Enlarging your at-home workforce can have a significant impact on IT architecture, security/compliance, and corporate culture. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Rochester company to pick the appropriate technologies and follow best practices in creating and operating a safe virtual ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent offers services ranging from as-needed expertise for getting you over occasional technical bottlenecks to full project management to help you carry out business-critical initiatives.

Progent's consultants can assist Rochester, New York businesses to with any facet of building a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, endpoint security, data protection solutions, and unified management.

IP Voice Solutions for Telecommuters
Expanding the corporate PBX environment to include telecommuters is vital to supporting a productive work-at-home solution. A variety of cloud-centric IP voice platforms are used by SMBs to support teleworkers. Many larger organizations rely on Cisco's modern or legacy platforms for IP voice management. Progent can assist organizations of any size to design or maintain a telecommuter VoIP environment that delivers the flexibility, transparency and protection needed for at-home workers. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to help businesses optimize their existing Cisco VoIP environments to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced IP telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media software used across the network. Unified Communications Manager manages other mixed media services like messaging, video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager expertise, visit Cisco Unified Communications Manager expertise.
  • CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist you to maintain your existing CallManager deployment or migrate smoothly to Cisco's modern IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other early IP voice products, see Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients operating outside the corporate perimeter such as telecommuters. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN architecture to work with these solutions and deliver on-demand configuration and troubleshooting services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive work-from-home environment for your Rochester, New York company, call 1-800-993-9400 or go to Contact Progent.



An index of content::

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