Enlarging your at-home workforce may have a major impact on IT infrastructure, security, and corporate culture. Progent has two decades of background assisting businesses of all sizes to plan, configure, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Roseville organization to pick the right tools and adhere to best practices in creating and maintaining a secure virtual office ecosystem for telecommuters that promotes teamwork and returns top business value. Progent offers support services that go from as-needed guidance for getting you over occasional IT roadblocks to full project management to help you successfully complete mission-critical tasks.
Progent can assist Roseville, California organizations to with any aspect of creating a high-functioning telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, data security, data protection solutions, and unified management.
Help Desk Support for Teleworkers
An emergency, organization-wide switchover to a from-home workforce, which could be activated by an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services allow businesses to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Support Desk support services leverage Progent's extensive network of remote technical support specialists combined with world-class ticketing and tracking software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or update the status of their active tickets, add details, and upload screen captures or relevant files. Support services are provided at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to deal with complex problems. For more information, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Augmentation Service allows your company to expand your current Support Desk organization by splitting responsibilities for Support Desk support services seamlessly between your regular support staff and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service uses a collaborative support model utilizing the leading professional services automation (PSA) platform for managing help requests and ticketing, establishing ownership, monitoring progress, and producing reports. For information about how Progent's Support Desk Supplementation Services can help your business to provide world-class technical support to your at-home employees, go to Progent's Help Desk supplementation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient telecommuter environment for your Roseville, California company, phone 1-800-993-9400 or go to Contact Progent.