For small companies located in Rochester New York, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security architecture and business continuity planning.
Progent's online technical support services offer exceptional value due to the fact that they are equipped with the practical experience and the sophisticated tools to solve the majority of information system issues rapidly. This reduces direct costs because solutions accumulate a smaller number of chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company saves even more in indirect costs by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused management.
Progent's billing model for remote help is structured to maximize the impact of your network support investment. Progent charges per minute for telephone-based assistance, so you are invoiced just for the services that you actually get. Unlike typical remote service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing save you from situations where speedy. minor solutions somehow end up as large invoices. Progent's penchant for solving problems quickly results in your business spending less money.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven processes that ensure the maximum level of effectiveness for online consulting and repair for small and midsize company information systems. Progent offers safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity permits the consultants of Progent's remote service group to interface to your company's network without breaching corporate security.
Progent's advanced technical support database system keeps thorough histories describing all service that Progent's customers have received. Progent's staff service personnel have the benefit of the details of all help rendered to every customer by any Progent consultant. This archive of problems and resolutions is organized as a quickly accessible support knowledge base that enables Progent's online support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other massive technical support databases and permit priority access to manufacturers' in-house product engineers so Progent's online service specialists can find the most efficient solutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote support in Rochester New York or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT help, visit Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's remote technical service professionals offer certified skills in a comprehensive array of disciplines. This breadth of IT skills permits Progent's consultants to address practically any crisis that may take place in a small or midsize company network. Credentials awarded to Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
To provide assistance to businesses with mixed-platform networks, Progent also provides the skills of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online technical support services Offered by Progent to clients in Rochester include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a broad range of computer technology including network architecture, email solutions, network and operational security, UNIX and Windows integration, virtual server products for server economization and simplified management, and migration from legacy applications to the latest Microsoft Windows or Linux environments. Progent's group-based approach to solving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency phone-based help for diagnosing problems within UNIX/Linux networks powered by leading versions of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the premier recognition for network infrastructure engineers, and indicates a consultant's network technology skills at the master level. CCIEs know how to deal with the most difficult challenges encountered in network design, integration, administration, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network management utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their deep expertise permits them to solve the most complex problems quickly. In common instances, less seasoned engineers can struggle for hours or days with identical problems that a Cisco CCIE can fix in a few minutes.
Few service providers make Cisco CCIEs accessible to support small and mid-size companies. Progent can provide fast telephone contact with a CCIE so you can receive timely support for serious network issues that are impacting worker productivity but are beyond the experience of your regular IT maintenance providers. Progent's Cisco CCIE consultants can connect to your network by means of state-of-the-art on-line support technology to perform quick, safe, and economical analysis and remediation.
Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Authorized Windows Expertise
Progent's Microsoft-premier online support engineers offer computer problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a wide range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and integration, Microsoft Teams expertise, Microsoft Skype for Business migration support, Microsoft Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a full range of remote desktop support and troubleshooting services including Windows 7 migration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of security services to strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist you to recuperate rapidly after a serious penetration. Security services available from Progent include: comprehensive network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious assaults; integrating firewalls; designing safe architectures for off-site and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help businesses of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small companies frequently request. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these important fields of computer technology allows customers to execute critical projects economically and on schedule. Progent's special online consulting services include:
How Your Rochester New York Company Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk support alternatives for small organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center services are ideal for smaller businesses who lack the money or time to build and maintain an internal Call Center but who need fast communication with an efficient Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate complex tasks to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can support you in creating an effective new Help Desk or improving your established one, selecting or enhancing Help Desk software products to address the unique demands of your company, or adding temporary phone support staff to reinforce your in-house Call Center group to deal with high-demand events such as software transitions, mass updates, or installing brand new applications.
Progent's Call Center team of veteran network consultants gives your workers in Rochester New York fast assistance from a dependable technical support resource with substantial experience delivering phone help and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center the reputation as a crucial driver of business productivity, and Progent's target is to resolve rather than just document technical issues.
Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Team can supply online and in-depth consulting expertise and education in key application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for Microsoft applications including CRM, Microsoft Office Project, Microsoft Word, and Office Excel. To read more information concerning Progent's consulting, custom development, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac consultants can support the artistic facets of Macintosh environments by delivering remote help support and education in imaging, sound, and motion video. Progent's support professionals offer assistance in a variety of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with specific jobs such as capturing or digitizing audio or video or building an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Rochester New York online computer system monitoring services powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so that your IT support is proactive and automated. By spotting looming issues before they evolve into full-scale emergencies, system monitoring can avoid disruptive and costly information system breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems powered by a mix of platforms.
To contact Progent about emergency remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York