For small businesses located in Rockville Maryland, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). Progent also offers the consultation CCIE-qualified engineers for complex infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and business continuity planning.
Progent's online technical support engineers represent excellent value due to the fact that they are equipped with the practical background and the sophisticated tools to resolve most network problems rapidly. Efficient support reduces direct costs because solutions take up a smaller number of billable minutes. Online support also avoids the cost of sending a consultant to your site. Your organization saves even more with incidental expenses by minimizing or avoiding network outages and related costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's billing model for remote help is designed to get the most out of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you owe just for the services that you actually get. Unlike many online service companies, Progent requires no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing do away with situations where speedy. minor solutions manage to turn into major invoices. Progent's skill at dealing with problems quickly results in your business saving money.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned an array of customized tools and proven processes that permit the maximum level of effectiveness for remote help and troubleshooting for small company computer networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access allows the experts of Progent's remote service group to interface to your network remotely without compromising system security.
Progent's sophisticated technical support reporting system stores comprehensive records for all service that Progent's clients have received. Progent's team consultants have access to the specifics of assistance delivered to every client by every Progent consultant. This archive of anomalies and resolutions is stored as an easily searchable support knowledge base that permits Progent's online support engineers to share their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft make available other massive technical support databases and permit priority access to manufacturers' in-house support staff with the result that Progent's online consulting specialists are able to arrive at optimal resolutions quickly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Rockville Maryland or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Urgent Support.
Online Technical Support Services Offered Progent
Progent's online technical support experts offer credentials in an extensive array of products and technologies. This wide range of IT skills allows Progent's consultants to resolve practically any problem likely to occur in a small or midsize business network. Credentials earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To help customers with mixed-operating system networks, Progent also provides access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services available from Progent to customers in Rockville include:
Special Consulting Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad range of information technology including network architecture, email solutions, network and operational security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and transitioning from legacy systems to current Windows or Linux solutions. Progent's group-oriented approach to solving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates repair of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer emergency online help for diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Operating System
- Silicon Graphics IRIX
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure professionals, and validates an individual's networking skills at the expert level. CCIEs can deal with even the most intractable problems occurring in network infrastructure planning, installation, maintenance, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS Software network management tools and coming up with workarounds or locating software patches. CCIEs provide exceptional cost-effectiveness because their broad expertise enables them to solve even the most difficult problems quickly. In typical instances, less seasoned engineers can struggle for hours or days with identical problems that a Cisco CCIE can fix in minutes.
Few service firms make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can get timely help for serious network issues that are hurting worker efficiency but are outside the comfort zone of your local network maintenance personnel. Progent's CCIE engineers can connect to your computer system via advanced remote support tools in order to provide fast, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading family of infrastructure products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Certified MS Windows Support
Progent's Microsoft-certified remote support experts can deliver computer troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2016 migration support,
SharePoint Server 2019 planning and integration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of online desktop support services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop applications, configuring Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Engineers
Progent's accredited CISSP and ISSAP security consultants can provide a range of security solutions that can improve the immunity of your UNIX/Linux, Solaris, Mac or Windows network against attacks or help your business to clean up rapidly after a serious penetration. Security services offered by Progent cover thorough security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; integrating firewalls; building safe architectures for off-site and mobile access; securing your messaging infrastructure against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting services to help organizations of any size integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that utilize local IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent can provide the skills of world-class online consulting professionals for special projects that small companies frequently request. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables clients to complete critical initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Rockville Maryland Company Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk Call Center service options for small businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk support services are ideal for smaller businesses who don't have the resources to assemble and manage an in-house Help Desk but who want fast access to a dependable Help Desk with proficient phone support as well as the available expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting expertise can guide you in establishing an effective new Call Center or improving your established organization, evaluating or modifying Help Desk Call Center software products to address the unique requirements of your company, or providing temporary online personnel to work with your in-house Call Center group during unusually busy scenarios like software migrations, mass updates, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology experts provides your computer users in Rockville Maryland rapid assistance from a reliable network service resource with substantial experience offering telephone-based help and remote troubleshooting for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center perception as a significant contributor to business success, and Progent's aim is to fix and not simply record network problems.
Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Team can supply remote and in-depth engineering expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and education for popular Microsoft applications such as CRM, Project, Word, and MS Excel. To read more information about Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can nurture the artistic facets of Macintosh computing by offering phone-based help support and education in imaging, audio, and video. Progent's support professionals offer help in a range of Macintosh applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special projects like scanning or digitizing audio/video or putting together an audio/video production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Rockville Maryland remote computer system monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so that your computer support is proactive and automated. By exposing looming problems before they evolve into downtime, remote monitoring can minimize stressful and expensive information system breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks powered by a mix of platforms.
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services