Consulting and Technical Support for BlackBerry Solutions
BlackBerry SupportBlackBerry mobile PDAs were once one of the most successful products for maintaining mobile connectivity to email, calendars, web-based programs, and other vital business information. Progent offers Rochester, New York businesses the expertise of BlackBerry-certified professionals who can assist companies to maintain existing BlackBerry deployments or transition smoothly to a modern mobile platform.

As the complexity of small business IT technology has expanded, and as the demand for enterprise-class protection, reliability, and recoverability has grown to be the norm for businesses regardless of size, effective integration and maintenance of RIM BlackBerry technology has become increasingly challenging. To handle areas such as data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and company databases, small businesses frequently resort to external support firms who offer expertise in BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-premier engineers who can assist small businesses to plan, administer, and troubleshoot BlackBerry environments affordably and efficiently, dispensing with the requirement for an internal BlackBerry technology expert and lowering the expense and hassle of maintaining mobile workers. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This range of experience, combined with Progent's proven online support model, gives small companies a budget-friendly solution for integrating BlackBerry technology productively into their IT system.

Progent's engineers can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your data and messaging infrastructure function optimally with BlackBerry BES Server. Progent can also help you to upgrade from older versions of BlackBerry and Microsoft technology, set up easy-to-use management utilities to enable you to monitor and control BlackBerry devices throughout your company, define security policies that make sense for your company, customize wireless applications, and ensure that your IT network infrastructure is properly configured to handle your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your scheduled backup processes in order that it can be recovered rapidly and safely.

Consulting Help for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for managing big collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This sophisticated software allows Microsoft Exchange, Lotus Domino, or Groupwise users to transmit and receive emails that are encrypted during transit to provide optimum data protection. BlackBerry Enterprise Server also streamlines a wide variety of critical management jobs that span from BlackBerry configuration and updates to wireless security and fault tolerance.

BlackBerry BES Server Integration Assistance

Progent's BlackBerry-certified engineers can show you how to use RIM BlackBerry Enterprise Server to perform routine tasks such as:

  • Deploy and manage applications
  • Plan device, application, and IT policy updates
  • Upgrade BlackBerry device firmware remotely
  • Manage client configurations with BES Server's extensive library of IT policies

Progent's BlackBerry-premier consultants can also assist your company to use BES Server to implement important tasks not available with the entry-level BES Server Express. These procedures include:

  • Set up and support BlackBerry's high-availability infrastructure based on VMware
  • Deploy BlackBerry smartphones remotely
  • Set specialized management roles
  • Monitor and report on the integrity of your BlackBerry system

Progent's Online BlackBerry-premier Support is Fast and Economical
For companies in Rochester, New York who require quick and affordable help from a qualified BlackBerry support expert, Progent delivers effective online help from a veteran support team who have delivered network solutions to organizations in each state in the U.S. (Refer to Progent's client testimonials.)

Online support avoids travel expense and lets engineers solve problems rapidly, so you reduce lost productivity. Progent's BlackBerry consultants have earned accreditations in all BlackBerry solutions and can provide professional help in fields such as resolving synchronization issues, deploying BlackBerry Enterprise Server, and designing a secure, fault-tolerant network infrastructure for RIM BlackBerry users. Credentials held and practice areas mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can help you to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform important procedures including troubleshooting enterprise activation issues, registering and removing BlackBerry device users, activating passwords, implementing over-the-air software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also show you how to use administration tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry Enterprise system and assist you to select and install sensible security configurations.

Progent's certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Exchange Server infrastructure for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, monitoring, and maintaining one or several BlackBerry BES Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers support skills in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to add and remove BlackBerry smartphone clients on Exchange Server and Microsoft Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, archive and support storage groups, apply permissions, set up the MDS and IM, deploy push and pull access control lists, manage Exchange data flow, create, update, and apply wireless LAN and VPN configurations, set up SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent offers the support of a BlackBerry Certified Solution Designer to help you to design, install, validate, troubleshoot, and document a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting services for BlackBerry include business and technology needs analysis, solution architecture, deployment planning and implementation, performance tuning, configuration of a high-availability architecture, information backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational objectives and to create a mobile wireless system that meets your information technology budget and aligns with your business strategy. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to determine which administration approach and physical components meet your needs, and evaluate your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at smart choices concerning options for software versions, processors and storage, network topology, and application configuration.

To optimize system protection, Progent's BlackBerry consultant can assist you to choose and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-premier security engineers to run company-wide security vulnerability and compliance validation and recommend improvements to account for your BlackBerry environment.

Contact Progent for Help from a RIM BlackBerry-Certified Expert
If you wish to get in touch with Progent about consulting help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or see Contact Progent.