Immediate Online Support for Rochester IT Networks
Urgent Remote Support for Rochester NetworksFor businesses located in Rochester or anywhere in the state of New York, Progent offers remote help for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided online troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic issues.

Progent's remote support engineers provide excellent value because they possess the practical experience and are equipped with the advanced technology required to resolve the majority of information system problems quickly. Efficient support lowers direct expenses because service calls accumulate minimal chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your organization saves even more in indirect costs by minimizing or eliminating system outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online consulting expertise is especially important for businesses that rely on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.

Progent's billing model for remote support is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you are billed just for the services that you receive. Unlike many online support companies, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing avoid situations where fast fixes somehow turn into big invoices. Progent's skill at solving technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of optimized tools and field-proven processes that allow the maximum degree of effectiveness for remote consulting and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's Technical Response Center to access your system remotely without violating network security.

Progent's advanced customer support reporting system maintains thorough records of the support that Progent's customers have been provided. Progent's team consultants have access to the specifics of all help delivered to every customer by any Progent consultant. This archive of problems and repairs is organized as a quickly accessible proprietary knowledge base that allows Progent's online technical engineers to share their experiences company-wide to ensure that the value of Progent's support improves over time. Progent's advanced certifications and close associations with key industry leaders such as Cisco and Microsoft make available other extensive support databases and permit quick access to vendors' internal support staff so Progent's remote service specialists can determine the most efficient solutions quickly.

Online technical services offered by Progent to customers in Rochester and throughout the state of New York include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and medium-size organizations to utilize the same advanced technology deployed by many of the world's leading corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding devices that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects. Billing charges for ongoing consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special fields of information technology allows customers to complete critical initiatives economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service options for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing services are designed for organizations who lack the budget to assemble and manage an in-house Help Desk Call Center but who require fast communication with an effective Help Desk with professional phone support plus the technical depth to escalate complex tasks to high-level consultants.

    Progentís Virtual Call Center is intended for bigger companies and operates as a transparent supplement to your current Call Center staff. Progent's Virtual Help Desk Call Center can operate as a an escalation option to handle the toughest computer system challenges, or be ready in those instances when your regular resources are swamped.

    Progent's Help Desk team of seasoned network consultants offers your workers in Rochester or anywhere in the state of New York quick assistance from an effective technical support group with extensive background providing phone help and remote repair service for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk the reputation as a crucial driver of company efficiency, and Progent's aim is to solve instead of simply report technical problems.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Group provides phone-based and in-depth consulting support and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and education for popular Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, custom programming, and training offerings, go to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Rochester, or anywhere in the state of New York, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your business so your IT support is proactive and automated. By exposing potential problems before they grow into downtime, automated monitoring can head off disruptive and expensive information system breakdowns. Progent can also use network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a mix of platforms.
How Your Rochester Company Can Contact Progent's Online Support Experts
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Rochester or throughout the state of New York, Progent's phone-based network support specialists are ready to provide expert and cost-effective IT help whenever your organization requires it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to solve network problems quickly while eliminating the cost and lost time associated with on-premises support visits.

Even if your Rochester business relies on a local independent consultant or maintains an in-house IT staff that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to resolve unexpected network crises or especially challenging integration projects.

Advantages of Progent's IT Support for Companies in Rochester
Progent's remote network troubleshooting services enable your Rochester company to experience the benefits of timely, enterprise-class IT support without the expense of managing a full-time IT organization. Your network will derive greater business worth by being more available, productive, and protected. Benefits to your business include:

  • Seamless remote expansion of your on-site IT resources
    For most offices in Rochester or anywhere in New York, local network support resources, whether consisting of independent consultants or an internal maintenance staff, can deal with the majority of network issues. However, major troubles might occur when local resources are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your onsite support technicians. In these cases, Progent's online service experts give you a convenient, fast, and economical way to augment your regular resources and to convey valuable knowledge to increase your ability to handle future problems in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller companies commonly depend on individual freelance service providers. While freelance consultants carry less internal costs than larger consulting companies and can afford to charge marginally less, they are often overextended, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the lack of reserve help may force your company to go without help during an emergency. As your company expands, system unavailability and problems with vital software become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a ready source of reserve service experts to make sure your network remains up and running.

  • Create a Solid Foundation for Seamless Growth
    Businesses often start with an information architecture created on a shoestring budget. Without a robust framework, band-aid fixes often get piled on top of a weak foundation. As a company grows, reliability and scalability problems can hinder the success of the business. These badly designed environments require proper analysis, smart strategic planning, and extensive IT expertise to upgrade to a system infrastructure that can deliver the solid foundation to meet critical business requirements and ease downstream growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller companies need advice and technical education to negotiate an increasingly complicated array of product options capable of accelerating business success and improving productivity. These companies do not need a network engineer who is motivated to earn a commission on a specific vendor's products. Network support and product selling can result in a scenario where the recommended solution is designed around a profitable technology rather than the genuine needs of a client. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to match technical consulting with the real needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT experience, fine tuned remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry background, at the front lines of IT service, performing a broad range of IT tasks for an extensive array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This means that you get not just world-class IT capability, but also a consultant with proven methods for applying technical knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person help by the minute. As a result, you are charged only for received support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services delivered during normal business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be tempted to permit less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support reports sent by every staff member to each customer. The discipline of documenting and organizing support records allows more effective support and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock system monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
How Does Our Company Begin Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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