Fast Online Troubleshooting for Rochester Computer Systems
For organizations located in Rochester or anywhere in New York, Progent provides online support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered online support to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle challenging infrastructure issues, as well as the services of CISSP-accredited security experts to handle advanced security design and diagnostic jobs.
Progent's remote technical support experts provide exceptional value due to the fact that they have the practical experience and have access to the sophisticated technology needed to resolve most information system problems quickly. This lowers immediate costs because service calls use up fewer chargeable minutes. Online help also avoids the cost of sending a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding system outages and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support expertise is especially helpful in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.
Progent's billing policy for online help is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you receive. In contrast to many online service organizations, Progent requires no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for pricing eliminate situations where fast repairs somehow end up as big invoices. Progent's skill at dealing with problems quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized technologies and field-proven methodologies that allow the highest degree of effectiveness for remote engineering help and troubleshooting for computer networks of all sizes. Progent provides protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to interface to your company's environment remotely without compromising corporate security.
Progent's powerful customer support database system maintains extensive records for the service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of all help delivered to each client by any Progent engineer. This history of problems and solutions is organized as a conveniently retrievable internal knowledge base that enables Progent's remote support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft open up other extensive technical knowledge bases and allow fast response from vendors' in-house product engineers with the result that Progent's remote consulting experts can arrive at optimal solutions promptly.
Online technical services offered by Progent to companies in Rochester and anywhere in the state of New York include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote service professionals can deliver network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2013 development,
Microsoft Skype for Business Server migration support, Microsoft Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop services to help your company to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking consultants, and validates an individual's networking knowledge at the master level. Cisco-qualified CCIEs can resolve even the most difficult challenges encountered in network infrastructure planning, installation, administration, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration utilities and developing workarounds or locating program updates. CCIEs are an exceptional value since their deep experience permits them to find solutions for problems quickly. In common cases, less seasoned engineers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can tie into your computer system via the latest remote support tools to provide fast, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading selection of infrastructure appliances. Cisco technology support available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless APs deployment help, Cisco wireless controllers consulting, Cisco VPN and Network Security Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to recover quickly following a damaging penetration. Security solutions offered by Progent cover thorough network security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; fast recovery from malicious assaults; configuring firewalls; building secure architectures for off-site and mobile connectivity; guarding your messaging infrastructure against spam and DHA attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting services to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine local IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer phone-based consulting services to cover a wide array of computer technologies such as system architecture, messaging systems, system and operational security, plus UNIX and Windows integration. For server consolidation and easy administration in environments that incorporate Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by many of the world's top enterprises. The ProSight suite of IT management outsourcing services addresses all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to deliver web-based control and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT programs. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Rochester Company Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who lack the money or time to create an in-house Help Desk but who need quick communication with an efficient Help Desk Call Center with professional telephone support plus the expertise to escalate complex tasks to high-level engineers.
Progentís Virtual Call Center is designed for larger businesses and operates as a transparent reinforcement of your established Call Center team. Progent's Virtual Call Center can operate as a an escalation resource for complex technical problems, or be ready in hectic circumstances when your other service providers are swamped.
Progent's Help Desk staff of experienced information technology experts provides your clients in Rochester or anywhere in the state of New York immediate assistance from an effective technical support resource with extensive background providing telephone-based support and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center the reputation as a significant driver of business productivity, and Progent's target is to resolve and not simply annotate network issues.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Group provides remote professional engineering expertise and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Rochester, or anywhere in the state of New York, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your business so your IT maintenance is proactive and automated. By uncovering looming problems before they result in network outages, system monitoring can ward off stressful and expensive service crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that incorporate multiple OS platforms.
To get in touch with Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Rochester or throughout the state of New York, Progent's phone-based computer support specialists can deliver effective and economical system help whenever your company requires it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to fix computer problems rapidly while avoiding the cost and lost productivity that comes with on-premises support calls.
Even if your Rochester company works with a regular freelance consultant or employs a full time IT staff that know how to deal with the majority of computer problems, Progentís Microsoft certified engineers can still provide a convenient and transparent remote expansion of your local resources for situations when your regular IT support personnel either lack the time or the experience to deal with sudden system crises or particularly complex integration projects.
Details of Progent's Online Network Services for Rochester
Progent's phone help, remote repair, network security consulting, and network management services offer businesses in Rochester or anywhere in the state of New York unparalleled leverage for your support budget. Whether you need one-time telephone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and network management, Progent's experts can provide your organization enterprise-level IT support while allowing you to eliminate the expense and administration overhead of carrying a large in-house IT staff. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Qualified Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Rochester and is also ideal for networks in more remote regions of New York that lack technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad selection of Microsoft support tools, service databases, and continuing training.
- Per Minute Billing to Minimize Costs
Progent provides remote help on a per-minute billing plan, so you are billed only for the services you use. Progent has no minimum charge for online service and imposes no ongoing retainer for support services provided during regular business hours. This saves you from facing big bills for routine fixes.
- Access to Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers access to authorized professionals with skill in designing, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting services consist of system integration, MS Exchange consulting, corporate security design, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting expertise in critical application areas. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Programming
MS Project and Project Online Support
Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Application Programming and Debugging
Oracle Management and Application Development
MySQL DBA Services and Software Development
Apple Mac Help
Amazon MWS Application Development
By offering a full service centralized resource for IT generalists and specialists, Progent is able to tailor timely, affordable, and thorough IT solutions that meet the unique needs of your company.
- Sophisticated Remote Access Tools
Secure online access permits Progent's service professionals to observe precisely what your users see. This makes it easier to find fast solutions to issues that might otherwise demand a costly onsite service call. Sophisticated remote connectivity tools and expert technicians together enable Progent to resolve most network issues quickly and affordably. Progent is a pioneer in offsite support and automated network tracking.
- Compatibility with Popular VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24-hour Service for High System Uptime
For businesses with vital applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this service can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-conscious businesses whose clients need instant recourse to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT knowledge, refined remote support tools, and familiarity with corporate IT enable companies to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Server Platforms
Progent offers world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and in-person visits by the minute. Consequently, you owe just for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services delivered during regular business hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick fixes so you won't be tempted to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent has little competition. Businesses who work with trusted independent consultants or who maintain in-house IT staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, secure, and productive.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide round-the-clock system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your information network from painful and costly service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.