Rockford, IL Online Help from World-class Network Troubleshooting Professionals
Progent's computer network troubleshooting services can provide your Rockford, IL business budget-friendly and consistent access to enterprise-class consulting experts. By providing IT consulting help when you require it, offering advanced knowledge for vital applications, delivering value-added support such as automated server monitoring, and invoicing only for support you use, Progent offers your Rockford, Illinois company an affordable alternative for maximizing the productivity and profitability of small-scale business networks. Whether you have an onsite datacenter, rely on cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the smart choice for businesses to create and manage a robust and secure IT system and to benefit from quick availability of the experienced support ordinarily available only to businesses who can set up a large in-house information technology staff.
For larger businesses, Progent offers co-sourcing support to add to the skills of your in-house IT service team. Co-sourcing can cut costs and minimize technical risks for big projects such as application development, business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition provide the services of accredited consultants to help your business to design and implement a sensible cloud strategy.
Main Products and Technologies Serviced by Progent for Office Networks in Rockford, Illinois
Progent's group of industry certified consultants offers help for virtually all facets of information systems used by businesses of any size. Practice areas served by Progent in and around Rockford include:
Support Delivery Options Available for Rockford, Illinois Businesses
Progent offers a variety of options for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting services, and network management. Progent's paradigm for delivering network support is built on the Help Desk structure common to larger IT support organizations. Progent's Help Desk Service Model ensures rapid response, comprehensive activity records, dependable follow-through, and tight expense control for an array of network support delivery options that include online troubleshooting, in-person support, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center provides emergency and scheduled online support for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can assist customers to troubleshoot and repair network issues without the cost or delay of on-premises support calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based signup process for new customers to address urgent situations and Progent charges by the minute with no startup charges or minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out additional information concerning Progent's remote computer support services.
- On-site Support
Progent provides on-site computer assistance for signed-up customers in larger cities in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote service engineers to give small and midsize businesses the optimal solution: in-person service professionals when you require them as well as the remote expertise of Progent's seasoned staff of network consultants, security specialists, and business software developers. The response time for in-person service calls is typically under one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises support. Find out more details concerning how to sign up for Progent's in-person computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging problems. To learn more, visit Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver assistance with critical technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network security engineering, high availability network consulting, virtual server solutions, plus integration, customization and training for business software such as financials, operations, reporting, sales automation, and office productivity suites. Progent can help with one-time projects including office relocations and massive system migrations, longer term projects such as business analytics application development and customization, relational database application programming and administration services, and web development, continuing services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system administration, or urgent response like data restoration and virus cleanup.
- Application Hosting
Progent can host critical applications like Exchange Server and SQL Server to provide small businesses with higher levels of reliability, protection, and recoverability than is feasible using the type of on-site data center that is realistically affordable for most small organizations. Because Progent uses the same facilities that host the equipment of many of the world's largest IT organizations, Progent can save you the investment in building and maintaining the systems required for enterprise-class cooling, power backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that upgrades and service packs stay updated, protection and efficiency is constantly monitored, and systems and data files are regularly backed up and available for full and rapid recovery. Find out more concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting for all of a small organization's servers in an environment that not only delivers the highest level of fault-tolerance and scalability but that is in addition simple for clients to transfer to a different support firm or to bring internally when your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server technologies that permit businesses with multi-vendor environments to save significantly on the expense of capital equipment, system maintenance, and IT management while achieving enterprise-class dependability and an unparalleled degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed service, can support the mixed- platform and loosely standardized networks common with smaller businesses, and retains ownership of the software licenses in the customer's hands so that moving to a different virtual host is fast, safe, and affordable. This avoids ending up a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert remote support services to help organizations of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine local IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the entire threat lifecycle including protection, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, enhance and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Rockford, Illinois Small Businesses
Progent's staff size, breadth of technical expertise, and familiarity with corporate IT consulting allow small companies to avoid the problems related to over reliance on small service firms or freelance engineers.
Teaming with Progent allows your company to:
- Avoid Over Dependence on Individual Support Consultants
For network support, small businesses often rely heavily on freelance engineers. Though individual support engineers have lower expenses than more substantial IT service organizations and can afford to bill apparently smaller fees, freelancers are often spread too thin to react rapidly to urgent situations. If a freelance engineer is busy with another customer, ill, on travelling, or in class, the absence of replacement personnel may require your business to go without assistance during a crisis. The more your small business grows, network downtime or difficulties with critical applications get more expensive. The money you thought you were conserving on a freelancer can evaporate fast due to lower output. Also, when independent consultants encounter new problems, the unavailability of a large engineering team to fall back on for advice forces them to learn on the job while your company winds up footing the bill for their ongoing training.
- Gain Access to Certified Professionals in Sophisticated IT Issues
The majority of small service firms or independent engineers specializing in small company network support may excel at providing routine fixes but don't have the seasoning to work efficiently with complex network environments that have mixed platforms, multiple sites, Voice over IP systems, mobile clients, interconnected accounting and operational software, eCommerce, and custom business applications. Progent's background with global enterprises and Progent's large team of specialists can benefit your small business because enterprise environments are by nature complex, integration issues require thorough knowledge in many technical areas, and achieving an acceptable degree of robustness, availability, and protection requires industry-tested processes.
- Create a Firm Basis for Growth
Small companies often begin with an IT system implemented on a tight budget. Without a solid architecture, a series of improvised fixes commonly get piled on top of a weak structure. As a company evolves, stability and expandability problems can hinder the productivity of the business. These networks need proper assessment, intelligent strategic planning, and broad-based experience to migrate to a network environment that can provide the solid basis to meet current business needs and support future expansion.
- Partner with Solution Providers, Not Product Vendors
Small companies need direction and education to work through an increasingly complicated array of technology alternatives offered for accelerating growth and improving efficiency. Businesses do not need an IT consultant or support organization that attempts to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent offers services only. This permits Progent to align consulting support services with the genuine needs of customers. Mixing IT consulting and product reselling can lead to a situation where the recommended solution is built around a preselected technology instead of being driven by the true requirements of a small business.
If your Rockford, Illinois company wants to get in touch with Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Fast Online Technical Support
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).