Enlarging your at-home workforce can have a major effect on IT architecture, cybersecurity, and company culture. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Rockville organization to pick the right technologies and follow best practices in creating and operating a secure virtual office ecosystem for telecommuters that promotes teamwork and returns top value. Progent can provide support services ranging from as-needed expertise for getting you over occasional IT roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Rockville, Maryland companies to succeed with any facet of creating a high-performing work-from-home environment by providing network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk outsourcing, security monitoring, data protection solutions, and unified management.

Video Conferencing for an At-Home Workforce
A wide range of voice/video conferencing platforms from leading technology companies support virtual meetings, video and voice conferencing, chat sessions, and content sharing for both onsite users and teleworkers. Many organizations utilize a mix of conferencing products to meet the needs of their different partners and clients. Progent can help you to maintain your current voice/video conferencing environment and enhance the productivity of your remote workforce.

  • Skype for Business is Microsoft's leading communications product that supports real-time presence, IM, audio and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can help your company to deploy and maintain Skype for Business clients to accommodate your at-home workforce. To learn more about Progent's support services for Skype for Business, visit Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video phone platform for compatible iOS and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 concurrent users for video sessions. For details about Progent's support expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud, Webex services include sharing granular content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for training. To learn more about Progent's consulting services for Cisco Webex and for additional IP video products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and information with features such as voice/video calling, persistent threaded chat, plus file sharing. To learn more about Progent's support expertise for Microsoft Teams and for other Office 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these products and help your business to optimize your network architecture to host them.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing a productive work-from-home environment for your Rockville, Maryland organization, phone 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains software for nearly two decades and Progent has delivered system integration, software development, training, and troubleshooting since the product's debut. Progent offers advanced expertise for updating legacy Dynamics GP deployments. Progent can help you to design, pilot, and carry out an efficient upgrade from a an outdated version of GP to the newest edition of Dynamics GP.

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    Progent is a pioneer in economically delivering enterprise-class network support to small companies. Progent's achievement in handling the network support needs of the chronically underserviced small business sector is the cumulative result of key technical and process innovations that have eliminated a great deal of the traditional expenses out of managing network support, added unmatched technical skill into the support system, and significantly accelerated the repair cycle.

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    Windows Enterprise Directory demands extensive practical experience to integrate optimally across a large corporation. Progentís Microsoft Premier engineers are experienced in designing, deploying, and supporting sophisticated Enterprise AD installations. Progentís fields of expertise with Windows Server Active Directory include replication problems, multi-domain partition configurations, repair of corrupted AD objects, dealing with residual legacy version configuration objects in online Active Directory environments, and fixing failed installations of AD and AD-integrated programs.

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    Progent's certified SonicWall firewall experts can show you how to configure, maintain, and tune SonicWall firewall/VPN devices including the newer SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISSP and GIAC-certified cybersecurity experts can show you how to incorporate SonicWall security gateways into an end-to-end network protection plan and build security into your business practices.

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    Citrix has developed a powerful family of platforms that deliver enterprise-level manageability, expandability, and performance for server virtualization and for centralized delivery of virtual Windows desktops and Windows applications. For managing virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed XenServer and Essentials. Progent's Citrix-certified engineers can assist you to evaluate the strategic advantages of Citrix technology and can help you plan, validate, implement, troubleshoot, and support Citrix solutions.

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    Progent's Experts Group provides support in important fields including Macintosh networking and programs; Consulting for Linux, UNIX-based, and Sun Solaris systems; MRP, Enterprise Resource Planning, or Customer Relationship Management customization; Line-of-business and vertical application help; CIO, management information analyst, and project management outsourcing; Custom applications design and integration; Web site, eCommerce, EDI, and customer information portal design and deployment; DBM management and performance help; Management intelligence consulting; and Telecommunications systems support.

