Immediate Remote Help for Rochester New York UNIX, Linux, or Sun Solaris SystemsFor small companies located in Rochester New York, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security architecture and business continuity planning.

Progent's online technical support services offer exceptional value due to the fact that they are equipped with the practical experience and the sophisticated tools to solve the majority of information system issues rapidly. This reduces direct costs because solutions accumulate a smaller number of chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company saves even more in indirect costs by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused management.

Progent's billing model for remote help is structured to maximize the impact of your network support investment. Progent charges per minute for telephone-based assistance, so you are invoiced just for the services that you actually get. Unlike typical remote service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing save you from situations where speedy. minor solutions somehow end up as large invoices. Progent's penchant for solving problems quickly results in your business spending less money.

Progent's Online Support Tools
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven processes that ensure the maximum level of effectiveness for online consulting and repair for small and midsize company information systems. Progent offers safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity permits the consultants of Progent's remote service group to interface to your company's network without breaching corporate security.

Progent's advanced technical support database system keeps thorough histories describing all service that Progent's customers have received. Progent's staff service personnel have the benefit of the details of all help rendered to every customer by any Progent consultant. This archive of problems and resolutions is organized as a quickly accessible support knowledge base that enables Progent's online support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other massive technical support databases and permit priority access to manufacturers' in-house product engineers so Progent's online service specialists can find the most efficient solutions quickly.

Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote support in Rochester New York or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT help, visit Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's remote technical service professionals offer certified skills in a comprehensive array of disciplines. This breadth of IT skills permits Progent's consultants to address practically any crisis that may take place in a small or midsize company network. Credentials awarded to Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.

To provide assistance to businesses with mixed-platform networks, Progent also provides the skills of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.

Online technical support services Offered by Progent to clients in Rochester include:

  • UNIX, Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a broad range of computer technology including network architecture, email solutions, network and operational security, UNIX and Windows integration, virtual server products for server economization and simplified management, and migration from legacy applications to the latest Microsoft Windows or Linux environments. Progent's group-based approach to solving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX and Linux consultants can provide emergency phone-based help for diagnosing problems within UNIX/Linux networks powered by leading versions of UNIX such as:

    • macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX
    • BSD
    • SCO
    • Silicon Graphics IRIX
    Important Linux platforms for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Engineers for Rochester New YorkThe Cisco CCIE credential is the premier recognition for network infrastructure engineers, and indicates a consultant's network technology skills at the master level. CCIEs know how to deal with the most difficult challenges encountered in network design, integration, administration, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network management utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their deep expertise permits them to solve the most complex problems quickly. In common instances, less seasoned engineers can struggle for hours or days with identical problems that a Cisco CCIE can fix in a few minutes. Few service providers make Cisco CCIEs accessible to support small and mid-size companies. Progent can provide fast telephone contact with a CCIE so you can receive timely support for serious network issues that are impacting worker productivity but are beyond the experience of your regular IT maintenance providers. Progent's Cisco CCIE consultants can connect to your network by means of state-of-the-art on-line support technology to perform quick, safe, and economical analysis and remediation. Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.

  • Authorized Windows Expertise
    MS Windows Experts for Rochester New YorkProgent's Microsoft-premier online support engineers offer computer problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a wide range of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2019 integration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 management, SharePoint Server 2016 migration and hybrid integration consulting, SharePoint 2019 planning and integration, Microsoft Teams expertise, Microsoft Skype for Business migration support, Microsoft Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server planning, SBS Server support, and Windows Essentials cloud integration.

    Progent also can deliver a full range of remote desktop support and troubleshooting services including Windows 7 migration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Certified System Security Experts
    CISSP Premier System Security Consultants for Rochester New YorkProgent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of security services to strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist you to recuperate rapidly after a serious penetration. Security services available from Progent include: comprehensive network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious assaults; integrating firewalls; designing safe architectures for off-site and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting to help businesses of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small companies frequently request. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these important fields of computer technology allows customers to execute critical projects economically and on schedule. Progent's special online consulting services include:
  • Help Desk Support
    Progent's Help Desk support alternatives for small organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center services are ideal for smaller businesses who lack the money or time to build and maintain an internal Call Center but who need fast communication with an efficient Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate complex tasks to high-level consultants.

    Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center consulting expertise can support you in creating an effective new Help Desk or improving your established one, selecting or enhancing Help Desk software products to address the unique demands of your company, or adding temporary phone support staff to reinforce your in-house Call Center group to deal with high-demand events such as software transitions, mass updates, or installing brand new applications.

    Progent's Call Center team of veteran network consultants gives your workers in Rochester New York fast assistance from a dependable technical support resource with substantial experience delivering phone help and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center the reputation as a crucial driver of business productivity, and Progent's target is to resolve rather than just document technical issues.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team can supply online and in-depth consulting expertise and education in key application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft applications including CRM, Microsoft Office Project, Microsoft Word, and Office Excel. To read more information concerning Progent's consulting, custom development, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Mac consultants can support the artistic facets of Macintosh environments by delivering remote help support and education in imaging, sound, and motion video. Progent's support professionals offer assistance in a variety of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with specific jobs such as capturing or digitizing audio or video or building an audio/video production studio.

    Remote Network and Server Monitoring Support
    Progent can provide companies in Rochester New York online computer system monitoring services powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so that your IT support is proactive and automated. By spotting looming issues before they evolve into full-scale emergencies, system monitoring can avoid disruptive and costly information system breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems powered by a mix of platforms.

How Your Rochester New York Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
(585) 471-2777 Rochester Network Support Services

An index of content::

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    Progentís certified experts provide small and medium size companies enterprise-level consulting support for SMS Server and Configuration Manager, Microsoft's standard tools for update and deployment automation. System Center Configuration Manager is the new name for the change management platform formerly known as SMS Server. Configuration Manager provides a variety of new features to SMS Server such as full automation, integrated Vista Microsoft Windows Server 2008 awareness, quarantine support, and device driver management. Progentís Microsoft certified consulting professionals can help you use Systems Management Server or Configuration Manager 2007 effectively for automated operating system and application deployment, security patch administration, software metering, and software license compliance. Progent's engineers can also assist your company to migrate smoothly from Microsoft Systems Management Server to System Center Configuration Manager 2007.

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    Progent's Linux support services offer small and mid-size businesses and software developers help with administering and supporting Linux systems that run with Microsoft-powered technology. Progent offers your organization contact with Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This wide array of experience offers you an easy one-stop source to help you create and manage a secure and reliable cross-platform connectivity and communications environment that supports Linux and Microsoft coexistence by integrating Microsoft Windows with major Linux variations such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.

  • At Home Employees Data Protection Network Consultant Troubleshooting Offsite Employees Data Protection
  • BES Express Consultancy BlackBerry Enterprise Server Express Technical Support Services

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    Private Cloud Services Engineer

    Progentís private cloud hosting service enables small and midsize businesses to run mission-critical applications such as SQL and Exchange Server from a hardened Tier III data center on fully redundant hardware with offsite data backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup replication and restore. Smaller organizations can take advantage of Progentís private cloud hosting service to avoid major investments in the acquisition, upkeep, and management of computer equipment and data center facilities while achieving the highest levels of system availability and physical security.

  • BES Express Consulting BlackBerry BES Server Express Consultants

  • Specialists Exchange Server 2016 Upgrade
    Microsoft Certified Partner Exchange Server 2016 Migration Integration Services

    Progent can assist you in all facets of your upgrade to Exchange 2016 such as planning high availability (HA) system topology for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V design; determining storage capacity required for your virtual machines, databases and logs; configuring hardware load balancing (HLB) for fault-tolerant CAS services; planning, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; providing client integration with Office desktop or Office 365; and configuring Outlook on the web.

