Fast and Affordable Online Help for Rockville Maryland Information Networks
Fast Online Technical Support for Rockville NetworksFor companies located in Rockville Maryland, Progent offers online help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex networking problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated technology needed to resolve the majority of information system issues quickly. This lowers direct expenses because solutions require minimal billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization saves even more in indirect costs by reducing or eliminating network downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote consulting expertise is particularly important in environments that rely on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's billing policy for online support is structured to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are billed just for the support that you actually get. Unlike typical remote service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing prevent scenarios where speedy. minor fixes manage to turn into big tabs. Progent's penchant for disposing of technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized technologies and proven methodologies which allow the maximum level of efficiency for remote consulting and troubleshooting for IT systems of any size. Progent provides protected VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to link to your environment without compromising corporate security.

Progent's sophisticated customer support database system keeps thorough records for the support that Progent's customers have received. Progent's authorized consultants have access to the records of all help provided to each customer by every Progent consultant. This database of problems and responses is structured as a conveniently exploitable internal knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft open up other extensive technical knowledge bases and allow quick access to manufacturers' internal support staff with the result that Progent's remote consulting specialists are able to arrive at optimal resolutions promptly.

Remote support services available from Progent to clients in Rockville Maryland include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced technology used by many of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's special online consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk consulting support can aid you in creating an effective new Help Desk or enhancing your current organization, evaluating or enhancing Help Desk Call Center software products to address the particular requirements of your business, or providing temporary phone support staff to supplement your in-house Help Desk Call Center resources to handle unusually busy situations like software transitions, mass upgrades, or installing new business software.

    Progent's Call Center team of veteran information technology experts offers your clients in Rockville Maryland instant communication with a dependable support group with years of background delivering telephone-based support and remote diagnostics for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk recognition as a key enabler of business efficiency, and Progent's aim is to solve instead of simply report technical issues.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts staff offers phone-based and in-depth consulting expertise and training in key business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's expertise, custom development, and education services, see Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Rockville Maryland remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your business so that your IT maintenance is proactive rather than reactive. By spotting emerging problems before they result in network outages, proactive monitoring can minimize stressful and costly information system crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or environments that support multiple operating systems.
How Your Rockville Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Rockville Maryland, Progent's online computer support specialists are ready to provide effective and affordable IT help whenever your company requires it. Long experience delivering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote access tools to fix IT problems rapidly while eliminating the expense and lost time that comes with on-site support visits.

Even if your Rockville company deals with a local freelance consultant or employs a full time IT staff that know how to handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to deal with sudden system crises or especially complicated integration projects.

Advantages of Progent's IT Support for Offices in Rockville Maryland
Progent's online IT consulting services allow your Rockville organization to enjoy the benefits of immediate, enterprise-grade IT support without the cost of maintaining a full-time IT staff. Your information system will derive added business worth by becoming more available, efficient, and protected. Benefits to your company include:

  • Seamless virtual extension of your on-site IT resources
    For most offices in Rockville Maryland, nearby computer service resources, whether represented by independent consultants or an in-house IT staff, can handle typical network problems. However, serious problems may occur when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your onsite service technicians. In these situations, Progent's online service specialists offer an easy, fast, and economical solution to augment your regular help and to pass on valuable information to improve your ability to deal with downstream issues in-house.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller companies often depend on independent freelance consultants. Although freelance service people have less internal costs than big consulting organizations and can often charge lower rates, they are sometimes overextended, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the absence of reserve personnel may force your business to go without help during an IT crisis. As your business grows, network unavailability and trouble with critical applications are more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of backup support expertise to make sure your network is always available.

  • Create a Solid Basis for Smooth Expansion
    Businesses typically start with an information architecture created on a modest budget. Without a robust framework, band-aid repairs can get thrown on top of a weak foundation. As a network grows, reliability and scalability issues can impede the success of the business. Such badly built environments require proper assessment, smart strategic planning, and broad-based IT knowledge to evolve to a network architecture that can provide the stable foundation to meet critical business requirements and simplify future growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller offices require advice and technical education to negotiate an ever more complex maze of product alternatives available for promoting business growth and enhancing efficiency. Businesses hardly need a network consultant who is trying to earn a commission on a specific vendor's products. IT support and product sales can result in a situation where the recommended solution is designed around a profitable technology rather than the true needs of a client. Progent avoids these conflicts by selling only services rather than products. This enables Progent to align IT consulting with the real needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT expertise, fine tuned remote support software, and familiarity with corporate IT enable companies to avoid the pitfalls of exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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    Progent's UNIX platform consulting services provide small businesses and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise offers you a convenient one-stop source to help you build and maintain a secure and reliable cross-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or major Linux platforms such as RedHat, SuSE, Debian GNU/Linux and Mandrake.

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    Progent's Symantec experts can assist you to support discontinued Symantec firewall and VPN products including the Raptor and VelociRaptor line or help you migrate to current firewall/VPN technology. Progent can also help you design and implement a complete security strategy that can include firewall/VPN appliances and utilities, outsourced security and network defense services, system monitoring products, and documented policies and processes. Progent has the skill to be your single resource for continuing technical support, maintenance, education, and security expertise.

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    Altaro VM Backup provides small organizations a dependable and affordable platform for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud-hosted architectures and also enables cost-effective cloud backup to Azure storage. Headline features include state-of-the-art Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as low as five minutes for reducing your Recovery Point Objective, military-grade encryption, item-level recovery options for individual files and emails, support for Windows Cluster Shared Volumes (CSV) and VMware vCenter for managing larger environments, and support for Volume Shadow Copy Service (VSS) to back up live VMs with zero downtime. Progent is a certified Altaro partner and offers a wide range of consulting services to assist you to design, deploy, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup.

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    Progent's Microsoft-certified consultants can help you to prepare for, deploy, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate efficiently to SCCM 2012 from a legacy device and application management solution or help you to enhance your existing SCCM 2012 environment to accommodate your evolving business needs. In addition, Progent can assist you to build a software foundation that takes full advantage of SCCM 2012 by delivering advanced consulting support for associated Microsoft technologies such as Active Directory Domain Services (ADDS), SQL SSRS, and Internet Information Services.

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    Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales functions such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, merchants can broaden their market, lower their cost of sales, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide programming, workflow integration, project management support, and training to help you cut development time and get to market quickly.

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