Fast and Affordable Remote Support for Rochester New York Computer Networks
Urgent Phone Support for Rochester SystemsFor businesses located in Rochester New York, Progent provides remote support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging networking problems, as well as the services of CISSP-qualified cybersecurity consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers provide exceptional value due to the fact that they have the real-world experience and are equipped with the advanced technology necessary to solve the majority of information system problems quickly. This reduces immediate costs because service calls use up fewer billable minutes. Online support also eliminates the cost of sending a consultant to your location. Your company saves additionally in indirect costs by reducing or eliminating system downtime and related losses due to business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support experience is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.

Progent's billing policy for remote support is structured to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you pay only for the services that you actually get. Unlike typical remote support firms, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and clean model for billing avoid situations where quick repairs somehow turn into big tabs. Progent's skill at dealing with technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized tools and proven methodologies which promote the maximum level of efficiency for online technical support and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's remote service group to access your company's network remotely without compromising system security.

Progent's proven customer support database application maintains extensive histories for the service that Progent's clients have received. Progent's authorized service personnel have access to the history of all help delivered to each Progent client by any engineer. This history of anomalies and fixes is structured as an easily accessible proprietary knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of accreditations and working associations with key vendors such as Cisco and Microsoft make available additional massive support knowledge bases and allow fast access to manufacturers' in-house engineering staff so Progent's online service experts can find optimal resolutions quickly.

Remote technical support services offered by Progent to companies in Rochester New York include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate services designed to enable small and medium-size businesses to benefit from the same advanced technology used by many of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical areas of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT programs. Progent's charges for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows customers to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Call Center Services
    Progent's Call Center service options for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle the most problems.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Call Center or enhancing your current one, selecting or modifying Call Center software to handle the unique demands of your corporation, or providing temporary online personnel to work with your in-house Help Desk team to handle unusually busy events such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Call Center team of experienced information technology consultants offers your workers in Rochester New York immediate access to an effective support group with substantial experience providing telephone-based support and online diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center perception as a solid enabler of business success, and Progent's target is to solve and not merely track network issues.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff offers online and in-depth consulting support and education in key business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, customization, and education offerings, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Rochester New York online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your IT support is proactive rather than reactive. By exposing emerging issues before they cause downtime, system monitoring can avoid stressful and expensive network failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments powered by a variety of platforms.
How Your Rochester Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Rochester New York, Progent's phone-based computer support specialists are ready to provide expert and cost-effective IT support the instant your company needs it. More than a decade of providing online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity technology to fix IT problems rapidly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Rochester business relies on a regular independent consultant or maintains a full time organization that can handle day-to-day network problems, Progent’s Microsoft and Cisco certified consultants can still offer a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to deal with sudden network crises or especially complicated integration projects.

Advantages of Progent's IT Support for Offices in Rochester New York
Progent's remote IT consulting services enable your Rochester organization to enjoy the benefits of timely, expert network support without the cost of maintaining a full-time IT organization. Your network will acquire added strategic value by becoming more reliable, efficient, and secure. Benefits to your company include:

  • Seamless virtual expansion of your on-site support resources
    With most companies in Rochester New York, local network service resources, whether made up of independent consultants or an in-house maintenance staff, can deal with typical technical problems. However, IT crises might strike when your regular resources are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your local support technicians. In these situations, Progent's online support experts offer a convenient, fast, and affordable way to augment your local resources and to pass on valuable information to improve your ability to deal with future problems locally.

  • Less Dependence on Freelance Service Providers
    For IT maintenance, smaller businesses commonly depend on independent freelance service providers. While freelance service people carry smaller overhead than larger service companies and can afford to charge marginally less, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the absence of reserve help may require your company to wait for help during an IT crisis. As your business expands, system unavailability and trouble with vital applications are more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve service experts to insure your IT system stays available.

  • Create a Solid Basis for Seamless Expansion
    Businesses often begin with an information system created on a shoestring budget. Without a robust framework, band-aid repairs can get thrown on top of an unstable foundation. When a company grows, stability and scalability problems can hinder the productivity of the business. Such poorly designed environments need proper assessment, smart strategic planning, and broad-based IT expertise to evolve to a system architecture that can provide the stable foundation to handle vital business demands and simplify future growth.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller organizations need guidance and technical training to navigate through an ever more complicated array of technology options available for promoting business growth and enhancing productivity. They hardly need a network engineer who is motivated to resell a certain vendor's products. Network consulting and product selling can result in a situation where the proposed solution is designed around a profitable product rather than the true needs of a business. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to align technical consulting with the real needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT background, fine tuned support software, and familiarity with corporate IT enable offices to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

How Does My Business Start Receiving Remote Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.



