Fast Remote Support for Rochester Information Networks
Immediate Online Technical Support for Rochester NetworksFor companies located in Rochester or anywhere in New York, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to handle advanced security architecture and diagnostic issues.

Progent's remote technical support engineers provide exceptional value due to the fact that they have the real-world background and are equipped with the advanced tools required to resolve most information system problems quickly. Efficient support reduces immediate costs because solutions use up minimal billable minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company saves additionally in incidental costs by reducing or avoiding system outages and associated losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced online consulting experience is particularly helpful for organizations that rely on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent bills per minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to typical online support organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing do away with scenarios where quick solutions somehow turn into large bills. Progent's penchant for disposing of problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a collection of customized tools and proven methodologies that promote the highest degree of effectiveness for remote consulting and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's remote service group to link to your network without breaching network security.

Progent's sophisticated service database application keeps extensive records describing all support that Progent's clients have received. Progent's staff engineers have the benefit of the details of assistance rendered to every customer by every Progent engineer. This archive of anomalies and fixes is stored as an easily accessible internal database that enables Progent's online support experts to share their experiences company-wide to ensure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft open up additional extensive technical support knowledge bases and permit quick access to manufacturers' internal support staff so Progent's online service specialists are able to find optimal solutions quickly.

Remote support services provided by Progent to customers in Rochester and anywhere in the state of New York include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same advanced technology used by some of the industry's top corporations. Progent's ProSight suite of IT management outsourcing services addresses all key areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT projects. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these special areas of information technology allows clients to execute major initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Help Desk service options for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting services can aid you in creating an effective new Call Center or revamping your current organization, evaluating or enhancing Help Desk software products to meet the particular demands of your corporation, or providing occasional online personnel to reinforce your in-house Call Center team to handle unusually busy situations such as software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk staff of experienced information technology professionals gives your clients in Rochester or anywhere in the state of New York immediate communication with a large support group with substantial background offering phone consulting and online repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a major driver of company performance, and Progent's aim is to fix instead of just annotate technical problems.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply remote advanced engineering support and education in special application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Rochester, or anywhere in the state of New York, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so that your computer maintenance is proactive and automated. By uncovering emerging problems before they result in network outages, system monitoring can avoid inconvenient and costly information system crises. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that incorporate a mix of OS platforms.
How Your Rochester Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Rochester or throughout the state of New York, Progent's online computer support engineers can provide professional and economical IT help whenever your business needs it. More than a decade of providing remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity tools to solve network problems rapidly while eliminating the cost and lost time associated with on-premises service calls.

Even if your Rochester organization deals with a regular freelance support technician or employs a full time IT staff that can deal with common computer problems, Progent’s Microsoft and Cisco certified engineers are available to provide an easy and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to solve unexpected network emergencies or especially complicated integration problems.

Features of Progent's Remote Network Services for Rochester
Progent's phone help, Internet-based troubleshooting, network security consulting, and network administration services offer offices in Rochester or anywhere in the state of New York the greatest leverage for your support investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and system management, Progent's experts can provide your company enterprise-level IT support while allowing you to avoid the cost and hassle of running a large in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking enable offices to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Start Getting Remote Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.