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    Progent's compensation structure is based on revenue sharing, so just like being an independent contractor, your earnings are entirely tied to your work effort. Certain Progent consultants stress lifestyle issues and choose to consult at a more relaxed pace, using our flexible schedule to pursue personal enthusiasms like mountain biking, car racing, snow boarding, fishing, travel, or spending free time with family and acquaintances. Other consultants use the opportunity to earn major dollars via hard work and long days. Progent fully supports both sides of the spectrum plus everything in the middle.

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    Server growth puts pressure on network budgets and administrative resources. Server reduction via a virtual infrastructure promises lower total cost of ownership of servers and faster ROI, more leveraged use of servers, simplified operations, enhanced network uptime, and easier management. Typical usage scenarios for virtual servers include resource consolidation, economical platforms for mission-critical legacy applications based on obsolete operating systems, and affordable isolation of software development or pilot testing systems from production systems.

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    Progentís Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or medium sized business integrate and maintain Ciscoís security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to administer and provide the flexibility to evolve with your growing business needs. Progentís Cisco-Certified network consultants are familiar with Ciscoís comprehensive family of hardware and software targeted at preventing information theft, virus and worm outbreaks, DDoS attacks, and other security risks to your information system. Progent can show you how to deploy Cisco products to get safe connectivity, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a centralized client access control foundation for user certification, authorization, and tracking from an easy-to-use Web interface.

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    Cisco's PIX 500 firewalls have been discontinued and Cisco might not offer support these legacy devices. Progent still provides technical assistance for Cisco's PIX firewalls to help you with maintenance and Progent can in addition help you assess if you should move up to more current firewall technology from Cisco. Progent's Cisco technology specialists can help your company plan and implement an efficient migration to Cisco ASA 5500-X firewalls based on leading practices.

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    Progent's webinars offer small businesses the cost savings, convenience, and flexibility of web-based learning plus the effective pedagogic methods of seasoned teachers who employ the latest technology to simulate live, interactive classrooms. Progent offers webinar training for popular desktop software including components of Microsoft Office suite such as Excel, Word, PowerPoint, and Visio: Microsoft Dynamics business accounting and management information products such as MS Dynamics GP; plus other top desktop applications such as Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    Progentís Help Desk Co-management service makes it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading shared professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

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    Progent offers national urgent technical support and troubleshooting services for businesses that run environments powered by versions of Linux or whose information systems include a combination of Linux platforms/Linux and Microsoft Windows technology. Remote IT help provides optimum leverage for your IT budget by protecting client productivity and shortening the hours billed for network analysis and repair. Sophisticated remote access tools and experienced technicians and consultants allow Progent to handle most IT issues without wasting time and money by traveling to your location. In the vast majority of situations your IT issues can be remediated by telephone or via a mix of telephone help and online connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISSP certified security professionals to help you with the most difficult network issues.

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    Years of background with Microsoft's Exchange technology has made Progent one of the most knowledgeable computer consulting companies in California for configuring email solutions powered by Microsoft Exchange Server 2000. Progent is skilled in helping small companies get the full advantages of Exchange Server under typical scenarios including updating from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 Email system, and outsourcing your Microsoft Exchange Server management.

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    For help creating, improving, or repairing applications for Microsoft Windows, Linux, or for the Web, Progentís expert team of programmers, relational database designers, and project managers can ensure you get the job done on schedule and within your budget. Progent's experienced application programmers offer cost-effective and efficient online consulting for projects as small as writing VBA macros for Office Excel or as challenging as rolling out mission-critical RDBMS applications built on SQL Server or Oracle.

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    Progentís Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or medium sized company deploy and maintain Ciscoís security and Virtual Private Network technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both remote connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the versatility to expand with your changing business requirements. Progentís Cisco-Premier network consultants support Ciscoís complete line of hardware and software targeted at eliminating data theft, virus and worm outbreaks, DDoS attacks, and other security risks to your network. Progent can help you deploy Cisco technology to get secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central user access control framework for user certification, permissions, and accounting from a graphical Web interface.

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