Immediate Phone Help for Rochester New York UNIX, Linux, or Solaris NetworksFor small companies in Rochester New York, Progent offers help for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft platforms. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, plus the assistance of CISSP-accredited security engineers to handle advanced security architecture and disaster recovery planning.

Progent's remote support services offer excellent leverage because they are equipped with the real-world background and the sophisticated tools to resolve the majority of network problems rapidly. This reduces direct expenses since solutions accumulate fewer chargeable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization benefits additionally in incidental expenses by minimizing or avoiding system outages and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused executives.

Progent's billing model for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you owe just for the services that you actually get. In contrast to many online service companies, Progent imposes no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing save you from situations where quick fixes manage to end up as big bills. Progent's penchant for handling technical issues quickly results in your company conserving cash.

Progent's Online Support Tools
Over the years, Progent has refined an array of optimized technologies and field-proven processes which permit the highest degree of efficiency for remote engineering help and troubleshooting for small business information networks. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity allows the consultants of Progent's remote service group to connect to your system without breaching system security.

Progent's highly evolved customer support database application keeps extensive documentation for the support that Progent's clients have received. Progent's team service personnel have access to the records of assistance provided to every client by every Progent engineer. This history of trouble tickets and fixes is organized as an easily retrievable proprietary database that permits Progent's remote support professionals to share their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft permit access to additional vast technical support databases and allow quick access to manufacturers' in-house support staff so Progent's remote service specialists are able to arrive at the best resolutions quickly.

Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Rochester New York or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.

Online Support Services Offered Progent
Progent's online technical service experts have credentials in a comprehensive set of products and technologies. This breadth of technical skills allows Progent's consultants to handle practically any problem likely to occur in a small or midsize business information system. Certifications held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.

To help businesses with mixed-operating system environments, Progent also provides access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Phone-based services available from Progent to small businesses in Rochester include:

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract projects that small businesses often request. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology enables customers to complete critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:
  • Call Center Support
    Progent's Help Desk Call Center service offerings for small businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Call Center services are intended for small businesses who lack the budget to assemble and manage an in-house Call Center but who need fast access to an efficient Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or enhancing your current organization, evaluating or enhancing Help Desk Call Center software to handle the unique needs of your business, or adding temporary online staff to supplement your existing Help Desk Call Center group to handle high-demand events like software migrations, mass upgrades, or installing brand new applications.

    Progent's Call Center staff of experienced information technology professionals gives your clients in Rochester New York fast assistance from an efficient support group with substantial experience providing phone help and online troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk perception as a key contributor to business success, and Progent's policy is to resolve instead of simply record technical issues.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting Team offers online and in-depth engineering support and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, customization, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Word, and MS Excel. To learn more concerning Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Apple Mac experts can promote the imaginative components of Apple Mac systems by offering remote help support and training in imaging, audio, and video. Progent's consultants can provide help in a variety of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific projects like capturing or digitizing audio/video or setting up an audio/video post production facility.

    Online Network and Server Monitoring Services
    Progent can provide businesses in Rochester New York remote network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so that your network support is proactive and automated. By exposing looming trouble spots before they cause crashes, proactive monitoring can ward off disruptive and expensive information system crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or environments based on multiple platforms.

How Your Rochester New York Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online help with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States		 (518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States		 (716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States		 (585) 471-2777 Rochester Network Support Services




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    Progent's Microsoft-certified experts offer small and medium sized companies IT consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, groups and data. SharePoint Portal Server offers a common spot for your workers or customers to access, manage, distribute and manipulate relevant data, documents, and software and to communicate with other people. It enables faster and better decisions, more effective access across teams and more economical business practices. The primary goal of SharePoint Server is to bring together, in a relevant way, all of the many sources of information accessible within and without an organization. Windows SharePoint Services connect workers, clients, teams and projects with the data they've developed in a manner that makes data easy to locate, retrieve and apply.

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