For small and midsize companies located in Rochester or anywhere in the state of New York, Progent offers technical support for information systems based on UNIX or Linux or for environments that include a mix of UNIX and Microsoft platforms. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the services of CISA and CISM-certified security engineers to handle advanced security design and disaster recovery preparedness.
Progent's online technical support services offer excellent leverage due to the fact that they are equipped with the practical experience and the sophisticated tools to solve most network problems rapidly. This reduces immediate costs because service calls take up a smaller number of chargeable minutes. Online help also eliminates the cost of sending a consultant to your location. Your company benefits additionally in incidental expenses by minimizing or eliminating network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's billing policy for remote support is structured to get the most out of your network support investment. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the services that you actually get. Unlike typical online service organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple model for billing avoid scenarios where speedy. minor solutions somehow turn into substantial tabs. Progent's penchant for dealing with technical issues efficiently translates into your business spending less money.
Progent's Remote Support Technologies
Through years of experience, Progent has refined an array of optimized technologies and field-proven methodologies which ensure the maximum level of efficiency for remote help and repair for small business IT systems. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to communicate with your environment remotely without compromising corporate security.
Progent's sophisticated technical support database application includes thorough records describing all support that Progent's clients have been provided. Progent's authorized consultants have access to the details of assistance rendered to each customer by any Progent engineer. This database of problems and solutions is organized as a quickly exploitable proprietary database that allows Progent's online technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and close associations with important industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and permit fast response from manufacturers' internal product engineers so Progent's online service experts can determine the best resolutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Rochester or anywhere in New York or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, visit Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's phone-based consulting engineers have advanced credentials in an extensive array of technologies. This broad range of technical skills allows Progent's consultants to resolve almost any emergency that may occur in a small company network. Certifications held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to customers with multi-operating system networks, Progent also provides the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support available from Progent to clients in Rochester and throughout the state of New York include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide array of computer technology including network architecture, messaging solutions, system and process security, UNIX and Windows integration, VMware products for server hardware consolidation and simplified management, and migration from older applications to the latest Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical issues enables quick escalation, when required, to engineers with appropriate expertise to handle complex situations. This accelerates repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent remote help for analyzing problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and certifies an individual's networking knowledge at the expert level. Cisco CCIEs know how to deal with the most complex challenges associated with network infrastructure planning, integration, management, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS Software network management utilities and developing alternate approaches or locating program patches. CCIEs offer excellent cost-effectiveness since their broad experience permits them to fix the most complex problems quickly. In typical instances, less seasoned service providers can struggle for many hours or even days with identical tasks that a CCIE can resolve in minutes.
Few service providers make Cisco CCIEs accessible to support small and mid-size companies. Progent offers quick phone access to a Cisco authorized CCIE so you can receive immediate support for severe network issues that are crippling business productivity but are not within the comfort zone of your ordinary computer service resources. Progent's Cisco CCIE consultants can communicate with your environment via sophisticated on-line support tools in order to perform efficient, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for all of Cisco's market leading family of networking devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) products.
Certified Microsoft Windows Support
Progent's Microsoft-premier remote service experts can deliver network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help you with a wide range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server design,
Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of online desktop support such as Microsoft Windows 7 integration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Specialists
Progent's qualified CISM and CISSP network security consultants can provide a range of security services that can bolster the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or help your company to recover rapidly after a damaging breach. Security solutions available from Progent include: thorough security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious attacks; integrating firewalls; establishing safe techniques for off-site and mobile access; securing your email infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help companies of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of world-class remote consulting experts for contract projects that small businesses frequently need. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special areas of information technology enables customers to complete critical initiatives economically and on time. Progent's project-based online consulting services include:
How Your Rochester Company Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk Call Center support alternatives for small companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are designed for smaller businesses who don't have the money or time to support an internal Call Center but who want quick access to a dependable Call Center with professional telephone assistance as well as the available expertise to escalate complex tasks to advanced consultants.
Progentís Virtual Call Center is designed for larger companies and serves as a transparent supplement to your established Helpdesk resources. Progent's Virtual Call Center can act as an escalation resource for complex technical problems, or be available in hectic situations when your ordinary support engineers are too busy.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Call Center or improving your current organization, identifying or enhancing Help Desk Call Center software to handle the particular needs of your corporation, or providing occasional phone support staff to reinforce your existing Help Desk team to deal with demanding situations like software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned network experts offers your computer users in Rochester or anywhere in the state of New York quick assistance from a dependable technical support resource with extensive experience providing telephone-based support and remote diagnostics for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center recognition as a major enabler of business success, and Progent's goal is to resolve instead of merely record technical issues.
Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts Team offers online professional consulting expertise and education in special application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. To read more information about Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac experts can support the creative elements of Apple Mac computing by delivering remote consulting services and training in imaging, sound, and motion video. Progent's support professionals can provide assistance in a range of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common projects such as capturing or digitizing audio/video or setting up an audio/video production studio.
Online Network Monitoring Services
Progent can provide companies in Rochester, or anywhere in the state of New York, remote computer system monitoring support based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so your IT support is proactive rather than reactive. By uncovering emerging problems before they expand into crashes, proactive monitoring can minimize stressful and expensive information system crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems that incorporate a mix of OS platforms.
To get in touch with Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent.