Fast Online Support for Roseville California Computer Systems
For companies located in Roseville California, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided remote support to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security experts to handle advanced security design and troubleshooting issues.
Progent's remote support experts provide excellent value due to the fact that they have the practical experience and have access to the sophisticated technology necessary to resolve the majority of network issues quickly. Efficient support lowers immediate costs because service calls accumulate minimal chargeable minutes. Online help also eliminates the expense of sending a consultant to your location. Your organization benefits even more with incidental expenses by reducing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's advanced online consulting know-how is especially valuable in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.
Progent's billing model for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you actually get. In contrast to many online service organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate scenarios where fast solutions somehow end up as big invoices. Progent's penchant for solving problems efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of customized tools and field-proven processes that promote the highest level of efficiency for remote consulting and troubleshooting for computer networks of any size. Progent provides protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's online support team to connect to your environment without violating corporate security.
Progent's proven service database application includes extensive documentation of all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of services delivered to each client by every engineer. This database of anomalies and repairs is structured as a quickly searchable internal database that permits Progent's remote technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft open up additional extensive technical knowledge bases and permit fast access to vendors' internal support staff so Progent's remote service specialists can determine optimal solutions in the least time.
Online technical support services available from Progent to clients in Roseville California include:
Authorized Windows Expertise
Progent's Microsoft-premier online support engineers offer computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration consulting, Microsoft Teams expertise, Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop support services to help your company to install, configure, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure engineers, and certifies a consultant's technical skills at the expert level. Cisco-qualified CCIEs know how to handle the most challenging challenges occurring in network infrastructure design, deployment, maintenance, protection, and repair. Cisco CCIEs work closely with Cisco's in-house product support engineers in isolating problems with IOS network administration utilities and coming up with alternate approaches or locating program updates. Cisco CCIEs offer exceptional value because their deep experience allows them to resolve problems rapidly. In many cases, less experienced service providers can wrestle for many hours or days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can connect to your network via sophisticated on-line support tools in order to perform efficient, secure, and affordable diagnosis and repair.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley
Progent's CCIEs offer consulting for the entire range of Cisco's market leading selection of infrastructure products. Cisco networking support available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting services, Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Access Points planning and integration expertise, Cisco wireless controllers consulting, Cisco VPN and Network Security Consulting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security services that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist you to clean up quickly after a damaging penetration. Security services available from Progent cover thorough information security and compliance audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious assaults; integrating firewalls; establishing safe techniques for off-site and mobile connectivity; guarding your messaging system from viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote support to help companies of any size integrate their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring applications and services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can produce reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online consulting services to address a broad spectrum of computer technologies such as system infrastructure, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy administration in environments that include Linux with Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with transitioning from older systems to MS Windows or Linux solutions. Progent's group-based approach to solving network problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide urgent online help resolving anomalies affecting UNIX/Linux networks based on leading versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to enable small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the world's top corporations. Progent's ProSight series of network management outsourcing services covers all critical areas of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the complete threat progression including protection, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that require important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Roseville Company Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Help Desk Call Center support programs for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk Call Center consulting support can support you in building an effective new Help Desk or improving your existing one, identifying or enhancing Help Desk software products to handle the unique requirements of your business, or adding occasional phone support staff to reinforce your in-house Call Center group to handle unusually busy events such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk staff of experienced network experts provides your computer users in Roseville California quick assistance from an efficient network service resource with substantial experience offering phone consulting and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk the reputation as a major driver of business productivity, and Progent's policy is to fix and not merely track IT problems.
- Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting Team offers phone-based advanced engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Roseville California online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so that your network maintenance is proactive and automated. By detecting possible trouble spots before they expand into downtime, automated monitoring can minimize stressful and expensive network failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems based on a mix of OS platforms.
To contact Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.
For businesses and startups in Roseville California, Progent's online computer support specialists are ready to provide expert and affordable system support whenever your organization has to have it. More than 15 years of offering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine online access tools to fix computer problems quickly while avoiding the expense and lost productivity associated with on-site support calls.
Even if your Roseville company deals with a regular freelance consultant or employs a full time organization that can handle common computer problems, Progentís Microsoft certified consultants are available to provide an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the experience to handle sudden network crises or particularly complicated integration problems.
Features of Progent's Online Network Services for Roseville California
Progent's online support, Internet-based repair, network security consulting, and system management services give companies in Roseville California the greatest leverage for your support investment. Whether you require one-time phone support and Internet-based troubleshooting or full-time Help Desk call center services and system management, Progent's professionals can provide your business enterprise-level IT support while allowing you to avoid the cost and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Roseville California and is also ideal for networks in geographic areas that have a limited supply of technicians with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide array of Microsoft support tools, technical databases, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent offers online help on a by-the-minute billing plan, so you pay only for the services you use. Progent requires no minimum fee for online support and requires no ongoing retainer for support services delivered during normal business hours. This protects you from paying big invoices for quick repairs.
- Availability of Cisco Network Design Experts
Progent's registered experts for Cisco can provide the services of on-staff professionals who have skill in designing, implementing, and managing networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to show you how to create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic consulting services consist of technology integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk sharing services. Progent's Experts Team offers world-class consulting support for critical business applications. Support offered by the Application Experts Group covers:
Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Software Development
MySQL DBA Services and Application Design
Apple Macintosh Integration
Amazon Marketplace Web Service Software Integration
By providing a full service centralized source for network generalists and application experts, Progent can deliver timely, inexpensive, and comprehensive IT solutions that meet the specific requirements of your company.
- Sophisticated Remote Access Software
Protected online access permits Progent's support experts to observe precisely what your customers see. This makes it possible to find fast fixes to issues that could otherwise demand a costly personal service call. Effective remote connectivity tools and expert technicians combine to enable Progent to resolve most network issues rapidly and economically. Progent is a pioneer in online troubleshooting and remote network tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- Round-the-Clock Support for High System Availability
For offices with vital applications, Progent offers optional 24x7 online support services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this service can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-conscious businesses whose clients need immediate recourse to a Help Desk service with effective phone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT experience, fine tuned remote support software, and familiarity with corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does Our Company Start Getting Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Entire Range of Server Platforms
Progent offers in-depth support for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 migration, Windows Server 2003 upgrades, MS Exchange 2019 deployment, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person visits per minute. Consequently, you are charged only for received services. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and asks no monthly commitment for support services delivered during regular business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for quick solutions so you will not be forced to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent can concentrate on providing high-value skills where Progent has little competition. Businesses who work with familiar freelance service providers or who maintain internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.