Fast and Affordable Remote Help for Rochester Information Networks
Fast Phone Technical Support for Rochester NetworksFor organizations in Rochester or anywhere in New York, Progent provides remote help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support experts offer excellent leverage due to the fact that they possess the practical experience and have access to the advanced technology required to resolve most network problems quickly. This reduces direct expenses because service calls require minimal billable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your company benefits even more in incidental costs by reducing or eliminating system downtime and associated losses due to business disruption, upset clients, idle employees, and distracted executives. Progent's advanced online technical support know-how is particularly helpful in environments that rely on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's billing policy for online support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you pay exclusively for the services that you actually get. In contrast to typical remote service companies, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where quick repairs manage to end up as large tabs. Progent's penchant for solving technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an array of optimized tools and proven processes which allow the highest level of efficiency for remote consulting and repair for IT networks of any size. Progent offers safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's online support team to link to your computer system remotely without compromising network security.

Progent's advanced customer support reporting application includes thorough histories for the service that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of support delivered to each customer by any engineer. This history of problems and fixes is structured as an easily retrievable support database that enables Progent's remote support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and working associations with key vendors including Cisco and Microsoft open up other extensive technical knowledge bases and permit fast response from manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to come up with the best solutions quickly.

Online support services offered by Progent to companies in Rochester and throughout the state of New York include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the industry's top enterprises. Progent's ProSight line of outsourced network management services covers all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide centralized management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Call Center support programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are intended for companies who lack the money or time to support an internal Help Desk but who want quick response from a dependable Call Center with proficient phone support as well as the ability to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and operates as a transparent addition to your current Call Center organization. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to resolve the toughest computer system problems, or be available in those instances when your other resources are too busy.

    Progent's Help Desk team of veteran network professionals provides your workers in Rochester or anywhere in the state of New York quick contact with an efficient technical support group with substantial background providing telephone-based help and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk recognition as a major contributor to business success, and Progent's goal is to fix and not merely track IT issues.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team offers online and in-depth engineering support and training in specific application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out additional information on Progent's consulting, customization, and education services, go to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Rochester, or anywhere in the state of New York, online hybrid network monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can customize SCOM for your environment so that your IT support is proactive and automated. By exposing looming trouble spots before they evolve into downtime, system monitoring can minimize inconvenient and costly information system failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems that incorporate multiple OS platforms.
How Your Rochester Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online expertise with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Rochester or anywhere in the state of New York, Progent's phone-based network support specialists can provide professional and affordable system help the instant your company needs it. Long experience delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to solve IT problems rapidly while eliminating the cost and lost productivity associated with in-person service calls.

Even if your Rochester company relies on a regular independent support technician or maintains an in-house IT staff that can handle common network issues, Progentís Microsoft certified engineers can offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to resolve sudden system crises or especially tough integration problems.

Advantages of Progent's Network Help for Organizations in Rochester
Progent's online network troubleshooting services enable your Rochester business to experience the benefits of immediate, world-class IT support without the expense of maintaining an in-house IT staff. Your network will acquire greater business value by becoming more reliable, efficient, and secure. Benefits to your business include:

  • Seamless remote expansion of your on-site support resources
    With most organizations in Rochester and throughout New York, nearby network service providers, whether consisting of outside consultants or an in-house maintenance staff, can deal with typical technical issues. However, IT crises sometimes occur when local support personnel are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your local support technicians. In these situations, Progent's online service professionals offer an easy, quick, and economical solution to supplement your local help and to convey valuable information to increase your capability to resolve future problems locally.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller businesses often rely on independent freelance service providers. While independent service people carry smaller internal costs than larger consulting firms and can often charge marginally less, they are often stretched too thin, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the lack of fallback help may force your company to wait for assistance during an IT crisis. As your business expands, system unavailability and problems with vital software are more costly. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a ready source of reserve service expertise to insure your network is always up and running.

  • Create a Scalable Basis for Seamless Growth
    Companies typically begin with an information architecture created on a shoestring budget. Without a scalable infrastructure, slap-dash fixes can get piled on top of a shaky foundation. As a network grows, stability and scalability issues can hinder the success of the organization. These badly built environments require proper analysis, smart strategic planning, and broad-based IT knowledge to evolve to a network infrastructure able to deliver the stable foundation to meet critical business demands and facilitate downstream expansion.

  • Work with Solution Providers Instead of Product Sellers
    Smaller companies need advice and technical education to navigate through an ever more complicated maze of product options available for accelerating business growth and enhancing efficiency. Businesses do not need a computer engineer who is attempting to sell a certain vendor's products. IT support and product sales can result in a scenario where the proposed solution is built around a predetermined technology instead of the true requirements of a business. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to match IT expertise with the real needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical background, fine tuned remote support tools, and understanding of enterprise networking enable offices to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of real-world professional experience, at the forefront of IT support, executing a wide range of technical projects for a large mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This means that you get not just expert technical help, but also a consultant with field-tested methods for applying computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site help per minute. As a result, you owe just for received support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for support services provided during regular business hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you will not be tempted to permit less critical problems to fester.

  • Full Records of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local support firms who provide minimal documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by each consultant to every client. The discipline of detailing and organizing service activity allows more efficient support and eliminates a variety of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide 24x7 system tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.