Rockford, IL Online Support from Certified Computer Service Experts
Progent's computer network help services can provide your Rockford, IL business budget-friendly and consistent access to Microsoft and Cisco certified computer professionals. By delivering IT consulting help when you need it, providing advanced expertise for vital applications, delivering unique services such as automated server monitoring, and charging only for services you receive, Progent gives your Rockford, Illinois business an affordable solution for maximizing the business value of small business information systems. Whether you have a local datacenter, connect to cloud infrastructure, or have a hybrid cloud/on-premises network, Progent is the intelligent way for organizations to create and maintain a robust and safe IT network and to have quick availability of the skilled help ordinarily available only to corporations who are able to maintain a large in-house information technology organization.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the skills of your in-house IT support team. This can reduce expenses and minimize technical risks for major IT initiatives such as software programming, disaster recover/business continuity planning, network security audits, office consolidations, or software migrations.
Progent can in addition offer the services of accredited experts to assist your business to plan and implement your cloud computing strategy.
Main Products and Technologies Supported by Progent's Consultants for Business Networks in Rockford, Illinois
Progent's nationwide team of world-class support professionals offers support for virtually all facets of information technology used by organizations of any size. Practice areas served by Progent in Rockford include:
Service Delivery Alternatives for Rockford, Illinois Companies
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective IT services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing IT support is built on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Help Desk Call Center Support Model ensures rapid response, thorough activity records, consistent follow-up, and strict cost control across a range of IT service delivery modes that include remote repairs, on-premises support, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center provides urgent and routine online support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support professionals can assist clients to troubleshoot and fix network problems without the cost or time loss of travel for onsite service calls. The background of Progent's network consultants makes it possible to handle most network problems rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for new clients to address urgent network problems and Progent bills per minute with zero startup charges or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Learn more details about Progent's online network support services.
- On-site Service
Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's online service experts to deliver small businesses the ideal combination: in-person support professionals when you need them plus the on-line help of Progent's worldwide team of IT engineers, security professionals, and business application developers. The wait time for on-site support visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Learn more about how to register for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. For details, visit Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small businesses affordable availability of world-class IT professionals who can provide help with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network security engineering, non-stop it system engineering, server virtualization solutions, plus configuration, customization and support for business software including financials, operations, reporting, CRM, and productivity software. Progent can help with short-term projects including site moves and major software upgrades, longer term initiatives like management reporting application development and support, relational database software programming and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system management, or emergency response such as disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for vital applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small companies with higher degrees of dependability, security, and recoverability than is possible using the class of in-house data center that is realistically affordable for most small and midsize companies. Since Progent utilizes the same data centers that support the equipment of some of the world's biggest information technology companies, Progent can save you the expense of building and maintaining the systems needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs remain updated, security and performance is continually tracked, and systems are regularly archived and ready for full and prompt restoration. Learn additional information concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the highest degree of availability and extensibility but that is in addition convenient for customers to migrate to a different support firm or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization technologies that permit small businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, system support, and network management while getting enterprise-class availability and an unprecedented degree of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered service, can support the mixed- platform and non- standardized networks common with smaller businesses, and retains control of the software licenses in the client's possession so that moving to a different virtual system is fast, safe, and inexpensive. This eliminates ending up a captive to a specific hosting service while still providing all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide advanced remote consulting to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine local resources along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the entire threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Rockford, Illinois Small Businesses
Progent's size, breadth of information technology skill, and experience with enterprise IT support allow small and midsize businesses to sidestep the problems related to over reliance on thinly staffed support firms or individual engineers.
Teaming with Progent enables your company to:
- Prevent Over Dependence on Individual Consultants
For network support, small businesses often depend excessively on individual engineers. Though freelance support providers have lower expenses than more substantial support firms and can afford to charge apparently lower fees, freelancers are occasionally stretched to far to react quickly to urgent situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the absence of backup staff may require your business to wait for help during a crisis. As your company expands, system unavailability or problems with line-of-business applications get more expensive. The money you believed you were conserving on an independent consultant can be eaten up fast because of lost productivity. In addition, when freelance engineers encounter new technologies, the lack of a large consulting team to depend on for assistance forces them to train with the meter running while your company ends up footing the bill for their ongoing education.
- Gain Access to Certified Professionals in Advanced Network Issues
Many smaller support organizations or independent engineers specializing in small company network support are capable of delivering connect-the-dots fixes but lack the experience to work efficiently with complex network infrastructures with a variety of platforms, many offices, Voice over IP systems, remote clients, integrated financial and analytical applications, data-driven web sites, and specialized business software. Progent's background with global enterprises and Progent's large staff of specialists can be valuable to your company because enterprise networks are inherently complicated, support problems demand thorough understanding of in many technical disciplines, and achieving an acceptable level of stability, availability, and security calls for industry-tested leading practices.
- Build a Firm Basis for Growth
Small businesses typically begin with a network implemented on a shoestring budget. Without a solid architecture, a series of ad hoc fixes often get thrown on top of a marginal structure. As a business evolves, stability and expandability problems can obstruct the productivity of the business. Such networks require proper assessment, intelligent business planning, and in-depth experience to migrate to an IT environment that will provide the solid basis to meet current business requirements and ease downstream expansion.
- Work with Solution Finders, Not Resellers
Small businesses require guidance and insight to navigate through an ever more complex maze of technology options available for enabling business growth and improving productivity. Businesses do not need an IT consultant or support firm that tries to sell them products. Progent avoids conflicted motives by not selling any products. Progent provides services only. This allows Progent to align consulting services with the real needs of clients. Combining IT consulting and product selling can lead to a situation where the proposed solution is built around a preselected technology instead of being driven by the actual needs of a client.
Get in Touch with Progent
In case your Rockford, Illinois company wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Immediate Online Network Help
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).