Consulting and Technical Support Services for BlackBerry Technology
BlackBerry Support ServicesBlackBerry mobile PDAs were at one time one of the most popular products for achieving location-independent access to email, calendars, web applications, and other vital business data. Progent offers Rochester, New York businesses support from BlackBerry-certified experts who can assist companies to maintain existing BlackBerry environments or migrate smoothly to a modern mobile platform.

As the complexity of small business networks has increased, and as the demand for world-class protection, dependability, and disaster recovery has grown to be the standard for businesses of all sizes, effective deployment and support of RIM BlackBerry technology has grown increasingly difficult. To deal with issues like security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging servers and shared databases, small organizations frequently resort to outside consulting firms who specialize in BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-premier engineers who can assist small organizations to design, manage, and troubleshoot BlackBerry environments affordably and effectively, eliminating the requirement for an internal BlackBerry solutions specialist and reducing the expense and stress of maintaining wireless work groups. Progent's BlackBerry engineers have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This breadth of knowledge, combined with Progent's proven remote support capabilities, provides small companies an affordable solution for integrating BlackBerry technology productively into their information system.

Progent's experts can help you with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your data and email systems function efficiently with BlackBerry BES Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft technology, configure streamlined management tools to enable you to track and support BlackBerry devices throughout your company, recommend security policies that make sense for your business, develop custom wireless applications, and ensure that your network infrastructure is properly designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry data is incorporated in your regular backup processes in order that it can be recovered quickly and thoroughly.

BlackBerry Enterprise Server (BES) Technical Help
The BlackBerry Enterprise Server (BES) gives businesses a centralized and secure mechanism for incorporating BlackBerry wireless devices into their messaging, collaboration, and application infrastructure. BlackBerry Enterprise Server (BES) enables wireless BlackBerry clients to access Exchange, Domino, or Groupwise messaging and to synchronize BlackBerry handsets with PC desktops to achieve up-to-date information for collaborative programs like calendars, contact lists, to-do lists, instant messaging, and custom business programs. Thanks to BlackBerry Enterprise Server integration with Microsoft Exchange, mobile workers carrying BlackBerry smartphones have push-based access to Exchange messages as well as to IM-enabled software through Microsoft Office Communications Server and Lync Server support.

BlackBerry Enterprise Server Consulting Support

Progent's BlackBerry-premier engineers can show you how to plan, configure, and support BlackBerry BES Server so that you improve the efficiency of BlackBerry users, simplify the administration of a BlackBerry environment, and lower the cost of supporting mobile workers.

Professional RIM BlackBerry Consulting Services Available Remotely from Progent
Progent's certified RIM BlackBerry support specialists are accessible remotely to provide expert technical help to companies in the Rochester region or throughout the state of New York. Progent's seasoned online technical support experts have helped businesses resolve network issues and cut IT service costs in each state in the U.S. and established a large base of satisfied clients. (Refer to Progent's client testimonials.)

Progent can provide online consulting support for a wide array of issues associated with RIM BlackBerry products such as synchronization, integration with Exchange, setting up BlackBerry BES Server, and improving mobile security. Major BlackBerry credentials earned by Progent's consulting professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system based on Exchange. Progent's BlackBerry-certified engineer offers support skills in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to add and remove BlackBerry smartphone clients on Microsoft Exchange and Windows Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry smartphones and user accounts, back up and manage storage groups, configure permissions, install the Mobile Data System (MDS) and IM, implement push and pull access control lists, manage Exchange Server data flow, generate, edit, and apply wireless LAN and VPN configurations, set up SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry engineer can support your BlackBerry technology in a number of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to help you to design, install, validate, troubleshoot, and document a wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry technology include business and network needs analysis, solution architecture, installation planning and execution, performance optimization, design of a fault-tolerant environment, data backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational objectives and to design a mobile wireless environment that meets your information technology budget and aligns with your business plans. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to determine which administration approach and hardware products match your needs, and analyze your messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed choices concerning alternatives for software versions, processors and storage, network topology, and application configuration.

To maximize network security, Progent's BlackBerry-certified expert can assist your company to select and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-premier security specialists to run network-wide security vulnerability and compliance validation and suggest improvements to support your BlackBerry solution.

Call or Email Progent for Assistance from a RIM BlackBerry-Qualified Specialist
To ask Progent about engineering expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or see Contact Progent.