Immediate Remote Troubleshooting for Rockville Networks
For organizations located in Rockville or anywhere in the state of Maryland, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the services of CISA and CISSP-qualified security consultants to help with advanced security design and diagnostic issues.
Progent's online support experts provide excellent leverage because they have the practical experience and are equipped with the advanced technology required to resolve most information system issues quickly. Efficient support reduces direct costs since service calls use up fewer billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization saves even more in incidental expenses by minimizing or eliminating network downtime and related losses resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online consulting experience is especially helpful for businesses that depend on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.
Progent's billing policy for online help is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you owe exclusively for the services that you actually get. Unlike typical remote support organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where quick solutions manage to end up as large tabs. Progent's penchant for dealing with problems efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of optimized tools and proven processes which allow the maximum degree of effectiveness for online help and repair for computer systems of all sizes. Progent offers secure VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's online support team to interface to your computer system remotely without violating corporate security.
Progent's advanced customer support database system keeps thorough documentation for all service that Progent's customers have been provided. Progent's staff engineers have access to the details of support delivered to each Progent client by every Progent engineer. This database of trouble tickets and responses is organized as a conveniently exploitable proprietary database that permits Progent's remote support engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with major industry leaders including Cisco and Microsoft open up additional massive technical support knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's remote service specialists are able to come up with the best solutions promptly.
Online support available from Progent to businesses in Rockville and throughout the state of Maryland include:
Authorized MS Windows Support
Progent's Microsoft-certified online service professionals offer computer troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2013 development, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business Server migration consulting, Lync Server integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop consulting and support services to help your business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network consultants, and certifies a consultant's network technology skills at the master level. Cisco CCIEs know how to handle the most complex problems occurring in network design, integration, administration, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying software updates. Cisco CCIEs offer excellent cost-effectiveness because their deep experience enables them to find solutions for problems rapidly. In typical instances, less experienced service providers can wrestle for many hours or days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment using state-of-the-art on-line troubleshooting technology to provide quick, safe, and affordable diagnosis and repair.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading selection of networking products by providing consulting services that include:
CISM and CISSP Premier Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of system protection services to enhance the defenses of your Windows, Apple macOS and OS X, or Linux environment against attacks or help your company to clean up quickly following a serious breach. Security solutions available from Progent include: in depth data security and compliance audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; integrating firewalls; establishing safe techniques for remote and mobile communication; guarding your email system from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Progent can provide expert online consulting services to help businesses of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that combine on-premises IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for recovering services rapidly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online support services to address a wide array of information technologies including network architecture, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in environments that combine Linux and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from legacy systems to Windows or Linux solutions. Progent's team-oriented approach to resolving technical problems promotes quick escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers support costs.
Important Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's top enterprises. Progent's ProSight portfolio of outsourced network management services addresses all key aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your Progent consultant so all looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these important fields of computer technology allows clients to complete major projects within budget and on time. Progent's special remote consulting solutions include:
How Your Rockville Business Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who lack the budget to create an in-house Help Desk but who require quick response from an effective Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Call Center is intended for bigger companies and acts as a seamless addition to your existing Call Center staff. Progent's Virtual Call Center can operate as a an escalation resource to handle the toughest network challenges, or be ready in those circumstances when your other resources are overwhelmed.
Progent's Help Desk Call Center team of experienced information technology consultants gives your workers in Rockville or anywhere in the state of Maryland fast communication with an efficient technical support resource with extensive background delivering phone support and online troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center perception as a key enabler of business productivity, and Progent's policy is to fix instead of simply record technical issues.
- Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts staff offers remote advanced engineering expertise and training in special application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, customization, and education services, visit Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Rockville, or anywhere in the state of Maryland, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your environment so your IT maintenance is proactive and automated. By uncovering looming problems before they expand into crashes, system monitoring can head off disruptive and costly network failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks powered by a combination of operating systems.
To contact Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Rockville or throughout the state of Maryland, Progent's online computer support specialists can provide effective and economical IT help the instant your organization has to have it. Long experience offering online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access tools to repair IT problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.
Even if your Rockville organization deals with a regular freelance support technician or employs an in-house organization that know how to handle day-to-day computer issues, Progentís Microsoft certified consultants can still offer a convenient and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the experience to address sudden network crises or particularly tough integration projects.
Features of Progent's Remote Network Support for Rockville
Progent's phone support, Internet-based repair, system security consulting, and network management services give businesses in Rockville or throughout the state of Maryland unparalleled leverage for your support investment. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk Call Center services and network administration, Progent's experts can deliver your organization world class IT support while permitting you to eliminate the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to companies in Rockville and is also ideal for customers in more remote regions of Maryland that lack technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a broad selection of Microsoft support tools, technical information, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent offers remote support on a by-the-minute basis, so you are charged only for the services you use. Progent requires no minimum charge for phone support and imposes no periodic retainer for services delivered during regular working hours. This keeps you from paying big bills for simple repairs.
- Availability of Cisco Certified Network Design Experts
Progent's certified experts for Cisco can provide the services of on-staff specialists with skill in planning, implementing, and managing networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic support offerings include system integration, MS Exchange consulting, network security design, and Help Desk outsourcing services. Progent's Application Experts Team can provide world-class consulting support in specific business applications. Support available from the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Training
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management and Application Development
MySQL Database Administration and Software Programming
Apple Mac Help
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient centralized resource for network generalists and application experts, Progent is able to deliver timely, cost-effective, and thorough IT solutions that align with the special needs of your business.
- State of the Art Remote Connectivity Software
Protected remote connectivity permits Progent's support experts to observe precisely what your users see. This makes it possible to produce fast solutions to problems that might otherwise demand an expensive onsite visit. Sophisticated remote access tools and experienced engineers combine to allow Progent to resolve most network issues quickly and economically. Progent is a pioneer in offsite support and remote network analysis.
- Support for Leading VPN Products
Progent can provide secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24-hour Service for Maximum Network Uptime
For offices with mission-critical applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce high system availability.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-conscious offices whose clients require immediate access to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT background, fine tuned support tools, and understanding of corporate IT allow offices to escape the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does My Business Start Getting Remote Computer Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Servers
Progent can provide world-class expertise for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment consulting, Microsoft Windows Server 2008 support, Microsoft Windows 2003 Server upgrades, MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises help by the minute. As a result, you are charged just for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for support services delivered during normal working hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support organizations who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports transmitted by each staff member to each client. The practice of documenting and organizing support records allows more effective service and avoids a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your information network from painful and expensive service losses.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.