Fast and Affordable Online Help for Rockville Maryland Information Networks
For companies located in Rockville Maryland, Progent offers online help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex networking problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic jobs.
Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated technology needed to resolve the majority of information system issues quickly. This lowers direct expenses because solutions require minimal billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization saves even more in indirect costs by reducing or eliminating network downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote consulting expertise is particularly important in environments that rely on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's billing policy for online support is structured to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are billed just for the support that you actually get. Unlike typical remote service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing prevent scenarios where speedy. minor fixes manage to turn into big tabs. Progent's penchant for disposing of technical issues efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized technologies and proven methodologies which allow the maximum level of efficiency for remote consulting and troubleshooting for IT systems of any size. Progent provides protected VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to link to your environment without compromising corporate security.
Progent's sophisticated customer support database system keeps thorough records for the support that Progent's customers have received. Progent's authorized consultants have access to the records of all help provided to each customer by every Progent consultant. This database of problems and responses is structured as a conveniently exploitable internal knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft open up other extensive technical knowledge bases and allow quick access to manufacturers' internal support staff with the result that Progent's remote consulting specialists are able to arrive at optimal resolutions promptly.
Remote support services available from Progent to clients in Rockville Maryland include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier online support experts can provide computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help you with a wide variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop services to help you business to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop consulting services include providing Microsoft Windows 10 upgrade support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network engineers, and indicates a consultant's network technology knowledge at the master level. CCIEs know how to resolve the most complex challenges occurring in network infrastructure planning, deployment, maintenance, compliance, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating problems with IOS network management tools and developing alternate approaches or locating software patches. Cisco CCIEs provide exceptional value because their deep expertise permits them to resolve problems quickly. In typical cases, less qualified consultants can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can connect to your environment by means of state-of-the-art remote troubleshooting tools in order to provide efficient, secure, and economical diagnosis and remediation.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of networking appliances. Cisco networking expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco VoIP phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP layout and set up, Aironet Wireless Access Points engineering help, Cisco WiFi controllers integration consulting, Cisco VPN and Security Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection solutions that can bolster the defenses of your Windows, macOS and OS X, or Linux network against attacks or help your business to recover quickly following a damaging breach. Security consulting services available from Progent cover thorough information security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; integrating firewalls; building secure mechanisms for remote and mobile connectivity; guarding your email infrastructure against spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting support to help organizations of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine on-premises IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background delivering high-level consulting support online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent runbook for recovering services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based support services to address a wide spectrum of information technologies including network infrastructure, email systems, system and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified administration in networks that combine Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with transitioning from older systems to MS Windows or Linux-based solutions. Progent's team-based approach to solving network problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent phone-based help troubleshooting anomalies within UNIX/Linux systems based on leading variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced technology used by many of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's special online consulting solutions include:
How Your Rockville Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Help Desk consulting support can aid you in creating an effective new Help Desk or enhancing your current organization, evaluating or enhancing Help Desk Call Center software products to address the particular requirements of your business, or providing temporary phone support staff to supplement your in-house Help Desk Call Center resources to handle unusually busy situations like software transitions, mass upgrades, or installing new business software.
Progent's Call Center team of veteran information technology experts offers your clients in Rockville Maryland instant communication with a dependable support group with years of background delivering telephone-based support and remote diagnostics for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk recognition as a key enabler of business efficiency, and Progent's aim is to solve instead of simply report technical issues.
- Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts staff offers phone-based and in-depth consulting expertise and training in key business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's expertise, custom development, and education services, see Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in Rockville Maryland remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your business so that your IT maintenance is proactive rather than reactive. By spotting emerging problems before they result in network outages, proactive monitoring can minimize stressful and costly information system crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or environments that support multiple operating systems.
To contact Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Rockville Maryland, Progent's online computer support specialists are ready to provide effective and affordable IT help whenever your company requires it. Long experience delivering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote access tools to fix IT problems rapidly while eliminating the expense and lost time that comes with on-site support visits.
Even if your Rockville company deals with a local freelance consultant or employs a full time IT staff that know how to handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to deal with sudden system crises or especially complicated integration projects.
Advantages of Progent's IT Support for Offices in Rockville Maryland
Progent's online IT consulting services allow your Rockville organization to enjoy the benefits of immediate, enterprise-grade IT support without the cost of maintaining a full-time IT staff. Your information system will derive added business worth by becoming more available, efficient, and protected. Benefits to your company include:
- Seamless virtual extension of your on-site IT resources
For most offices in Rockville Maryland, nearby computer service resources, whether represented by independent consultants or an in-house IT staff, can handle typical network problems. However, serious problems may occur when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your onsite service technicians. In these situations, Progent's online service specialists offer an easy, fast, and economical solution to augment your regular help and to pass on valuable information to improve your ability to deal with downstream issues in-house.
- Less Reliance on Freelance Service Providers
For IT maintenance, smaller companies often depend on independent freelance consultants. Although freelance service people have less internal costs than big consulting organizations and can often charge lower rates, they are sometimes overextended, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the absence of reserve personnel may force your business to go without help during an IT crisis. As your business grows, network unavailability and trouble with critical applications are more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of backup support expertise to make sure your network is always available.
- Create a Solid Basis for Smooth Expansion
Businesses typically start with an information architecture created on a modest budget. Without a robust framework, band-aid repairs can get thrown on top of a weak foundation. As a network grows, reliability and scalability issues can impede the success of the business. Such badly built environments require proper assessment, smart strategic planning, and broad-based IT knowledge to evolve to a network architecture that can provide the stable foundation to meet critical business requirements and simplify future growth.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller offices require advice and technical education to negotiate an ever more complex maze of product alternatives available for promoting business growth and enhancing efficiency. Businesses hardly need a network consultant who is trying to earn a commission on a specific vendor's products. IT support and product sales can result in a situation where the recommended
solution is designed around a profitable technology rather than the true needs of a client. Progent avoids these conflicts by selling only services rather than products. This enables Progent to align IT consulting with the real needs of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT expertise, fine tuned remote support software, and familiarity with corporate IT enable companies to avoid the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Computer Support from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent offers world-class expertise for Microsoftís powerful server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 migration, Windows Server 2003 maintenance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting, Exchange 2010 Server support, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises visits by the minute. As a result, you owe exclusively for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick repairs so you will not be forced to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Companies who utilize familiar freelance service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, secure, and efficient.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only consulting companies to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can save your IT network from painful and expensive service losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.