Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
Fast Remote Troubleshooting for Rockville IT Networks
For companies located in Rockville or anywhere in the state of Maryland, Progent provides online help for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified professionals have provided remote support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security design and diagnostic issues.
Progent's online support experts offer excellent value because they possess the real-world experience and have access to the advanced technology needed to solve the majority of network problems quickly. This reduces immediate costs because solutions require minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by reducing or eliminating network downtime and associated losses due to business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's extensive remote technical support experience is particularly valuable in environments that depend on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's pricing model for online support is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you are invoiced just for the services that you actually get. In contrast to many online support organizations, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where quick solutions manage to turn into major tabs. Progent's skill at solving problems quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized technologies and field-tested methodologies which ensure the highest level of efficiency for remote help and troubleshooting for information networks of any size. Progent offers protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's remote service group to link to your company's system without breaching corporate security.
Progent's sophisticated customer support reporting system includes extensive records of the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of all help rendered to every Progent client by any consultant. This database of anomalies and fixes is organized as a conveniently exploitable internal database that enables Progent's online technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and close associations with key vendors including Cisco and Microsoft open up additional massive support knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to find the best solutions promptly.
Remote services offered by Progent to companies in Rockville and throughout the state of Maryland include:
Certified Windows Experts
Progent's Microsoft-qualified remote service engineers can deliver computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server design,
Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide array of affordable desktop consulting and support services to help your company to install, configure, repair, and manage desktop PCs and laptops based on Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network professionals, and indicates a consultant's network technology skills at the expert level. Cisco CCIEs know how to resolve even the most complex problems encountered in network infrastructure planning, integration, management, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs represent an excellent value because their broad experience enables them to fix problems rapidly. In many instances, less seasoned engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your computer system by means of advanced remote troubleshooting tools in order to perform quick, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer help for the complete line of Cisco's market leading family of infrastructure products by delivering services that include:
CISM and CISSP Certified System Security Engineers
Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of system protection solutions to enhance the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help your company to recuperate rapidly after a damaging breach. Security support services available from Progent include: in depth data security and compliance audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm attacks; installing firewalls; building secure mechanisms for off-site and mobile access; securing your email infrastructure from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Progent can provide expert remote support services to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent runbook for recovering services rapidly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to verify full service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to cover a broad range of computer technologies including system architecture, email solutions, network and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified management in environments that include Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with migration from older systems to MS Windows or Linux-based solutions. Progent's team-based methodology for resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers support expense.
Important Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services designed to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the industry's top corporations. Progent's ProSight line of IT management outsourcing services covers all key aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and allows fast recovery of critical data, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Rockville Business Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who don't have the budget to build and maintain an in-house Help Desk but who need quick response from a reliable Call Center with proficient phone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Call Center is intended for bigger companies and acts as a transparent supplement to your current Help Desk team. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to handle the most difficult technical challenges, or be available in those instances when your regular service providers are overwhelmed.
Progent's Call Center team of experienced information technology professionals offers your customers in Rockville or anywhere in the state of Maryland rapid contact with an effective support resource with years of background providing phone help and remote repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center perception as a significant contributor to company efficiency, and Progent's aim is to resolve and not simply annotate technical problems.
- Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Group provides remote and in-depth engineering expertise and training in special application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers companies in Rockville, or anywhere in the state of Maryland, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your business so your network maintenance is proactive rather than reactive. By spotting emerging trouble spots before they expand into network outages, system monitoring can head off stressful and expensive network breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments that incorporate a mix of OS platforms.
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Rockville or throughout the state of Maryland, Progent's phone-based computer support engineers can provide expert and economical system support the moment your organization needs it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to solve network problems rapidly while avoiding the expense and lost productivity that comes with on-premises service calls.
Even if your Rockville company has a regular freelance consultant or employs a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft certified engineers can still offer an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to solve unexpected system emergencies or especially tough integration problems.
Features of Progent's Online Computer Support for Rockville
Progent's online support, Internet-based repair, system security consulting, and system management services offer offices in Rockville or anywhere in the state of Maryland unparalleled leverage for your IT investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and system management, Progent's professionals can provide your organization enterprise-level network support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Qualified Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Rockville and is also ideal for customers in geographic areas of Maryland that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a wide range of Microsoft support tools, service databases, and on-going education.
- By the Minute Billing to Minimize Costs
Progent provides online support on a minute-by-minute basis, so you pay only for the support you receive. Progent requires no minimum charge for phone support and asks for no ongoing retainer for support services provided during normal working hours. This saves you from paying big invoices for quick fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco can provide help from authorized professionals who have experience in planning, deploying, and supporting networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to help you build fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Team
Progent's basic support services include system integration, Microsoft Exchange consulting, system security planning, and Help Desk outsourcing services. Progent's Experts group offers in-depth consulting expertise for critical application areas. Help offered by the Application Experts Team covers:
Dynamics GP Consulting and Programming
MS Project and Project Online Support
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Software Development
MySQL Project Management and Software Design
Apple Macintosh Support
Amazon Marketplace Web Service Software Integration
By providing a convenient centralized resource for IT generalists and application experts, Progent can tailor timely, affordable, and thorough IT solutions that address the unique needs of your company.
- State of the Art Online Access Tools
Secure online access permits Progent's support professionals to see precisely what your users see. This makes it easier to produce fast solutions to issues that might otherwise require an expensive onsite visit. State-of-the-art online connectivity tools and experienced technicians combine to allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in offsite support and remote network tracking.
- Compatibility with Leading VPN Gateways
Progent can provide secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- Round-the-Clock Service for High System Availability
For companies with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended especially for budget-conscious offices whose clients require instant recourse to a Help Desk service with expert telephone support and full escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT expertise, fine tuned support tools, and understanding of enterprise networking enable offices to escape the limitations of exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Entire Family of Servers
Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 support, Windows 2003 Server upgrades, Microsoft Exchange 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person visits by the minute. Consequently, you are billed just for received support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for support services provided during normal working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by each consultant to each client. The practice of documenting and archiving service activity results in more efficient service and eliminates a variety of common problems such as when a service client is virtually held captive to a consultant who wonít let go of vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.