For small and midsize businesses located in Rockville or anywhere in Maryland, Progent provides help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the services of CISA and CISM-certified security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's online technical support services represent excellent leverage because they have the real-world experience and the advanced technology to solve the majority of network issues rapidly. Efficient support lowers direct expenses since solutions require fewer billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization benefits even more with indirect expenses by minimizing or avoiding system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's billing policy for remote support is structured to get the most out of your network support dollar. Progent charges per minute for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. In contrast to typical online support companies, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing save you from scenarios where fast fixes manage to turn into big bills. Progent's penchant for handling technical issues efficiently translates into your business saving cash.
Progent's Remote Support Technologies
Over the years, Progent has fine tuned a set of customized tools and proven methodologies which permit the highest degree of efficiency for online technical support and repair for small and midsize company IT systems. Progent provides protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to connect to your system remotely without compromising corporate security.
Progent's advanced technical support reporting application stores extensive documentation of the support that Progent's customers have received. Progent's authorized engineers have the benefit of the history of assistance rendered to every client by every consultant. This database of issues and repairs is organized as a quickly exploitable support knowledge base that allows Progent's online technical experts to share their knowledge with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close associations with key technology companies such as Cisco and Microsoft permit access to additional massive technical knowledge bases and allow quick response from manufacturers' in-house support staff with the result that Progent's remote consulting experts can find the most efficient solutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Rockville or anywhere in Maryland or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's online consulting experts offer certified skills in a comprehensive array of technologies. This broad range of technical skills permits Progent's consultants to manage almost any emergency that may crop up in a small or midsize company network. Certifications held by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Professional.
To support customers with mixed-platform environments, Progent also offers the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services Offered by Progent to small businesses in Rockville and anywhere in the state of Maryland include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services cover a broad array of computer technology including network architecture, email systems, system and operational security, UNIX and Windows integration, virtual server products for server hardware economization and easy administration, and migration from legacy systems to current MS Windows or Linux environments. Progent's group-oriented methodology for solving network issues promotes fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent remote help for troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for network infrastructure engineers, and certifies a person's networking skills at the master level. Cisco qualified CCIEs know how to handle even the most difficult challenges occurring in network planning, deployment, management, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or locating software patches. CCIEs are an exceptional value since their broad experience enables them to resolve the most complex problems quickly. In common cases, less experienced service providers can wrestle for many hours or even days with the same problems that a CCIE can resolve in a few minutes.
Few consulting organizations make CCIEs available to support small and mid-size businesses. Progent offers fast telephone contact with a Cisco CCIE so your company can get timely support for serious network issues that are impacting business productivity but are beyond the scope of your local network service personnel. Progent's CCIE engineers can communicate with your environment using sophisticated on-line support technology to provide efficient, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's top-selling selection of infrastructure appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network technology.
Authorized MS Windows Support
Progent's Microsoft-premier online support experts can deliver computer problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can help you with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and deployment,
Skype for Business Server migration support, Lync Server management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full array of remote PC desktop support and troubleshooting services including Windows 7 migration support, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Consultants
Progent's certified CISSP and ISSAP network security consultants offer a range of system protection services that can strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or assist your company to recover quickly following a serious breach. Security support services available from Progent include: thorough security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm assaults; installing firewalls; designing secure architectures for off-site and mobile communication; securing your messaging system from spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help organizations of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine local resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent offers the skills of world-class online consulting professionals for special IT projects that small companies often need. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows customers to execute major projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Rockville Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Call Center service offerings for small and midsize businesses with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Call Center support services are a convenient solution for smaller organizations who lack the money or time to create an internal Help Desk but who need quick response from a dependable Help Desk Call Center with proficient phone support plus the available expertise to escalate complex tasks to high-level engineers.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the top PSA tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center consulting expertise can assist you in creating an effective new Help Desk or enhancing your current one, identifying or customizing Help Desk Call Center software products to handle the special demands of your business, or adding temporary online personnel to work with your internal Help Desk resources during demanding situations such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of seasoned information technology consultants provides your computer users in Rockville or anywhere in the state of Maryland rapid access to a reliable network service group with years of background offering telephone-based consulting and online troubleshooting for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center recognition as a major enabler of company performance, and Progent's goal is to resolve and not simply document technical issues.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team can supply online and in-depth consulting expertise and education in key application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and training for familiar Microsoft applications such as CRM, MS Project, Office Word, and Excel. For additional information about Progent's consulting, programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can promote the creative components of Macintosh systems by delivering remote consulting services and education in graphics, sound, and video. Progent's consultants offer help in a range of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with specific projects like scanning or digitizing audio/video or integrating an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent offers businesses in Rockville, or anywhere in the state of Maryland, online network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so your network support is proactive rather than reactive. By anticipating looming problems before they result in crashes, remote monitoring can avoid inconvenient and expensive network breakdowns. Progent can also provide help with network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that support a combination of OS platforms.
To contact Progent about emergency phone-based assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, Virginia 22314
||Alexandria, VA Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, Virginia 20190
||Reston, VA Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, Maryland 21202
||Baltimore, MD Network Support Services
||9841 Washingtonian Blvd, Suite 200
Gaithersburg, Maryland 20878
||Rockville, MD Network Support Services
||Metro Center, 1629 K St NW, Suite 300
Washington, District of Columbia 20006
||Washington DC Network Consulting Services