Fast and Affordable Remote Technical Support for Rockville IT Networks
For companies located in Rockville or anywhere in the state of Maryland, Progent offers remote technical support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with complex networking problems, as well as the assistance of CISSP-certified cybersecurity experts to handle advanced security design and diagnostic issues.
Progent's online technical support experts provide excellent value because they possess the practical experience and have access to the advanced technology needed to resolve the majority of information system problems rapidly. This lowers direct expenses since solutions require minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company benefits even more in incidental expenses by reducing or eliminating system downtime and associated losses stemming from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support know-how is especially valuable in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.
Progent's pricing model for remote help is structured to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to typical online support organizations, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and clean model for billing avoid situations where fast repairs somehow turn into substantial invoices. Progent's penchant for disposing of technical issues efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of optimized tools and proven processes that ensure the highest degree of efficiency for online technical support and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's online support team to link to your company's network remotely without breaching system security.
Progent's powerful customer support database system includes thorough records of all support that Progent's customers have been provided. Progent's authorized engineers have access to the details of all help provided to each client by every Progent consultant. This database of anomalies and responses is stored as an easily searchable internal knowledge base that permits Progent's remote support experts to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and working associations with important vendors including Cisco and Microsoft open up additional vast support databases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can arrive at the best resolutions in the least time.
Online support services offered by Progent to companies in Rockville and anywhere in the state of Maryland include:
Certified MS Windows Experts
Progent's Microsoft-premier remote support professionals offer network repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2013 application development,
Skype for Business migration consulting, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop consulting and support services to assist your company to install, configure, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network professionals, and indicates an individual's technical knowledge at the expert level. CCIEs can handle even the most complex problems surrounding network infrastructure design, deployment, maintenance, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness since their depth of expertise enables them to find solutions for problems rapidly. In common cases, less seasoned consultants can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment via sophisticated remote troubleshooting technology to provide efficient, safe, and economical analysis and repair.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading family of connectivity products. Cisco technology expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Catalyst switch consulting and support services, Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless Access Points planning and integration expertise, Cisco wireless controllers support Services, Cisco VPN and Security Integration assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of security services that can improve the defenses of your Windows, macOS and OS X, Linux environment against assaults or help your business to recover rapidly after a serious penetration. Security support services offered by Progent cover thorough data security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious assaults; integrating firewalls; establishing secure architectures for off-site and mobile access; protecting your messaging infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert online support to help organizations of any size integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize local IT assets as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent process for restoring applications and services quickly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer online support services to address a wide array of computer technologies including network infrastructure, email systems, network and process security, plus UNIX and Windows coexistence. For server economization and simplified administration in networks that combine Linux with Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux environments. Progent's team-oriented approach to solving network problems enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers support expense.
Important Linux versions for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight series of network monitoring and management services addresses all critical facets of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Billing charges for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables clients to complete critical projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Rockville Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk Call Center service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are designed for organizations who lack the money or time to create an internal Call Center but who require fast access to an efficient Help Desk Call Center with professional phone assistance plus the ability to escalate the most challenging problems to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent reinforcement of your established Help Desk resources. Progent's Virtual Help Desk Call Center can serve as a an escalation option to handle the toughest network issues, or be ready in overflow instances when your other resources are swamped.
Progent's Help Desk team of experienced information technology professionals provides your workers in Rockville or anywhere in the state of Maryland quick contact with an effective network service resource with substantial background providing phone support and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center recognition as a significant driver of business success, and Progent's aim is to fix and not merely document technical issues.
- Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting Team provides remote and in-depth engineering expertise and education in key application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, custom development, and training services, visit Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver organizations in Rockville, or anywhere in the state of Maryland, remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your environment so your network support is proactive rather than reactive. By detecting looming issues before they cause full-scale emergencies, automated monitoring can avoid inconvenient and expensive information system crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments powered by a combination of platforms.
To get in touch with Progent about urgent phone-based support with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Rockville or throughout the state of Maryland, Progent's online network support engineers can deliver effective and cost-effective system help whenever your company needs it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access technology to fix IT problems rapidly while avoiding the expense and lost time that comes with on-premises support visits.
Even if your Rockville office has a regular freelance support technician or maintains a full time IT staff that can handle typical network issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the knowledge to resolve unexpected network emergencies or particularly complicated integration problems.
Benefits of Progent's Network Help for Offices in Rockville
Progent's remote IT consulting services enable your Rockville company to enjoy the advantages of on-call, enterprise-class network support without the cost of maintaining an in-house IT staff. Your information system will derive added business worth by being increasingly reliable, productive, and secure. Advantages to your business include:
- Seamless remote expansion of your on-site IT resources
With most companies in Rockville and throughout Maryland, nearby network support providers, whether represented by independent consultants or an internal IT staff, can handle the majority of network issues. On the other hand, IT crises sometimes spring up when local support personnel are too busy or absent, and some problems may be associated with technology that is beyond the scope of your local service personnel. In these instances, Progent's online service experts give you a convenient, quick, and budget-friendly way to augment your local help and to convey useful knowledge to increase your capability to resolve future issues in-house.
- Reduced Dependence on Individual Consultants
For network support, smaller businesses commonly depend on individual freelance consultants. Although independent service people have smaller overhead than big support companies and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the lack of backup help may require your business to go without assistance during an IT crisis. As your network expands, system downtime and problems with vital software become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of reserve support experts to insure your network is always available.
- Create a Scalable Foundation for Smooth Growth
Companies typically begin with an information system implemented on a modest budget. Without a strong infrastructure, band-aid fixes often get thrown onto an unstable foundation. As a network grows, stability and expandability problems can impede the success of the business. Such badly designed environments need proper analysis, smart strategic planning, and broad-based IT expertise to upgrade to a network infrastructure that can deliver the stable foundation to meet critical business requirements and facilitate future expansion.
- Work with Solution Providers Instead of Technology Vendors
Smaller organizations need guidance and technical education to navigate through an increasingly complex maze of technology alternatives capable of accelerating business growth and improving productivity. They do not need a network engineer who is motivated to resell a specific vendor's products. Network consulting and product selling can lead to a situation where the recommended
solution is designed around a profitable product rather than the true needs of a client. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to align IT consulting with the best needs of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical expertise, refined remote support software, and understanding of corporate IT enable offices to avoid the limitations associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Online Technical Support from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent offers world-class support for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 expertise, Windows 2003 Server maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises help per minute. Consequently, you pay just for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for support services delivered during normal business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast fixes so you will not be tempted to permit less critical problems to fester.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or small service firms who offer scant documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation sent by each consultant to every client. The discipline of documenting and archiving support records allows more efficient support and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 system monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can save your information network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.