For small and midsize businesses in Rockville or anywhere in the state of Maryland, Progent offers technical support for networks based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support services offer exceptional value because they are equipped with the practical experience and the sophisticated tools to solve the majority of information system issues rapidly. Efficient support reduces immediate costs since service calls take up fewer billable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your organization saves even more with indirect costs by reducing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are invoiced just for the services that you actually get. In contrast to typical online support firms, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate situations where fast fixes manage to end up as big bills. Progent's penchant for solving problems efficiently results in your business conserving cash.
Progent's Online Service Tools
Over the years, Progent has fine tuned a collection of customized tools and proven methodologies which ensure the maximum level of efficiency for remote engineering help and repair for small company IT networks. Progent offers safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology enables the experts of Progent's remote service group to communicate with your computer system remotely without violating system security.
Progent's proprietary service database system keeps extensive histories of the service that Progent's clients have received. Progent's team service personnel have access to the details of support rendered to every customer by every consultant. This database of trouble tickets and responses is organized as a conveniently exploitable proprietary database that enables Progent's online support experts to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft make available additional extensive technical support databases and allow fast response from vendors' internal support staff so Progent's remote consulting specialists are able to come up with the best resolutions quickly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Rockville or anywhere in Maryland or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network help, visit Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's online technical service engineers possess credentials in an extensive array of disciplines. This wide range of technical skills permits Progent's engineers to tackle virtually any emergency that may crop up in a small or midsize company information system. Certifications awarded to Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support businesses with multi-OS networks, Progent also offers access to consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support available from Progent to clients in Rockville and throughout the state of Maryland include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a broad range of information technology including system architecture, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and easy administration, and transitioning from older applications to current Windows or Linux-based environments. Progent's group-oriented methodology for resolving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the top accreditation for network consultants, and indicates an individual's technical skills at the master level. Cisco qualified CCIEs know how to resolve the most stubborn problems associated with network planning, integration, management, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying program updates. Cisco qualified CCIEs provide excellent cost-effectiveness since their deep expertise enables them to solve the most intractable problems quickly. In many instances, less qualified service providers can struggle for hours or even days with identical tasks that a CCIE can fix in minutes.
Few support firms make CCIEs accessible to assist small and mid-size companies. Progent offers quick phone contact with a Cisco CCIE so your company can receive urgent support for complex network infrastructure issues that are impacting business efficiency but are beyond the comfort zone of your ordinary computer maintenance providers. Progent's CCIE engineers can communicate with your network using the latest on-line troubleshooting tools to perform efficient, safe, and economical analysis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's popular family of connectivity devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Authorized MS Windows Support
Progent's Microsoft-premier remote support professionals can provide network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can assist your company with a broad range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and integration,
Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a wide range of online PC desktop services including Microsoft Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier System Security Specialists
Progent's certified CISSP and ISSAP security engineers offer a range of system protection solutions to improve the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or assist you to recuperate rapidly after a damaging penetration. Security consulting services offered by Progent cover comprehensive network security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recovery from malicious assaults; installing firewalls; building secure techniques for remote and mobile access; defending your messaging system from spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support services to help businesses of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent can provide the services of world-class remote consulting experts for contract IT projects that small businesses often need. Billing charges for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables customers to execute major projects economically and on schedule. Progent's special online engineering services include:
How Your Rockville Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for small companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk support services are well suited for small businesses who lack the resources to assemble and manage an in-house Call Center but who need fast communication with an efficient Call Center with proficient telephone support as well as the available expertise to escalate the most challenging problems to high-level consultants.
Progentís shared Help Desk services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Call Center or revamping your established one, evaluating or enhancing Call Center software products to handle the special needs of your corporation, or providing temporary online staff to supplement your internal Help Desk resources to handle unusually busy situations like software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk staff of experienced information technology experts gives your computer users in Rockville or anywhere in the state of Maryland quick communication with an effective network service group with years of background delivering phone consulting and online repair service for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center perception as a significant contributor to business performance, and Progent's target is to resolve and not just document network issues.
Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts Team offers remote and in-depth engineering expertise and education in special business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for popular Microsoft applications including CRM, Microsoft Project, MS Word, and Excel. To read more information about Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac professionals can promote the creative aspect of Apple Mac environments by providing remote help services and education in imaging, sound, and video. Progent's consultants offer assistance in a large selection of Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special jobs like scanning or digitizing audio/video or configuring an audio/video post production studio.
Online Network Monitoring Services
Progent offers businesses in Rockville, or anywhere in the state of Maryland, remote computer system monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so that your network maintenance is proactive rather than reactive. By spotting emerging problems before they result in full-scale emergencies, remote monitoring can head off disruptive and expensive information system failures. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that incorporate a mix of operating systems.
To get in touch with Progent about urgent remote expertise with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services