For small companies in Rockville Maryland, Progent offers support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for complex infrastructure issues, as well as the services of CISSP-accredited security consultants to help with advanced security design and disaster recovery planning.
Progent's remote technical support engineers offer exceptional value because they have the real-world experience and the advanced tools to solve most network issues rapidly. This lowers direct costs because solutions take up a smaller number of billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your company saves additionally with incidental costs by minimizing or avoiding system outages and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted executives.
Progent's billing model for online help is designed to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe exclusively for the support that you receive. In contrast to typical online support organizations, Progent asks for no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing prevent situations where fast fixes manage to end up as substantial bills. Progent's skill at handling problems quickly translates into your company saving cash.
Progent's Remote Support Tools
Over time, Progent has refined a set of optimized tools and proven processes which allow the maximum level of effectiveness for online technical support and troubleshooting for small and midsize company information systems. Progent provides secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the staff of Progent's online support team to interface to your company's computer system without violating system security.
Progent's proprietary customer support reporting application stores detailed documentation of all service that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of assistance provided to each client by any Progent consultant. This archive of trouble tickets and fixes is stored as a conveniently retrievable internal database that enables Progent's online support professionals to share their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft permit access to other extensive technical support knowledge bases and allow fast response from vendors' internal product engineers with the result that Progent's remote service specialists are able to determine optimal solutions quickly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Rockville Maryland or to find out additional information about Progent's phone support options, call Progent at
Remote Network Support Services Available from Progent
Progent's remote technical support experts possess credentials in an extensive array of technologies. This breadth of IT skills allows Progent's engineers to tackle almost any emergency likely to take place in a small or midsize company information system. Certifications awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with mixed-platform networks, Progent also provides the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote technical support services available from Progent to clients in Rockville include:
Progent's UNIX and Linux consultants can provide urgent phone-based help for diagnosing problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Progent in addition offers a full array of remote PC desktop support services such as Microsoft Windows 7 migration help, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
Progent’s shared Help Desk services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting services can guide you in building an effective new Call Center or revamping your existing organization, identifying or customizing Help Desk application software to address the particular needs of your company, or adding occasional phone support staff to supplement your in-house Help Desk group to handle unusually busy scenarios like software transitions, major updates, or installing new business software.
Progent's Help Desk Call Center staff of experienced information technology experts offers your workers in Rockville Maryland fast contact with a reliable network service resource with substantial background delivering phone support and online diagnostics for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center recognition as a crucial enabler of company productivity, and Progent's goal is to fix and not just report technical issues.
Progent's Mac professionals can support the artistic components of Apple Mac computing by providing phone-based help support and education in imaging, sound, and video. Progent's consultants offer help in a range of Macintosh programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects such as scanning or digitizing audio/video or configuring an audio/video production studio.
Remote Network Monitoring Support
Progent offers businesses in Rockville Maryland online computer system monitoring support centered around MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so your computer maintenance is proactive and automated. By anticipating emerging problems before they evolve into full-scale emergencies, proactive monitoring can ward off stressful and expensive network failures. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems based on a mix of OS platforms.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
City | Address | Phone | Link |
Alexandria | 2800 Eisenhower Ave, Suite 220 Alexandria, VA 22314 United States |
(517) 302-7958 | Alexandria Network Support Services |
Baltimore | 300 E. Lombard St, Suite 840 Baltimore, MD 21202 United States |
(667) 771-9100 | Baltimore Network Support Services |
Reston | One Freedom Square, 11951 Freedom Drive, 13th Floor Reston, VA 20190 United States |
(571) 392-5565 | Reston Network Support Services |
Rockville | 1 Research Court, Suite 450 Rockville, MD 20850 United States |
(240) 454-0044 | Rockville Network Support Services |
Washington | 1629 K St NW, Suite 300 Washington, DC 20006 United States |
(202) 851-2383 | Washington Network Support Services |