  • Biggest Microsoft Exchange Server 2016 Migration Planning IT Consultants Professionals Microsoft Exchange Server 2016 Upgrade
  • BlackBerry BES IT Consulting BlackBerry Smartphone IT Consultant

  • CIO Network Consultant
    Chief Information Officer Computer Consultant

    Progent can provide small companies with an IT management professional who can function as a part-time Chief Information Officer. This part-time CIO can provide long-term direction to help you deploy sensible IT products to improve business processes so they align more closely with your corporate goals. Your business can develop and implement a well conceived information technology plan without absorbing the expense of a full-time Chief Information Officer.

  • CCIE Expert Certified Unified CM and Exchange Support CUCM Technical Support
  • CISSP-ISSAP Cybersecurity Architecture Specialist CISSP-ISSAP Certified Auditor

  • Zero Downtime Data Center Specialist
    Top Ranked Microsoft Expert Non-stop Data Centers Network Consultant

    Progent's Data Center consultants can help you select fault-tolerant data centers that match the specific requirements of your company. Fault tolerant colocation sites are particularly appealing to small companies due to of their low cost and simplified logistics compared to taking a do-it-yourself strategy. Trying to build an on-site data center that offers even a basic level of fault tolerance is too costly for typical small businesses. Progent can help you reap all the benefits of non-stop data centers and fault tolerant colo sites by offering a complete range of consulting and maintenance services.

  • CRISC Certified Risk and Information Systems Control Consultants CRISC Certified Risk and Information Systems Control Manager Engineers
  • CRISC Risk Identification Specialist CRISC Certified Online Troubleshooting

  • Emergency SCVMM 2012 Backup and Recovery Computer Consulting
    Network Engineer SCVMM 2012 Live Migration

    Progent's Microsoft-certified consultants can help businesses of any size to follow leading practices to configure SCVMM 2012 hosts, fabric, storage systems, and library resources; plan, integrate, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can help you to move from an older release of System Center Virtual Machine Manager or from a third-party management system, and Progent can assist you to optimize and repair your existing SCVMM 2012 environment so you realize the highest possible business value.

  • CRM Network Consultants MSCRM Remote Technical Support
  • Catalyst Switch EVN Remote Troubleshooting Consulting Services Catalyst 2940 Switch
  • Check Point ZoneAlarm IT Services Check Point 900 Firewalls Firewall Network Install

  • Azure and Dynamics GP Programming Firms
    Cisco and Microsoft Certified Experts Microsoft Azure integration Services

    Progent can assist you with any phase of Microsoft Azure integration such as requirements analysis, prerequisites assessment, solution architecture, pilot testing, deployment, automated administration, performance optimization, license management, disaster recovery preparedness, security policy enforcement, and compliance assessment. Progent can help you to configure and troubleshoot firewalls and VPN connections so your users can safely connect to Azure-based resources, and Progent's Microsoft-certified consultants can assist you integrate key Microsoft platforms to run in the cloud including Windows Server, Exchange Server, SQL and Skype for Business. Progent can also assist you to set up a hybrid cloud environment that seamlessly combines on-premises datacenters with Azure resources.

  • Cisco Aironet Online Consulting Top Quality 802.11ac Migration Consulting
  • Cisco Amazon S3 disaster recovery Expert Development Amazon cloud AMI Coder
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  • Remote Consulting Gentoo Linux, Sun Solaris, UNIX Rochester
  • Cisco IT Outsourcing Rochester, NY Network Management Cisco Monroe County New York

  • Power Pivot Expert Development
    SSAS Programming Firms

    Progent can provide online and onsite expertise to help your organization with any facet of business intelligence reporting from troubleshooting or enhancing applications to designing and deploying a comprehensive business intelligence environment. Progent's BI experts can assist you to support your existing BI system, help you to upgrade databases and applications from an outdated reporting platform to a modern one, and provide as-needed online mentoring tailored to your specific needs. Progentís business reporting and analytics consultants offer expertise in all popular business analytics reporting platforms including Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot, Power Query and Power View, and Report Designer.

