Fast and Affordable Online Help for Rochester Networks
Fast Phone Support for Rochester SystemsFor companies located in Rochester or anywhere in New York, Progent offers online support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, plus the services of CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic jobs.

Progent's online support experts offer excellent value because they possess the practical experience and have access to the advanced technology necessary to resolve most information system issues quickly. Efficient support reduces direct costs because service calls use up fewer billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your organization benefits additionally with indirect expenses by reducing or avoiding network outages and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced online technical support know-how is particularly important for organizations that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for remote help is designed to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to many online support firms, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing prevent scenarios where fast solutions manage to end up as major bills. Progent's skill at dealing with problems quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized tools and field-proven methodologies which ensure the highest level of efficiency for online technical support and troubleshooting for information networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's Technical Response Center to interface to your environment remotely without breaching corporate security.

Progent's advanced service database application keeps extensive records describing the service that Progent's clients have received. Progent's team service personnel have the benefit of the history of all help delivered to every client by every consultant. This history of anomalies and repairs is structured as a readily retrievable support database that enables Progent's remote support professionals to communicate their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and permit fast response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists can find the best resolutions in the least time.

Online technical services offered by Progent to customers in Rochester and throughout the state of New York include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price services designed to allow small and mid-size organizations to utilize the same best-of-breed technology used by some of the industry's top enterprises. The ProSight suite of network management outsourcing services covers all critical facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to deliver centralized management and comprehensive security for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, enhance and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special online consulting services include:

  • Help Desk Services
    Progent's Help Desk programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are a convenient solution for organizations who lack the resources to assemble and manage an internal Call Center but who need quick communication with a dependable Help Desk with proficient telephone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progent’s Virtual Help Desk Call Center is intended for larger businesses and serves as a seamless supplement to your existing Call Center organization. Progent's Virtual Help Desk Call Center can serve as a an escalation option to handle the most difficult computer system problems, or be ready in hectic situations when your regular resources are too busy.

    Progent's Call Center staff of experienced information technology experts provides your workers in Rochester or anywhere in the state of New York immediate communication with a reliable technical support group with extensive background providing telephone-based help and remote repair service for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center perception as a crucial enabler of business efficiency, and Progent's target is to resolve instead of simply report network issues.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Team offers online advanced consulting support and education in specific application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, custom development, and education services, refer to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Rochester, or anywhere in the state of New York, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your environment so your computer maintenance is proactive and automated. By uncovering potential issues before they evolve into downtime, automated monitoring can head off inconvenient and costly information system breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks that incorporate a variety of OS platforms.
How Your Rochester Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent. For companies and startups in Rochester or throughout the state of New York, Progent's phone-based network support specialists are ready to deliver professional and cost-effective IT help whenever your organization needs it. More than a decade of offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to solve network problems rapidly while eliminating the expense and lost productivity associated with in-person support visits.

Even if your Rochester company deals with a regular freelance support technician or employs a full time organization that know how to deal with ordinary computer issues, Progent’s Microsoft certified consultants are available to offer a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the time or the knowledge to address sudden system emergencies or especially complicated integration projects.

Advantages of Progent's IT Support for Offices in Rochester
Progent's remote technical help services allow your Rochester company to experience the benefits of timely, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater business value by being more reliable, productive, and secure. Benefits to your business include:

  • Convenient remote expansion of your local support resources
    With most companies in Rochester or anywhere in New York, nearby network support providers, whether represented by outside consultants or an internal maintenance staff, can solve typical network issues. On the other hand, major troubles may spring up when local resources are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your usual service technicians. In these cases, Progent's on-call support professionals offer an easy, fast, and budget-friendly solution to supplement your regular resources and to pass on valuable knowledge to increase your capability to resolve downstream problems locally.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller businesses commonly rely on individual freelance service providers. Although independent service people have less internal costs than larger consulting firms and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the lack of reserve personnel may require your company to go without assistance during an emergency. As your business expands, system downtime and trouble with vital applications are more costly. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers an on-call source of reserve service experts to insure your network is always up and running.

  • Create a Solid Foundation for Smooth Growth
    Businesses often begin with an IT system implemented on a shoestring budget. Without a scalable framework, band-aid fixes can get piled onto an unstable foundation. As a network grows, reliability and scalability problems can hinder the productivity of the organization. Such poorly designed systems need proper assessment, smart strategic planning, and wide IT knowledge to evolve to a network infrastructure able to provide the stable foundation to meet critical business demands and ease future expansion.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller organizations require guidance and technical education to navigate through an increasingly complex maze of technology options capable of promoting business success and enhancing productivity. They do not need a network engineer who is attempting to sell a certain vendor's technology. Network support and product sales can lead to a situation where the proposed solution is built around a profitable technology rather than the true requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to match technical consulting with the best interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT experience, fine tuned remote support software, and understanding of enterprise networking allow businesses to avoid the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Begin Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.