Fast Remote Troubleshooting for Rochester New York Networks
For organizations located in Rochester New York, Progent provides remote technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex networking problems, as well as the assistance of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic issues.
Progent's remote support experts provide excellent leverage because they possess the practical experience and are equipped with the sophisticated tools needed to resolve the majority of network issues quickly. Efficient support lowers direct costs because solutions require minimal billable minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your company saves additionally in incidental expenses by reducing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote technical support expertise is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.
Progent's pricing model for remote support is designed to stretch your network support investment. Progent bills per minute for phone assistance, so you are charged only for the support that you receive. Unlike many online service companies, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for billing avoid situations where speedy. minor solutions manage to end up as large tabs. Progent's skill at handling problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of optimized technologies and proven processes which ensure the maximum level of efficiency for online technical support and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's Technical Response Center to access your company's network remotely without violating system security.
Progent's powerful service database application maintains extensive documentation for the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of assistance rendered to every Progent customer by every engineer. This history of problems and solutions is structured as an easily retrievable proprietary database that allows Progent's remote support engineers to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves over time. Progent's advanced accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other massive support databases and permit fast response from vendors' internal support staff with the result that Progent's online consulting specialists are able to find the best solutions promptly.
Online technical support services available from Progent to clients in Rochester New York include:
Authorized Windows Experts
Progent's Microsoft-premier remote support engineers can provide computer system repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help your company with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration consulting, Microsoft Teams integration, Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop services to help your business to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking professionals, and indicates an individual's networking knowledge at the expert level. Cisco CCIEs can handle the most challenging issues surrounding network design, integration, management, protection, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network management tools and developing alternate approaches or locating software updates. Cisco CCIEs provide exceptional cost-effectiveness because their broad experience allows them to solve problems quickly. In many cases, less qualified engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can communicate with your network by means of advanced on-line troubleshooting technology to perform fast, safe, and economical analysis and repair.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's CCIEs offer assistance with the entire range of Cisco's market leading selection of networking products by delivering consulting services such as:
CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection services to enhance the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to recover quickly following a damaging breach. Security support services offered by Progent cover in depth information security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious attacks; installing firewalls; designing safe techniques for remote and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online support services to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize physical resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable workflow for restoring applications and services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online support services to address a wide array of computer technologies including network infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in networks that combine Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from older applications to MS Windows or Linux-powered environments. Progent's group-based approach to solving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.
Important Linux platforms for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the world's leading enterprises. The ProSight line of IT management outsourcing services addresses all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is designed to assess your company's preparedness to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows customers to complete major initiatives within budget and on time. Progent's special remote engineering services include:
How Your Rochester Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Call Center programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Call Center consulting support can assist you in building an efficient new Help Desk Call Center or revamping your current one, evaluating or enhancing Help Desk software to address the particular demands of your corporation, or providing occasional phone support personnel to reinforce your internal Call Center team to handle unusually busy scenarios like software migrations, major updates, or rolling out brand new business software.
Progent's Call Center team of veteran network professionals offers your computer users in Rochester New York fast contact with a large support group with years of experience offering telephone-based help and remote repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center recognition as a key enabler of business efficiency, and Progent's aim is to solve and not simply annotate technical problems.
- Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team provides remote advanced consulting expertise and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, programming, and education services, visit Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Rochester New York online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your environment so your computer maintenance is proactive rather than reactive. By detecting possible issues before they expand into full-scale emergencies, remote monitoring can head off inconvenient and costly service breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks based on a combination of platforms.
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Rochester New York, Progent's online computer support specialists can provide expert and cost-effective IT support the moment your business requires it. Long experience offering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to solve computer problems quickly while avoiding the cost and lost time associated with on-site support calls.
Even if your Rochester company deals with a local independent consultant or maintains a full time IT staff that know how to handle typical network problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the availability or the experience to handle unexpected network emergencies or especially complex integration projects.
Features of Progent's Online Computer Support for Rochester New York
Progent's online support, remote repair, network security consulting, and network administration services offer offices in Rochester New York unparalleled leverage for your support budget. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk support and network administration, Progent's professionals can provide your office enterprise-level network support while permitting you to avoid the expense and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to offices in Rochester New York and is also ideal for networks in more remote regions that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad array of Microsoft support utilities, service databases, and continuing education.
- By the Minute Billing to Minimize Costs
Progent provides remote help on a by-the-minute billing plan, so you are billed only for the services you receive. Progent requires no minimum charge for phone help and requires no ongoing retainer for support services delivered during regular business hours. This protects you from paying big bills for simple fixes.
- Availability of Cisco Network Architecture Specialists
Progent's certified experts for Cisco offers the services of authorized professionals with skill in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's core consulting services include technology integration, Microsoft Exchange consulting, network security planning, and shared Help Desk services. Progent's Experts Team can provide world-class consulting expertise for critical business applications. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Training
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management Support and Application Development
MySQL Management Support and Software Development
Apple Macintosh Integration
Amazon Marketplace Web Service Programming
By offering a full service one-stop source for IT generalists and application experts, Progent can tailor timely, affordable, and thorough information technology solutions that meet the specific needs of your company.
- Sophisticated Online Connectivity Software
Secure remote connectivity allows Progent's service experts to see exactly what your users see. This makes it possible to produce quick fixes to issues that might otherwise require a costly personal visit. Cutting-edge remote access tools and expert engineers together enable Progent to resolve most network issues rapidly and economically. Progent is an industry leader in offsite support and automated network analysis.
- Support for Mainstream VPN Gateways
Progent supports secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24x7 Support for Maximum System Availability
For organizations with vital applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this offering can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended especially for budget-conscious companies whose clients require immediate recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of IT experience, refined support software, and understanding of corporate IT enable companies to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of real-world industry background, at the forefront of network support, performing a wide variety of technical projects for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested methods for using technical knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and on-site visits by the minute. As a result, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for services delivered during regular working hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick repairs so you will not be tempted to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has little competition. Companies who work with familiar freelance service providers or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, protected, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few support firms to provide round-the-clock network tracking services based on MS Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your information network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.