Immediate Online Technical Support for Rochester Networks
Immediate Online Support for Rochester NetworksFor businesses in Rochester or anywhere in New York, Progent offers remote support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, plus the assistance of CISSP-accredited security consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers provide exceptional value because they have the practical background and are equipped with the sophisticated technology required to resolve most information system problems rapidly. This reduces direct costs since solutions accumulate minimal chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your company saves even more in indirect costs by reducing or eliminating system outages and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online consulting know-how is especially important in environments that rely on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you pay just for the services that you receive. In contrast to typical online support organizations, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where quick fixes somehow turn into big tabs. Progent's skill at handling problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an array of customized tools and field-proven processes that permit the highest level of efficiency for remote consulting and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to connect to your computer system remotely without violating corporate security.

Progent's sophisticated technical support database application stores detailed records describing the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of support delivered to each customer by every engineer. This archive of trouble tickets and fixes is organized as a conveniently accessible internal database that enables Progent's online support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and close associations with key industry leaders including Cisco and Microsoft open up other vast technical databases and permit priority response from vendors' internal engineering staff so Progent's remote service specialists can determine the best solutions quickly.

Online support services provided by Progent to businesses in Rochester and anywhere in the state of New York include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including protection, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, applications and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver web-based control and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your Progent consultant so any looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is intended to help assess your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Progent's rates for ongoing consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology enables customers to complete major projects within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Call Center consulting support can support you in creating an effective new Call Center or enhancing your existing organization, identifying or enhancing Help Desk application software to handle the particular demands of your company, or providing occasional online personnel to supplement your internal Call Center group to deal with unusually busy scenarios such as software migrations, major upgrades, or installing new applications.

    Progent's Call Center staff of veteran information technology consultants offers your clients in Rochester or anywhere in the state of New York fast assistance from an efficient support group with substantial background providing telephone-based support and online repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk perception as a key contributor to business productivity, and Progent's goal is to solve rather than merely track IT problems.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Team provides phone-based advanced consulting expertise and training in specific application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, programming, and education services, visit Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Rochester, or anywhere in the state of New York, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager for your environment so that your IT maintenance is proactive rather than reactive. By spotting looming issues before they expand into downtime, remote monitoring can avoid disruptive and costly information system failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments based on a variety of OS platforms.
How Your Rochester Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Rochester or anywhere in the state of New York, Progent's online computer support specialists can deliver effective and cost-effective system support whenever your organization has to have it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access tools to solve IT problems rapidly while avoiding the cost and lost time associated with on-site service visits.

Even if your Rochester office has a regular freelance consultant or maintains an in-house organization that know how to handle typical network problems, Progent’s Microsoft certified consultants are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to handle unexpected system emergencies or particularly complicated integration projects.

Advantages of Progent's IT Support for Businesses in Rochester
Progent's remote support services enable your Rochester company to enjoy the benefits of timely, expert network support without the cost of managing a full-time IT organization. Your network will acquire added business worth by being increasingly available, productive, and secure. Advantages to your business include:

  • Convenient remote expansion of your on-site support resources
    With most businesses in Rochester and throughout New York, nearby network support resources, whether consisting of independent consultants or an in-house maintenance staff, can resolve the majority of technical problems. However, serious problems may occur when your regular support personnel are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your onsite support technicians. In these instances, Progent's online service experts give you an easy, fast, and budget-friendly solution to supplement your local resources and to transfer useful knowledge to increase your ability to resolve downstream issues locally.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller companies commonly rely on individual freelance service providers. Although independent consultants have smaller internal costs than big consulting firms and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the lack of fallback help may require your business to go without assistance during an IT crisis. As your company expands, network unavailability and trouble with vital software are more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a ready source of reserve support expertise to insure your IT system is always up and running.

  • Create a Solid Basis for Smooth Expansion
    Companies often start with an IT architecture implemented on a modest budget. Without a scalable infrastructure, band-aid fixes often get thrown on top of a weak foundation. As a network grows, reliability and scalability issues can impede the success of the organization. These badly built systems require proper assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a network infrastructure that can deliver the solid foundation to handle critical business requirements and ease downstream expansion.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller organizations require advice and technical training to negotiate an increasingly complicated maze of technology alternatives capable of promoting business success and improving productivity. They do not need a network engineer who is motivated to resell a specific vendor's products. Network consulting and product sales can result in a situation where the recommended solution is designed around a profitable technology rather than the genuine requirements of a client. Progent avoids these conflicts by offering only services rather than products. This allows Progent to match technical consulting with the best needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical experience, refined support software, and familiarity with enterprise networking allow businesses to avoid the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

How Does Our Company Start Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.