Fast Online Help for Rockville Information Networks
Urgent Online Technical Support for Rockville SystemsFor businesses located in Rockville or anywhere in the state of Maryland, Progent offers online support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking issues, as well as the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated technology necessary to resolve the majority of information system issues rapidly. This reduces direct expenses since service calls use up minimal billable minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization saves additionally in indirect costs by minimizing or avoiding system outages and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online consulting experience is particularly important for organizations that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you are billed exclusively for the services that you receive. In contrast to many remote service companies, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent situations where fast fixes somehow end up as large invoices. Progent's penchant for handling problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of customized technologies and proven methodologies which allow the maximum degree of effectiveness for online engineering help and troubleshooting for information networks of any size. Progent offers protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's remote service group to interface to your network without compromising corporate security.

Progent's sophisticated customer support reporting system stores detailed histories describing all service that Progent's customers have received. Progent's team consultants have the benefit of the history of all help provided to each customer by every Progent consultant. This history of anomalies and fixes is structured as a readily searchable support knowledge base that permits Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of accreditations and working associations with major industry leaders including Cisco and Microsoft open up additional vast technical support databases and permit priority response from vendors' internal support staff with the result that Progent's online consulting experts are able to find optimal solutions quickly.

Remote technical services offered by Progent to customers in Rockville and throughout the state of Maryland include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and mid-size organizations to utilize the same advanced IT solutions used by some of the industry's top corporations. The ProSight line of network monitoring and management services covers all critical areas of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including filtering, detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to provide centralized management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Help Desk service options for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk or improving your established organization, identifying or enhancing Call Center software products to meet the unique needs of your company, or adding temporary phone support personnel to work with your internal Help Desk Call Center team to deal with demanding scenarios such as software transitions, major updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned information technology professionals provides your workers in Rockville or anywhere in the state of Maryland immediate assistance from an efficient network service resource with extensive background delivering phone help and online repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk the reputation as a key enabler of company efficiency, and Progent's goal is to solve and not merely document technical issues.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts Group provides phone-based professional consulting expertise and education in special business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Rockville, or anywhere in the state of Maryland, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so that your IT support is proactive rather than reactive. By anticipating potential issues before they evolve into downtime, remote monitoring can avoid stressful and costly service crises. Progent can also provide help with system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or environments that incorporate a variety of operating systems.
How Your Rockville Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Rockville or anywhere in the state of Maryland, Progent's phone-based network support specialists can provide effective and affordable system help the moment your business has to have it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access technology to repair network problems quickly while eliminating the cost and lost productivity associated with on-premises service visits.

Even if your Rockville business relies on a local freelance support technician or maintains an in-house organization that can deal with ordinary computer issues, Progentís Microsoft certified consultants are available to provide a convenient and transparent virtual extension of your on-site resources for situations when your regular service personnel either don't have the time or the experience to deal with sudden network crises or especially challenging integration projects.

Advantages of Progent's Network Help for Offices in Rockville
Progent's remote technical help services enable your Rockville business to experience the benefits of on-call, enterprise-grade IT support without the expense of managing an in-house IT organization. Your network will derive greater strategic value by becoming more available, efficient, and secure. Benefits to your business include:

  • Convenient remote expansion of your on-site IT resources
    For most companies in Rockville and throughout Maryland, local computer support providers, whether represented by freelance consultants or a full-time maintenance staff, can take care of typical network problems. However, major troubles might occur when your regular resources are overstretched or absent, and some trouble may involve technology that is unfamiliar to your onsite support personnel. In these situations, Progent's on-call support specialists give you a convenient, fast, and budget-friendly solution to augment your local resources and to pass on useful knowledge to increase your capability to deal with downstream problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller companies commonly depend on independent freelance service providers. While independent consultants have smaller internal costs than larger support firms and can often charge lower rates, they are often overbooked, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the absence of fallback personnel may force your business to go without assistance during an IT crisis. As your business expands, network downtime and problems with critical applications are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of backup service experts to insure your IT system stays available.

  • Create a Solid Basis for Seamless Growth
    Businesses typically start with an information system created on a shoestring budget. Lacking a scalable framework, band-aid repairs often get piled on top of a shaky foundation. As a network grows, reliability and scalability problems can hinder the success of the organization. These badly designed systems require proper analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a system architecture that can offer the stable foundation to handle critical business demands and ease future expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller offices need advice and technical education to negotiate an ever more complicated array of technology options available for accelerating business growth and improving productivity. They hardly need a network engineer who is attempting to sell a specific vendor's products. IT consulting and product selling can lead to a situation where the proposed solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to match IT expertise with the real interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT knowledge, refined support tools, and understanding of corporate IT allow offices to avoid the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

How Does Our Company Begin Receiving Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.