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  • Rochester-Monroe County Consolidate
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  • On-site Technical Support SQL Server 2017 Security and Compliance Microsoft Experts SQL Server 2017 Automatic Database Tuning Remote Technical Support
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    Progent’s Microsoft certified consultants provide a variety of support services for Dynamics GP. Dynamics GP/Great Plains is a Microsoft financial platform and corporate management tool based, like all Microsoft accounting solutions, on the expandable and popular foundation of Windows technology. Dynamics GP/Great Plains 2010, the latest version of Microsoft financial products in the Microsoft Dynamics GP/Great Plains family, provides an affordable tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Dynamics GP/Great Plains is simple to install and integrate, and with its segmented approach you can purchase only the functions you currently require, with the option to add users and enlarge functionality in the future. Progent’s Microsoft Dynamics GP/Great Plains Software support experts can help you deploy, configure and administer Dynamics GP 2010 and also earlier versions of Dynamics GP.

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    Progent can help your business in any and all phases of your upgrade to Microsoft Exchange 2016 including planning high availability architecture for an on-premises, cloud-based or hybrid environment; licensing requirements for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Hyper-V strategy; determining mass storage capacity required for your virtual machines, databases and logs; configuring HLB for fault-tolerant client access services; designing, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Microsoft Office Security Consulting

    Progent’s IT outsourcing services offer affordable computer consulting for small businesses. Whether it involves planning system architecture, setting up an in-house Help Desk or outsourcing a one, rolling out a new email platform, monitoring your system, or building a web-based business application, outsourcing your IT engineering services can contain expenses and eliminate risks, permitting network support expenses to increase in a more moderate and manageable manner than is feasible by building up a large, knowledgeable internal IT organization. Progent’s Outsourcing White Paper and flyers explain how Progent can help you build a secure and robust system foundation for your critical business software based on Microsoft Windows such as Office XP, Office 2003, and Microsoft Office 2000.

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    Progent's Check Point consultants can show you how to select and deploy Check Point Software Firewall utilities and hardware based on Check Point Software's security platform to offer an economical and effective security defense for your business network. Progent can also help you integrate other Check Point products such as Check Point ZoneAlarm and Check Point UTM-1 appliances with security solutions from other vendors and provide a central stop for on-going network support, administration, education, and design services.

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    Microsoft Exchange Server 2013 includes major enhancements to the capabilities of its predecessor Exchange 2010 and delivers important innovations as well as a revamped structure. These enhancements favorably impact vital IT areas including ease of administration, availability, compliance, cost of ownership, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the potential advantages of upgrading to Microsoft Exchange 2013, create an efficient validation and rollout plan, and train your IT team to manage your Microsoft Exchange 2013 environment. Progent can also provide affordable remote consulting and management services for Exchange Server 2013.

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    Office 365 and on-premises Exchange Consulting Services

    Progent can assist your business to evaluate the wealth of subscription options offered with Office 365 and integrate your information network with Office 365 in a way that delivers maximum business value. Progent supports cross-platform environments that include Windows, macOS or OS X, and Linux software. Progent can also help your business to create and maintain hybrid networks that transparently integrate on-premises and cloud resources.

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    Consultants Remote Management

    Remote server management cards offer IT administrators complete control over a server without the requirement for a personal visit. Using remote server management cards, all console screen data plus keyboard and mouse functionality are transferred to a remote session to a support expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized consultants can help you to design, implement, and support a high-availability company network that incorporates remote management cards and Progent can utilize these remote server management cards to deliver low-cost remote technical help. Progent is familiar with a number of remote server management cards such as Aten remote management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon remote management cards.

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    For Windows desktop and application virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop consultant who can help you to plan a XenDesktop environment that improves the business value of your information network; configure XenDesktop software with your physical and virtual servers, end-user computers, and printers; migrate your existing virtual desktop software to the latest releases of XenDesktop; and provide advanced online technical support. Progent can also instruct your IT staff to follow industry leading practices to manage XenDesktop effectively.

