Expanding your remote workforce can have a significant effect on network infrastructure, security, and company culture. Progent has two decades of experience assisting SMBs to plan, deploy, manage, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your Rochester company to pick the appropriate technologies and adhere to best practices in building and operating a safe virtual ecosystem for teleworkers that promotes collaboration and returns maximum value. Progent offers support services ranging from as-needed guidance for getting you past challenging technical bottlenecks to full project management to help you successfully complete mission-critical initiatives.

Progent can help Rochester, New York companies to succeed with any aspect of building a high-functioning work-at-home environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, security and compliance, data protection solutions, and centralized management.

Cybersecurity for Telecommuters
Remote workers often run their own computers and work in a physically unsecured space. This worsens their vulnerability to cyber attacks and demands judicious deployment of firewalls, remote endpoint monitoring, and the creation of policies in compliance with leading practices. Progent's veteran team of certified cybersecurity professionals can assist you to design, deploy and manage a modern security environment that safeguards sensitive information in IT networks that incorporate telecommuters.

  • Firewalls allow companies to create a network environment that can be securely utilized by local users as well as by telecommuters, mobile users, suppliers, customers, and the public. Next-generation firewall devices allow you to configure and control different access rights to different groups of users and to scale your IT network and modify your security as your business evolves and as network attacks grow more complex. Progent supports both current and legacy firewall appliances from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For more information about Progent's firewall configuration services, see firewall configuration and support services.
  • Remote Endpoint Monitoring makes it possible to watch over the various computers used by teleworkers and either block or spot and respond to the latest threats like ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is put on each protected endpoint, monitoring all activity and using advanced machine learning to identify new threats on arrival. When a cyberattack is spotted, ProSight Active Security Monitoring immediately isolates the infected device from the network to quarantine the malware. Since the ProSight ASM software agent is autonomous, endpoint devices remain secure even if they are not connected to the Internet. For more information about ProSight ASM, visit remote endpoint security monitoring for at-home workers.
  • Security Audits can evaluate the exposure of your information system to all types of external and local security attacks for an environment that incorporates teleworkers. Progent can run online, automated security inventory scanning for rapidly and affordably detecting a wide variety of security weaknesses that can be surfaced via the Internet. Progent's endpoint security assessment consulting services, which can be managed by data security experts with top credentials including CISA, CISSP, and GIAC, can assist you to audit your workflows and governance policies and assess your WAN architecture to enable you to design top-level security for your remote workers.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Rochester, New York organization, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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  • Email White Lists Engineers
    Email Bayesian Analysis Consultant Services

    Progent's ProSight Email Guard solution uses the technology of leading data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of ProSight Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter.

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    Progent is one of the most experienced IT support companies for designing email systems powered by Exchange 2000. Progent specializes in helping small businesses get the full benefits of Microsoft Exchange Server 2000 for common scenarios such as upgrading from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and outsourcing your Exchange 2000 Server support.

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    SQL Server 2005 delivers powerful, standardized tools to computer experts and information workers, lessening the complexity of creating, deploying, administering, and using company information and analytical applications in environments ranging from handheld devices to corporate data systems. The complexity and interconnectivity demands of Microsoft SQL Server 2005 require an IT consulting firm with hands-on experience and broad knowledge in planning and deploying data-driven, comprehensive business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft technology, ensures you success in designing, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.

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    Medium-size businesses can get all the advantages of System Center Operations Manager and have fast availability of Progentís Microsoft and Cisco Premier Certified IT consulting experts. Thanks to Progent's economically priced IT service packages, medium-size organizations can select a basic co-sourcing package built around Operations Manager with network monitoring, automated alerts, in-depth reporting, Help Desk support, and online service. For companies with mission-critical environments who need zero-downtime networking, Progent can provide a complete 24x7 outsourcing package. Progent offers expertise in Microsoft Operations Manager to offer medium-size company information systems enterprise-class reliability, protection and productivity.

