Fast and Affordable Remote Support for Rockville Maryland Information Networks
For organizations in Rockville Maryland, Progent provides remote technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the assistance of CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.
Progent's online technical support experts provide excellent value due to the fact that they possess the real-world background and have access to the sophisticated technology necessary to resolve most network issues rapidly. Efficient support reduces immediate costs because service calls accumulate fewer chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your organization benefits additionally with incidental expenses by reducing or avoiding network outages and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting know-how is especially valuable in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's billing model for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you actually get. In contrast to typical remote support organizations, Progent asks for no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for pricing save you from scenarios where speedy. minor repairs manage to turn into major invoices. Progent's skill at disposing of problems quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized technologies and field-tested methodologies that permit the maximum level of efficiency for online consulting and troubleshooting for information networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's online support team to interface to your system without compromising system security.
Progent's powerful customer support reporting system stores comprehensive documentation describing all service that Progent's customers have been provided. Progent's team service personnel have access to the details of support rendered to each Progent client by every Progent engineer. This database of problems and solutions is organized as a readily accessible support knowledge base that permits Progent's online technical professionals to share their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and working associations with key vendors including Cisco and Microsoft open up other vast technical databases and allow quick access to vendors' internal engineering staff so Progent's remote consulting experts can determine optimal resolutions quickly.
Online technical services offered by Progent to customers in Rockville Maryland include:
Authorized MS Windows Support
Progent's Microsoft-certified remote service engineers can provide computer repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration expertise, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of affordable desktop services to help you business to install, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for networking professionals, and validates an individual's network technology skills at the master level. Cisco-qualified CCIEs know how to resolve the most complex problems encountered in network planning, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying program updates. CCIEs provide excellent value since their deep expertise enables them to solve problems quickly. In common cases, less seasoned consultants can wrestle for many hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your environment using state-of-the-art on-line troubleshooting technology in order to perform fast, safe, and affordable diagnosis and repair.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||9841 Washingtonian Blvd, Suite 200
Gaithersburg, MD 20878
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading family of infrastructure devices by providing consulting services such as:
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISM and CISSP security and compliance experts can provide a variety of security services that can improve the safety of your Windows, macOS and OS X, or Linux network against internal or external threats or help you to recuperate quickly after a damaging penetration. Security support services offered by Progent include: comprehensive data security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; setting up firewalls; designing secure architectures for remote and mobile communication; guarding your messaging system against spam and DHA attacks; and establishing round-the-clock network monitoring.
Progent can provide expert remote consulting support to help organizations of all sizes connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine physical resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable process for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote consulting services to address a wide array of information technologies including network infrastructure, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified management in environments that combine Linux with Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with migration from older applications to Microsoft Windows or Linux environments. Progent's group-oriented approach to solving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency remote help analyzing problems within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's top corporations. Progent's ProSight line of outsourced network management services covers all key facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the complete malware attack progression including blocking, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so all potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is intended to help assess your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these special areas of computer technology enables customers to execute critical initiatives economically and on time. Progent's project-based online engineering services include:
How Your Rockville Company Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk service options for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progent's Help Desk consulting support can support you in establishing an effective new Help Desk Call Center or revamping your established one, evaluating or modifying Help Desk Call Center software to meet the special needs of your company, or adding occasional online personnel to reinforce your internal Help Desk Call Center resources to deal with high-demand situations such as software migrations, major updates, or installing brand new business software.
Progent's Call Center team of seasoned network consultants gives your workers in Rockville Maryland immediate access to an efficient technical support group with substantial experience offering phone help and online diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center recognition as a solid contributor to business efficiency, and Progent's goal is to fix instead of merely annotate IT problems.
- Applications Support: Education, Customization, and Integration
Progent's Applications Experts staff provides phone-based and in-depth engineering support and education in specific application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and training for Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, customization, and education services, visit Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Rockville Maryland remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your business so that your computer support is proactive and automated. By uncovering potential issues before they grow into crashes, proactive monitoring can ward off inconvenient and costly network crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or networks that incorporate multiple operating systems.
To contact Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Rockville Maryland, Progent's phone-based network support engineers are ready to provide professional and affordable system help the moment your company requires it. More than a decade of offering online tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine online access technology to fix network problems rapidly while avoiding the expense and lost time that comes with on-site support calls.
Even if your Rockville office works with a regular freelance consultant or maintains a full time IT staff that know how to deal with common network problems, Progentís Microsoft certified consultants can offer a convenient and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to solve unexpected system crises or especially challenging integration problems.
Details of Progent's Online Computer Services for Rockville Maryland
Progent's phone help, remote repair, system security consulting, and system management services offer businesses in Rockville Maryland unparalleled leverage for your IT investment. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk call center support and system management, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Rockville Maryland and is also ideal for customers in more remote regions that lack consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a wide array of Microsoft support utilities, service information, and on-going training.
- Per Minute Billing to Minimize Costs
Progent offers remote support on a by-the-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum fee for online support and imposes no monthly retainer for services provided during normal working hours. This keeps you from paying big bills for quick fixes.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco can provide access to on-staff specialists with skill in designing, implementing, and managing networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's basic consulting offerings include system integration, MS Exchange consulting, system security planning, and Help Desk Co-management services. Progent's Application Experts group can provide in-depth consulting support for specific business applications. Support available from the Application Experts Group covers:
Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Project Management and Application Development
MySQL Project Management and Application Design
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a convenient centralized resource for network generalists and specialists, Progent can tailor fast, affordable, and comprehensive IT solutions that fit the unique needs of your company.
- Advanced Online Connectivity Tools
Protected online connectivity permits Progent's service professionals to see precisely what your users see. This makes it possible to find fast fixes to problems that could otherwise demand an expensive personal service call. State-of-the-art remote connectivity tools and expert technicians together allow Progent to resolve most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and automated network analysis.
- Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24x7 Service for High Network Uptime
For businesses with vital applications, Progent can provide optional round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-conscious organizations whose clients need instant recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT experience, refined support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Begin Getting Online Network Support from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Server Platforms
Progent can provide world-class support for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 R2 support, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 Server planning and configuration, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person help by the minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no initialization fee and asks no monthly commitment for support services delivered during regular business hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast repairs so you won't be forced to allow minor problems to fester.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who offer minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation transmitted by every consultant to each client. The discipline of documenting and organizing service records results in more effective service and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your information network from stressful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.