Immediate Remote Technical Support for Rochester New York UNIX, Linux, or Solaris SystemsFor small and midsize companies in Rochester New York, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Windows technology. Progent has provided online support to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging infrastructure problems, plus the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and disaster recovery planning.

Progent's remote support engineers offer exceptional leverage because they have the real-world background and the sophisticated technology to solve most information system problems quickly. This reduces direct expenses since solutions require a smaller number of billable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company saves additionally with indirect costs by reducing or avoiding network downtime and related costs due to business disruption, upset clients, unproductive employees, and distracted management.

Progent's pricing policy for online support is designed to maximize the impact of your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. In contrast to typical online service companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing save you from situations where speedy. minor fixes manage to end up as major tabs. Progent's skill at handling technical issues quickly translates into your company conserving money.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined a set of customized technologies and proven methodologies that allow the maximum degree of effectiveness for online help and troubleshooting for small and midsize company computer systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to access your company's system remotely without violating corporate security.

Progent's powerful customer support reporting system maintains extensive documentation describing the service that Progent's customers have been provided. Progent's team consultants have access to the specifics of services delivered to every customer by any engineer. This history of trouble tickets and fixes is structured as a readily searchable support database that permits Progent's remote support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft make available additional vast technical support databases and allow fast response from manufacturers' in-house product engineers with the result that Progent's online consulting experts can find optimal solutions quickly.

Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote support in Rochester New York or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.

Remote Network Support Services Offered Progent
Progent's remote technical service engineers have credentials in a comprehensive array of disciplines. This broad range of capability allows Progent's engineers to resolve almost any crisis that may crop up in a small business network. Credentials awarded to Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To support customers with multi-platform environments, Progent also offers the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Remote support services available from Progent to small businesses in Rochester include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad range of computer technology including network infrastructure, messaging systems, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware consolidation and simplified management, and transitioning from legacy systems to current Windows or Linux-based solutions. Progent's team-based methodology for solving network issues promotes quick escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.

    Progent's UNIX and Linux consultants can provide urgent phone-based assistance for analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:

    • macOS and OS X
    • Solaris
    • IBM AIX Operating System
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX
    Major Linux platforms for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE Linux
    • Debian-GNU
    • Slackware Linux

  • Talk to a Cisco CCIE for High-level Network Problem Solving
    Cisco Engineers for Rochester New YorkThe Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking engineers, and validates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs know how to handle even the most intractable issues occurring in network infrastructure planning, installation, administration, security, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco CCIEs offer excellent value since their deep expertise enables them to fix the most complex problems quickly. In typical cases, less experienced engineers can struggle for hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Few service organizations make CCIEs accessible to support small and mid-size companies. Progent offers quick phone access to a Cisco CCIE so you can receive timely support for severe network infrastructure issues that are hurting business efficiency but are not within the comfort zone of your local IT service providers. Progent's CCIE support experts can communicate with your network via the latest on-line troubleshooting technology in order to perform quick, secure, and economical diagnosis and remediation. Progent's Cisco CCIEs offer assistance with the complete line of Cisco's popular selection of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network products.

  • Certified Microsoft Windows Support
    Microsoft Windows Support for Rochester New YorkProgent's Microsoft-certified remote support professionals offer network problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can help you with a wide range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid integration consulting services, SharePoint 2019 design and configuration, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online training, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent also offers a full array of remote desktop services such as Windows 7 integration, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Premier Network Security Consultants
    CISSP Certified Network Security Professionals for Rochester New YorkProgent's certified CISSP and ISSAP network security engineers can provide a variety of security solutions to enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist you to recover rapidly after a serious breach. Security support services available from Progent cover thorough network security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; fast recuperation from virus and worm attacks; integrating firewalls; establishing safe architectures for remote and mobile communication; securing your email infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online consulting services to help organizations of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that utilize physical resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract projects that small businesses often request. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of computer technology allows clients to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk support programs for small organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Call Center support services are ideal for smaller businesses who don't have the resources to build and maintain an internal Call Center but who want quick communication with a reliable Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the leading PSA platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or revamping your current one, evaluating or modifying Call Center application software to handle the particular requirements of your corporation, or providing occasional online personnel to supplement your existing Help Desk group to deal with high-demand situations such as software transitions, major updates, or installing new business software.

    Progent's Call Center team of seasoned information technology experts provides your workers in Rochester New York rapid assistance from a reliable technical support group with years of background providing phone consulting and online repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center the reputation as a significant driver of company efficiency, and Progent's goal is to solve and not merely annotate network issues.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting staff can supply remote advanced consulting expertise and training in special application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Word, and MS Office Excel. To read more information concerning Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Mac professionals can promote the artistic aspect of Macintosh systems by offering remote help support and training in graphics, sound, and video. Progent's support professionals offer expertise in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common procedures such as capturing or digitizing audio or video or putting together an audio/video post production lab.

    Online Network Monitoring Support
    Progent can provide companies in Rochester New York remote computer system monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so that your network maintenance is proactive rather than reactive. By spotting possible problems before they evolve into network outages, proactive monitoring can head off stressful and costly service failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks powered by multiple platforms.

How Your Rochester New York Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
(585) 471-2777 Rochester Network Support Services

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    Fault-tolerant system Network Consultant

    Progentís Disaster Recovery/Business Continuity (DR/BC) consultants have in-depth experience helping small businesses to minimize system downtime by offering cost-effective online consulting for disaster recovery/business continuity planning, high-availability IT design, backup/restore solutions, and non-disruptive maintenance. Progentís business continuity experts can help you to develop and validate a sensible business continuity strategy that aligns with your business goals and IT budget. Progentís disaster recovery specialists can help you to design, implement, and manage fault-tolerant technologies such as redundant Internet connectivity, virtualized servers, fail-over clustering, load balancing, continual off-site backup, and multi-location data centers.

