Affordable Network Troubleshooting from Microsoft Qualified Professionals for Businesses in Rockford, IL
By delivering world-class know-how whenever you need it, making available specialized knowledge for critical business applications, offering high-value services such as virtual server hosting, billing only for help delivered, and charging no setup or retainer fees for standard services, Progent helps your company to maximize the competitive value of your It system and reduce service expenses. Progent recognizes that network protection, dependability, and efficiency are as critical to small companies as to large corporations but that smaller companies don't have the economy of scale to invest heavily in information networks and in-house service staffs. Progent's basic value proposition is that no IT consulting firm can match Progent's ability to deliver the IT support your company needs when you require it and at prices you can afford.

For larger businesses, Progent can provide co-sourcing and project management support to add to the technical skills of your internal network support staff. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application programming, disaster recover/business continuity planning, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to certified experts to assist your business to design and execute a sensible cloud strategy.

Primary IT Areas Supported by Progent for Office Networks in Rockford, Illinois
Progent provides the support of accredited consultants for all facets of business network technology deployed in small and midsize companies and local governments. Products and technologies serviced by Progent's consultants include:

Support Delivery Alternatives for Rockford, Illinois Companies
Progent offers a variety of options for providing small and midsize companies with cost-effective IT services for troubleshooting, system architecture, hosting services, and network management. Progent's paradigm for delivering IT support is based on the Help Desk operational structure common to big IT organizations. Progent's Contact Center Support Model ensures fast response, thorough service documentation, reliable follow-up, and strict cost control for a range of network service delivery alternatives that include online troubleshooting, on-premises support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified service professionals can assist customers to analyze and fix hardware and software problems without the expense or delay of on-premises service calls. The experience of Progent's network consultants makes it possible to resolve most IT issues rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible signup process for new customers to address urgent situations and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Find out additional details about Progent's online computer support expertise.

  • Onsite Service
    Progent offers on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote support engineers to deliver small businesses the best of both worlds: in-person service professionals when you need them plus the on-line help of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The response time for in-person service visits is typically less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details about how to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for small and midsize companies who need fast and reliable access to a professional Contact Center with efficient phone support, online troubleshooting capability, and enough technical depth for full problem escalation. Since small and midsize companies typically have limited information technology budgets and can spare scant management attention for dealing with IT support tasks, Progent's Helpdesk Services can be the most cost-effective option to ensure that small business computer systems are always productive. Read more details about Progent's Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of world-class consultants who can deliver help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network security consulting, fault tolerant it system consulting, server virtualization strategies, plus integration, customization and training for business software such as financials, operations, reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects including site moves and major software upgrades, extended initiatives like business reporting application development and support, database application programming and DBA support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent response like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications like Exchange Server and SQL Server in order to provide small companies with greater degrees of reliability, protection, and performance than is possible with the type of on-site data center that is achievable for most small and midsize companies. Since Progent uses the same data centers that support the equipment of many of the world's largest information technology companies, Progent can eliminate the investment in building and maintaining the systems needed for world-class cooling, power failover, and uninterruptible Internet access. For managed applications, Progent can also ensure that upgrades and revisions remain current, protection and efficiency is constantly monitored, and systems and data files are regularly backed up and ready for complete and prompt recovery. Find out more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is in addition easy for customers to migrate to a different support firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting is structured around proven virtualization technologies that permit businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure support, and network administration while getting world-class dependability and an unparalleled level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered service, can support the mixed- platform and loosely standardized environments common with smaller businesses, and retains control of the licenses in the client's hands so that migrating to a new virtual host is fast, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced online consulting services to help companies of any size integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's affordable ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that any looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Rockford, Illinois Businesses
Progent's staff size, scope of information technology skill, and familiarity with corporate network consulting allow small businesses to avoid the problems associated with excessive dependence on thinly staffed service organizations or individual consultants.

Working with Progent's Experts enables your small business to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For IT services, smaller businesses sometimes rely heavily on independent engineers. Although individual support engineers have lower expenses than more substantial IT service organizations and can typically charge nominally lower fees, individuals are frequently spread too thin to respond quickly to critical network problems. If a freelance consultant is busy with another client, ill, on travelling, or in class, the lack of backup personnel may force your company to wait for help during a crisis. The more your company expands, network downtime or difficulties with critical applications get more costly. The money you believed you were conserving on a freelancer can evaporate fast because of lost output. In addition, when independent consultants encounter unfamiliar problems, the lack of a big engineering group to fall back on for help requires them to train in place while your organization winds up with the costs for their ongoing training.

  • Have Access to Experts in Advanced Network Issues
    Many small service firms or independent consultants focused on small business network consulting may excel at providing connect-the-dots fixes but lack the experience to work efficiently with complicated IT infrastructures that have mixed operating systems, many locations, VoIP implementations, remote workforces, integrated financial and operational applications, eCommerce, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's large staff of experts can be valuable to your small business because big-company environments are characteristically complicated, support problems demand in-depth understanding of in many technical disciplines, and reaching a high level of stability, availability, and security calls for industry-tested processes.

  • Build a Firm Basis for Seamless Growth
    Small businesses often start with an IT system cobbled together on a shoestring budget. Lacking a carefully designed architecture, a sequence of improvised repairs often get thrown on top of a marginal foundation. As a business evolves, reliability and scalability issues can undermine the success of the organization. Such environments require proper assessment, intelligent business analysis, and in-depth expertise to upgrade to an IT infrastructure that can provide the reliable foundation to handle critical business needs and support future growth.

  • Partner with Solution Providers, Not Product Resellers
    Smaller businesses need guidance and education to work through an ever more complex maze of IT options offered for enabling growth and enhancing efficiency. They do not need a network consultant or service firm that tries to promote a product. Progent avoids conflicted motives by not selling any products. Progent sells consulting and services exclusively. This permits Progent to match technical services with the real needs of customers. Mixing network support and product selling can lead to a situation where the proposed solution is built around a predetermined vendor rather than being driven by the true needs of a client.

How to Contact Progent
In case your Rockford, Illinois business needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Help
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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