For small companies located in Rochester New York, Progent offers technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote support engineers offer excellent leverage because they are equipped with the practical background and the sophisticated tools to resolve most information system problems quickly. This reduces direct expenses because solutions accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your organization saves even more with incidental expenses by reducing or eliminating network downtime and related losses resulting from business disruption, upset clients, idle workers, and distracted management.
Progent's billing policy for online help is structured to get the most out of your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced only for the services that you actually get. In contrast to many remote support organizations, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent situations where speedy. minor solutions somehow turn into big invoices. Progent's skill at handling problems efficiently results in your business conserving money.
Progent's Online Support Tools
Through years of experience, Progent has developed an array of optimized technologies and field-tested methodologies that permit the maximum level of efficiency for remote technical support and repair for small business computer networks. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access allows the staff of Progent's remote service group to interface to your company's computer system without compromising network security.
Progent's advanced customer support database system keeps extensive histories describing the support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of all help delivered to each client by every engineer. This database of issues and responses is organized as a conveniently retrievable internal database that enables Progent's remote support professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close associations with major industry leaders including Cisco and Microsoft permit access to additional vast support databases and allow quick response from manufacturers' internal support staff with the result that Progent's remote consulting experts can determine the best resolutions promptly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone services in Rochester New York or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's online network support experts possess certified skills in an extensive set of products and technologies. This breadth of capability allows Progent's consultants to handle virtually any emergency likely to crop up in a small or midsize business information system. Certificates held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Professional.
To help clients with multi-operating system networks, Progent also provides the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote support services Offered by Progent to companies in Rochester include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a broad range of information technology including network infrastructure, messaging systems, network and operational security, UNIX and Windows coexistence, VMware technologies for server economization and easy administration, and migration from older applications to the latest MS Windows or Linux solutions. Progent's team-oriented approach to solving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent remote assistance for troubleshooting problems affecting UNIX/Linux systems powered by leading versions of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure engineers, and indicates a person's networking skills at the expert level. Cisco qualified CCIEs know how to handle even the most stubborn issues surrounding network infrastructure planning, integration, management, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management utilities and developing workarounds or locating program patches. Cisco CCIEs are an exceptional cost-effectiveness since their broad expertise permits them to fix even the most intractable problems quickly. In typical cases, less seasoned service providers can struggle for hours or even days with the same tasks that a CCIE can dispose of in a few minutes.
Few service organizations make CCIEs accessible to support small and mid-size businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so you can receive urgent help for serious network infrastructure issues that are crippling business productivity but are outside the comfort zone of your local IT support resources. Progent's CCIE support experts can interface to your computer system by means of the latest on-line support tools in order to provide efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading family of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified Windows Expertise
Progent's Microsoft-premier online service engineers offer computer system repair and IT support for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can assist your company with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2019 design and configuration, Microsoft Teams migration expertise, Skype for Business migration consulting, Lync Server management and Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of remote PC desktop support such as Microsoft Windows 7 integration, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Specialists
Progent's certified CISM and CISSP network security engineers offer a range of security solutions to strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help you to clean up quickly following a damaging penetration. Security solutions offered by Progent include: comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm attacks; setting up firewalls; building safe techniques for remote and mobile access; defending your email infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting to help organizations of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that combine on-premises IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over two decades of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the services of world-class remote consulting experts for special IT projects that small companies frequently request. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables customers to execute critical projects economically and on time. Progent's project-based online engineering solutions include:
How Your Rochester New York Business Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Call Center support programs for small organizations with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk support services are a convenient solution for smaller organizations who don't have the money or time to build and maintain an internal Help Desk but who need quick response from an effective Help Desk with professional telephone support plus the available expertise to escalate the most challenging tasks to advanced consultants.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Help Desk or enhancing your current organization, evaluating or customizing Help Desk software products to address the particular needs of your corporation, or providing occasional online personnel to supplement your in-house Help Desk Call Center group to handle demanding events like software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk staff of veteran information technology experts gives your computer users in Rochester New York quick contact with an effective network service group with substantial background offering telephone-based consulting and online troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant contributor to business productivity, and Progent's policy is to fix rather than just document network issues.
Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Team provides online advanced engineering support and education in special application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Word, and Excel. To learn additional information about Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac professionals can nurture the imaginative elements of Mac systems by providing phone-based help support and training in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special procedures such as scanning or digitizing audio or video or configuring an audio/video post production facility.
Online Network Monitoring Support
Progent offers businesses in Rochester New York online network monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so your IT support is proactive and automated. By anticipating possible issues before they evolve into network outages, automated monitoring can minimize inconvenient and expensive service failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems based on a variety of OS platforms.
To contact Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York