Immediate Remote Technical Support for Rochester New York IT Networks
Immediate Online Technical Support for Rochester SystemsFor businesses in Rochester New York, Progent offers online technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking problems, plus the assistance of CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote support experts offer exceptional value because they have the real-world background and are equipped with the advanced tools necessary to resolve the majority of information system issues quickly. This reduces direct expenses because solutions accumulate fewer billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your office. Your company benefits additionally with incidental costs by reducing or avoiding system downtime and associated losses due to business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote technical support experience is especially valuable in environments that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's pricing policy for online support is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are invoiced only for the support that you receive. In contrast to typical online support companies, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and simple policy for billing eliminate situations where quick fixes somehow turn into large invoices. Progent's penchant for dealing with problems quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a set of customized technologies and proven processes that ensure the highest level of efficiency for online consulting and repair for computer systems of all sizes. Progent offers protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's online support team to communicate with your network remotely without violating network security.

Progent's sophisticated service database application stores extensive documentation describing all service that Progent's clients have received. Progent's staff service personnel have the benefit of the records of all help rendered to every Progent customer by any Progent engineer. This archive of issues and solutions is organized as a readily accessible proprietary knowledge base that allows Progent's remote support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and permit quick response from manufacturers' in-house support staff with the result that Progent's remote service specialists can determine optimal solutions quickly.

Remote technical support services offered by Progent to customers in Rochester New York include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by many of the world's top enterprises. The ProSight portfolio of network monitoring and management services addresses all key areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver web-based management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their networking appliances such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special fields of computer technology allows clients to execute critical initiatives economically and on time. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service options for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent’s Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent’s shared Help Desk service is an advanced service desk solution built around the leading professional services automation tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Call Center staff of seasoned network experts gives your customers in Rochester New York instant assistance from an efficient support resource with extensive experience delivering phone support and online diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center recognition as a key contributor to business success, and Progent's intent is to solve instead of just track network issues.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting Team provides online professional consulting support and education in specific application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, customization, and education services, see Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Rochester New York online hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to suit your environment so your IT maintenance is proactive and automated. By spotting potential issues before they cause downtime, automated monitoring can head off disruptive and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems that support a mix of operating systems.
How Your Rochester Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Rochester New York, Progent's online computer support specialists are ready to provide expert and cost-effective IT support whenever your company requires it. More than 15 years of providing remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access tools to repair IT problems rapidly while avoiding the cost and lost productivity that comes with on-site service visits.

Even if your Rochester organization relies on a local independent consultant or employs an in-house IT staff that can deal with common network issues, Progent’s Microsoft certified engineers can provide a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the time or the knowledge to handle sudden system crises or particularly complex integration projects.

Advantages of Progent's IT Support for Organizations in Rochester New York
Progent's remote network troubleshooting services allow your Rochester organization to have the benefits of on-call, enterprise-class network support without the cost of managing a full-time IT staff. Your network will derive added strategic value by being more available, productive, and protected. Benefits to your business include:

  • Seamless remote extension of your on-site IT resources
    For most companies in Rochester New York, local network support providers, whether represented by freelance consultants or a full-time IT staff, can deal with the majority of technical issues. On the other hand, serious problems can strike when local resources are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your onsite support people. In these situations, Progent's online service specialists give you an easy, fast, and economical way to supplement your local resources and to transfer valuable information to improve your ability to handle future problems locally.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller companies commonly rely on independent freelance consultants. While independent service people carry smaller overhead than big consulting companies and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on vacation, or in class, the lack of backup help may require your business to go without help during an emergency. As your network expands, system downtime and problems with critical applications become more expensive. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a dependable source of backup support experts to insure your network stays up and running.

  • Create a Scalable Foundation for Smooth Growth
    Businesses typically begin with an information system implemented on a shoestring budget. Without a proper infrastructure, slap-dash repairs can get piled on top of a weak foundation. When a company grows, stability and scalability problems can hinder the productivity of the organization. These badly designed systems need careful assessment, smart long-term planning, and wide technical expertise to upgrade to a system architecture that can deliver the solid foundation to meet critical business demands and ease downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller companies require advice and technical education to navigate through an ever more complicated array of technology alternatives capable of accelerating business growth and enhancing efficiency. They hardly need a network engineer who is attempting to earn a commission on a certain vendor's technology. IT support and product selling can lead to a situation where the recommended solution is built around a predetermined technology rather than the true requirements of a business. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to match technical consulting with the best interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT knowledge, refined support software, and familiarity with corporate IT allow companies to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier experts average more than a decade of hands-on professional background, in the trenches of network service, executing a broad variety of IT projects for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This guarantees that you get not just expert IT help, but also a consultant with proven methods for applying technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-site visits per minute. Consequently, you pay only for received services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for services delivered during normal business hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Businesses who work with familiar freelance consultants or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide 24x7 system monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your information network from painful and expensive availability losses.
How Does My Business Begin Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.



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