Fast Remote Technical Support for Rockville Maryland Computer Networks
Fast Online Help for Rockville NetworksFor companies in Rockville Maryland, Progent provides online technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the assistance of CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's online support experts offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to solve the majority of network issues rapidly. This lowers direct costs because solutions use up minimal chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your company benefits additionally in indirect costs by minimizing or avoiding system outages and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting expertise is especially helpful in environments that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's billing model for remote help is designed to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you owe only for the services that you receive. Unlike typical online support companies, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate situations where quick repairs manage to end up as substantial tabs. Progent's skill at disposing of technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which ensure the highest level of efficiency for remote engineering help and troubleshooting for computer systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's remote service group to communicate with your company's environment remotely without breaching network security.

Progent's advanced service reporting application maintains extensive documentation of all service that Progent's clients have received. Progent's staff service personnel have access to the details of assistance rendered to every Progent customer by every Progent consultant. This history of trouble tickets and resolutions is structured as a quickly accessible internal database that enables Progent's online technical engineers to communicate their experiences company-wide to ensure that the value of Progent's support grows over time. Progent's extensive list of certifications and working relationships with key vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority access to manufacturers' in-house support staff so Progent's remote consulting experts can arrive at optimal resolutions in the least time.

Remote technical services available from Progent to clients in Rockville Maryland include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same advanced technology used by some of the industry's top corporations. The ProSight line of network monitoring and management services addresses all key facets of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the entire malware attack progression including blocking, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver centralized control and world-class security for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, optimize and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so any potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects. Billing rates for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables clients to complete major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk team of veteran network consultants offers your workers in Rockville Maryland quick assistance from a large support group with years of experience offering telephone-based consulting and online troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk recognition as a significant enabler of company productivity, and Progent's aim is to resolve instead of merely track IT problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Team can supply phone-based professional consulting support and education in specific application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Rockville Maryland remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your business so your computer maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into crashes, automated monitoring can ward off stressful and costly network crises. Progent can also deploy system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or systems that support a combination of operating systems.
How Your Rockville Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote help with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Rockville Maryland, Progent's phone-based computer support specialists can provide expert and cost-effective system support the moment your business needs it. More than a decade of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune online access technology to repair IT problems quickly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Rockville business relies on a local freelance consultant or employs a full time IT staff that can deal with day-to-day computer issues, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to fix sudden system crises or particularly complex integration projects.

Features of Progent's Remote Network Support for Rockville Maryland
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services offer businesses in Rockville Maryland the greatest leverage for your IT investment. Whether you require one-time phone help and remote network repair or ongoing Help Desk call center services and network administration, Progent's professionals can provide your office world class IT support while permitting you to avoid the expense and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical background, refined remote support tools, and familiarity with enterprise networking allow companies to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.



An index of content::

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    Progentís certified experts provide small and medium size businesses world-class consulting support for Microsoft Systems Management Server 2003 and Configuration Manager, Microsoft's solutions for change and deployment management. System Center Configuration Manager is the new name for the update management platform formerly known as Systems Management Server. Configuration Manager 2007 provides a variety of new features to Systems Management Server 2003 such as full automation, built-in Vista Windows Server 2008 awareness, NAP security support, and boot image management. Progentís Microsoft certified consulting professionals can help you use SMS Server or Configuration Manager effectively for automated operating system and application software deployment, security patch administration, application metering, and software license compliance. Progent's consultants can also help your company to migrate efficiently from Systems Management Server to Configuration Manager 2007.

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    Cisco ASA Firewall IPS Online Technical Support

    The current ASA 5500-X Series of firewalls with Firepower Services provide substantially more value than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-certified CCIE network consultants can assist you to maintain your current PIX or ASA 5500 firewalls and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, deploy, tune, manage and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

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  • Microsoft Windows 2000 Information Technology Consulting
    Best Windows 2000 Server Online Support Services

    Progent's certified Windows 2000 Server experts offer network support and information technology consulting services for the entire family of Microsoft .NET Servers, Windows Server 2000, and Windows 2003 Server. Progent's Windows 2000 Server configuration, optimization, and support services include system planning, deployment, project management, local and remote support, Help Desk outsourcing, professional security consulting, turn-key outsourcing, and economical co-sourcing.

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    Professional Google Cloud Disaster Recovery

    Progent offers affordable online and onsite consulting to assist companies of any size to move any portion of their core IT infrastructure to Google Cloud Platform services. This can save management hassle and equipment expense and enable the use of Google's cutting edge AI and machine learning technology. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design, testing, configuration, administration, performance tuning, licensing management, backup/restore solutions, and security.

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    Active Directory IT Services

    Windows Active Directory demands extensive hands-on experience to configure optimally across an enterprise. Progentís Microsoft Premier engineers are skilled in designing, deploying, and supporting sophisticated Enterprise Active Directory installations. Progentís fields of proven competence with Windows Server Active Directory include replication problems, multi-domain partition design, correcting corrupted Active Directory objects, cleaning up legacy beta version configuration objects in online AD environments, and repair of failed installations of AD and AD-integrated programs.

