Fast and Affordable Remote Help for Rochester New York IT Networks
For organizations in Rochester New York, Progent provides online help for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, plus the services of CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic jobs.
Progent's online support engineers provide exceptional value because they have the real-world experience and are equipped with the sophisticated tools necessary to solve the majority of information system problems quickly. Efficient support reduces direct expenses since service calls accumulate fewer billable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your company benefits additionally with indirect expenses by reducing or avoiding system downtime and associated losses resulting from business disruption, upset clients, idle employees, and de-focused management. Progent's advanced remote consulting experience is especially helpful for businesses that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's billing policy for online help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you actually get. In contrast to many remote service companies, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent situations where fast solutions somehow turn into big bills. Progent's skill at handling problems efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of optimized technologies and proven methodologies that permit the highest degree of efficiency for remote help and troubleshooting for IT systems of any size. Progent provides protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's online support team to communicate with your company's environment remotely without violating network security.
Progent's advanced technical support database system maintains detailed histories of the service that Progent's clients have received. Progent's team engineers have access to the records of services rendered to each customer by any Progent consultant. This database of anomalies and resolutions is structured as an easily retrievable internal knowledge base that permits Progent's remote support professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with major technology companies including Cisco and Microsoft make available other vast support databases and permit fast access to vendors' internal product engineers so Progent's online consulting experts can arrive at the best resolutions promptly.
Remote technical support services provided by Progent to companies in Rochester New York include:
Authorized Windows Support
Progent's Microsoft-expert remote support professionals offer computer system problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop consulting and support services to assist your company to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services include providing Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking professionals, and validates a consultant's networking skills at the master level. Cisco-qualified CCIEs can resolve even the most complex problems occurring in network infrastructure design, installation, maintenance, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating program patches. CCIEs are an excellent value since their deep experience permits them to solve problems quickly. In many cases, less seasoned service providers can struggle for hours or even days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your network via advanced remote troubleshooting technology to perform efficient, safe, and affordable diagnosis and repair.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's CCIEs offer expertise in all of Cisco's top-selling family of infrastructure products by delivering services that include:
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's certified CISM and CISSP security and compliance consultants offer a variety of system protection services that can improve the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist your company to recuperate quickly following a damaging breach. Security services available from Progent include: in depth information security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; installing firewalls; designing safe techniques for remote and mobile access; defending your messaging system from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent workflow for recovering services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also allows transparent testing for site recovery, updates and patches and can generate reports to verify full service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online support services to address a wide range of computer technologies such as system architecture, messaging systems, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy administration in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Windows or Linux-powered environments. Progent's group-oriented methodology for solving network problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent online assistance analyzing problems within UNIX/Linux systems based on popular derivatives of UNIX such as:
Apple Mac OS X
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by many of the world's leading corporations. The ProSight suite of outsourced network management services addresses all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with data security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows clients to execute critical projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Rochester Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading PSA platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk staff of experienced information technology experts gives your computer users in Rochester New York instant communication with an efficient network service group with extensive background offering phone support and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center perception as a key driver of company efficiency, and Progent's policy is to solve instead of simply report IT issues.
- Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting Group offers remote and in-depth consulting expertise and training in special business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, customization, and training services, go to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Rochester New York online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your business so your computer maintenance is proactive rather than reactive. By anticipating possible issues before they result in crashes, remote monitoring can head off disruptive and costly information system breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks powered by a combination of OS platforms.
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Rochester New York, Progent's online network support engineers can provide professional and affordable IT help whenever your company needs it. More than 15 years of delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair IT problems quickly while avoiding the cost and lost productivity that comes with on-premises service visits.
Even if your Rochester company deals with a regular freelance support technician or employs an in-house IT staff that know how to handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote expansion of your local resources in cases when your regular service personnel either lack the availability or the expertise to deal with unexpected network emergencies or especially challenging integration projects.
Details of Progent's Online Computer Support for Rochester New York
Progent's phone support, Internet-based repair, system security consulting, and system administration services give companies in Rochester New York unparalleled leverage for your support investment. Whether you need one-time telephone help and Internet-based network repair or ongoing Help Desk call center services and network management, Progent's professionals can deliver your business enterprise-level network support while permitting you to avoid the cost and hassle of running a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Rochester New York and is also ideal for networks in more remote regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a broad range of Microsoft support utilities, technical databases, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent offers online support on a per-minute basis, so you are charged only for the services you receive. Progent asks for no minimum charge for online support and imposes no periodic retainer for services provided during regular business hours. This saves you from paying big bills for routine fixes.
- Access to Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco offers help from authorized professionals with experience in planning, implementing, and managing networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to help you create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Team
Progent's basic consulting offerings consist of system integration, Microsoft Exchange consulting, network security design, and Help Desk sharing services. Progent's Experts group can provide world-class consulting support for specific application areas. Help available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Application Development
MySQL DBA Services and Software Development
Apple Macintosh Integration
Amazon MWS Software Integration
By offering a convenient centralized resource for network generalists and application experts, Progent is able to tailor fast, affordable, and thorough information technology solutions that meet the specific requirements of your company.
- State of the Art Online Access Tools
Secure online connectivity allows Progent's support experts to observe precisely what your users see. This makes it easier to produce fast fixes to issues that could otherwise demand an expensive personal service call. State-of-the-art online connectivity software and experienced technicians combine to enable Progent to repair most IT problems quickly and economically. Progent is an industry leader in offsite support and remote network monitoring.
- Support for Popular VPN Gateways
Progent can provide secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24x7 Service for Maximum Network Availability
For businesses with mission-critical applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious organizations whose clients need instant recourse to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical background, refined support tools, and understanding of enterprise networking allow offices to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Certified Knowledge of Microsoft's Complete Line of Servers
Progent can provide in-depth support for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 migration, Windows 2003 upgrades, MS Exchange 2019 Server integration, MS Exchange Server 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site help by the minute. As a result, you are invoiced just for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for support services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who provide minimal documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by each consultant to each client. The practice of detailing and organizing service activity allows more effective support and eliminates a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.