For small businesses located in Rochester or anywhere in the state of New York, Progent offers technical support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the services of CISA and CISSP-accredited security engineers to handle advanced security architecture and disaster recovery planning.
Progent's remote technical support engineers offer exceptional leverage because they have the practical background and the advanced technology to solve most network issues quickly. Efficient support lowers direct expenses since solutions require fewer chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your company benefits additionally with incidental costs by minimizing or avoiding system downtime and related losses stemming from business disruption, upset clients, unproductive employees, and de-focused management.
Progent's pricing policy for remote support is designed to maximize the impact of your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike typical remote support organizations, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid situations where speedy. minor solutions manage to turn into substantial bills. Progent's skill at disposing of technical issues quickly translates into your business spending less money.
Progent's Remote Service Technologies
Over the years, Progent has fine tuned a set of customized technologies and proven methodologies that permit the highest level of effectiveness for online engineering help and repair for small business information networks. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the engineers of Progent's online support team to connect to your company's computer system without breaching corporate security.
Progent's advanced customer support database system includes detailed records of all service that Progent's clients have been provided. Progent's staff service personnel have access to the history of services rendered to every Progent customer by any Progent engineer. This archive of trouble tickets and solutions is structured as an easily exploitable internal knowledge base that enables Progent's remote support experts to share their knowledge company-wide to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other vast support databases and allow quick access to manufacturers' internal support staff with the result that Progent's remote service experts are able to determine optimal solutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Rochester or anywhere in New York or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT help, go to Immediate Emergency Support.
Phone-based Technical Support Services Available from Progent
Progent's remote consulting experts have credentials in a comprehensive array of products and technologies. This broad range of technical skills permits Progent's consultants to address virtually any problem likely to take place in a small or midsize company network. Credentials held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Professional.
To support customers with multi-platform networks, Progent also provides the skills of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Phone-based technical services Offered by Progent to clients in Rochester and anywhere in the state of New York include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services cover a broad array of information technology such as system infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and simplified management, and migration from legacy systems to the latest Windows or Linux-powered environments. Progent's team-based methodology for solving technical problems enables quick escalation, when required, to engineers with task-relevant experience to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency remote help for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Major Linux variants for which Progent offers expertise include:
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for networking professionals, and indicates a consultant's technical knowledge at the master level. CCIEs can resolve even the most intractable challenges occurring in network infrastructure planning, deployment, administration, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs represent an excellent value since their deep experience allows them to resolve the most difficult problems quickly. In common cases, less seasoned engineers can struggle for many hours or even days with the same tasks that a CCIE can dispose of in minutes.
Few service organizations make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent can provide fast phone contact with a Cisco authorized CCIE so your company can receive urgent assistance for serious network infrastructure problems that are hurting business productivity but are outside the experience of your local network maintenance resources. Progent's CCIE support experts can tie into your network using advanced remote support technology in order to perform quick, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in all of Cisco's market leading family of infrastructure products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Authorized Windows Expertise
Progent's Microsoft-qualified remote service professionals can provide computer problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help your company with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2013 application development,
Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full array of remote desktop consulting and support services such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Specialists
Progent's certified CISSP and ISSAP security consultants can provide a variety of system protection solutions to improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help you to recover quickly following a damaging penetration. Security support services offered by Progent cover comprehensive security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; installing firewalls; building secure architectures for off-site and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help companies of any size connect their networks with popular public clouds including Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small companies frequently request. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables customers to complete major projects within budget and on schedule. Progent's special online engineering services include:
How Your Rochester Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for small businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing support services are a convenient solution for small organizations who lack the money or time to support an internal Call Center but who require quick response from an efficient Help Desk with proficient telephone support plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Call Center is designed for larger businesses and serves as a transparent reinforcement of your current Helpdesk resources. Progent's Virtual Help Desk can act as an escalation resource to resolve the most difficult network issues, or be available in overflow instances when your regular service providers are swamped.
Progent's Help Desk Call Center consulting services can assist you in establishing an efficient new Call Center or improving your established one, selecting or modifying Call Center application software to address the particular requirements of your company, or providing occasional phone support staff to reinforce your internal Help Desk resources to deal with unusually busy scenarios such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk staff of seasoned information technology experts provides your customers in Rochester or anywhere in the state of New York instant assistance from an efficient support group with substantial experience providing phone support and online repair service for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center recognition as a key contributor to business success, and Progent's goal is to solve instead of merely document network problems.
Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts Team provides phone-based and in-depth engineering expertise and training in specific business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Word, and Office Excel. For additional information concerning Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac experts can promote the creative aspect of Apple Mac computing by delivering remote help services and training in imaging, audio, and motion video. Progent's support professionals offer help in a range of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special projects such as capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network Monitoring Support
Progent can provide companies in Rochester, or anywhere in the state of New York, remote network monitoring support based on MS Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so that your computer support is proactive and automated. By uncovering possible problems before they evolve into downtime, automated monitoring can head off stressful and expensive network crises. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems based on multiple OS platforms.
To get in touch with Progent about emergency phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent.