Fast and Affordable Remote Technical Support for Rockville IT Networks
Immediate Remote Support for Rockville NetworksFor companies located in Rockville or anywhere in the state of Maryland, Progent offers remote technical support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with complex networking problems, as well as the assistance of CISSP-certified cybersecurity experts to handle advanced security design and diagnostic issues.

Progent's online technical support experts provide excellent value because they possess the practical experience and have access to the advanced technology needed to resolve the majority of information system problems rapidly. This lowers direct expenses since solutions require minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company benefits even more in incidental expenses by reducing or eliminating system downtime and associated losses stemming from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support know-how is especially valuable in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing model for remote help is structured to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to typical online support organizations, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and clean model for billing avoid situations where fast repairs somehow turn into substantial invoices. Progent's penchant for disposing of technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of optimized tools and proven processes that ensure the highest degree of efficiency for online technical support and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's online support team to link to your company's network remotely without breaching system security.

Progent's powerful customer support database system includes thorough records of all support that Progent's customers have been provided. Progent's authorized engineers have access to the details of all help provided to each client by every Progent consultant. This database of anomalies and responses is stored as an easily searchable internal knowledge base that permits Progent's remote support experts to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and working associations with important vendors including Cisco and Microsoft open up additional vast support databases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can arrive at the best resolutions in the least time.

Online support services offered by Progent to companies in Rockville and anywhere in the state of Maryland include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight series of network monitoring and management services addresses all critical facets of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Billing charges for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables clients to complete critical projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are designed for organizations who lack the money or time to create an internal Call Center but who require fast access to an efficient Help Desk Call Center with professional phone assistance plus the ability to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent reinforcement of your established Help Desk resources. Progent's Virtual Help Desk Call Center can serve as a an escalation option to handle the toughest network issues, or be ready in overflow instances when your other resources are swamped.

    Progent's Help Desk team of experienced information technology professionals provides your workers in Rockville or anywhere in the state of Maryland quick contact with an effective network service resource with substantial background providing phone support and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center recognition as a significant driver of business success, and Progent's aim is to fix and not merely document technical issues.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Team provides remote and in-depth engineering expertise and education in key application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, custom development, and training services, visit Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Rockville, or anywhere in the state of Maryland, remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your environment so your network support is proactive rather than reactive. By detecting looming issues before they cause full-scale emergencies, automated monitoring can avoid inconvenient and expensive information system crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments powered by a combination of platforms.
How Your Rockville Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based support with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Rockville or throughout the state of Maryland, Progent's online network support engineers can deliver effective and cost-effective system help whenever your company needs it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access technology to fix IT problems rapidly while avoiding the expense and lost time that comes with on-premises support visits.

Even if your Rockville office has a regular freelance support technician or maintains a full time IT staff that can handle typical network issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the knowledge to resolve unexpected network emergencies or particularly complicated integration problems.

Benefits of Progent's Network Help for Offices in Rockville
Progent's remote IT consulting services enable your Rockville company to enjoy the advantages of on-call, enterprise-class network support without the cost of maintaining an in-house IT staff. Your information system will derive added business worth by being increasingly reliable, productive, and secure. Advantages to your business include:

  • Seamless remote expansion of your on-site IT resources
    With most companies in Rockville and throughout Maryland, nearby network support providers, whether represented by independent consultants or an internal IT staff, can handle the majority of network issues. On the other hand, IT crises sometimes spring up when local support personnel are too busy or absent, and some problems may be associated with technology that is beyond the scope of your local service personnel. In these instances, Progent's online service experts give you a convenient, quick, and budget-friendly way to augment your local help and to convey useful knowledge to increase your capability to resolve future issues in-house.

  • Reduced Dependence on Individual Consultants
    For network support, smaller businesses commonly depend on individual freelance consultants. Although independent service people have smaller overhead than big support companies and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the lack of backup help may require your business to go without assistance during an IT crisis. As your network expands, system downtime and problems with vital software become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of reserve support experts to insure your network is always available.

  • Create a Scalable Foundation for Smooth Growth
    Companies typically begin with an information system implemented on a modest budget. Without a strong infrastructure, band-aid fixes often get thrown onto an unstable foundation. As a network grows, stability and expandability problems can impede the success of the business. Such badly designed environments need proper analysis, smart strategic planning, and broad-based IT expertise to upgrade to a network infrastructure that can deliver the stable foundation to meet critical business requirements and facilitate future expansion.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller organizations need guidance and technical education to navigate through an increasingly complex maze of technology alternatives capable of accelerating business growth and improving productivity. They do not need a network engineer who is motivated to resell a specific vendor's products. Network consulting and product selling can lead to a situation where the recommended solution is designed around a profitable product rather than the true needs of a client. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to align IT consulting with the best needs of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical expertise, refined remote support software, and understanding of corporate IT enable offices to avoid the limitations associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

How Does Our Company Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.