Fast and Affordable Remote Help for Rockville Maryland Computer Networks
For companies located in Rockville Maryland, Progent provides online technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, plus the services of CISA and CISSP-qualified security experts to handle high-level security design and diagnostic issues.
Progent's remote support engineers offer exceptional value because they possess the practical background and are equipped with the advanced tools needed to resolve most network problems quickly. Efficient support lowers immediate expenses because service calls require minimal chargeable minutes. Online support also avoids the cost of sending a consultant to your site. Your organization saves additionally in incidental costs by reducing or eliminating network downtime and associated costs due to business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive remote technical support know-how is especially helpful for businesses that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's pricing model for remote support is designed to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are billed just for the services that you actually get. Unlike typical remote support organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing prevent situations where quick solutions somehow turn into substantial bills. Progent's penchant for handling technical issues efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a collection of customized technologies and field-proven methodologies that ensure the highest degree of effectiveness for online technical support and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to link to your network remotely without violating system security.
Progent's advanced technical support database system maintains thorough histories for all service that Progent's customers have received. Progent's staff service personnel have the benefit of the history of all help delivered to each client by any engineer. This history of anomalies and responses is structured as a readily exploitable internal database that allows Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft open up additional massive technical support databases and permit quick response from manufacturers' internal product engineers with the result that Progent's online service specialists can find optimal solutions quickly.
Online support offered by Progent to businesses in Rockville Maryland include:
Certified MS Windows Expertise
Progent's Microsoft-premier online support engineers can deliver computer system troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop consulting and support services to assist your company to deploy, configure, troubleshoot, and administer workstations and laptops based on Windows. Progent's PC desktop support services include offering Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking professionals, and indicates a consultant's technical knowledge at the master level. Cisco-qualified CCIEs know how to deal with the most challenging problems surrounding network infrastructure planning, installation, management, compliance, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or identifying software updates. CCIEs represent an exceptional cost-effectiveness because their broad expertise enables them to resolve problems quickly. In typical instances, less seasoned consultants can struggle for hours or days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can tie into your network using advanced remote support technology in order to perform efficient, safe, and economical diagnosis and repair.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||1 Research Court, Suite 450
Rockville, MD 20850
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's industry-leading selection of connectivity products. Cisco infrastructure expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch integration and support, Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless access point planning and set up, Aironet Wireless Access Points deployment help, Cisco WiFi controllers consulting, Cisco VPN and Network Security Integration expertise, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Professionals
Progent's accredited CISM and CISSP security and compliance experts can provide a variety of security services that can strengthen the safety of your Windows, macOS and OS X, or Linux network against internal or external threats or help your business to recuperate quickly following a damaging breach. Security support services available from Progent include: in depth information security and compliance assessment utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; fast recovery from virus and worm attacks; installing firewalls; designing safe mechanisms for off-site and mobile communication; guarding your messaging system against spam and DHA attacks; and instituting 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting support to help businesses of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that utilize on-premises resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent workflow for restoring services quickly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that provide high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online consulting services to address a broad range of computer technologies including network architecture, email systems, system and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified management in environments that include Linux-based systems and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from legacy applications to Windows or Linux-powered environments. Progent's group-based approach to solving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and lowers support expense.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. The ProSight portfolio of network monitoring and management services addresses all critical facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, applications and VMs that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Rockville Company Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Help Desk service options for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex issues.
Progent's Help Desk consulting services can support you in establishing an effective new Help Desk or revamping your existing one, identifying or enhancing Call Center application software to meet the particular needs of your company, or providing occasional phone support staff to supplement your internal Help Desk Call Center resources during demanding situations such as software migrations, major updates, or rolling out brand new business software.
Progent's Call Center staff of experienced network professionals gives your workers in Rockville Maryland rapid access to an efficient technical support group with extensive background providing telephone-based help and remote troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk the reputation as a major enabler of business performance, and Progent's goal is to resolve instead of simply document network issues.
- Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Group provides remote and in-depth consulting support and education in specific business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, custom development, and training offerings, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Rockville Maryland online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your business so that your network maintenance is proactive rather than reactive. By detecting looming issues before they result in network outages, remote monitoring can head off inconvenient and expensive service failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems that support a mix of OS platforms.
To get in touch with Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Rockville Maryland, Progent's phone-based network support specialists are ready to provide effective and economical IT support whenever your organization needs it. More than 15 years of delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to solve computer problems quickly while avoiding the expense and lost time associated with in-person service calls.
Even if your Rockville organization works with a local freelance support technician or employs an in-house organization that know how to deal with ordinary computer problems, Progentís Microsoft certified consultants can provide an easy and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the time or the experience to fix sudden network emergencies or especially challenging integration problems.
Features of Progent's Online Computer Support for Rockville Maryland
Progent's phone support, remote repair, system security consulting, and network management services give offices in Rockville Maryland the greatest leverage for your IT investment. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk call center services and network administration, Progent's experts can provide your office enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a large in-house IT staff. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Rockville Maryland and is also ideal for customers in geographic areas that lack technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a broad range of Microsoft support tools, technical information, and on-going training.
- Per Minute Billing to Reduce Costs
Progent offers online support on a per-minute basis, so you are billed only for the services you use. Progent has no minimum fee for phone service and asks for no ongoing subscription fee for support services provided during regular business hours. This protects you from facing big invoices for quick fixes.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide access to authorized specialists who have skill in planning, implementing, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's core consulting offerings include technology integration, MS Exchange Server consulting, corporate security planning, and Help Desk Co-management services. Progent's Application Experts group offers world-class consulting support in critical business applications. Support available from the Application Experts Team includes:
Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and SQL Server 2014 Software Development and Debugging
Oracle Management and Software Development
MySQL Management and Software Development
Amazon MWS Software Design and Programming
By providing a full service one-stop source for IT generalists and application experts, Progent is able to tailor timely, affordable, and thorough IT solutions that fit the specific requirements of your business.
- State of the Art Remote Connectivity Software
Secure online connectivity permits Progent's service professionals to see exactly what your users see. This makes it possible to find quick fixes to problems that could otherwise require a costly personal service call. State-of-the-art remote connectivity software and experienced engineers combine to enable Progent to repair most network issues quickly and economically. Progent is a pioneer in online troubleshooting and remote network tracking.
- Support for Popular VPN Gateways
Progent supports secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum Network Uptime
For businesses with mission-critical applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended especially for budget-constrained businesses whose workers require instant access to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical background, refined remote support tools, and familiarity with enterprise networking allow companies to escape the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does My Business Begin Getting Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average more than a decade of hands-on professional experience, at the front lines of network service, performing a wide variety of IT tasks for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This means that you get not only expert technical skills, but also a consultant with proven approaches for applying computer knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site help per minute. Consequently, you are billed just for delivered services. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for support services provided during normal business hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick repairs so you will not be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Businesses who work with trusted independent service providers or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and productive.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support firms to provide 24x7 system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your information network from painful and costly availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.