Immediate Remote Troubleshooting for Rockville Maryland Computer Networks
Urgent Phone Support for Rockville NetworksFor businesses located in Rockville Maryland, Progent offers remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking problems, plus the services of CISSP-qualified security consultants to help with high-level security design and troubleshooting issues.

Progent's online support engineers offer excellent leverage due to the fact that they have the practical experience and are equipped with the advanced technology needed to solve most network issues rapidly. Efficient support lowers direct expenses since solutions accumulate fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization benefits additionally with indirect expenses by minimizing or eliminating network downtime and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's extensive remote consulting experience is especially valuable for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.

Progent's pricing model for remote help is structured to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you actually get. Unlike typical online service firms, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing eliminate situations where fast repairs somehow end up as big bills. Progent's skill at handling technical issues quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of customized technologies and field-tested methodologies that permit the highest level of effectiveness for online consulting and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to connect to your company's network without compromising corporate security.

Progent's sophisticated service database system includes extensive histories for all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of assistance delivered to each Progent client by any Progent engineer. This history of issues and resolutions is structured as a readily accessible support knowledge base that allows Progent's remote technical engineers to share their knowledge company-wide to make sure that the value of Progent's support grows over time. Progent's extensive list of accreditations and working relationships with key vendors including Cisco and Microsoft make available other vast technical support knowledge bases and allow priority access to manufacturers' in-house support staff with the result that Progent's online service specialists can arrive at the best solutions quickly.

Online technical services offered by Progent to customers in Rockville Maryland include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight suite of network monitoring and management services addresses all critical areas of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery environment that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk Call Center or improving your existing organization, selecting or modifying Call Center application software to handle the unique requirements of your company, or adding temporary phone support personnel to supplement your existing Call Center team to handle demanding situations such as software migrations, major updates, or installing brand new applications.

    Progent's Help Desk Call Center team of seasoned network experts gives your clients in Rockville Maryland fast access to a reliable network service resource with extensive experience delivering phone consulting and remote repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center perception as a crucial driver of business productivity, and Progent's intent is to resolve rather than simply annotate network problems.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Group provides online and in-depth consulting support and education in special business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Rockville Maryland online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your business so your computer maintenance is proactive rather than reactive. By detecting potential issues before they cause downtime, remote monitoring can head off stressful and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or systems based on a mix of platforms.
How Your Rockville Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency online support with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Rockville Maryland, Progent's phone-based computer support engineers can deliver effective and affordable system help the instant your organization needs it. More than 15 years of providing online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine online access technology to repair computer problems rapidly while eliminating the cost and lost time that comes with on-site support visits.

Even if your Rockville business has a local freelance support technician or employs a full time organization that know how to handle common network issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to address sudden system emergencies or especially complicated integration projects.

Details of Progent's Online Computer Services for Rockville Maryland
Progent's phone help, remote repair, network security expertise, and network administration services give companies in Rockville Maryland the greatest leverage for your support investment. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk call center support and network management, Progent's professionals can provide your business enterprise-level network support while permitting you to eliminate the cost and administration overhead of running a large internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical expertise, refined remote support tools, and understanding of corporate IT enable businesses to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry experience, at the forefront of network support, executing a broad variety of IT tasks for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This ensures that you get not only world-class technical help, but also a support engineer with proven methods for applying technical knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site help by the minute. As a result, you owe exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for services delivered during regular working hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast repairs so you will not be tempted to allow minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every consultant to every client. The discipline of detailing and archiving service activity results in more effective service and eliminates a variety of typical problems such as when a service client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, network monitoring can save your information network from painful and costly availability disruptions.
How Does My Business Start Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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