For small companies in Rockville Maryland, Progent offers support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for complex infrastructure issues, as well as the services of CISSP-accredited security consultants to help with advanced security design and disaster recovery planning.
Progent's remote technical support engineers offer exceptional value because they have the real-world experience and the advanced tools to solve most network issues rapidly. This lowers direct costs because solutions take up a smaller number of billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your company saves additionally with incidental costs by minimizing or avoiding system outages and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted executives.
Progent's billing model for online help is designed to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe exclusively for the support that you receive. In contrast to typical online support organizations, Progent asks for no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing prevent situations where fast fixes manage to end up as substantial bills. Progent's skill at handling problems quickly translates into your company saving cash.
Progent's Remote Support Tools
Over time, Progent has refined a set of optimized tools and proven processes which allow the maximum level of effectiveness for online technical support and troubleshooting for small and midsize company information systems. Progent provides secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the staff of Progent's online support team to interface to your company's computer system without violating system security.
Progent's proprietary customer support reporting application stores detailed documentation of all service that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of assistance provided to each client by any Progent consultant. This archive of trouble tickets and fixes is stored as a conveniently retrievable internal database that enables Progent's online support professionals to share their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft permit access to other extensive technical support knowledge bases and allow fast response from vendors' internal product engineers with the result that Progent's remote service specialists are able to determine optimal solutions quickly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Rockville Maryland or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Urgent Support.
Remote Network Support Services Available from Progent
Progent's remote technical support experts possess credentials in an extensive array of technologies. This breadth of IT skills allows Progent's engineers to tackle almost any emergency likely to take place in a small or midsize company information system. Certifications awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with mixed-platform networks, Progent also provides the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote technical support services available from Progent to clients in Rockville include:
Additional Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services cover a wide range of information technology such as system infrastructure, email solutions, network and process security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and easy administration, and transitioning from legacy systems to the latest Windows or Linux-based environments. Progent's team-based methodology for resolving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent phone-based help for diagnosing problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking engineers, and certifies a person's network technology skills at the expert level. Cisco CCIEs can resolve the most stubborn challenges surrounding network infrastructure design, integration, maintenance, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in analyzing problems with IOS network management utilities and developing workarounds or locating software patches. Cisco qualified CCIEs are an exceptional value because their depth of expertise allows them to find solutions for even the most difficult problems rapidly. In many instances, less qualified consultants can struggle for many hours or days with the same problems that a CCIE can fix in a few minutes.
Few support firms make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers fast telephone access to a Cisco CCIE so your company can receive immediate help for serious network infrastructure problems that are lowering business productivity but are beyond the comfort zone of your ordinary computer support group or consultant. Progent's Cisco-qualified CCIE engineers can communicate with your environment using the latest remote troubleshooting technology to perform quick, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular selection of infrastructure products such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support professionals can deliver computer system troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can help your company with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint Server 2019 design and configuration, Microsoft Teams planning and integration, Skype for Business Server migration support, Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full array of remote PC desktop support services such as Microsoft Windows 7 migration help, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services to improve the immunity of your UNIX, Linux, Solaris, Mac or Windows network against assaults or assist your business to recuperate quickly following a damaging penetration. Security solutions offered by Progent cover in depth security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; configuring firewalls; designing secure techniques for off-site and mobile connectivity; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help businesses of any size connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that combine physical resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the skills of seasoned online consulting experts for special projects that small companies often request. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows clients to execute critical projects economically and on time. Progent's project-based online engineering services include:
How Your Rockville Maryland Company Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk Call Center programs for small businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small companies who don't have the budget to support an internal Help Desk but who require fast communication with a reliable Help Desk Call Center with proficient telephone support as well as the in-depth expertise to escalate complex tasks to advanced engineers.
Progentís shared Help Desk services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting services can guide you in building an effective new Call Center or revamping your existing organization, identifying or customizing Help Desk application software to address the particular needs of your company, or adding occasional phone support staff to supplement your in-house Help Desk group to handle unusually busy scenarios like software transitions, major updates, or installing new business software.
Progent's Help Desk Call Center staff of experienced information technology experts offers your workers in Rockville Maryland fast contact with a reliable network service resource with substantial background delivering phone support and online diagnostics for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center recognition as a crucial enabler of company productivity, and Progent's goal is to fix and not just report technical issues.
Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting Group can supply online advanced engineering support and training in special business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, customization, and education for popular Microsoft business applications including CRM, Project, Microsoft Office Word, and MS Office Excel. To read more on Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac professionals can support the artistic components of Apple Mac computing by providing phone-based help support and education in imaging, sound, and video. Progent's consultants offer help in a range of Macintosh programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects such as scanning or digitizing audio/video or configuring an audio/video production studio.
Remote Network Monitoring Support
Progent offers businesses in Rockville Maryland online computer system monitoring support centered around MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so your computer maintenance is proactive and automated. By anticipating emerging problems before they evolve into full-scale emergencies, proactive monitoring can ward off stressful and expensive network failures. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems based on a mix of OS platforms.
To contact Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services