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    ProSight Enhanced Security Protection Consulting

    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware.

  • Small Office Consultants Technology Consulting Small Business
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    • Microsoft LCS Server Instant Messaging Consultants
    Microsoft LCS Server Instant Messaging Technology Consulting

    Microsoft Office Communications Server delivers IM and Real Presence in a scalable, enterprise-grade package featuring enhanced protection, transparent integration with popular Microsoft software, an expandable, standards-based development environment, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Your organization can benefit from cost savings and improved business efficiencies, enhanced worker productivity, and stronger IP protection with this simple-to-manage, highly available IM platform. Effective deployments of Microsoft Office Communications Server require extensive planning and consideration before installation. Progent's Microsoft-certified professionals can deliver the skill needed to realize all the benefits of Microsoft Office Communications Server throughout your entire organization.

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    • 24x7 Support and Integration Colbolt Linux
    Setup and Support CentOS Linux

    Progent's Linux consulting services provide small companies and software developers help with administering and supporting Linux systems that coexist with Microsoft-powered networks. Progent offers your business contact with Linux experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP credentials. This broad array of expertise offers you a convenient single consulting firm to show you how to create and maintain a secure and robust cross-platform network and communications environment that supports Linux and Microsoft coexistence by combining MS Windows with leading Linux derivatives such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.

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    Progent's certified database developers offer small and midsize businesses online DBA and programming services for popular database platforms such as Microsoft SQL Server, Oracle, MySQL, and Office Access. Support services available from Progent include software installation and configuration, application design and programming, management support, replication and synchronization solutions, storage management, tuning, migration, information security, backup/restore options, problem solving, and webinar training.

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    • IT Consultants SharePoint Excel Services
    SharePoint InfoPath Forms Services Computer Consultants

    Progent's Microsoft-certified engineers offer affordable remote technical support and programming services to help you to plan, implement, administer, and maintain SharePoint 2010 environments that can include web sites that can function as intranets, extranets, document and media management applications, wikis, data marts, business analytics, enterprise-wide search engines, workflows, and other utilities to promote and enhance information sharing. Progent can help you combine SharePoint 2010 with MS SQL Server and with other data sources as well as with Microsoft's familiar desktop applications like Excel, Word, Outlook, and Project. Progent can assist your business to migrate from previous releases of SharePoint or move a mix of web technologies into a unified and easily managed SharePoint 2010 solution.

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    Progent's short-term IT staffing services enable you to respond to sudden increases in demand for network professionals without incurring the costs and hassle associated with vetting and hiring reliable technical help and without adding to your permanent workforce.

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    Fortinet FortiGate next-generation firewalls are industry leaders in offering best-in-class throughput for SSL inspection. Progent's Fortinet firewall experts can help you to configure your Fortinet firewalls to safeguard all your IT resources at the network perimeter, within the data center, at branch locations, and in the cloud.

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    Cisco Unified Communications Manager (CUCM), previously branded CallManager, is the center of Cisco's collaboration portfolio. Unified CM and Cisco Unified CM Express (CME) provide a modern IP-PBX by integrating tightly with apps that include Unified CM IM and Presence Service, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's Cisco-certified consultants can deliver efficient and budget-friendly remote and on-premises expertise to assist businesses of all sizes to create and maintain Unified CM environments by providing Unified Communications Manager configuration and troubleshooting consulting services that deliver optimum productivity. Progent's consultants can assist with any aspect of CUCM configuration and troubleshooting in areas such as integrating Voice over IP phones and desktop Video phones, designing dial plans, setting up SIP connections and PSTN calling, installing ISR G2 routers with CUBE VoIP networking support, designing UCS server clustering systems for survivability, performance tuning, and integration with Exchange Server.

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    • Postini Installation support
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    E-Mail Guard is a comprehensive service for defending against spam and viruses. E-Mail Guard handles the protection and administration of company email by providing constantly improved spam and virus blocking, policy management, content filtering, and protection against email-borne DHA and Distributed Denial of Service attacks. E-Mail Guard also includes tracking, administration and analysis utilities plus outgoing email testing to help you troubleshoot your email system and define and regulate corporate security policy.

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    Progent's Cisco certified networking experts can help you to manage older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also assist you to configure, manage, upgrade and debug Cisco ASA 5500-X security appliances with Firepower Services.

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