Affordable Computer Tech Support from Microsoft certified Experts for Companies in Rockford, IL
By delivering world-class support when you need it, making available in-depth expertise for key business applications, providing innovative services such as virtual data center hosting, invoicing only for services delivered, and charging no setup or retainer fees for standard services, Progent helps your company to increase the competitive value of your information system and reduce support expenses. Progent appreciates that network protection, dependability, and performance are as critical to small companies as to large corporations but that small companies lack the leverage to spend heavily in computer technology and in-house support groups. Progent's fundamental competitive advantage is that no IT support firm can match Progent's ability to deliver the IT support expertise your company needs whenever you require it and at a cost you can justify.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to add to the technical skills of your in-house IT support team. This can save money and help meet schedules for big projects like software design and development, disaster recovery planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to accredited experts to help your company to design and implement a sensible cloud strategy.

Main Practice Areas Serviced by Progent for Office Networks in Rockford, Illinois
Progent provides the services of certified experts for all aspects of information technology found in small organizations. Products and technologies serviced by Progent include:

Support Delivery Options for Rockford, Illinois Businesses
Progent has a selection of options for providing small businesses and local governments with affordable IT services for technical support, consulting, and network management outsourcing. Progent's paradigm for delivering network support services is based on the Call Center structure familiar to larger IT support organizations. Progent's Help Desk Support Model promotes rapid support, thorough activity documentation, dependable follow-up, and tight cost monitoring across an array of network support delivery modes that include online repairs, on-premises help, and top-level consulting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified service professionals can assist customers to analyze and repair network issues without the expense or time loss of in-person service visits. The background of Progent's network consultants makes it possible to resolve the majority of IT problems quickly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based signup procedure for first-time customers to address urgent network problems and Progent charges per minute with zero startup charges or minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn more information concerning Progent's remote computer support expertise.

  • On-site Service
    Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can operate in conjunction with Progent's online support experts to give small and midsize businesses the best of both worlds: onsite service technicians when you require them plus the remote expertise of Progent's worldwide team of network consultants, security specialists, and business software developers. The wait time for on-site support calls is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more about how to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems. To learn more, refer to Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can provide assistance with critical technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection consulting, high availability it system consulting, server virtualization solutions, plus integration, programming and training for business applications such as financials, ERP, business analytics, sales automation, and productivity software. Progent can provide assistance with one-time projects such as site moves and major system upgrades, longer term projects like management analytics software development and support, database application programming and DBA support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services like data restoration and malware cleanup.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for all of a small organization's production servers in an environment that not only provides the top degree of dependability and expandability but that is also easy for clients to migrate to a different service firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is founded on tested virtual server technologies that allow small businesses with mixed environments to benefit significantly on the expense of capital equipment, system support, and network management while getting world-class reliability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered service, can handle the mixed- platform and non- standardized networks typical of small businesses, and keeps ownership of the licenses in the customer's hands so that moving to a new virtual host is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert remote consulting services to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize on-premises resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including blocking, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and debug their connectivity hardware like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated collection of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Certified cybersecurity consultants, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance experts offer a business-wide view of system protection and can assist with advanced security programs like SIEM solutions to help companies meet industry guidelines and statutory mandates for network information security and reporting.

The scope and depth of Progent's engineering team bring a unique array of benefits to companies trying to maximize the business value of their information network within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, in the trenches of network service, executing a wide range of IT tasks for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This guarantees that you get not just world-class technical skills, but also a support engineer with proven approaches for resolving actual network problems rapidly. Find out more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for remote service and in-person help by the minute. Consequently, you are charged just for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no sign-up charge and asks no retainer for services delivered during regular working hours. Many support firms impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with big bills for quick repairs. An additional advantage of by-the-minute billing is that your company will not be inclined to allow simple issues to stay unaddressed until they grow into big ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Support
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or local support organizations who provide scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports given by each staff member to every client. The discipline of detailing and organizing service activity results in more efficient service and avoids a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces little competition. Small companies who utilize freelance consultants or who maintain internal support personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, secure, and productive. Find out additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Rockford, Illinois company needs to get in touch with Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Support
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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    Progent's certified Windows Server 2019 experts can help your company to plan and implement an efficient migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid model. Windows Server 2019 offers major improvements in capacity, speed, manageability, virtualization, security and compliance, hybrid local/cloud deployments, availability, and container support.

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    Remote Troubleshooting Cisco VoIP Phones and Contact Center

    Progent's Cisco CCIE-certified networking consultants offer high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover systems.

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