For small companies in Rockville or anywhere in Maryland, Progent provides help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity problems, as well as the services of CISA and CISM-accredited security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online support services represent excellent value due to the fact that they have the real-world background and the advanced technology to resolve most information system problems rapidly. Efficient support lowers immediate costs since service calls take up a smaller number of chargeable minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company saves even more with incidental expenses by reducing or avoiding network downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing policy for online support is structured to get the most out of your network support dollar. Progent charges per minute for phone assistance, so you owe exclusively for the services that you receive. In contrast to many remote service companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing save you from situations where fast fixes somehow turn into big invoices. Progent's penchant for solving technical issues quickly results in your business spending less money.
Progent's Remote Support Technologies
Through years of experience, Progent has developed an array of customized tools and proven methodologies that promote the maximum degree of effectiveness for online engineering help and troubleshooting for small business information networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity allows the staff of Progent's remote service group to access your environment remotely without compromising corporate security.
Progent's highly evolved service database application maintains extensive records of all support that Progent's customers have received. Progent's authorized service personnel have access to the history of all help provided to every Progent customer by every engineer. This archive of anomalies and resolutions is organized as a quickly exploitable proprietary database that allows Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority access to vendors' in-house product engineers with the result that Progent's online service specialists can come up with the most efficient resolutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote services in Rockville or anywhere in Maryland or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.
Remote Network Support Services Provided by Progent
Progent's remote technical service engineers possess credentials in a comprehensive array of technologies. This breadth of IT skills permits Progent's consultants to handle practically any crisis likely to take place in a small business network. Credentials held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To help businesses with mixed-operating system networks, Progent also offers the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based technical support services Offered by Progent to companies in Rockville and throughout the state of Maryland include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a wide range of information technology such as system architecture, email solutions, system and process security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and easy management, and migration from legacy applications to current Microsoft Windows or Linux-based solutions. Progent's team-based approach to solving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can provide emergency online assistance for analyzing problems within UNIX/Linux networks based on leading variants of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and indicates a person's network technology knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most stubborn problems occurring in network design, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying program patches. CCIEs represent an exceptional cost-effectiveness since their broad expertise allows them to solve the most complex problems rapidly. In many cases, less qualified consultants can struggle for many hours or even days with identical problems that a CCIE can dispose of in a few minutes.
Few service firms make CCIEs available to support small and mid-size businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can get timely support for severe network problems that are hurting business efficiency but are outside the experience of your regular IT maintenance resources. Progent's Cisco-qualified CCIE consultants can connect to your network using state-of-the-art remote troubleshooting technology to perform efficient, safe, and economical analysis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's market leading selection of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network products.
Authorized MS Windows Support
Progent's Microsoft-expert remote service engineers can provide network troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can assist your company with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server design,
Microsoft Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of online desktop support including Windows 7 migration help, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's accredited CISM and CISSP network security consultants offer a variety of security services to strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist you to recuperate rapidly following a damaging penetration. Security solutions offered by Progent cover thorough network security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after malicious attacks; installing firewalls; designing secure mechanisms for off-site and mobile connectivity; guarding your messaging infrastructure from spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help businesses of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine local resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the services of world-class online consulting professionals for contract IT projects that small businesses often need. Billing rates for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables clients to complete critical projects economically and on time. Progent's special online engineering solutions include:
How Your Rockville Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk support programs for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are designed for small businesses who lack the resources to build and maintain an in-house Help Desk Call Center but who require quick access to a reliable Call Center with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Help Desk is designed for bigger companies and acts as a seamless addition to your current Help Desk team. Progent's Virtual Help Desk can act as an escalation alternative to handle the toughest network challenges, or be available in hectic situations when your other service providers are swamped.
Progent's Help Desk consulting support can guide you in building an efficient new Help Desk Call Center or revamping your established one, identifying or modifying Help Desk software products to meet the special needs of your company, or adding occasional phone support personnel to reinforce your in-house Call Center resources to deal with demanding scenarios such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of seasoned information technology professionals gives your computer users in Rockville or anywhere in the state of Maryland instant assistance from a dependable technical support resource with years of background offering phone help and remote repair service for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk the reputation as a solid contributor to company performance, and Progent's aim is to fix instead of just track IT problems.
Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff offers phone-based professional engineering expertise and training in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Word, and MS Office Excel. To find out more concerning Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac consultants can promote the creative components of Apple Mac systems by providing phone-based consulting services and education in imaging, audio, and motion video. Progent's consultants offer expertise in a range of Apple Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special projects like scanning or digitizing audio or video or integrating an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide companies in Rockville, or anywhere in the state of Maryland, online network monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your business so that your computer support is proactive and automated. By uncovering potential problems before they result in downtime, proactive monitoring can avoid stressful and expensive network crises. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks that incorporate a combination of operating systems.
To contact Progent about urgent remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services