Fast Online Support for Rockville Computer Systems
Fast Phone Support for Rockville SystemsFor organizations in Rockville or anywhere in the state of Maryland, Progent provides remote technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage because they possess the practical background and have access to the sophisticated tools required to solve most network problems quickly. This reduces immediate costs since solutions accumulate fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization saves even more with incidental expenses by minimizing or eliminating network outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online technical support know-how is particularly helpful for businesses that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's billing policy for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the services that you actually get. Unlike many online support companies, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and simple model for pricing do away with situations where speedy. minor solutions manage to turn into large bills. Progent's skill at dealing with technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized technologies and field-proven methodologies which allow the highest level of efficiency for remote engineering help and repair for IT networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's online support team to interface to your network remotely without compromising corporate security.

Progent's sophisticated technical support database system stores detailed records of all support that Progent's clients have received. Progent's authorized consultants have the benefit of the details of services rendered to each Progent client by any Progent consultant. This archive of trouble tickets and fixes is structured as a conveniently searchable proprietary database that enables Progent's remote support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft make available additional extensive support databases and permit quick response from vendors' internal support staff so Progent's online consulting specialists can find the best solutions in the least time.

Online support offered by Progent to customers in Rockville and throughout the state of Maryland include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's top corporations. Progent's ProSight suite of IT management outsourcing services covers all key aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including filtering, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology programs. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology allows customers to complete critical projects within budget and on time. Progent's special remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progent’s Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Call Center staff of veteran information technology experts provides your customers in Rockville or anywhere in the state of Maryland instant assistance from a large support group with extensive experience offering telephone-based support and online troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a key contributor to company success, and Progent's aim is to fix rather than just track network issues.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group provides remote advanced consulting support and education in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Rockville, or anywhere in the state of Maryland, remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your business so your network support is proactive and automated. By exposing looming trouble spots before they cause crashes, proactive monitoring can head off inconvenient and expensive network crises. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that support multiple platforms.
How Your Rockville Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Rockville or throughout the state of Maryland, Progent's phone-based computer support specialists can provide effective and cost-effective system help the instant your business needs it. More than a decade of delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access tools to repair computer problems quickly while eliminating the cost and lost time associated with in-person service visits.

Even if your Rockville company works with a local freelance support technician or employs a full time IT staff that can handle common computer problems, Progent’s Microsoft certified consultants can still offer an easy and transparent remote extension of your local resources in cases when your regular service personnel either lack the availability or the knowledge to solve unexpected network emergencies or particularly complicated integration problems.

Benefits of Progent's Network Help for Businesses in Rockville
Progent's online technical help services enable your Rockville organization to have the benefits of immediate, world-class network support without the cost of maintaining an in-house IT organization. Your information system will derive added business value by being more reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote expansion of your on-site IT resources
    With most organizations in Rockville and throughout Maryland, local computer support providers, whether consisting of independent consultants or an internal maintenance staff, can solve the majority of network issues. However, serious problems can strike when local support personnel are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your local support people. In these cases, Progent's on-call support professionals give you an easy, fast, and budget-friendly way to supplement your regular help and to pass on valuable information to improve your ability to handle future problems locally.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller offices often rely on independent freelance service providers. Although freelance consultants have less internal costs than larger service organizations and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the lack of reserve help may require your business to wait for assistance during an emergency. As your company grows, system downtime and trouble with vital applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of reserve service expertise to insure your network remains up and running.

  • Build a Scalable Foundation for Smooth Growth
    Organizations typically start with an information system created on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs can get piled on top of a weak foundation. When a company grows, reliability and scalability issues can impede the success of the organization. Such badly designed systems require proper assessment, intelligent long-term planning, and broad-based technical knowledge to evolve to a system infrastructure able to deliver the solid foundation to handle critical business demands and ease future expansion.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller companies require advice and technical education to negotiate an increasingly complex array of product alternatives capable of accelerating business success and improving efficiency. These companies do not need a network consultant who is trying to sell a specific vendor's products. IT support and product sales can lead to a situation where the recommended solution is designed around a predetermined product instead of the true needs of a business. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to match IT expertise with the best interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical background, refined remote support software, and familiarity with corporate IT allow businesses to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry background, in the trenches of network service, executing a broad range of IT tasks for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This guarantees that you get not only expert IT capability, but also a support engineer with proven approaches for using technical knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site help per minute. Consequently, you are billed exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services delivered during normal working hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick repairs so you won't be forced to permit simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who provide scant documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation sent by each staff member to every customer. The practice of documenting and organizing support activity results in more efficient support and avoids a variety of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and costly availability losses.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.