Enlarging your at-home workforce may have a major impact on IT infrastructure, security, and corporate culture. Progent has two decades of background assisting businesses of all sizes to plan, configure, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Roseville organization to pick the right tools and adhere to best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that promotes teamwork and returns top business value. Progent offers support services that go from as-needed guidance for getting you over occasional IT roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent can assist Roseville, California organizations to with any aspect of creating a high-functioning telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, data security, data protection solutions, and unified management.

Help Desk Support for Teleworkers
An emergency, organization-wide switchover to a from-home workforce, which could be activated by an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services allow businesses to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services leverage Progent's extensive network of remote technical support specialists combined with world-class ticketing and tracking software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or update the status of their active tickets, add details, and upload screen captures or relevant files. Support services are provided at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to deal with complex problems. For more information, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Augmentation Service allows your company to expand your current Support Desk organization by splitting responsibilities for Support Desk support services seamlessly between your regular support staff and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service uses a collaborative support model utilizing the leading professional services automation (PSA) platform for managing help requests and ticketing, establishing ownership, monitoring progress, and producing reports. For information about how Progent's Support Desk Supplementation Services can help your business to provide world-class technical support to your at-home employees, go to Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient telecommuter environment for your Roseville, California company, phone 1-800-993-9400 or go to Contact Progent.



An index of content::


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    Progent offers small organizations two specially designed security inventory scanning packages that provide, for a preset price, remotely managed inventory scans of your network security profile which are evaluated by professional security engineers who assess the data collected by the scan, present objective evaluations of your current network security, and offer recommendations for remediation. Progent has developed two complementary security evaluation scanning packages for external and internal security testing that are priced to meet the restricted budgets of small companies while providing enterprise-quality evaluations of your network's vulnerability to attack.

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    Global Information Assurance Certification was established in 1999 to certify the skill of network security experts. GIAC accreditations are acknowledged by businesses and government organizations around the world including and the United States NSA. Progent's GIAC-certified information assurance consultants offer expertise with any of the security disciplines addressed within GIAC certification including auditing infrastructure vulnerability, incident handling, intrusion detection, web services security and security information and event management (SIEM) solutions.

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    With Catalyst switches for small and mid-size companies, Cisco enables organizations to gain the full advantages of bringing intelligent services to their IT infrastructures. Cisco's switch product line makes it possible to deploy capabilities to make your network infrastructure highly robust to handle real-time requirements, scalable to support future growth, secure enough to protect restricted information, and designed for prioritizing and managing traffic flows to streamline system operations. Progent's CCIE and CCNP certified engineers can show you how to pick out and deploy Cisco switches that make sense for your company. Also, Progent's certified security consultants can help you develop a comprehensive protection plan and configure Cisco switches so they powerfully enforce your security strategy. Cisco Catalyst switching products that Progent supports include the Cisco Catalyst 2940 switches, Cisco Catalyst 3750 switches, Catalyst 4900 switches, and Catalyst 6500 switches.

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    Progent's Microsoft-certified engineers can help you design, document, carry out, administer, and troubleshoot a system-wide move to 64-bit server and desktop OS software and business applications. Progent can help you pilot your 64-bit environment to verify that it supports all of the important 32-bit programs which you intend to retain as well as the new 64-bit versions of applications you wish to install.

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    Microsoft ISA 2006 is a comprehensive gateway that provides a powerful application layer firewall, virtual private network, and web caching platform for securing the Internet-facing applications of any organization against a wide variety of attacks. Progent's Microsoft ISA Server experts can show you how to plan, rationalize, test, implement, configure and support the any version of ISA Server on your network.

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    Cisco's Firepower Next Generation Firewalls provide a major performance boost over Cisco's popular ASA 5500-X security appliances and offer centralized control of modern security capabilities such as application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist you to plan and execute a smooth migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's cloud-based services to build and centrally manage IT ecosystems that include local offices, data centers, private clouds and public clouds.

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    If your office network mixes Linux technology with MS Windows, Progent can assist you to integrate your servers into a cohesive environment that permits all your OS platforms to coexist for simple management, seamless dataflow, high dependability, enhanced performance, and strong security. Progent's UNIX/Linux and Microsoft Windows coexistence support offerings include network infrastructure configuration and service, consulting for Windows services for UNIX, online server monitoring and management, online network support and repair, on-site technical support, and Help Desk support.

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    Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness to defend against ransomware or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery procedures, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup system that minimizes your vulnerability to ransomware and meets your business needs.

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    Microsoft Windows Server Update Services enables IT administrators to deploy and track the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft WSUS, network support personnel can completely and easily manage the installation of patches that are released through Microsoft Update to servers and desktops in a company. Progent can assist you with complex details of the initial configuration of Microsoft SUS such as planning the Microsoft WSUS deployment, configuring user's workstations, defining the Group Policy parameters, and ensuring your Microsoft WSUS Group Policy Object is associated with an Active Directory container appropriate for your system environment.

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