Fast Remote Help for Rochester New York Information Networks
For organizations in Rochester New York, Progent offers remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's remote technical support engineers offer exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated tools required to resolve most network problems rapidly. This reduces direct expenses since solutions accumulate fewer billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your company saves additionally with incidental expenses by reducing or avoiding system downtime and associated costs stemming from business disruption, upset clients, idle workers, and distracted management. Progent's extensive online consulting know-how is particularly helpful in environments that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.
Progent's billing model for remote support is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the services that you actually get. In contrast to many online support companies, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid scenarios where quick repairs manage to end up as big invoices. Progent's skill at solving problems efficiently means you saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized tools and field-proven processes which promote the maximum level of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's Technical Response Center to link to your company's computer system remotely without violating system security.
Progent's advanced technical support database application keeps detailed documentation describing all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of all help provided to each Progent client by every engineer. This database of trouble tickets and solutions is organized as a conveniently searchable support knowledge base that enables Progent's online support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and close associations with key vendors such as Cisco and Microsoft open up other vast support databases and permit quick access to vendors' internal product engineers with the result that Progent's online consulting experts are able to determine the best resolutions quickly.
Remote services available from Progent to customers in Rochester New York include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote service engineers offer computer troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable desktop consulting and support services to help your company to deploy, configure, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the top recognition for networking engineers, and certifies a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs can resolve the most stubborn problems associated with network infrastructure planning, deployment, management, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or locating software patches. CCIEs offer exceptional cost-effectiveness since their depth of expertise enables them to solve problems quickly. In typical cases, less seasoned engineers can wrestle for many hours or even days with the same problems that a CCIE can fix in minutes. Progent's Cisco CCIE consultants can interface to your computer system via state-of-the-art remote support technology to provide efficient, secure, and affordable analysis and repair.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling family of networking devices by providing services that include:
CISM and CISSP Premier Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security solutions to improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to clean up rapidly after a serious breach. Security support services available from Progent include: thorough information security and compliance audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm attacks; integrating firewalls; building safe techniques for remote and mobile communication; protecting your email system against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Progent offers expert online consulting support to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that utilize physical resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent process for recovering services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote consulting services to cover a broad spectrum of information technologies including system architecture, messaging systems, system and operational security, plus UNIX and Microsoft Windows integration. For server economization and simplified management in environments that combine Linux-based systems and Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's group-based methodology for solving technical problems enables fast escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can provide urgent remote assistance analyzing anomalies affecting UNIX/Linux systems based on leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to enable small and mid-size businesses to benefit from the same advanced technology used by many of the world's leading enterprises. The ProSight suite of outsourced network management services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and allows fast restoration of critical files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so that any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important areas of information technology allows clients to complete critical projects economically and on schedule. Progent's project-based online engineering services include:
How Your Rochester Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Call Center support alternatives for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk Call Center or enhancing your established organization, selecting or modifying Help Desk software products to meet the unique needs of your company, or providing temporary online staff to supplement your existing Help Desk Call Center team during high-demand scenarios like software migrations, major updates, or rolling out new applications.
Progent's Help Desk staff of experienced network professionals gives your customers in Rochester New York quick access to a dependable network service resource with years of background offering telephone-based support and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk the reputation as a key driver of business success, and Progent's aim is to solve instead of just document IT problems.
- Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts staff provides phone-based advanced engineering support and training in special business application areas that include ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, custom programming, and training services, go to Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Rochester New York online IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so that your computer support is proactive rather than reactive. By anticipating potential problems before they evolve into network outages, remote monitoring can head off disruptive and expensive service failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that support a combination of OS platforms.
To get in touch with Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Rochester New York, Progent's online computer support specialists can deliver expert and affordable IT support the instant your business requires it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online access technology to solve computer problems rapidly while eliminating the expense and lost productivity associated with on-site support visits.
Even if your Rochester business relies on a local independent consultant or employs an in-house IT staff that know how to handle typical computer issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the expertise to resolve sudden system crises or especially complex integration projects.
Details of Progent's Remote Network Support for Rochester New York
Progent's online help, Internet-based troubleshooting, system security consulting, and system administration services offer companies in Rochester New York the greatest leverage for your IT investment. Whether you require one-time phone help and remote network repair or full-time Help Desk services and network administration, Progent's experts can provide your business world class network support while allowing you to eliminate the cost and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Rochester New York and is also ideal for customers in more remote regions that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a wide selection of Microsoft support utilities, technical information, and continuing training.
- By the Minute Rates to Minimize Costs
Progent offers online help on a per-minute basis, so you are billed only for the services you receive. Progent requires no minimum charge for online service and asks for no periodic subscription fee for support services provided during normal working hours. This protects you from facing big invoices for quick fixes.
- Access to Cisco Network Design Professionals
Progent's certified experts for Cisco can provide access to authorized professionals who have experience in planning, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Consulting
Progent's core support services include technology integration, Microsoft Exchange expertise, corporate security planning, and Co-managed Help Desk services. Progent's Application Experts Team can provide world-class consulting support for specific business applications. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Programming
MS Project Expertise
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Software Development
MySQL Management Support and Software Design
Amazon Marketplace Web Service Software Integration
By providing a full service one-stop source for IT generalists and application experts, Progent is able to tailor timely, inexpensive, and thorough IT solutions that meet the special requirements of your company.
- State of the Art Remote Access Tools
Secure online access permits Progent's service professionals to see precisely what your users see. This makes it easier to find quick solutions to problems that might otherwise demand an expensive personal visit. Sophisticated online access software and expert technicians together enable Progent to repair most network issues rapidly and economically. Progent is an industry leader in offsite support and remote system tracking.
- Compatibility with Popular VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Service for Maximum System Uptime
For companies with vital applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-constrained offices whose clients require immediate recourse to a Help Desk service with effective telephone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical expertise, refined support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of real-world industry experience, at the forefront of IT support, performing a wide variety of technical tasks for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This ensures that you get not just world-class technical capability, but also a support engineer with field-tested approaches for applying computer knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises help per minute. As a result, you owe only for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for services delivered during normal working hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you won't be forced to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Businesses who work with trusted independent service providers or who employ internal IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, protected, and productive.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer round-the-clock remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible issues before they cause downtime, system monitoring can save your IT network from stressful and costly service losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.