Fast and Affordable Online Help for Rochester Networks
Fast Phone Support for Rochester SystemsFor companies located in Rochester or anywhere in New York, Progent offers online support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, plus the services of CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic jobs.

Progent's online support experts offer excellent value because they possess the practical experience and have access to the advanced technology necessary to resolve most information system issues quickly. Efficient support reduces direct costs because service calls use up fewer billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your organization benefits additionally with indirect expenses by reducing or avoiding network outages and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced online technical support know-how is particularly important for organizations that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for remote help is designed to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to many online support firms, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing prevent scenarios where fast solutions manage to end up as major bills. Progent's skill at dealing with problems quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized tools and field-proven methodologies which ensure the highest level of efficiency for online technical support and troubleshooting for information networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's Technical Response Center to interface to your environment remotely without breaching corporate security.

Progent's advanced service database application keeps extensive records describing the service that Progent's clients have received. Progent's team service personnel have the benefit of the history of all help delivered to every client by every consultant. This history of anomalies and repairs is structured as a readily retrievable support database that enables Progent's remote support professionals to communicate their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and permit fast response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists can find the best resolutions in the least time.

Online technical services offered by Progent to customers in Rochester and throughout the state of New York include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the industry's leading corporations. The ProSight series of network management outsourcing services addresses all key areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including protection, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide centralized management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so that any potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT projects. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology enables clients to execute major projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Call Center support alternatives for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing services are designed for organizations who lack the budget to create an internal Help Desk Call Center but who require fast access to an effective Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk consulting expertise can guide you in building an effective new Call Center or enhancing your existing one, selecting or enhancing Call Center software products to handle the special demands of your corporation, or providing occasional online personnel to reinforce your internal Help Desk Call Center group to deal with unusually busy scenarios such as software migrations, major updates, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned information technology consultants offers your clients in Rochester or anywhere in the state of New York rapid communication with an efficient network service group with substantial experience providing telephone-based consulting and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a key enabler of business efficiency, and Progent's intent is to resolve instead of merely record network problems.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts staff provides online and in-depth consulting expertise and education in special application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, customization, and education for Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, programming, and education services, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Rochester, or anywhere in the state of New York, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your business so your computer maintenance is proactive and automated. By uncovering looming issues before they evolve into downtime, remote monitoring can head off inconvenient and expensive network crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that support a variety of platforms.
How Your Rochester Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Rochester or anywhere in the state of New York, Progent's online network support specialists are ready to deliver effective and economical IT help the instant your organization needs it. More than a decade of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access technology to repair network problems rapidly while eliminating the expense and lost productivity that comes with in-person support visits.

Even if your Rochester organization deals with a local independent support technician or employs an in-house IT staff that know how to handle common network problems, Progent’s Microsoft and Cisco certified engineers can still offer a convenient and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to handle sudden network crises or particularly challenging integration problems.

Advantages of Progent's Network Help for Businesses in Rochester
Progent's remote support services allow your Rochester company to enjoy the benefits of immediate, expert network support without the cost of managing an in-house IT staff. Your network will acquire added strategic worth by becoming increasingly reliable, efficient, and protected. Advantages to your business include:

  • Convenient virtual expansion of your on-site IT resources
    For most offices in Rochester and throughout New York, local network support resources, whether consisting of independent consultants or an internal maintenance staff, can handle typical network issues. On the other hand, major troubles can strike when your regular resources are too busy or absent, and some problems may involve technology that is unfamiliar to your onsite service technicians. In these instances, Progent's on-call support specialists give you an easy, fast, and economical way to augment your local resources and to convey valuable information to improve your capability to deal with downstream problems locally.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller companies commonly rely on individual freelance consultants. While independent consultants have less internal costs than larger consulting firms and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the absence of reserve personnel may force your business to wait for assistance during an emergency. As your company grows, network unavailability and trouble with vital applications become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of reserve support expertise to insure your network is always available.

  • Create a Scalable Foundation for Seamless Expansion
    Businesses typically start with an information system implemented on a shoestring budget. Without a scalable framework, band-aid fixes can get piled onto an unstable foundation. When a company grows, stability and scalability problems can hinder the productivity of the organization. Such badly built environments require careful analysis, intelligent long-term planning, and broad-based IT expertise to upgrade to a network infrastructure that can deliver the solid foundation to meet critical business demands and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller companies require advice and technical training to negotiate an ever more complicated maze of technology options available for promoting business growth and improving productivity. Businesses do not need a network consultant who is trying to sell a specific vendor's technology. Network consulting and product sales can lead to a situation where the proposed solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align IT consulting with the real needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT knowledge, refined support tools, and understanding of enterprise networking allow companies to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier experts average more than a decade of real-world industry background, at the front lines of network support, performing a broad range of technical tasks for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support staff. This means that you get not only expert technical skills, but also a support engineer with proven methods for applying technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site visits per minute. As a result, you owe just for received services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for services provided during regular working hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be forced to permit simple problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or local support firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by each staff member to each client. The discipline of detailing and archiving service activity allows more effective service and eliminates a variety of common problems such as when a support customer is virtually held captive to a consultant who won’t release vital service information.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, network monitoring can keep your IT network from painful and expensive service losses.
How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.