Fast, Affordable Online Computer Network Help for Rockford, Illinois Small Businesses
For over two decades, Progent has focused on providing world-class IT support to clients who have small-company IT budgets. Progent has built a powerful support solution that includes a cost-effective, tightly connected virtual office network, custom online troubleshooting tools, a substantial pool of consultants accredited in a broad array of technical practice areas, a Call Center operational model that maximizes efficiency and ensures follow-through, a global group of remote support experts, on-site support availability for the majority of most zip codes in the United States, and a company ethos focused on solving network issues in the least time and at the least cost to customers.
For larger businesses, Progent offers co-sourcing support to reinforce the skills of your internal IT support personnel. This can cut costs and help meet schedules for big projects such as software development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can also offer access to accredited experts to help your business to design and execute a sensible cloud computing strategy.
Core Practice Areas Supported by Progent's Consultants for Businesses in Rockford, Illinois
Progent's national team of certified experts offers assistance for all facets of network technology deployed by organizations of all sizes. Areas served by Progent in and around Rockford include:
Support Delivery Alternatives Available for Rockford, Illinois Businesses
Progent offers a selection of alternatives for providing small and midsize companies with affordable IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's model for providing IT support services is built on the Help Desk structure familiar to big IT support groups. Progent's Help Desk Support Mechanism ensures fast response, comprehensive activity records, dependable follow-up, and strict cost control for a range of IT support delivery alternatives that include remote repairs, on-premises support, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center provides urgent and routine remote service for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can assist customers to troubleshoot and fix network problems without the expense or time loss of in-person support visits. The experience of Progent's IT consultants allows them to handle most network problems quickly. For complex problems, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time customers to address urgent situations and Progent charges per minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn additional details about Progent's online network troubleshooting expertise.
- Onsite Service
Progent provides on-site technical assistance for signed-up customers in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's online support experts to give small and midsize businesses the optimal solution: hands-on support professionals when you need them plus the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business application programmers. The wait time for in-person service calls is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite support. Find out more concerning how and why to register for Progent's onsite computer support services.
- Help Desk
Progent's Helpdesk Services are intended for small and midsize businesses and local governments who need prompt and reliable access to a professional Contact Center with efficient telephone assistance, remote troubleshooting tools, and enough technical depth for full escalation. Since small and midsize companies usually are constrained by limited information technology budgets and can spare little management bandwidth for dealing with network support tasks, Progent's Helpdesk Services could be the most cost-effective option to make sure that small business computer networks are always up and running. Learn more details about Progent's Contact Center outsourcing services.
- IT Consulting Expertise
Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver help with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, network security consulting, fault tolerant network design, server virtualization strategies, plus integration, programming and support for business applications such as financials, ERP and MRP, management reporting, CRM, and productivity software. Progent can help with one-shot projects including office moves and major system upgrades, longer term initiatives like management information software development and support, relational database software development and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network administration, or urgent response such as data restoration and malware cleanup.
- Application Hosting
Progent can host mission-critical applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with higher degrees of dependability, protection, and performance than is feasible using the type of on-site data center that is achievable for the majority of small and midsize organizations. Since Progent uses the same facilities that host the equipment of some of the world's largest information technology organizations, Progent can eliminate the expense of building and maintaining the systems required for world-class environmental control, power failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions stay current, protection and performance is constantly monitored, and systems and data files are consistently backed up and available for complete and prompt recovery. Learn additional information about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's servers in a setting that not only delivers the top degree of dependability and expandability but that is also simple for customers to transfer to a different service firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization techniques that allow small businesses with multi-vendor environments to save dramatically on the expense of hardware, infrastructure support, and IT management while achieving world-class availability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered package, can support the mixed- OS and loosely standardized environments common with small companies, and keeps control of the licenses in the client's possession so that migrating to a new virtual system is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert online consulting support to help businesses of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine local IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to provide web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so all potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Rockford, Illinois Small Businesses
Progent's size, breadth of technical expertise, and familiarity with enterprise network support enable small companies to avoid the pitfalls associated with over dependence on thinly staffed support firms or individual engineers.
Teaming with Progent enables your business to:
- Prevent Over Reliance on Individual Support Consultants
For network services, smaller companies sometimes depend excessively on individual consultants. Although freelance support engineers have lower expenses than larger IT service organizations and can typically charge nominally smaller rates, freelancers are occasionally too overworked to respond rapidly to urgent situations. If a freelance engineer is occupied with another client, ill, on vacation, or in training, the lack of replacement staff may force your business to go without assistance during a crisis. The more your company expands, system unavailability or problems with critical programs get more expensive. The dollars you thought you were conserving on a freelancer can be eaten up quickly because of lost output. Also, when freelance engineers confront new technologies, the unavailability of a large consulting group to count on for advice forces them to learn in place while your company ends up with the costs for their ongoing training.
- Have Access to Experts in Sophisticated Network Issues
Many smaller service firms or independent engineers focused on small company IT consulting are capable of providing routine fixes but don't have the background to work cost-effectively with complex network environments that have mixed operating systems, multiple offices, VoIP systems, remote clients, integrated financial and analytical applications, eCommerce, and custom line-of-business applications. Progent's background with global enterprises and Progent's extensive staff of specialists can benefit your small business because big-company networks are characteristically complex, integration issues demand thorough knowledge in many technical disciplines, and reaching a high degree of robustness, reliability, and security requires enterprise-proven best practices.
- Create a Solid Foundation for Seamless Growth
Small companies often begin with a network cobbled together on a shoestring budget. Lacking a strong basis, a series of band-aid fixes commonly get tossed onto of a tenuous foundation. As a business grows, reliability and scalability problems can undermine the productivity of the organization. Such networks require proper assessment, smart strategic analysis, and in-depth expertise to migrate to a network environment that can provide the reliable basis to meet current business requirements and support downstream expansion.
- Team with Solution Consultants, Not Product Vendors
Smaller businesses need direction and insight to navigate through an increasingly complicated maze of technology alternatives offered for enabling business growth and enhancing productivity. Businesses do not need a network consultant or service firm that attempts to promote products. Progent avoids conflicts of interest by not selling any products. Progent offers services and expertise exclusively. This allows Progent to match technical support with the real interests of customers. Mixing network consulting and product selling can result in a situation where the proposed solution is based on a preselected technology rather than being driven by the actual requirements of a client.
How to Contact Progent
In case your Rockford, Illinois business needs to contact Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Fast Online Network Support
For immediate remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).