Consulting Support for BlackBerry Environments
RIM BlackBerry SupportBlackBerry mobile PDAs were once among the most popular solutions for maintaining mobile access to email, calendars, web-based programs, and other vital business data. Progent offers Rockville, Maryland companies support from BlackBerry-certified consultants who can assist businesses to maintain existing BlackBerry deployments or transition efficiently to a modern mobile solution.

As the complexity of small business IT technology has increased, and as the demand for enterprise-class security, reliability, and recoverability has grown to be the norm for businesses of all sizes, successful deployment and support of RIM BlackBerry solutions has become more difficult. To handle areas such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging systems and corporate databases, small businesses frequently resort to external support professionals who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-premier consultants who can assist small organizations to plan, administer, and repair BlackBerry-based solutions affordably and effectively, eliminating the necessity for an in-house BlackBerry technology specialist and reducing the cost and stress of supporting mobile workers. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security specialists. This breadth of knowledge, coupled with Progent's proven online service delivery capabilities, gives small companies an economical solution for incorporating BlackBerry technology seamlessly into their IT network.

Progent's experts can assist you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange setup so that your data and messaging systems operate optimally with BlackBerry BES Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft software, configure easy-to-use administration utilities to enable you to monitor and support BlackBerry smartphones across your company, recommend security policies that make sense for your business, customize mobile software, and make sure that your network infrastructure is properly configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your scheduled backup processes so that it can be recovered rapidly and thoroughly.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Onsite IT Consulting
Progent locations in Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
517-302-7958 Alexandria Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, MD 21202
667-771-9100 Baltimore Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
571-392-5565 Reston Network Support Services
Rockville 1 Research Court, Suite 450
Rockville, MD 20850
240-454-0044 Rockville Network Support Services
Washington 1629 K St NW, Suite 300
Washington, DC 20006
202-851-2383 Washington Network Support Services


Consulting and Technical Help for BlackBerry Enterprise Server
RIM's high-end platform for administering big collections of BlackBerry devices is the BlackBerry BES Server. This sophisticated software enables Exchange, Domino, or Groupwise users to send and receive messages that are encrypted in transit to provide optimum data protection. BES Server also simplifies a broad selection of vital administrative tasks that span from smartphone deployment and upgrades to wireless security and fault tolerance.

BlackBerry Enterprise Server Configuration Support

Progent's BlackBerry-premier engineers can show you how to use RIM BlackBerry BES Server to do basic tasks such as:

  • Deploy and manage applications
  • Plan device, application, and IT policy updates
  • Update BlackBerry device software remotely
  • Control user settings with BlackBerry's extensive library of policies

Progent's BlackBerry-certified engineers can also assist your company to utilize BlackBerry Enterprise Server to perform important tasks not supported by the less advanced BlackBerry BES Server Express. These tasks include:

  • Install and support BlackBerry's high-availability infrastructure using virtualization
  • Install BlackBerry devices wirelessly
  • Set custom administration roles
  • Monitor and analyze the overall health of your solution

Professional RIM BlackBerry Consulting Services Available Online from Progent
Progent's certified RIM BlackBerry engineers are accessible online to provide prompt assistance to companies in the Rockville region or anywhere in the state of Maryland. Progent's seasoned online consulting experts have helped IT organizations solve computer issues and reduce support expenses in each state in the U.S. and built a substantial base of satisfied clients. (See Progent's customer testimonials.)

Progent offers remote assistance for a broad array of issues related to RIM BlackBerry software and devices such as wireless synchronization, integration with Exchange Server, managing BlackBerry BES Server, and improving mobile security. Important BlackBerry credentials awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist you to perform common support functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters, changing user profiles, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate email solution. Progent's seasoned service professionals can in addition assist you to troubleshoot a broad array of issues associated with synchronization, device recognition, messaging consistency, web browsing, wireless connections, Instant Messaging, PC application configuration, and Desktop Redirector.

As a top innovator in delivering nationwide remote consulting services for small office networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your mobile technical support costs at a minimum and, by handling issues promptly, optimizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can assist you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures including troubleshooting enterprise activation issues, registering and deleting BlackBerry device clients, activating passwords, configuring over-the-air software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry consultants can also help you to use management tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing WiFi for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry BES system and assist you to define and install appropriate security options.

Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Microsoft Exchange infrastructure for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer has support skills in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to add and remove BlackBerry device users on Exchange and Microsoft Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, back up and manage storage groups, apply permissions, install the Mobile Data System and IM, install push and pull access control lists, control Exchange data flow, create, edit, and assign WLAN and Virtual Private Network configurations, implement SNMP traps, and produce reports based on SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry solution in a variety of environments such as Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent for Support from a BlackBerry-Certified Expert
If you wish to get in touch with Progent about technical assistance for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or go to Contact Progent.



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