For small companies located in Rochester or anywhere in the state of New York, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISSP and CISM-accredited security consultants to handle high-level security design and business continuity preparedness.
Progent's online support engineers offer excellent value because they are equipped with the practical experience and the advanced technology to resolve most network issues rapidly. This reduces direct expenses because solutions take up fewer billable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your company saves even more with incidental costs by reducing or avoiding network outages and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for online support is structured to get the most out of your IT service dollar. Progent charges by the minute for telephone-based assistance, so you owe just for the support that you actually get. Unlike many online service organizations, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid situations where fast fixes somehow turn into major tabs. Progent's penchant for dealing with problems efficiently results in your business saving money.
Progent's Remote Support Tools
Over time, Progent has fine tuned a set of optimized tools and field-tested processes which ensure the highest level of efficiency for online engineering help and repair for small and midsize company information networks. Progent offers secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the staff of Progent's Technical Response Center to communicate with your company's computer system without breaching network security.
Progent's powerful technical support reporting application includes detailed records of all service that Progent's clients have been provided. Progent's authorized consultants have access to the history of all help provided to every customer by any engineer. This history of problems and resolutions is stored as a conveniently retrievable proprietary knowledge base that enables Progent's online technical engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and working relationships with major vendors such as Cisco and Microsoft permit access to other extensive support databases and permit priority response from vendors' internal product engineers so Progent's remote consulting experts can determine the best solutions quickly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Rochester or anywhere in New York or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network help, go to Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's phone-based support professionals possess credentials in a comprehensive set of products and technologies. This breadth of IT skills permits Progent's engineers to handle practically any emergency likely to crop up in a small company information system. Certifications awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To provide assistance to businesses with mixed-operating system environments, Progent also provides access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services available from Progent to customers in Rochester and throughout the state of New York include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a wide range of information technology such as system infrastructure, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy management, and migration from legacy applications to the latest Windows or Linux solutions. Progent's group-oriented approach to solving technical problems enables quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance for diagnosing problems affecting UNIX/Linux systems powered by leading versions of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking engineers, and validates a consultant's networking skills at the expert level. Cisco qualified CCIEs can deal with the most stubborn problems associated with network planning, installation, management, protection, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs offer exceptional value because their broad expertise allows them to solve the most complex problems quickly. In common cases, less experienced service providers can wrestle for hours or days with the same problems that a Cisco CCIE can fix in a few minutes.
Few consulting providers make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so you can get timely support for severe network problems that are crippling business efficiency but are beyond the scope of your local network service providers. Progent's CCIE engineers can interface to your network using the latest on-line support technology to provide quick, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading family of infrastructure devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Authorized Windows Support
Progent's Microsoft-expert remote service professionals can provide computer system repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist your company with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2013 application development,
Microsoft Skype for Business Server migration support, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of remote desktop support and troubleshooting services including Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Experts
Progent's certified CISM and CISSP security engineers can provide a variety of security services that can strengthen the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help your company to recuperate rapidly after a damaging breach. Security solutions available from Progent cover comprehensive network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious assaults; installing firewalls; designing secure architectures for remote and mobile access; securing your messaging system against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help organizations of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that utilize physical IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting support online, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent offers the skills of seasoned online consulting experts for special projects that small businesses frequently request. Billing charges for ongoing consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows customers to execute major projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Rochester Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are a convenient solution for smaller companies who don't have the budget to build and maintain an in-house Call Center but who need fast access to a reliable Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate complex tasks to advanced engineers.
Progentís Virtual Call Center is intended for bigger businesses and acts as a transparent supplement to your current Help Desk resources. Progent's Virtual Help Desk can act as an escalation resource to handle the most difficult technical issues, or be available in hectic circumstances when your other service providers are too busy.
Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Help Desk or improving your current one, selecting or modifying Help Desk Call Center software to handle the particular needs of your company, or providing temporary online staff to supplement your existing Call Center team to deal with high-demand situations such as software migrations, mass updates, or rolling out new applications.
Progent's Call Center team of veteran information technology professionals offers your clients in Rochester or anywhere in the state of New York instant access to a large network service group with years of experience providing telephone-based consulting and remote troubleshooting for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk the reputation as a significant driver of company success, and Progent's target is to fix and not merely annotate IT issues.
Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Team provides online professional engineering support and education in special application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for Microsoft business applications including CRM, Microsoft Office Project, Word, and MS Excel. To find out additional information on Progent's expertise, custom development, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac professionals can support the imaginative facets of Apple Mac computing by offering phone-based help services and training in imaging, sound, and video. Progent's consultants offer help in a range of Macintosh applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special procedures like capturing or digitizing audio/video or putting together an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide businesses in Rochester, or anywhere in the state of New York, remote network and server monitoring support powered by Microsoft Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so that your IT support is proactive and automated. By uncovering potential trouble spots before they evolve into full-scale emergencies, automated monitoring can head off stressful and costly service crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that support a variety of OS platforms.
To get in touch with Progent about urgent remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.