Consulting and Technical Support for BlackBerry Technology
BlackBerry SupportBlackBerry mobile PDAs were at one time one of the most popular products for maintaining mobile connectivity to email, calendars, web applications, and other critical business information. Progent offers Rochester, New York businesses the expertise of BlackBerry-certified consultants who can help organizations to manage existing BlackBerry deployments or migrate efficiently to a current smartphone platform.

As the sophistication of small company IT technology has increased, and as the demand for enterprise-class protection, dependability, and disaster recovery has become the standard for businesses of any size, effective deployment and support of BlackBerry technology has grown increasingly challenging. To handle areas such as data protection, business continuity, and synchronization of BlackBerry smartphones with diverse email systems and corporate databases, small businesses frequently turn to external support professionals who specialize in BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified engineers who can help small organizations to design, administer, and repair BlackBerry environments economically and efficiently, dispensing with the necessity for an in-house BlackBerry technology specialist and reducing the expense and hassle of supporting wireless workers. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security specialists. This range of experience, coupled with Progent's efficient online service delivery capabilities, provides small businesses an affordable alternative for incorporating RIM BlackBerry technology seamlessly into their information system.

Progent's engineers can assist your business with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange Server setup so that your database and email systems work efficiently with BlackBerry BES Server. Progent can also help you to upgrade from older releases of BlackBerry and Microsoft software, configure streamlined management utilities to help you track and support BlackBerry devices across your business, recommend security policies that make sense for your company, customize wireless applications, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your regular backup processes so that it can be recovered quickly and safely.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
518-641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
716-442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
585-471-2777 Rochester Network Support Services


Technical Support Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines administration and support of RIM BlackBerry devices, offering a single platform for controlling critical jobs such as device deployment, upgrades, and retirement while also offering a solid foundation for security and fault tolerance. BlackBerry Enterprise Server delivers transparent communication between Exchange, Groupwise, or IBM Lotus Domino email platforms and BlackBerry smartphones and allows wireless synchronization.

BlackBerry BES Server Troubleshooting Assistance

BlackBerry BES Server includes a variety of data protection options starting with automatic encryption of messages transmitted between a BlackBerry wireless handset and BES Server using Advanced Encryption Standard (AES) or Triple DES. BES Server also permits great versatility in adjusting levels of protection to meet the special needs of your mobile network. Progent's BlackBerry authorized consultants can help your company to select powerful security functions and enable them remotely. Examples of these wirelessly configurable security features include:

  • Disable a device
  • Wipe information from a misplaced or stolen BlackBerry device
  • Lock out Bluetooth functionality
  • Activate internal protection against malicious attacks

BES Server also offers flexibility in determining mechanisms to prevent mobile users from loading or running unsecure or prohibited programs. Progent can help you to choose blocking techniques such as:

  • Specify precisely which programs are permitted on the device
  • Block external software from allocating persistent memory on the smartphone
  • Determine what resources external software can access on the device
  • Limit the kinds of connections external software running on the device can establish
  • Block all third-party applications from being installed or executed on the smartphone

Progent's Remote BlackBerry-certified Support is Fast and Economical
For businesses in Rochester, New York who need quick and affordable access to a certified BlackBerry consultant, Progent provides efficient remote assistance from a seasoned network support staff who have delivered IT solutions to organizations in every state in the U.S. (Refer to Progent's customer testimonials.)

Online support eliminates travel expense and allows consultants to fix problems rapidly, allowing you to minimize wasted productivity. Progent's BlackBerry specialists have earned certifications in the entire range of BlackBerry solutions and offer professional support in fields including troubleshooting synchronization problems, deploying BlackBerry Enterprise Server (BES), and designing a protected, fault-tolerant system infrastructure for BlackBerry users. Certifications earned and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmA Progent BlackBerry Certified Support Specialist can help your company to perform common support operations such as setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters and auto-signature, modifying user accounts, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your company email solution. Progent's certified service professionals can also assist your business to resolve a wide array of issues concerning synchronization, device recognition, email reconciliation, web browsing, wireless connections, IM, desktop application installation, and BlackBerry Desktop Redirector.

As a leader in providing nationwide remote technical assistance for small company IT networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your mobile support expenses at a minimum and, by resolving issues promptly, optimizes the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified specialist can show you how to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical tasks such as resolving enterprise activation issues, adding and removing BlackBerry device clients, activating passwords, configuring wireless program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also show you how to use administration tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and using wireless LANs for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry BES environment and help your company to define and install appropriate security options.

Progent's certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Microsoft Exchange Server architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the most recent edition of Exchange.

Call or Email Progent to Get Help from a RIM BlackBerry-Qualified Expert
In order to get in touch with Progent about engineering assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or go to Contact Progent.



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