers.

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    Dynamics GP/Great Plains allows you to expand and manage your business more efficiently by offering deep access to decision-driving data and a rapid return on investment. Microsoft Dynamics GP/Great Plains offers major productivity benefits such as its ability to extend the presence of your company, manage your accounting, automate financial processes, standardize processes across your company, improve inventory control, increase order accuracy, expand sales and minimize turnaround time, and increase cash flow. Progent can help you configure and manage a reliable, secure server and network infrastructure to support Great Plains, and can provide experienced Microsoft Dynamics GP consultants to help you derive the full advantages of your Dynamics GP software.

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    Office 365 Exchange Online lets you utilize cloud-resident virtual machines, mailboxes and associated email components to reduce capital expense and management overhead. You can configure Exchange Online to host all your Exchange mailboxes, or you can run a hybrid solution that combines on-premises as well as cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly remote support to help your small businesses to evaluate the potential advantages of Exchange Online, plan a network topology that aligns with your business needs and IT budget, carry out an efficient move from your current Exchange system to one that incorporates Office 365 Exchange Online, train your IT staff and users, and provide as-needed consulting and technical support.

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    The latest generation of Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more performance than Cisco's previous firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-premier CCIE network experts can assist your company to manage your existing PIX or Cisco ASA 5500 firewalls and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, integrate, tune, administer and debug firewall environments built on ASA 5500-X firewalls with Firepower Services.

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    Progentís IT outsourcing services provide affordable computer support for small companies. Whether it involves planning system architecture, creating an internal Help Desk or outsourcing a one, rolling out an updated email platform, monitoring your network, or creating a web-based eCommerce solution, outsourcing your network technical services can contain expenses and minimize risks, allowing network support expenses to grow in a more linear and manageable fashion than is feasible by building up a bulky, all-purpose internal IT organization. Progentís Outsourcing White Paper and datasheets show how Progent can help you build a secure and highly available system foundation for your critical business software powered by Microsoft Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Progent's Cisco-Premier network management consultants can help you to use Cisco's network management utilities along with a selection of powerful third-party applications to create a complete network management solution in order to keep your environment running reliably, conserve expensive resources, guard your data, recover rapidly from device failure or deliberate assaults, and allow you to add or reassign valuable resources sensibly and economically as your business grows.

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    Progent's Microsoft-certified consultants offer advanced support in deploying, using and debugging any edition of Project Server and can deliver a broad range of affordable remote support services based on industry best practices to help businesses of all sizes to receive all the benefits of this leading project management solution. Consulting support available from Progent include system design, software configuration and migration, strategies for secure file and status sharing among onsite and offsite users, network optimization, and customized webinar training classes.

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    SQL Server 2008 offers powerful, familiar tools to computer experts and network users, lessening the difficulty of creating, integrating, managing, and using enterprise information and database applications in environments ranging from handheld devices to corporate information networks. The complexity and integration demands of Microsoft SQL Server 2008 require a network consultant with real-world experience and wide knowledge in planning and building data-driven, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft integration, ensures you success in designing, deploying and supporting Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET platform.

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    Progent can help your organization in any facet of your migration to Microsoft Exchange Server 2019 including configuring Windows Server 2019 for hosting Exchange; designing high availability system topology for an on-premises, cloud-based or hybrid environment; migrating mailboxes; designing and configuring Hyper-V virtualization; configuring hardware load balancing; configuring Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft Office 365; and configuring Outlook.

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    Wave 2 wireless controller Onsite Technical Support

    Progent's certified Wi-Fi consultants can help you to assess the benefits of adopting Cisco wireless controllers to manage wireless networks of any size. Progent can assist you to maintain and debug your existing wireless network or help you plan and carry out an efficient migration from legacy wireless controllers to modern solutions.

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    Progent offers affordable online support to assist companies to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Amazon Glacier. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, system design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security.

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    Microsoft Small Business Server is a low-cost suite of essential servers that provides the foundation for a feature-rich but manageable IT network. The integration requirements of the Microsoft .NET components bundled with Microsoft Small Business Server calls for a network consultant with real-world expertise and broad knowledge in planning and building cohesive and comprehensive information technology solutions. Progent's Microsoft-certified consultants have broad backgrounds with the technologies incorporated in SBS 2011 and SBS 2008. This expertise ensures you success in deploying, managing, and servicing IT environments based on the SBS suite of servers and programs.

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    Progent's Cisco-Meraki Wi-Fi access point consultants can assist you to design, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments ranging from a branch office to a campus or a multi-site enterprise. Progent can also help clients to integrate other Cisco devices for centralized management.

  • Windows Server 2000 Upgrade Consultants 24/7/365 Microsoft Windows 2000 Engineer
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