For small and midsize businesses in Rochester or anywhere in the state of New York, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging connectivity issues, plus the assistance of CISA and CISM-certified security engineers to handle high-level security design and disaster recovery planning.
Progent's online support services represent excellent leverage due to the fact that they have the practical experience and the advanced tools to resolve the majority of information system problems quickly. Efficient support lowers direct expenses because solutions take up fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company benefits additionally with indirect expenses by reducing or eliminating network outages and related losses resulting from business disruption, upset customers and vendors, idle employees, and distracted executives.
Progent's billing model for online support is structured to maximize the impact of your network support dollar. Progent bills per minute for phone assistance, so you owe just for the services that you receive. Unlike typical remote support companies, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid situations where speedy. minor fixes manage to end up as substantial invoices. Progent's penchant for solving technical issues quickly results in your business conserving cash.
Progent's Online Technical Support Technologies
Over time, Progent has fine tuned an array of customized tools and field-proven methodologies which promote the highest level of efficiency for online help and repair for small and midsize company computer systems. Progent offers protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN access enables the staff of Progent's remote service group to connect to your computer system without violating corporate security.
Progent's sophisticated service database application includes detailed documentation of all service that Progent's clients have received. Progent's team consultants have access to the history of assistance provided to each Progent client by every Progent engineer. This history of trouble tickets and solutions is organized as a readily searchable proprietary database that permits Progent's online support engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft make available other vast technical databases and allow quick access to vendors' in-house support staff with the result that Progent's online service experts are able to arrive at the most efficient resolutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Rochester or anywhere in New York or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Urgent Support.
Phone-based Technical Services Offered Progent
Progent's remote consulting professionals possess credentials in a comprehensive set of disciplines. This broad range of IT skills enables Progent's consultants to handle virtually any problem that may take place in a small or midsize business network. Credentials held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Associate.
To help clients with mixed-operating system environments, Progent also offers the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Remote support available from Progent to customers in Rochester and anywhere in the state of New York include:
Special Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a wide array of computer technology including system infrastructure, email systems, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and simplified management, and migration from legacy systems to current MS Windows or Linux environments. Progent's team-based methodology for solving network issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide emergency remote assistance for analyzing problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network consultants, and certifies a consultant's network technology skills at the master level. Cisco qualified CCIEs know how to deal with even the most complex challenges associated with network design, integration, administration, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs represent an exceptional value because their broad experience enables them to resolve even the most complex problems rapidly. In typical cases, less experienced service providers can wrestle for hours or even days with the same problems that a CCIE can fix in minutes.
Few service firms make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone access to a Cisco CCIE so your company can receive immediate help for severe network problems that are impacting worker efficiency but are not within the scope of your local network service group or consultant. Progent's CCIE consultants can tie into your computer system via the latest remote troubleshooting tools in order to perform quick, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading selection of networking products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN products.
Certified MS Windows Experts
Progent's Microsoft-certified remote service experts offer computer repair and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can help your company with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and integration,
Skype for Business planning and deployment consulting, Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of remote PC desktop support such as Windows 7 integration, moving to 64-bit desktop applications, configuring Office 2010, and automating desktop configuration.
CISM and CISSP Premier System Security Experts
Progent's accredited CISSP and ISSAP security engineers can provide a variety of system protection solutions that can bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist you to recover rapidly following a serious penetration. Security consulting services available from Progent include: comprehensive network security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recovery from malicious attacks; configuring firewalls; designing secure techniques for remote and mobile connectivity; defending your email infrastructure against spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help companies of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that combine on-premises IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of seasoned online consulting experts for contract IT projects that small businesses often request. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Rochester Company Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Help Desk Call Center support alternatives for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Call Center services are ideal for smaller organizations who don't have the resources to build and maintain an in-house Help Desk Call Center but who want fast access to a reliable Help Desk Call Center with proficient telephone assistance as well as the available expertise to escalate the most challenging problems to advanced consultants.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Call Center or revamping your current one, identifying or enhancing Help Desk Call Center software products to meet the special needs of your company, or providing temporary online staff to work with your existing Help Desk Call Center group to handle high-demand scenarios like software transitions, mass updates, or installing brand new applications.
Progent's Help Desk staff of veteran network experts gives your customers in Rochester or anywhere in the state of New York rapid contact with an efficient support resource with substantial background offering phone help and remote diagnostics for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center recognition as a crucial contributor to business success, and Progent's aim is to solve instead of merely record IT issues.
Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts staff offers remote and in-depth consulting support and training in specific application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, MS Office Word, and Microsoft Excel. For additional information about Progent's expertise, programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac experts can promote the imaginative elements of Mac computing by providing remote help support and education in graphics, audio, and video. Progent's support professionals offer expertise in a range of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common procedures such as scanning or digitizing audio/video or setting up an audio/video production lab.
Remote Network and Server Monitoring Services
Progent can provide companies in Rochester, or anywhere in the state of New York, remote network monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so your IT support is proactive and automated. By exposing emerging issues before they evolve into full-scale emergencies, system monitoring can head off stressful and expensive service failures. Progent can also utilize network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or environments that incorporate multiple platforms.
To contact Progent about emergency online help with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent.