Fast Remote Support for Rockville Information Networks
Fast Phone Help for Rockville NetworksFor organizations located in Rockville or anywhere in Maryland, Progent provides remote help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the assistance of CISA and CISSP-accredited security experts to handle advanced security architecture and diagnostic jobs.

Progent's online support engineers provide exceptional value due to the fact that they have the real-world background and are equipped with the sophisticated technology required to solve the majority of network issues rapidly. This lowers direct expenses since service calls accumulate minimal chargeable minutes. Remote help also avoids the expense of sending a consultant to your office. Your organization benefits additionally in indirect costs by minimizing or eliminating network downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced online consulting expertise is particularly helpful in environments that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing policy for online help is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the support that you actually get. Unlike typical online service organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and clean policy for pricing save you from scenarios where speedy. minor fixes somehow turn into substantial tabs. Progent's skill at dealing with problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized tools and field-proven methodologies which ensure the highest degree of effectiveness for remote engineering help and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's online support team to connect to your network remotely without compromising network security.

Progent's proven customer support database system stores detailed documentation describing the support that Progent's customers have received. Progent's team service personnel have the benefit of the history of assistance provided to every Progent client by every engineer. This database of anomalies and resolutions is stored as a quickly retrievable support database that enables Progent's remote technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft make available other massive technical support knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's online consulting specialists are able to determine the best resolutions promptly.

Remote technical services provided by Progent to clients in Rockville and throughout the state of Maryland include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services designed to enable small and mid-size organizations to utilize the same cutting-edge technology used by some of the industry's top corporations. Progent's ProSight series of IT management outsourcing services covers all key aspects of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables clients to execute major projects economically and on schedule. Progent's special online consulting services include:

  • Help Desk Services
    Progent's Help Desk support programs for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Call Center consulting services can guide you in building an effective new Call Center or improving your established organization, identifying or modifying Help Desk Call Center application software to meet the special requirements of your company, or adding temporary phone support personnel to reinforce your internal Help Desk Call Center group to deal with unusually busy events like software transitions, major updates, or rolling out brand new applications.

    Progent's Call Center staff of experienced network experts offers your clients in Rockville or anywhere in the state of Maryland rapid assistance from a large support group with years of background offering phone support and remote troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk recognition as a crucial driver of business productivity, and Progent's target is to resolve instead of just report IT problems.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff provides online advanced consulting expertise and education in specific application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for popular Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Rockville, or anywhere in the state of Maryland, online hybrid network monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM for your business so that your IT maintenance is proactive and automated. By detecting emerging problems before they evolve into downtime, proactive monitoring can minimize inconvenient and costly network failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or environments that support a mix of OS platforms.
How Your Rockville Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent. For companies and startups in Rockville or anywhere in the state of Maryland, Progent's phone-based network support specialists are ready to deliver professional and affordable IT support the instant your company has to have it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair network problems rapidly while eliminating the cost and lost productivity that comes with on-premises service calls.

Even if your Rockville organization relies on a local freelance consultant or employs an in-house IT staff that can deal with ordinary network problems, Progent’s Microsoft certified engineers can still provide a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to resolve unexpected network crises or especially tough integration problems.

Advantages of Progent's Network Help for Organizations in Rockville
Progent's online IT consulting services enable your Rockville company to experience the benefits of on-call, world-class network support without the expense of maintaining an in-house IT organization. Your information system will acquire greater business value by becoming increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient remote expansion of your local IT resources
    For most businesses in Rockville or anywhere in Maryland, nearby computer support providers, whether represented by freelance consultants or an in-house maintenance staff, can solve typical network problems. On the other hand, IT crises can occur when your regular support personnel are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your usual service personnel. In these cases, Progent's on-call service professionals offer a convenient, fast, and affordable solution to supplement your local resources and to pass on valuable information to increase your ability to deal with downstream issues in-house.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller businesses often rely on individual freelance service providers. While independent service people have less overhead than larger consulting companies and can often charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in class, the absence of backup help may require your company to wait for assistance during an IT crisis. As your company grows, network unavailability and trouble with vital applications become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of backup service experts to make sure your IT system remains up and running.

  • Build a Scalable Foundation for Seamless Growth
    Organizations typically start with an IT architecture created on a modest budget. Without a strong framework, band-aid repairs can get thrown on top of an unstable foundation. As a company grows, stability and scalability problems can hinder the success of the organization. Such poorly designed environments require proper assessment, smart strategic planning, and broad-based IT knowledge to evolve to a system architecture able to deliver the stable foundation to meet critical business requirements and facilitate future growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller offices need advice and technical education to negotiate an ever more complicated array of product options capable of promoting business growth and improving productivity. These companies do not need a network consultant who is motivated to resell a certain vendor's products. IT support and product selling can result in a situation where the proposed solution is designed around a profitable product rather than the true needs of a business. Progent avoids these conflicts by selling just services rather than products. This enables Progent to align technical expertise with the best needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical experience, refined remote support tools, and familiarity with enterprise networking allow companies to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.