Fast Online Technical Support for Rockville Maryland Information Networks
For organizations in Rockville Maryland, Progent offers online technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, as well as the services of CISSP-certified security consultants to help with high-level security architecture and diagnostic jobs.
Progent's online support experts provide exceptional leverage because they possess the practical background and are equipped with the advanced technology necessary to solve most information system problems quickly. Efficient support reduces direct expenses since solutions use up minimal chargeable minutes. Online support also avoids the cost of sending a consultant to your site. Your company benefits additionally in indirect costs by minimizing or avoiding network downtime and associated costs due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting expertise is especially valuable for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's billing model for online support is structured to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are billed just for the support that you receive. Unlike typical online support companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and clean model for billing eliminate scenarios where speedy. minor fixes somehow turn into major tabs. Progent's skill at dealing with problems quickly means you saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized tools and field-proven processes that promote the maximum level of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's remote service group to interface to your company's computer system without compromising system security.
Progent's sophisticated technical support reporting system includes detailed histories describing all support that Progent's clients have received. Progent's authorized consultants have access to the specifics of support provided to each client by every engineer. This database of issues and repairs is stored as a readily exploitable support knowledge base that allows Progent's remote technical professionals to share their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's high-level certifications and working relationships with key vendors such as Cisco and Microsoft open up additional massive support databases and allow fast response from vendors' internal product engineers so Progent's online consulting specialists are able to determine optimal solutions promptly.
Remote technical support services provided by Progent to clients in Rockville Maryland include:
Certified Windows Support
Progent's Microsoft-premier remote service experts offer computer troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist your company with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration consulting, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of affordable PC desktop services to assist you business to deploy, integrate, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 10 upgrade help plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for networking consultants, and indicates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to handle even the most complex problems associated with network infrastructure planning, deployment, management, security, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS network management tools and coming up with workarounds or identifying software patches. Cisco CCIEs are an excellent value since their depth of expertise allows them to fix problems quickly. In typical instances, less experienced consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your computer system via state-of-the-art remote support tools in order to provide quick, safe, and economical analysis and repair.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's CCIEs offer expertise in all of Cisco's industry-leading selection of connectivity products by delivering services that include:
CISSP and ISSAP Premier System Security Specialists
Progent's accredited CISM and CISSP security and compliance experts can provide a variety of security solutions that can strengthen the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to clean up rapidly after a serious breach. Security support services offered by Progent include: comprehensive network security and compliance assessment using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm attacks; integrating firewalls; establishing safe architectures for remote and mobile communication; securing your messaging system from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support services to help companies of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine local resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering applications and services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based consulting services to cover a broad spectrum of computer technologies including system architecture, email systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy management in environments that incorporate Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to Windows or Linux-based environments. Progent's group-oriented approach to solving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same advanced technology used by some of the industry's top corporations. The ProSight line of outsourced network management services covers all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver centralized control and world-class security for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT programs. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Rockville Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging issues.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk team of experienced information technology experts gives your workers in Rockville Maryland immediate access to a large support group with years of background delivering phone help and online diagnostics for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center perception as a significant enabler of business efficiency, and Progent's goal is to solve and not simply report technical problems.
- Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts staff can supply online and in-depth consulting expertise and training in specific business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, customization, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Rockville Maryland remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your business so your IT maintenance is proactive and automated. By anticipating possible trouble spots before they cause network outages, automated monitoring can avoid inconvenient and costly information system breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or systems that support a variety of operating systems.
To contact Progent about emergency online help with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Rockville Maryland, Progent's online computer support specialists are ready to provide professional and cost-effective system help whenever your business has to have it. More than a decade of offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to solve IT problems quickly while eliminating the expense and lost productivity associated with on-site support calls.
Even if your Rockville organization has a local independent support technician or employs an in-house organization that can handle typical network problems, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the time or the expertise to deal with unexpected network emergencies or particularly complicated integration projects.
Benefits of Progent's Network Help for Businesses in Rockville Maryland
Progent's remote network troubleshooting services allow your Rockville organization to have the benefits of immediate, enterprise-grade IT support without the cost of managing a full-time IT staff. Your network will derive greater business value by becoming increasingly available, efficient, and protected. Advantages to your business include:
- Convenient virtual expansion of your local IT resources
With most offices in Rockville Maryland, nearby network service resources, whether made up of freelance consultants or an in-house IT staff, can solve typical network problems. However, major troubles can spring up when local resources are overstretched or absent, and some problems may involve IT products that is unfamiliar to your onsite service technicians. In these cases, Progent's on-call support specialists provide an easy, fast, and budget-friendly way to augment your regular resources and to pass on useful knowledge to improve your ability to deal with future issues locally.
- Less Dependence on Freelance Consultants
For network maintenance, smaller offices commonly rely on individual freelance consultants. While freelance consultants carry less internal costs than larger service organizations and can often charge lower rates, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the lack of fallback help may require your business to go without assistance during an emergency. As your network expands, network unavailability and problems with vital software become more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of reserve service experts to make sure your network remains available.
- Build a Solid Foundation for Seamless Growth
Companies typically start with an information architecture created on a modest budget. Without a proper framework, slap-dash fixes can get piled onto a shaky foundation. When a company grows, stability and expandability issues can hinder the success of the business. These poorly designed systems require proper assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a system infrastructure able to provide the stable foundation to handle current business requirements and facilitate future growth.
- Interact with Problem Solvers Instead of Technology Vendors
Smaller companies need guidance and technical education to navigate through an increasingly complex maze of product alternatives capable of accelerating business success and improving productivity. Businesses do not need a computer engineer who is attempting to earn a commission on a specific vendor's products. Network support and product selling can result in a scenario where the proposed
solution is designed around a profitable technology rather than the true needs of a business. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to match IT consulting with the real interests of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical experience, fine tuned support tools, and familiarity with corporate IT allow offices to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average more than ten years of real-world professional background, in the trenches of IT support, executing a wide range of technical projects for a large array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises visits by the minute. Consequently, you pay only for delivered services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for services provided during normal working hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick fixes so you won't be tempted to allow minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small support organizations who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation sent by every consultant to every customer. The practice of documenting and archiving service activity results in more efficient support and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who wonít release vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide 24x7 system tracking services powered by MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, network monitoring can save your information network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.