Urgent Online Consulting for Rochester New York UNIX, Linux, or Sun Solaris SystemsFor small businesses located in Rochester New York, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided online support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, plus the assistance of CISSP and CISM-accredited security engineers to handle advanced security architecture and disaster recovery planning.

Progent's remote technical support engineers represent exceptional value because they are equipped with the practical experience and the sophisticated technology to solve most information system issues rapidly. This lowers immediate expenses since solutions take up fewer chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your company saves additionally with indirect costs by minimizing or avoiding network outages and associated losses due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives.

Progent's pricing model for online support is designed to get the most out of your network support dollar. Progent charges per minute for phone consulting, so you are invoiced exclusively for the support that you actually get. Unlike many remote support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate scenarios where fast repairs somehow end up as substantial tabs. Progent's penchant for dealing with technical issues quickly translates into your business spending less money.

Progent's Remote Support Technologies
Over time, Progent has refined an array of optimized tools and proven methodologies which allow the highest degree of efficiency for online technical support and troubleshooting for small and midsize company IT systems. Progent offers safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology enables the consultants of Progent's Technical Response Center to communicate with your environment without violating corporate security.

Progent's sophisticated technical support database system keeps extensive documentation of all support that Progent's clients have received. Progent's staff consultants have access to the specifics of assistance delivered to every client by any consultant. This archive of trouble tickets and fixes is organized as an easily accessible support database that enables Progent's online support engineers to share their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's high-level certifications and close relationships with major vendors including Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority access to vendors' internal engineering staff with the result that Progent's online service specialists are able to come up with optimal resolutions in the least time.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Rochester New York or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, go to Immediate Urgent Support.

Remote Technical Services Available from Progent
Progent's remote technical service professionals offer certified skills in an extensive array of disciplines. This wide range of IT skills enables Progent's consultants to handle almost any crisis that may occur in a small or midsize business information system. Credentials held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, CCDA and CCDP.

To support customers with mixed-operating system networks, Progent also offers the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and CISSP-ISSAP engineers.

Remote services Offered by Progent to small businesses in Rochester include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a wide range of computer technology including system infrastructure, email systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and easy administration, and migration from older applications to current Microsoft Windows or Linux environments. Progent's team-oriented approach to solving technical problems enables fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX and Linux support engineers can offer urgent online help for troubleshooting problems within UNIX/Linux systems powered by leading derivatives of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux variants for which Progent can provide expertise include:
    • RedHat
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Engineers for Rochester New YorkThe Cisco CCIE credential is the highest recognition for network infrastructure engineers, and certifies a consultant's technical skills at the master level. Cisco qualified CCIEs know how to handle the most intractable issues encountered in network infrastructure design, installation, management, security, and troubleshooting. CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration tools and developing alternate approaches or identifying software patches. CCIEs provide exceptional value because their deep experience enables them to resolve the most difficult problems quickly. In common instances, less experienced service providers can struggle for hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Few service firms make CCIEs accessible to assist small and medium sized companies. Progent can provide fast phone access to a Cisco authorized CCIE so your company can receive urgent help for severe network problems that are impacting worker efficiency but are not within the experience of your regular IT support group or consultant. Progent's CCIE engineers can interface to your network using the latest on-line troubleshooting tools in order to perform fast, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling family of networking devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.

  • Certified MS Windows Support
    MS Windows Experts for Rochester New YorkProgent's Microsoft-certified online service engineers offer computer repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can assist your company with a broad variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange 2010 management, SharePoint 2016 migration and hybrid integration expertise, SharePoint Server 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, Small Business Server support, and Windows Essentials cloud integration.

    Progent also offers a broad range of online PC desktop services including Microsoft Windows 7 migration help, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Premier System Security Engineers
    CISSP Certified Network Security Engineers for Rochester New YorkProgent's accredited CISSP and ISSAP network security engineers can provide a variety of security services to improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or help your company to recuperate rapidly following a damaging penetration. Security support services offered by Progent include: comprehensive security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious attacks; installing firewalls; designing secure mechanisms for remote and mobile communication; protecting your email infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online support to help companies of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that utilize local IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small companies often need. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
  • Help Desk Expertise
    Progent's Help Desk service offerings for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk support services are intended for smaller organizations who don't have the money or time to assemble and manage an internal Help Desk but who need fast response from an effective Help Desk with professional telephone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the top PSA platform for managing service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk consulting services can support you in creating an efficient new Call Center or enhancing your current organization, evaluating or customizing Call Center software to address the special needs of your corporation, or adding temporary phone support personnel to reinforce your in-house Help Desk Call Center team during unusually busy scenarios such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of experienced information technology consultants provides your customers in Rochester New York quick access to a dependable technical support group with years of background providing phone help and online repair service for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center the reputation as a key enabler of business efficiency, and Progent's target is to solve instead of merely report technical issues.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff offers phone-based advanced engineering support and training in key application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and education for Microsoft applications including Microsoft CRM, Office Project, Word, and MS Excel. To learn more concerning Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Mac experts can nurture the artistic elements of Mac systems by delivering phone-based consulting support and training in graphics, audio, and video. Progent's consultants offer expertise in a variety of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific procedures such as scanning or digitizing audio or video or configuring an audio/video production facility.

