For small and midsize companies in Rockville Maryland, Progent provides technical support for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE engineers for challenging infrastructure problems, as well as the services of CISSP and CISM-accredited security engineers to help with advanced security design and business continuity planning.
Progent's remote support engineers offer excellent value because they are equipped with the real-world background and the sophisticated tools to solve most network issues rapidly. This reduces direct expenses since service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company saves additionally with incidental expenses by reducing or eliminating system outages and associated costs due to business disruption, upset customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for online help is designed to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you actually get. Unlike typical remote support companies, Progent asks for no startup charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing prevent situations where fast fixes somehow end up as substantial tabs. Progent's skill at dealing with problems quickly results in your business conserving cash.
Progent's Online Technical Support Tools
Over time, Progent has developed a set of optimized tools and field-tested processes that ensure the highest level of effectiveness for remote help and repair for small company information systems. Progent offers secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology enables the consultants of Progent's Technical Response Center to link to your company's computer system remotely without breaching corporate security.
Progent's sophisticated service reporting system stores extensive documentation of all service that Progent's clients have received. Progent's team engineers have the benefit of the records of assistance rendered to every client by every engineer. This archive of trouble tickets and solutions is organized as a readily exploitable internal knowledge base that allows Progent's online technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft make available additional massive support databases and allow priority response from vendors' internal support staff with the result that Progent's online service specialists can arrive at the best solutions promptly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Rockville Maryland or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network help, go to Immediate Urgent Support.
Phone-based Support Services Offered Progent
Progent's phone-based technical service engineers offer certified skills in a comprehensive array of disciplines. This broad range of technical skills allows Progent's consultants to address practically any problem that may occur in a small or midsize company network. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Professional.
To help clients with multi-OS networks, Progent also provides the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based technical support services Offered by Progent to customers in Rockville include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a broad array of information technology such as network infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server economization and easy administration, and migration from older systems to current Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical problems promotes fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can provide emergency online assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network professionals, and certifies an individual's networking skills at the master level. Cisco CCIEs know how to deal with even the most intractable issues encountered in network infrastructure design, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network management utilities and coming up with workarounds or locating program patches. Cisco CCIEs represent an excellent cost-effectiveness because their deep expertise permits them to resolve even the most complex problems quickly. In many cases, less seasoned service providers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent can provide quick telephone access to a CCIE so you can receive urgent help for severe network problems that are hurting worker efficiency but are outside the scope of your ordinary network service resources. Progent's CCIE support experts can tie into your network by means of sophisticated remote support tools to perform fast, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling selection of infrastructure products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote support professionals offer network troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can assist you with a wide variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and configuration,
Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of remote desktop services including Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a range of system protection services to bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to recuperate quickly following a damaging penetration. Security services offered by Progent include: thorough network security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm assaults; configuring firewalls; building secure architectures for remote and mobile access; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that combine physical resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than two decades of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small businesses frequently need. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables customers to complete major initiatives economically and on time. Progent's project-based online engineering services include:
How Your Rockville Maryland Company Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Call Center support programs for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk services are well suited for small organizations who don't have the resources to create an internal Help Desk Call Center but who require fast access to a reliable Help Desk with professional phone assistance plus the available expertise to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in creating an effective new Help Desk or enhancing your established organization, selecting or enhancing Help Desk software to meet the particular demands of your corporation, or providing temporary phone support personnel to supplement your in-house Help Desk Call Center resources during demanding situations such as software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk team of veteran information technology consultants offers your clients in Rockville Maryland quick contact with an efficient technical support group with years of background providing phone support and remote diagnostics for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk the reputation as a key enabler of company efficiency, and Progent's goal is to fix rather than simply track network issues.
Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff can supply remote professional consulting support and training in special business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office Word, and Microsoft Office Excel. To find out more concerning Progent's consulting, custom development, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac professionals can nurture the artistic elements of Macintosh computing by delivering remote consulting support and training in graphics, sound, and motion video. Progent's consultants can provide assistance in a range of Apple Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific projects such as scanning or digitizing audio or video or integrating an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Rockville Maryland remote network monitoring support based on MS System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your business so your network support is proactive and automated. By detecting potential issues before they result in full-scale emergencies, remote monitoring can ward off disruptive and expensive service breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or networks based on multiple platforms.
To contact Progent about emergency remote support with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services