Immediate Remote Support for Rochester New York Information Networks
For businesses in Rochester New York, Progent provides online support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle challenging networking problems, as well as the assistance of CISSP-certified security consultants to handle high-level security architecture and diagnostic issues.
Progent's online technical support engineers offer excellent value because they have the real-world background and are equipped with the sophisticated tools required to solve most information system issues rapidly. Efficient support lowers direct expenses since service calls accumulate fewer chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more in indirect expenses by minimizing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online technical support know-how is particularly valuable in environments that are dependent on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's pricing policy for online support is structured to leverage your IT service investment. Progent bills by the minute for phone assistance, so you owe just for the services that you receive. In contrast to typical remote service companies, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and clean model for pricing do away with situations where fast repairs somehow end up as substantial tabs. Progent's penchant for solving problems quickly means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an array of optimized technologies and field-tested processes that ensure the highest level of efficiency for remote engineering help and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's online support team to connect to your network without violating corporate security.
Progent's powerful technical support database system includes thorough documentation describing all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of all help provided to each client by any consultant. This database of trouble tickets and fixes is organized as a readily accessible internal knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and working associations with major technology companies including Cisco and Microsoft open up additional massive support knowledge bases and permit fast response from vendors' in-house engineering staff with the result that Progent's remote service experts can find optimal solutions promptly.
Online support offered by Progent to companies in Rochester New York include:
Authorized Windows Expertise
Progent's Microsoft-expert online support professionals can deliver computer repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help your company with a broad variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Skype for Business migration consulting, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective desktop services to assist your company to install, integrate, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Windows 10 migration help plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure professionals, and validates a person's network technology knowledge at the master level. CCIEs know how to resolve even the most stubborn challenges surrounding network design, deployment, management, compliance, and repair. CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with IOS Software network management utilities and coming up with workarounds or identifying software updates. CCIEs offer exceptional value because their broad expertise enables them to resolve problems rapidly. In many instances, less qualified engineers can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE consultants can connect to your computer system via advanced on-line support tools in order to perform fast, safe, and affordable analysis and remediation.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling selection of infrastructure appliances. Cisco technology consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting services, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and configuration, Aironet Wireless Access Points planning and integration support, Cisco wireless controllers integration consulting, Cisco VPN Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection services that can strengthen the immunity of your Windows, Apple macOS and OS X, Linux environment against assaults or assist your company to recover rapidly after a serious penetration. Security services offered by Progent include: in depth information security and compliance audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm assaults; configuring firewalls; designing secure techniques for off-site and mobile connectivity; defending your email infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Progent offers advanced remote support services to help companies of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine local resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable workflow for recovering applications and services quickly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a wide array of information technologies including network infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified administration in networks that incorporate Linux-based systems and Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from legacy applications to MS Windows or Linux-based solutions. Progent's team-based approach to resolving network problems enables fast escalation, if necessary, to consultants with appropriate experience to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent online help diagnosing problems within UNIX/Linux networks based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's top enterprises. The ProSight suite of outsourced network management services addresses all key facets of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows fast restoration of critical files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent consultant so any looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows clients to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Rochester Company Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Call Center programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Call Center or revamping your current one, selecting or modifying Help Desk application software to handle the particular requirements of your business, or providing occasional online staff to reinforce your internal Call Center group to handle demanding situations like software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran information technology professionals provides your computer users in Rochester New York immediate access to a dependable support resource with years of experience providing telephone-based help and remote repair service for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk the reputation as a solid enabler of business performance, and Progent's goal is to solve rather than merely document IT issues.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Team offers online advanced consulting expertise and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and education for popular Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, programming, and training services, visit Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Rochester New York remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so your network support is proactive and automated. By anticipating potential trouble spots before they grow into network outages, automated monitoring can ward off stressful and costly information system breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or systems that support multiple OS platforms.
To get in touch with Progent about urgent remote support with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Rochester New York, Progent's phone-based computer support engineers can provide effective and affordable system support whenever your organization requires it. More than a decade of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online access tools to repair computer problems rapidly while avoiding the expense and lost time associated with on-premises support calls.
Even if your Rochester organization relies on a local freelance consultant or employs an in-house organization that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the availability or the experience to fix unexpected network crises or especially complicated integration problems.
Advantages of Progent's IT Support for Organizations in Rochester New York
Progent's remote IT consulting services enable your Rochester organization to have the advantages of immediate, expert network support without the cost of managing an in-house IT organization. Your network will acquire greater business worth by being increasingly available, productive, and protected. Advantages to your business include:
- Seamless remote extension of your on-site IT resources
With most organizations in Rochester New York, nearby computer support providers, whether represented by independent consultants or an internal IT staff, can handle typical technical problems. On the other hand, IT crises sometimes strike when local resources are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your local service people. In these instances, Progent's on-call support professionals give you an easy, quick, and budget-friendly solution to augment your local help and to pass on useful knowledge to improve your ability to handle downstream issues in-house.
- Reduced Dependence on Freelance Service Providers
For IT support, smaller offices often rely on independent freelance consultants. Although independent consultants have smaller overhead than big support companies and can often charge marginally less, they are often overextended, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the lack of backup personnel may require your business to go without assistance during an emergency. As your company expands, network unavailability and trouble with critical software become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve support experts to make sure your network stays available.
- Build a Scalable Foundation for Seamless Expansion
Companies typically begin with an information system implemented on a modest budget. Lacking a scalable framework, slap-dash repairs can get piled on top of a weak foundation. As a network grows, reliability and expandability issues can hinder the success of the business. Such poorly designed systems require careful assessment, intelligent long-term planning, and broad-based technical expertise to upgrade to a system infrastructure able to deliver the stable foundation to meet critical business demands and facilitate downstream growth.
- Work with Solution Providers Instead of Product Vendors
Smaller businesses need advice and technical training to navigate through an increasingly complex maze of technology options capable of accelerating business growth and enhancing productivity. These companies do not need a network engineer who is attempting to earn a commission on a specific vendor's products. Network consulting and product sales can lead to a scenario where the proposed
solution is designed around a predetermined technology instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match technical expertise with the real interests of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical expertise, fine tuned support software, and familiarity with enterprise networking enable offices to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Online Network Support from Progent?
- In-depth Expertise in Microsoft's Complete Family of Servers
Progent can provide world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 migration, Windows 2003 Server maintenance, MS Exchange 2019 Server deployment, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person help per minute. Consequently, you are charged just for delivered support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services delivered during regular business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for fast solutions so you won't be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces few competitors. Businesses who utilize trusted freelance service providers or who employ in-house IT personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, protected, and productive.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only support firms to offer 24x7 network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause downtime, network monitoring can save your information network from painful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.