Rockford, IL Online Support from World-class Computer Troubleshooting Experts
Progent's network troubleshooting services can deliver your Rockford, IL company cost-effective and consistent access to Microsoft and Cisco certified technical professionals. By providing network support service when you need it, providing advanced expertise for key technologies, delivering value-added support such as automated server monitoring, and invoicing only for services you receive, Progent offers your Rockford, Illinois company an affordable solution for optimizing the productivity and profitability of small-scale office networks. If you maintain a local datacenter, rely on cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the intelligent choice for businesses and local governments to build and manage a reliable and safe IT system and to benefit from fast availability of the seasoned help typically restricted to corporations who are able to afford a large internal information technology organization.
For larger businesses, Progent offers co-sourcing and project management support to add to the technical skills of your in-house IT support team. This can cut costs and help meet schedules for major projects like application programming, business continuity preparedness, security evaluations, office consolidations, or software migrations.
Progent can also provide the services of accredited experts to assist your company to plan and implement your cloud computing strategy.
Main IT Areas Serviced by Progent for Office Networks in Rockford, Illinois
Progent provides the support of accredited consultants for all facets of business network technology deployed in small organizations. Products and technologies serviced by Progent include:
Service Delivery Alternatives for Rockford, Illinois Companies
Progent offers a variety of alternatives for providing small businesses with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT management. Progent's paradigm for providing computer support services is built on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Helpdesk Support Mechanism promotes fast response, thorough activity records, consistent follow-up, and tight expense control across an array of IT support delivery options that include remote repairs, onsite help, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified service experts can help clients to troubleshoot and fix network problems without the expense or delay of travel for onsite support calls. The experience of Progent's network consultants makes it possible to resolve the majority of IT issues quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based signup process for new customers to address urgent network problems and Progent bills by the minute with zero startup fees or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn additional information about Progent's online computer troubleshooting services.
- Onsite Support
Progent offers onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online support experts to deliver small and midsize companies the optimal solution: onsite support technicians when you need them as well as the remote help of Progent's worldwide team of IT consultants, security specialists, and business software developers. The response time for in-person service visits is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite support. Find out more concerning why to register for Progent's onsite computer support.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve the most issues. For details, refer to Help Desk Services.
- IT Consulting Expertise
Progent provides small and midsize businesses affordable availability of enterprise-class consultants who can deliver help with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network security engineering, non-stop it system design, virtual server strategies, plus configuration, programming and training for business applications including accounting, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can provide assistance with short-term projects such as site relocations and major system migrations, longer term initiatives such as business reporting application programming and customization, relational database application development and DBA support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response such as data restoration and malware cleanup.
- Application Server Hosting
Progent offers hosting for key business applications such as Microsoft Exchange Server and MS SQL to provide small and midsize companies with higher degrees of reliability, protection, and recoverability than is feasible using the type of internal data center that is realistically affordable for the majority of small businesses. Because Progent uses the same facilities that support the equipment of some of the planet's largest IT organizations, Progent can eliminate the investment in creating and maintaining the systems needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions stay current, protection and efficiency is constantly tracked, and systems and data files are consistently archived and ready for complete and prompt restoration. Find out additional information concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting for all of a small organization's production servers in a setting that not only provides the highest level of dependability and expandability but that is also convenient for clients to transfer to a different support provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtual server techniques that allow companies with mixed networks to save significantly on the costs of capital equipment, system support, and IT management while achieving world-class availability and an unparalleled level of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed package, can handle the mixed- OS and loosely standardized environments common with smaller companies, and retains ownership of the software licenses in the client's possession so that moving to a new virtual host is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent can provide advanced remote consulting to help companies of any size integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize physical IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security companies to deliver web-based control and world-class protection for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity programs used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated collection of network products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-Premier security experts,
CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide perspective on network protection and can help with advanced security projects like SIEM solutions to help enterprises comply with business guidelines and government mandates for network information protection and reporting.
The breadth and size of Progent's consulting team bring a unique array of benefits to customers trying to maximize the productivity of their IT system within a reasonable budget. These advantages include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry experience, at the front lines of IT service, executing a broad variety of technical tasks for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not only world-class technical skills, but also a consultant with proven methods for repairing actual IT problems efficiently.
Read more details about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to bill for online service and in-person help by the minute. As a result, you owe exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no registration charge and requires no retainer for services provided during normal working hours. Many support organizations demand substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity eliminates king-size invoices for fast solutions. An additional benefit of granular pricing is that your company are less tempted to allow simple issues to stay unaddressed until they grow into big ones.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Network Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or small service organizations who offer minimal documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation given by every staff member to each client. The discipline of detailing and archiving service activity allows more efficient service and eliminates a variety of common problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
Read more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces few competitors. Small businesses who work with independent consultants or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and productive.
Read more concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Rockford, Illinois business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Fast Online Network Assistance
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).