Expanding your remote workforce can have a major impact on IT infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of background assisting small and mid-size businesses to design, configure, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Rochester organization to select the appropriate tools and adhere to best practices in creating and maintaining a safe virtual solution for telecommuters that promotes teamwork and returns top value. Progent can provide support services that go from as-needed expertise for getting you over challenging IT roadblocks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist Rochester, New York companies to with any aspect of building a high-functioning telecommuting ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, cybersecurity, data protection solutions, and streamlined management.

VoIP Solutions for an At-Home Workforce
Expanding the business PBX environment to accommodate telecommuters is critical to supporting a productive at-home workforce. A broad range of cloud-based IP voice platforms are used by small and mid-size businesses to support telecommuters. Many enterprises depend on Cisco's modern or older products for IP voice management. Progent can assist organizations of any size to design or maintain a telecommuter IP voice service that provides the flexibility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist businesses tune their existing Cisco VoIP environments to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end IP telephony capabilities to devices like IP phones, media processing platforms, VoIP gateways, and mixed media software used across the network. Unified Communications Manager manages additional mixed media services such as unified messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, visit Cisco Unified CM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent's consultants can assist you to support your existing CallManager environment or migrate efficiently to Cisco's modern IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other legacy IP voice platforms, see CallManager consulting services.
  • Cisco IP Gateways enable connectivity with PSTN networks and with users working beyond the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network architecture to work with these solutions and provide online integration and troubleshooting expertise.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient work-from-home solution for your Rochester, New York business, phone 1-800-993-9400 or visit Contact Progent.

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