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    Progent offers the temporary assistance of a seasoned Chief Information Officer to provide strategic direction to assist your company pick and support network solutions appropriate for your present needs and that can serve as a firm foundation for your growth. Progent's part-time or temporary Chief Information Officer consulting services provide financial leverage to companies who want to maximize the benefits from their network investment but who are unable or unwilling to take on another executive-level position to their head count. Because Progent is vendor-neutral, with a large staff of engineers certified to support all major OS platforms and connectivity technologies plus a broad selection and business applications, Progent is in a unique situation to provide unbiased recommendations along with expert technical help for building and maintaining IT systems that match the particular requirements of your business.

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    Progent's Microsoft-certified consultants can help organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from an older release of Windows. Remote and on-premises assessment and migration services for Microsoft Windows 10 available from Progent's consultants include ROI analysis, project coordination, application compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud integration, mobile device management, teleworker connectivity, data and identity security, streamlined deployment and management, infrastructure optimization, Wi-Fi support, disaster recovery planning, webinar training for network management staff and end users, and post-migration Call Center support services.

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    Progent provides support services for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and manage a WatchGuard Firewall product that aligns with your security needs and budget. Progent can assist you to maintain legacy WatchGuard firewalls or migrate efficiently to current WatchGuard firewalls.

  • Consulting Services Telecommuter Solutions At Home Workers Remote Technical Support
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    Work from Home IP Voice Online Consulting

    Progent can assist small and mid-size businesses to configure IP voice solutions to give their at-home employees the advantage of virtual access to the corporate phone network.

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    The Helpdesk service delivery structure adopted by Progent gives small and midsize organizations an efficient alternative to reliance on independent consultants by offering broad technical knowledge accessible to numerous engineering groups, optional 24x7 availability of urgent help, escalation capability to top-level engineers for handling even the most intractable problems, service consistency and dependability, quick follow-up enforced by seasoned support administrators, a selection of convenient techniques for requesting support tasks, plus excellent process transparency made possible by ticket tracking and available via a web-based portal.

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    Progent's certified professionals can assist you to evaluate the benefits of Windows Server 2012 R2 for your organization, develop pilot systems and migration plans, tune your network infrastructure for on-premises, multi-location, cloud-based, and partial-cloud environments, train your IT management team, create a corporate-wide security plan, automate network administration, help with creating applications, and build and test a DR/BC plan.

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  • Professional Database Applications
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    Progent's Microsoft-certified database application developers offer businesses of any size online support for leading database products including MS SQL Server, Oracle, MySQL, and Microsoft Access. Support services offered by Progent include software installation and integration, database design and programming, administration services, replication and synchronization strategies, storage management, performance optimization, migration, security and compliance, backup and recovery systems, troubleshooting, and webinar training.

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    Fortinet next-generation firewalls are leaders in offering best-in-class throughput for encrypted data inspection. Progent's Fortinet FortiGate firewall consultants can assist you to integrate your Fortinet security appliances to safeguard your IT resources at the network edge, within the data center core, at branch locations, and at the cloud edge.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Progentís high availability system experts offer non-stop computing support, disaster recovery planning, network load balancing, non-stop interoffice connectivity, non-stop Internet architecture design, high-availability data center support, and other fault-tolerant networking support to help your small business integrate a non-stop environment for strategic applications. Progent has the background to develop economical, high-availability networks by utilizing the evolving library of Microsoft Windows Cluster servers including Windows Cluster Server 2003, SQL Cluster Server, and Microsoft Exchange Cluster. Progentís Microsoft and Cisco authorized consultants can help you build a fault tolerant mutli-location network with a fully mirrored Internet connection and intelligent system load balancing.

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  • Microsoft NAV Role Centers Technology Consulting Services Microsoft Dynamics NAV ERP Development Group
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    Progent can provide the support of BlackBerry-premier experts who can assist small businesses to plan, manage, and troubleshoot BlackBerry technology economically and effectively, doing away with the need for an internal BlackBerry specialist and minimizing the expense and distraction of supporting a mobile workforce. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-expert consultants, Cisco CCIE engineers, and CISSP and GIAC-certified security engineers. This wide range of expertise, in conjunction with Progent's proven online service delivery model, offers small businesses an efficient solution for incorporating BlackBerry technology productively into their IT system.