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    Jabber and Cisco IP Phones Consulting

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    Postini Installation support

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    Integration Services Exchange 2003

    Progent's Microsoft certified support team can help you design and implement a smooth in-place Microsoft Exchange 2003 migration plan that minimizes productivity downtime, reduces ongoing service requirements, and makes your Exchange Server 2003 easy to administer. For complex multiple server or multi-location upgrades, Progent offers the experience to complete your move rapidly and affordably. Progent's Microsoft Exchange Server 2003 support, repair, and design services include assistance with the integration of third-party enhancements of Exchange 2003 Server that are in keeping with your business goals.

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    Catalyst Wi-Fi 6 AP Planning Consultants

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    The QTS Colocation Center facility is located in the seismically-stable Natomas area of Sacramento, CA. If your company is currently using the QTS data center as a colocation site or if your business is planning on moving your primary or disaster recovery system to the Herakles data center, Progent can provide a variety of affordable consulting services such as data center migration, equipment deployment and upgrades, infrastructure optimization, project management, virtual server expertise, offsite network monitoring, automated network administration, application programming, disaster recovery planning and testing, security evaluation, and the support of Progent's Test Lab.

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    Progent's ProSight Email Guard uses the technology of leading data security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter.

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    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's disaster recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data.

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    ProSight LAN Watch is Progentís server and endpoint monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by checking the state of vital assets that drive your IT network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt productivity.

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    Forefront TMG 2010 is based on the powerful security capabilities of Internet Security and Acceleration Server and offers a centrally administered Internet gateway that acts as a one-server platform for an array of security features including an application layer and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, application proxy, Virtual Private Network control, plus HTTP and HTTPS inspection. Forefront TMG 2010 includes comprehensive web security reporting capabilities, allows custom reports generated by SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual machine to lower costs and improve availability. Progent's Microsoft-certified consultants can help your company to design and execute pilot and production implementations; integrate Forefront Threat Management Gateway with Windows Server 2008, AD, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint; set up Microsoft Forefront Threat Management Gateway 2010 to run on a virtual server with Microsoft Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent can also assist you to migrate economically to Forefront Threat Management Gateway from any version of ISA Server.

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    Progentís fault tolerant system consultants offer non-stop computing consulting, disaster recovery planning, network load balancing, fault-tolerant interoffice connectivity, non-stop Internet connection design, high-availability data center services, and other 24x7 networking consulting to help your small business design a 24x7 environment for mission-critical applications. Progent has the experience to design affordable, fault-tolerant systems by utilizing the evolving library of Windows Cluster servers including Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Exchange Cluster. Progentís Microsoft and Cisco authorized consultants can help you build a fault tolerant mutli-location network with a completely mirrored Internet connection and intelligent system load balancing.

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    Progent's Microsoft-certified consultants can help businesses of any size to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage systems, and library resources; plan, deploy, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring and reporting. Progent can help you to migrate from an older release of System Center Virtual Machine Manager or from another virtualization management system, and Progent can help you to optimize and repair your existing SCVMM 2012 ecosystem to make sure you get the highest possible return on investment.

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    Progent's expertise delivering Microsoft .NET services and SQL Server consulting, and Progent's programming experience with VBasic, XML, and other developer platforms enable Progent to design custom line-of-business programs and eCommerce solutions that operate transparently with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP management reporting consultants can help you create reports that allow you to analyze your business more effectively, transforming uncooked information into useful understanding of your company and customers.

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    Progent can help your business to plan and implement an efficient migration from a UNIX-based information system to a network powered by Windows and capable of running Microsoft's popular office productivity suites, commercial applications, and software development platforms. Progent's UNIX, Windows and Cisco consultants and software development experts can show you how to guard your data and minimize business discontinuity by developing an efficient transition plan that protects your current assets in UNIX application and technology. UNIX-to-Windows transition consulting expertise offered by Progent include evaluation of current infrastructure, migration strategy and testing, Exchange migration expertise, information and application software porting, and server and media transition and economization.

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    With Catalyst switches for small and medium-sized businesses, Cisco enables companies to gain all the advantages of bringing intelligence to their networks. Cisco's switch technology allows you to enable features to make your network infrastructure sufficiently available to handle time-critical needs, scalable to facilitate future growth, safe enough to guard confidential information, and designed for prioritizing and managing traffic flows to streamline network operations. Progent's CCIE certified engineers can help you pick out and deploy Catalyst switches that make sense for your business. In addition, Progent's CISM certified security specialists can help you create a comprehensive security policy and configure Cisco switches so they powerfully support your security policies. Cisco Catalyst switches that Progent provides expertise for include Cisco's Catalyst Express 500 switches, Catalyst 3750 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 switches.

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    Progent offers nationwide urgent technical support and troubleshooting services for companies that operate UNIX or Linux environments or whose IT systems feature a mix of UNIX and Microsoft Windows products. Remote technical support provides maximum leverage for your IT dollar by protecting client productivity and limiting the hours billed for network analysis and repair. Advanced online support utilities and experienced technicians and engineers combine to enable Progent to solve the majority of network problems without wasting time and money by going to your site. In most of situations your network problems can be dealt with by telephone or through a combination of phone help and online connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISA and CISM certified security professionals to assist you with the toughest network issues.

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