For small and midsize companies located in Rockville or anywhere in the state of Maryland, Progent offers technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the assistance of CISSP-accredited security consultants to help with high-level security design and disaster recovery preparedness.
Progent's online support services represent exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced technology to solve most network problems quickly. Efficient support lowers direct expenses since solutions accumulate a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your organization benefits additionally in indirect expenses by reducing or avoiding network outages and associated costs due to business disruption, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the support that you receive. Unlike many online support firms, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate situations where speedy. minor repairs manage to end up as substantial tabs. Progent's skill at solving technical issues quickly translates into your business conserving money.
Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned a set of optimized technologies and proven processes that allow the highest level of efficiency for remote technical support and repair for small and midsize business information networks. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology enables the experts of Progent's remote service group to link to your company's network remotely without violating network security.
Progent's highly evolved technical support database application stores extensive records describing all support that Progent's clients have been provided. Progent's authorized consultants have access to the details of all help rendered to each Progent customer by every Progent consultant. This history of anomalies and responses is structured as an easily exploitable proprietary database that enables Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft make available other massive support knowledge bases and permit quick access to vendors' internal product engineers with the result that Progent's online consulting experts can determine optimal resolutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote services in Rockville or anywhere in Maryland or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network help, go to Immediate Urgent Support.
Phone-based Support Services Provided by Progent
Progent's phone-based technical service professionals offer credentials in a comprehensive set of technologies. This breadth of IT skills permits Progent's engineers to address virtually any emergency that may occur in a small or midsize company network. Certifications awarded to Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To help businesses with mixed-platform environments, Progent also offers the support of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based technical services Offered by Progent to companies in Rockville and throughout the state of Maryland include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide array of computer technology including network architecture, email solutions, network and operational security, UNIX and Windows coexistence, virtual server products for server hardware consolidation and easy management, and migration from legacy applications to the latest Microsoft Windows or Linux environments. Progent's team-based methodology for solving network problems promotes quick escalation, when required, to consultants with appropriate experience to tackle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance for analyzing anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- RedHat Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure professionals, and indicates a person's networking knowledge at the master level. CCIEs know how to handle the most intractable problems occurring in network design, installation, maintenance, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with IOS Software network management tools and coming up with workarounds or locating software patches. Cisco CCIEs provide exceptional value because their deep expertise enables them to find solutions for even the most complex problems rapidly. In common cases, less experienced consultants can wrestle for many hours or days with identical problems that a CCIE can dispose of in minutes.
Few support organizations make Cisco CCIEs available to help small and mid-size companies. Progent offers quick phone access to a Cisco-qualified CCIE so you can get immediate help for severe network infrastructure issues that are hurting business productivity but are outside the comfort zone of your ordinary IT service personnel. Progent's Cisco CCIE consultants can connect to your network by means of the latest remote support technology to provide fast, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular family of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Authorized MS Windows Experts
Progent's Microsoft-expert remote service experts can provide computer system problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2013 design,
Microsoft Skype for Business migration consulting, Lync Server integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full array of remote PC desktop support services such as Windows 7 migration support, moving to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Professionals
Progent's certified CISSP and ISSAP security consultants can provide a range of security services that can strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or assist your company to recuperate quickly after a serious breach. Security services offered by Progent include: in depth security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; setting up firewalls; designing safe techniques for off-site and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting support to help companies of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that combine physical IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent offers the services of seasoned online consulting experts for special projects that small companies frequently need. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables clients to execute critical initiatives economically and on time. Progent's special online engineering solutions include:
How Your Rockville Business Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Call Center service offerings for small businesses with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are intended for smaller organizations who lack the budget to assemble and manage an internal Help Desk Call Center but who require fast response from a reliable Help Desk with professional telephone support as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a transparent extension of your current Help Desk organization. Progent's Virtual Help Desk can act as an escalation option to handle the toughest technical challenges, or be available in overflow instances when your regular service providers are too busy.
Progent's Call Center consulting services can support you in creating an effective new Help Desk or revamping your established organization, identifying or modifying Help Desk software products to handle the special requirements of your corporation, or providing occasional online staff to supplement your in-house Call Center group to deal with demanding situations like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk team of veteran information technology experts offers your computer users in Rockville or anywhere in the state of Maryland fast access to a large technical support resource with years of experience delivering phone support and remote diagnostics for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center perception as a major driver of company efficiency, and Progent's target is to resolve instead of simply report technical issues.
Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Group can supply phone-based professional engineering support and training in specific business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office Word, and Excel. To learn more on Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac consultants can nurture the artistic aspect of Mac computing by providing phone-based consulting support and education in graphics, sound, and video. Progent's support professionals offer help in a range of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special projects like scanning or digitizing audio/video or putting together an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide companies in Rockville, or anywhere in the state of Maryland, remote network and server monitoring support based on MS System Center Operations Manager network monitoring, customized by Progent to fit your environment so that your network maintenance is proactive rather than reactive. By detecting looming problems before they result in crashes, proactive monitoring can avoid stressful and expensive network failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments powered by a variety of OS platforms.
To get in touch with Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services