Fast Online Support for Rochester Information Networks
Fast Remote Support for Rochester SystemsFor organizations in Rochester or anywhere in New York, Progent offers online support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote support to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's remote support experts offer exceptional leverage because they have the real-world experience and are equipped with the advanced technology needed to solve most network issues rapidly. Efficient support reduces direct expenses because service calls require minimal chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your organization saves additionally in incidental expenses by reducing or eliminating system downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting experience is particularly important for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged exclusively for the support that you receive. In contrast to many remote support organizations, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing eliminate situations where quick repairs manage to turn into substantial invoices. Progent's penchant for disposing of problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized technologies and field-proven processes that ensure the maximum level of efficiency for online technical support and troubleshooting for IT systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to communicate with your company's network without compromising network security.

Progent's proven technical support reporting system keeps comprehensive documentation describing all service that Progent's customers have received. Progent's staff service personnel have access to the details of all help delivered to each Progent customer by every Progent consultant. This database of anomalies and responses is stored as a readily searchable support knowledge base that allows Progent's online support experts to share their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's extensive list of accreditations and close associations with key vendors including Cisco and Microsoft open up other extensive support databases and allow fast access to manufacturers' internal product engineers so Progent's online service specialists are able to arrive at the most efficient solutions promptly.

Remote services available from Progent to companies in Rochester and anywhere in the state of New York include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to enable small and mid-size businesses to utilize the same best-of-breed technology used by many of the world's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all critical facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the complete threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their networking appliances like switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your Progent consultant so any looming problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The interview is designed to assess your organization's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup environment that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the consultants required. Progent's background in these important areas of information technology allows customers to complete critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk support programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk Call Center consulting services can guide you in creating an effective new Help Desk Call Center or revamping your current one, identifying or customizing Help Desk Call Center software to address the particular demands of your corporation, or providing temporary phone support staff to work with your in-house Help Desk group to deal with unusually busy scenarios like software migrations, mass updates, or installing new business software.

    Progent's Call Center staff of seasoned information technology professionals offers your customers in Rochester or anywhere in the state of New York rapid assistance from a large support group with years of experience delivering phone consulting and online repair service for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center perception as a solid contributor to company efficiency, and Progent's policy is to solve instead of merely report technical issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Group provides online professional consulting expertise and training in key application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Rochester, or anywhere in the state of New York, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so your network maintenance is proactive rather than reactive. By spotting possible trouble spots before they evolve into downtime, system monitoring can minimize disruptive and costly network breakdowns. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks powered by multiple OS platforms.
How Your Rochester Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Rochester or anywhere in the state of New York, Progent's online computer support specialists can provide effective and cost-effective IT help the moment your business needs it. Long experience offering remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to repair computer problems quickly while eliminating the cost and lost productivity associated with in-person support calls.

Even if your Rochester company relies on a local independent support technician or maintains a full time IT staff that know how to deal with common network problems, Progent’s Microsoft certified engineers can still provide a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to handle sudden network emergencies or particularly challenging integration projects.

Details of Progent's Online Computer Support for Rochester
Progent's online support, remote repair, network security consulting, and network administration services give companies in Rochester or throughout the state of New York unparalleled leverage for your IT budget. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk call center services and system management, Progent's professionals can deliver your organization enterprise-level network support while allowing you to eliminate the expense and hassle of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT expertise, fine tuned support tools, and understanding of corporate IT enable companies to escape the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.