Fast and Affordable Remote Support for Rochester Information Networks
For companies in Rochester or anywhere in the state of New York, Progent offers remote support for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve challenging networking problems, plus the assistance of CISSP-certified security consultants to help with high-level security architecture and troubleshooting issues.
Progent's remote support engineers provide exceptional value due to the fact that they possess the practical experience and are equipped with the advanced technology needed to solve most information system problems quickly. Efficient support lowers direct costs since solutions use up fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally with incidental expenses by minimizing or avoiding system outages and related losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote consulting know-how is especially helpful in environments that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.
Progent's pricing policy for online support is structured to leverage your network support dollar. Progent charges per minute for phone assistance, so you are billed exclusively for the services that you receive. Unlike many remote service organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent situations where fast solutions manage to turn into large invoices. Progent's skill at disposing of technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized technologies and field-proven processes that promote the highest degree of efficiency for remote help and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to connect to your system remotely without breaching network security.
Progent's sophisticated customer support reporting system stores detailed histories for the support that Progent's clients have received. Progent's authorized engineers have the benefit of the records of support rendered to every client by every Progent consultant. This archive of anomalies and resolutions is stored as an easily searchable internal database that allows Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced certifications and working relationships with important industry leaders including Cisco and Microsoft make available other vast support knowledge bases and permit priority response from manufacturers' in-house support staff with the result that Progent's online consulting specialists can arrive at the best resolutions promptly.
Remote support offered by Progent to customers in Rochester and anywhere in the state of New York include:
Certified MS Windows Support
Progent's Microsoft-certified online support engineers offer computer system troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2013 design,
Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop support services to assist your business to deploy, integrate, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop support services include offering Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure consultants, and validates a consultant's network technology skills at the expert level. Cisco CCIEs can handle even the most challenging problems encountered in network planning, deployment, management, compliance, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS network administration utilities and developing alternate approaches or locating program patches. CCIEs provide exceptional value because their deep expertise enables them to resolve problems rapidly. In typical cases, less seasoned engineers can wrestle for hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can tie into your computer system using sophisticated remote troubleshooting technology to perform efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading selection of infrastructure devices by delivering services that include:
CISSP and ISSAP Qualified System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions to improve the safety of your Windows, macOS and OS X, or Linux network against assaults or help you to recuperate quickly after a damaging breach. Security consulting services available from Progent cover comprehensive information security and compliance audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; designing safe architectures for remote and mobile connectivity; protecting your messaging system from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent can provide advanced online consulting to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that combine local resources along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable process for restoring applications and services quickly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to cover a broad spectrum of information technologies including system infrastructure, email systems, system and process security, plus UNIX/Linux and Windows integration. For server economization and easy administration in environments that incorporate Linux with Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network problems enables fast escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance analyzing problems affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire threat progression including filtering, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to provide web-based management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your Progent consultant so any potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables customers to execute major initiatives within budget and on time. Progent's special online engineering services include:
How Your Rochester Business Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are ideal for companies who don't have the budget to build and maintain an internal Help Desk Call Center but who need quick communication with a dependable Call Center with professional phone support plus the expertise to escalate the most challenging trouble tickets to high-level consultants.
Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Help Desk or revamping your established one, selecting or enhancing Help Desk software products to handle the special requirements of your business, or providing temporary phone support staff to work with your in-house Call Center team to deal with high-demand scenarios like software migrations, mass upgrades, or installing brand new business software.
Progent's Help Desk team of experienced information technology experts offers your customers in Rochester or anywhere in the state of New York rapid access to a large support resource with extensive background delivering phone support and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center recognition as a solid enabler of company efficiency, and Progent's goal is to solve instead of merely report IT issues.
- Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team can supply remote and in-depth consulting support and education in key application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Rochester, or anywhere in the state of New York, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your business so that your IT maintenance is proactive and automated. By exposing emerging issues before they expand into full-scale emergencies, proactive monitoring can head off stressful and costly service failures. Progent can also deploy network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that support a variety of OS platforms.
To contact Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Rochester or throughout the state of New York, Progent's online network support specialists can deliver expert and affordable IT support the instant your company needs it. More than 15 years of offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to solve IT problems quickly while avoiding the cost and lost time associated with on-site support calls.
Even if your Rochester company relies on a local freelance support technician or maintains an in-house organization that can deal with ordinary computer issues, Progentís Microsoft certified engineers are available to provide a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to handle sudden system crises or especially tough integration projects.
Advantages of Progent's Network Help for Organizations in Rochester
Progent's remote support services enable your Rochester organization to enjoy the advantages of timely, expert IT support without the expense of maintaining an in-house IT staff. Your information system will acquire added business worth by being increasingly reliable, productive, and protected. Benefits to your company include:
- Seamless virtual extension of your on-site support resources
For most companies in Rochester and throughout New York, nearby computer service resources, whether represented by outside consultants or an internal maintenance staff, can handle typical technical issues. On the other hand, serious problems can occur when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your onsite service people. In these situations, Progent's online service professionals offer an easy, quick, and affordable way to augment your local help and to pass on useful information to improve your capability to deal with downstream problems in-house.
- Less Reliance on Freelance Service Providers
For IT maintenance, smaller organizations often depend on individual freelance consultants. Although independent service people carry smaller internal costs than big support firms and can afford to charge marginally less, they are often overextended, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of reserve personnel may force your company to wait for assistance during an IT crisis. As your company grows, network unavailability and trouble with vital applications are more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve service experts to make sure your network is always available.
- Build a Scalable Foundation for Smooth Expansion
Organizations often begin with an IT system created on a modest budget. Without a robust framework, band-aid repairs can get piled on top of a shaky foundation. When a company grows, reliability and scalability issues can impede the productivity of the organization. These badly built systems require careful assessment, intelligent long-term planning, and wide technical expertise to evolve to a network infrastructure able to offer the stable foundation to meet critical business requirements and facilitate downstream expansion.
- Work with Solution Providers Rather Than Technology Sellers
Smaller businesses require guidance and technical education to negotiate an ever more complex array of technology options available for promoting business growth and improving efficiency. These companies do not need a computer consultant who is motivated to earn a commission on a specific vendor's products. IT consulting and product selling can result in a scenario where the recommended
solution is built around a profitable technology rather than the genuine needs of a client. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align IT expertise with the best needs of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT background, refined support software, and familiarity with enterprise networking allow offices to avoid the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Start Getting Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent can provide in-depth support for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 migration, Windows 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits per minute. Consequently, you owe exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and requires no retainer for support services delivered during regular working hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent can concentrate on providing hard-to-find services where Progent has little competition. Companies who work with trusted freelance consultants or who employ in-house IT staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, secure, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer 24x7 remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can save your information network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.