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  • Online Help SQL 2008 Online Consulting MS SQL Server 2008
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  • ProSight Endpoint Protection Remote Technical Support ProSight Next Generation Endpoint Protection Troubleshooting
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    MS Office Communications Server delivers IM and presence in an extensible, enterprise-grade package featuring advanced protection, seamless integration with additional Microsoft software, an extendable, industry-standard development platform, and support for regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your enterprise can benefit from lower costs and improved business efficiencies, increased individual productivity, and better intellectual property security with this easy-to-manage, highly available IM platform. Effective deployments of Office Communications Server require extensive planning and consideration prior to installation. Progent's Microsoft-certified consultants can deliver the skill needed to deliver all the benefits of Microsoft Office Communications Server throughout your entire corporation.

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    For medium-size companies looking for network support, Progent offers a variety of options such as local service, on-line support, off-site Help Desk, round-the-clock support with remote system monitoring, temporary staff augmentation, business relocation support, software development, and professional consulting. For midsize businesses in California or other regions serviced by Progent's field engineers, Progent provides expert onsite support for fixing technical problems rapidly and economically.

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    CIO On-site Support

    Progent can supply small businesses with an information management professional who can function as a part-time Chief Information Officer. This part-time CIO can offer strategic direction to help you integrate sensible technology to improve business processes so they match better with your business goals. Your business can develop and implement a well thought out IT plan without absorbing the expense of a full-time senior IT executive.

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    SQL Server 2000 is a complete, Web-enabled database and data analysis solution that opens the door to the rapid creation of cutting-edge high-end applications that can provide your company a significant competitive edge. Microsoft SQL Server 2000 features core support for XML and the ability to query across the Internet and outside the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of work supporting Microsoft integration, assures you success in planning, installing and supporting Microsoft SQL Server solutions that are well integrated with other applications based on Microsoft's .NET environment.

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    Microsoft Windows Active Directory requires extensive practical experience to configure efficiently across an enterprise. Progentís Microsoft Certified engineers are experienced in designing, deploying, and maintaining sophisticated Microsoft Enterprise Active Directory installations. Progentís fields of proven competence with Windows Server Active Directory include replication issues, multi-domain partition configurations, correcting corrupted AD objects, dealing with residual legacy version configuration objects in online Active Directory systems, and fixing unsuccessful configurations of Active Directory and Active Directory-integrated applications.

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    Microsoft Dynamics GP 2010 software is a full-featured business management and analytics solution that integrates data and processes throughout your company, communicates easily with other applications, and brings together workers, clients and vendors unrestricted by time or location. Designed for small to mid-size businesses, Microsoft Dynamics GP 2010 and MS Dynamics GP Version 10.0 provide functionality for accounting, management reporting, project management, inventory and order control, eCommerce, HRM, customer relationship management, field force automation, manufacturing, retail, and online business services. Progent can show you how to set up and manage a reliable, secure computer and communications infrastructure to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains consultants to help your business benefit from the full potential of Dynamics GP 2010.

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    Progent has supported Microsoft Dynamics GP and Great Plains ERP software for almost 20 years and Progent has provided system integration, software development, education, and troubleshooting since the product's original release. Progent can provide in-depth support for upgrading out of date Dynamics GP/Great Plains ERP systems. Progent can help your business to design, validate, and implement a cost-effective upgrade from a an outdated release to the latest version of Microsoft Dynamics GP.

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    Progent's Jabber consultants can provide online or onsite expertise to help businesses of all sizes to plan, implement, maintain, upgrade or debug Cisco Jabber environments and Cisco Unified CM ecosystems. Progent offers in-depth expertise for all the technologies that make up building an end-to-end Jabber solution such as Cisco network appliances and management tools, Microsoft Office 365 applications, Windows and Mac desktops, Apple iOS and Google Android smartphones, SIP interfaces, Wi-Fi systems, cyber security, cloud computing, telepresence systems, PBX systems, disaster recovery preparedness, and other pieces of a cohesive collaboration solution.

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    Progent can assist your business to understand the wealth of subscription plans offered with Office 365 and integrate your network with Office 365 so you derive maximum business value. Progent offers expertise with multi-platform networks that incorporate Windows, macOS, and Linux software. Progent can also help you to create and maintain hybrid ecosystems that seamlessly integrate on-premises and cloud products and services.

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