Besides providing rapid access to top-tier IT consultants and subject matter experts (SBEs) to help Rochester, New York organizations to resolve discrete IT problems or strategic projects, Progent offers temporary staff augmentation to deal with more broadly defined services like desktop help, network administration, and Help Desk services. Short-term staffing makes it possible for organizations to respond to anticipated or unplanned increases in the need for network personnel, which may result from situations such as mergers and acquisitions, site moves, platform migration, business process changes like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Short-term IT staff augmentation can also fill gaps resulting from the loss of in-house IT personnel because of vacations, illness, termination, etc.
Benefits of Progent's Temporary Staffing Services
Progent's temporary supplemental staffing services offer businesses the ability to respond to surges in requirements for network services without being saddled with the costs and hassle that come with reviewing and hiring reliable technical help and without the burden of adding to your permanent head count.
Important aspects of Progent's short-term staff augmentation services include:
Progent's Shared Center Service
- Fast access to reliable network professionals
- Easy engagement, cessation, and resumption of services
- Seamless augmentation of your in-house network support team
- Full reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved promptly
- Close relationship with a world-class, full-spectrum resource for IT support
Progent's shared Help Desk program is a specialized on-going staff expansion alternative that allows IT organizations to share the work of Help Desk support transparently between their in-house network personnel and Progent's nationwide pool of technical support specialists. Working as a seamless supplement of your full-time Help Desk, Progent's shared Call Center program is a joint service alternative based on by the leading group PSA tool for streamlining, service requests, generating tickets, assigning responsibility, tracking responses, and producing documentation.
Why Choose Progent?
Progent has two decades of background delivering remote and on-premises IT expertise for businesses across the U.S. Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
Progent's Practice Areas for Rochester, New York Businesses
Progent's seasoned team of certified consultants offers Rochester, New York companies a wide array of remote consulting and debugging services. Practice areas offered under Progent's consulting program for network service firms include:
Contact Progent for Short-Term Staff Augmentation for Rochester, New York Companies
To find out more details about Progent's temporary staffing services for Rochester, New York companies, call 800-993-9400 or visit Contact Progent.