    Online Network Monitoring Services
    Progent offers companies in Rochester New York remote computer system monitoring services based on Microsoft Operations Manager network monitoring, customized by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By anticipating potential issues before they evolve into crashes, automated monitoring can head off inconvenient and expensive service crises. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that incorporate multiple OS platforms.

How Your Rochester New York Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services




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    Cisco offers an extensive array of routers that includes appliances built to deliver the protection, performance, and availability required by customers ranging from small offices to worldwide enterprises. Cisco routers include support for redundancy, transparent failover, and redundant power for improved fault tolerance and system uptime. Progent can show you how to choose and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it easy to grow as you add new users, open new offices, install new services, open your network to clients and partners, and support a more mobile workforce. Progent can provide help with a variety of routers based on Cisco's IOS platform, including the Cisco 800 series of small office routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for the network core, as well as legacy 2500 and 2700 Routers.

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  • Les Kent has a 35-year history of successful technology integration, executive administration, sales, and operations. He has shown a knack for developing sophisticated IT solutions in his roles as as a network architect, programmer, project manager, deployment consultant, and problem solver for small businesses, new ventures, and major corporations.

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    Progent's Microsoft-certified consultants can assist businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older release of Windows. Remote and on-premises evaluation and migration services for Windows 10 provided by Progent's consultants include ROI analysis, project coordination, compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile management and synchronization, telecommuter access, security and compliance, streamlined deployment and management, network infrastructure optimization, wired/wireless convergence, business continuity planning, group and personal training for IT support personnel and end users, and ongoing consulting support.

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    Progent offers technical services for medium size businesses who have 100 to 250 network clients. The medium size company or work group has typically been an overlooked part of the market for IT support expertise. The overhead and support access models of large outside service organizations make them excessively costly for the typical small company or small medium business (SMB), which commonly relies on a minimal information technology budget with which to support an information network whose complexity and capability are frequently comparable to the networks of much larger enterprises. Progent's service delivery model, which takes full advantage of online support, virtual network technology and 24x7 network monitoring, significantly reduces the IT maintenance expenses of a small-medium business while providing the mid-size company with enterprise-level service from certified, IT consultants knowledgeable in a broad array of small business network solutions. If your medium size organization or small business is looking for the quality of IT help appropriate for a medium size office without budgeting enterprise costs, call Progent.

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    Small to mid-sized businesses can now enjoy all the benefits of Operations Manager 2007 and in addition have fast access to Progentís Microsoft and Cisco Premier IT consulting professionals. With Progent's economically priced IT service packages, small and midsize businesses can select a simple System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent supports Operations Manager 2007 to provide small business information systems world-class availability, protection, and productivity.

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    Progentís National Support Center provides nationwide remote support for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Premier service experts provide telephone support and online secure computer access to isolate and resolve technical problems rapidly and affordably. The scope of IT experience represented by Progent's team of nationwide support professionals allows Progent to escalate even the most difficult problems to competent experts as needed.

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    Progent's expert consultants can show you how to design and deploy a smooth in-place Exchange Server 2003 migration plan that avoids network downtime, reduces long-term service requirements, and makes your Microsoft Exchange Server 2003 easy to manage. For complex multiple server or multi-site upgrades, Progent offers the background to finish your project rapidly and affordably. Progent's Exchange Server 2003 support, troubleshooting, and consulting offerings include expertise with the configuration of outside vendor enhancements of Exchange 2003 Server that are in keeping with your business goals.

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    For advanced project management assistance, Progent can provide the services of veteran information technology experts with decades of experience in IT management, application development, and business process engineering for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These proven IT managers offer project management skills to help enterprise customers adhere to best practices to make sure strategic projects are successfully completed on time and within budget.

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  • Les Kent has a 35-year track record of successful network integration, executive management, sales, and operations. He has shown a knack for developing elegant IT solutions while working as a network architect, software developer, project manager, deployment consultant, and troubleshooter for small companies, start-ups, and major corporations.

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    Progent provides nationwide online phone support and consulting services for companies who run networks powered by versions of the Linux OS or whose IT systems include a mix of Linux platforms/Linux and Microsoft technology. Remote IT help provides maximum leverage for your information technology dollar by extending client productivity and limiting the hours billed for computer repair services. Advanced online support technology and experienced technicians and engineers allow Progent to solve the majority of network issues without squandering time and money by going to your site. In most of cases your network problems can be remediated by telephone or via a combination of telephone help and online connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISA premier security specialists to help you with the toughest system issues.

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    If your business does not need emergency online help but you think you will require technical services with your network in the near future, you can save time and money and ensure that the appropriate IT skill will be ready when you need it by getting in touch with a Progent sales specialist and registering as a customer. For details, phone 800-993-9400 or email information@progent.com.

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