Immediate Online Consulting for Rochester New York UNIX or Linux SystemsFor small companies located in Rochester New York, Progent offers technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and disaster recovery preparedness.

Progent's remote support engineers offer excellent leverage because they are equipped with the practical background and the sophisticated tools to resolve most information system problems quickly. This reduces direct expenses because solutions accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your organization saves even more with incidental expenses by reducing or eliminating network downtime and related losses resulting from business disruption, upset clients, idle workers, and distracted management.

Progent's billing policy for online help is structured to get the most out of your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced only for the services that you actually get. In contrast to many remote support organizations, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent situations where speedy. minor solutions somehow turn into big invoices. Progent's skill at handling problems efficiently results in your business conserving money.

Progent's Online Support Tools
Through years of experience, Progent has developed an array of optimized technologies and field-tested methodologies that permit the maximum level of efficiency for remote technical support and repair for small business computer networks. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access allows the staff of Progent's remote service group to interface to your company's computer system without compromising network security.

Progent's advanced customer support database system keeps extensive histories describing the support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of all help delivered to each client by every engineer. This database of issues and responses is organized as a conveniently retrievable internal database that enables Progent's remote support professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close associations with major industry leaders including Cisco and Microsoft permit access to additional vast support databases and allow quick response from manufacturers' internal support staff with the result that Progent's remote consulting experts can determine the best resolutions promptly.

Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone services in Rochester New York or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's online network support experts possess certified skills in an extensive set of products and technologies. This breadth of capability allows Progent's consultants to handle virtually any emergency likely to crop up in a small or midsize business information system. Certificates held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Professional.

To help clients with multi-operating system networks, Progent also provides the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.

Remote support services Offered by Progent to companies in Rochester include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a broad range of information technology including network infrastructure, messaging systems, network and operational security, UNIX and Windows coexistence, VMware technologies for server economization and easy administration, and migration from older applications to the latest MS Windows or Linux solutions. Progent's team-oriented approach to solving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts service expense.

    Progent's UNIX/Linux support engineers can provide urgent remote assistance for troubleshooting problems affecting UNIX/Linux systems powered by leading versions of UNIX such as:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX Operating System
    • HP-UX
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux platforms for which Progent can provide expert support include:
    • RedHat
    • SUSE
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Engineers for Rochester New YorkThe Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure engineers, and indicates a person's networking skills at the expert level. Cisco qualified CCIEs know how to handle even the most stubborn issues surrounding network infrastructure planning, integration, management, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management utilities and developing workarounds or locating program patches. Cisco CCIEs are an exceptional cost-effectiveness since their broad expertise permits them to fix even the most intractable problems quickly. In typical cases, less seasoned service providers can struggle for hours or even days with the same tasks that a CCIE can dispose of in a few minutes. Few service organizations make CCIEs accessible to support small and mid-size businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so you can receive urgent help for serious network infrastructure issues that are crippling business productivity but are outside the comfort zone of your local IT support resources. Progent's CCIE support experts can interface to your computer system by means of the latest on-line support tools in order to provide efficient, secure, and economical analysis and remediation. Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading family of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network products.

  • Certified Windows Expertise
    Windows Expertise for Rochester New YorkProgent's Microsoft-premier online service engineers offer computer system repair and IT support for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can assist your company with a wide variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint 2016 migration and hybrid deployment expertise, SharePoint 2019 design and configuration, Microsoft Teams migration expertise, Skype for Business migration consulting, Lync Server management and Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a wide range of remote PC desktop support such as Microsoft Windows 7 integration, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating workstation deployment.

  • CISM and CISSP Certified Network Security Specialists
    CISSP Certified Network Security Engineers for Rochester New YorkProgent's certified CISM and CISSP network security engineers offer a range of security solutions to strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help you to clean up quickly following a damaging penetration. Security solutions offered by Progent include: comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm attacks; setting up firewalls; building safe techniques for remote and mobile access; defending your email infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online consulting to help organizations of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that combine on-premises IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over two decades of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT projects that small companies frequently request. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables customers to execute critical projects economically and on time. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Expertise
    Progent's Call Center support programs for small organizations with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk support services are a convenient solution for smaller organizations who don't have the money or time to build and maintain an internal Help Desk but who need quick response from an effective Help Desk with professional telephone support plus the available expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Help Desk or enhancing your current organization, evaluating or customizing Help Desk software products to address the particular needs of your corporation, or providing occasional online personnel to supplement your in-house Help Desk Call Center group to handle demanding events like software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk staff of veteran information technology experts gives your computer users in Rochester New York quick contact with an effective network service group with substantial background offering telephone-based consulting and online troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant contributor to business productivity, and Progent's policy is to fix rather than just document network issues.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Team provides online advanced engineering support and education in special application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Word, and Excel. To learn additional information about Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac professionals can nurture the imaginative elements of Mac systems by providing phone-based help support and training in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special procedures such as scanning or digitizing audio or video or configuring an audio/video post production facility.

