Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Washington DC Metro Area Onsite IT Consulting
Progent locations in the Greater Washington DC Metro Area

City Street Address Contact Information
Alexandria, VA 2800 Eisenhower Ave
Suite 220
Alexandria, Virginia 22314
Sales Phone: 571-302-7958

Link: Alexandria, VA Network Support Services
Reston, VA One Freedom Square
11951 Freedom Drive
13th Floor
Reston, Virginia 20190
Sales Phone: 571-392-5565

Link: Reston, VA Network Support Services
Baltimore, MD 300 E. Lombard St
Suite 840
Baltimore, Maryland 21202
Sales Phone: 571-392-5565

Link: Baltimore, MD Network Support Services
Rockville, MD 9841 Washingtonian Blvd
Suite 200
Gaithersburg, Maryland 20878
Sales Phone: 240-454-0044

Link: Rockville, MD Network Support Services
Washington, DC Metro Center
1629 K St NW
Suite 300
Washington, District of Columbia 20006
Sales Phone: 202-851-2383

Link: Washington DC Network Consulting Services

Fast Remote Troubleshooting for Rockville IT Networks
Immediate Online Technical Support for Rockville SystemsFor companies located in Rockville or anywhere in the state of Maryland, Progent provides online help for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified professionals have provided remote support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security design and diagnostic issues.

Progent's online support experts offer excellent value because they possess the real-world experience and have access to the advanced technology needed to solve the majority of network problems quickly. This reduces immediate costs because solutions require minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by reducing or eliminating network downtime and associated losses due to business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's extensive remote technical support experience is particularly valuable in environments that depend on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for online support is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you are invoiced just for the services that you actually get. In contrast to many online support organizations, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where quick solutions manage to turn into major tabs. Progent's skill at solving problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized technologies and field-tested methodologies which ensure the highest level of efficiency for remote help and troubleshooting for information networks of any size. Progent offers protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's remote service group to link to your company's system without breaching corporate security.

Progent's sophisticated customer support reporting system includes extensive records of the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of all help rendered to every Progent client by any consultant. This database of anomalies and fixes is organized as a conveniently exploitable internal database that enables Progent's online technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and close associations with key vendors including Cisco and Microsoft open up additional massive support knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to find the best solutions promptly.

Remote services offered by Progent to companies in Rockville and throughout the state of Maryland include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services designed to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the industry's top corporations. Progent's ProSight line of IT management outsourcing services covers all key aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and allows fast recovery of critical data, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who don't have the budget to build and maintain an in-house Help Desk but who need quick response from a reliable Call Center with proficient phone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is intended for bigger companies and acts as a transparent supplement to your current Help Desk team. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to handle the most difficult technical challenges, or be available in those instances when your regular service providers are overwhelmed.

    Progent's Call Center team of experienced information technology professionals offers your customers in Rockville or anywhere in the state of Maryland rapid contact with an effective support resource with years of background providing phone help and remote repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center perception as a significant contributor to company efficiency, and Progent's aim is to resolve and not simply annotate technical problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts Group provides remote and in-depth engineering expertise and training in special application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Rockville, or anywhere in the state of Maryland, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your business so your network maintenance is proactive rather than reactive. By spotting emerging trouble spots before they expand into network outages, system monitoring can head off stressful and expensive network breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments that incorporate a mix of OS platforms.
How Your Rockville Business Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Rockville or throughout the state of Maryland, Progent's phone-based computer support engineers can provide expert and economical system support the moment your organization needs it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to solve network problems rapidly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Rockville company has a regular freelance consultant or employs a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft certified engineers can still offer an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to solve unexpected system emergencies or especially tough integration problems.

Features of Progent's Online Computer Support for Rockville
Progent's online support, Internet-based repair, system security consulting, and system management services offer offices in Rockville or anywhere in the state of Maryland unparalleled leverage for your IT investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and system management, Progent's professionals can provide your organization enterprise-level network support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT expertise, fine tuned support tools, and understanding of enterprise networking enable offices to escape the limitations of exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.














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