Fast Remote Technical Support for Rockville Information Networks
For organizations located in Rockville or anywhere in Maryland, Progent provides online technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the assistance of CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's remote technical support engineers offer excellent leverage because they have the real-world background and are equipped with the sophisticated technology necessary to resolve the majority of network issues quickly. Efficient support lowers direct costs since solutions require minimal billable minutes. Remote help also avoids the expense of sending a consultant to your location. Your company saves even more with indirect costs by reducing or avoiding network outages and related losses due to business discontinuity, upset clients, idle workers, and distracted executives. Progent's advanced remote consulting experience is particularly helpful for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.
Progent's billing model for online support is structured to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed only for the support that you actually get. Unlike many remote service organizations, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid situations where speedy. minor fixes manage to end up as major tabs. Progent's penchant for disposing of technical issues efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of customized tools and field-proven methodologies that ensure the maximum level of efficiency for online consulting and repair for computer systems of any size. Progent offers safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's online support team to communicate with your company's computer system without violating network security.
Progent's powerful customer support database system stores detailed records for all service that Progent's clients have received. Progent's staff service personnel have the benefit of the history of all help rendered to each client by every consultant. This database of issues and responses is organized as a quickly retrievable proprietary database that enables Progent's online technical experts to communicate their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft open up additional massive technical support knowledge bases and allow fast access to manufacturers' internal support staff with the result that Progent's remote service specialists can find the most efficient solutions in the least time.
Remote support provided by Progent to companies in Rockville and anywhere in the state of Maryland include:
Authorized Windows Support
Progent's Microsoft-premier online support professionals can provide network problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2013 design,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop support services to help your company to install, configure, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and certifies a person's networking skills at the master level. Cisco-qualified CCIEs know how to deal with even the most challenging problems occurring in network infrastructure planning, installation, maintenance, compliance, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their broad expertise allows them to resolve problems quickly. In many cases, less seasoned engineers can wrestle for many hours or even days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can interface to your network using the latest remote troubleshooting tools to perform efficient, secure, and affordable diagnosis and remediation.
Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in the Greater Washington DC Metro Area
||2800 Eisenhower Ave
Alexandria, Virginia 22314
|Sales Phone: 571-302-7958
Link: Alexandria, VA Network Support Services
||One Freedom Square
11951 Freedom Drive
Reston, Virginia 20190
|Sales Phone: 571-392-5565
Link: Reston, VA Network Support Services
||300 E. Lombard St
Baltimore, Maryland 21202
|Sales Phone: 571-392-5565
Link: Baltimore, MD Network Support Services
||9841 Washingtonian Blvd
Gaithersburg, Maryland 20878
|Sales Phone: 240-454-0044
Link: Rockville, MD Network Support Services
1629 K St NW
Washington, District of Columbia 20006
|Sales Phone: 202-851-2383
Link: Washington DC Network Consulting Services
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling selection of infrastructure products by delivering services that include:
CISSP and ISSAP Premier Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection services to strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or assist your business to recuperate rapidly following a serious penetration. Security consulting services available from Progent include: thorough data security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious assaults; configuring firewalls; building secure techniques for off-site and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting services to help companies of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that utilize physical IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for recovering services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and patches and can generate reports to verify complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote support services to address a wide spectrum of computer technologies such as system infrastructure, email solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified administration in environments that combine Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving network problems enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based help resolving anomalies within UNIX/Linux networks based on leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by some of the world's leading corporations. Progent's ProSight line of network management outsourcing services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so that any potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Billing rates for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important fields of information technology enables clients to complete critical projects within budget and on time. Progent's special remote consulting services include:
How Your Rockville Company Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Help Desk support programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who lack the resources to support an in-house Call Center but who want fast response from a dependable Call Center with professional telephone assistance as well as the expertise to escalate complex trouble tickets to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a transparent supplement to your established Helpdesk resources. Progent's Virtual Help Desk can act as a an escalation resource for the most difficult computer system issues, or be available in hectic situations when your ordinary support engineers are too busy.
Progent's Help Desk Call Center staff of seasoned network professionals gives your computer users in Rockville or anywhere in the state of Maryland rapid access to an efficient support group with substantial background delivering phone consulting and online troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center perception as a key contributor to company performance, and Progent's aim is to resolve rather than merely annotate IT problems.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts staff offers remote and in-depth engineering support and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, custom development, and training services, go to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Rockville, or anywhere in the state of Maryland, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your business so your computer support is proactive rather than reactive. By spotting potential trouble spots before they evolve into full-scale emergencies, remote monitoring can avoid disruptive and expensive information system crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems that incorporate a variety of OS platforms.
To contact Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Rockville or anywhere in the state of Maryland, Progent's online network support specialists are ready to provide professional and cost-effective IT support whenever your company has to have it. More than a decade of providing online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access tools to fix IT problems rapidly while avoiding the cost and lost productivity associated with in-person support visits.
Even if your Rockville company deals with a local independent consultant or employs a full time organization that can deal with typical network issues, Progentís Microsoft certified consultants can offer a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the availability or the expertise to handle unexpected system emergencies or particularly tough integration projects.
Details of Progent's Online Computer Support for Rockville
Progent's phone support, Internet-based troubleshooting, network security consulting, and system management services offer companies in Rockville or anywhere in the state of Maryland the greatest leverage for your IT budget. Whether you require one-time phone help and remote troubleshooting or ongoing Help Desk Call Center support and system management, Progent's experts can deliver your office enterprise-level network support while allowing you to eliminate the expense and hassle of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Rockville and is also ideal for customers in geographic regions of Maryland that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Billing to Reduce Costs
Progent offers online help on a per-minute basis, so you are billed only for the support you receive. Progent asks for no minimum charge for phone support and asks for no periodic subscription fee for services delivered during regular business hours. This protects you from paying big invoices for routine repairs.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco offers access to on-staff professionals who have skill in planning, implementing, and managing networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to help you create high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's basic consulting offerings consist of technology integration, MS Exchange Server consulting, system security planning, and Help Desk outsourcing support. Progent's Experts Team can provide in-depth consulting expertise for specific business applications. Support available from the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Customization
MS Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Consulting and Training
BI Reporting Development and Troubleshooting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Application Development and Debugging
Oracle Project Management and Application Development
MySQL Database Administration and Application Programming
Apple Macintosh Integration
Amazon MWS Programming and Debugging
By offering a full service centralized source for network generalists and application experts, Progent is able to deliver timely, inexpensive, and comprehensive information technology solutions that meet the special needs of your business.
- Sophisticated Remote Connectivity Software
Protected online access permits Progent's service professionals to see exactly what your customers see. This makes it easier to find quick fixes to issues that could otherwise require an expensive onsite service call. Effective remote access tools and experienced technicians combine to enable Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in online troubleshooting and remote network analysis.
- Support for Popular VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24-hour Service for Maximum System Availability
For offices with line-of-business applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce high system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed especially for budget-constrained organizations whose clients need immediate recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical background, fine tuned support software, and familiarity with enterprise networking enable businesses to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Online Network Support from Progent?
- Certified Knowledge of Microsoft's Full Family of Servers
Progent can provide world-class support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows 2003 maintenance, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online support and in-person help per minute. As a result, you pay just for received services. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no retainer for support services provided during regular business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you won't be forced to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has little competition. Companies who utilize familiar independent service providers or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide 24x7 system monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from stressful and costly availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.