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    The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability either to defend against ransomware or recover quickly after a ransomware attack. Progent will work with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup environment that minimizes your vulnerability to ransomware and meets your company's requirements.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance boost over Cisco's popular ASA 5500-X firewalls and include centralized control of advanced security capabilities such as application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist you to design and carry out a smooth upgrade to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's cloud-based services to create and centrally control network ecosystems that include branch offices, data centers, private clouds and public clouds.

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    The QTS (formerly Herakles) Colocation Center facility is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your company is currently utilizing the QTS data center as a colocation facility or if your company is considering moving your primary or offsite backup system to Herakles/QTS, Progent offers a range of budget-friendly consulting services including data center relocation, system deployment and upgrades, network optimization, comprehensive project management, virtual server configuration, offsite network monitoring, automated system management, application programming, business continuity planning and testing, data security evaluation, and the use of Progent's Test Lab.

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    24-7 NetApp MetroCluster Synchronous Replication Specialists

    Progent offers enterprise customers the services of a NetApp-certified consultant for remote or on-premises expertise for NetApp's entire line of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror, SnapVault and OSSV continuous D2D backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN solutions supported by Progent include system architecture, cloud deployment, virtualization, migrations, non-disruptive patching, storage management, security and compliance, high availability, and remediation. Progent offers Tier 3 support to assist you to take care of issues with NetApp SAN storage deployments quickly and affordably following leading practices.

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    Progent's expert support team can help you define and deploy an efficient in-place Microsoft Exchange 2003 upgrade plan that minimizes productivity downtime, simplifies long-term service demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complicated multi-server or multi-location migrations, Progent has the experience to finish your move rapidly and economically. Progent's Microsoft Exchange 2003 help, troubleshooting, and consulting offerings include assistance with the configuration of outside vendor enhancements of Exchange Server 2003 that are best aligned to your business needs.

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    Progent's UNIX family support experts provide small businesses and developers help with managing and supporting UNIX, Linux or Solaris environments that operate with Microsoft-powered technology. Progent offers your business contact with UNIX consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISSP credentials. This broad range of experience provides you with an easy single source to show you how to build and manage a secure and reliable cross-platform connectivity and communications environment that allows UNIX and Microsoft coexistence by combining MS Windows with major versions of UNIX such as Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux platforms including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware.

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    Progent's Support for IT Service Organizations lets you use Progent's consulting engineers under your own service brand as a transparent arm of your network services staff.

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    Progentís high availability system experts offer non-stop computing consulting, disaster recovery services, network load balancing, 24x7 interoffice connectivity, 24x7 Internet connection design, fault-tolerant data center support, and other 24x7 operations consulting to help your company integrate a 24x7 network for mission-critical applications. Progent has the experience to design economical, 24x7 networks by deploying the expanding suite of Microsoft Windows Cluster servers including Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Microsoft Exchange Cluster. Progentís Microsoft and Cisco certified engineers can help you build a high-availability mutli-location network with a fully redundant Internet connection and intelligent network load balancing.

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    Progent's certified Windows 2000 consulting staff can help you optimize the functionality of your current Windows 2K Servers and can simplify system administration, offer tech support and repair, and enhance security. Progent can also help you design, rationalize, and execute a strategy to upgrade from Windows Server 2000 to Microsoft Windows 2003 Server. Progent is expert in designing test installations to reduce the obstacles involved with moving to Windows Server 2003 by identifying possible hardware and software compatibility problems.

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    Progentís Microsoft-expert engineers can assist you to enhance your workstations from 32 to 64 bits. Progent can assist your company to calculate the risks and benefits of migrating to 64-bit desktop processing, design an efficient upgrade strategy that reduces business disruptions, and deliver inexpensive, professional remote help to assist your company to install 64-bit PC desktop software and application programs on your current hardware.

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    With virtual server technology, companies can operate many virtual machines on a single actual server. Virtualization technology allows businesses to gain all the benefits of server segmentation, while avoiding the expense that goes with purchasing additional server hardware. Virtualization is the critical technology behind private clouds, which offer important advantages such as reducing the costs of capital equipment, facilities, and management while enhancing information protection, network reliability, and disaster recovery. Other useful server management technologies include server monitoring software, Windows Server Update Services, and remote server management hardware. Progent's professional server management consultants can help you with all areas of server consolidation and administration to enable your company to contain costs and save time.

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    Progent can provide the services of a CRISC-certified risk management consultant to assist your company to plan and implement an enterprise risk management (ERM) solution following best practices promoted by CRISC and crafted to match your organization's risk appetite, business goals, and IT budget.

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    Progent's Check Point firewall experts can help you design, integrate, and manage firewall environments built around Check Point Software Next Generation firewall appliances and Check Point's subscription-based SandBlast security services. Progent's consultants can also assist you maintain legacy Check Point firewalls or upgrade efficiently to Check Point's modern security gateways.

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    Progentís Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size company deploy and support Ciscoís security and Virtual Private Network products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to manage and offer the flexibility to expand with your growing business requirements. Progentís Cisco-Premier network experts are familiar with Ciscoís comprehensive family of hardware and software aimed at preventing data pilfering, virus and worm assaults, Denial of Service attacks, and other threats to your network. Progent can show you how to deploy Cisco technology to achieve safe access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central client access control foundation for user authentication, authorization, and tracking from a graphical Web interface.

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  • Les Kent has a 35-year track record of successful technology integration, executive administration, marketing, and operations. He has demonstrated a knack for creating sophisticated IT solutions in his roles as as a system designer, software developer, project manager, implementation consultant, and problem solver for small businesses, new ventures, and major enterprises.

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