Fast and Affordable Remote Support for Rochester Information Networks
Immediate Online Help for Rochester NetworksFor companies in Rochester or anywhere in the state of New York, Progent offers remote support for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve challenging networking problems, plus the assistance of CISSP-certified security consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote support engineers provide exceptional value due to the fact that they possess the practical experience and are equipped with the advanced technology needed to solve most information system problems quickly. Efficient support lowers direct costs since solutions use up fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally with incidental expenses by minimizing or avoiding system outages and related losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote consulting know-how is especially helpful in environments that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's pricing policy for online support is structured to leverage your network support dollar. Progent charges per minute for phone assistance, so you are billed exclusively for the services that you receive. Unlike many remote service organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent situations where fast solutions manage to turn into large invoices. Progent's skill at disposing of technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized technologies and field-proven processes that promote the highest degree of efficiency for remote help and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to connect to your system remotely without breaching network security.

Progent's sophisticated customer support reporting system stores detailed histories for the support that Progent's clients have received. Progent's authorized engineers have the benefit of the records of support rendered to every client by every Progent consultant. This archive of anomalies and resolutions is stored as an easily searchable internal database that allows Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced certifications and working relationships with important industry leaders including Cisco and Microsoft make available other vast support knowledge bases and permit priority response from manufacturers' in-house support staff with the result that Progent's online consulting specialists can arrive at the best resolutions promptly.

Remote support offered by Progent to customers in Rochester and anywhere in the state of New York include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire threat progression including filtering, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to provide web-based management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your Progent consultant so any potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables customers to execute major initiatives within budget and on time. Progent's special online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are ideal for companies who don't have the budget to build and maintain an internal Help Desk Call Center but who need quick communication with a dependable Call Center with professional phone support plus the expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Help Desk or revamping your established one, selecting or enhancing Help Desk software products to handle the special requirements of your business, or providing temporary phone support staff to work with your in-house Call Center team to deal with high-demand scenarios like software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk team of experienced information technology experts offers your customers in Rochester or anywhere in the state of New York rapid access to a large support resource with extensive background delivering phone support and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center recognition as a solid enabler of company efficiency, and Progent's goal is to solve instead of merely report IT issues.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply remote and in-depth consulting support and education in key application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Rochester, or anywhere in the state of New York, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your business so that your IT maintenance is proactive and automated. By exposing emerging issues before they expand into full-scale emergencies, proactive monitoring can head off stressful and costly service failures. Progent can also deploy network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that support a variety of OS platforms.
How Your Rochester Business Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Rochester or throughout the state of New York, Progent's online network support specialists can deliver expert and affordable IT support the instant your company needs it. More than 15 years of offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to solve IT problems quickly while avoiding the cost and lost time associated with on-site support calls.

Even if your Rochester company relies on a local freelance support technician or maintains an in-house organization that can deal with ordinary computer issues, Progent’s Microsoft certified engineers are available to provide a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to handle sudden system crises or especially tough integration projects.

Advantages of Progent's Network Help for Organizations in Rochester
Progent's remote support services enable your Rochester organization to enjoy the advantages of timely, expert IT support without the expense of maintaining an in-house IT staff. Your information system will acquire added business worth by being increasingly reliable, productive, and protected. Benefits to your company include:

  • Seamless virtual extension of your on-site support resources
    For most companies in Rochester and throughout New York, nearby computer service resources, whether represented by outside consultants or an internal maintenance staff, can handle typical technical issues. On the other hand, serious problems can occur when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your onsite service people. In these situations, Progent's online service professionals offer an easy, quick, and affordable way to augment your local help and to pass on useful information to improve your capability to deal with downstream problems in-house.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller organizations often depend on individual freelance consultants. Although independent service people carry smaller internal costs than big support firms and can afford to charge marginally less, they are often overextended, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of reserve personnel may force your company to wait for assistance during an IT crisis. As your company grows, network unavailability and trouble with vital applications are more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve service experts to make sure your network is always available.

  • Build a Scalable Foundation for Smooth Expansion
    Organizations often begin with an IT system created on a modest budget. Without a robust framework, band-aid repairs can get piled on top of a shaky foundation. When a company grows, reliability and scalability issues can impede the productivity of the organization. These badly built systems require careful assessment, intelligent long-term planning, and wide technical expertise to evolve to a network infrastructure able to offer the stable foundation to meet critical business requirements and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller businesses require guidance and technical education to negotiate an ever more complex array of technology options available for promoting business growth and improving efficiency. These companies do not need a computer consultant who is motivated to earn a commission on a specific vendor's products. IT consulting and product selling can result in a scenario where the recommended solution is built around a profitable technology rather than the genuine needs of a client. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align IT expertise with the best needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT background, refined support software, and familiarity with enterprise networking allow offices to avoid the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

How Does Our Company Start Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.













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