Greater Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.

Washington DC Metro Area Onsite IT Consulting
Progent locations in the Greater Washington DC Metro Area

City Street Address Contact Information
Alexandria, VA 2800 Eisenhower Ave
Suite 220
Alexandria, Virginia 22314
Sales Phone: 571-302-7958

Link: Alexandria, VA Network Support Services
Reston, VA One Freedom Square
11951 Freedom Drive
13th Floor
Reston, Virginia 20190
Sales Phone: 571-392-5565

Link: Reston, VA Network Support Services
Baltimore, MD 300 E. Lombard St
Suite 840
Baltimore, Maryland 21202
Sales Phone: 571-392-5565

Link: Baltimore, MD Network Support Services
Rockville, MD 9841 Washingtonian Blvd
Suite 200
Gaithersburg, Maryland 20878
Sales Phone: 240-454-0044

Link: Rockville, MD Network Support Services
Washington, DC Metro Center
1629 K St NW
Suite 300
Washington, District of Columbia 20006
Sales Phone: 202-851-2383

Link: Washington DC Network Consulting Services

Immediate Remote Troubleshooting for Rockville Computer Networks
Immediate Online Support for Rockville NetworksFor organizations in Rockville or anywhere in the state of Maryland, Progent offers remote help for information systems powered by Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the assistance of CISSP-qualified security experts to help with high-level security architecture and diagnostic issues.

Progent's remote technical support experts offer excellent value due to the fact that they possess the real-world experience and have access to the sophisticated tools needed to resolve most information system problems rapidly. This lowers immediate costs because solutions accumulate fewer chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your location. Your company saves additionally in incidental costs by minimizing or eliminating network downtime and related costs stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's advanced online consulting know-how is especially valuable for organizations that depend on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's billing policy for online help is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe only for the support that you receive. Unlike many remote service firms, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for billing eliminate situations where speedy. minor repairs somehow end up as major invoices. Progent's skill at solving technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of optimized tools and proven methodologies which promote the highest level of effectiveness for remote engineering help and repair for computer systems of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to interface to your company's network remotely without violating network security.

Progent's proven customer support reporting application keeps detailed records describing all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of assistance rendered to each Progent client by every engineer. This database of trouble tickets and fixes is stored as a quickly retrievable support knowledge base that permits Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft open up other extensive technical databases and allow priority access to manufacturers' internal product engineers with the result that Progent's online service specialists are able to come up with the most efficient solutions in the least time.

Remote technical services offered by Progent to customers in Rockville and anywhere in the state of Maryland include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by many of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all key facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, applications and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that any potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help assess your company's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who lack the money or time to support an internal Call Center but who need quick communication with an effective Call Center with proficient telephone support as well as the ability to escalate complex problems to high-level engineers.

    Progentís Virtual Call Center is designed for bigger companies and acts as a transparent reinforcement of your existing Helpdesk resources. Progent's Virtual Help Desk can serve as a an escalation resource to handle the toughest computer system challenges, or be ready in overflow circumstances when your ordinary service providers are swamped.

    Progent's Help Desk team of experienced network consultants gives your clients in Rockville or anywhere in the state of Maryland quick assistance from a large support resource with years of experience delivering phone consulting and remote diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center recognition as a crucial enabler of company success, and Progent's target is to fix rather than merely document technical problems.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting Group provides online and in-depth engineering expertise and education in key application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Rockville, or anywhere in the state of Maryland, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your business so that your network support is proactive rather than reactive. By exposing looming issues before they cause network outages, remote monitoring can avoid disruptive and costly service failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems based on multiple operating systems.
How Your Rockville Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Rockville or throughout the state of Maryland, Progent's online network support specialists are ready to deliver effective and economical system support whenever your organization requires it. More than a decade of offering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine remote access tools to repair computer problems quickly while eliminating the cost and lost productivity associated with in-person service calls.

Even if your Rockville organization deals with a local independent support technician or maintains an in-house organization that know how to deal with typical network problems, Progentís Microsoft certified consultants can still provide an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to resolve unexpected network crises or especially complicated integration problems.

Features of Progent's Online Computer Services for Rockville
Progent's phone support, Internet-based troubleshooting, system security consulting, and network administration services give offices in Rockville or anywhere in the state of Maryland unparalleled leverage for your support budget. Whether you need occasional telephone help and remote network repair or full-time Help Desk outsourcing support and system administration, Progent's professionals can deliver your company world class IT support while permitting you to avoid the cost and hassle of carrying a large in-house IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical knowledge, fine tuned remote support tools, and familiarity with corporate IT enable offices to escape the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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