Professional Online Service for Rockford, Illinois Computer Networks from Microsoft Certified Consultants
Small businesses have traditionally been underserved by large IT support organizations. Many small companies permit themselves to become dangerously reliant on freelance consultants or small support firms who don't have the size or broad knowledge to react quickly or efficiently to technical crises. Still other small businesses turn to mass-market service firms that employ technicians taught to offer standardized solutions to common problems but who do not have the background and versatility to handle the diversity of configurations and absence of standardization that characterizes small company IT networks.
Progent's proven methodology for providing affordable and successful network service to small businesses has made Progent among the premier Microsoft-certified IT service organizations in the United States. Progent has delivered online support to companies in every state in the country (See Progent's customer testimonials).
For mid-size and large companies, Progent offers co-sourcing support to add to the skills of your internal IT support group. This can cut costs and help meet schedules for major IT initiatives such as software programming, disaster recover/business continuity planning, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of certified consultants to assist your business to plan and execute a sensible cloud strategy.
Main Technologies Serviced by Progent for Business Networks in Rockford, Illinois
Progent offers the support of accredited experts for all facets of network technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent's consultants include:
Support Delivery Alternatives Available for Rockford, Illinois Businesses
Progent has a selection of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, system architecture, hosting, and IT administration. Progent's model for delivering computer support is based on the Help Desk structure common to larger IT organizations. Progent's Helpdesk Support Mechanism ensures rapid support, comprehensive activity documentation, consistent follow-through, and tight cost monitoring across a range of IT service delivery alternatives that include online repairs, in-person support, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and scheduled online support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support experts can help customers to troubleshoot and fix network issues without the expense or time loss of in-person service calls. The experience of Progent's network consultants allows them to handle the majority of network problems quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based registration process for first-time clients to address emergency network problems and Progent charges by the minute with zero startup charges or minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISM-certified security engineers. Learn more details concerning Progent's online network support services.
- On-site Support
Progent offers on-site computer assistance for registered clients in larger cities in the United States. Progent's onsite support personnel can operate in tandem with Progent's online support engineers to give small and midsize businesses the ideal combination: hands-on support technicians when you require them plus the on-line help of Progent's seasoned staff of IT engineers, security specialists, and business application programmers. The wait time for on-site support calls is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises service. Learn more details concerning how to register for Progent's onsite computer support.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. For details, refer to Help Desk Services.
- IT Consulting Services
Progent offers small and midsize companies affordable availability of enterprise-class consultants who can provide help with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection engineering, high availability network engineering, virtual server strategies, plus configuration, customization and training for business applications such as accounting, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can help with short-term projects such as site moves and major system upgrades, extended projects like management information software development and customization, relational database software programming and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network management, or urgent services such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for critical business applications like Exchange and SQL Server to provide small companies with higher levels of availability, security, and recoverability than is feasible with the type of in-house data center that is realistically affordable for the majority of small organizations. Because Progent utilizes the same data centers that support the gear of many of the world's biggest IT organizations, Progent can eliminate the investment in creating and managing the infrastructure needed for enterprise-class environmental control, power failover, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and revisions remain updated, security and performance is constantly tracked, and systems are regularly archived and available for full and rapid restoration. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for all of a small company's servers in an environment that not only provides the highest level of availability and expandability but that is in addition easy for customers to transfer to another service firm or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that allow companies with mixed networks to benefit dramatically on the costs of capital equipment, infrastructure support, and network administration while getting world-class reliability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered service, can handle the mixed- platform and non- standardized environments common with small businesses, and retains control of the software in the customer's possession so that migrating to a new virtualized system is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent can provide expert remote support services to help companies of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with government and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security companies to deliver centralized management and world-class protection for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so all looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more complex array of network products such as firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a company-wide perspective on system security and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and statutory regulations for IT information protection and reporting.
The breadth and size of Progent's engineering team offer a unique set of benefits to customers wishing to increase the business value of their IT network within an affordable budget. These advantages include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry background, in the trenches of IT service, performing a wide variety of technical tasks for an extensive array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not only expert IT help, but also a support engineer with proven methods for fixing actual IT problems rapidly.
Learn more details about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to charge for online service and on-site help per minute. As a result, you pay just for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no registration charge and asks no monthly commitment for services provided during regular working hours. Many service firms impose substantial minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity eliminates major bills for quick repairs. Another advantage of by-the-minute pricing is that clients will be less inclined to permit simple issues to fester until they grow into big problems.
Read additional information about Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Support
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local service firms who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support documentation sent by every staff member to every client. The practice of detailing and organizing service records results in more effective support and eliminates a slew of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent faces few competitors. Small businesses who work with independent consultants or who employ internal IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, protected, and efficient.
Learn additional information concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Rockford, Illinois business needs to contact Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Network Support
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).