Fast Online Support for Rochester IT Networks
Urgent Remote Consulting for Rochester SystemsFor businesses located in Rochester or anywhere in New York, Progent offers online help for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the assistance of CISSP-certified security experts to handle advanced security architecture and troubleshooting issues.

Progent's online support engineers offer excellent leverage because they have the practical experience and have access to the sophisticated tools necessary to solve the majority of network problems quickly. This reduces immediate expenses because solutions use up minimal chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your company saves even more with incidental costs by reducing or avoiding system outages and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote technical support experience is especially valuable in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you are invoiced just for the support that you receive. Unlike typical remote service companies, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate situations where fast repairs manage to turn into substantial bills. Progent's penchant for solving problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of optimized technologies and field-tested processes which ensure the highest degree of effectiveness for online consulting and troubleshooting for information systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's Technical Response Center to communicate with your company's computer system without compromising system security.

Progent's proven service reporting system stores detailed documentation for the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of services delivered to each client by any Progent consultant. This database of trouble tickets and solutions is organized as a readily exploitable support database that enables Progent's remote support experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and close associations with key vendors including Cisco and Microsoft make available additional vast technical databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's online consulting experts can arrive at optimal resolutions in the least time.

Remote support services available from Progent to companies in Rochester and anywhere in the state of New York include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by some of the world's leading corporations. The ProSight line of network monitoring and management services covers all critical areas of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM protects local and cloud resources and provides a single platform to address the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based control and world-class protection for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT programs. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows customers to complete major projects economically and on time. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who lack the money or time to support an in-house Help Desk Call Center but who need quick access to a dependable Call Center with professional phone assistance plus the technical depth to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk Call Center consulting support can assist you in creating an effective new Help Desk Call Center or enhancing your existing one, identifying or customizing Call Center application software to address the particular demands of your company, or providing temporary phone support staff to reinforce your in-house Help Desk Call Center team to deal with high-demand situations such as software transitions, mass upgrades, or rolling out new business software.

    Progent's Call Center staff of experienced information technology experts gives your customers in Rochester or anywhere in the state of New York rapid assistance from an efficient network service group with years of experience offering phone help and online repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a solid contributor to business success, and Progent's goal is to fix instead of simply record technical issues.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts Team offers phone-based advanced engineering support and training in specific business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and training for familiar Microsoft business applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Rochester, or anywhere in the state of New York, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your environment so your computer maintenance is proactive and automated. By spotting possible trouble spots before they expand into crashes, proactive monitoring can ward off disruptive and expensive network crises. Progent can also deploy network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems powered by a mix of OS platforms.
How Your Rochester Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based support with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Rochester or throughout the state of New York, Progent's online computer support specialists can provide expert and affordable IT support the instant your company has to have it. Long experience delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to solve IT problems rapidly while avoiding the expense and lost time associated with on-site support visits.

Even if your Rochester company has a local freelance consultant or employs an in-house organization that can deal with typical computer problems, Progent’s Microsoft and Cisco certified consultants can offer an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to solve sudden system emergencies or especially challenging integration projects.

Details of Progent's Remote Computer Services for Rochester
Progent's online help, remote troubleshooting, system security consulting, and network management services offer companies in Rochester or throughout the state of New York the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's professionals can provide your business world class network support while allowing you to eliminate the expense and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT knowledge, refined remote support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Entire Line of Server Platforms
    Progent can provide in-depth expertise for Microsoft’s popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 migration, Windows 2003 upgrades, MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management support.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person help by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and requires no retainer for support services provided during regular working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you won't be forced to allow minor problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small service organizations who offer minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports transmitted by every staff member to every client. The discipline of detailing and archiving support records results in more effective service and eliminates a variety of common misfortunes such as when a support client is effectively held captive to a consultant who won’t release the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.