Quick, Affordable Remote Computer Support for Rockford, Illinois Small Businesses
For more than two decades, Progent has specialized in providing world-quality network support services to customers with small-company budgets. Progent has developed a powerful service system that features a low-overhead, tightly connected virtual office infrastructure, sophisticated online repair technology, a large team of engineers accredited in a broad range of technical disciplines, a Help Desk service model that promotes responsiveness and guarantees follow-up, a worldwide team of remote troubleshooting professionals, on-site support availability for the majority of most zip codes in the United States, and a corporate ethos committed to fixing technical issues in the least time and at the lowest cost to customers.
For larger companies, Progent can provide co-sourcing and project management support to reinforce the technical skills of your in-house network service team. This can cut costs and minimize technical risks for big projects such as application development, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or technology migrations.
Progent can in addition provide the services of accredited experts to help your business to design and execute a sensible cloud strategy.
Main IT Areas Serviced by Progent for Rockford, Illinois Businesses
As a Microsoft-certified Partner IT service firm that maintains a large team of Cisco Certified CCIE network consultants and Apple Computer accredited engineers, Progent offers urgent troubleshooting and affordable remote consulting to Rockford, IL small businesses for a broad array of computer technologies including:
Service Delivery Options for Rockford, Illinois Businesses
Progent has a selection of options for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting services, and IT administration. Progent's model for delivering computer support services is built on the Call Center operational structure common to larger IT organizations. Progent's Helpdesk Support Model ensures fast support, thorough service records, consistent follow-up, and tight expense control across a range of network service delivery alternatives that include remote troubleshooting, in-person support, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified support experts can help customers to analyze and fix hardware and software problems without the expense or time loss of travel for onsite service visits. The background of Progent's IT consultants makes it possible to resolve the majority of IT issues quickly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-based signup procedure for new customers to accommodate urgent situations and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out more information about Progent's online computer support services.
- On-site Support
Progent offers on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in conjunction with Progent's online service engineers to give small and midsize businesses the optimal solution: on-premises support technicians when you need them as well as the remote help of Progent's worldwide staff of network consultants, security professionals, and business software programmers. The response time for in-person support visits is usually under 24 hours. There is no start-up or retainer fee for registering as a Progent client for on-premises service. Learn more about how to register for Progent's in-person network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. For details, refer to Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize companies budget-friendly access to world-class IT professionals who can provide help with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network protection consulting, high availability network engineering, server virtualization solutions, plus configuration, programming and support for small business software such as financials, operations, management reporting, sales automation, and productivity packages. Progent can help with short-term projects including site relocations and massive software upgrades, longer term projects like business analytics software programming and support, database software programming and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or emergency response like data restoration and virus cleanup.
- Application Hosting
Progent can host key applications like Exchange and MS SQL in order to provide small companies with greater levels of reliability, security, and recoverability than is feasible using the type of in-house data center that is achievable for the majority of small companies. Since Progent utilizes the same data centers that host the gear of some of the planet's largest information technology companies, Progent can eliminate the cost of creating and managing the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that upgrades and revisions stay updated, security and efficiency is continually tracked, and systems are regularly backed up and ready for complete and rapid restoration. Find out additional information concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small company's production servers in an environment that not only provides the highest degree of dependability and extensibility but that is also convenient for customers to migrate to another support provider or to move in-house when your situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization technologies that allow small businesses with multi-vendor networks to save dramatically on the costs of hardware, system maintenance, and network administration while achieving world-class dependability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed package, can support the multi- OS and loosely standardized networks typical of small companies, and keeps ownership of the software licenses in the client's hands so that migrating to a different virtual system is fast, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still offering all the savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced online consulting to help organizations of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's affordable ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity programs important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more complex collection of infrastructure technologies such as firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security experts,
CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of system security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help companies comply with industry standards and statutory requirements for network information protection and incident reporting.
The scope and size of Progent's engineering team bring a powerful set of benefits to organizations trying to maximize the productivity of their IT network within a realistic budget. These advantages include:
- Best Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, in the trenches of IT service, executing a wide range of technical tasks for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its support personnel. This ensures that you get not just world-class IT skills, but also a support engineer with field-tested methods for fixing real-world IT problems quickly.
Find out more details concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to charge for online service and on-site help per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services delivered during normal working hours. Many support firms impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with major invoices for quick fixes. Another advantage of by-the-minute pricing is that customers are not inclined to permit simple problems to stay unaddressed until they become major ones.
Learn more details about Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports given by every consultant to each customer. The discipline of detailing and archiving support activity allows more effective support and avoids a slew of typical problems such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Learn more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent has few competitors. Small companies who work with freelance consultants or who maintain in-house IT staffs gain when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
Read more details about Progent's knowledge transfer services.
If your Rockford, Illinois company wants to contact Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Immediate Remote Network Support
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).