For small and midsize companies located in Rochester or anywhere in New York, Progent offers technical support for computer systems powered by UNIX or Linux or for networks that include a combination of UNIX and Windows platforms. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation CCIE-qualified network specialists for complex connectivity issues, plus the assistance of CISSP and CISM-accredited security engineers to help with high-level security design and business continuity planning.
Progent's online technical support engineers offer exceptional leverage because they have the real-world experience and the advanced tools to solve most information system issues quickly. This lowers immediate costs because service calls accumulate fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your company saves even more with incidental expenses by minimizing or eliminating system outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's billing model for online help is designed to get the most out of your IT service dollar. Progent bills per minute for phone consulting, so you are billed just for the support that you receive. In contrast to many online service firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing save you from scenarios where quick repairs somehow end up as substantial bills. Progent's skill at dealing with technical issues efficiently translates into your company conserving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has developed a set of optimized tools and proven processes which allow the maximum degree of efficiency for online help and repair for small company IT networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access enables the engineers of Progent's Technical Response Center to communicate with your system remotely without breaching corporate security.
Progent's highly evolved technical support reporting application stores comprehensive documentation for the service that Progent's customers have received. Progent's authorized service personnel have access to the history of services provided to each client by any Progent engineer. This archive of problems and resolutions is organized as a readily exploitable proprietary database that allows Progent's remote technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft permit access to additional massive support databases and permit priority access to manufacturers' in-house support staff so Progent's online service experts can determine optimal solutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote services in Rochester or anywhere in New York or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, visit Immediate Emergency Support.
Online Support Services Offered Progent
Progent's online network support engineers possess credentials in a comprehensive set of technologies. This broad scope of capability allows Progent's consultants to manage practically any problem that may occur in a small or midsize company information system. Credentials earned by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To help businesses with multi-platform networks, Progent also offers the services of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services Offered by Progent to customers in Rochester and throughout the state of New York include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide range of information technology including system infrastructure, messaging solutions, system and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified management, and transitioning from legacy systems to the latest Windows or Linux-powered solutions. Progent's group-based methodology for resolving technical problems promotes quick escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for analyzing anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking engineers, and certifies an individual's network technology knowledge at the master level. Cisco CCIEs know how to resolve even the most complex challenges encountered in network infrastructure planning, deployment, administration, security, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with IOS Software network administration tools and coming up with workarounds or locating software patches. CCIEs represent an exceptional value since their depth of experience enables them to fix the most intractable problems rapidly. In common cases, less experienced consultants can struggle for many hours or even days with the same problems that a CCIE can dispose of in a few minutes.
Few support providers make CCIEs accessible to support small and mid-size businesses. Progent can provide fast telephone access to a CCIE so your company can get urgent support for severe network infrastructure problems that are crippling business productivity but are not within the experience of your regular computer support personnel. Progent's Cisco-qualified CCIE engineers can tie into your computer system using the latest on-line support technology to perform fast, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading selection of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized Windows Expertise
Progent's Microsoft-expert remote service professionals can deliver computer system problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can help you with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and deployment,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a full array of remote PC desktop support services such as Microsoft Windows 7 migration, moving to 64-bit desktop software, integrating Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection solutions that can improve the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against attacks or assist you to recover rapidly after a damaging breach. Security services available from Progent cover in depth network security audits using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm assaults; installing firewalls; building secure mechanisms for off-site and mobile access; guarding your messaging system against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting to help businesses of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small businesses often request. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these important areas of information technology allows clients to complete major initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Rochester Company Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk service offerings for small and midsize businesses with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are designed for small organizations who lack the resources to assemble and manage an in-house Help Desk Call Center but who require quick access to an effective Help Desk Call Center with professional phone assistance plus the available expertise to escalate complex problems to high-level consultants.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or enhancing your current one, selecting or enhancing Help Desk software to address the unique demands of your business, or adding occasional phone support personnel to reinforce your in-house Help Desk resources during unusually busy scenarios such as software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk team of veteran network experts offers your customers in Rochester or anywhere in the state of New York rapid access to a large network service resource with substantial background offering telephone-based support and online diagnostics for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk the reputation as a major contributor to company productivity, and Progent's intent is to fix rather than merely report technical problems.
Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts staff provides online and in-depth consulting support and education in key business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Office Word, and Office Excel. To find out more information about Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac consultants can support the artistic components of Mac computing by providing phone-based help services and training in imaging, audio, and motion video. Progent's consultants offer expertise in a variety of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common procedures like scanning or digitizing audio or video or configuring an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent offers businesses in Rochester, or anywhere in the state of New York, remote network and server monitoring support based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent for your business so your IT support is proactive and automated. By detecting potential trouble spots before they result in full-scale emergencies, proactive monitoring can avoid stressful and costly service breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or systems powered by a mix of operating systems.
To get in touch with Progent about emergency remote help with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York