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  • Sun Solaris Upgrade
    Solaris-Windows Upgrade Consulting

    Progent can help you to design and implement an efficient migration from a Solaris-based information environment to a network based on Windows and suited for running Microsoft's popular office productivity software, business applications, and software development tools. Progent's Solaris, Windows and Cisco engineers and application specialists can show you how to guard your information and reduce business discontinuity by designing an effective migration plan that preserves your existing assets in Solaris software and technology. UNIX-to-Windows migration support services offered by Progent include analysis of existing environment, migration strategy and validation, MS Exchange migration expertise, data and application software transition, and server and mass storage transition and consolidation.

  • Computer Consulting Microsoft ISA Server Online Troubleshooting ISA 2004

  • Engineers VMware vRealize Automation vRA
    VMware Site Recovery Manager and NSX Integration Consulting Services

    VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent process for restoring services rapidly following an outage. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and patches and can produce reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and maintain a DR system based on VMware SRM.

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  • SQL Server 2016 Mobile Reports IT Services
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    Microsoft SQL Server 2016 offers major enhancements in speed, scale, data security, availability, mobile computing support, and built-in analytics and reporting. Innovations include PolyBase for processing structured and unstructured databases simultaneously for big data applications, Hadoop support, Always Encrypted mode, Mobile Reports, and seamless control over local and cloud-based resources. Progent's Microsoft-certified consulting team can provide online and on-premises expertise to help organizations of all sizes to configure, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other key Microsoft products including Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).

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    Small Business Consultancy Services Company

    Progent provide businesses of any size world-class IT online or onsite consulting services for networks based on Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified IT consulting experts also offer security consulting for businesses ranging from the small office to the worldwide enterprise.

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    Progentís wireless consultants can help small companies design, select, test, configure and support protected building-to-building wireless bridging products that integrate transparently into your IT network while offering a degree of protection that matches or excels wireline connections. Progent offers experience in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless vendors and can help you select and install the wireless connectivity solutions that match your company needs.

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    Microsoft Proxy Server Online Consulting

    Progentís Microsoft certified consultants provide small and medium sized businesses expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers include an advanced application-layer aware firewall that can protect your IT system from attack by external and internal threats. Forefront Threat Management Gateway and ISA Server provide deep inspection of Internet protocols such as HTTP, which allows these products to uncover many threats that can elude traditional firewalls. The integrated firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the mainstay of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you enhance your IT protection through expert planning and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified engineers can assist you to install Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or upgrade from ISA Server environments to Microsoft Forefront Threat Management Gateway.

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    Remote server management cards give network administrators full control of a server without the need for an on-site visit. Through remote management cards, all console screen information plus keyboard and mouse functionality are transferred to an off-site session to an IT professional who can be located anywhere in the world. Progent's Microsoft and Cisco certified consultants can assist you to design, implement, and support a high-availability company network that incorporates remote server management cards and Progent can utilize these remote server management cards to deliver low-cost remote technical assistance. Progent has experience with a number of remote management cards such as Aten remote management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon remote server management cards.

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    Progent's Cisco-Certified network management engineers can help you to run Cisco's management tools alongside a selection of powerful third-party applications to build a complete network management strategy in order to keep your network running smoothly, conserve expensive resources, protect your data, recover quickly from device breakdown or deliberate assaults, and allow you to expand or reassign network resources sensibly and affordably as your business grows.

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    Key characteristics of Microsoft Dynamics GP software include a modular design that allows you to buy just the components you require, a standardized architecture based on Microsoft technologies to safeguard your investment and offer a highly integrated environment, advanced reporting services that allow you to monitor all activities, revenues and spending and sales trends, integration with Microsoft Office to speed access to business data, the ability to integrate data from almost any database or workstation application into Microsoft Dynamics GP/Great Plains, plus an open architecture that makes it possible to develop specialized applications. Progent can help you configure and maintain a reliable, protected server and communications network to support Dynamics GP, and can provide experienced GP/Great Plains support professionals to help you convert the powerful features of Dynamics GP business accounting software into a productive business solution.

