Consulting Support Services for BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry wireless smartphones were at one time among the most successful solutions for achieving anytime-anywhere connectivity to email, calendars, web applications, and other vital business information. Progent offers Rockville, Maryland businesses the services of BlackBerry-certified professionals who can help organizations to manage their BlackBerry deployments or transition smoothly to a modern mobile solution.

As the complexity of small company networks has expanded, and as the need for world-class protection, reliability, and recoverability has become the standard for organizations regardless of size, effective deployment and support of RIM BlackBerry technology has become more difficult. To handle issues such as security, business continuity, and synchronization of BlackBerry handhelds with a variety of email servers and company databases, small organizations often turn to external consulting firms who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-premier consultants who can assist small businesses to plan, manage, and repair BlackBerry-based environments economically and effectively, eliminating the need for an in-house BlackBerry solutions specialist and lowering the expense and hassle of maintaining wireless work groups. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This range of experience, combined with Progent's efficient remote service delivery capabilities, gives small businesses a budget-friendly solution for incorporating BlackBerry technology seamlessly into their IT system.

Progent's engineers can assist your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your data and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to help you monitor and support BlackBerry smartphones throughout your business, recommend security policies that make sense for your company, develop custom mobile applications, and ensure that your network infrastructure is appropriately designed to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be recovered rapidly and safely.

Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Washington DC Metro Area Onsite IT Consulting
Progent locations in the Greater Washington DC Metro Area

City Address Phone Link
Alexandria 2800 Eisenhower Ave, Suite 220
Alexandria, Virginia 22314
571-302-7958 Alexandria, VA Network Support Services
Reston One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, Virginia 20190
571-392-5565 Reston, VA Network Support Services
Baltimore 300 E. Lombard St, Suite 840
Baltimore, Maryland 21202
571-392-5565 Baltimore, MD Network Support Services
Rockville 9841 Washingtonian Blvd, Suite 200
Gaithersburg, Maryland 20878
240-454-0044 Rockville, MD Network Support Services
Washington, DC Metro Center, 1629 K St NW, Suite 300
Washington, District of Columbia 20006
202-851-2383 Washington DC Network Consulting Services

Integration Support for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines administration and support of BlackBerry wireless handsets, providing a centralized solution for controlling critical tasks such as device installation, upgrades, and retirement and also offering a strong foundation for security and fault tolerance. BlackBerry BES Server supports seamless integration between Microsoft Exchange Server, Groupwise, or Lotus messaging platforms and BlackBerry users and allows remote synchronization.

BlackBerry Enterprise Server Integration Assistance

BES Server features a variety of data protection options starting with automatic data encryption of information transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server using AES or Triple DES. BlackBerry Enterprise Server also allows great versatility in selecting levels of security to meet the special needs of your company's network. Progent's BlackBerry authorized engineers can assist your company to select powerful security features and activate them wirelessly. Examples of these over-the-air selectable security features include:

  • Lock down a BlackBerry smartphone
  • Wipe data from a lost or stolen smartphone
  • Lock out Bluetooth
  • Enable built-in defenses against malware

BlackBerry BES Server also offers flexibility in selecting mechanisms to prevent users from loading or running unsecure or unauthorized applications. Progent can help you to select protective techniques such as:

  • List exactly what applications are allowed on the device
  • Block third-party applications from using non-volatile memory on the smartphone
  • Determine which resources third-party programs can use on the device
  • Restrict the kinds of connections external programs running on the BlackBerry smartphone can initialize
  • Prevent all external applications from being installed or executed on the BlackBerry smartphone

Professional RIM BlackBerry Technical Support Services Available Online from Progent
Progent's authorized RIM BlackBerry engineers are accessible online to provide prompt assistance to companies in the Rockville region or anywhere in the state of Maryland. Progent's experienced remote technical support experts have helped businesses resolve network issues and cut support costs in every state in the U.S. and established a large base of satisfied clients. (Refer to Progent's client testimonials.)

Progent can provide remote consulting support for a broad selection of issues related to BlackBerry products including wireless synchronization, integration with Exchange Server, managing BlackBerry Enterprise Server (BES), and strengthening wireless security. Major RIM BlackBerry credentials awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can assist you to perform common technical operations such as setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters, changing user profiles, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate email solution. Progent's seasoned experts can in addition help your company to resolve a broad array of problems associated with synchronization, handset detection, email consistency, web browsing, mobile connections, IM, PC software configuration, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide remote consulting services for small business IT networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your BlackBerry support costs low and, by resolving issues quickly, maximizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can assist you to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures such as troubleshooting enterprise activation problems, adding and deleting BlackBerry device users, activating passwords, implementing over-the-air software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry consultants can also assist you to use management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and using WiFi for activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES environment and help your company to define and implement appropriate security configurations.

Progent's certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry engineer offers support skills in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can assist you to install and delete BlackBerry device clients on Microsoft Exchange Server and Microsoft Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, archive and support storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, install access control lists, manage Microsoft Exchange Server data flow, create, edit, and apply WLAN and VPN configurations, implement SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry technology in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, install, test, repair, and document a wireless environment built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry include business and technology needs assessment, system design, deployment strategy and implementation, performance optimization, configuration of a fault-tolerant environment, data backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical goals and to design a mobile wireless system that fits within your information technology budget and supports your business strategy. Progent can explain the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's ability to support a BlackBerry Enterprise Server, assist you to determine which administration approach and equipment match your needs, and analyze your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at smart decisions about alternatives for software versions, server hardware and storage, network design, and application configuration.

To maximize network security, Progent's BlackBerry expert can help you to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-premier security engineers to perform network-wide security vulnerability and compliance testing and recommend improvements to accommodate your BlackBerry solution.

Contact Progent for Assistance from a BlackBerry-Qualified Specialist
To contact Progent about professional assistance for BlackBerry mobile wireless technology, call 1-800-993-9400 or refer to Contact Progent.