UNIX and Linux Phone-based Support for

For small and midsize businesses located in Rochester or anywhere in New York, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified network specialists for complex infrastructure issues, plus the services of CISA and CISSP-certified security consultants to help with advanced security design and disaster recovery planning.

Progent's remote support engineers represent exceptional leverage because they are equipped with the practical background and the sophisticated tools to solve most network problems rapidly. This lowers direct costs because solutions take up a smaller number of billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company saves even more in indirect expenses by reducing or eliminating network downtime and associated losses due to business discontinuity, upset clients, idle employees, and distracted executives.

Progent's billing policy for remote help is structured to get the most out of your network support investment. Progent bills by the minute for phone consulting, so you pay just for the support that you receive. In contrast to many remote support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing prevent situations where fast fixes manage to end up as big bills. Progent's penchant for disposing of problems efficiently translates into your company saving cash.

Progent's Online Technical Support Technologies
Over time, Progent has refined an arsenal of optimized tools and field-tested methodologies which promote the maximum level of efficiency for online technical support and repair for small business IT systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology permits the engineers of Progent's remote service group to communicate with your computer system without breaching system security.

Progent's advanced service reporting application stores comprehensive documentation for the support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of all help delivered to each customer by every consultant. This archive of issues and responses is structured as a quickly retrievable support knowledge base that permits Progent's online support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support services grows daily. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft permit access to additional extensive technical knowledge bases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to find the most efficient solutions quickly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote services in Rochester or anywhere in New York or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Urgent Support.

Online Technical Services Provided by Progent
Progent's phone-based network support engineers have certified skills in a comprehensive set of products and technologies. This breadth of capability allows Progent's consultants to resolve almost any emergency that may take place in a small company network. Certifications held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.

To support customers with mixed-OS networks, Progent also provides the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online technical support services Offered by Progent to small businesses in Rochester and throughout the state of New York include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a broad array of information technology such as network architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and easy management, and migration from legacy applications to current Windows or Linux-based environments. Progent's team-oriented methodology for solving network issues enables quick escalation, when required, to engineers with task-relevant expertise to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.

  Progent's UNIX/Linux consultants can offer emergency online assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux platforms for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
  The Cisco CCIE certification is the premier recognition for network engineers, and indicates a person's technical skills at the expert level. Cisco CCIEs can handle even the most complex problems encountered in network infrastructure planning, deployment, management, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS network administration utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs are an excellent value because their depth of experience allows them to find solutions for the most complex problems rapidly. In typical cases, less qualified service providers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Few service organizations make CCIEs accessible to assist small and medium sized businesses. Progent offers quick phone access to a Cisco-qualified CCIE so you can get immediate assistance for serious network issues that are crippling worker efficiency but are not within the experience of your regular computer service personnel. Progent's CCIE support experts can interface to your network by means of state-of-the-art remote troubleshooting technology in order to perform quick, secure, and affordable diagnosis and repair. Progent's CCIEs offer assistance with the complete line of Cisco's top-selling family of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as VPN solutions.

• Authorized Windows Expertise
  Progent's Microsoft-certified online service engineers can deliver computer system troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can assist you with a wide range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment expertise, SharePoint 2019 planning and configuration, Microsoft Skype for Business planning and deployment support, Lync Server integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online planning, Small Business Server consulting, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a broad range of remote desktop services including Windows 7 integration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining workstation deployment.

• CISM and CISSP Certified Network Security Consultants
  Progent's accredited CISSP, ISSAP, and CISM security consultants offer a range of system protection services that can enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist your business to clean up rapidly after a serious penetration. Security consulting services offered by Progent include: in depth network security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; integrating firewalls; building secure techniques for off-site and mobile access; securing your email system from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online consulting support to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.

• Call Center Support
  Progent's Help Desk Call Center support alternatives for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk services are ideal for smaller organizations who lack the money or time to assemble and manage an in-house Call Center but who want fast access to an effective Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging problems to advanced consultants.

  Progent’s shared Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

  Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk or revamping your existing one, identifying or modifying Help Desk Call Center application software to address the particular requirements of your business, or adding temporary online personnel to work with your existing Help Desk Call Center team to deal with demanding scenarios like software migrations, major upgrades, or rolling out new business software.

  Progent's Call Center team of veteran network experts provides your clients in Rochester or anywhere in the state of New York fast communication with a reliable technical support group with extensive background providing telephone-based help and online repair service for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center the reputation as a solid contributor to company success, and Progent's policy is to fix rather than simply document network problems.

• Applications Support: Education, Development, and Troubleshooting
  Progent's Applications Consulting Team can supply remote advanced consulting support and training in key application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Excel. To find out more on Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

  Progent's Mac experts can nurture the artistic components of Macintosh systems by offering phone-based help support and training in imaging, sound, and video. Progent's consultants offer assistance in a range of Macintosh applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures like scanning or digitizing audio or video or integrating an audio/video production lab.

  Remote Network Monitoring Support
  Progent offers businesses in Rochester, or anywhere in the state of New York, remote network and server monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so your IT support is proactive rather than reactive. By anticipating possible trouble spots before they grow into network outages, automated monitoring can minimize inconvenient and expensive information system failures. Progent can also use system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems that incorporate a variety of OS platforms.