Fast Remote Technical Support for Rochester IT Networks
Fast Phone Support for Rochester NetworksFor organizations in Rochester or anywhere in New York, Progent offers online technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's online support experts offer excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools necessary to resolve most network issues rapidly. Efficient support reduces direct expenses since solutions use up fewer billable minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your company saves even more with incidental costs by reducing or avoiding system downtime and associated losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting know-how is particularly helpful for businesses that rely on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for online help is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you are billed only for the services that you receive. Unlike typical online service firms, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and simple model for pricing eliminate scenarios where quick repairs somehow end up as major bills. Progent's skill at dealing with technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of customized tools and proven processes that permit the highest degree of efficiency for remote technical support and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's remote service group to access your network without breaching network security.

Progent's proven service database system includes extensive histories describing all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of services rendered to every Progent customer by any Progent consultant. This history of issues and resolutions is organized as a conveniently searchable internal database that allows Progent's online support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft make available additional extensive support databases and allow fast access to vendors' in-house product engineers so Progent's remote consulting experts are able to determine the best solutions quickly.

Online support offered by Progent to customers in Rochester and anywhere in the state of New York include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and debug their networking hardware like routers, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to help assess your company's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Billing rates for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows clients to execute critical projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting services can assist you in building an effective new Call Center or revamping your existing one, evaluating or customizing Help Desk application software to meet the particular needs of your business, or providing temporary online personnel to reinforce your internal Call Center group during unusually busy situations such as software transitions, mass upgrades, or installing brand new business software.

    Progent's Call Center team of experienced information technology experts gives your workers in Rochester or anywhere in the state of New York instant communication with an efficient technical support resource with substantial background offering phone support and remote repair service for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk perception as a major driver of business productivity, and Progent's aim is to solve instead of simply report IT issues.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts staff provides remote professional engineering support and training in key business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, custom development, and training services, go to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Rochester, or anywhere in the state of New York, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so that your IT maintenance is proactive and automated. By exposing potential trouble spots before they grow into downtime, remote monitoring can head off stressful and costly service crises. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems that incorporate a variety of OS platforms.
How Your Rochester Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Rochester or throughout the state of New York, Progent's online network support engineers can deliver expert and economical system support whenever your business needs it. More than a decade of offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access tools to repair IT problems rapidly while eliminating the expense and lost time that comes with in-person service visits.

Even if your Rochester company has a regular independent support technician or maintains an in-house organization that can handle the majority of network problems, Progent’s Microsoft and Cisco certified engineers can offer a convenient and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the experience to handle sudden network crises or particularly complex integration problems.

Advantages of Progent's Network Help for Offices in Rochester
Progent's online IT consulting services allow your Rochester business to experience the advantages of immediate, enterprise-grade IT support without the cost of managing an in-house IT staff. Your information system will acquire added strategic worth by becoming more available, productive, and secure. Advantages to your business include:

  • Convenient remote extension of your on-site IT resources
    With most companies in Rochester and throughout New York, local computer service providers, whether represented by freelance consultants or an internal IT staff, can deal with typical network issues. However, major troubles may occur when local support personnel are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your onsite service technicians. In these instances, Progent's online service professionals provide an easy, quick, and affordable solution to augment your regular help and to convey valuable knowledge to increase your ability to deal with downstream problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller businesses commonly rely on individual freelance consultants. Although freelance service people carry smaller overhead than big service companies and can often charge lower rates, they are often stretched too thin, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the absence of backup personnel may require your company to go without assistance during an emergency. As your business grows, network downtime and problems with critical applications are more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of backup service expertise to insure your IT system is always available.

  • Create a Scalable Foundation for Smooth Expansion
    Companies often begin with an IT architecture implemented on a modest budget. Lacking a scalable infrastructure, slap-dash repairs can get piled on top of a weak foundation. As a network grows, reliability and expandability problems can impede the success of the organization. Such badly designed environments require careful analysis, smart strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure that can deliver the stable foundation to handle current business requirements and facilitate future growth.

  • Work with Solution Providers Instead of Product Vendors
    Smaller businesses need guidance and technical education to negotiate an increasingly complicated maze of product alternatives available for promoting business growth and improving efficiency. These companies do not need a network engineer who is motivated to earn a commission on a certain vendor's products. IT consulting and product sales can lead to a scenario where the recommended solution is designed around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to align technical expertise with the best interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical knowledge, refined remote support software, and familiarity with enterprise networking allow companies to escape the limitations of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified consultants average more than a decade of real-world professional background, at the forefront of network service, performing a wide range of technical projects for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support staff. This guarantees that you get not just expert IT skills, but also a consultant with field-tested approaches for using computer knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises visits per minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and requires no retainer for services provided during normal business hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast fixes so you will not be tempted to allow minor problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service documentation transmitted by every staff member to every client. The discipline of detailing and organizing support records results in more effective support and eliminates a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can save your IT network from stressful and costly availability disruptions.
How Does Our Company Start Getting Remote Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.