Fast Online Technical Support for Rochester New York Information Networks
Urgent Online Support for Rochester NetworksFor companies in Rochester New York, Progent provides remote help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle challenging networking problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts offer excellent leverage because they have the real-world background and are equipped with the sophisticated tools required to solve the majority of information system issues rapidly. This lowers direct expenses since service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of sending an engineer to your site. Your company saves additionally in indirect expenses by reducing or eliminating system downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support experience is especially important in environments that depend on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you owe just for the services that you receive. In contrast to typical online service companies, Progent imposes no service activation fee or minimum job duration. Progent's one-minute billing unit and simple model for billing eliminate scenarios where quick solutions manage to turn into major tabs. Progent's penchant for solving technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized tools and field-proven processes which permit the maximum degree of efficiency for online help and troubleshooting for information networks of all sizes. Progent provides safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's online support team to link to your network remotely without compromising network security.

Progent's advanced customer support reporting application maintains thorough histories of the service that Progent's clients have been provided. Progent's team engineers have access to the history of support rendered to each customer by any consultant. This history of anomalies and resolutions is stored as a quickly accessible proprietary database that permits Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working relationships with key vendors such as Cisco and Microsoft open up other extensive support knowledge bases and permit priority access to manufacturers' internal engineering staff so Progent's online service experts can arrive at the best solutions quickly.

Online services offered by Progent to customers in Rochester New York include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading corporations. The ProSight line of IT management outsourcing services covers all key areas of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so that all potential issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Billing charges for longer-term consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important areas of information technology allows clients to execute critical initiatives economically and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center service offerings for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.

    Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Call Center staff of veteran information technology experts gives your customers in Rochester New York instant contact with a reliable network service group with extensive background offering phone help and remote troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk perception as a solid enabler of company productivity, and Progent's target is to fix instead of simply record IT issues.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts staff offers phone-based and in-depth consulting expertise and education in key business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and training for Microsoft applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Rochester New York online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your business so your computer maintenance is proactive rather than reactive. By spotting potential problems before they cause downtime, proactive monitoring can avoid disruptive and expensive information system crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks that support a mix of OS platforms.
How Your Rochester Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Rochester New York, Progent's phone-based network support specialists are ready to provide expert and economical system support the moment your company requires it. More than 15 years of providing online repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access technology to repair network problems rapidly while eliminating the expense and lost productivity associated with on-site service calls.

Even if your Rochester company deals with a local independent consultant or maintains an in-house IT staff that know how to deal with common computer problems, Progentís Microsoft certified consultants can still offer an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to address sudden system emergencies or especially complex integration problems.

Advantages of Progent's Network Help for Businesses in Rochester New York
Progent's online network troubleshooting services allow your Rochester company to realize the advantages of immediate, world-class IT support without the expense of maintaining an in-house IT organization. Your network will acquire added business value by becoming more available, productive, and secure. Advantages to your business include:

  • Convenient virtual extension of your on-site support resources
    With most offices in Rochester New York, nearby network service resources, whether represented by independent consultants or an in-house maintenance staff, can resolve typical network issues. However, serious problems may strike when local support personnel are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your onsite support technicians. In these situations, Progent's online support experts give you an easy, quick, and economical solution to augment your regular resources and to pass on useful knowledge to increase your ability to handle downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller businesses often rely on individual freelance consultants. Although independent service people carry less internal costs than larger support organizations and can afford to charge lower rates, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the absence of backup personnel may require your business to wait for help during an emergency. As your company expands, system unavailability and trouble with critical applications become more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of reserve service expertise to make sure your IT system remains up and running.

  • Build a Scalable Basis for Seamless Growth
    Businesses often start with an IT system created on a modest budget. Lacking a robust framework, slap-dash repairs can get piled onto a weak foundation. As a company grows, stability and expandability problems can impede the productivity of the organization. Such badly designed environments require proper assessment, intelligent long-term planning, and wide IT expertise to upgrade to a system architecture able to provide the stable foundation to handle current business demands and ease future growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller businesses require guidance and technical education to navigate through an ever more complex maze of technology options capable of promoting business success and enhancing productivity. Businesses do not need a network engineer who is trying to earn a commission on a specific vendor's technology. IT support and product sales can lead to a scenario where the proposed solution is built around a predetermined product rather than the true requirements of a business. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to align technical consulting with the real needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical experience, refined remote support software, and familiarity with enterprise networking enable businesses to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



An index of content::

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    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware.

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    Remote management cards offer IT administrators complete control over a server without the requirement for a personal presence. Through remote management cards, all console screen data plus keyboard and mouse functionality are exported to an off-site session to an IT expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified consultants can assist you to design, implement, and manage a high-availability business network that incorporates remote management cards and Progent can use these remote server management cards to deliver efficient off-site technical help. Progent is familiar with a variety of remote management cards such as Aten remote server management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.

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    The new Cisco ASA 5500-X Family of firewalls with Firepower Services offer significantly more performance than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new installations. Progent's Cisco-certified CCIE network experts can assist you to maintain your legacy PIX or Cisco ASA 5500 security appliances or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, configure, tune, manage and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

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    Microsoft SQL Server 2016 introduces significant improvements in performance, scale, security, uptime, BOYD support, and built-in BI. Innovations include PolyBase for handling structured and unstructured files in one appliance for big data applications, R language integration, Always Encrypted mode, Mobile Report Publisher, and centralized control over on-premises and cloud resources. Progent's Microsoft-certified consulting team can provide online and on-premises support to help organizations of all sizes to configure, administer or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other core Microsoft technologies such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Skype for Business, and SCOM.

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    Progent's Microsoft-certified experts have 20 years of experience providing e-mail and unified telecommunications/email solutions for companies. Progent provides affordable Microsoft Exchange 2007 Server consulting services to enhance email security and virus protection, provide fault tolerant email, and implement remote and wireless email connectivity. Progentís Microsoft Exchange consulting and support offerings can aid you in designing and implementing a Microsoft Exchange update or a migration from a legacy SMPT system or outdated Microsoft Exchange product such as Exchange 5.5 to Microsoft Exchange Server 2010.

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    Cisco has designed a full product line of routers including routers built to deliver the protection, performance, and reliability required by organizations ranging from small businesses to worldwide enterprises and service providers. Cisco routers include support for redundancy, transparent failover, and redundant power for improved fault tolerance and network availability. Progent can show you how to select and integrate Cisco routers to build a reliable infrastructure for your network and to make it economical to expand as you support new users, open new offices, deploy new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide help with a range of routers powered by Cisco's IOS platform, including Cisco's 800 series of small business VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 2900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for the network core, plus older 1700 and 2600 Series Routers.

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    Barracuda Backup is a low-cost, subscription backup/restore platform for small and mid-size organizations. A Barracuda Backup solution can include a purpose-built physical storage device built by Barracuda or a virtual appliance with similar features but which utilizes your own storage infrastructure. Barracuda Backup protects critical business data generated on-premises, at one or multiple remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a wide array of consulting support services to help you to plan, integrate, manage and troubleshoot a BDR solution built on Barracuda Backup.

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