For small and midsize companies in Rochester New York, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Windows technology. Progent has provided online support to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging infrastructure problems, plus the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and disaster recovery planning.
Progent's remote support engineers offer exceptional leverage because they have the real-world background and the sophisticated technology to solve most information system problems quickly. This reduces direct expenses since solutions require a smaller number of billable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company saves additionally with indirect costs by reducing or avoiding network downtime and related costs due to business disruption, upset clients, unproductive employees, and distracted management.
Progent's pricing policy for online support is designed to maximize the impact of your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. In contrast to typical online service companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing save you from situations where speedy. minor fixes manage to end up as major tabs. Progent's skill at handling technical issues quickly translates into your company conserving money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined a set of customized technologies and proven methodologies that allow the maximum degree of effectiveness for online help and troubleshooting for small and midsize company computer systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to access your company's system remotely without violating corporate security.
Progent's powerful customer support reporting system maintains extensive documentation describing the service that Progent's customers have been provided. Progent's team consultants have access to the specifics of services delivered to every customer by any engineer. This history of trouble tickets and fixes is structured as a readily searchable support database that permits Progent's remote support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft make available additional vast technical support databases and allow fast response from manufacturers' in-house product engineers with the result that Progent's online consulting experts can find optimal solutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote support in Rochester New York or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.
Remote Network Support Services Offered Progent
Progent's remote technical service engineers have credentials in a comprehensive array of disciplines. This broad range of capability allows Progent's engineers to resolve almost any crisis that may crop up in a small business network. Credentials awarded to Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support customers with multi-platform environments, Progent also offers the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote support services available from Progent to small businesses in Rochester include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad range of computer technology including network infrastructure, messaging systems, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware consolidation and simplified management, and transitioning from legacy systems to current Windows or Linux-based solutions. Progent's team-based methodology for solving network issues promotes quick escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance for analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking engineers, and validates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs know how to handle even the most intractable issues occurring in network infrastructure planning, installation, administration, security, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco CCIEs offer excellent value since their deep expertise enables them to fix the most complex problems quickly. In typical cases, less experienced engineers can struggle for hours or even days with the same problems that a Cisco CCIE can resolve in minutes.
Few service organizations make CCIEs accessible to support small and mid-size companies. Progent offers quick phone access to a Cisco CCIE so you can receive timely support for severe network infrastructure issues that are hurting business efficiency but are not within the comfort zone of your local IT service providers. Progent's CCIE support experts can communicate with your network via the latest on-line troubleshooting technology in order to perform quick, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's popular selection of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network products.
Certified Microsoft Windows Support
Progent's Microsoft-certified remote support professionals offer network problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can help you with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and configuration, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a full array of remote desktop services such as Windows 7 integration, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISSP and ISSAP network security engineers can provide a variety of security solutions to enhance the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist you to recover rapidly after a serious breach. Security support services available from Progent cover thorough network security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; fast recuperation from virus and worm attacks; integrating firewalls; establishing safe architectures for remote and mobile communication; securing your email infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting services to help organizations of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that utilize physical resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the services of seasoned online consulting experts for contract projects that small businesses often request. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of computer technology allows clients to complete critical projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Rochester New York Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Help Desk support programs for small organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Call Center support services are ideal for smaller businesses who don't have the resources to build and maintain an internal Call Center but who want quick communication with a reliable Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the leading PSA platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or revamping your current one, evaluating or modifying Call Center application software to handle the particular requirements of your corporation, or providing occasional online personnel to supplement your existing Help Desk group to deal with high-demand situations such as software transitions, major updates, or installing new business software.
Progent's Call Center team of seasoned information technology experts provides your workers in Rochester New York rapid assistance from a reliable technical support group with years of background providing phone consulting and online repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center the reputation as a significant driver of company efficiency, and Progent's goal is to solve and not merely annotate network issues.
Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting staff can supply remote advanced consulting expertise and training in special application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Word, and MS Office Excel. To read more information concerning Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac professionals can promote the artistic aspect of Macintosh systems by offering remote help support and training in graphics, sound, and video. Progent's support professionals offer expertise in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common procedures such as capturing or digitizing audio or video or putting together an audio/video post production lab.
Online Network Monitoring Support
Progent can provide companies in Rochester New York remote computer system monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so that your network maintenance is proactive rather than reactive. By spotting possible problems before they evolve into network outages, proactive monitoring can head off stressful and costly service failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks powered by multiple platforms.
To contact Progent about urgent online support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York