    Online Network Monitoring Support
    Progent offers businesses in Rochester New York online network monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so your IT support is proactive and automated. By anticipating possible issues before they evolve into network outages, automated monitoring can minimize inconvenient and expensive service failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems based on a variety of OS platforms.

How Your Rochester New York Business Can Contact Progent's Online Support Experts
To contact Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services




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    Progent provides national remote phone support and troubleshooting services for companies who operate Apple Mac environments or whose IT systems include a mix of macOS and Mac OS X with Microsoft Windows technology. Progent's experts offer Apple macOS and Mac OS X clients a range of services including desktop assistance, upgrading to the most recent edition of Mac OS X from other earlier versions of Apple macOS and OS X, plus help with Mac applications. Progent can also assist you with Apple iPhone and Apple iPad synchronization and troubleshooting, or migrating to iCloud. Remote technical support offers maximum return for your information technology budget by preserving user efficiency and limiting the hours billed for computer repair services. Sophisticated online access tools and experienced technicians and consultants combine to enable Progent to solve most network issues without squandering time and expense by going to your site. In the vast majority of cases your IT problems can be remediated by telephone or via a combination of telephone help and online network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISM and CISSP premier security professionals to assist with the most difficult system issues.

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    GIAC (Global Information Assurance Certification) was established in 1999 to validate the skill of IT security experts. GIAC accreditations are recognized by companies and institutions throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide help with all of the security services covered under GIAC certification such as evaluating infrastructure security mechanisms, incident handling, traffic analysis, web application security and security information and event management (SIEM) solutions.

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    Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification as a result of thorough testing and significant experience with information security design. ISSAP consultants possess comprehensive understanding of access management mechanisms and methodologies, telecommunications and network protection, cryptography, requirements analysis, business continuity planning (BCP) and DRP, and physical security. Progent's ISSAP-certified security specialists can assist your business with all aspects of secure network architecture.

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    Citrix has developed a powerful family of products that provide enterprise-level manageability, expandability, and responsiveness for server virtualization and for server-based distribution of Windows desktops and applications. For delivering virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For making and administering virtual servers, Citrix offers XenServer and Essentials. Progent's Citrix-certified consultants can help your company to evaluate the strategic advantages of Citrix virtualization products and show you how to design, test, deploy, troubleshoot, and support Citrix virtualization platforms.

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    Exchange Server 2013 includes major improvements to the capabilities of Microsoft Exchange 2010 and introduces powerful innovations as well as a revamped architecture. These enhancements favorably impact key facets of IT including manageability, availability, compliance, operational costs, collaboration, scalability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can help you evaluate the potential business benefits of migrating to Exchange Server 2013, design a cost-effective test and deployment strategy, and educate your IT team to manage your Microsoft Exchange Server 2013 environment. Progent also offers affordable online support and management for Exchange 2013.

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    Progent is organized provide in-depth online support for all technical areas associated with small company information networks and allows you to outsource an array of vital, on-demand services such as a temporary Chief Information Officer to offer senior-level IT design and budgeting skills, a Call Center for help desk services, 24x7 remote monitoring, spam and email-borne virus filtering as an outside-the-firewall service, project management help for critical initiatives like office relocations orOS upgrades, connectivity consultants for building and maintaining fast and reliable network infrastructure, security engineers to verify data safety and regulatory compliance, disaster recovery experts to design and document business continuity plans, and software programmers to write, customize, or repair mission-critical applications.

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    Microsoft Mac Office allows Mac users to receive the benefits of the industry's most familiar business programs. Progent's Apple-certified Mac experts can help you configure Mac Office on a multi-vendor environment combining Apple OS X and Windows computers so that Macintosh users can access the new features in Word, Excel, PowerPoint and Entourage in order to share information and network resources with co-workers who run Microsoft Windows. Progent's consultants have expertise with both Mac and Windows technology and can provide service for networks that combine Apple Macintosh with Windows systems with complete resource sharing, or networks which intentionally restrict collaboration between Apple Mac and Windows users.

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    Progent uses an enterprise-class support reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or small service firms who provide scant documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every staff member to each customer. The practice of documenting and organizing support records allows more efficient service and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

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    SQL Server 2016 offers significant enhancements in speed, scale, data security, uptime, mobile computing support, plus built-in BI. New features include PolyBase for processing relational and non-relational files simultaneously for data warehousing, Hadoop integration, Dynamic Data Masking, Mobile Report Publisher, and seamless management of local and cloud-resident operations and services. Progent's Microsoft-certified consultants can provide remote and onsite expertise to help organizations of any size to deploy, administer or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft products including Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

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    Progent's experts can provide Mac users a variety of services such as desktop support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows networks, Microsoft Entourage and email help, network protection services, and one-on-one training. Progent can assist clients to upgrade to macOS from OS X or other earlier versions of Mac OS X and Progent can provide help with Apple macOS and Mac OS X application software. Progent can also assist you with iPhone support and iPad management, or migrating to iCloud services. For business environments based solely on Apple macOS or OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the complexity of planning, integrating and maintaining a network infrastructure that is available, safe, fast and aligned with your organization's business goals.

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