In addition to providing rapid access to guidance from high-level IT professionals and subject matter experts (SBEs) to help Rochester, New York businesses with specific IT problems or longer-term projects, Progent can provide short-term staff augmentation to deal with more broadly defined assistance such as desktop support, IT administration, and Help Desk call center services. Short-term staffing can help businesses to respond to expected or unplanned surges in the need for network personnel, which may be caused by scenarios like company mergers, data center moves, platform migration, paradigm shifts like telecommuting, disaster response, busy seasons, or regulatory changes. Temporary supplemental staffing can also cover gaps resulting from the absence of in-house staff members because of vacations, illness, termination, etc.
Advantages of Progent's Temporary Staffing Services
Progent's short-term staff augmentation services give organizations the versatility to react to surges in requirements for network personnel without dealing with the costs and hassle associated with vetting and hiring professional technical personnel and without the burden of adding to your full-time staff size.
Key features of Progent's short-term staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Rapid availability of reliable network pros
- Simple initiation, cessation, and re-engagement of services
- Transparent augmentation of your full-time network support team
- Full documentation of services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled promptly
- Strong working relationship with a world-class, full-service source for IT expertise
Progent's co-managed Call Center program is a specialized on-going staff expansion option that enables IT organizations to share the work of Call Center support seamlessly between their in-house network staff and Progent's extensive pool of IT support experts. Working as a seamless extension of your full-time Call Center, Progent's co-managed Help Desk Call Center service is a collaborative service alternative based on by the industry's leading group professional services platform for managing, service requests, ticketing, assigning ownership, monitoring responses, and generating documentation.
Why Choose Progent?
Progent has two decades of experience providing online and on-premises IT expertise for businesses across the U.S. Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.
Progent's Areas of Expertise for Rochester, New York Businesses
Progent's nationwide team of certified consultants and technical experts can deliver Rochester, New York businesses a wide array of remote consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service organizations include:
Contact Progent for Temporary Staff Augmentation for Rochester, New York Organizations
To learn more details about Progent's short-term staff augmentation services for Rochester, New York organizations, call 800-993-9400 or visit Contact Progent.