Fast Remote Support for Rockville Maryland IT Networks
For organizations in Rockville Maryland, Progent offers remote support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to solve complex networking problems, as well as the assistance of CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic issues.
Progent's remote technical support engineers offer excellent leverage due to the fact that they have the real-world experience and have access to the sophisticated technology needed to resolve the majority of network problems rapidly. This reduces immediate expenses because service calls use up fewer chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally with indirect expenses by minimizing or eliminating system downtime and related losses resulting from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting experience is particularly helpful in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.
Progent's billing policy for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike typical online support organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean model for pricing prevent scenarios where quick solutions somehow end up as big bills. Progent's penchant for solving technical issues quickly means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized technologies and field-tested methodologies which permit the maximum degree of efficiency for online technical support and troubleshooting for IT systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's online support team to interface to your computer system without compromising system security.
Progent's advanced customer support reporting system includes thorough histories describing the support that Progent's customers have received. Progent's team engineers have the benefit of the history of services rendered to each Progent client by any consultant. This history of anomalies and fixes is stored as a readily retrievable support knowledge base that permits Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft make available additional extensive technical databases and allow quick response from manufacturers' internal product engineers so Progent's remote service specialists can come up with optimal solutions promptly.
Remote technical services offered by Progent to customers in Rockville Maryland include:
Authorized Windows Expertise
Progent's Microsoft-expert remote service experts can provide computer system troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Skype for Business Server migration support, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop consulting and support services to assist you business to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking engineers, and indicates a person's technical skills at the master level. Cisco-qualified CCIEs can handle even the most difficult challenges associated with network design, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their deep expertise enables them to find solutions for problems quickly. In typical instances, less experienced engineers can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can interface to your network using sophisticated remote troubleshooting technology to provide fast, safe, and economical diagnosis and repair.
Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.
Progent locations in Washington DC Metro Area
||2800 Eisenhower Ave, Suite 220
Alexandria, VA 22314
||Alexandria Network Support Services
||300 E. Lombard St, Suite 840
Baltimore, MD 21202
||Baltimore Network Support Services
||One Freedom Square, 11951 Freedom Drive, 13th Floor
Reston, VA 20190
||Reston Network Support Services
||9841 Washingtonian Blvd, Suite 200
Gaithersburg, MD 20878
||Rockville Network Support Services
||1629 K St NW, Suite 300
Washington, DC 20006
||Washington Network Support Services
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading family of connectivity products. Cisco technology consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless access point planning and set up, Cisco Aironet Wireless APs consulting help, Cisco WiFi controllers support Services, Cisco VPN and Network Security Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISM and CISSP security and compliance consultants offer a range of security solutions to enhance the defenses of your Windows, macOS and OS X, or Linux environment against internal or external threats or assist your company to recover rapidly following a serious penetration. Security solutions available from Progent cover thorough data security assessment utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recuperation from malicious attacks; integrating firewalls; designing secure mechanisms for off-site and mobile access; defending your messaging infrastructure from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent can provide advanced remote consulting support to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize physical IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring applications and services quickly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online consulting services to cover a broad spectrum of computer technologies such as network infrastructure, email systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-based methodology for solving technical issues enables quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's leading enterprises. The ProSight suite of network monitoring and management services addresses all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your Progent consultant so any potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Progent's charges for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's background in these special fields of information technology enables customers to complete major initiatives economically and on time. Progent's special online engineering solutions include:
How Your Rockville Company Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk service options for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center team of veteran information technology consultants gives your customers in Rockville Maryland immediate contact with a large network service group with substantial background offering phone consulting and online troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk the reputation as a major enabler of company productivity, and Progent's policy is to solve and not just annotate technical problems.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group provides phone-based and in-depth consulting expertise and training in specific business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, customization, and education offerings, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers organizations in Rockville Maryland online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your business so your network support is proactive and automated. By spotting looming problems before they cause network outages, proactive monitoring can ward off disruptive and costly information system crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks based on multiple platforms.
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Rockville Maryland, Progent's phone-based computer support engineers are ready to deliver effective and economical system support the moment your business requires it. More than a decade of providing remote tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity tools to repair computer problems rapidly while avoiding the cost and lost time that comes with on-site service calls.
Even if your Rockville organization relies on a local freelance support technician or employs an in-house organization that can deal with typical network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to deal with sudden network crises or especially complicated integration projects.
Advantages of Progent's Network Help for Businesses in Rockville Maryland
Progent's online technical help services allow your Rockville company to enjoy the benefits of timely, enterprise-level IT support without the cost of managing a full-time IT staff. Your information system will derive added strategic worth by being more available, efficient, and secure. Benefits to your company include:
- Convenient remote extension of your local IT resources
For most companies in Rockville Maryland, local computer support providers, whether represented by outside consultants or an internal IT staff, can resolve typical network problems. However, serious problems may occur when local resources are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your onsite service people. In these situations, Progent's online support professionals give you an easy, quick, and economical way to augment your local help and to convey useful knowledge to increase your capability to deal with downstream problems in-house.
- Reduced Dependence on Individual Consultants
For IT support, smaller companies often rely on individual freelance consultants. Although independent consultants carry less internal costs than larger service companies and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the absence of reserve help may require your business to go without assistance during an IT crisis. As your network expands, network unavailability and trouble with vital software are more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of backup service experts to make sure your IT system stays up and running.
- Build a Solid Basis for Seamless Growth
Organizations often start with an information system implemented on a shoestring budget. Without a robust infrastructure, slap-dash repairs often get thrown onto a weak foundation. As a network grows, stability and expandability issues can impede the productivity of the business. These poorly built systems require proper assessment, smart long-term planning, and broad-based IT knowledge to evolve to a network infrastructure that can deliver the solid foundation to handle vital business requirements and ease future growth.
- Interact with Solution Providers Rather Than Product Sellers
Smaller companies need guidance and technical training to negotiate an ever more complicated maze of technology options available for promoting business growth and enhancing productivity. These companies hardly need a computer consultant who is attempting to earn a commission on a certain vendor's products. IT consulting and product sales can lead to a situation where the proposed
solution is designed around a predetermined technology rather than the genuine needs of a business. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to match technical consulting with the real interests of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT expertise, refined remote support tools, and familiarity with enterprise networking enable companies to avoid the limitations associated with excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Begin Getting Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry background, in the trenches of IT service, executing a wide variety of technical tasks for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only world-class IT help, but also a support engineer with proven approaches for using technical knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online service and in-person help per minute. As a result, you owe exclusively for received services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for support services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast fixes so you won't be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent can concentrate on offering high-value services where Progent faces few competitors. Companies who utilize trusted freelance consultants or who employ internal support staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, protected, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide 24x7 system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.