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    Lync Server 2013, rebranded Skype for Business, enables businesses of any size to create a centrally managed and secure communications environment that permits the modern Bring-Your-Own-Device computing style with instant messaging, real-time presence, web conferencing with application sharing, as well as IP and PSTN calling enabled for a broad assortment of stationary PCs and handheld devices. Progent's certified Lync 2013 consultants and system integrators can help you to assess the advantages of Lync 2013, create an on-premises, cloud-resident (via Microsoft Lync Online) or mixed model appropriate for your present and long-term plans, deploy Lync 2013 in a way that expedites your return on investment, and provide live online and on-premises training to your management team and end users. Progent offers expertise in key pieces of a Lync Server 2013 deployment including Windows Server, SQL Server Express and Exchange, and Progent can help your organization to combine Lync 2013 with key Office and Office 365 apps such as Outlook clients and PowerPoint.

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    Progent's UNIX platform support services offer small and mid-size companies and developers support for administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent offers your business access to UNIX consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide range of expertise offers you a convenient one-stop source to show you how to create and manage a secure and reliable cross-platform network and communications solution that supports UNIX and Microsoft interoperability by integrating MS Windows with major variants of UNIX such as Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    Progent can help companies of any size to migrate all or part of their network infrastructure to Microsoft Azure. This can simplify network management and reduce hardware investments. Azure includes a wealth of cloud services and Progent can help you to understand the advantages and restrictions of various cloud networking models supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises applications and resources and make sure that you avoid the common errors small organizations make when moving to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also help you to prepare firewalls and VPN connections and to manage Apple iOS devices and Google Android handhelds.

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    Progent provides consulting for security testing products such as LANguard from GFI for running a variety of programmed system auditing scans to uncover potential security gaps. Progent has broad experience with network auditing tools and can help you to make sense of audit reports and react effectively. Progent can help you build protection into your business processes, install scanning applications, plan and deploy a secure system environment, and suggest procedures to optimize the safety of your IT system. Progent's security engineers are available to help you set up a firewall, design safe remote access to email and business applications, and integrate VPN. Progent's qualified security engineers can also test the protection of web-based applications and can conduct comprehensive security evaluations of enterprise-wide security to validate your company's compliance with important industry security standards including FISMA, PCI, and ISO.

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    Progentís Microsoft certified consultants offer a variety of support services for Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft accounting package and business management tool built, like all Microsoft financial tools, on the expandable and familiar platform of Windows technology. Dynamics GP/Great Plains 2010, the most recent edition of Microsoft financial software in the Dynamics GP/Great Plains line, offers an affordable tool for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Dynamics GP is easy to deploy and integrate, and with its segmented design you can license only the capability you currently require, with the ability to add clients and enlarge capabilities when necessary. Progentís Microsoft Dynamics GP/Great Plains Software support experts can help you deploy, configure and administer Microsoft Dynamics GP 2010 and also earlier versions of Dynamics GP/Great Plains.

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    Progent's ProSight Virtual Hosting outsourcing provides complete hosting of a small or mid-size company's servers in an environment that gives the maximum level of availability and expandability and is in addition easy to migrate to any data center. ProSight Virtual Hosting and management options are based on proven virtualization technologies that allow small and midsize businesses with multi- platform environments to economize significantly on the costs of capital investments, infrastructure maintenance, and network management while achieving world-class fault tolerance and an unprecedented degree of vendor independence.

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    Progent can provide the assistance of a certified VMware VCDX consultant to help you plan, configure, administer and troubleshoot VMware vSphere and vCloud-based virtualization solution for local networks, cloud environments, or hybrid cloud systems. Progent can provide world-class knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery and business continuity. Progent has in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility.

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    Progent is a pioneer in cost-effectively delivering world-class IT help to small businesses. Progent's achievement in addressing the IT service needs of the historically underserviced small business market is the cumulative outcome of major technical and operational breakthroughs that have eliminated a great deal of the conventional costs out of administering network support, injected unmatched technical expertise into the support system, and significantly streamlined the repair cycle.

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