Fast and Affordable Online Technical Support for Rochester Computer Systems
Urgent Phone Support for Rochester NetworksFor companies located in Rochester or anywhere in New York, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, plus the services of CISSP-qualified security experts to help with high-level security design and troubleshooting issues.

Progent's remote technical support experts provide exceptional value because they have the practical experience and are equipped with the sophisticated technology necessary to solve most information system issues quickly. This reduces immediate costs because service calls require fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves additionally with indirect expenses by minimizing or eliminating system outages and related costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced remote technical support experience is particularly helpful for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's pricing model for online support is structured to leverage your IT service investment. Progent bills per minute for telephone-based consulting, so you are billed exclusively for the services that you receive. In contrast to many online service firms, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and simple model for pricing eliminate situations where quick fixes somehow turn into large bills. Progent's penchant for dealing with technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of optimized tools and proven processes which promote the maximum degree of efficiency for online technical support and repair for computer networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to communicate with your computer system remotely without violating system security.

Progent's powerful customer support reporting system stores thorough histories describing the support that Progent's clients have been provided. Progent's team consultants have access to the specifics of services rendered to every Progent customer by any Progent engineer. This database of trouble tickets and solutions is structured as a readily accessible proprietary knowledge base that enables Progent's remote technical professionals to share their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's extensive list of certifications and working associations with important vendors including Cisco and Microsoft make available additional extensive support knowledge bases and permit quick response from vendors' in-house engineering staff with the result that Progent's remote service specialists can arrive at the best resolutions in the least time.

Online technical services provided by Progent to customers in Rochester and throughout the state of New York include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same advanced technology used by some of the industry's leading enterprises. The ProSight series of outsourced network management services covers all key aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the entire threat progression including protection, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and debug their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so any looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers required. Progent's experience with these special areas of information technology enables clients to execute major projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk service offerings for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.

    Progent’s Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative support solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned network professionals provides your customers in Rochester or anywhere in the state of New York quick communication with a reliable technical support group with years of experience providing telephone-based support and online troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center the reputation as a key driver of business productivity, and Progent's goal is to solve rather than simply track technical problems.

  • Business Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting staff offers remote advanced engineering support and education in specific application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, custom development, and education services, go to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Rochester, or anywhere in the state of New York, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so your computer maintenance is proactive rather than reactive. By spotting emerging issues before they cause downtime, system monitoring can ward off disruptive and expensive network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems that support a combination of OS platforms.
How Your Rochester Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Rochester or anywhere in the state of New York, Progent's online computer support engineers are ready to provide effective and economical system support the instant your company requires it. More than 15 years of offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to repair computer problems rapidly while eliminating the expense and lost time that comes with in-person support calls.

Even if your Rochester company relies on a regular freelance consultant or employs a full time IT staff that can deal with common network issues, Progent’s Microsoft and Cisco certified consultants can provide an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to handle unexpected system crises or particularly complex integration projects.

Benefits of Progent's IT Support for Organizations in Rochester
Progent's remote IT consulting services enable your Rochester business to enjoy the benefits of timely, enterprise-grade IT support without the cost of managing a full-time IT staff. Your information system will acquire greater business worth by being more reliable, productive, and secure. Benefits to your company include:

  • Convenient virtual expansion of your local support resources
    With most offices in Rochester and throughout New York, local computer support providers, whether made up of independent consultants or a full-time maintenance staff, can handle typical technical issues. On the other hand, major troubles might strike when local resources are too busy or absent, and some trouble may stem from technology that is beyond the scope of your local service personnel. In these situations, Progent's on-call service professionals provide a convenient, quick, and budget-friendly solution to supplement your local help and to pass on useful information to improve your ability to deal with future issues locally.

  • Less Dependence on Freelance Consultants
    For IT support, smaller offices often depend on independent freelance service providers. While freelance service people carry less internal costs than big consulting firms and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in training, the lack of fallback help may require your company to go without help during an emergency. As your business grows, network unavailability and trouble with critical software become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of backup service expertise to insure your IT system remains up and running.

  • Build a Scalable Foundation for Smooth Growth
    Companies typically start with an information system created on a modest budget. Lacking a scalable infrastructure, slap-dash repairs can get thrown on top of an unstable foundation. As a company grows, reliability and expandability problems can impede the success of the organization. Such poorly designed environments need careful analysis, intelligent long-term planning, and wide IT expertise to upgrade to a network architecture that can offer the stable foundation to meet vital business requirements and ease future expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller organizations require guidance and technical education to navigate through an increasingly complex maze of product options capable of accelerating business growth and improving efficiency. They do not need a network engineer who is trying to earn a commission on a certain vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is built around a profitable technology rather than the genuine requirements of a business. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to align IT expertise with the real interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, in the trenches of IT service, performing a wide range of IT projects for an extensive mix of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This means that you get not only world-class IT capability, but also a consultant with proven approaches for applying computer knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site help per minute. As a result, you pay exclusively for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services delivered during normal business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you will not be forced to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent has few competitors. Businesses who work with familiar independent consultants or who maintain in-house IT personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more reliable, secure, and productive.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By revealing potential issues before they result in downtime, network monitoring can save your information network from stressful and expensive service disruptions.
How Does My Business Begin Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.