Fast and Affordable Remote Support for Rochester New York Computer Networks
For businesses located in Rochester New York, Progent provides remote support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging networking problems, as well as the services of CISSP-qualified cybersecurity consultants to help with advanced security architecture and diagnostic jobs.
Progent's remote technical support engineers provide exceptional value due to the fact that they have the real-world experience and are equipped with the advanced technology necessary to solve the majority of information system problems quickly. This reduces immediate costs because service calls use up fewer billable minutes. Online support also eliminates the cost of sending a consultant to your location. Your company saves additionally in indirect costs by reducing or eliminating system downtime and related losses due to business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support experience is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.
Progent's billing policy for remote support is structured to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you pay only for the services that you actually get. Unlike typical remote support firms, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and clean model for billing avoid situations where quick repairs somehow turn into big tabs. Progent's skill at dealing with technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized tools and proven methodologies which promote the maximum level of efficiency for online technical support and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's remote service group to access your company's network remotely without compromising system security.
Progent's proven customer support database application maintains extensive histories for the service that Progent's clients have received. Progent's authorized service personnel have access to the history of all help delivered to each Progent client by any engineer. This history of anomalies and fixes is structured as an easily accessible proprietary knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of accreditations and working associations with key vendors such as Cisco and Microsoft make available additional massive support knowledge bases and allow fast access to manufacturers' in-house engineering staff so Progent's online service experts can find optimal resolutions quickly.
Remote technical support services offered by Progent to companies in Rochester New York include:
Authorized MS Windows Expertise
Progent's Microsoft-certified remote support experts offer computer system problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration consulting, Microsoft Teams configuration help, Skype for Business Server migration support, Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop consulting and support services to help you company to deploy, configure, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network infrastructure engineers, and indicates a consultant's network technology skills at the master level. Cisco CCIEs know how to resolve the most complex problems associated with network design, integration, maintenance, compliance, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or identifying program updates. CCIEs represent an exceptional cost-effectiveness because their depth of expertise enables them to find solutions for problems rapidly. In many instances, less qualified engineers can struggle for hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your network using advanced on-line troubleshooting tools in order to perform efficient, secure, and affordable analysis and remediation.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's CCIEs offer assistance with all of Cisco's market leading family of connectivity products. Cisco networking support available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP planning and configuration, Aironet Wireless APs engineering support, Cisco WiFi controllers support Services, Cisco Security and VPN Consulting services, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security solutions to enhance the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to clean up quickly following a serious breach. Security services offered by Progent cover comprehensive network security and compliance audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recuperation from malicious assaults; installing firewalls; building safe mechanisms for off-site and mobile access; defending your messaging infrastructure against viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support to help companies of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for restoring services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can produce reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to cover a wide array of computer technologies such as system architecture, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy administration in networks that include Linux with Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also help with migration from older systems to MS Windows or Linux-based environments. Progent's group-oriented methodology for resolving technical issues enables fast escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance analyzing problems within UNIX/Linux systems powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate services designed to enable small and medium-size businesses to benefit from the same advanced technology used by many of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical areas of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT programs. Progent's charges for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows customers to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Rochester Business Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Call Center service options for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle the most problems.
Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Call Center or enhancing your current one, selecting or modifying Call Center software to handle the unique demands of your corporation, or providing temporary online personnel to work with your in-house Help Desk team to handle unusually busy events such as software migrations, mass upgrades, or installing brand new business software.
Progent's Call Center team of experienced information technology consultants offers your workers in Rochester New York immediate access to an effective support group with substantial experience providing telephone-based support and online diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center perception as a solid enabler of business success, and Progent's target is to solve and not merely track network issues.
- Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff offers online and in-depth consulting support and education in key business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, customization, and education offerings, see Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Rochester New York online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your IT support is proactive rather than reactive. By exposing emerging issues before they cause downtime, system monitoring can avoid stressful and expensive network failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments powered by a variety of platforms.
To get in touch with Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Rochester New York, Progent's phone-based computer support specialists are ready to provide expert and cost-effective IT support the instant your company needs it. More than a decade of providing online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity technology to fix IT problems rapidly while eliminating the cost and lost time associated with on-premises service visits.
Even if your Rochester business relies on a regular independent consultant or maintains a full time organization that can handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to deal with sudden network crises or especially complicated integration projects.
Advantages of Progent's IT Support for Offices in Rochester New York
Progent's remote IT consulting services enable your Rochester organization to enjoy the benefits of timely, expert network support without the cost of maintaining a full-time IT organization. Your network will acquire added strategic value by becoming more reliable, efficient, and secure. Benefits to your company include:
- Seamless virtual expansion of your on-site support resources
With most companies in Rochester New York, local network service resources, whether made up of independent consultants or an in-house maintenance staff, can deal with typical technical problems. However, IT crises might strike when your regular resources are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your local support technicians. In these situations, Progent's online support experts offer a convenient, fast, and affordable way to augment your local resources and to pass on valuable information to improve your ability to deal with future problems locally.
- Less Dependence on Freelance Service Providers
For IT maintenance, smaller businesses commonly depend on independent freelance service providers. While freelance service people carry smaller overhead than larger service companies and can afford to charge marginally less, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the absence of reserve help may require your company to wait for help during an IT crisis. As your business expands, system unavailability and trouble with vital applications are more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve service experts to insure your IT system stays available.
- Create a Solid Basis for Seamless Expansion
Businesses often begin with an information system created on a shoestring budget. Without a robust framework, band-aid repairs can get thrown on top of an unstable foundation. When a company grows, stability and scalability problems can hinder the productivity of the business. Such poorly designed environments need proper assessment, smart strategic planning, and broad-based IT expertise to evolve to a system architecture that can provide the stable foundation to handle vital business demands and simplify future growth.
- Interact with Solution Providers Instead of Product Resellers
Smaller organizations need guidance and technical training to navigate through an ever more complicated array of technology options available for promoting business growth and enhancing productivity. They hardly need a network engineer who is motivated to resell a certain vendor's products. Network consulting and product selling can result in a situation where the proposed
solution is designed around a profitable product rather than the true needs of a business. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to align technical consulting with the real needs of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT background, fine tuned support software, and familiarity with corporate IT enable offices to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Start Receiving Remote Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Servers
Progent can provide world-class expertise for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 R2 expertise, Microsoft Windows 2003 upgrades, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises help per minute. Consequently, you are charged only for received services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup fee and requires no retainer for support services provided during regular working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be forced to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted freelance service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from painful and costly availability losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.